World Report INSIDE THIS ISSUE

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1 ACI World Report July AIRPORTS COUNCIL INTERNATIONAL The Voice of the World s Airports World Report JUly 2013 INSIDE THIS ISSUE Message from Angela Gittens, Director General, ACI World Photo Highlights of the ACI EUROPE / World Annual General Congress & Exhibition 2013 New Leadership Elected at Annual General Assembly Fredrick J. Piccolo Elected Chair and Declan Collier Vice- Chair Airport Service Quality Award Winners and Director General s Roll of Excellence Inductees Honoured at Gala Dinner Photo Highlights of the Airport Service Quality and Director General s Roll of Excellence Awards Record Number of Airport Executives Join the Ranks of AMPAP ACI PaxFlash and FreightFlash Global Passenger Traffic Grows Modestly by 1.8% in April Airports Vote Yes Empowering ACI to Act on Assembly Resolutions that will Further Advance the Airport Industry ACI World and ACI Asia-Pacific Join Forces in China ICAO s Antigua Regional Runway Safety Seminar Focuses on Hazard Reduction ACI Releases the 2nd Edition of its Wildlife Hazard Management Handbook Meeting of the ACI World Safety and Technical Standing Committee A Warm Welcome to New ASQ Participants Global Training Course Calendar Events Calendar

2 ACI World Report July 2013 Click on a Map to Visit an ACI Regional Web Site ACI Africa ACI Asia-Pacific ACI Latin America Caribbean ACI Europe ACI North America Follow Us ACI World Contact Information Tel: Fax: aci@aci.aero Mailing address: PO Box Rue du Square Victoria Montreal, Quebec H4Z 1G8 Canada Courier address: Suite Rue du Square Victoria Montreal, Quebec H4Z 1G8 Canada Join our Group on LinkedIn Like Us on Facebook Watch Us on YouTube Visit Us on the Web 2

3 3 ACI World Report July 2013 Message from Angela Gittens Director General, ACI World Dear Colleagues, The ACI World/Europe Annual Congress & Exhibition 2013 in Istanbul was a resounding success, showcasing an exceptional line-up of diverse speakers and panellists. With the conference theme of Dynamic Airport Business Transformation, airports large and small gained insights on strategies and tactics to be resilient in the face of current and emerging challenges. Our keynote speakers, Dr. Temel Kotil, President and CEO of Turkish Airlines, and David Scowsill, President and CEO of the World Travel and Tourism Council, exceeding our expectations, both delighting and informing the audience and setting the table for the ensuing discussions. Against the backdrop of public protests in Istanbul s Taksim Square nearby, (which stimulated their own share of discussion among our delegates and attendees) our event unfurled seamlessly. Our gracious hosts, Dr. Sani Sener and his staff from TAV Airports Holding, kept us informed up-to- theminute as to external developments and, with their warm hospitality and cool competence, ensured that all events, professional and social, were productive, enjoyable and on schedule. advancing meaningful discussions on the future of our business. Prior to the start of the Congress, ACI World held its first Safety Symposium featuring topics of particular interest to senior executives, including the role and responsibility of the Accountable Executive, presented by the Chair of the ACI World Safety and Technical Standing Committee, Brett Patterson, Vancouver Airport Authority s Director of Airside Operations. We were particularly honoured to have the keynote address given by Ad Rutten, Amsterdam Schiphol s Executive Vice- President and Chief Operating Officer who is also the World Governing Board s liaison to the World Safety and Technical Standing Committee. As the preeminent sponsor of the Airport Excellence (APEX) in Safety programme and the President of the ACI Fund for Developing Nations, as well as a generous and reliable donor of funds and expertise to ACI programmes to benefit airports from the least developed nations, Ad s message was an inspirational call to action from someone who walks the talk. The symposium proved to be so productive that we have been asked to include it in the 2014 World/Asia-Pacific Annual General Assembly in Seoul, South Korea next May. Our most senior and influential industry leaders from all corners of the globe could be easily spotted, day-in and day-out, in and around the Congress & Exhibition venue and the social events. We were pleased to have a full range of industry partners joining us, with delegates from the airline, air navigation service, regulatory, manufacturing, service and supplier segments of our industry, At the World Annual General Assembly itself, the membership elected Fredrick J. Piccolo, President and CEO, Sarasota Manatee Airport Authority, as the incoming Board Chair and Mr. Declan Collier, CEO of London City Airport, as incoming Vice Chair. Their two-year terms will commence in January I look forward to working with Rick and Declan over the new two years as they

4 ACI World Report July have proven themselves time and time again to be committed and visionary leaders. ACI Members also supported several resolutions that clearly articulate the airport perspective on key issues that will come before the ICAO Assembly at its Triennial Assembly 24 September through 4 October this year. They are described in this month s issue. Thank you to all who attended and trust that you agree that the quality of the sessions was truly outstanding and reflective of our industry working in concert to further our position on the world and regional stage for the benefit of the communities we serve. It was a great week. At the gala dinner, held at the stunning Çırağan Palace Kempinski in Istanbul where we were treated to spectacular entertainment by Turkish and Korean performers, we honoured our ASQ Award winners and new inductees to the Director General s Roll of Excellence: Malta, Cancun, Juan Santamaria (Costa Rica) and Shanghai Pudong Airports. We are always glad to take the opportunity to recognise and congratulate the success of these airports that work so hard to meet and exceed the expectations of their customers. Angela Gittens Director General ACI World I would like to acknowledge and celebrate this year s graduates of the Airport Management Professional Accreditation Program that provides airport executives with training that is affordable, accessible and universally available to all regions of the world. This year, a record 117 new graduates joined the ranks of AMPAP and 5 graduates took home associate diplomas.

5 5 ACI World Report July 2013 Photo Highlights of the ACI EUROPE / World Annual General Congress & Exhibition 2013 Members of the World Governing Board, Regional Advisors to the World Governing Board and Regional Directors ACI Regional Directors ACI World Governing Board Agreement to extend the Airport Carbon Accredited programme to airports in Africa Pre-Conference Safety Symposium

6 ACI World Report July Tony Tyler s Keynote Address Official Opening of the Exhibition Erbil International Airport first airport in Iraq to join Airport Council International The Airport Leaders Symposium Enfidha-Hammamet International Airport became the first airport in Africa to achieve Carbon Accreditation

7 7 ACI World Report July 2013 AMPAP Graduation Ceremony Gala Dinner at the Çıragan Palace Kempinski

8 New Leadership Elected at Annual General Assembly Fredrick J. Piccolo Elected Chair and Declan Collier Vice-Chair ACI World Report July During the 23rd Annual General Assembly in Istanbul, Turkey on 10 June 2013, Fredrick J. Piccolo, President and CEO of the Sarasota Manatee Airport Authority was elected Chairman of the Airports Council International World Governing Board by a unanimous vote of the members. Additionally, Declan Collier, Chief Executive of London City Airport, was elected Vice-Chair. Both Mr. Piccolo and Mr. Collier will begin their two-year leadership terms in January of Mr. Piccolo is currently Vice Chair of the ACI World Governing Board and Mr. Collier is currently President of ACI Europe. ACI World Director General Angela Gittens stated, Today, we welcome two very qualified airport leaders whose industry expertise and knowledge will help further guide and steer ACI to provide its members with the tools, services and strategies to continue achieving operational excellence. Mr. Piccolo expressed his appreciation following the vote. As newly elected Chair of ACI, which is an accomplished leader in working for its membership, I will do my utmost to help ACI further grow its relationships with ICAO, IATA, CANSO, IFALPA and other stakeholder groups to ensure We welcome two very qualified airport leaders whose industry expertise and knowledge will help further guide and steer ACI to provide its members with the tools, services and strategies to continue achieving operational excellence. - Angela Gittens, Director General, ACI World that ACI continues to be in a position to help airports further strengthen their operations and enhance the standing of airports on the world aviation stage. Commenting on his election, new Vice-Chair Declan Collier expressed, I am very pleased by the honour and cherish the opportunity to make even further contributions to ACI and its airport members worldwide by working with Rick and the Board to address the many challenges ahead and seize opportunities to further advance the position of airports. Dr. Yiannis Paraschis, Chief Executive Officer, Athens International Airport will conclude his two-year term in January 2014 and will become Immediate Past Chair of the association. Fredrick J. Piccolo Chairman, Airports Council International World Governing Board Declan Collier Vice Chair, Airports Council International World Governing Board

9 9 ACI World Report July 2013 Airport Service Quality Award Winners and Director General s Roll of Excellence Inductees Honoured at Gala Dinner Airports Council International (ACI) honoured recipients of its 2012 Airport Service Quality (ASQ) Awards and inductees to ACI s Director General s Roll of Excellence during the ACI Europe and World Annual Congress & Exhibition Gala Dinner and ASQ Awards Ceremony at Ciragan Palace Kempinski in Instanbul, Turkey on 11 June Director General s Roll of Excellence Four new airports were inducted into the Director General s Roll of Excellence which recognizes airports that have ranked among the top five in Airport Service Quality (ASQ) for five years. New Inductees Cancún International Airport Juan Santamaria International Airport Malta International Airport Shanghai Pudong International Airport ASQ Awards ASQ Awards were presented in four categories that included: Best Airport by Region, Best Airport by Region (Fewer than 2 million Passengers per Year), Best Airport by Size, and Best Improvement. At its 2012 World Annual General Assembly in Calgary, Alberta, Canada, ACI announced that it would discontinue the Best Airport Worldwide award category to focus more attention on categories that facilitate comparison, particularly airport size and region. ASQ Award Recipients Best Airport by Size: Millions of Passengers per Year (first place) Hohhot (2-5m), Nagoya (5-15m), Seoul Gimpo (15-25m), Seoul Incheon (25-40m), Singapore (over 40m) Best Airport by Region (first place) Cape Town (Africa), Seoul Incheon (Asia-Pacific), Moscow Sheremetyevo (Europe), Cancun (Latin-America- Caribbean), Abu Dhabi (Middle East), Indianapolis (North America) Best Airport by Region: Airports with Fewer than 2 Million Passengers per Year Upington (Africa), Skopje (Europe), Victoria (North America) Best Improvement Mombasa (Africa), Sanya (Asia-Pacific), Faro (Europe), Santo Domingo (Latin-America-Caribbean), Abu Dhabi (Middle East), Winnipeg (North America)

10 Airport Service Quality (ASQ) 2012 Top Performers ACI World Report July

11 11 ACI World Report July 2013 Photo Highlights of the Airport Service Quality and Director General s Roll of Excellence Awards Director General s Roll of Excellence: Cancún International Airport Director General s Roll of Excellence: Malta International Airport Director General s Roll of Excellence: Juan Santamaria International Airport Best Airport by Region: Cape Town (Africa) Best Airport by Region: Seoul Incheon (Asia-Pacific) Best Airport by Region: Moscow Sheremetyevo (Europe)

12 ACI World Report July Best Airport by Region: Cancun (Latin-America-Caribbean) Best Airport by Region: Abu Dhabi (Middle East) Best Airport by Region Airports with fewer than 2 million passengers per year: Upington (Africa) Best Airport by Region Airports with fewer than 2 million passengers per year: Skopje (Europe) Best Airport by Region Airports with fewer than 2 million passengers per year: Victoria (North America) Best Airport by Size million passengers: Nagoya

13 13 ACI World Report July 2013 Best Airport by Size million passengers: Seoul Gimpo Best Airport by Size million passengers: Incheon Best Airport by Size - Over 40 million passengers: Singapore Best Improvement: Mombasa (Africa) Best Improvement: Sanya (Asia-Pacific) Best Improvement: Faro (Europe)

14 ACI World Report July Best Improvement: Abu Dhabi (Middle East) Best Improvement: Winnipeg (North America) Accepting on behalf of Winnipeg: Daniel-Robert Gooch, President, Canadian Airports Council To learn more about the ASQ Awards, please visit: To view the complete set of ASQ and Director General s Roll of Excellence photos, please visit:

15 15 ACI World Report July 2013 Record Number of Airport Executives Join the Ranks of AMPAP 2013 saw 117 airport executives received their International Airport Professional (IAP) along with 5 AMPAP Associates. The graduation ceremony took place in Istanbul, Turkey after ACI Annual General Assembly on Monday June 10th in front of an audience of airport leaders from around the world. 54 Graduates and Associates were present to receive their Diplomas from ACI World Director General Ms. Angela Gittens, Mr. Mohamed Elamiri, Deputy Director, ICAO Safety and Security Audits Branch, SITA`s Catherine Mayers and Dr. Pierre Coutu, AMPAP Programme Executive in front of an audience of over 400 senior airport executives.

16 ACI PaxFlash and FreightFlash Global Passenger Traffic Grows Modestly by 1.8% in April ACI World Report July Passenger traffic at airports increased modestly by +1.8% in April Airports also reported moderate increases of +2.4% in international passenger traffic and 1.3% in domestic passenger traffic compared to April Regional disparities persist with markets like the Middle East posting significant year-over-year gains at +10.2% in passenger traffic, while North America and Europe remain almost flat at -0.3% and +0.4% respectively. Many major European airports are feeling the brunt of the economic slowdown. Madrid (MAD), Paris (CDG), Frankfurt (FRA) and London (LHR) all experienced declines in traffic during the month of April. However, other airports such as Dubai (DXB), Istanbul (IST) and Kuala Lumpur (KUL) continue to experience double digit gains. Total freight traffic worldwide increased by +1% in April Growth continues to be mixed across airports since approximately 50 percent of the world s top twenty air freight Regional disparities persist with markets like the Middle East posting significant year-over-year gains at +10.2% in passenger traffic, while North America and Europe remain almost flat at -0.3% and +0.4% respectively. hubs registered declines in air freight volume for the month of April. Looking at the volume of traffic over a twelve month horizon, from May 2012 to April 2013, there is negligible growth in air freight at a +0.4%. Nevertheless, Hong Kong (HKG) and Memphis (MEM), two of the world s busiest air freight airports, posted relatively strong gains amidst the economic uncertainty in April at +4.5% and +4.3% respectively. Click here for the full press release featuring extra charts and tables.

17 17 ACI World Report July 2013 Airports Vote Yes Empowering ACI to Act on Assembly Resolutions that will Further Advance the Airport Industry On 11 June 2013 At the 23rd ACI World General Assembly in Istanbul, Turkey, the world s airports unanimously supported the following resolutions that empower Angela Gittens, ACI World s Director General, to begin work on the following key priorities. RESOLUTION No.1: AIRPORTS URGE ICAO, STATES AND OTHER STAKEHOLDERS TO WORK COLLABORATIVELY TO SUPPORT AND PROMOTE THE USE OF AIRPORT COLLABORATIVE DECISION MAKING (A-CDM) The Assembly resolves that ACI urge ICAO and other parties to: 1. support airports in all parts of the world to introduce A-CDM by ensuring that the regulatory framework is in place and that appropriate guidance material and technical assistance is available; and 2. use innovative solutions to meet the challenges ahead and manage increases in traffic using the existing airport infrastructure while delivering operational benefits, reducing costs, improving efficiency and protecting the environment. RESOLUTION No.2: ACI URGES ICAO AND STATES TO ENSURE THAT AIRPORTS ARE CONSULTED BY AIR NAVIGATION SERVICE PROVIDERS AND AIRCRAFT OPERATORS BEFORE IMPLEMENTNG NEW PERFORMANCE BASED MANAGEMENT ROUTES SO AS TO AVOID ADVERSE NOISE IMPACT ON THOSE COMMUNITIES The Assembly resolves to urge ICAO and other parties to: 1. acknowledge that ACI supports the potential safety, efficiency and environmental benefits of PBN; 2. acknowledge that when new PBN routes are planned, it is important for airport operators to have early involvement with the aircraft operators, air navigation service provider, the civil aviation authority and also the local community; and, 3. recommend that States, when considering PBN routes arriving at and departing from airports, ensure that air navigation service providers and aircraft operators involve airport operators from the outset so that they may consult fully with local communities in order to avoid adverse noise impact on those communities. RESOLUTION No.3: AIRPORTS SUPPORT THE DEVELOPMENT OF NEXT GENERATION SECURITY The Assembly resolves that: 1. ACI should continue to work constructively with ICAO, States and other industry partners to develop and test next generation screening capabilities; 2. such work should recognize the needs of airports and be developed in ways that inform all parties of the benefits and limitations of new approaches; and The Assembly further resolves to urge ICAO and other parties to: 1. recognize that airports are central to the development of better security; 2. provide such support as is necessary to develop systems which work in the interests of passengers and other stakeholders while maintaining the integrity of the aviation security system; and 3. develop guidance in cooperation with ACI that will establish best practices that can be used at airports worldwide.

18 ACI World Report July 2013 Airports Vote Yes Empowering ACI to Act on Assembly Resolutions that will Further Advance the Airport Industry (continued...) RESOLUTION No. 4: RESOLUTION No. 6: 18 AIRPORTS URGE STATES AND OTHER STAKEHOLDERS TO WORK COLLABORATIVELY THROUGH ICAO TO REACH AGREEMENT ON MEASURES TO REDUCE AVIATION S IMPACT ON THE ENVIRONMENT The Assembly resolves to urge States to: 1. recognize the collective will of the aviation industry for ICAO to reach an agreement at its 38th Assembly to develop a comprehensive package of technological, infrastructure and operational measures complemented by market based measures (MBMs), as necessary, to reach the goal of carbon neutral growth by 2020; AIRPORTS ESTABLISH A VISION TO ENSURE THAT PASSENGERS NEEDS ARE ADDRESSED BOTH WHEN THE SYSTEM OPERATES WELL AND DURING PERIODS OF DISRUPTION The Assembly resolves to urge ICAO to: 1. establish core principles that could help States to develop and achieve satisfactory passenger service in both normal operations and periods of flight disruption; and, 2. work with industry to develop guidance material to assist States to prepare and test contingency plans for periods of flight disruption. 2. work collaboratively through ICAO to develop a comprehensive proposal for a single, global MBM mechanism to address international civil aviation CO2 emissions, and to complement the role of technology, operational and infrastructure measures; and 3. recognize the contribution that industry as a whole, working through ATAG, and airports in particular, can make to being part of the solution. RESOLUTION No. 5: AIRPORTS SEEK GREATER REGULATORY FLEXIBILITY TO RECOGNIZE INCREASED COMPETITION AT AND BETWEEN AIRPORTS WHICH WOULD BRING DIRECT BENEFITS TO ALL STAKEHOLDERS The Assembly resolves to urge ICAO to develop policies and guidance that encourages States: 1. to avoid economic regulation of airports in areas where competition is already effective; and 2. to consider carefully the degree of economic regulation necessary where competition has yet to develop, but competitive constraints and the potential for competition already exist.

19 19 ACI World Report July 2013 ACI World and ACI Asia-Pacific Join Forces in China by Michael Rossell, Director, ICAO Relations At the kind invitation of Mr Xia Xinghua, Deputy Administrator of the Civil Aviation Administration of China (CAAC), both Patti Chau and I were invited to attend the China Civil Aviation Development Forum in Beijing, from 16 to 17 May. This has become an increasingly prestigious event as its focus has expanded from the domestic development of airports to a much broader international perspective. The two days were packed with presentations from high-level policy makers and experts from China, the US, the EU and other States, who spoke of the economic value of airports and indeed many concluded that even though the airport itself might operate at a loss, the local, regional and national economic benefits of its presence offsets these losses many times over. Definitive data on activity in China was not readily available, with a best estimate of 183 certified airports, expected to rise to 260 by ACI was honored to have been asked to moderate a session titled Airports Create Regional Economic Dynamics on the second day and allowed us to provide an overview of ACI activities: noting that most Chinese airports were members of ACI Asia-Pacific. Members of the panel included high-level representatives from Capital Airports Holding Company, Shanghai Left to right: Patti Chau, ACI Asia-Pacific; Michael Rossell, ACI World; Xia Xinghua, Civil Aviation Authority of China Airport Authority, Guangzhou Baiyun International Airport, Anchorage International Airport and FedEx Asia-Pacific. The panelists all highlighted the attraction of businesses to well-connected airports with several of these airports having evolved into aerotropoli with corporate headquarters, residential areas, and high-end manufacturing and logistics organizations all clustered around the airport. These airports also serve a wider region as hubs and tourist gateways: a function that was expected to grow significantly with the introduction of the 72- hour Visa-Free Transit Programme. Two last statistics: Boeing said it had taken 40 years to deliver its first 1,000 aircraft to China, it expected to deliver the next 1,000 in just eight years; and those aircraft would carry a lot more people, with traffic expected to increase by 2 ½ times by This would all mean busier airports. In conclusion, this was a valuable event for ACI and provided the opportunity to see and hear firsthand how the Chinese civil aviation industry was developing. It was particularly refreshing to attend a conference which focused on the economic benefit of airport development.

20 ICAO s Antigua Regional Runway Safety Seminar Focuses on Hazard Reduction By John Kim, Manager, Safety and Technical ACI World Report July From May 27 to 30, ICAO held a Regional Runway Safety Seminar in Antigua for its North and Central America and Caribbean Region, in conjunction with its Runway Safety Partners which include ACI. ICAO and partner organizations agreed that all airports in the region should set up Runway Safety Teams to focus on hazard reduction and increase cooperation and understanding among local partners. Attendees of ICAO s Regional Runway Safety Seminar, May 27-30, 2013 More specifically, airports with runways that require aircraft to cross another active runway should focus on runway incursions, and airports with aircraft that require the full length of the runway for take-off should focus on runway excursions. Additionally, airports undergoing construction should concentrate on the risk of runway confusion stemming from the temporary closure of a runway. For new airports, ACI proposed a pre-emptive approach based on the notion that Runway Safety Teams that commence their operations during construction planning, design and trial operation stages will be more effective than Runway Safety Teams that only commence work when the facility is already in operation. ICAO and partner organizations agreed that all airports in the region should set up Runway Safety Teams to focus on hazard reduction and increase cooperation and understanding among local partners. ACI informed attendees about its Airport Excellence (APEX) in Safety Program, which provides assistance to ACI members to improve their level of safety and compliance with ICAO Standards and Recommended Practices (SARPs), and its Global Training courses which provide unique training solutions through accreditation programmes, certifications, in-house training courses and E-learning.

21 21 ACI World Report July 2013 ACI Releases the 2nd Edition of its Wildlife Hazard Management Handbook By John Kim, Manager, Safety and Technical ACI is pleased to announce the release of its updated and expanced Wildlife Hazard Management Handbook. In its 2nd edition, the Handbook provides actionorientated guidance material for the development of a WHMP (wildlife hazard management programme) for all aerodromes, large and small, as well as practical methods to tailor, improve and expand programmes currently in place. It also provides best practices and methodologies that can be implemented by aerodrome operators to reduce the risks associated with wildlife hazards. several large civil aviation authorities and distilled from ACI member airports operational safety procedures, ICAO materials, and the wildlife management publications of other international aviation and non-aviation organizations. The ACI Wildlife Hazard Management Handbook can be purchased online by visiting: Wildlife-Hazard-Management-Handbook-- Second-Edition-2013 The contents of the Handbook reflect the exceptional guidance materials shared by Wildlife Hazard Management Handbook Working Group Left to right: Thomas Romig, Genève Aéroport; Xavier Oh, ACI World; David Bradbeer, Vancouver Airport Authority; Eoin Ryan, Dublin Airport Authority; Ian Witter, Heathrow Airport.

22 ACI World Report July 2013 Meeting of the ACI World Safety and Technical Standing Committee By Gudjon Atlason, Manager, Safety and Operations 22 The 30th ACI World Safety and Technical Standing Committee (STSC) meeting took place in Montreux, Switzerland from May 14 to 16, 2013 and was hosted by Geneva Airport. The Committee is a much appreciated forum for leading-edge dialogue between experts in the field of aerodrome design and operational safety. The meeting was well attended, with over 30 participants, thanks to the recent augmentation of the committee s membership by members of the former Operational Safety Sub-committee and other new members. The packed 3-day meeting agenda included an update on developments in ICAO, including the newly-released Annex 19, amendment to Annex 14, ACI participation with ICAO (including Panels, Working Groups and Conferences such as the Air Navigation Conference), as well as the current status of the ACI s APEX (Airport Excellence) in Safety Programme and its future. Airport Collaborative Decision Making (A-CDM) was on the agenda, with a thorough report on the implementation of such a programme at Bangalore Airport in India. Presentations on runway friction and aircraft and runway de-icing gave rise to discussions, the conclusions of which will be shared with ICAO, IATA and other industry groups. Three working groups were formed and tasked with delivering a project outline with milestones for the development of the following: a) Key Safety Performance Indicators (KSPIs) for aerodromes - ACI Recommended Practice b) ACI Runway Safety Handbook c) ACI Handbook for Emergency Planning and Preparedness. The groups work was very fruitful and outputs are slated for delivery by year end. ACI Regions delivered reports and members made short hotsheet reports which concentrate on topical issues that can be shared, with the objective of promoting best practices in airport operations. The completely revised second edition of ACI s Wildlife Hazard Management Handbook was developed by a sub-group of the committee and endorsed by the full committee, which thanked the organizations and people who contributed to the hard work of developing such a useful handbook. The handbook can now be ordered on the ACI website at the following link: Publications/SafetyOperations

23 23 ACI World Report July 2013 A Warm Welcome to New ASQ Participants By Sevda Fevzi, Manager, Marketing I n July, ACI would like to extend a warm welcome and congratulate the following Mexican airports operated by Grupo Aeroportuario Centro Norte (OMA), who are the latest participants to join the ASQ Regional programme: Ciudad Juarez (CJS) Durango (DGO) Reynosa (REX) San Luis Potosi (SLP) Zacatecas (ZCL) Glasgow (GLA) is now also participating in the ASQ Assured Programme. ASQ Assured is a quality management certification specifically designed and operated for airports by ACI. It is a certification of an effective service quality management process, helping airports meet the challenge of managing service quality in a very dynamic industry environment by recognizing the initiatives and processes in place at the airport. Certified airports benefit from industry recognition as well as an independent audit and report on their processes. ASQ Assured is unique in that it recognizes that providing continual high quality service is a journey, not a destination. It is designed to be a framework to help airports drive continual improvement and identify areas to focus on. ASQ Assured does not mandate an arbitrary service level. Certification recognizes airports commitment to service quality and the fact that systems and processes are in place to constantly improve the service provided to passengers. ASQ Assured is an invaluable tool to airport CEO s who want to: Chart a course of airport service improvement. Benchmark their existing service quality management processes against airport industry best practice. Strengthen their customer focused management culture. Provide a tool to measure year-on-year progress. Demonstrate their commitment and attainment of industry best practice to stakeholders and regulators. Registration is open for the ASQ Forums, please register here: content/forumregistration.html A reminder for the dates & locations of the 2013 ASQ Forums: Americas: Punta Cana, August Asia Pacific/Middle East/Africa: Doha, September Europe: Milan, September For more information regarding the various ASQ Programmes, or if you would like to participate in an ASQ Webinar presentation, please contact Sevda Fevzi or sfevzi@aci.aero. ASQ (Airport Service Quality) is a comprehensive ACI initiative to help airports in their continuing efforts to improve the quality of service experienced by passengers. Five core programmes provide practical management information and advice specifically for the airport industry. The five core programmes consist of: ASQ Survey, ASQ Performance, ASQ Assured, ASQ Retail and ASQ Management.

24 ACI World Report July AVAILABLE FOR PURCHASE NOW ACI ANNUAL WORLD AIRPORT TRAFFIC REPORT Over 1500 Airports More than 150 Countries 2012 The comprehensive report will be released in August The 2012 ACI World Traffic Report provides comprehensive analysis of trends, rankings and traffic statistics for over 1,500 airports in more than 150 countries, by three thematic areas: passengers, cargo (freight and mail) and aircraft movements. International and domestic traffic breakdowns are presented as well. Place your order before July 26th 2013 and quote WATR2012 to receive your 10% discount off the listed member and non-member price. Call or visit to place your order today.

25 25 ACI World Report July 2013 AVAILABLE FOR PURCHASE NOW ACI ANNUAL WORLD AIRPORT TRAFFIC STATISTICS The comprehensive 2012 ACI Annual World Airport Traffic Report will be released August This report will provide a comprehensive analysis of trends and data in airport traffic. Over 1500 Airports More than 150 Countries 2012 DATA SET The ACI World Airport Traffic dataset covers airport traffic statistics for the 2012 calendar year for over 1,500 airports in more than 150 countries by three thematic areas: passengers, cargo (freight and mail) and aircraft movements. Data is presented by airport, city, country and region and individual airport entries give international and domestic terminal breakdowns as well. X Excel Version DO NOT MISS THIS OPPORTUNITY TO BENEFIT FROM THIS LIMITED TIME OFFER. All orders for the EXCEL version of the 2012 dataset that are received before June 7 th 2013 (midnight Montreal time) will receive a 15% discount off the listed member and non-member price. Please quote DS12. Call or visit to place your order today.

26 ACI World Report July ASQ Forum Americas August 28-30, Punta Cana Conference Program & Registration istockphoto.com / Nikada AIRPORTS COUNCIL INTERNATIONAL istockphoto.com / gradyreese Hosted by:

27 27 ACI World Report July ASQ Forum Europe September 25-27, Milan Conference Programme & Registration istockphoto.com / Nikada AIRPORTS COUNCIL INTERNATIONAL istockphoto.com / gradyreese Hosted by:

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30 ACI World Report July NEW - Airport Leadership Workshop September 9-11, 2013 Investing in leadership development is a key strategy for success and growth! Airports Council International (ACI) has partnered with The Ohio State University and Concordia University to provide an airport leadership workshop. This 3 day leadership workshop is based on the findings of the National Academies Airports Cooperative Research Program s Report 75: Airport Leadership Development Program. Objectives This workshop is an interactive forum where current airport supervisory and management personnel will: Develop quality leadership competencies in preparation for future roles in executive leadership positions. Discuss current challenges in airport management Participate in case-based activities that present both fundamental leadership skills and their application to the airport environment. The workshop will be offered on-site at The Ohio State University s Fisher College of Business, September 9-11, 2013 and facilitated by nationally recognized faculty focusing on leadership development, including Dr. Gregory Dale, Professor, Duke University and Dr. Oded Shenkar, Professor, The Ohio State University. Dates: September 9-11, 2013 Location: Columbus, Ohio, USA Language: English Cost: $2250* Contact: training@aci.aero See more at: Early Bird Discount* Register by July 31 st and pay only $1995 Check the website: or contact us at training@aci.aero

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32 ACI World Report July AIRPORT EXCELLENCE (APEX) IN SAFETY PROGRAMME For more information about APEX in Safety or to request a Safety Review, please contact Adrian Cioranu at acioranu@aci.aero.

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34 ACI World Report July AIRPORTS COUNCIL INTERNATIONAL istockphoto.com / Nikada NEW ACI Global Traffic Forecast ( ) The ACI Global Traffic Forecast is the worldwide industry reference. Combining ACI s global industry data sets and DKMA s 40 years of forecasting expertise, it provides unbiased traffic developments from the perspective of the airport industry. Based on traffic forecasts from nearly 200 airports worldwide and on the latest traffic statistics, the report offers the most up to date information and insight on expected traffic development around the world. Forecast Highlights: Development of passenger traffic worldwide Traffic projections by world region Individual forecasts for over 100 countries Freight and aircraft movement forecasts To purchase your copy of the report: P: E: publications@aci.aero In partnership with

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36 ACI World Report July 2013 Regional World Business Partner Contacts 36 ACI WBP AFR Contact: Ali Tounsi Website: ACI WBP ASIA-PAC Contact: Ada Tse Website: ACI WBP EUR Contact: Yulia Plyusnina Website: ACI WBP LAC Contact: Javier Martinez Website: ACI WBP NA Cassandra Lamar Website: Watch Us on YouTube: We fully encourage members to submit any interesting videos of airports or airport related events to us, which we will make available on our YouTube Channel. Contact: Brent Taylor Website Content Coordinator ACI World

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40 EVENTS CALENDAR ACI World Report July CFO Summit Date: July 23-24, 2013 Venue: St. Louis, USA 2013 Public Safety & Security Conference Date: August 13-15, 2013 Venue: Toronto, Canada 2013 ASQ Forum Americas Date: August 28-30, 2013 Venue: Punta Cana, Dominican Republic 2013 ASQ Forum Asia / Middle East / Africa Date: September 10-12, 2013 Venue: Doha, Qatar 2013 Annual Conference & Exhibition Date: September 22-25, 2013 Venue: San Jose, USA 2013 ASQ Forum Europe Date: September 25-27, 2013 Venue: Milan, Italy ACI Airport Exchange Conference & Exhibition 2013 Date: November 11-13, 2013 Venue: Doha, Qatar 2013 Airport Concessions Conference Date: November 11-13, 2013 Venue: Sacramento, USA 2013 International Aviation Issues Seminar Date: December 5-6, 2013 Venue: Washington, USA ATAG Aviation & Environment Summit 2014 Date: April 29-30, 2014 Venue: Geneva, Switzerland ACI Asia-Pacific/World Annual General Assembly Date: May 26-28, 2014 Venue: Seoul, Korea 22nd ACI African Region Annual Assembly, Conference and Exhibition Date: October 19-23, 2013 Venue: Lomé, Togo ACI Europe s Airport Leadership & Change Management Forum 2013 Date: October 23-25, 2013 Venue: Bologna, Italy For a complete list of events visit us online at: 22nd ACI-LAC Assembly, Conference and Exhibition Date: November 2-5, 2013 Venue: Montevideo, Uruguay

41 Keeping you abreast of the latest analysis, trends and data in airport traffic OVER 1,400 AIRPORTS MORE THAN 150 COUNTRIES SEVENTH edition November 2009 Airports Council International, Geneva PO Box 16, Geneva Airport, 1215, Geneva, Switzerland WORLD AIRPORTS WORLD BUSINESS PARTNERS Authors: ACI Operational Safety Sub-Committee May ACI World Report July 2013 Policies and Recommended Practices Handbook WORLD AIRPORT TRAFFIC REPORT Aerodrome Bird Hazard Prevention and Wildlife Management Handbook ACI Publications Catalogue Click here to download our Publications Catalogue MEMBER DIRECTORY The voice of the world s airports Apron Markings and Signs HANDBOOK 2nd Edition 2009 ACI Best Industry Practice Safety Management System (SMS) Gap Analysis and Audit Tool Published by ACI World James Roach Manager, Communications jroach@aci.aero Editors Brent Taylor Website Content Coordinator btaylor@aci.aero