Program Integrity School Meal Applications and Verification
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1 Program Integrity School Meal Applications and Verification Ed Harper Director, Office of Program Integrity Child Nutrition Programs Food, Nutrition, and Consumer Services United States Department of Agriculture COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION #ANC16 SAN ANTONIO, TEXAS 1
2 NSLP / SBP Program Error School Year % 37% 58% Certification Meal Claiming Aggregation COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION #ANC16 SAN ANTONIO, TEXAS 2
3 Certification Error School Year % 32% 57% Household Reporting Administrative Both / Other COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION #ANC16 SAN ANTONIO, TEXAS 3
4 Certification Error Sources School Year categorical eligibility, 6% other reporting error including incomplete application, 0.3% other reporting error including incomplete application, 0.3% household size error, including both household size and income, 44% omitted income sources and/or error in number of HH members with income, but correct HH size, 36% income amount error, 14% COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION #ANC16 SAN ANTONIO, TEXAS 4
5 Common Reasons for Household Reporting Error COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION #ANC16 SAN ANTONIO, TEXAS 5
6 Key Structural Elements Household Size Error missing household members Guided household interview Prompts to limit common errors Income Misreporting omitted income sources Descriptive income source categories Require affirmative responses yes or no COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION #ANC16 SAN ANTONIO, TEXAS 6
7 Additional Features User Experience Customized to Applicant s Situation U.S. Web Design Standards U.S. Digital Service User Friendly, Interactive Help Easy Navigation Plain Language Behavioral Elements Confirmation Prompts Sign Up Front COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION #ANC16 SAN ANTONIO, TEXAS 7
8 Crowdsourced Input COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION #ANC16 SAN ANTONIO, TEXAS 8
9 Contest Submissions Income Section COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION #ANC16 SAN ANTONIO, TEXAS 9
10 Contest Submissions Income Section COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION #ANC16 SAN ANTONIO, TEXAS 10
11 Contest Submissions Income Section COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION #ANC16 SAN ANTONIO, TEXAS 11
12 Contest Submissions Income Section COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION #ANC16 SAN ANTONIO, TEXAS 12
13 Contest Submissions Income Section COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION #ANC16 SAN ANTONIO, TEXAS 13
14 Contest Submissions Income Section COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION #ANC16 SAN ANTONIO, TEXAS 14
15 Contest Submissions Confirmation Prompts COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION #ANC16 SAN ANTONIO, TEXAS 15
16 Contest Submissions Confirmation Prompts COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION #ANC16 SAN ANTONIO, TEXAS 16
17 Contest Submissions Other Features COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION #ANC16 SAN ANTONIO, TEXAS 17
18 Contest Submissions Interactive Help COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION #ANC16 SAN ANTONIO, TEXAS 18
19 USDA Paper Prototype Income Section COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION #ANC16 SAN ANTONIO, TEXAS 19
20 Typical Online Application Income Section COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION #ANC16 SAN ANTONIO, TEXAS 20
21 Income Interview Outline COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION #ANC16 SAN ANTONIO, TEXAS 21
22 Income Interview Outline COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION #ANC16 SAN ANTONIO, TEXAS 22
23 Income Interview Outline COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION #ANC16 SAN ANTONIO, TEXAS 23
24 Income Interview Outline COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION #ANC16 SAN ANTONIO, TEXAS 24
25 Additional Features Mobile First COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION #ANC16 SAN ANTONIO, TEXAS 25
26 Our Goal Verification Project Social and Behavioral Science Research To make the verification process easier for you To improve the verification process so that eligible households do not lose their benefits 40% of households across the country do not respond Thank you for joining us in this important effort. COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION #ANC16 SAN ANTONIO, TEXAS 26
27 Verification Project Social and Behavioral Science Research Research Supporting the Modified Letter What is social and behavioral science? Study of why people behave the way they do. Often used to inform policy and program design. In this case, to positively impact verification response, we revised the letter and submission process to make it more user friendly and hassle free. State clear action steps Make it as easy as possible Use a friendly tone Lessons learned from this pilot on what works will inform next year s recommendations COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION #ANC16 SAN ANTONIO, TEXAS 27
28 Verification Project FNS Prototype Letter to Households COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION #ANC16 SAN ANTONIO, TEXAS 28
29 Verification Project Modified LEA Letter to Households COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION #ANC16 SAN ANTONIO, TEXAS 29
30 Verification Project Social and Behavioral Science Research COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION #ANC16 SAN ANTONIO, TEXAS 30
31 Verification Project Social and Behavioral Science Research COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION #ANC16 SAN ANTONIO, TEXAS 31
32 Verification Project Social and Behavioral Science Research COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION #ANC16 SAN ANTONIO, TEXAS 32
33 Verification Project Next Steps Timing COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION #ANC16 SAN ANTONIO, TEXAS 33
34 Verification Project Next Steps Timing COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION #ANC16 SAN ANTONIO, TEXAS 34
35 Verification Project Next Steps Timing COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION #ANC16 SAN ANTONIO, TEXAS 35
36 Verification Project Next Steps Timing COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION #ANC16 SAN ANTONIO, TEXAS 36
37 Verification Project Next Steps Timing COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION #ANC16 SAN ANTONIO, TEXAS 37
38 USDA is Here to Help! Visit our Help Desk to speak with subject matter experts Come see us in the Exhibit Hall USDA Lane Booths # Become a Team Nutrition School team Visit us fns.usda.gov COPYRIGHT 2016 SCHOOL NUTRITION ASSOCIATION #ANC16 SAN ANTONIO, TEXAS 38
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