Survey of adult inpatients in the NHS, Care Quality Commission comparing results between national surveys from 2009 to 2010

Transcription

1 Royal United Hospital, Bath, NHS Trust Survey of adult inpatients in the NHS, Care Quality Commission comparing results between national surveys from 2009 to 2010 Please find below charts comparing the results for the Royal United Hospital (RUH) from the national Survey of inpatients in the NHS (Care Quality Commission) for 2009 and 2010 and benchmarking RUH performance against all other NHS Trusts in England. These surveys took place on inpatients at the RUH during June, July and August of 2009 and Summary of RUH results - comparison between 2009 and 2010 Inpatient surveys (CQC) Category Improved Not changed Deteriorated Highest 20% (inc threshold) Intermediate 60% (inc threshold) Lowest 20% (inc threshold) Admission to hospital The hospital and ward Doctors Nurses Your care and treatment Operations and procedures Leaving hospital Overall Total

2 Patient demographics Demographic characteristics 2009 Survey 2010 Survey All Trusts (2010) No of respondents Response rate % Gender % Male Female Age group % Aged 35 and younger Aged Aged Aged 66 and older Ethnicity % White Not known No other ethnicity scores apart from the above categories in both 2009 and 2010 Inpatient surveys

3 Admission to hospital Benchmark to other NHS Trusts since 2009 Intermediate 60% of Overall wait from being referred to hospital to being admitted Information about your condition given in A&E Admission date changed by the hospital Upon arrival, did you feel you had to wait a long time to get to a bed on a ward Given enough privacy when being examined or treated in A&E Wait from arriving at A&E to admission to a bed on a ward Lowest 20% of How did you feel about the length of time you were on the waiting list Given a choice of admission dates The hospital and ward Benchmark to other NHS Trusts Intermediate 60% of Did you ever use the same bathroom or shower area as patients of the opposite sex Did you feel threatened during your hospital stay by other patients or visitors Were you ever bothered by noise at night from hospital staff Did you see any posters or leaflets on the ward asking patients and visitors to wash their hands / use hand gel Did you have somewhere to keep your personal belongings on the ward How would you rate the hospital food Lowest 20% of Did you ever share a sleeping area with patients of the opposite sex Were you offered a choice of food Were you ever bothered by noise at night from other patients In your opinion, how clean was the hospital room or ward that you were in How clean were the toilets and bathrooms that you used in the hospital

4 Were hand gels available for patients and visitors to use Did you get enough help from staff to eat your meals (deteriorated from top 20% to bottom 20%) Doctors Benchmark to other NHS Trusts As far as you know, did doctors wash or clean their hands between touching patients Intermediate 60% of When you had important questions to ask a doctor did you get answers that you could understand Did doctors talk in front of you as if you weren t there Did you have confidence and trust in doctors treating you Lowest 20% of Nurses Benchmark to other NHS Trusts In your opinion, were there enough nurses on duty to care for you in hospital When you had important questions to ask a nurse did you get answers that you could understand As far as you know, did doctors wash or clean their hands between touching patients Intermediate 60% of Did you have confidence and trust in the nurses treating you Lowest 20% of Did nurses talk in front of you as if you weren t there

5 Your care and treatment Benchmark to other NHS Trusts How much information about your treatment or condition was given to you Did you find someone on the hospital staff to talk about your worries and fears Did a member of staff say one thing and another say something different Did you think the hospital staff did everything they could to help control your pain Intermediate 60% of Did your family or someone close to you have enough opportunity to talk to a doctor Were you given enough privacy when discussing your treatment of condition Were you given enough privacy when being examined or treated After you used the call button how long did it usually take before you got help Were you involved as much as you wanted to be in decisions about your care Lowest 20% of Operations and procedures Benchmark to other NHS Trusts Did a member of staff explain what would be done during the operation or procedure Did a member of staff answer your questions about the operation or procedure Were you told how you could expect to feel after you had the operation or procedure Did the anaesthetist explain how he or she would put you to sleep or control your pain Afterwards, did a member of staff explain how the operation or procedure had gone Did a member of staff explain the risks and benefits of the operation or procedure Intermediate 60% of

6 Lowest 20% of acute Leaving Hospital Benchmark to other Acute Trusts Intermediate 60% of Lowest 20% of acute What was the main reason for your delay Did hospital staff explain the purpose of the medicines you were to take home Were you told how to take your medication in a way you could understand How long was the delay to discharge Did hospital staff give your family or someone close to you all the information they needed Did you receive copies of letters sent between hospital doctors and your family doctor Did you feel you were involved in decisions about your discharge from hospital Were you given any written information about what you should do after leaving hospital Did a member of staff tell you about medication side effects to watch for Were you given clear written information about your medicines Did a member of staff tell you about any danger signals you should watch for Did hospital staff tell you who to contact if you were worried about your condition Were letters written in a way that you could understand

7 Overall Benchmark to other Acute Trusts Intermediate 60% of Lowest 20% of acute Did you see any posters or leaflets explaining how to complain about the care you received How would you rate how well the doctors and nurses worked together Overall, how would you rate the care you received Did you feel you were treated with respect and dignity while you were in hospital While in hospital, were you ever asked to give your views on the quality of your care Did you want to complain about the care you received in hospital