ARA 2015 AUSTRALASIAN REPORTING AWARDS CELEBRATING EXCELLENCE IN REPORTING

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1 AUSTRALASIAN REPORTING AWARDS IN ASSOCIATION WITH CPA AUSTRALIA ARA AUSTRALASIAN REPORTING AWARDS 2015 AUSTRALASIAN REPORTING AWARDS CELEBRATING EXCELLENCE IN REPORTING SINCE 1950, THE AWARDS HAVE HELPED RAISE THE STANDARD OF ANNUAL REPORTING IN AUSTRALASIA

2 2015 AUSTRALASIAN REPORTING AWARDS CONTENTS * Since 1997, the ARA has presented Special Awards for reporting on matters of concern to many stakeholders such as environmental issues (now Sustainability), Governance, and Work Health and Safety. There are also Special Awards for Communication; Online Reporting; Integrated Reporting; Best First Time Entry; and the Joint ARA-Hong Kong Management Association Award for Sustainability Reporting. 01. ABOUT ARA 02. PATRON S MESSAGE 03. CHAIRMAN S MESSAGE 04. ARA BOARD OF DIRECTORS AWARD WINNERS 2015 REPORT OF THE YEAR FINALISTS 2015 REPORT OF THE YEAR COMMERCIAL AWARD WOODSIDE PETROLEUM 2015 REPORT OF THE YEAR NON-COMMERCIAL AWARD CSIRO 13. SPECIAL AWARDS FOR EXCELLENCE* CHAIRMAN S AWARD BEST FIRST TIME ENTRY GOVERNANCE REPORTING AWARD WORK HEALTH AND SAFETY REPORTING AWARD COMMUNICATION AWARD ONLINE REPORTING AWARD INTEGRATED REPORTING AWARD SUSTAINABILITY REPORTING AWARD ARA-HONG KONG AWARD FOR SUSTAINABILITY REPORTING 21. GOLD AWARDS AWARDS GOLD AWARDS RECIPIENTS SILVER AWARDS RECIPIENTS BRONZE AWARDS RECIPIENTS THANK YOU COORDINATORS AND ADJUDICATORS CHAIRMAN OF THE AWARDS COMMITTEE MESSAGE DATES FOR DIARY

3 2015 ARA AWARDS 01 ABOUT THE ARA IN 1950, A GROUP OF LEADING BUSINESS PEOPLE ESTABLISHED AWARDS FOR EXCELLENCE IN PREPARING ANNUAL REPORTS TO IMPROVE THE STANDARDS OF FINANCIAL REPORTING AND COMMUNICATING WITH STAKEHOLDERS IN AUSTRALIA. THESE AWARDS, NOW KNOWN AS THE AUSTRALASIAN REPORTING AWARDS (ARA), ARE NOW IN THEIR 65TH YEAR. The Awards are administered by Australasian Reporting Awards Limited, an independent not-for-profit organisation run by volunteer professionals from the business, government and not-for profit sectors, with the support of professional bodies concerned with the quality of financial and business reporting. The Awards provide all organisations that produce an annual report an opportunity to benchmark their annual reports against the ARA criteria and world best practice. In the General Award, Gold, Silver and Bronze Awards are presented to recognise the achievement of a high standard. Competitive Special Awards are presented in specific areas of reporting such as Governance, Work Health & Safety, Communication, Online, Integrated, and Sustainability Reporting. THE ARA CONTRIBUTES TO ONGOING IMPROVEMENT IN THE QUALITY OF REPORTING BY: Preparing and widely distributing criteria based on world best practice as guidelines for preparing an annual report; Conducting an annual seminar on reporting; Recognising excellence in reporting with Gold, Silver and Bronze Awards; and Providing constructive feedback to organisations that enter the Awards. ARA OBJECTIVES 1. To promote excellence in the preparation of informative printed and online reports. 2. To encourage effective communication of financial and business information. 3. To create public awareness of valid and objective measures of performance, and promote a better understanding of the results achieved. 4. To create public awareness of the purposes of organisations, how they function and their achievements.

4 ARA AWARDS PATRON S MESSAGE COMMUNICATION REVOLUTION THE ANNUAL REPORT IS A CRITICAL PART OF DETERMINING THE CULTURE OF THE ORGANISATION. Not since the invention of the printing press have we seen an event such as that now taking place all around us. It s the electronic age of instant messaging. In some ways it can be argued that the annual report is becoming out of date. But the annual report, in hard copy or electronic format, remains the agenda setting instrument. It is the record of what the organisation has achieved; where it is now; its future prospects; and what it plans to do. No matter how it is distributed, the annual report is at the core of the organisation s accounting to its stakeholders, both internally and externally. The annual reporting process is an essential part of the organisation s communication system. Internally, it helps focus attention on performance and meeting the needs of external stakeholders and because what interests my boss fascinates me the annual report is a critical part of determining the culture of the organisation. For these reasons the ARA provides a wonderful service. It encourages organisations to do their best; encourages transparency and integrity; and provides assistance to those seeking continuous improvement. My congratulations to the ARA and all participants in the Awards. Hugh Morgan AC Patron, Australasian Reporting Awards

5 2015 ARA AWARDS 03 CHAIRMAN S MESSAGE 2015 HAS BEEN A SUCCESSFUL YEAR FOR THE ARA IN TERMS OF MEETING OBJECTIVES. THE NUMBER OF ENTRIES IN THE GENERAL AWARD INCREASED SIGNIFICANTLY; THE NUMBER OF GOLD AWARDS INCREASED FROM 39 TO 45; AND OUR AWARDS PRESENTATION DINNER AT THE PARK HYATT IN MELBOURNE ATTRACTED MORE THAN 360 GUESTS. That so many of the organisations that entered the 2015 Awards achieved a Gold, Silver or Bronze Award is a clear indication that the general standard of annual reporting in Australasia is increasing. This is the primary objective of the ARA. By entering the Awards, those involved in preparing reports obtain an independent assessment of the adequacy of their reporting with respect to best practice criteria which is not otherwise available. In addition, they have an opportunity to receive constructive, educative comments and advice on how to improve their next report by having a feedback session with an experienced ARA adjudicator. The ARA process could not occur without the contributions of the large number of dedicated professional people who volunteer their time and expertise: as Adjudicators to read and assess a number of reports; as Coordinators to manage the assessment process for each industry category and special award; as Members of the Awards Committee; and as Directors of the not-for-profit governing body, Australasian Reporting Awards Limited. They are the ARA. The ARA is critically dependent on, and grateful for the financial and in-kind support it receives from its sponsors and supporters. These include the peak body professional associations CPA Australia and Governance Institute of Australia; Safe Work Australia the federal agency responsible for work health and safety; CLP Holdings of Hong Kong; and Rifle Media. Without their support, the ARA Awards could not exist. As to the future... following our successful collaboration with the Hong Kong Management Association on the Joint Australasia-Hong Kong Sustainability Award, ARA is now planning to expand its reach to include organisations in other countries in the Asia-Pacific Region. THAT SO MANY OF THE ORGANISATIONS THAT ENTERED THE 2015 AWARDS ACHIEVED A GOLD, SILVER OR BRONZE AWARD IS A CLEAR INDICATION THAT THE GENERAL STANDARD OF ANNUAL REPORTING IN AUSTRALASIA IS INCREASING. Tim Sheehy ARA Chairman

6 ARA AWARDS ARA BOARD OF DIRECTORS Tim Sheehy FGIA FCIS Chairman Tim Sheehy has been Chief Executive of Governance Institute of Australia (Governance Institute), the peak body representing governance professionals in Australia, since He has positioned Governance Institute as a leader in promoting better governance, and ensures Governance Institute takes an agenda setting role on all important governance issues. Before joining Governance Institute, he had roles in management consulting with McKinsey & Co. and Anderson Consulting; in investment banking with Westpac and Swiss Bank Corporation; and as an academic at the University of New England, Armidale. Tim has Bachelors and Masters degrees in Business Administration from Loyola University of Los Angeles. Professor Richard Petty FCPA (Life) FAICD Deputy Chairman Resigned April 2015 Richard Petty is Chairman of the Australian Chamber of Commerce Hong Kong & Macau; a former Chairman and President of CPA Australia; Chairman of a Hong Kong based investment company; Chairman of the Hong Kong Best Annual Reports Awards; and Professor (Accounting & Finance) and Executive Director International at the Macquarie Graduate School of Management. Richard has consulted to governments and Fortune 500 companies on financial, economic, and strategic issues, particularly on China s role in the global economy. He is widely published in academic journals and is co-author of the book Australia s Competitiveness: From Lucky Country to Competitive Country (Wiley, 2013). Richard joined the Board in John Horder AM LLB FCPA Director John Horder is a Director of John T Horder & Associates specialising in business interruption claims; product liability and product recall; and litigation support. John has supported the ARA for over 20 years, first as a member of the Panel of Advisers and then as a Coordinator. He joined the Board in 1995 and was Chairman from 2001 to Carole Rushford BA MA (Hons) LMPRIA Director Resigned April 2015 Carole Rushford is a senior communication practitioner specialising in annual report education and project management. Her past roles include participating on academic advisory boards and committees such as Deakin University and Royal Melbourne Institute of Technology, consulting on annual reporting for a wide range of audiences and, as Vice President of the Public Relations Institute of Australia (Victoria). Carole was appointed as an Adjudicator in 1992, Coordinator in 1997, and Awards Committee Deputy Chair and Board Director in 1998.

7 2015 ARA AWARDS 05 Keith Roberts BCom FGIA FCIS Director and Chair of the Awards Committee Keith Roberts has been Director of NFP Support Pty Ltd, a consultancy to the not-for-profit sector focusing on governance and strategic restructuring, since Previously he was CEO of the Epilepsy Association following 20 years in various management positions with CSR Limited. He first participated in the ARA awards in 1982 and subsequently achieved a number of Gold Awards for both CSR Limited and the Epilepsy Association. He was appointed as an ARA Adjudicator in 2007, a Coordinator in 2008, Chair of the Awards Committee in 2009 and joined the ARA Board in Jo Cain GAICD MSc Director An experienced independent director, Jo serves on multiple boards, including the Auditing and Assurance Standards Board (AUASB), Banksia Environmental Foundation (previous Chair), and Workways Australia Audit and Risk Committee. Jo became an ARA Adjudicator in 2001, ARA Co-ordinator in 2006 and joined the ARA Board in She is Executive Director of Materiality Counts, her own business established to undertake non-financial materiality determination for organisations in all sectors, as well as strategy development and report development and assurance, for integrated and sustainability reports. Phil Hughes BA BSc MRRP Director Phil Hughes is an independent consultant working in the areas of sustainability, and water, and environmental management. He has a broad background in economics and public policy with a particular focus on public sector annual reporting and sustainability reporting, and increasingly, integrated reporting. He became an ARA Adjudicator in 2007 and joined the Board in Ray Lane BCom MPA FIPAA FAIDC MIIA Company Secretary and Board Secretary Appointed November 2014 Ray is the principal of Ray Lane Consulting which specialises in analysing service delivery performance, organisational and management enhancement, risk management and reporting frameworks. During his extensive career in state and local government he held senior administrative positions covering stakeholder engagement, policy development, strategic and operational planning; performance review and evaluation; and development of governance frameworks. Ray is committed to a professional public sector. He has held the position of National Secretary for the Institute of Public Administration Australia (IPAA) for seven years. Ray became an ARA Adjudicator in 2007, a Coordinator in 2009 and joined the ARA Board in 2014.

8 ARA AWARDS 2015 REPORT OF THE YEAR FINALISTS FINALISTS REPORT OF THE YEAR COMMERCIAL ANNUAL REPORT 2014 REALISING OUR GLOBAL VISION Annual Report 2014 ABOUT THE REPORT OF THE YEAR The ARA Awards Year culminates in the presentation of two Report of the Year Awards, one for commercial organisations (listed, private and other companies) and one for non-commercial organisations (Government entities). The Finalists for these Awards are selected from the organisations that have received a Gold Award. BHP BILLITON BRIDGE HOUSING FINALISTS REPORT OF THE YEAR NON-COMMERCIAL Bureau of Meteorology Annual Report MARLBOROUGH LINES NEW ZEALAND WOODSIDE PETROLEUM Annual Report Big ideas start here Principal Sponsor AUSTRALIAN BROADCASTING CORPORATION BUREAU OF METEOROLOGY CIVIL AVIATION SAFETY AUTHORITY CSIRO Sponsor of the Report of the Year Award 2014 ANNUAL REPORT IMPROVING CONSUMER EXPERIENCE, EVERYONE, EVERY TIME GLEN EIRA CITY COUNCIL WESTERN DISTRICT HEALTH SERVICE

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10 ARA AWARDS 2015 REPORT OF THE YEAR COMMERCIAL WOODSIDE PETROLEUM ANNUAL REPORT 2014 THE REPORT OF THE YEAR COMMERCIAL AWARD WAS ACCEPTED BY ANDREW MACKIN, HEAD OF WOODSIDE S REPORTING TEAM, AND SALLY KNIGHT WHO IS RESPONSIBLE FOR CORPORATE AFFAIRS. REALISING OUR GLOBAL VISION Andrew Mackin said, We are honoured to receive this prestigious award on behalf of the many Woodside employees who prepared content for the report and who made our jobs easy. I just had to make sure every number was right and Sally made sure every word was right! I would like to congratulate everyone who has received an Award tonight. It is not generally recognised how much time and resources go into creating an annual report. To do it well is a challenge for all organisations, and particularly so for those in the not-for-profit sector where you have less resources and assistance. Thank you to ARA and the Awards sponsors. As a CPA Australia member, it is particularly satisfying to receive the Award from CPA Australia. We are honoured to receive this Award.

11 2015 ARA AWARDS REPORT OF THE YEAR NON-COMMERCIAL CSIRO Annual Report Big ideas start here ON ACCEPTING THE REPORT OF THE YEAR NON-COMMERCIAL AWARD FOR CSIRO DR ANN-MAREE DOWD SAID RECEIVING THIS AWARD IS AN HONOUR AND OVERWHELMING FOR ME AS THIS IS MY FIRST ANNUAL REPORT. I HAVE WORKED IN CSIRO AS A SCIENTIST FOR SEVEN YEARS AND THOUGHT I WOULD TRY THE CORPORATE SIDE OF THE ORGANISATION. IT SEEMS THIS WAS A GOOD DECISION. No-one does a report in isolation. I would like to thank everyone who contributed to our report, especially my colleagues Tammy Alley and Patrick Dias, and my Executive Manager Mark Bazzacco. It was an incredible team effort. Working together for the first time in a period of transformational change was not only character building but a wonderful opportunity to see CSIRO as still a strong organisation full of very smart, enthusiastic people with a love of science who are making real impacts for Australia. It has made me even more in awe of CSIRO s staff and their achievements. Thank you to ARA and CPA Australia for this Award.

12 ARA AWARDS GOVERNANCE INSTITUTE Leaders in governance Governance Institute of Australia is the only independent professional association with a sole focus on wholeof-organisation governance. Our education, support and networking opportunities for directors, company secretaries, governance professionals and risk managers are second to none. Our online knowledge resources provide a wealth of guidance on how to think through and manage particular governance issues. We provide short courses and Certificates, postgraduate corporate governance and risk management education and tailored in-house training for your organisation or board. governanceinstitute.com.au

13 2015 ARA AWARDS 11 Business and investors are increasingly recognising the positive impact of good work health and safety practices on an organisation s bottom line afe Work Australia congratulates the SCivil Aviation Safety Authority winner of the 2015 Work Health and Safety Reporting Award. Their annual report was selected from a very high standard of finalists including BHP Billiton, Woodside Petroleum and the City of Ryde. Work health and safety should be a fundamental part of your business decisions, activities and processes. Business leaders and investors are increasingly recognising the positive impact of good work health and safety practices on an organisation s bottom line. By including high quality work health and safety information in your annual report, you can demonstrate to investors, current workers and future employees that your organisation is committed to the health and safety of your workers, contractors and others. You can illustrate how your organisation identifies and manages all its business risks including work health and safety risks. Importantly, you can also establish your organisation as a leader in work health and safety, one in which work health and safety is not an add on, but integrated into business decisions and processes. It is not too late to include work health and safety as part of your annual report. Need inspiration? See the Civil Aviation Safety Authority s winning annual report or the annual report of one of the other finalists. Safe Work Australia is proud to be sponsoring the Work Health and Safety Reporting Award for the fourth consecutive year. Help us achieve the Australian Work Health and Safety Strategy vision of healthy, safe and productive working lives and reap the rewards. CONTACT US info@swa.gov.au

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16 ARA AWARDS CHAIRMAN S AWARD FOR THE BEST FIRST TIME ENTRY NOW IN ITS 17TH YEAR, THIS AWARD IS FOR ORGANISATIONS THAT ENTERED THE AWARDS FOR THE FIRST TIME AND RECOGNISES THE QUALITY IN THEIR PERFORMANCE IN MEETING THE ARA CRITERIA. The ARA was delighted that 41 organisations entered the Awards for the first time in BOROUGH OF QUEENSCLIFFE This excellent report provides a thorough overview of activities and explains how the community benefits from Council s expenditures. It has a strong focus on community-based initiatives. Balanced coverage of positive and negative outcomes demonstrates transparency. annual report FINALISTS 1. Australian National Maritime Museum 2. Borough of Queenscliffe 3. Clean Energy Finance Corporation 4. Multicap 5. National Disability Insurance Agency 6. Ok Tedi Mining 7. Opus International Consultants Rifle Media delivers your message with greater accuracy and range. Proud to be a major sponsor of the 2015 Australasian Reporting Awards Rifle Media is one of Australia s fastest growing, independent communication agencies specialising in corporate and new media design. Our experienced team operates 24/7 to manage complex projects from concept design through to delivery providing solutions to meet our clients time-critical goals.» Annual Reports» Prospectuses» Transactional Documents» Corporate Profiles» Shareholder Engagement» Investor Presentations» Branding and Logo Development» Digital Design and Websites P: W: riflemedia.com.au Level 2, 65 York Street Sydney 2000 NSW

17 2015 ARA AWARDS 15 GOVERNANCE REPORTING AWARD THE GOVERNANCE AWARD WAS INTRODUCED IN 1998 IN ASSOCIATION WITH THE GOVERNANCE INSTITUTE OF AUSTRALIA TO RECOGNISE QUALITY AND COMPLETENESS OF DISCLOSURE IN REPORTING ON GOVERNANCE. PRIVATE SECTOR BHP BILLITON LIMITED This well set out report is comprehensive and goes well beyond the requirements of the guidelines. It provides outstanding explanations of how compliance is achieved and gives reasons for specific practices. It indicates BHP has a very strong governance culture. FINALISTS 1. BHP Billiton 2. Telstra Corporation 3. Woodside Petroleum PUBLIC SECTOR GLEN EIRA CITY COUNCIL This report provides an excellent overview of what happened in Glen Eira last year. It is evident that the Council has excellent stakeholder management and is very upfront about discussing setbacks in performance. FINALISTS 1. Glen Eira City Council 2. Judicial Commission of NSW 3. Retirement Benefits Fund

18 ARA AWARDS WORK HEALTH & SAFETY REPORTING AWARD THIS AWARD WAS INTRODUCED IN 2000 TO RECOGNISE EXCELLENCE IN REPORTING ON NEW INITIATIVES FOR, AND ACTUAL PERFORMANCE IN IMPROVING HEALTH AND SAFETY IN THE WORKPLACE. The Award is sponsored by Safe Work Australia. FINALISTS 1. BHP Billiton 2. City of Ryde 3. Civil Aviation Safety Authority 4. Woodside Petroleum CIVIL AVIATION SAFETY AUTHORITY This report clearly sets out CASA s commitment to ensuring that no person will suffer a serious, preventable work-related injury or illness and then lists its strategy, measurable performance, management involvement and continuous improvement program. Detailed results, audits, assessments, training and consultation with external health and safety bodies are covered and outcomes are related to compensation claims. INTEGRATED REPORTING AWARD SINCE 2010 THERE HAS BEEN GROWING INTEREST AND INCREASED ACTIVITY AROUND THE WORLD TO INTEGRATE THE REPORTING OF FINANCIAL PERFORMANCE WITH OTHER INFORMATION SUCH AS STRATEGIES, GOVERNANCE, PROSPECTS AND RISKS TO BETTER COMMUNICATE AN ORGANISATION S ABILITY TO CREATE VALUE IN THE FUTURE. ARA introduced a Special Award for Integrated Reporting in 2013 to support this international initiative and to be part of the evolutionary process. CPA AUSTRALIA This is CPA Australia s second integrated report. It is technically excellent and true to the International Integrated Reporting Council s Reporting Framework. It is a very good example for others on the integrated reporting journey to follow. FINALISTS 1. CPA Australia 2. Sanford Limited

19 PLANT & FOOD RESEARCH AnnuAl RepoRt 2014 G ARA AWARDS 17 COMMUNICATION AWARD THE COMMUNICATION AWARD WAS INTRODUCED IN 1998 TO RECOGNISE EXCELLENCE IN COMMUNICATION WITH STAKEHOLDERS. Award sponsored by CLP Holdings. PRIVATE SECTOR MURRAY IRRIGATION Embracing change Murray Irrigation Annual Report 2014 The report highlights the introduction of technology and Murray Irrigation s success in converting farmers to a new world of water control. The design and well-written text communicate effectively and project the organisation s personality. FINALISTS Murray Irrigation 1. Meridian Energy 2. Murray Irrigation 3. Wesfarmers PUBLIC SECTOR PLANT & FOOD RESEARCH NEW ZEALAND This well-structured, beautifully presented report invites the reader to discover the many facets of the organisation s activities and achievements. Excellent stories and visuals provide insights into its contributions to the food and agriculture sector in New Zealand. AnnuAl RepoRt 2014 FINALISTS 1. Council of City of Gold Coast 2. Glen Eira City Council 3. Plant & Food Research NOT-FOR-PROFIT SECTOR VICTORIAN AIDS COUNCIL Information is presented in bite-sized chunks with captions that demonstrate how graphic techniques can be used to make a printed report more accessible. The messages are appropriate for each audience those with AIDS, those most at risk, and the general public. FINALISTS 1. Cancer Council NSW 2. Cancer Council Queensland 3. Victorian Aids Council

20 ARA AWARDS ONLINE REPORTING AWARD THIS AWARD WAS INTRODUCED IN 2008 TO RECOGNISE EXCELLENCE IN PRESENTING AN ANNUAL REPORT ONLINE. Finalists for the Online Reporting Awards made good use of online features to provide user-friendly reports, including easy drilldown access to detailed information from summary statements. PRIVATE SECTOR LEND LEASE CORPORATION This report has a clear framework for interactivity. It is well-indexed, well-organised, easy to navigate and very well-written. Good visual material is used to complement the text to demonstrate the range of the company s activities. Overall, this is a pleasing online experience. Award sponsored by Rifle Media. FINALISTS PUBLIC SECTOR AUSTRALIA POST 1. Investa Office Fund 2. Lend Lease Corporation 3. Telstra Corporation This report is well designed with a layout that enables readers to easily access specific information at different levels of detail. The narrative and images emphasise customer focus and interaction with the community, and strongly reinforce the corporate brand. FINALISTS 1. Australia Post 2. Clean Energy Finance Corporation 3. Indigenous Business Australia NOT-FOR-PROFIT SECTOR CANCER COUNCIL NSW The language, visuals and lightness of tone of this report invite the reader to connect. The supporting framework of navigation tags and engaging headlines provide easy access to the Cancer Council s story about its efforts and the future. FINALISTS 1. Australian Red Cross 2. Cancer Council NSW 3. Northcott

21 2015 ARA AWARDS 19 SUSTAINABILITY REPORTING AWARD THE SUSTAINABILITY REPORTING AWARD WAS INTRODUCED IN 1997 AS THE AWARD FOR ENVIRONMENTAL REPORTING AND IN 2005 RENAMED THE SUSTAINABILITY REPORTING AWARD TO RECOGNISE THE BROADER FOCUS ON SUSTAINABILITY. PRIVATE SECTOR AGL ENERGY This report is comprehensive and credible. It presents a clear, balanced view of performance against material issues. Challenges and uncertainties are discussed as well as performance highlights. Standout qualities are effective use of communications technology, accessibility and stakeholder feedback. FINALISTS Solutions. Today & Tomorrow. ANNUAL REPORT AGL Energy 2. CLP Holdings 3. Telstra Corporation PUBLIC SECTOR GLEN EIRA CITY COUNCIL This engaging, easy to navigate report provides comprehensive operational, financial, environmental and social impact information. It is structured on the Council s strategic objectives to report to stakeholders on measures, actions, results and challenges. FINALISTS 1. City of Stirling 2. Glen Eira City Council 3. Main Roads Western Australia 4. Watercare Services

22 ARA AWARDS AUSTRALASIA-HONG KONG SUSTAINABILITY REPORTING AWARD THIS AWARD WAS INTRODUCED IN 2013 AS A JOINT INITIATIVE OF ARA AND THE HONG KONG MANAGEMENT ASSOCIATION (HKMA). The 2015 Finalists were the private and public sector winners of the Sustainability Reporting Award for 2014 HKMA Best Annual Report Awards (held in November 2014) and the 2015 ARA Awards respectively. FINALISTS 1. AGL Energy 2. CLP Holdings 3. Glen Eira City Council 4. Tung Wah Group of Hospitals AGL ENERGY Solutions. Today & Tomorrow. ANNUAL REPORT 2014 Congratulations to AGL Energy on this Award for Sustainability Reporting (see judges comments p.19) ARA AUSTRALASIAN REPORTING AWARDS LIFE WITHOUT BARRIERS proudly working with people to support them to live their life their way Thank you ARA for selecting us as a 2015 Silver Award Winner Championing opportunity for all lwb2014.org.au

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24 ARA AWARDS 2015 GOLD AWARDS annual report 2013/14 AUCKLAND TRANSPORT This well-designed visually attractive report is strongly stakeholder focused. It has a very informative performance summary and makes very good use of case studies. It shows emerging risks are being identified and management plans are in place. AUDIT OFFICE OF NEW SOUTH WALES This report demonstrates the effort made to measure performance. Content is presented in a well-organised, consistent way that makes specific information easy to find. Understanding is enhanced by excellent use of charts and case studies. Good, clear cross-referencing enhances the quality of the report. AUSTRALIAN BROADCASTING CORPORATION The report explains how the ABC delivers a wide range of services to diverse customers and how these services will be developed further over time. It is well-structured, and easy and interesting to read. AUSTRALIAN CRIME COMMISSION This well-constructed, well-written report takes an integrated approach and provides an excellent overall picture of organisational performance. There is good coverage of governance and the responses to meet the various challenges articulated in the report. AUSTRALIAN TAXATION OFFICE Innovative use of infographics to summarise information make this a very engaging report. The comprehensive assessment of performance includes a thorough review of deliverables and KPIs. There is excellent coverage of departmental changes and new initiatives. BHP BILLITON LIMITED The report succinctly covers a diverse range of business operations in several countries. It is well presented with easy to access information to meet the needs of key stakeholders. A separate Sustainability Report indicates BHP is seriously concerned about the environmental impacts of its operations.

25 2015 ARA AWARDS 23 annual report Bureau of Meteorology Annual Report Annual Report 2014 BOROUGH OF QUEENSCLIFFE This excellent report is from a first time Awards entrant. It provides a thorough overview of activities and explains how the community benefits from Council s expenditures. It has a strong focus on community-based initiatives. Balanced coverage of positive and negative outcomes demonstrates transparency. BRIDGE HOUSING This report provides an excellent review of the year and an honest account of the challenges the organisation faces. The analysis of trends is outstanding. Good use of graphics and numerics complement the text to give readers the big picture. BUREAU OF METEOROLOGY This report is a public sector exemplar of reporting on sustainability and the use of GRI principles. Strong branding has been achieved by use of effective imagery and excellent presentation has resulted from intelligent use of space, colour, graphics and tables. Annual Report /14 CITY OF DARWIN Cbus This is a package of three high quality reports which address specific communication needs. The highlights present a high level overview of strategy, governance and performance in an easy to read format. CITY OF BOROONDARA The report demonstrates a strong commitment to accountability. Strategic planning is directly linked to key Council directions and performance assessment. Fiscal transparency is reinforced by reader-friendly financial statements. Readability and understanding are enhanced by good use of graphs and tables. CITY OF DARWIN The report has a sound structure, provides thorough coverage and is well-written. Upfront messages from the Lord Mayor and CEO thoroughly review performance, the challenges the Council faces and the outlook for the future. A stakeholder management section clearly explains the relationships with major stakeholders.

26 ARA AWARDS 2015 GOLD AWARDS City of Greater Geelong ANNUAL REPORT CITY OF KINGSTON ANNUAL REPORT 2013/14 Securing Our Future Annual Report 2013/14 CITY OF GREATER GEELONG This well-structured, easy to read report is brimming with information. It reflects the Council s pride in its people and places. Reporting on performance measures and targets, and the financial situation is clear and concise. The update to the Disability Action Plan demonstrates Council s inclusiveness. CITY OF KINGSTON This report is comprehensive and designed with a logical flow that makes it easy to read. The performance sections outline achievements, challenges and plans for the year ahead and provide comprehensive assessments against each goal. Performance measures are well structured with clear progress indicators. CITY OF RYDE This report reflects a Council that understands integrating reporting. It contains detailed information on performance, performance measures and progress for each strategic goal. The financial summary demonstrates Council s commitment to open disclosure and transparency. It is a model for others to follow. Annual Report 2013/2014 CITY OF STIRLING This report embraces sustainability and the Global Reporting Initiative. It presents good information on the progress of major activities against the Council s plan. It shows Council has an appreciation of its staff and a good understanding of its relationships with the community through community consultation. CITY OF STONNINGTON This report clearly identifies Council s objectives and reports openly on major events and achievements. It presents a comprehensive, wellexplained financial snapshot which demonstrates an ability to communicate effectively with its stakeholders. Information on current and future challenges is excellent. CIVIL AVIATION SAFETY AUTHORITY This report effectively explains technical issues in reader friendly language. Reporting against strategic goals is detailed and concise, along with discussion of outcomes that were not met. Good case studies contribute to the understanding of overall performance.

27 2015 ARA AWARDS ANNUAL REPORT Annual Report Big ideas start here POWERING ASIA RESPONSIBLY CLP HOLDINGS LIMITED This well thought out and innovative report is designed to assist readers who are not familiar with annual reports. The introduction to the financial statements is a great example of how to help non-accounting readers to understand the financials. CSIRO Despite its wide ranging content, this report is inviting and easy-to-comprehend with plenty to interest all readers. Pictures and charts are particularly well-presented with explanatory captions that extend the story. DEPARTMENT OF SOCIAL SERVICES The difficult task of summarising the achievements of a very large department has been done well. This is an excellent overall snapshot. Methodical preparation, effective design and good use of tables have ensured good coverage of all elements in a nice neat report. Volume 1 of 2 DEPARTMENT OF TRANSPORT AND MAIN ROADS This report makes outstanding disclosures in several areas. There are excellent explanations of challenges and risks, key projects, initiatives and achievements. A useful one-page summary of the strategic plan connects priorities, objectives and performance indicators. GLEN EIRA CITY COUNCIL Well explained commentaries in plain language, and the open, honest approach strongly reflect the Council s commitment to reporting to its community accountably and transparently. Information is well-presented throughout, and particularly well in the discussion of highlights, disappointments and key challenges. GRAINS RESEARCH AND DEVELOPMENT CORPORATION This report is one of the best in the R & D sector. It is characterised by clear branding and stakeholder relevance throughout, starting from the cover. It is well-structured and well- illustrated with relevant images.

28 ARA AWARDS 2015 GOLD AWARDS INDIGENOUS BUSINESS AUSTRALIA This report has a great introduction that succinctly but comprehensively outlines IBA s mission. The discussion of measurable objectives describes how the organisation operates. Relations with external stakeholders are clearly important. Case studies present a wonderful profile on young Indigenous cadets. JUDICIAL COMMISSION OF NSW This report provides good coverage of all key aspects of the Commission. Current and historical data are presented in comprehensive appendices to support the analysis of performance. Clean design and good use if images make this report easy to read. KU-RING-GAI COUNCIL This well-presented, first time gold report impresses with its attention to detail and cross referencing. Each section contains supporting information in tables and notes about work in progress, completed projects, and funding. The layout, photos and use of colour make the report enjoyable to read. Annual Report 2013/14 Rebuilding the Lockyer Better LEGAL AID NSW This well-structured report provides comprehensive coverage of all key reporting criteria and excellent coverage of performance against objectives. It acknowledges the role of its people in the success of the organisation, and the organisation s role in the success of its people. LIBRARY COUNCIL OF NSW This report contains all the elements of best practice. It provides excellent coverage of performance for the year and includes a comprehensive financial report, detailing both government and self-generated funding. LOCKYER VALLEY REGIONAL COUNCIL This report indicates a real commitment to the community and does not shy away from addressing the challenges facing the Council. It has an excellent Communication section that describes how the Council is trying to reach the community. Case studies are used effectively to highlight notable achievements.

29 2015 ARA AWARDS 27 Annual Report 2013/ ANNUAL REPORT MACEDON RANGES SHIRE COUNCIL Overall this is an enjoyable report with a high level of transparency. It presents a mass of information in a succinct, easy to read style and reflects a good understanding of the Councils constituency and environment. The excellent guide to understanding the financials will be helpful to all readers. MAIN ROADS WESTERN AUSTRALIA This report communicates service delivery and performance in a clear, easy to understand way. Engaging text is enhanced by good graphics, tables and pull-out information. The presentation on Work Health and Safety is a highlight. MANNINGHAM CITY COUNCIL This well-organised report provides detailed commentary of performance against best practice indicators. The financial summary provides easy to understand descriptions of outcomes. External benchmarks were used to assess financial sustainability and assist the reader understand the financial position Annual Report CELEBRATING OUR PLATINUM YEAR MARLBOROUGH LINES LIMITED This is an excellent example of transparency in reporting. Great linkage of performance metrics with outcomes helps the reader to understand the strategy. Headings are used effectively to clearly communicate achievements and future challenges. NEW ZEALAND SUPERANNUATION FUND This report addresses all key areas in a wellstructured, effective format using in-depth case studies to reinforce the performance message. It makes good use of graphics and images and has a glossary of terms to facilitate communication. RETIREMENT BENEFITS FUND This is an online report that uses a strategic focus approach to cover key areas. It makes effective use of appendices and addresses topics such as partner relationships and IT that are not found in most reports.

30 ARA AWARDS 2015 GOLD AWARDS SYDNEY OPERA HOUSE ANNUAL REPORT SANFORD LIMITED This is an integrated annual report that tells a very good story around the company s vision, mission, values and strategic direction. Highlights include the use of infographics to simplify complex items and a materiality matrix. SURF COAST SHIRE COUNCIL This first time entry report focuses on community initiatives and presents a very positive image of the Shire Council. The overall summary and financial summary are well written. There is good balance between achievements and challenges, and honest discussion of negative outcomes demonstrates transparency. SYDNEY OPERA HOUSE A well-presented report providing excellent coverage of operations, governance and financial performance. Supported by effective charts and tables, the report is easy to navigate and covers all reporting obligations well. Members at Heart ANNUAL REPORT 2014 THE HOSPITALS CONTRIBUTION FUND This report provides in-depth coverage of core business areas, with excellent disclosures on strategic goals and performance. It integrates financial and non-financial information effectively and has a strong focus on people and service delivery. VICTORIAN ELECTORAL COMMISSION This report provides all the information a reader needs to understand the activities and performance of the Commission. It is concise, comprehensive and easy to navigate. The coverage of people and governance reporting is excellent. WATERCARE SERVICES LIMITED The report is introduced by a brilliant performance reporting dashboard and it has a very well-presented stakeholder engagement summary. Great use of imagery to reflect the nature of the organisation and its activities.

31 2015 ARA AWARDS 29 ANNUAL REPORT 2014 REALISING OUR GLOBAL VISION 2014 ANNUAL REPORT IMPROVING CONSUMER EXPERIENCE, EVERYONE, EVERY TIME WESTERN DISTRICT HEALTH SERVICE A well-presented report covering all reporting obligations. All stakeholders are recognised. The report is well designed and presents good disclosures on key aspect of core business. WOODSIDE PETROLEUM LIMITED The Woodside report commences by describing overall performance via informative summary charts and highlights. The details are in the body of the report. An independently verified Sustainable Development Report demonstrates a strong commitment to community engagement, and business and environmental ethics. YARRA RANGES COUNCIL This report balances attractive, high quality design elements with easy to comprehend text. Performance data is cross-referenced to other sections of the report. The discussion of objectives and performance targets not met, and the informative financial summary demonstrate openness and accountability.

32 ARA AWARDS ARA CONGRATULATES 2015 GOLD AWARD RECIPIENTS TO RECEIVE A GOLD AWARD A REPORT MUST Achieve overall excellence in annual reporting Provide high-quality coverage of most aspects of the ARA Criteria Provide full disclosure of key aspects of its core business Address current legislative and regulatory requirements 1. Auckland Transport 2. Audit Office of New South Wales 3. Australian Broadcasting Corporation 4. Australian Crime Commission 5. Australian Taxation Office 6. BHP Billiton 7. Borough of Queenscliffe 8. Bridge Housing Limited 9. Bureau of Meteorology 10. Cbus 11. City of Boroondara 12. City of Darwin 13. City of Greater Geelong 14. City of Kingston 15. City of Ryde 16. City of Stirling 17. City of Stonnington 18. Civil Aviation Safety Authority 19. CLP Holdings Limited 20. CSIRO 21. Department of Social Services 22. Department of Transport & Main Roads 23. Glen Eira City Council 24. Grains Research and Development Corporation 25. Indigenous Business Australia 26. Judicial Commission of NSW 27. Ku-ring-gai Council 28. Legal Aid NSW 29. Library Council of NSW 30. Lockyer Valley Regional Council 31. Macedon Ranges Shire Council 32. Main Roads Western Australia 33. Manningham City Council 34. Marlborough Lines Limited 35. New Zealand Superannuation Fund 36. Retirement Benefits Fund 37. Sanford Limited 38. Surf Coast Shire Council 39. Sydney Opera House 40. The Hospitals Contribution Fund of Australia 41. Victorian Electoral Commission 42. Watercare Services Limited 43. Western District Health Service 44. Woodside Petroleum Limited 45. Yarra Ranges Council 2015 TRENDS IN ANNUAL REPORTING THE REPORTS ENTERED IN THE 2015 ARA AWARDS SHOWED CONTINUED ADJUSTMENT IN RESPONSE TO COMMUNITY, BUSINESS AND REGULATORY EXPECTATIONS AND CIRCUMSTANCES. Some key discernible good trends were: Improved communication, with the better reports telling the story of the organisation more effectively. While many reports doggedly repeated design, innovation increased, particularly where visual devices helped to communicate key results and to differentiate the organisation. Cross referencing was better and more widely used, particularly cross referencing to additional data on the organisation s website. Budget constraints continued for many, but some low budget productions used innovative design to enhance communication and some made more use of effective online reports. Government reports made genuine efforts to reduce the size of reports despite the scale and complexity of some portfolios. Community focus was addressed more widely and effectively, especially with local government reports. Less desirable trends included: Fewer year-on-year comparisons, especially in summaries, made it harder to assess performance. Reticence to report strategically remained. Outcomes were poorly linked to measures, inputs and outputs. Rather than communicating progress towards strategic objectives reports extolled the virtues of many things done. Reports remained large, heightening the need to add an index but commercial reports were slow to copy government and noncommercial organisations with this trend. Reading challenges arose where reports used innovative but difficultto-read fonts and dramatic but difficult-to-discern web designs. Keith Roberts Chair Awards Committee

33 2015 ARA AWARDS 31 ARA CONGRATULATES 2015 SILVER AWARD RECIPIENTS 1. Aboriginal Hostels Limited 2. Accident Compensation Corporation 3. AGL Energy 4. annecto the people network 5. Australia Post 6. Australian Ethical Investment Limited 7. Australian Institute of Health & Welfare 8. Australian National Maritime Museum 9. Australian Red Cross 10. Australian Trade Commission 11. Australian Unity Limited 12. bankmecu 13. Baw Baw Shire Council 14. Brisbane City Council 15. Cancer Council NSW 16. Canterbury Surrey Hills Community Finance Limited 17. Caritas Australia 18. Churches of Christ in Queensland 19. City of Ballarat 20. City of Darebin 21. City of Melbourne 22. City of South Perth 23. Clean Energy Finance Corporation 24. Cochlear Limited 25. Colac Otway Shire Council 26. Community First Credit Union 27. Compassion Australia 28. CrimTrac Agency 29. Darwin Port Corporation 30. Department of Human Services 31. Eastern Health 32. Energy & Water Ombudsman Queensland 33. Fortescue Metals Group 34. Frankston City Council 35. Gladstone Regional Council 36. Growthpoint Properties Australia 37. iinet 38. Insurance Australia Group 39. Investa Office Fund 40. Karingal Inc 41. Lendlease Corporation Limited 42. Life Without Barriers 43. Logan City Council 44. Mackay Sugar Limited 45. Mitchell Shire Council 46. MMG Limited 47. MS Queensland 48. Multicap Limited 49. Murray-Darling Basin Authority 50. National Disability Insurance Agency 51. New South Wales Ombudsman 52. Northcott 53. NSW Electoral Commission 54. NSW Ministry of Health 55. Office of the Auditor-General for Western Australia 56. Ok Tedi Mining Limited 57. Opus International Consultants 58. Origin Energy Limited 59. Penrith City Council 60. QBE Insurance Group 61. Queensland Audit Office 62. Queensland Law Society 63. Queensland Urban Utilities 64. Royal Institute for Deaf & Blind Children 65. Somerville Community Services 66. St John Ambulance SA Inc TO RECEIVE A SILVER AWARD A REPORT MUST Provide quality coverage of most aspects of the ARA Criteria Provide adequate disclosures of key aspects of the core business Address current legislative and regulatory requirements Just fail to reach Gold standard 67. St Vincent de Paul Society Queensland 68. Suncorp Group Limited 69. Telstra Corporation Limited 70. The Smith Family 71. The University of Melbourne 72. Tourism NT 73. Townsville City Council 74. University of Technology Sydney 75. Vector Limited 76. Victorian Auditor-General s Office 77. Warrigal Health 78. Wesfarmers Limited 79. Women's Health West 80. Wyong Shire Council

34 ARA AWARDS ARA CONGRATULATES 2015 BRONZE AWARD RECIPIENTS TO RECEIVE A BRONZE AWARD A REPORT MUST Largely meet the requirements of the relevant ARA Criteria Provide satisfactory coverage of most aspects of the ARA Criteria Provide high-quality disclosures in several major areas Address current legislative and regulatory requirements 1. Alzheimers Australia Vic 2. AMP Limited 3. Austin Engineering Ltd 4. Avant Mutual Group 5. bric housing company 6. Children's Medical Research Institute 7. City of Gold Coast 8. Cover-More Group Limited 9. CPA Australia 10. Defence Housing Authority 11. Department of Defence 12. Department of Employment 13. East Gippsland Shire Council 14. Endeavour Foundation 15. Environment Protection Authority NSW 16. Evolve Housing 17. Fair Work Ombudsman 18. Goulburn Broken Catchment Management Authority 19. Gumala Group 20. Knox City Council 21. Latrobe City Council 22. M2 Group Limited 23. Maranoa Regional Council 24. Meridian Energy Ltd 25. Moreland City Council 26. Myer Holdings Limited 27. National Health Funding Body 28. National Portrait Gallery of Australia 29. Nillumbik Shire Council 30. Noweyung Ltd 31. Oil Search Limited 32. Perpetual Limited 33. Prostate Cancer Foundation Australia 34. RCR Tomlinson Limited 35. Rookwood General Cemeteries Reserve Trust 36. SGCH 37. South West Health Care 38. Steadfast Group Limited 39. St John Ambulance Western Australia Limited 40. Stockland 41. Sutherland Shire Council 42. Telecommunications Industry Ombudsman 43. Territory & Municipal Services Directorate 44. The Hills Shire Council 45. Qsuper 46. Toowoomba Regional Council 47. Tourism Australia 48. UGL Limited 49. Veranto 50. Victorian Cytology Service Inc 51. Victorian Responsible Gambling Authority 52. Wagga Wagga City Council 53. Wellington City Council 54. Western Downs Regional Council

35 2015 ARA AWARDS 33 THANK YOU The ARA Coordinators and Adjudicators put in many long hours of work during the rigorous judging process. They are all professional people who willingly volunteer their time and expertise to support the ARA in achieving its objectives. The ARA gratefully acknowledges their vital contributions to the Awards process. Tim Sheehy ARA Chairman GENERAL AWARDS COORDINATORS Portia Branton John Corrigan Andrew Crawford Daniel Fowler Rona Hayes Yashwant Lal Raymond Lane Moya Pennell Stephen Varady ADJUDICATORS GENERAL AWARDS David Abbott Leigh-Ayn Absolom Monique Barns Louise Barren Peter Batten Rebecca Biddulph Michelle Bryne Sally Castle Breanna Chalk Lorri Clarke Alan Colegate Dimitri Constantinous Stuart Cowper Hilary Cuerden-Clifford Eric Davis Rosalie Degabriele Ewa Dimond Helen Dong Aileen Duke Mark Ebery Beth Fiedler Matthew Fletcher Denise Fowler Sharon Frank Margaret Guidice Adrian Grant Paul Harris James Hartigan Mark Hindle Geoff Hoare Amanda Hughes Phil Hughes Karen Huxley Deborah Hyland Andrew Ireland Davina Jones Peter Kappen Kegan Kashian Dr Sue Keay Birgit King Janice Knowles Helen Kostiuk Jeffrey Luckins Kate Lumley Greg MacDonald Amar Malde Dr Aastha Malhotra Joanne Maples Judith Maude Marianne McArthur Melinda McHugh Melanie Mead Maggie Meng Antonia Miller Kathleen Morris John Nicolades Allison O Connor Antony Osman Richard Owen THE ADJUDICATION PROCESS Each annual report entered in the ARA Awards is reviewed by at least three members of one of the ARA expert panels of adjudicators. Each panel is led by an experienced ARA Coordinator. Reports entered in the General Division, assessed as meeting most of the ARA criteria and potential Gold Award reports are subjected to further reviews by the ARA Awards Committee, which is comprised of the Chair of the Awards Committee and the Coordinators. Reports entered in Special Awards categories are subject to strict scrutiny by adjudication panels with expertise in relevant disciplines who nominate candidates for these awards to the Awards Committee. The Awards Committee submits its recommendations to the ARA Board which makes the final decisions. Barbara Palframan-Smith Stephen Payne Meriel Pickering Gail Power Manoja Ratnayake Kathy Reeve Melissa Reiter Claire Robbs Andrea Schujman Richard Sharpe Ian Sims Linda Stoneman Iain Summers Jo Swift Jane Tebbatt Anthony Tieppo Roy Totino Les Wallace Simon Warren Geraldine Wood GOVERNANCE REPORTING AWARD Coordinated by Governance Institute of Australia Adjudicators Peter Abraham Jane Byrne Heymala Eardley Ellen Herlihy Karen Lange Catherine Maxwell Irene Maxwell Irene Sitton Andrew Strain Bill te Kloot Christopher Weh Chris Wells WORK HEALTH AND SAFETY REPORTING AWARD Arthur Delbridge AM Coordinator Adjudicators Dr Sharron O Neill John Horder AM COMMUNICATION AWARD Brian Mahoney Coordinator Adjudicators Ross Barr Anna Farr Dr Ron Knight ONLINE REPORTING AWARD Rod Miller Coordinator Adjudicators Arthur Delbridge AM Nikki Jordan Geoff Kelly Dr Ron Knight Christine Moody Ros Petelin David Potts OAM Cathy Yarborough INTEGRATED REPORTING AWARD Jo Cain Coordinator Adjudicators Vaishnavi Ravishankar Nick Ridehalgh Jill Riseley Simone Schlitter Anna Stewart SUSTAINABILITY REPORTING AWARD Fiona Baxter Coordinator Adjudicators Peter Allan Leeora Black Alice Cope Rebecca Gunn Louisa Harris-Baxter James Porteous Vaishnavi Ravishankar Cathlin Thurbon

36 CALL FOR ENTRIES 2016 ARA AWARDS ENTRIES OPEN 1 September 2015 GENERAL CLOSING DATE FOR ENTRIES 27 November 2015 CLOSING DATE FOR YE 31 DECEMBER REPORTS 29 January 2016 ARA CRITERIA FOR PREPARING AN ANNUAL REPORT IS BASED ON THE GLOBAL REPORTING INITIATIVES ARA Criteria is available at EVENT PARTNER AND PRINCIPAL SPONSOR SPONSOR, REPORT OF THE YEAR AWARD LATE SUBMISSION Late submissions of reports may be arranged if reports are not available on the closing date. 66TH ANNUAL AWARDS PRESENTATION DINNER THE WESTIN HOTEL SYDNEY Wednesday, 8 June 2016 MAJOR SPONSORS GOVERNANCE REPORTING AWARD SUPPORTERS WORK HEALTH AND SAFETY REPORTING AWARD ONLINE REPORTING AWARD COMMUNICATION AWARD ANNUAL SEMINAR ON REPORTING THE WESTIN HOTEL SYDNEY Thursday, 9 June 2016 FEEDBACK ON YOUR ANNUAL REPORT A VALUABLE ONE-ON-ONE ASSESSMENT Thursday, 9 June 2016 Can be booked in advance for 1) the same day and location as the ARA Seminar; 2) a subsequent time and location, or 3) by teleconference. AUSTRALASIAN REPORTING AWARDS LIMITED ARA is a not-for-profit organisation established in 1950 to encourage effective communication of financial and business information. ARA is run by volunteer professionals from the private, public and not-for-profit sectors. ABN Locked Bag 17 Australia Square NSW 1215 Suite 1, 44 Bridge Street Sydney NSW 2000 Tel: Fax: ara@arawards.com.au Design: Rifle Media Printing: Oxygen Print Mailing: Future Sources Mailing House Paper supplied by Spicers Paper Editorial: Anderson Knight Pty Ltd