AGENDA WEDNESDAY, MAY 25, 2016

Transcription

1 951 Martin Luther King Boulevard, Kissimmee, FL AGENDA WEDNESDAY, MAY 25, 2016 Bruce R. Van Meter Chair Clarence L. Thacker Vice Chair Thomas White Secretary LeRue Skip Stellfox Supervisor #6 Wendell McKinnon Supervisor #1 John A. Lambert Supervisor #4 Brian L. Wheeler Executive Director Michael W. Sweeney Deputy Executive Director Mark G. Lawson General Counsel Nilsa C. Díaz Executive Assistant 1. Meeting called to order 2. A. Moment of Silent Reflection B. Pledge of Allegiance 3. Approval of the Agenda 4. Awards and Presentations: 4A. RECOGNITION OF 2016 DROP SAVERS WATER CONSERVATION POSTER CONTEST WINNERS (GUIDONE) 5. Public Hearing 6. Hear the Audience 7. Consent Agenda The Consent Agenda is a technique designed to expedite handling of routine and miscellaneous business of the Board of Supervisors. The Board of Supervisors in one motion may adopt the entire Agenda. The motion for adoption is non-debatable and must receive unanimous approval. By request of any individual member, any item may be removed from the Consent Agenda and placed upon the Regular Agenda for debate. 7A. REQUEST APPROVAL OF THE TWA BOARD OF SUPERVISORS REGULAR BOARD MEETING OF APRIL 27, 2016 (DIAZ) 7B. REQUEST APPROVAL OF AMENDMENT #2 WITH CONCRETE CONSERVATION, INC. FOR AN ADDITIONAL YEAR OF SERVICE TO PROVIDE WET WELL COATINGS FOR MULTIPLE LIFT STATIONS (IFB ) (HOLMES) 7C. REQUEST APPROVAL TO PURCHASE VMWARE UPGRADE FROM OM OFFICE SUPPLY, INC. (IFB ) (HOLMES)

2 7D. REQUEST APPROVAL OF THE MAY ASSET DISPOSAL (HOLMES) 7E. REQUEST APPROVAL OF CHANGE ORDER RFM 09 TO RESOLVE A GRAVITY SEWER CONFLICT AT THE EMORY CANAL AT MABBETTE STREET FOR THE FDOT JOHN YOUNG PARKWAY WIDENING PROJECT(EVERSOLE) 7F. REQUEST APPROVAL OF A SCOPE OF SERVICES FOR THE DESIGN OF THE SANDHILL WRF UV REPLACEMENT PROJECT (EVERSOLE) 7G. REQUEST APPROVAL OF A CONSULTING AGREEMENT IN THE AMOUNT OF $603, WITH CAROLLO ENGINEERING FOR DESIGN, PERMITTING, AND CONSTRUCTION ADMINISTRATION SERVICES FOR THE SOUTH BERMUDA AND SANDHILL BIOSOLIDS DEWATERING FACILITIES AND MOBILE DEWATERING UNIT - RFQU (BEATTY) 7H. REQUEST APPROVAL OF AMENDMENT #4 TO THE AGREEMENT BETWEEN TOHO WATER AUTHORITY AND INTUITION SYSTEMS, LLC d/b/a BILL2PAY, LLC. (HOLMES) 7-I. REQUEST APPROVAL TO SUPPLY AND INSTALL HANDRAILS FOR AERATION BASINS AT SANDHILL WRF (HOLMES) 7J. REQUEST APPROVAL OF SPONSORSHIP OF A 2016 AQUATICS INSTRUCTION PROGRAM FOR LOCAL YMCA PROGRAMS (GUIDONE) 7K. REQUEST APPROVAL FOR RESOLUTION FOR CUSTODY AND SAFEKEEPING SERVICES (HENDERSON) 8. Informational Presentations: 8A. ENGINEERING SERVICES AND TREATMENT OPERATIONS KEY PERFORMANCE INDICATORS (KPI) REPORTS FOR THE SECOND FISCAL QUARTER 2016 (PELHAM, NIPPER) 9. Unfinished Business 10. New Business 11. Staff Report:

3 11A. MONTHLY FINANCIAL REPORT APRIL 2016 (HENDERSON) 11B. UPDATE ON DEVELOPMENT ACTIVITY WITHIN THE TOHOPEKALIGA WATER AUTHORITY SERVICE AREA (MATOS) 11C. RECORD DRAWING REVIEW PROCESS IMPROVEMENTS (BIRON) 11D. PUBLIC INFORMATION OFFICE Q2 REPORT (GUIDONE) 11E. WATER CONSERVATION DEPARTMENT Q2 QUARTERLY REPORT (TILLEY)

4 Board Meeting Date: 5/25/2016 Category: Awards & Presentations Agenda Item: 4A Department: Public Information Office Attachments: Click here to enter text. Title: RECOGNITION OF 2016 DROP SAVERS WATER CONSERVATION POSTER CONTEST WINNERS Summary: In celebration of the Florida American Water Works Association Annual Drop Savers posters contest, Toho Water Authority sponsored a water conservation poster contest earlier this year in the local schools. The contest encouraged students to create a poster depicting a water conservation idea, in slogan form, drawing form or both. The contest allowed students to promote water awareness and the importance of water conservation in their daily routines. Twelve students from participating schools were selected for TWA s yearly Water Conservation calendar. Students will be presented with a gift card and certificate. Students will also receive a calendar that contains their artwork. Flora Ridge Elementary will receive a $500 gift card to purchase art supplies for having the student that was voted the grand prize winner for their art work. The grand prize winner scored the highest marks overall in aesthetic appeal and conservation idea/slogan. For having the most contest entries, Flora Ridge Elementary School will also receive a $250 gift card to purchase art supplies. Total Costs: Click here to enter text. Recommended Action: Click here to enter text. Initials: MRG

5 Present: Board of Supervisors Regular Meeting Minutes APRIL 27, 2016 Chairman Bruce Van Meter Vice Chair Clarence Thacker Secretary Tom White Supervisor Wendell McKinnon Supervisor John Lambert Supervisor Skip Stellfox General Counsel Mark Lawson Executive Director Brian L Wheeler Deputy Executive Director Mike Sweeney Executive Assistant Nilsa C Diaz Absent: Supervisor Clarence Thacker, Kissimmee City Commissioner Wanda Rentas, Osceola County Commissioner Michael Harford, and Polk County Commissioner Todd Dantzler 1. Meeting called to order by: Chairman Van Meter Time: 5:00 PM 2. Moment of Silent Reflection and Pledge of Allegiance. 3. Approval of Agenda: Supervisor Wendell McKinnon moved for approval of the Agenda as published and Supervisor John Lambert seconded the motion. Motion passed 5 to Awards and Presentations 5. Public Hearing 6. Hear the Audience 7. Consent Agenda: Supervisor Wendell McKinnon moved for approval of the Consent Agenda as published and Supervisor Tom White seconded the motion. Motion passed 5 to 0. 7A. REQUEST FOR APPROVAL OF THE TWA REGULAR BOARD MEETING MINUTES OF APRIL 13, B. REQUEST APPROVAL OF THE AWARD OF CONSTRUCTION CONTRACT FOR THE FAMRC LIFT STATION PROJECT (EVERSOLE) 7C. REQUEST APPROVAL OF THE FARMER PARCEL & BOGGY TERRACE DRIVE WM EXTENSION REIMBURSEMENT (BIRON) 7D. REQUEST APPROVAL TO RENEW PIGGYBACK AGREEMENTS WITH AMSCOT CORPORATION AND MONEYGRAM PAYMENT SYSTEMS, INC. FOR PAYMENT PROCESSING SERVICES (HENDERSON)

6 Board of Supervisors Regular Meeting Minutes APRIL 27, E. REQUEST APPROVAL OF THE APRIL ASSET DISPOSAL #2 (HOLMES) 7F. REQUEST APPROVAL TO ADVERTISE FOR A PUBLIC HEARING ON ESTABLISHMENT OF DESTINATION HOME FLOW RATE CATEGORY FOR SYSTEM DEVELOPMENT CHARGES (BIRON) 7G. REQUEST APPROVAL OF THE AGREEMENT FOR MAINTENANCE & EMERGENCY REPAIR SERVICES FOR WATER SUPPLY WELLS & WELL PUMPS (IFB ) (HOLMES 7H. REQUEST APPROVAL OF THE MODIFICATION OF EASEMENT FOR TISZA INVESTMENTS LLC (SIKORA) 7-I. REQUEST APPROVAL OF THE RENTAL OF MOBILE SLUDGE DEWATERING UNIT, IFB (HOLMES) 8. Informational Presentations 9. Unfinished Business 10. New Business: 10A. REQUEST APPROVAL OF CONTRACT WITH INKTEL CONTACT CENTER SOLUTIONS, LLC FOR CALL CENTER SERVICES (BW ) (HOLMES) Customer Service is requesting to contract with a third party contact center to assist in the handling of the increased call volume anticipated with the pending transition of the KUA water/electric accounts to the Authority for a three month time period between May to July/August. The Board authorized staff to proceed with selecting a contact center contractor to expedite the purchase and contract process. Staff has been negotiating a contract with the selected third party contact center, Inktel Contact Center Solutions, LLC (Inktel); however, the contract negotiations have not been finalized. Because of the short time period to complete the contract and initiate the training of the third party, Staff is requesting the Board approve the contract as submitted with the agenda as to form of the contract and authorization to execute the final contract upon concurrence of the Staff attorney. Supervisor Stellfox asked for clarification of the $150,000 amount listed in the agenda backup and the $200,000 estimated for the contract. Director of Customer Service, Mary Hewitt, stated that the contract amount was being requested to authorize up to $200,000. There was discussion between the Board and the Director of Customer Service on the role of the contract call center support during and in the months immediately following the customer account transition. Supervisor Wendell McKinnon moved for approval of the contract with Inktel Contact Center Solutions and Supervisor Skip Stellfox seconded the motion. Motion passed 5 to Staff Reports:

7 Board of Supervisors Regular Meeting Minutes APRIL 27, A. IMPLEMENTATION PLAN FOR IMPROVING THE PRIVATE DEVELOPMENT REVIEW AND INSPECTIONS PROCESS Executive Director Brian Wheeler explained that Staff wanted to provide the Board with an update after the Workshop which was held on March 31st. Deputy Executive Director Mike Sweeney gave a PowerPoint presentation summarizing the staff response and plans for implementing recommendations from the Matrix Consulting report on the private development review and inspection process. There was discussion between the Board and Deputy Executive Director Sweeney concerning several of the recommendations. The Board expressed appreciation to Staff for the proactive and timely approach. 11B. MONTHLY FINANCIAL FOR MARCH 2016 Mr. Ric Figueroa and Sheila Fenelon of Business Services presented the March monthly financial report and addressed questions from the Board. 11C. REQUEST APPROVAL OF THE CONSTRUCTION CONTRACT PROJECT CONTINGENCY EXPENDITURE REVIEW (PELHAM) At the previous Board meeting on April 13th, Supervisor Clarence Thacker requested that Staff provide a report summarizing the actual construction contract contingency expenditures over the past year. Mr. Robert Pelham, Director of Engineering, made a presentation summarizing and explaining the use of contingency funds for construction contracts over the past year. Mr. Pelham advised the Board that based on the excellent experience on contingency use for contracts in the future the contingency recommendation will be 5%. There was discussion between the Board and Mr. Pelham on the use of the contingency and future contingency applications. 11D. ENGINEERING CUSTOMER SERVICE SURVEY REPORT (HEWITT) Executive Director Brian Wheeler reported that since November 2015, Telcare has attempted to survey 57 customers but only 16 responses were received. Supervisor Skip Stellfox inquired about comments that the Authority s requirements for sewer slopes are too steep and should be updated for safety reasons. Mr. Wheeler explained that TWA sewer slopes are not a safety issue and have been specified to reduce the potential for sewage back-ups and overflows. 12. Board Attorney: 13. Board Officials: Supervisor Tom White asked about the status of the Florida Advance Manufacturing Research Center layout, and the reservoir/pond. Mr. Wheeler responded that the County s Consultant and our Consultant are in communication. The Board asked if they had been advised of the 30 year financing and Mr. Wheeler said that more than once. Supervisor Skip Stellfox inquired about the status of some wells referenced on page 86 and said that he would like to discuss at the next meeting.

8 Board of Supervisors Regular Meeting Minutes APRIL 27, 2016 Chairman Van Meter stated that his term will end in five (5) months and that it is time to advertise for a new Chairman. Mr. Van Meter suggested that the Executive Director start the advertising process. Executive Director Wheeler advised that this is the first time that the City of Kissimmee and the County have to appoint a new Chairman and was not familiar with the process. Supervisor Tom White stated that the process needs to be determined and then the timing needs to be discussed. County Commissioner Michael Harford said that he had advised the County Manager of the Chairman status but no one else has brought it up. Mr. Harford expressed his opinion that applications are collected and then the City and the County come to agreement on the Chairman appointment. 14. Adjournment: There being no further business to come before the Board, Chairman Van Meter adjourned the meeting at: 6:03 PM. Approved: Bruce R. Van Meter, Chairman Attest: Tom White, Secretary ncd

9 Board Meeting Date: 05/25/2016 Category: Consent Agenda Agenda Item: 7B Department: Procurement Services Attachments: Amendment #2 between Toho Water Authority and Concrete Conservation, Inc. Title: APPROVAL OF AMENDMENT #2 WITH CONCRETE CONSERVATION, INC. FOR AN ADDITIONAL YEAR OF SERVICE TO PROVIDE WET WELL COATINGS FOR MULTIPLE LIFT STATIONS (IFB ) Summary: This contract provides for a cost per square foot to coat wet wells as part of TWA s inhouse lift station rehabilitation and replacement program. The lift station rehab work includes coating of the concrete wet well structure to prevent or slow down deterioration of the asset, extending the life of the asset. At least eight lift station renovations are scheduled for the contract renewal period. Coating of structures other than wet wells may be performed under this contract on an as-needed basis. Besides lift stations, this contract could be used by other capital projects or even by other TWA Departments to coat structures unrelated to lift station rehab work. This contract was originally awarded on July 11, 2013 for two years and has provisions for three (3) one-year renewals. This is the second renewal of three. Total Costs: Estimated costs of $65,000 for year four of the agreement Recommended Action: Staff recommends approval of Amendment #2 with Concrete Conservation Inc. to provide wet well coating services for one year through July 11, Initials: tlp/fh

10 AMENDMENT # 2 TO THE AGREEMENT BETWEEN TOHO WATER AUTHORITY AND CONCRETE CONSERVATION, INC THIS AMENDMENT is made and entered between TOHO WATER AUTHORITY, 951 Martin Luther King Boulevard, Kissimmee, Florida (hereinafter referred to as the AUTHORITY ) and CONCRETE CONSERVATION, INC., P.O Box 24354, Jacksonville, Florida (hereinafter referred to as the CONTRACTOR ). W I T N E S S E T H: WHEREAS, the AUTHORITY desires to maintain the contractual services of the CONTRACTOR to continue to provide wet well coatings for multiple lift station projects as further described in the Agreement IFB , approved by the Deputy Director on July 11, WHEREAS, pursuant to Section 23, Modifications, the covenants, terms and provisions of the Agreement may be modified by way of a written instrument, mutually accepted by the parties; and WHEREAS, the purpose of this Amendment is to extend the term for one year. NOW, THEREFORE, in consideration of the mutual covenants, terms, and provisions contained herein, the parties agree as follows: 1. Section 3. Term is hereby amended to add the following: SECTION 3. TERM The term of this Agreement is amended to extend through July 10, 2017 and may be extended upon mutual agreement of both parties when in the best interest of the Authority. 2. Section 4. COMPENSATION is hereby amended to read as follows: SECTION 4. COMPENSATION The amount to be paid under this Agreement for services rendered will be approximately Sixty-Five Thousand Dollars ($65,000) for year four (4) of the agreement, for an approximate total of Two Hundred Nineteen Thousand Dollars ($219,000) for the entire term of this Agreement. 3. These changes shall be effective upon this Amendment being executed by both parties.

11 4. The terms and conditions of the original Agreement and any subsequent Amendment(s) shall remain in full force and effect. To the extent of any conflict between this Amendment and the original Agreement or any prior Amendment(s) thereto, the terms and conditions of this Amendment shall prevail. IN WITNESS WHEREOF, the parties hereto, by their duly authorized representatives, have executed this Amendment effective the day of, CONCRETE CONSERVATION, INC. By: Print Name: Title: Attest: Print Name: Address: TOHO WATER AUTHORITY By: Print Name: Bruce R. Van Meter Title: Board of Supervisors Chairperson Attest: Print Name: Nilsa C. Diaz Address: 951 Martin Luther King Blvd. Kissimmee, Florida STATE OF COUNTY OF The foregoing instrument was executed before me this day of, 2016, by as of Concrete Conservation, Inc., who personally swore or affirmed that he is authorized to execute this document and thereby bind the Company, and who is personally known to me OR has produced identification. Notary Public, State of

12 Board Meeting Date: 5/25/16 Category: Consent Agenda Agenda Item: 7C Department: Procurement Services Attachments: IFB Bid Tabulation Sheet Title: APPROVAL TO PURCHASE VMWARE UPGRADE FROM OM OFFICE SUPPLY, INC. (IFB ) Summary: TWA issued an Invitation to Bid (IFB ) for the provision of the VMware Upgrade from Enterprise to Enterprise Plus and for one year of support services for the upgraded software. VMware increases efficiency by making it possible to run multiple operating systems and applications on the same server at the same time. This bid was issued at this time in order to take advantage of the 50% discount promotion that VMware is currently offering for this product, which is set to expire on June 25, Seven (7) firms responded to the solicitation as follows: BID SUMMARY Bidder Bid Total OM Office Supply, Inc. $66, JMF Solutions, Inc. $67, Presidio Networked Solutions, LLC $67, Venturenet $68, High Performance Technologies $68, Lockheed Martin Corporation $70, CDW Government $72, OM Office Supply provided their certificate from VMware as verification that they are an authorized VMware provider. In addition, their references rated their quality of service the highest ranking level and confirmed they would do business with them again in the future. Therefore, OM Office Supply, Inc. was deemed the most responsive and responsible bidder. Total Cost: $66,540 Recommended Action: Staff recommends approval to award purchase of the Enterprise Plus to OM Office Supply, Inc.

13 Board Meeting Date: 5/25/16 Category: Consent Agenda Agenda Item: 7C Initials: tlp/fh

14 IFB VMware Upgrade Bid Tabulation Sheet Item # 1 2 VS6-ENT-EPL-UG-FPRO (Federal Part Number) VS6-EPL-P-SSS-F (Federal Part Number Description No. of Licenses Unit Price CDW Government Extended Price Unit Price High Performance Technologies, Inc. Extended Price Unit Price JMF Solutions, Inc. Extended Price Unit Price Lockheed Martin Corp. Extended Price Unit Price Presidio Networked Solutions, LLC Extended Price Upgrade: VMware vsphere 6 Enterprise to vsphere 6 Enterprise Plus for 1 Processor 60 $ $ 53, $ $ 18, $ $ 18, $ $ 22, $ $ 17, Production Support/Subscription VMware vsphere 6 Enterprise Plus for 1 processor for 1 year 60 $ $ 19, $ $ 50, $ $ 49, $ $ 48, $ $ 50, Vendor's Total on Bid Submittal Total Base Bid $ 72, $ 68, $ 67, $ 70, $ 67, $67, $70, Item # 1 2 VS6-ENT-EPL-UG-PRO (Commercial Part Number) VS6-EPL-P-SSS-C (Commercial Part Number) Description OM Office Supply, Inc. No. of Licenses Unit Price Extended Price Unit Price Venturenet Extended Price Upgrade: VMware vsphere 6 Enterprise to vsphere 6 Enterprise Plus for 1 Processor 60 $ $ 17, $ $ 18, Production Support/Subscription VMware vsphere 6 Enterprise Plus for 1 processor for 1 year 60 $ $ 48, $ $ 49, Total Base Bid $ 66, $ 68, Notes: Boxed total price indicates apparent low bidder subject to evaluation and review before an intent to award is made. Yellow highlight indicates math error on bid submittal.

15 Board Meeting Date: 5/25/2016 Category: Consent Agenda Agenda Item: 7D Department: Procurement Services Attachments: N/A Title: APPROVAL OF MAY ASSET DISPOSAL Summary: Asset disposal is a requirement set forth in Chapter 274, Florida Statutes that is intended to maximize returns on excess and surplus property by transferring the property or disposing of it through a public auction, bid, posted prices, trade-in, or donation. A list has been compiled of the Authority s inventory items examined and recommended for disposal. If approved, these inventory items will be disposed of and written-off the accounting ledgers. Items marked for donation - Staff requests the Board s approval to dispose of the computer items listed below through a donation and destruction. On June 11, 2008, the Board approved donating surplus computers to non-profit organizations on a first come first serve basis regardless of business location or where services are provided. A list of non-profit agencies is maintained by the Procurement Services Department. In order for an agency to be declared as non-profit, they must show documentation that they are certified as a 501 (c) (3) organization by the IRS. On April 25, 2012, the Board updated this policy to have items donated to organizations and schools who are system users located and provided services within the Authority service area, before donating same to other 501 (c) (3) organizations or schools. Items marked for auction Staff requests the Board s approval to dispose of the items listed below through online auction. Disposal of the vehicles retires them from the Authority s fleet and removes the related insurance carrying costs. Items marked for disposal Staff requests approval from the Board to discard items marked for disposal. These items have been tested by Information Technology staff who determined these items are unable to be repaired.

16 Board Meeting Date: 5/25/2016 Category: Consent Agenda Agenda Item: 7D TAG# ITEM & DESCRIPTION SERIAL # / VIN # N/A Items marked for donation Items marked for auction N/A Eaton 9390 UPS Model 100 ED105CAB Digital Oscilloscope B N/A N/A N/A N/A N/A Dell 19" Monitor 1905FP Dell 19" Monitor 1908FPb Dell 20" Monitor 2007WFPb Dell 19" Monitor P190Sf Dell 19" Monitor P190Sf CN-0T B-AEUV CN-0DY AH-0C2U MX-0HF P-29EL CN-0GRNWX A7-DRHS CN-0GRNWX N-A30S TWA19419 Dell Latitude E6510 HDG10P1 TWA19073 HP EliteBook 8730w CNU91604J2 TWA19511 Dell Optiplex 790 JXXQYQ1 TWA19907 Microsoft Surface Tablet N/A N/A N/A N/A N/A N/A N/A N/A DFW Rectangle Traffic Lids 10 x 12 13/16 (Quantity: 96) DFW Oval Traffic Lids 9 3/4 x 19 3/8 (Quantity: 8) DFW Rectangle Traffic Lids 10 x 15 (Quantity: 18) Fibercast 47 x 29 ¾, 2-Part Lid (Quantity: 1) 5/8" Sensus SRII Potable Register Collars (Quantity: 2,215) 5/8" Sensus SRII Potable Register Locking Rings (Quantity: 2,513) APC UPS BR1000G APC UPS BR1000G Items marked for disposal N/A N/A N/A N/A N/A N/A 3B1241X B1142X28535

17 Board Meeting Date: 5/25/2016 Category: Consent Agenda Agenda Item: 7D N/A N/A N/A N/A N/A N/A N/A Cisco IP Phone CP-7940G Dell 2330dn Laser Printer Harmon Kardon Computer Speakers Itronix IX605 Vehicle Dock VD2.2 Kyocera Ecosys FS-1370DN Logitech Wireless Keyboard K270 Monitor Mount FCH1124AS66 FQQ8SG1 CN-06941V U-2058 ZZTPE1178ZN0117 Q651Z CE074E58 N/A TWA19512 Dell Optiplex 790 JXXQ1R1 TWA18294 Panasonic Toughbook CF-29 4DKUA32779 Total N/A Cost: Recommended Action: Staff recommends Board approval to dispose of the listed inventory items through donation, auction, or disposal. Initials:tlp/fh

18 Board Meeting Date: 5/25/2016 Category: Consent Agenda Agenda Item: 7E Department: Engineering Services Attachments: Location Map Title: APPROVAL OF CHANGE ORDER RFM 09 TO RESOLVE A GRAVITY SEWER CONFLICT AT THE EMORY CANAL AT MABBETTE STREET FOR THE FDOT JOHN YOUNG PARKWAY WIDENING PROJECT Summary: The Board of Supervisors is requested to approve Change Order RFM 09 to the FDOT John Young Parkway Widening Project contract in the amount of $58, to resolve a proposed gravity sewer main in conflict with the proposed FDOT storm and existing City stormwater systems at Emory Canal on Mabbette Street. The work will be performed by the FDOT contractor, Masci, Inc., currently under contract to perform the FDOT road and drainage work and the Authority s utility work. The Board of Supervisors approved the Florida Department of Transportation (FDOT) Utility Work by Highway Contractor Agreement (Agreement) on December 10, This Agreement requires FDOT to include TWA s utility work in the FDOT John Young Parkway widening project bid documents. The Authority s utility work includes the replacement or rehabilitation of existing wastewater mains at the end of their service life identified by the Authority s Asset Management Condition Assessment Program and relocation of water mains in conflict with FDOT s proposed drainage and roadway work. The FDOT work includes widening John Young Parkway between US192 and Portage Street and installing storm improvements along Mabbette Street west of John Young Parkway. The work includes installation of 2,260 LF of 8 to 12 Cured in Place Pipe (CIPP) gravity sewer mains, installation of 9,618 LF of 8 to 24 gravity sewer mains via traditional open cut methods, and deflection of 723 LF of 6 and 8 water mains to avoid multiple conflicts with the proposed FDOT storm sewer and signalization improvements. During the contractor s work on Mabbette Street, they determined an existing gravity sewer main is in conflict both with the existing City s storm system and the proposed FDOT storm work. This 12 main receives flow from a 12 main and an 18 main and discharges into an 18 main to the south at Emmett. Based on observations during construction, the upstream lines are regularly surcharged due to the restriction of the 12 segment.

19 Board Meeting Date: 5/25/2016 Category: Consent Agenda Agenda Item: 7E Staff recommends upsizing the section of 12 main to 18 from the upstream manhole to a point beyond the conflict structures and outside of the pavement in conjunction with this project. Performing the work now will avoid modifying storm structures or disturbing the pavement when the remaining main is upsized to 18 in the future under a separate project. The Authority will fund the demolition of the existing COK storm/twa sewer conflict structure, modification of the new FDOT storm structure to convert it into a FDOT storm/18 TWA sewer conflict structure, replacement of the existing 12 gravity sewer with 18 gravity sewer, an additional sanitary structure, removal of the existing City storm inlet currently over the 12 main, and the rerouting of the City storm inlet to the FDOT structure. The FDOT will fund the cost to modify the box culvert for the revised FDOT discharge configuration, modify the FDOT storm structure for connection to the box culvert, and remove/reinstall existing guardrail. To avoid a delay claim from the contractor, emergency approval for this work was granted by the Executive Director on May 11, This has allowed the contractor to proceed with material procurement without significant impact to the project schedule. This work will be funded by the Authority s contingency in the FDOT contract, additional funding is not required. The Authority has previously transferred $3,762, to the FDOT contract including $335, for contingency. Total Costs: $58, Recommended Action: Staff recommends approval of Change Order RFM 09 in the amount of $58, Initials: ghe

20 Approval of Change Order RFM 09 to Resolve a Gravity Sewer Conflict at the Emory Canal at Mabbette Street for the FDOT John Young Parkway Widening Project Location Map Conflict Location

21 Board Meeting Date: 5/25/2016 Category: Consent Agenda Agenda Item: 7F Department: Engineering Services Attachments: Scope of Services Title: SCOPE OF SERVICES FOR THE DESIGN OF THE SANDHILL WRF UV REPLACEMENT PROJECT Summary: The Board of Supervisors is requested to approve the scope of services for design of the Sandhill Water Reclamation Facility (WRF) Ultraviolet (UV) Replacement Project. The scope of services has been provided by Tetra Tech, a continuing consultant for the Authority, in the amount of $75,240. The Sandhill WRF UV Replacement project replaces the existing UV disinfection system at the Sandhill WRF. The existing UV system at Sandhill WRF has been in service for nine years and major components are due for replacement. This model of UV system is no longer manufactured and replacement parts are not readily available. Therefore, it is recommended to replace the existing UV system with current UV technology. Converting to newer UV technologies will allow for a more energy efficient and reliable system. The scope of services includes engineering design, construction document preparation, and construction administration services for this project. The construction documents will be bid to the Authority s continuing Construction Managers at Risk (CMAR) contractors. The scope of services includes design services for a UV disinfection system capable of treating the current permitted capacity of 6.0 million gallons per day, reserving space in the existing basin for future expansion as the plant capacity increases. Specifically, the work includes preliminary design; researching potential UV manufacturers to verify compatibility with the existing basin, anticipated O&M costs, and references of existing owners; development of construction drawings and specifications with submittals at the at 90% & 100% milestones; holding design review meetings at each milestone with staff and the selected CMAR; preparing and submitting FDEP permits; assisting the CMAR with building department permit submittals; providing responses to Requests for Additional Information during the CMAR s bidding to the subcontractors; conforming the construction documents; reviewing shop drawings; responding to Requests for Information during construction; attending progress meetings and site visits; developing the substantial completion punchlist; creating the record drawings, and reviewing the CMAR supplied O&M manuals.

22 Board Meeting Date: 5/25/2016 Category: Consent Agenda Agenda Item: 7F This project will be funded by funds budgeted to replace the existing UV system, project number Total Costs: $75,240 Recommended Action: Staff recommends approval of the Tetra Tech scope of services for the design of the Sandhill WRF UV Replacement project in the amount of $75,240. Initials: ghe

23 EXHIBIT I SCOPE OF SERVICES TOHOPEKALIGA WATER AUTHORITY SANDHILL ROAD WATER RECLAMATION FACILITY ULTRAVIOLET DISINFECTION IMPROVEMENTS FINAL DESIGN, PERMITTING, BIDDING AND CONSTRUCTION PHASE SERVICES A. PROJECT DESCRIPTION The Tohopekaliga Water Authority (TWA) owns and operates the Sandhill Road Water Reclamation Facility (WRF). The existing WRF has an existing permitted capacity of 6.0 million gallons per day (MGD) on an annual average daily flow (AADF) basis. A portion of treated effluent from Sandhill WRF is disposed of via spray irrigation in public access areas. Florida Administrative Code (FAC) Chapter sets forth effluent limits and plant component reliability requirements for treatment facilities that produce public access effluent. Facilities that produce public access effluent are required to meet high-level disinfection. FAC Chapter establishes design criteria for high-level disinfection. The Sandhill WRF utilizes ultraviolet technology to achieve high-level disinfection. The existing ultraviolet disinfection system is in need of replacement. The TWA has requested Tetra Tech provide professional engineering services for the design, permitting, and bidding and construction phases for replacing the ultraviolet disinfection system with a new ultraviolet disinfection system. Tasks to be completed for this project are further described herein. B. SCOPE OF SERVICES Tetra Tech s services include final design, permitting, bidding and construction phase engineering services for the replacement of the existing ultraviolet disinfection system with a new ultraviolet disinfection system within the existing structure. TWA will select a Construction-Manager-At-Risk (CMAR) to construct the proposed modifications. The CMAR will review the construction documents during the final design engineering phase of the project. This scope of services is based on the following assumptions: The proposed improvements will be designed based on the current permitted annual average daily flow (AADF) of 6.0 MGD. The ultraviolet disinfection basin is comprised of four parallel channels. The existing ultraviolet disinfection equipment is installed in two of the four channels; the remaining two channels were designed for a future expansion. The proposed improvements will be limited to two of the four channels to maintain two channels for a future expansion. Ancillary improvements will be limited to those required to support the proposed improvements. These may include improvements to the structural and electrical and instrumentation incidental to the upgrades directly related to the replacement of the ultraviolet disinfection system. For the purposes of this scope it is assumed that the existing rotary UPS is in good working condition and can be used to serve the new ultraviolet disinfection system; electrical improvements in this scope will be limited to the outside panels and transformers. The proposed improvements will be designed based on the Sandhill WRF Phase 3 Expansion and Retrofit record drawings (2008) provided by TWA. No survey work is included in this scope of services. Existing conditions will be field verified by the CMAR. The opinion of probable construction cost will be prepared by the CMAR. KMF/ab/Sandhill Rd WRF-UV/SCOPE_ Tt #BP/Toho

24 TWA s CMAR will provide the General and Supplemental Conditions for the project. TWA s CMAR will use Tetra Tech s 100-percent construction documents to prepare the bid documents for the project. Review meetings for milestone submittals will be held within two (2) weeks of the submittal to TWA. CMAR and TWA comments on the submittals will be provided to Tetra Tech at the review meetings. The CMAR will provide the construction schedule and coordinate construction sequence and equipment shutdowns with TWA. Task 1 Final Design The final design engineering services will include a 30-percent, 90-percent, and 100-percent completion milestone submittals. Tetra Tech will submit a technical memorandum at the 30-percent completion milestone to outline the conceptual design and identify viable equipment manufacturers. A conference call will be held with TWA to discuss the 30-percent submittal. At the 90-percent completion milestone Tetra Tech will submit construction drawings to TWA and the CMAR for review. Three (3) hard copies and a PDF of drawings and specifications will be provided to TWA and the CMAR for the 90-percent completion milestone. A review meeting will be held with TWA and the CMAR for the 90-percent completion milestone. Three (3) hard copies, a PDF of drawings and specifications, and AutoCAD drawing files will be provided to TWA and the CMAR at the 100-percent completion milestone. Tasks to be completed in this phase are described below: 1. Kick-off Meeting Tetra Tech will prepare for and attend one (1) kick-off meeting with TWA to discuss project objectives, schedules, and equipment manufacturers to be considered in the final design engineering phase. Tetra Tech will prepare an agenda for and a summary of the kickoff meeting. 2. Site Visit Tetra Tech engineers will conduct one (1) site visit to the Sandhill WRF to inspect the ultraviolet disinfection treatment system. Tetra Tech will prepare a summary of the site visit. Tetra Tech will notify TWA of any conditions identified as part of the inspection which would invalidate the assumptions used to develop this scope of work Percent Technical Memorandum Tetra Tech will prepare a technical memorandum that presents the conceptual design and identifies ultraviolet disinfection system manufacturers that can fit within the size and configuration of the existing facilities. The technical memorandum will consider equipment operation and maintenance costs, include a reference check of the manufacturers that can fit within the size and configuration of the existing facilities, and recommend manufacturers / models to be included in the technical specifications. Tetra Tech will provide TWA three (3) copies of the draft technical memorandum for review and comment Percent Review Meeting Tetra Tech will participate in a conference call with TWA staff to discuss the technical memorandum, modify the memorandum as required, and develop concurrence regarding the proposed facilities prior to final design. Tetra Tech will provide TWA three (3) copies of the final technical memorandum. 5. Construction Drawings Tetra Tech will prepare approximately twenty-two (22) construction drawings for the ultraviolet disinfection system improvements. The construction drawings anticipated are listed in Exhibit III. 6. Technical Specifications Tetra Tech will prepare the technical specifications for the project. Tetra Tech will prepare a detailed summary of work for the project for TWA to use in advertisement of the project to the pre-qualified CMARs. 7. TWA and CMAR Review Meetings At the 90-percent completion milestone Tetra Tech will submit construction documents to TWA and the CMAR for review. Tetra Tech will attend one (1) coincident KMF/ab/Sandhill Rd WRF-UV/SCOPE_ Tt #BP/Toho

25 meeting with TWA and the CMAR to discuss the submittal. Tetra Tech will summarize the review meeting Percent Documents Upon receipt of the TWA and CMAR comments on the 90-percent submittal Tetra Tech will prepare the 100-percent construction documents. Tetra Tech assumes that the CMAR will use the 100-percent documents for bidding purposes. Task 2 Permitting Tetra Tech will prepare and submit the permit applications and supporting documentation to the Florida Department of Environmental Protection (FDEP) as required to obtain permits for construction and operation of the proposed facilities. This scope of services does not include the provision of information for components or unit processes of the Sandhill WRF outside of the modifications to the ultraviolet disinfection system. All permit application fees will be paid by TWA. Tasks include the following: 1. FDEP Permit for Minor Revision Since this project involves replacement of existing equipment Tetra Tech will submit a description to FDEP for a determination of permitting needs. It is anticipated that FDEP permit application forms for a minor modification (Form (9)) will be required to be submitted to FDEP along with the 30% technical memorandum. Tetra Tech will respond to Requests for Additional Information (RAI) from the FDEP. 2. Building Permit Tetra Tech will provide signed-and-sealed copies of the 100-percent construction documents to TWA s CMAR for the Osceola County Building Department Permit application submittal package. Tetra Tech assumes that the CMAR will complete the building permit applications and submit the drawings and specifications to the Osceola County Building Department. Tetra Tech assumes that a pre-application meeting with the Building Department will not be necessary for this project. Tetra Tech will prepare the responses to Request for Additional Information from the Building Department. 3. FDEP Permit Notification of Completion Tetra Tech will prepare and submit notification of completion of construction for wastewater facilities or activities (Form (12)) and availability of record drawings and operation and maintenance manuals (Form (13)) to FDEP. Task 3 Bidding and Construction Phase Engineering Services These services include basic services during bidding and construction including attending one (1) pre-bid meeting, preparing technical addenda and conformed drawings, attending one (1) pre-construction conference, reviewing shop drawings, responding to requests for information (RFIs), providing technical assistance to review proposed change orders and work directives, conducting periodic visits to the site during construction, assistance during process start-up/testing and preparing record documents. This task will include the following services: 1. Preparation of Addendum for Advertisement Tetra Tech will respond to questions from vendors and subcontractors during bidding. Responses will be provided to TWA and its CMAR. Tetra Tech assumes that the CMAR will use the 100-percent documents to obtain bids from suppliers and subcontractors. Tetra Tech assumes that bids for all components of the project will be obtained within a thirty (30) day advertisement. Tetra Tech assumes that TWA and its CMAR will use Tetra Tech responses to prepare and issue addenda to vendors and subcontractors during advertisement. 2. Conformed Drawings and Preconstruction Conference Tetra Tech will prepare conformed documents to incorporate the revisions included in the addenda and the Building Department comments. If necessary to re-submit to the Building Department for the Building Permit, Tetra Tech will submit signed-and-sealed sets of the conformed documents to the CMAR. Tetra Tech will provide KMF/ab/Sandhill Rd WRF-UV/SCOPE_ Tt #BP/Toho

26 AutoCAD drawing files of the conformed drawings to TWA and the CMAR. Tetra Tech will attend the CMAR s Preconstruction Conference with the TWA and review the CMAR s summary of the meeting. 3. Shop Drawing Review Tetra Tech will review shop drawings and material samples. Tetra Tech anticipates a total of ten (10) submittals will be processed. Tetra Tech assumes the ten (10) submittals are based upon counting initial submittals and subsequent resubmittals on an individual basis. 4. Respond to RFIs Tetra Tech will provide responses to written Requests for Information (RFI) received from the CMAR. Tetra Tech will respond to a maximum of eight (8) RFIs. 5. Progress Meetings and Site Visits Tetra Tech will attend two (2) progress meetings. A site visit will be conducted following each progress meeting. Tetra Tech assumes that the CMAR will summarize the monthly progress meetings. 6. Substantial Completion Visit Tetra Tech s will perform one (1) substantial completion site visit. Tetra Tech will prepare a punch list to summarize deficiencies in the Work identified during the substantial completion visit. It is assumed that TWA will conduct the final completion walkthrough to confirm punch list items have been addressed. 7. Record Documents Tetra Tech will prepare record documents based on CMAR-provided redline mark ups of the conformed plans reflecting the as-built condition. 8. Equipment O&M Shop Drawings Tetra Tech will review O&M submittals for the supplied equipment. Tetra Tech anticipates a maximum of two (2) O&M submittals will be processed. Tetra Tech anticipates a maximum of two (2) O&M submittals are based upon counting initial submittals and subsequent resubmittals on an individual basis. C. SCHEDULE Task Estimate Time (Per Task) Cumulative Time (After NTP) Kick-off Meeting and Site Visit 1 week 1 week 30-Percent Technical Memorandum 5 weeks 5 weeks 30-Percent Review and Comment 2 weeks 7 weeks 90-Percent Documents 6 weeks 13 weeks 90-Percent Review and Comment 2 weeks 15 weeks 100-Percent Construction Documents 3 weeks 18 weeks FDEP Submittal 2 weeks 18 weeks Bidding 5 weeks 23 weeks Substantial Completion 30 weeks 53 weeks Final Completion 8 weeks 61 weeks KMF/ab/Sandhill Rd WRF-UV/SCOPE_ Tt #BP/Toho

27 D. COMPENSATION The total not-to exceed compensation for the Scope of Services described in Section B is summarized below. A detailed breakdown of the estimated compensation for the Scope of Services is presented in Exhibit II. Task Total Final Design Services $54,297 Permitting Services $3,162 Bidding and Construction Phase Services $17,231 Misc. Other Direct Costs $550 Total $75,240 KMF/ab/Sandhill Rd WRF-UV/SCOPE_ Tt #BP/Toho

28 Price Proposal Exhibit II - Sandhill Road WRF UV Disinfection Improvements Labor Plan 10 Resource Bill Rate > Proj Area > Price Summary / Totals Submitted to: Toho Water Authority (Attn: George Eversole) Contract Type: T&M Total Project Manager 2 Sr Project Manager Engineer 2 - Process Engineer 4 - Civil Task Pricing Labor Hrs Labor ODCs Totals Project Phases / Tasks , , Final Design ,297-54,297 Kick-off Meeting w/ Summary ,464 1,464 Site Visit ,017 1,017 30% Design Concept Technical Memo ,376 11,376 30% Review Meeting w/ Summary General Drawing - Low Complexity (3) ,278 2,278 Civil - Low Complexity (1) ,021 1,021 Structural - Low Complexity (1) ,014 1,014 Structural - Moderate Complexity (1) ,772 1,772 Mechanical - Low Complexity (2) ,181 2,181 Mechanical - High Complexity (2) ,011 5,011 Electrical - Low Complexity (4) ,870 4,870 Electrical - Moderate Complexity (3) ,290 5,290 I&C - Low Complexity (3) ,300 3,300 I&C - Moderate Complexity (2) ,720 3,720 Technical Specifications ,963 6, % Review Meeting ,482 1,482 QA/QC Review Permitting ,162-3,162 Prepare FDEP Minor Modification Application ,903 1,903 Building Dept Documents Prepare FDEP Notification of Completion Engineer 4 - Structural Engineer 4 - I &C Sr Engineer 1 - Electrical Sr CAD Designer Project Admin Construction Admin Pricing by Resource Bidding and Construction ,231-17,231 Respond to questions during Bidding ,643 1,643 Conform Drawings and Specifications ,556 1,556 Attend Preconstruction Conference ,170 1,170 Perform Shop Drawing Review ,719 4,719 Respond to RFI's ,572 2,572 Attend Progress Meetings/Site Visits (2) ,240 3,240 Substantial Completion Inspection ,025 1,025 Prepare Record Drawings O&M Shop Drawing Review Misc Other Direct Costs Totals , ,240 Tetra Tech - Confidential and Proprietary Page 1 of 1 Printed 4/29/2016

29 EXHIBIT III General G-0001 Cover Sheet with Location Map G-0002 Drawing Index, General Notes and Piping Material Schedule G-0004 Legend and Abbreviations Civil C-0102 Overall Site Plan / Key Plan Structural S-0001 Structural General Notes S-0101 UV System Modifications Plan, Sections, and Details Mechanical-Process D-0101 UV System Demolition Plan and Section D-0102 UV System Plan D-4101 UV System Sections D-9501 Process Details Electrical E-0001 Electrical Symbols, Notes and Abbreviations E-0100 Electrical Site Plan Demolition E-0101 Electrical Site Plan E-9501 Electrical Details E-9502 Electrical Details E-9601 Single Line Diagram E-9603 Panel and Conduit Schedules Instrumentation & Controls I-0001 Instrumentation and Controls Notes and Abbreviations I-0002 Instrumentation and Controls Symbols I-0101 UV System Process and Instrumentation Diagram I-9501 Panel Details I-9504 Instrumentation and Control Standard Details

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31 Board Meeting Date: 5/25/2016 Category: Consent Agenda Agenda Item: 7G Department: Engineering Services Attachments: Consulting Agreement Title: RFQU : APPROVAL OF A CONSULTING AGREEMENT IN THE AMOUNT OF $603, WITH CAROLLO ENGINEERING FOR DESIGN, PERMITTING, AND CONSTRUCTION ADMINISTRATION SERVICES FOR THE SOUTH BERMUDA AND SANDHILL BIOSOLIDS DEWATERING FACILITIES AND MOBILE DEWATERING UNIT Summary: On April 13, 2016 the Board of Supervisors approved Carollo Engineers, Inc. as the selected consulting firm to provide design, permitting, construction administration and other miscellaneous services to improve or add biosolids dewatering facilities at various TWA Water Reclamation Facilities (WRFs). Staff has subsequently negotiated a contract and scope of services proposal with Carollo in the amount of $603, for work at two locations, South Bermuda WRF and Sandhill WRF. A mobile dewatering unit will also be designed so that smaller facilities, Parkway WRF, Harmony WRF, Walnut WRF and Lake Marion WRF, can utilize the mobile unit on a rotational basis. The project is the first phase of a long-term plan to develop a fiscally responsible TWA biosolids solution that includes reducing contract hauling costs by upgrading or adding dewatering facilities at key WRF locations. Dewatering substantially reduces the volume of material hauled. The addition of dewatering facilities at Cypress West WRF and Camelot WRF are budgeted for future fiscal years. This project will initiate the design and construction of the retrofit of the existing dewatering facility at the South Bermuda Water Reclamation Facility, as the existing dewatering equipment is approximately 28 years old and has exceeded its useful life. The proposed work at South Bermuda WRF will include replacement of the belt filter presses with centrifuges, replacement of the existing sludge feed pumps, polymer storage and feed system, dewatered biosolids conveyance system, and upgrades to the electrical, and instrumentation and control systems. A new dewatering facility will also be designed for the Sandhill WRF, as currently biosolids from Sandhill are hauled to South Bermuda for dewatering. By adding a dewatering facility at the Sandhill WRF, trucking costs will be substantially reduced and will free capacity at the South Bermuda WRF to accommodate future growth in the service area. The proposed work at the Sandhill WRF will include the installation of a pre-engineered metal building with a centrifuge dewatering room and electrical room. The dewatering room will house the dewatering equipment, sludge feed pumps,

32 Board Meeting Date: 5/25/2016 Category: Consent Agenda Agenda Item: 7G polymer storage and feed system, and a dewatered biosolids conveyance system. Electrical, and Instrumentation and Control systems, and other appurtenance as necessary for a functional facility will also be designed for the project. Carollo will also develop design documents for the acquisition of a mobile dewatering unit. In addition to providing service at the smaller water reclamation facilities, the mobile unit will provide reliability for stationary dewatering units that may be temporarily out of service for maintenance or repair purposes. Total Costs: $603, This design project will be funded by TWA s 2016 Bond Series, replacing budgeted capital project funding. Recommended Action: Staff recommends approval of the Consulting Agreement with Carollo Engineers, Inc., for the design, permitting, construction administration and other miscellaneous consulting services for the South Bermuda WRF and Sandhill WRF Biosolids Dewatering Facilities and the Mobile Dewatering unit. Initials: dab

33 Board Meeting Date: 5/25/2016 Category: Consent Agenda Agenda Item: 7H Department: Procurement Services Attachments: Amendment #4 to Agreement with Intuition Systems, LLC d/b/a Bill2Pay, LLC for Bill Presentment Services Title: APPROVAL OF AMENDMENT #4 TO THE AGREEMENT BETWEEN TOHO WATER AUTHORITY AND INTUITION SYSTEMS, LLC d/b/a BILL2PAY, LLC. Summary: On April 11, 2012, the Authority awarded RFP , Bill Printing, Mailing, Electronic Bill Presentment and Payment, and Lockbox Services, to Intuition, LLC d/b/a Bill2Pay, LLC, a division of Intuition Systems, Inc. Bill2Pay provides paper and electronic payment processing and bill management services. The contract was awarded to support the Board s desire to bring customer service inhouse and outsource selected processes. Staff worked with EMA to competitively bid, evaluate vendors, and negotiate a contract with the top ranked vendor, Bill2Pay to provide the outsourced services associated with the customer service system ( CIS ). Bill2Pay processes more than 30 million payments annually for more than 60 lockbox and electronic payment clients at two processing facilities in Clearwater and Jacksonville, Florida. Bill2Pay subcontracts the bill printing and mailing services to TC Delivers. TC Delivers is a local mailing solutions vendor that also provides bill printing and mailing services to Kissimmee Utility Authority ( KUA ). Amendment #4 provides for the extension of the existing contract through October None of the unit pricing has increased. Three unit prices have decreased. The electronic check fee has decreased from $1.00 to $0.50. The insufficient funds returned check fee decreased from $5.00 to $2.50. The chargeback fee of $20.00 will no longer be charged for inquiries made by persons questioning TWA charges on their statements. The decrease in the electronic check fee along with discounted pricing based on the anticipated increased volume of payment transactions are estimated to save TWA at least $200,000 during the renewal period. Funds for the contract extension are included in the 2016 Budget. The service costs are projected to be approximately $500,000. Total Costs: Approximately $500,000

34 Board Meeting Date: 5/25/2016 Category: Consent Agenda Agenda Item: 7H Recommended Action: Staff recommends approval of Amendment #4 to the Agreement with Intuition Systems, LLC for RFP , Bill Printing, Mailing, Electronic Bill Presentment and Payment, and Lockbox Services from Bill2Pay. Initials: fh

35 AMENDMENT # 4 TO THE AGREEMENT BETWEEN TOHO WATER AUTHORITY AND INTUITION, LLC d/b/a BILL2PAY, LLC THIS AMENDMENT is made and entered between TOHO WATER AUTHORITY, 951 Martin Luther King Boulevard, Kissimmee, Florida (hereinafter referred to as the AUTHORITY ) and INTUITION, LLC d/b/a BILL2PAY, LLC., 9428 Baymeadows Road, Suite 600, Jacksonville, Florida (hereinafter referred to as the CONTRACTOR ). W I T N E S S E T H: WHEREAS, the AUTHORITY desires to maintain and the CONTRACTOR desires to continue to provide bill presentment services as further described in the Agreement RFP , approved by the Board of Supervisors April 11, 2012, between the AUTHORITY and the CONTRACTOR, and WHEREAS, the purpose of this Amendment is to extend the term and revise the fee schedule. NOW, THEREFORE, in consideration of the mutual covenants, terms, and provisions contained herein, the parties agree as follows: 1. Section 3. Term is hereby amended to add the following: SECTION 3. TERM OF AGREEMENT Pursuant to Section 3, Term of Agreement, the term of the Agreement with CONTRACTOR is hereby extended for an additional 15 months ending on July 10, Exhibit C, titled Pricing and other Payment Information is hereby amended as follows: [THIS SPACE IS INTENTIONALLY LEFT BLANK.]

36 Exhibit C Pricing and other Payment Information I. Lockbox Pricing 2

37 II. Electronic Pricing Payment Category: All pricing for electronic payments is subject to increase under section 3 of the Agreement. Utility Payments Channel: POS Online IVR PayNearMe (Cash) Pricing: Please check one or the other: Convenience Fee Pricing * / Transaction Based Pricing ** Please check all payment methods that will be accepted: Visa MasterCard Discover American Express (A Merchant Agreement is required ) ACH (E-Check) - Monthly Minimum: Escrow Agreement Yes or No Credit Card Price: 1.50 Per $50 of payment. E-Check Price: $0.50 (absorbed); invoiced monthly Cash Price: $1.25 Electronic Bill Presentment 3

38 Implementation Options Add on Features Card Swipers: (Quantity) x $85.00 = $ (Card Swipers will be maintained by Bill2Pay) $30 annual maintenance fee per swiper purchased IVR $8,000 one time implementation fee, waived if mutually agreed call flow of IVR is used API: Will use Bill2Pay API, fee waived. File integration File integration until new system integrated, fee waived. Other Implementation Fee Custom programming Charges are $ per hour. Chargeback Fee: $20.00 per Chargeback NSF Fee: $2.50 per Returned E-Check (ACH) * All Merchant Applications costs and fees are paid by Company for credit/debit card processing ** All Merchant Application costs and fees are paid by Client for credit/debit card processing 4

39 III. Printing Pricing Assumptions: Pricing is for services provided by TC Delivers in Exhibit B. Postage costs will be passed through directly Billing is monthly for each account 90% of bills will be on paper, 10% will be electronic Front of bill is blue, green and black on white stock with a standard black reverse (that could be pre-printed, if desirable) 10% of bills will be more than one page, virtually none will be more than two pages Bills will have at least one insert each month; bills will have two inserts one month out of three; more than two inserts will be rare All inserts will be 8 ½ x 11, pre-printed Outgoing envelope will be a two-window #10; it will enclose a #9 return pre-addressed envelope. Up to a 20 bills a month will be many pages (consolidated bills) and will need to go in 9 x 12 envelopes enclosing a #9 return pre-addressed envelope and inserts Costs Toho IV (27,000 accounts) Toho I-IV (85,000 accounts) 1 Single page bill + inserts $.0715 each $.0705 each 2 2-page bill + inserts $.0755 each $.0735 each 3 9 x 12 multi-page $1.15 each $1.135 each 4 Imaging fee per page $.035 $ Setup Fee $1,500 $ Postal Account Maintenance Professional Services $75 $75 [THIS SPACE IS INTENTIONALLY LEFT BLANK.] 5

40 3. These changes shall be effective upon this Amendment being executed by both parties. 4. The terms and conditions of the original Agreement and any subsequent Amendment(s) shall remain in full force and effect. To the extent of any conflict between this Amendment and the original Agreement or any prior Amendment(s) thereto, the terms and conditions of this Amendment shall prevail. IN WITNESS WHEREOF, the parties hereto, by their duly authorized representatives, have executed this Amendment effective the day of, INUITION, LLC d/b/a BILL2PAY, LLC By: Print Name: Iris Kraft Title:Co-President Attest: Print Name: Kathy Wilson Address: 9428 Baymeadows Road, Ste. 600 Jacksonville, FL TOHO WATER AUTHORITY By: Print Name: Bruce R.VanMeter Title: Board of Supervisors Attest: Print Name: Nilsa C. Diaz Address: 951 Martin Luther King Blvd Kissimmee, Florida STATE OF COUNTY OF The foregoing instrument was executed before me this day of, 2016, by as of Intuition, LLC d/b/a Bill2Pay, LLC, who is personally swore or affirmed that he is authorized to execute this document and thereby bind the company, and who is personally know to me OR has produced identification. Notary Public, State of 6

41 Board Meeting Date: 05/25/2016 Category: Consent Agenda Agenda Item: 7-I Department: Procurement Services Attachments: Agreement between TWA and SGS Contracting Services, Inc. Title: APPROVAL TO SUPPLY AND INSTALL HANDRAILS FOR AERATION BASINS AT SANDHILL WRF Summary: There are two aeration basins at the Sandhill WRF. Both are 156 feet long, 52 feet wide, and 23 feet deep. The existing fiberglass hand railings that boarder the aeration basins have deteriorated overtime and become unsafe for personnel and visitors (school tours and public relations events). Due to sunlight exposure, the railings have become very brittle especially in areas where the railing is used to support instrumentation probes. The railings have also become a nuisance, because the fiberglass material gets onto one s skin causing irritation. TWA is requesting to replace the current fiberglass railings with longer lasting aluminum railings which will be a more stable and secure option. TWA issued an Invitation for Bid (IFB ) to remove the existing handrails and to supply and install new anodized aluminum handrails at the two Sandhill WRF aeration basins. Two firms responded to the bid. The table below summarizes the results of the submittals. BID SUMMARY BIDDERS Bid Total 1 SGS Contracting Services, Inc $170, Grove Construction Corporation $218, SGS Contracting Services, Inc. provided the lowest responsive and responsible bid. The Sandhill capital budget has $125,000 earmarked for this endeavor. An additional $45,500 will be transferred from unencumbered project funds in the Sandhill capital budget to cover the full cost of the project, $170,500. Total Cost: $170,500 Recommended Action: Staff recommends approval to award supply and installation of aluminum handrails to SGS Contracting Services, Inc.

42 Board Meeting Date: 05/25/2016 Category: Consent Agenda Agenda Item: 7-I Initials: fh/mz

43 Board Meeting Date: 5/25/2016 Category: Consent Agenda Agenda Item: 7J Department: Public Information Office Attachments: Sponsorship Request Form YMCA Title: APPROVAL OF SPONSORSHIP OF A 2016 AQUATICS INSTRUCTION PROGRAM FOR LOCAL YMCA PROGRAMS Summary: The Osceola County YMCA Family Centers obtain sponsorship monies each year from local entities to ensure that any child who wants to belong to the YMCA can. One of the major educational initiatives at the Osceola County YMCA is the Aquatics Instruction Program. The sponsorship request is for $12,500, the same level as requested and approved in The sponsorship from the Downtown Kissimmee YMCA assisted in supporting subsidized swim lessons and the Elementary School Swim Program. The YMCA has served the community for over 30 years with programs designed to serve an extremely diverse population with more than 16% of school age children living below the poverty level. Water safety programs for children of Kissimmee and Osceola County who desire to learn how to swim but whose families cannot afford to participate. As a sponsor, TWA will have a banner displayed in the pool area throughout the year. Total Costs: Cost of the sponsorship would be $12, Recommended Action: Staff recommends approval of the sponsorship request in the amount of $12,500. Initials: MRG

44

45

46 FY 2015/2016 Sponsorship Request Organization Event Approved Remaining Notes $ 93, Approved October 2015 through current Rotary Club of Kissimmee Bay Casion Night $ completed FSAWWA Model Water Tower Competition $ completed Soil & Water Conservation District Envirothon $ completed IFAS/Extension Services Farm City Days $ completed Osceola/Kissimmee Chamber Viva Osceola $ 1, completed Boys & Girls Club of Central Florida Annual Sponsor $ 4, completed Osceola County Historical Socierty Osceola County Historical Society Pioneer Day $ 2, Completed Big Band Charity Event Solivita St Lima Food Pantry $ 3, Completed Help Now Annual Sponsor $ 5, Completed Annual Museum Donor $ 5, Completed Patron Purchase Program $ 1, Completed Osceola Arts Osceola Arts Fall Arts Festival $ 2, Completed Heavenly Hooves Annual Fundraiser $ 1, completed GAL Golf Tournament $ completed Christmas for the Kids Osceola $ 2, completed Clarita's House Annual Fashion Show $ completed Osceola Chamber Golf Classic $ 1, completed Osceola County Fair - K.V.L.S & Osceola County Fair Miss Osceola Pagent Supporter $ 2, completed Silver Spurs Rodeo Chute Sponsor $ 3, completed COK MLK Parade Dream Keeper $ 1, completed Grace Landing Paddle Challenge $ 5, completed American Cancer Society Kissimmee Relay for Life $ 1, completed Education Foundation Annual Silver Sponor $ 6, completed OCOA - March for Meals 5k Meals on Wheels $ 5, completed

47 Boy Scouts of America $ 4, Approved Osceola Council On Aging Swing for All Generations $ 1, Approved Community Hope Center Strike for a Cause $ 1, Approved Special Olympics Champions Breakfast $ 1, Approved Bahia Shriners Shriners Circus $ 2, Approved Osceola Chamber Grand Opening 5K $ 2, Approved Current $ 67, $ 26, Anticipated & New Request Feb Rotary Club Kissimmee Harmony Dark Sky Stop Hunger-Feed Osceola $ 1, Festival Did not receive request yet Cancelled this year 2016 March Education Foundation Education in the Park Poinciana Area Council PAC business expo $ Cancelled this year 2016 Event moved to May 2016 Apr May Osceola Chamber/Poinciana Area Council Student Scholarship lunch $ June Community Vision Leadership Graduation $ Osceola YMCA Swim Lessons $ 12, Osceola Arts Celebrity Roast $ 1, July through Sept 2015

48 Community Vision Discover Osceola $ 1, Osceola Council on Aging Benevon Breakfast $ 3, American Heart Assoc. Osceola Heart Walk $ 1, FSAWWA Wine for Us Water for People $ 1, City of Kissimmee Lake Appreciation Day $ Osceola Woman Head to Toe Show $ 1, Caribbean & FL Assoc. Scholarships and Community Awards $ 1, Kiwanis Feed the Need Golf Tournament $ 1, Community Vision Anniversary Fundraiser Sponsorship $ Kissimmee Rotary Miss Purty $ Kissimmee Main Street Program Annual Sponsor $ 2, Osceola Cattlemen's Association Annual Golf Tournament $ $ 97, $ (4,375.00)

49 Board Meeting Date: 5/25/2016 Category: Consent Agenda Agenda Item: 7K Department: Business Services Attachments: Corporate Resolution Title: APPROVAL OF RESOLUTION FOR CUSTODY AND SAFEKEEPING SERVICES Summary: On April 13, 2016 the Authority closed on its 2016 Utility System Revenue and Refunding Bonds, Series The closing included receipt of $50M in proceeds to fund certain capital projects. Staff is requesting to work with the Investment Advisor, PFM, to invest these proceeds in accordance with the Authority s Investment Policy. This will require opening a separate account with TD Bank for additional custody and safekeeping services in order to segregate Series 2016 bond proceed investments from the operating fund and system development (impact fee) fund investments. As Custodian, TD Bank safeguards cash and securities, effectuates investment instructions, and collects and disburses funds pursuant to a governing custodian agreement including: o Ensuring compliance with provisions outlined within the governing custodian agreement. o Effectuate directed investments in permitted securities including accurate purchase or receipt, custody, pricing and redemption. o Collection of investment income when due and principal upon maturity or sale. o Participation in our cash management investment program which provides a daily investment of all cash balances, the highest standards of quality and safety of principal, and an exceptionally competitive rate of return. o Same day liquidity and operating efficiency. Daily purchase and disbursement deadline time of 11:30 a.m.

50 Board Meeting Date: 5/25/2016 Category: Consent Agenda Agenda Item: 7K o Offers scheduled and fixed or same-day disbursement of funds by either check, wire transfer or direct credit to a designated TD Bank checking account. o Optional check writing service available at no additional charge. o Offers complete recordkeeping and reporting thus eliminating the time consuming task of purchasing and redeeming separate investments such as certificates of deposit. o Furnishing the Client and their Auditors certified confirmations upon request. o Offer internet access to trust account statement information. o Timely and accurate monthly account transaction and asset summary statements forwarded on or before third business day of each month to client and designated affiliates. Total Costs: $5,000 Recommended Action: Staff recommends approval to enter into an agreement with TD Bank, NA for Custody and Safekeeping Services for the Series 2016 Project Fund Proceeds Initials: RTH

51 CORPORATE RESOLUTION BETWEEN TOHOPEKALIGA WATER AUTHORITY AND TD BANK, NATIONAL ASSOCIATION The undersigned, the duly elected and qualified Board of Supervisors Chairperson of Tohopekaliga Water Authority, an independent special district established and created pursuant to Chapter 189, Florida Statutes, by special act of the Florida Legislature, 951 Martin Luther King Boulevard, Kissimmee, Florida (hereinafter referred to as the Authority ), hereby certifies that the following Resolutions were duly adopted by the Board of Supervisors of said Authority, said Resolutions having been adopted on the 25th day of May, 2016, and that said Resolutions have not been modified or rescinded and are still in full force and effect as of the date hereof. RESOLVED, that the Board of Supervisors of Tohopekaliga Water Authority hereby appoints TD Bank, National Association, 2 Portland Square, Portland, Maine 04112, (hereinafter referred to as the Bank ) as Custodian of certain financial assets of the Authority; and FURTHER RESOLVED, that the persons designated below are hereby authorized and empowered to take such actions and to execute and deliver such documents as may be necessary to discharge the Authority s obligations with respect to the appointment of the Bank as Custodian and with respect to issuing instructions to enable the Bank to discharge its obligations as Custodian of the Authority s assets: Printed Name Title Signature Rodney Henderson Business Services Director Alexandra Green Comptroller Ricardo Figueroa Finance Manager [SIGNATURE PAGE FOLLOWS]

52 IN WITNESS WHEREOF, the undersigned has executed this Certificate on the 25 th day of May, STATE OF COUNTY OF Bruce R. Van Meter Board of Supervisors Chairperson The foregoing instrument was executed before me this 25th day of May, 2016, by as of Tohopekaliga Water Authority, who personally swore or affirmed that he/she is authorized to execute this Agreement and thereby bind the Corporation, and who is personally known to me OR has produced as identification. (Stamp) Nilsa C. Diaz Notary Public

53 Board Meeting Date: 5/25/2016 Category: Staff Reports Agenda Item: 8A Department: Engineering Services Attachments: Engineering Services and Treatment Operations Power Point Presentation Title: ENGINEERING SERVICES AND TREATMENT OPERATIONS KEY PERFORMANCE INDICATORS (KPI) REPORTS FOR THE SECOND FISCAL QUARTER 2016 Summary: The Directors of Engineering Services and Treatment Operations will present the 2 nd Fiscal Quarter of 2016 Key Performance Indicator results for their respective divisions. Total Costs: Recommended Action: Initials: RFP

54 Engineering Services Key Performance Indicators (KPIs) Report Fiscal 2 nd Quarter

55 Engineering Services KPIs o Infrastructure Reliability (Engineering and Field Services) Potable Water and Reuse less than 100 breaks per 100 miles of pipe annually (8.33 breaks/month/100 miles) Mains and services Wastewater less than 30 breaks and leaks per 100 miles of pipe annually (2.5 breaks/month/100 miles) Mains and laterals Less than 11 sanitary sewer overflows per 100 miles of pipe annually (0.92 sanitary sewer overflows/month/100 miles) o Regulatory Compliance Reporting Sanitary sewer overflows notify FDEP within 24 hours and provide written notification within 72 hours for spills greater than 10,000 gallons

56 Engineering Services KPIs o Organizational Responsiveness Plan Review- 10 days or less for initial and resubmittals Permit Processing- 5 days or less from submittal and fee payment Permit Clearances- 2 days or less Shop Drawing Reviews- 10 days or less for wastewater lift stations; 5 days or less for pipes, valves, manholes, etc. Hydraulic Reviews- 10 days or less Record Drawing Construction Inspector Field Review- 5 days or less for each submittal *Note: Record Drawing approval process revised in May includes 2 steps: Inspection Field Review by TWA construction inspectors- 5 days for each review IT GIS review by GIS staff 10 days for each review

57 Performance Summary KPI KPI Goal Performance Infrastructure Reliability Water Main Breaks 8.33 breaks/month/100 miles 7.18 Reuse Main Breaks 8.33 breaks/month/100 miles 1.24 Wastewater Main Breaks 2.5 breaks/month/100 miles 4.03 Sanitary Sewer Overflows 0.92 overflows/month/100 miles 0.39 Regulatory Compliance Spill notification within 24 hours; written within 72 if greater than 10,000 gallons Met

58 Performance Summary Continued Organizational Responsiveness Development Plan Review (107) FDEP Permit Processing (29) KPI Goal Performance 10 days or less 3 review deadlines missed 5 days or less from submittal and System Development Charges Payment Met FDEP Permit Clearance (41) 2 days or less Met Shop Drawing Reviews (25): Wastewater Lift Stations 10 days or less Met Pipe, Valve, Manhole, etc. Materials 5 days or less Met Hydraulic Reviews 10 days or less Met Record Drawing Inspector Reviews (47) 5 days or less 2 review deadlines missed

59 KPI: Fewer than 100 Potable Water breaks per year per 100 miles of pipe Graph below is monthly data so the target shown in graph is 1/12 of the annual target (8.33 breaks per month) Description: Mirroring a quality measure included in AWWA s QualServe Benchmarking Program, this metric normalizes the # of water distribution system breaks by the miles of distribution pipe. Specifically, this indicator accumulates the # of water system breaks in a year, divides this by the number of miles of distribution pipe and divides this result by 100. Using 1304 total miles of water distribution piping. This report includes leaks and breaks from pipe or any equipment connected in the distribution system (valves, hydrants, meters, etc.) # of water leaks and breaks per 100 miles of pipe # of breaks/lea # of ks per 100 work # of breaks/lea # of ks per 100 work miles orders miles orders Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Breaks caused by contractors # of work MM-YYYY orders Apr-15 9 May-15 3 Jun-15 8 Jul Aug-15 9 Sep-15 8 Oct-15 4 Nov-15 7 Dec-15 6 Jan-16 7 Feb-16 1 Mar-16 2 Leaks and Breaks per 100 miles Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar # of breaks/leaks per 100 miles KPI Target

60 KPI: Fewer than 100 Reclaimed Water breaks per year per 100 miles of pipe Graph below is monthly data so the target shown in graph is 1/12 of the annual target (8.33 breaks per month) Description: Mirroring a quality measure included in AWWA s QualServe Benchmarking Program, this metric normalizes the # of reclaim distribution system breaks by the miles of distribution pipe. Specifically, this indicator accumulates the # of reclaim system breaks in a year, divides this by the number of miles of distribution pipe and divides this result by 100. Using total miles of reclaim distribution piping. This report includes leaks and breaks from pipe or any equipment connected in the distribution system (valves, hydrants, meters, etc.) # of reclaim breaks & leaks per 100 miles # of reclaim breaks Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar

61 KPI: Fewer than 30 SC failures per year per 100 miles of pipe Graph below is monthly data so the target shown in graph is 1/12 of the annual target (2.5 breaks per month) Description: Mirroring a quality measure included in AWWA s QualServe Benchmarking Program, this metric normalizes the # of SC failures by the miles of SC pipe. Specifically, this indicator accumulates the # of SC failures in a year, divides this by the number of miles of force mains and gravity mains and divides this result by 100. Using total miles of Gravity and Force Main. Data below includes work orders that addressed blockages and sewer pipe line breaks and leaks # of SC failures per 100 miles # of SC failures # of SC failures per 100 miles # of SC failures Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar # of SC failures per 100 miles # of SC failures per 100 miles of pipe Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar # of SC failures per 100 miles KPI Target

62 KPI: Fewer than 30 SC failures per year per 100 miles of pipe Sewer Collection Failures by Type April 2015 to March 2016 Sewer Collection Failures by Failure Location April 2015 to March 2016 SSO 33, 7% Depressn 15, 3% Damaged 26, 5% Force Main 8, 1.6% Cleanout 56, 11.5% Lift Station 2, 0.4% Other 2, 0.4% Manhole 26, 5.3% Blockage 435, 85% Lateral 298, 61.1%

63 KPI: Fewer than 11 SSOs per year per 100 miles of pipe Graph below is monthly data so the target shown in graph is 1/12 of the annual target (.92 SSOs per month) Description: Mirroring a quality measure included in AWWA s QualServe Benchmarking Program, this metric normalizes the # of SSOs by the miles of SC pipe. Specifically, this indicator accumulates the # of SSOs in a year, divides this by the number of miles of force mains and gravity mains and divides this result by 100. Using total miles of Gravity and Force Main # of SSOs # of per 100 SSOs miles # of SSOs per 100 miles # of SSOs Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar # of SSOs per 100 miles # of SSOs per 100 miles of pipe Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar # of SSOs per 100 miles KPI Target

64 Organizational Responsiveness Performance Plan Review- 10 days or less for initial and resubmittals Performance- 3 deadlines missed by 1-3 days in 2nd quarter (out of 107) Submittals April May June July Aug. Sept. Oct. Nov. Dec. Jan. Feb. Mar FDEP Permit Processing- 5 days or less from submittal and fee payment Performance- 100% compliance Permits Received April May June July Aug. Sept. Oct. Nov. Dec. Jan. Feb. Mar

65 Organizational Responsiveness Performance (continued) FDEP Permit Clearance- 2 days or less from receipt Performance- 100% compliance Clearances Received April May June July Aug. Sept. Oct. Nov. Dec. Jan. Feb. Mar Shop Drawings- 10 days or less for hydraulic reviews; 5 days or less for pipes, valves, manholes, etc. Performance- 100% compliance Shop Drawings Received April May June July Aug. Sept. Oct. Nov. Dec. Jan. Feb. Mar

66 Organizational Responsiveness Performance (continued) Record Drawings- Inspector Review 5 days or less Performance- 2 missed in 2nd quarter (out of 47) Record Drawings Received April May June July Aug. Sept. Oct. Nov. Dec. Jan. Feb. Mar. N/A

67 Treatment Operations Key Performance Indicators (KPIs) Report Fiscal 2 nd Quarter

68 Treatment Operations KPIs owater Potable Water - >or = 40psi 100% owastewater Response time for noise & odor complaints 24 hours Response time for lift station alarms 2 hours

69 Treatment Operations KPIs oregulatory Compliance Reporting Water Systems flow not to exceed permitted capacity 100% WRF flow not to exceed permitted capacity 100% Water quality to meet State & Federal Standards 100% Wastewater quality to meet State & Federal Standards 100%

70 Performance Summary KPI KPI Goal Performance Infrastructure Reliability Pressure >= 40 psi 100% 14 events Organizational Responsiveness Response to noise & odor 24 hours 2.99 hours (avg) complaints Response to lift station 2 hours 1.07 hours (avg) alarms Sanitary Sewer Overflows 0.92 overflows/month/100 miles 0.39 Regulatory Compliance Spill notification within 24 hours; written within 72 if greater than 10,000 gallons Met

71 Performance Summary Continued Regulatory Compliance KPI Goal Performance Water systems not to 100% Met exceed permitted capacity WRF flow not to exceed 100% Met permitted capacity Water quality to meet State & Federal Standards 100% 98% Wastewater discharge to meet State & Federal Standards 100% 98% Sandhill -11 Lake Marion 5 Parkway 1 Camelot 1

72 KPI: Provide minimum pressure (at point of service) of 40 psi, 100% of the time, during average demand Potable Water 2FQ2016 All Low Distribution Pressure Events (excluding pressure transmitter issues) Plant issues, 14, 44% Undetermined Hydraulic Demand, 18, 56% 6

73 KPI: Average time to respond to Water Reclamation Facilities and Lift Stations noise and/or odor complaints to be less than 24 hours Average Hrs # of work orders Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar

74 KPI: Average time to respond to lift station alarms to be less than 2 hours Average Hrs # of work orders Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar

75 KPI: Water Quality to meet Federal and State Standards 100% of the time # Passed Criteria % Complian t % of Total System Weighted % Compliant Water Systems # Criteria # Violations Eastern WS % 60.19% 54.17% Poinciana WS % 19.51% 19.51% Western WS % 18.72% 18.72% Harmony WTP % 0.75% 0.75% Buenaventura Lakes WTP % 0.53% 0.53% Intercession City WTP % 0.13% 0.12% Bay Lake Estates WTP % 0.10% 0.10% Springlake Village WTP % 0.06% 0.06% Hidden Glenn WTP % 0.01% 0.01% Overall % 100.0% 94.0% Note: Annual Water Quality Reports are published in June. At that point, we will utilize the 2015 data to report on this performance measure. 9

76 KPI: Flow will not exceed permitted capacity WRFs and WWTPs. Comply with permit requirements 100% of the time. WRF Plant CAMELOT CYPRESS WEST HARMONY LAKE MARION PARKWAY SANDHILL SOUTH BERMUDA WALNUT Peak Month-Yr Dec-15 Mar-16 Mar-16 Aug-15 Aug-15 Mar-16 Aug-15 Mar-16 Expansion scheduled: 2016/2017 Currently under expansion Expansion scheduled: 2018 Rerating 12 month Avg Flow WRF Plant % Of Permit CAMELOT 78.27% CYPRESS WEST 94.90% HARMONY 76.90% LAKE MARION 76.69% PARKWAY 64.40% SANDHILL 71.00% SOUTH BERMUDA 85.88% WALNUT 92.80% 10

77 KPI: Discharge quality to meet State & Federal Standards 100% of the time Plants # of Exceptions WRF # of Criteria January February March CAMELOT CYPRESS WEST HARMONY LAKE MARION PARKWAY SANDHILL SOUTH BERMUDA WALNUT Grand Total The UV system has been taken offline due to mechanical problems. The equipment that needs to be replaced is obsolete, therefore the system will be rebuilt. The budget request has been submitted and approved. Until then, the plant is utilizing the backup sodium hypochlorite system for disinfection. 11

78 KPI: Discharge quality to meet State & Federal Standards 100% of the time Water Reclamation Facilities with repeat exceptions on Discharge Monitoring Reports Jan-2016 to Mar Plants # of months not compliant Chlorine, Total Residual (for disinfection), mg/l ph, s.u. Solids, Total Sus Solids, mg/l UV Light Dosage, uws/sqcm UV Light Trans., % Turbidity, NTU Nitrogen, Nitrate, Total, mg/l Coliform, Fecal, Max allowed, lb/100ml Flow (to RIBs) SANDHILL % 0.00% 2.94% 64.71% 5.88% 17.65% 0.00% 5.88%2.94% SOUTH BERMUDA 1 100% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%0.00% PARKWAY % 0.00% 100% 0.00% 0.00% 0.00% 0.00% 0.00%0.00% HARMONY % 0.00% 0.00% 0.00% 0.00% 0.00% 100% 0.00%0.00% LAKE MARION 6 50% 25% 25% 0.00% 0.00% 0.00% 0.00% 0.00%0.00% CAMELOT 4 25% 0.00% 75% 0.00% 0.00% 0.00% 0.00% 0.00%0.00% 12

79 Tohopekaliga Water Authority Osceola County, Florida Monthly Financial Report Fiscal Year 2016 For the month ending April 30, 2016 (Un-audited)

80 Tohopekaliga Water Authority Osceola County, Florida Table of Contents Title Page Operating Results....3 Staffing Summary....4 Customer Statistics....5

81 Tohopekaliga Water Authority Osceola County, Florida Operating Results - Combined Systems (in Thousands) YTD - For the month ending April 30, 2016 Line Description YTD Budget FY 16 YTD FY 15 YTD Variance Budget % Expensed 1 Operating Revenues: 2 Rate Revenues 3 Water Sales 15,745 15,893 14,104 1,789 28, % 4 Wastewater Sales 32,107 32,729 28,610 4,118 57, % 5 Reclaimed Water Sales 3,862 4,006 3, , % 6 Total Operating Revenues 51,714 52,627 46,148 6,480 92, % 7 Other Operating Revenues: 8 Tap Fees 985 1, , % 9 Other Operating Revenues 1,736 2,175 1, , % 10 Rental Income % 11 Total Other Operating Revenues 3,080 3,711 2, , % 12 Non-Operating Revenues: 13 Grants & Reimbursements (87) 0 N/A 14 Interest Earnings % 15 Gross Revenues 55,013 56,570 49,351 7,219 98, % 16 Operating Expenses: 17 Personnel Costs 12,798 12,750 11, , % 18 Professional Services 3,623 4,673 2,820 1,853 6, % 19 Training % 20 Utilities 3,566 3,362 3,485 (123) 6, % 21 Auto Maintenance % 22 Other Maintenance 2,736 2,407 2, , % 23 Gas & Oil (126) % 24 Other Supplies 1,976 2,369 2, , % 25 Chemicals , % 26 Other Operating Costs 2,514 2,175 2, , % 27 Contract Operations ,121 (283) 1, % 28 PILOT Fee (payments in lieu of tax) 4,818 4,695 4, , % 29 Total Operating Expenses 34,838 35,032 31,215 3,817 59, % 30 Net Revenues 20,175 21,538 18,136 3,402 38, % 31 Total System Development Revenues 10,541 10,072 9, , % 32 Total System Development Expenditures 19,832 9,157 1,771 7,386 33, % Expenses % of Revenue (W/O PILOT) 53.63% 54.97% Expenses % of Revenue 61.93% 63.25% Gross Margin 46.37% 45.03% After PILOT 38.07% 36.75% (un-audited) 3

82 Tohopekaliga Water Authority Osceola County, Florida Staffing Summary - FTE Fiscal Year Ending September 30 Line Description Filled Vacant Comments 1 Field Services 2 Administrative Support Foreman/Leads Senior Technicians Senior Tech 5 Utility Technicians/Workers Utility Techs/Workers 6 Total Field Services Treatment Operations 8 Laboratory SCADA Support Support Services Maintenance Electrician, Utility Worker 12 Treatment Plant Operators (2) 13 Total Treatment Operations Engineering and Construction 15 Administrative Support Asset Management Environmental Construction Inspection Inspector 19 Engineering Engineer, Engineer Tech 20 Total Engineering and Planning Administration 22 Administrative Support Information Services Water Conservation Senior Management Total Administration Information Technology 28 Information Technology Hardware & App Specialist 29 Total Information Technology Human Resources 31 Safety & Security Record's Administration Human Resources HR Generalist 34 Total Human Resources Office of the General Counsel 36 Board Attorney Staff Total Board Attorney's Office Business Services 39 Purchasing Finance and Accounting Total Business Services Customer Services 43 Billing & Collections Field Services Customer Service Admin Asst, AMI Mgr, CSR (PT) 46 Total Customer Services Total

83 Tohopekaliga Water Authority Osceola County, Florida Customer Statistics For the month ending April 30, 2016 April 30, 2015 Line Description Total - All Systems Total - All Systems Net 1 Water 2 Residential Services 3 Number of Customers 88,739 82,415 6,324 4 Billed Consumption (000s) 385, ,755 (11,973) 6 Average monthly use per customer 4,347 4,826 (479) 7 Commerical Services 8 Number of Customers 8,339 11,170 (2,831) 9 Billed Consumption (000s) 332, ,789 (24,247) 10 Average monthly use per customer 39,878 31,942 7, Irrigation Services 12 Number of Customers 16,517 16, Billed Consumption (000s) 94,178 99,149 (4,971) 14 Average monthly use per customer 5,702 6,106 (404) 15 Wastewater 16 Residential Services 17 Number of Customers 83,559 76,656 6, Billed Consumption (000s) 356, ,138 (7,950) 19 Average monthly use per customer 4,263 4,750 (488) 20 Commerical Services 21 Number of Customers 7,598 10,531 (2,933) 22 Billed Consumption (000s) 313, ,118 (12,540) 23 Average monthly use per customer 41,271 30,967 10, Reclaimed Service 25 General Service 26 Number of Customers 14,609 13,576 1, Billed Consumption (000s) 137, ,325 9, Average monthly use per customer 9,403 9,452 (50) 5

84 MONTHLY PRESENTATION - APRIL 2016 Monthly Financial Overview of Selected Financial Information For the month ending April 30, 2016 Period 07 Un-audited 1

85 MONTHLY PRESENTATION - APRIL 2016 Fiscal Year To Date (FYTD) Revenues 2

86 MONTHLY PRESENTATION - APRIL 2016 FYTD Revenue Summary (In thousands) Metered Sales $52,627 Tap Fees $1,154 Tap Fees 2% Rents 1% Interest Earnings 0% Other Revenues 4% Rents $382 Interest Earnings $232 Other Revenues $2,175 Metered Sales 93% Total Operating Revenue $56,570 3

87 MONTHLY PRESENTATION - APRIL 2016 FYTD Revenue Comparison 99, % of Budget 14.8% over FY15 Thousands 66,000 YTD Budget 55,013 33,000 YTD % 102.8% 0 Budget FY16 FY15 98,004 56,570 49,351 4

88 MONTHLY PRESENTATION - APRIL 2016 FYTD Metered Sales Comparison 93, % of Budget 14.0% over FY15 Thousands 62,000 YTD Budget 51,714 31,000 YTD % 101.8% 0 Budget FY16 FY15 92,348 52,627 46,148 5

89 MONTHLY PRESENTATION - APRIL 2016 Billed Water Usage Comparison (MG) 2,700 2,518 FY15 FY16 2,315 2,458 2,561 1, ST QTR 2ND QTR 3RD QTD 4TH QTR 8.8% 4.2% (4.1%) 4.8% increase in water usage through 7 months 6

90 MONTHLY PRESENTATION - APRIL 2016 FYTD Billed Water Comparison by Type Service Type FY16 FY15 % +/(-) Residential Water 2,611 2, % Irrigation 10% Commercial Water 2,720 2, % Irrigation % Residential Water 44% Total 5,942 5, % Commercial Water 46% Thru April - MGs 7

91 MONTHLY PRESENTATION - APRIL 2016 Residential Average Monthly Usage 6,000 FY16 FY15 4,539 4,347 4,000 4,207 4,244 4,209 4,174 3,952 2,000 0 OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP 2015 YTD Average - 4, YTD Average - 4,239 Reduction of 333 Gallons per account or 7.3% thru April 8

92 MONTHLY PRESENTATION - APRIL 2016 Commercial Average Monthly Usage 48,000 46,633 FY16 FY15 42,653 43,431 42,471 38,243 39,540 39,878 32,000 16,000 0 OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP 2015 YTD Average 27, YTD Average 41,836* *Excluding short-term rentals that have been re-categorized to the residential class 9

93 MONTHLY PRESENTATION - APRIL 2016 Irrigation Average Monthly Usage 7,800 FY16 FY15 6,196 5,778 5,702 5,200 4,882 5,023 4,511 5,146 2,600 0 OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP 2015 Average 5, Average 5,320 Change of 1 gallons per account and virtually no increase thru April 10

94 MONTHLY PRESENTATION - APRIL 2016 System Development Charge Trends (000s) $18,300 $18,071 $4,800 SDC Fees (000s) $4,751 $16,094 $4,047 $4,170 $12,966 $3,748 $12,200 $10,072 56% $3,200 $6,100 $7,353 $6, $1,600 $1,357 $1,573 $0 FY12 FY13 FY14 FY15 FY16 $0 1st Qtr 2nd Qtr 3rd QTD 4th Qtr 5.2% Increase over FY15 11

95 MONTHLY PRESENTATION - APRIL 2016 New Meter Ticket Trends End of Fiscal Year 4,200 1,230 New Meter Tickets 1,207 3,671 1,084 1,078 3,246 2,800 2,518 2,866 2,722 74% , FY12 FY13 FY14 FY15 FY st Qtr 2nd Qtr 3rd QTD 4th Qtr 12

96 MONTHLY PRESENTATION - APRIL 2016 Fiscal Year To Date (FYTD) Expenses 13

97 MONTHLY PRESENTATION - APRIL 2016 FYTD Expenses Comparison 60, % of Budget 12.2% over FY15 Thousands 40,000 YTD Budget 34,838 20,000 YTD % 100.6% 0 Budget FY16 FY15 59,841 35,032* 31,215 *Includes 1.17M in professional services that were bond issue related cost. Without these cost, expenses would be 97.1% of YTD 14

98 MONTHLY PRESENTATION - APRIL 2016 FYTD Expense Variances (In 000s) Expense Item FYTD Budget FY16 Actual FY15 Actual $ Change % Change Personnel 12,798 12,750 11, % Professional & Other Services* 3,623 4,673 2,820 1, % PILOT 14% Utilities 3,566 3,362 3,485 (123) (3.5%) Other Maintenance All Other Expenses 2,736 2,407 2, % 7,297 7,145 6, % All Other Expenses 20% Personnel 36% Total Expenses 30,020 30,337 27,128 3, % PILOT 4,818 4,695 4, % Other Maintenance 7% Professional Services 13% Utilities 10% *Includes Bond Issue related cost 15

99 MONTHLY PRESENTATION - APRIL 2016 FYTD Expense Variances (In 000s) Expense Item FYTD Budget FY16 Actual FY15 Actual $ Change % Change Personnel 12,798 12,750 11, % Professional & Other Services* 3,623 3,500 2,820 1, % PILOT 14% Utilities 3,566 3,362 3,485 (123) (3.5%) Other Maintenance All Other Expenses 2,736 2,407 2, % 7,297 7,145 6, % All Other Expenses 21% Personnel 38% Total Expenses 30,020 29,164 27,128 2, % PILOT 4,818 4,695 4, % Other Maintenance 7% Professional Services 10% Utilities 10% *Excluding Bond Issue related cost 16

100 MONTHLY PRESENTATION - APRIL 2016 FYTD Net Revenue Comparison 56.4% of Budget 39, % over FY15 Thousands 26,000 YTD Budget 20,175 13,000 YTD % 106.8% 0 Budget FY16 FY15 38,163 21,538 18,136 17

101 MONTHLY PRESENTATION - APRIL 2016 PROJECTED COMBINED NET REVENUES & DEBT SERVICE COVERAGE ($000 s) [UPDATE Build up $50M Reserve by 2020] 2016 Pro Forma Update Budget YTD Actual YTD Budget Difference Forecasted %age Rate Adjustment 7.5% 7.5% 7.5% Total Gross Revenues $98,004 $56,570 $55,013 $1,557 Total Operating Expenses 51,581 30,337 30,020 (317) Net Operating Revenues $46,423 $26,233 $24,993 $1,240 Debt Proceeds 50,000 50,000 50,000 Debt Service Requirement 15,477 9,028 9,028 Project Debt Service Coverage 3.00x 2.91x 2.77x 0.14x Net Revenues After Debt Service 30,946 17,205 15,965 1,240 Other Required Transfers (PILOT) 8,260 4,695 4,818 (123) Other Required Transfers (R&R) 14,562 8,495 8,495 Operating Budgeted Capital 1,2 25,896 15,106 15,106 Capital Reserve Impact $32,228 $38,909 $37,546 1,363 1 Budgeted at a 90% Expenditure Rate 2 Total budgeted capital less the required R&R transfer listed above, including Bond projects for FY

102 MONTHLY PRESENTATION - APRIL 2016 Other Statistics 19

103 Toho Accounts* MONTHLY PRESENTATION - APRIL 2016 Receivable Aging Breakdown (000) Days, $118, 7% 90+ Days, $21, 1% 0-60 Days, $1,596, 92% KUA Accounts Days, $99, 4% 90+ Days, $18, 1% 0-60 Days, $2,164, 95% *Less outstanding other fees from large contract users 20

104 MONTHLY PRESENTATION - APRIL 2016 Customer Accounts Billed Services Services Thru 04/30/16 Thru 04/30/15 Variance % Reclaim 7% Water 97,078 93,585 3, % Wastewater 91,157 87,187 3, % Water 44% Irrigation 16,517 16, % Wastewater 42% Reclaim 14,609 13,576 1, % Total 219, ,587 8, % Irrigation 7% 21

105 MONTHLY PRESENTATION - APRIL 2016 Staffing Summary In FTEs Division Budget Filled Open % Open Treatment Operations % Field Services % Information Technology 4% Business Services 5% Human Resources 3% Office of the General Counsel 1% Customer Service % Engineering Services % Administration % Business Services % Admin 5% Engineering Services 9% Treatment Operations 33% Information Technology % Human Resources % Office of the General Counsel % Customer Service 17% Field Services 29% Total % 22

106 MONTHLY PRESENTATION - APRIL 2016 Monthly Financial Update For the month ending April 30, 2016 Un-audited 23

107 Board Meeting Date: 5/25/2016 Category: Staff Reports Agenda Item: 11B Department: Engineering Services Attachments: Copy of Presentation Title: UPDATE ON DEVELOPMENT ACTIVITY WITHIN THE TOHOPEKALIGA WATER AUTHORITY SERVICE AREA Summary: Mr. Edwin Matos, project manager for the Authority s Engineering Division, will provide a presentation on the mid fiscal year development activity within the Authority s service area. Total Costs: N/A Recommended Action: There is no action required by the Board. Initials: EM

108

109 Overview This Presentation Provides: Comparisons of private development activity between the first half of FY 2015 and the first half of FY 2016 Comparisons of private development activity from FY 2006 to the first half of FY 2016 Update on the status of large private development and potential development projects within the Toho Water Authority service area Update on activities to ensure water, reuse and sewer services are provided for these large private development projects.

110 Comparative Activity Between First Half of 2015 and First Half 2016 Fiscal Year No. Projects Residential Projects Non- Residential Projects Meters Installed System Development Charges (SDC s) Collected FY 2015 (March) ,894 $8.19 million FY 2016 (March) ,291 $8.18 million

111 Project Activity FY 2006 to First Half of FY No. of Projects by Fiscal Year Mid fiscal year 2015 =

112 Meter Installations FY 2006 to First Half of FY 2016 Meter Installations per Fiscal Year Mid fiscal year 2015 meter installations = 1,

113 SDC Collections 2006 to First Half of FY 2016 SDC Collections by Fiscal Year Millions $40.00 $35.00 $30.00 $35.61 Mid fiscal year 2015 SDC s collected = $8.19 million $25.00 $20.00 $15.00 $10.00 $5.00 $20.81 $10.57 $6.26 $2.97 $3.96 $6.43 $8.01 $15.37 $15.45 $8.18 $

114 Active Large Development Projects Large development projects in various stages of design and construction: Southern Oaks & Guzman Property (Southern Oaks postponed by Developer) Kindred (formerly known as Toho Preserve) Osceola Corporate Center Tapestry Storeylake (formerly Osceola Trace) Rolling Oaks Stoneybrooke Champions Gate Reunion Harmony Expanded services area Westside Tract M RAO Property Upcoming Projects Development projects where staff has had preliminary design meetings with developers: Magic Place (2,750 condo units) Northeast District (3,500 homes by 2025; 21,000 homes by 2055)

115 Active Large Developments (cont.)

116 Active Large Development Projects Project Approved Developments Expected Developments Planned Developments SFR s Units (cont.) Multi-Family Units Hotel Units Commercial (ft 2 ) 1, ,200 12,618 1, ,330,000 23, ,300 8,500,000 Totals 37,690 1,994 1,824 10,993,200

117 Northeast District A series of meetings have been held with the Northeast District representatives to discuss the project. Multiphase project through the year 2055 Residential (21,000 units) Commercial (8.5 million ft 2 ) Institutional (Unknown at this time) Phase 1 Consists of approximately 1,330 residential units Project requires significant infrastructure investments to provide service. Options developed by staff have been reviewed with the Northeast District representatives and include: Water: Extension of 16 /20 /24 water mains along Boggy Creek Road, Narcoossee Road and Cyrils Drive or Construct new water treatment plant. Sewer: Extension of 8 /10 force mains along Boggy Creek Road, Narcoossee Road and Cyrils Drive and Sewer flow diversion to Orange County. Above sewer service options allows service to Ph. 1 while a permanent wastewater treatment plant is constructed.

118 Questions?

119 E AV E NG RA C R /O NARCOOSSEE RD BOGG Y CREEK ROAD A VE. N W GE AN OR E NU OAK RUN BLVD KE SI LA DENN JOHN LANE MICHIGAN AVE CR15/SR500/ORANGE CO IGA NA VE E BR ON SO SIMPSON ROAD N HW East Lake Tohopekaliga Lake Preston Y Northeast District NARCOOSSEE Lake Joel JONES RD SH AD ST PALMETTO AV. Y LN ED PARTIN SETTLEMENT RD ST MA NR OA LA RAO Property D SS HIG HW AY RD RO 17TH ST NEW NO L TE R D Lake Lizzie Live Oak Lake B OLD M EL LD O C A N O E C EE EK W O ODS DR K OURN E Lake Conlin HW Y. /9 2 D ON 17 NS Alligator Lake HW Cat Lake Y Lake Tohopekaliga Buck Lake RO R EB C RE R US Trout Lake VE NE 13TH ST EG R C A NT I 10 TH ST. SAINT CLOUD BA PIN ME LA KESH O R E B LVD ORANGE AVE RD NEW HICKORY TREE RD ER MERCANTILE AVE Coon Lake OLD HICKORY TREE RD. Y- H VA 5TH ST. HAM BROWN RD NN E Toho Preserve LE NEPTUNE RD. LE KI OU MICHIGAN AVE LOUGHMAN Stoneybrooke South RUMMELL RD. NEW YORK AVE CAMPBELL D Fish Lake VERMONT AVE U YO N H JO M TR. COLUMBIA AVE A N S T I L L R OA SSO D BUDINGER AVE DE 54 E BL O R BROWN CHAPEL ROAD L RD/CR ANG INTERCESSION CITY KINGS HWY/CR 525 Y W PK G N S OR OSCEOLA-POLK LINE RD M AN OUGH WY E B I-4 TAM PA H N RE HO OL D TU ES Championsgate EP NOVA RD K LA Reunion N DR Lake Center TRICOUNTY RD Approx. 7,200LF 16" Force Main along Kings Hwy from Neptune Rd. EN D AY Lake Myrtle DR B LV CL Hinden Lake ORE THACKER AVE MI C H OL D DIXIE HW Y SMITH ST. MAIN ST DYER BLVD ARMS TRONG DR. SMITH ST HOAGLAND BLVD BASS ROAD I4 I- 4 OLD LAKE WILSON RD Max.16" Water Main from Partin Settlement to project entrance D Southern Oaks (In Planning) PALM DR LA KE S H CLYDE AVE ON TI I- 4 I- 4 JOHN YOUNG PKWY B LV D. PRINCESS WAY WO RLD P OL Y C EN NE S I- 4 TER D R SHERBERTH ROAD ORANGE BLOSSOM TRAIL NA FOR. SAND HILL RD. VD BL ET KISSIMMEE V E BL Proposed 24" Water Main FORTUNE RD VD HOA AY R HO E D BL VD A BL CL LA KE S ST AL Proposed 6" Force Main Ajay Lake Proposed 8" Force Main Proposed 16" Water Main K CIAN PATRICK ST EMME T T R OY AY EC B PO IN MABBETTE ST MABBETTE ST. VINE ST RK W L EAS T O A K S T R E OAK ST EMMETT STREET Reunion A SR 429 Lake Mary Jane Southern Oaks (In Planning) Proposed 8" Force Main Proposed 24" Water Main BI L POLK WAY OSCEOLA R VINE ST. GLAND BLVD. EN AV EN BU I-4 OREN BROWN ROAD PA E COLUMBIA AVE ID A NP IK I- 4 4 D Reunion I- MILL SLOUGH ROAD TU R ROA 4 I-4 D AND R EL AN I-4 N VI DM OO Magic Landing A 'S A WOO DCREST BLVD DONEGAN AVE CENTRAL A V E BR LD LE Tapestry O US 27 CE N EGAN AVE VE RA SIESTA LAGO DR DO F L OR RID R IVE CKE R O AD IL E D FLO C EC CARROLL ST W. CARROL ST D LA KE SEVEN DWARFS LANE M ILL LV WEST BRONSON HWY TH A FF IN EE N BUENA VENTURA LAKES TU B ON SOUTHERN CONN. EX T. Westside Tract M G BR Osceola Corporate Center Osceola Trace. WY GRI Westside W ES T TR.G R Lake Hart BOGGY CREEK ROAD N Y WE S T B RO N S ON H W NH SO S C R E E K B L VD RU Rolling Oaks FUNIE STEED RD LE B N IS D LV. A H U N T ER T. EX RD RD OS AY ND FUNIE STEED RD M D BL V IA C LA Lake Davenport D NS I-4 OR FLA.G REE N W L NE VI O AK IS LA N GA E RD O LA P K W Y CT I- 4 Westside O S CE SO. C O N N E I-4 I- 4 US 192 I- 4 INT ER IV E I-4 SPACE COAST PKWY AL RA VD ORANGE BLOSSOM TR I RD SR ND A O C EN T R NT BL TO EL CE R TE EN C EN LA AL F BOGGY CREEK ROAD OR Y A N W EE G R IN TI L DR NA FL A EV EPCO T CENTER DR ORANGE AN INTERNATIONAL DR LO N RD. CR 54 5/AVA R. ME RD K ISSI M TE W O RLD CE N Lake Bryan G E A VE I- 4 I- 4 LAKE I- 4 Barton Lake KISSIMMEE PARK RD. REAVES ROAD Harmony HARMONY PINE TREE RD St. Cloud Service Area DEER RUN RD FRIA R S LD AV E N U E CR DAVENPORT BAY STREET C E RO HICKORY TREE RD. AD PLEASANT HILL RD O V IG O R 54 7 M A POINCIANA Brick Lake KOA ST. M LU Lake Lowery A W A LN U T LK C D Active Developments Name E. ES KS CY PR AC EJ Harmony 30TH STREET Westside Tract M PENNIN S U L OSCEOLA ROBINSON DRIVE A R DR. R. D IL TO N M E Rolling Oaks EE K RD 10TH ST S Reunion CR JIM EDWARDS RD K RAO Property E LAKE MARION RD Tapestry Toho Preserve Lake Hatchineha Westside Crystal Lake SR 17 P Osceola Trace Cypress Lake Stoneybrooke South WY UM Osceola Corporate Center Southern Oaks (In Planning) PO INCIANA PK LK.HATCHINEHA/CR542 CR Northeast District KOKOMO ROAD LAKE HAMILTON AD Magic Landing NO KOKOMO RD Guzman CA POLK Lake Marion Little Lake Hamilton RO Championsgate E GRACE AVE. 30TH STREET 17TH ST VE DA OA R HINSON AVE. CR544/LK.MARION RD. Lake Hamilton Legend CR 580 JOHNSON AVENUE SR 544/LUCERNE PK R D A Lake Gentry M A RIGOL D A V K A Y ST. 12TH STREET MC 7TH STREET LE HAINES CITY AVENUE Lake Eva L W. OAD S ON. PA R HW Y. R FLO RIDA A H OR T R AV Y KW AY IT IL RA OAK AVENUE HINSON AVE E/US17/92 Lake Henry TH P Lake Russell PO /9 2 SO U VE Hammock Lake Lake Tracy US 1 7 R E S S P K WY RP Bonnet Lake DOV E C YP Active Large Development Projects (cont.) Miles THE TOHOPEKALIGA WATER AUTHORITY MAKES NO WARRANTIES, GUARANTEES OR REPRESENTATIONS AS TO THE TRUTH, ACCURACY, OR COMPLETENESS OF THE DATA ON THIS MAP. THIS IS NOT A SURVEY PRODUCT AND IS A VISUAL REFERENCE TOOL ONLY. The Tohopekekila Water Authority makes no warranty, express or implied with respect to its ownership of any rights relating to trademarks and trade names described herein. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION OF THE FACE HEREOF. Any questions or concerns should be directed to Toho Water Authority, Information Technology (IT) Department at G:\Projects\TWA MXD'S\Edwin Matos\LargeDevelopments.Edwin.5_4_2016

120 Board Meeting Date: 5/25/2016 Category: Staff Reports Agenda Item: 11C Department: Engineering Services Attachments: GIS Checklist of common issues Title: RECORD DRAWING REVIEW PROCESS IMPROVEMENTS Summary: In continuing efforts to provide improved service to the Development Community, TWA Engineering and GIS staffs have met to develop more efficient and streamlined processes to meet TWA customer needs. Recent customer feedback has indicated that additional training and customer service opportunities are in demand. Staff has met and developed the attached list of frequently missed items that will be provided at the preconstruction and quarterly coordination meetings with developers. TWA is also offering training to the Computer Aided Design (CAD) Technicians from local engineering firms. The training will focus on how to meet TWA requirements for record drawings and provide tips to make the review process easier for them. Staff is also looking at several alternatives including the possibility of offering full quality control and assurance reviews to our customers at a low price. This will provide an assurance that all items are fully reviewed and quality control is checked by TWA staff to minimize the need for resubmittals. This will potentially save the developer time and money. Staff will determine pricing and if this service is feasible. If feasible, this will be brought to the Board at a future meeting for approval prior to initiating this service. Total Costs: none Recommended Action: Click here to enter text. Initials: RB

121 *RECORD DRAWING TOP 10 ISSUES* 1. AutoCAD files must be delivered and located in the correct spatial coordinate system (NAD 83 FL EAST 901). 2. Deliver one digital copy of the Coordinate Asset Table in the form of an Excel spread sheet. 3. The Excel asset tables must match the asset table listed on the Record drawing. 4. Identify existing TWA utilities and annotate with size and type. Create connection details to display asset tie in for water, sewer and reclaim. 5. Transfer approved plans symbols to Record Drawing. 6. Provide XY Coordinates for water meters; reclaim meters and sewer clean outs. 7. Provide asset ID s with XY Coordinates for all utility assets included in the Record Drawing and asset table. 8. Identify utility pipes and include pipe attributes of size, material and class. 9. Record Drawing project deliverables must include a hard copy of the Record Drawing, a digital copy of the Record Drawing, PDF s and an Excel spread sheet of the Coordinate asset table for every resubmittal. 10. The demarcation of Toho Water Authority maintenance responsibility shall be clearly marked.

122 Public Information Office (PIO) Quarterly Report: January - March 2016 Toho Water Authority Public Information Office Quarterly Update UPCOMING COMMUNITY EVENTS/SPONSORSHIPS April - June OCSO Softball Tournament Employee Bowling Making Waves Poinciana Parkway Grand Opening 5K Special Olympics Champions Breakfast Bahia Shriners - Shriners Circus Poinciana Area Council PAC Business Expo FWEA Student Design Contest 4 Grace Landing - Paddle Challenge 7 SPONSORSHIPS JAN.-MAR. Osceola Chamber Golf Classic K.V.L.S & Osceola County Fair Miss Osceola Pagent Supporter Silver Spurs Rodeo Chute Sponsor COK MLK Parade Dream Keeper American Cancer Society Kissimmee Relay for Life Education Foundation Annual Silver Sponsor Council On Aging March for Meals 5k Boy Scouts of America Osceola Council On Aging Swing for All Generations Community Hope Center Strike for a Cause (1) Toilet Rebate Launch (2) CIS Gets Underway (3) Leadership Osceola (4) Envirothon (5) Kowtown (6) Council On Aging 5K (7) Employee and Team of the Quarter Awards Q2 - Photo Album Q2 - Stats BOTTLED WATER (CASE) DONATIONS Kissimmee 5K 20 Kissimmee Chamber 3 Kings Day 10 Envirothon - 13 COK Commission Meetings 8 Osceola County Leadership Osceola 4 Poinciana 5K 10 Vender Appreciation Day 10 Knights Degree Expo 15 Harmony High School 5K Glow Run 10 Kaboom Playground Build 30 Kissimmee Police Dept. Torch Run 5 5K for Spay Day Osceola 10 Great American Clean Up Event 5 Community Vision - 30 Dine with the Departed 5 Harmony High School Track Meets 15 COA March for Meals 5K 17 Osceola County Sheriff s Office 20 YMCA Annual Support Campaign 13 COA 13th Annual Golf Classic 6 UF IFAS Water Seminar 4 ONGOING PROJECTS: CIS Phase IIB Drop Savers Calendar Contest Water Quality Reports Summer Camp EDUCATION PRESENTATIONS: 300 Students EVENT DETAILS ON 2ND PAGE

123 EVENT DETAILS With the New Year the PIO Office kicked off the Drop Savers Poster Contest. Area schools from K-12 are encouraged to participate in creating water conversation messages which are then selected to appear in the annual calendar. A awards ceremony is planned for May. Drop Savers Contest CIS Kickoff The CIS Phase IIB kickoff took place in January where customer service will soon be handling the 51,000 customers who receive their water services bill from KUA. The PIO Office is working with customer service and KUA developing different types of communication for customers to ensure a smooth transition. Toilet Rebate Program The Toilet Rebate Program is back and the PIO Office handles the promoting the program through bill inserts, ads and social media. Leadership Osceola Every year community Vision presents its Leadership Osceola and the PIO Office is always invited to participate in their Environmental Day. This year attendees played Water Jeopardy where they had to answer water related topics. Kowtown It was Kissimmee s Birthday and the PIO Office had a booth at their Kowtown Festival with a fun children s activity and answered any questions customers might have. The kids could fill up a clear plastic boot with different colored sands. The activity was so popular we ran out of supplies. Kissimmee and Council on Aging 5K... Is this a trend? In February the PIO Office organized a team of employees to participate in the Kissimmee 5K and in March employees signed up again to participate in the Council on Aging 5K to benefit their Meals For Wheels program. We are proud to say one of employees placed in the top 10 for the Council on Aging 5K. It appears that the Solivita 5K is next. Envirothon At Regional Envirothon held at Leu Gardens area high school students are invited to create teams and compete in an array of topics covering aquatics, current environmental issues, forestry, soils and wildlife. Toho has been a proud sponsor for this event for the past several years and the PIO Office assists at the event. Employee and Team of the Quarter The PIO encourages employees to send in their nominations through campaigns and helps organize the award presentation and festivity. On the day of the award ceremony the PIO takes pictures of winners and posted on social media and The Gazette. Launch of new intranet Our new employee intranet was launched in February. The PIO Office and IT worked with departments to create their department s page. The goal of the new site was to create a place where new employees can visit to get an understanding of what other departments do and departments share information that is used by personnel inside and outside of their department. luz Grade 5 Kissimmee Elementary School 8000 teeth cleanings wasted Fix those leaks Fix a Leak Week It was Fix a Leak Week last month and the PIO Office came up with some alarming facts in regards to that leaky faucet in your home and them promoted on Facebook. The ad reached over 5500 people, received 96 likes ansd was shared by water-related industries. Memorial Service The Employee Memorial Service at Kissimmee City Hall brings together employees from The City, Toho and KUA to remember their employees that have passed. The PIO Office was on hand to assist at the event and organized the refreshments for attendees. On a monthly basis 1) Publishing the employee Pipeline newsletter 2) Creating bill inserts for Kissimmee and Poinciana customers. 3) Reviewing bottled water requests and sponsorships. 4) Social Media Precautionary boil and reclaimed water notices During the first quarter the PIO issued 14 precautionary boil water notices for planned and emergency repairs and 1 reclaimed water notice.