NHS Acute Trusts Survey of Emergency Departments 2003 Queen's Medical Centre, Nottingham University Hospital NHS Trust
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1 For details on how to interpret these charts and tables, please refer to the document on the patient survey results section of the CHI website. The trusts results are not shown where there are fewer than 30 responses to a question. Best performing 20% of trusts Intermediate 60% of trusts Worst performing 20% of trusts This trust (trust's score shown as a yellow diamond, with 95% confidence intervals marked by vertical lines on either side) Page 1
2 Best performing 20% of trusts Intermediate 60% of trusts Worst performing 20% of trusts This trust (trust's score shown as a yellow diamond, with 95% confidence intervals marked by vertical lines on either side) Page 2
3 Best performing 20% of trusts Intermediate 60% of trusts Worst performing 20% of trusts This trust (trust's score shown as a yellow diamond, with 95% confidence intervals marked by vertical lines on either side) Page 3
4 Scores for this NHS Trust 95% Confidence Upper Intervals Lower Access and waiting B1 How long did you wait for your priority to be assessed? B2 Were you told your priority level? B3 Was the priority system fair? B4 How long did you wait to be examined? B6 Overall how long were you in the emergency department? E2 How long did you wait for tests to be carried out? H2 How long did you wait to get to a room or ward and bed? Safe, high quality, coordinated care C6 Did you have confidence and trust in the doctors and nurses? C7 Did doctors and nurses know enough about your condition or treatment? D6 Did different members of staff give conflicting information? H6 Were you told about danger signals to watch for after leaving the emergency department? H7 Were you told who to contact afterwards, if worried about Better information, more choice C2 Did a doctor/nurse explain D3 Were you given the right amount of information about your D7 Were you involved in decisions about your care and treatment? E3 Were the results of tests explained? H4 Were the purposes of medications explained? H5 Were you informed of medication side effects to watch for? Building relationships C1 Did you have enough time to discuss your problem with the doctor/nurse? C3 Did doctors/nurses listen to what you had to say? C4 Were doctors/nurses not telling you things you wanted to know? C5 Did a doctor or nurse discuss any anxieties you had about your C8 Did doctors/nurses talk in front of you as if you weren't there? Threshold score for the best 20% of NHS Trusts Highest score achieved (all Trusts) Number of respondents (this Trust) Page 4
5 Scores for this NHS Trust 95% Confidence Upper Intervals Lower Highest score achieved (all Trusts) Threshold score for the best 20% of NHS Trusts Clean, comfortable, friendly place to be B5 Were you told how long you would have to wait to be examined? D4 Were you given enough privacy when discussing your D5 Were you given enough privacy when being examined or treated? F2 How much of the time were you in pain while in the emergency department? F4 How long did you wait for pain medicine after requesting it? F5 Did hospital staff do everything they could to help control pain? G1 How clean was the emergency department? G2 How clean were the toilets in the emergency department? G3 Did you feel threatened by other patients? J1 Were you treated with respect and dignity? Overall impression J2 Overall, how would you rate the care received in the emergency department? Number of respondents (this Trust) Page 5
6 Background Information The sample This trust All trusts Number of respondents Response rate (percentage) Demographic characteristics This trust All trusts Gender (percentage) (%) (%) Male Female Age group (percentage) (%) (%) Aged Aged Aged Aged 66 or older Ethnic group (percentage) (%) (%) White Mixed 1 1 Asian or Asian British 3 3 Black or Black British 1 2 Chinese or other ethnic group 0 0 Not known 6 5 Page 6
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