COMPLIANCE WITH THIS PUBLICATION IS MANDATORY (AFSOC)

Transcription

1 BY ORDER OF THE SECRETARY OF THE AIR FORCE AIR FORCE INSTRUCTION APRIL 2012 AIR FORCE SPECIAL OPERATIONS COMMAND Supplement 24 SEPTEMBER 2015 Certified Current 08 September 2016 Maintenance ENGINEERING AND TECHNICAL SERVICES COMPLIANCE WITH THIS PUBLICATION IS MANDATORY ACCESSIBILITY: Publications and forms are available on e-publishing website at for downloading or ordering. RELEASABILITY: There are no releasability restrictions on this publication. OPR: HQ USAF/A4LM Supersedes: AFI21-110, 1 August 2000 OPR: AFSOC/A4MMT Supersedes: AFI21-101, AFSOCSUP1, 8 November 2010 (AFSOC) Certified by: HQ USAF/A4L (Maj Gen John B. Cooper) Pages: 15 Certified by: HQ AFSOC/A4M (Tracy A. Smiedendorf, GS-14) Pages:4 This instruction supports AFPD 21-1, Air and Space Maintenance; by providing additional direction that is specific to the management of Engineering and Technical Services (ETS) provided by Air Force (AF) civilian specialists and DoD contractors. It applies to all major commands (MAJCOMs), the Air National Guard (ANG) and contracted technical representatives providing field engineering, advice, information, assistance, training or instruction, and hands-on training necessary to maintain and operate fielded weapon systems, equipment, and components. MAJCOMs may supplement this publication; however subordinate units may not. Lead Commands will supplement this document to identify any required deviations (applicability, variance, and/or differences in organizational placement of responsibilities/processes). Identify each deviation on the supplement with (DEV) directly preceding the paragraph number. These supplements must be submitted to AF/A4L for approval; however supplements not including deviations do not require AF/A4L approval. Additionally, supplements must be made In Accordance With (IAW) AFI , Publications and Forms Management. Refer

2 2 AFI21-110_AFSOCSUP 24 SEPTEMBER 2015 recommended changes and questions about this publication to the Office of Primary Responsibility (OPR) using the AF Form 847. For questions on interpreting this instruction, first contact your Lead Command maintenance policy activity. Ensure that all records created as a result of processes prescribed in this publication are maintained in accordance with Air Force Manual (AFMAN) , Management of Records, and disposed of in accordance with Air Force Records Information Management System (AFRIMS) Records Disposition Schedule (RDS) located at This publication requires collecting and maintaining information protected by the Privacy Act authorized by 10 USC Privacy Act system of records notice F036 SAF AA A Civilian Personnel Files. (AFSOC) AFI , Engineering and Technical Services, 12 April 2012 is supplemented as follows: Ensure that all records created as a result of processes prescribed in this publication are maintained in accordance with AFMAN , Management of Records, and disposed of in accordance with (IAW) Air Force Records Information Management System (AFRIMS) Records Disposition Schedule (RDS). Refer recommended changes and questions about this publication to the Office of Primary Responsibility (OPR) using the AF Form 847, Recommendation for Change of Publication, route AF Form 847s from the field through the appropriate functional s chain of command. This supplement does not apply to the Air Force Reserve Command (AFRC). This supplement applies to the Air National Guard (ANG) only upon mobilization. This publication may not be supplemented or further implemented/extended. The authorities to waive wing/unit level requirements in this publication are identified with a Tier ( T-0, T-1, T-2, T-3 ) number following the compliance statement. See AFI , Publications and Forms Management, Table 1.1., for a description of the authorities associated with the Tier numbers. Submit requests for waivers through the chain of command to the appropriate Tier waiver approval authority, or alternately, to the Publication OPR for non-tiered compliance items. SUMMARY OF CHANGES This publication has been substantially revised and must be completely reviewed in its entirety. (AFSOC) This document is substantially revised and must be completely reviewed. This supplement has been revised in its entirety due to the release of the new AFI. Changes include designating the MAJCOM program office, unit responsibilities and AFETS responsibilities. Also, tiering has been added to identify waiver approval authority.

3 AFI21-110_AFSOCSUP 24 SEPTEMBER Chapter 1 PROGRAM MANAGEMENT 1.1. Purpose. The Air Force must maintain its weapons systems and equipment to meet mission operational needs at a reasonable cost. To accomplish this, units need the capability to quickly resolve complex or unusual technical problems and provide enhanced system-specific technical training to Air Force technicians and operators. It is not cost effective to train all technicians to this high level of expertise. Therefore, the Air Force authorizes Engineering and Technical Services (ETS) programs to accomplish these critical technical tasks. Both, Air Force Engineering and Technical Services (AFETS) and Contractor Engineering and Technical Services (CETS), are expeditionary resources prepared to deploy as needed Scope. AFETS employees are the primary source of ETS support in the Air Force. AFETS field technicians shall be used and retrained as necessary to meet technical needs. CETS are important elements in developing an independent Air Force capability on new systems; however, units must develop their own organic and AFETS capability whenever possible. Organizations should normally terminate CETS within 12 months after obtaining self-sufficiency. However, when considering software issues, numerous modifications and extended life programs of most Mission Design Series (MDS), an appropriate level of CETS support over the weapon system life cycle may be considered necessary. ETS requirements within the AF will normally be satisfied through the use of AFETS where practical Exclusions. ETS covered in this AFI excludes: Engineering review and resolution of service-revealed deficiencies reported through normal maintenance information systems Material deficiency reports covered in TO 00-35D-54, USAF Deficiency Reporting, Investigation and Resolution The engineering determination of material integrity The engineering or technical services using 61-Series instructions AFETS. AFETS positions satisfy long-term ETS requirements for on-site field engineering support and specialized technical training. AFETS field engineers are highly experienced and thoroughly trained civilian technical specialists. AFETS are typically limited to civilians because of the advantages of long-term continuity and decreased retraining costs provided by a civilian work force. They assist units and MAJCOM functional managers in resolving complex system problems. They assist in troubleshooting and repairing the critical maintenance problems and research, analyze, and provide solutions for long-term and Air Force-wide support equipment problems. AFETS design special test equipment, develop special maintenance procedures, develop and conduct technical training for unit maintainers and operators, and recommend changes to maintenance processes. AFETS also serves as the unit technical liaison and works with MAJCOM functional managers, depot technicians, engineers, item managers, and equipment manufacturers to resolve equipment problems. AFETS will certify tasks IAW AFI , Air Force Training Program, and AFI , Maintenance Training, in USAF personnel training records when training is provided to the go/no-go level. AFETS will not be

4 4 AFI21-110_AFSOCSUP 24 SEPTEMBER 2015 authorized to overcome manning shortfalls or to perform duties considered organic to the unit s manning Allocation of ETS Positions. Allocations will be based on operational requirements as determined by the MAJCOM Appointed ETS OPR and approved by the applicable MAJCOM Directorate. AFETS and CETS may be authorized together. Due to the complexity of the equipment associated with certain programs, as well as the number of systems fielded, it is not always practical to provide separate ETS support to each unit. In these instances, ETS personnel may be assigned to strategically located units within each command to provide services to specific geographical areas or may be assigned to installations where collocated units have like equipment. When ETS are assigned to installations where units have like equipment, training requirements will be coordinated between units and technical advice and assistance services will be based on unit priorities CETS. Air Force units use CETS to provide on-site proficiency training, technical advice, and technical assistance for initial system bed-down or major modifications when AFETS are unavailable. Units desiring services of strategically assigned CETS will direct their requests to the MAJCOM OPR. When CETS and AFETS are assigned to the same unit, CETS will support and train AFETS. CETS will certify tasks IAW AFI , Air Force Training Program, and AFI , Maintenance Training, in USAF personnel training records when training is provided to the go/no-go level Limits: CETS are restricted to the duties and responsibilities outlined in this AFI and specific tasks listed in the Task Work Specification (TWS). MAJCOM OPRs (with approval by the applicable MAJCOM Directorate) may grant exceptions to these limits only on a caseby-case basis based on mission need. Do not use CETS to avoid manpower ceilings or other personnel rules and regulations. CETS will not: (1) perform non-ets duties or normal unit duties, (2) make policy or represent the using activity at meetings or conferences, (3) supervise or control Air Force personnel or personnel of other contractors, (4) hold engineering decision-making positions, and (5) perform direct maintenance except in emergency situations Developing ETS Support: ETS is a key Integrated Life Cycle Management (ILCM) element for "cradle-to-grave" support in the planning process for new systems or major modifications. Consider the following factors when developing an ETS program for a new system or major modification: Complexity of the system or modification; maintenance concept; and other forms of programmed support such as Interim Contract Support (ICS), Contract Logistics Support (CLS) and Performance Based Logistics (PBL) Identify total requirements for field engineering, technical advice, assistance, and training. For training priority order, use Air Education and Training Command (AETC), AFETS, and CETS Train AFETS specialists early on new systems and modifications and involve them in system development, technical reviews and testing, and schedule them to arrive on site before equipment delivery to help the unit plan for the new systems and to ensure early selfsufficiency. When required, schedule CETS to coincide with equipment delivery. When both AFETS and CETS are needed on a system, every effort should be made to co-locate them for maximum transfer of knowledge. Release CETS as soon as AFETS become proficient and capable of meeting long-term ETS requirements.

5 AFI21-110_AFSOCSUP 24 SEPTEMBER AFETS are long-term assets whose value to the AF increases over time. AFETS will receive priority consideration for technical and/or instructor training consistent with effective/efficient training planning and established unit priorities Multi-Command ETS Programs. MAJCOMs with similar Aircraft MDS Weapon Systems and Non-aircraft Weapon Systems may merge ETS resources and management under a single command. The applicable MAJCOM Directorates shall establish a Memorandum of Agreement (MOA)/Memorandum of Understanding (MOU) to facilitate coordinated planning, programming, and budgeting to avoid duplication. The MOA/MOU will designate who possesses authority to act on behalf of the MOA/MOU signatories. MAJCOMs not merged by MOA/MOU who utilize AFETS/CETS personnel may decentralize management of the ETS program to the using activity provided all the applicable requirements of this AFI are met Programming, Budgeting, and Funding ETS. Major activities normally program, budget, and fund both AFETS and CETS with Operations and Maintenance (O&M) money. However, when appropriate, use Research and Development (R&D) funds, industrial funds, other funds authorized to Air National Guard (ANG) and Air Force Reserve Command (AFRC), or Defense Working Capital Fund (DWCF) IAW AFI V1, Budget Guidance and Procedures.

6 6 AFI21-110_AFSOCSUP 24 SEPTEMBER MAJCOMs will: Chapter 2 RESPONSIBILITIES Supplement this document as necessary to ensure standardization among subordinate units Designate a Lead ETS Program office in a single MAJCOM to administer the activities of the member MAJCOMs merged by MOA/MOU (Added-AFSOC) AFSOC/A4 is the designated MAJCOM Program office for AFSOC ETS Designate an ETS OPR in the appropriate Headquarters Directorate or Field Operating Activity (FOA) to serve as the MAJCOM ETS OPR for member MAJCOMs merged by MOA/MOU Ensure all applicable requirements of this AFI are met by units authorized to decentralize management of their ETS programs to the using activities Program and defend MAJCOM ETS funds and manpower requirements over the Future Years Defense Program (FYDP) consistent with AF mission requirements Budget and fund AFETS Permanent Change of Station (PCS), Temporary Duty (TDY), and Developmental Training costs to support their MAJCOM requirements and submit Program Objective Memorandum (POM) for all ETS requirements Identify mobility statements in AFETS Standard Core Personnel Document (AFI , Civilian Mobility) and designate positions as Emergency-Essential Ensure general personnel management records are maintained at the unit of assignment on all ETS personnel to assure proper management and administration of ETS resources Ensure training for AFETS receive proper priority in AF training plans Redistribute ETS resources between major activities when mission changes dictate such realignment Provide government property support to CETS IAW Federal Acquisition Regulation (FAR), Subpart 45.3, Authorizing the Use and Rental of Government Property Coordinate CETS contract questions with the Aeronautical Systems Center (ASC), Logistics Contracting Support Branch (PKESN) who performs all central acquisition contracting functions for CETS Lead ETS Program Office/Decentralized Management Activities (as applicable) will: 2.2. (AFSOC)Lead ETS Program Office/Decentralized Management Activities (as applicable) will: The ETS program office is AFSOC/A4MMT Develop TWS and initiate procurement packages for each approved CETS requirement using appropriate Advisory & Assistance Service coding.

7 AFI21-110_AFSOCSUP 24 SEPTEMBER Oversee Quality Assurance Evaluator (QAE) functions for assigned CETS employees Establish procedures to notify subordinate activities of CETS termination Develop and utilize assessment criteria to effectively manage, administer, and control ETS Conduct annual assessments of ETS Team performance at each field unit Prepare/update the annual ETS plan that supports ETS programming, budgeting, and manpower actions with adjustments for mission changes or other uncontrollable factors and obtain validation and approval from the applicable MAJCOM Directorate Forward annual ETS plan/requirements to HQ USAF/A4LM, not later than 60 days after current fiscal year close out Coordinate AFETS placement and Standard Core Personnel Documents with manpower and civilian personnel offices Maintain the knowledge, training and skill of the AFETS workforce Update AFETS on new weapon systems and equipment conversions Coordinate with weapon system and equipment managers to program AETC Type I Training and other types of training for AFETS on a priority basis for current and new systems Provide AFETS instructor training Realign AFETS resources as needed when the mission, system, or equipment changes Verify need for CETS personnel security clearances and take action to maintain access at the minimum level required IAW AFI , Personnel Security Program Management Include Personnel Reliability Program guidance in the TWS of contractors whose duties involve nuclear weapons Consolidate subordinate units requirements and establish a validation process through the MAJCOM, FOA, or DRU ETS OPR (as applicable) Manage MAJCOM ETS TDY and training budget to include planning and execution of funds Using Activity will: Employ ETS resources effectively and efficiently to enhance mission capability IAW AF and MAJCOM guidance. AFETS assigned as tenants will be afforded command/base support by the host commensurate with other assigned DoD civilians to include eligibility for local awards, security clearance processing, annual physicals, passport/visa processing etc (Added-AFSOC) AFETS personnel shall be afforded a sufficient sized work space to facilitate technical order utilization and training/classroom preparation. Each AFETS personnel shall be afforded a computer, DSN/Class A telephone, and access to printers, copiers and fax machines. (T-2)

8 8 AFI21-110_AFSOCSUP 24 SEPTEMBER Provide funding necessary for AFETS to attend conferences, Technical Interchange Meetings (TIM), Product Improvement Working Groups (PIWGs) meetings, office supplies, special Automated Data Processing Equipment (ADPE), in support of the unit's mission. In addition, fund training requirements to ensure AFETS remain current on assigned and emerging systems Adhere to ETS TDY/Deployment Policies. Units are authorized to deploy AFETS to support mission requirements. AFETS employees shall be assigned Unit Task Code (UTC) positions in mobility tasked units or may be substituted against military positions on the Deployment Manning Document (DMD) as required. CETS representatives are typically not deployed, but may be deployed on specific approval of the MAJCOM OPR, subject to contract provisions (Added-AFSOC) Unit must notify AFSOC/A4MMT if AFETS are to be deployed. AFSOC/A4M will validate and approve length of deployment. (T-2) Adhere to Adverse Action, Appeal and Grievance Procedures. Refer to AFI , Discipline and Adverse Action, issue based 36-Series AFIs, and Negotiated Labor Management (Union) Agreement as applicable, before proceeding Provide Air Force Certifying Officer (AFCO) support. The using activity OPR will serve as or designate AFCOs for CETS personnel and provide the name, office symbol, signature, and telephone number of the AFCO to the Administrative Contracting Officer (ACO), with a copy to the MAJCOM OPR, no later than 30 days after the CETS assignment or within five workdays of any AFCO change. The CETS contract line items assigned to each certifying officer will be clearly identified in this designation. The AFCO is responsible for certifying the monthly Certificate of Service (COS). It is recommended that the using activity delegate the AFCO responsibilities to the Maintenance Operations Officer (MOO) of the squadron primarily using the individual CETS employee s services. The designated certifying officer will be a commissioned officer. When it is impractical to designate a commissioned officer or one is not available, requests for approval to appoint a senior NCO or AF civilian (GS-11 or above) as AFCO will be submitted by the using activity OPR in writing to the MAJCOM OPR. Each request will be evaluated on an individual basis (Added-AFSOC) AFETS are Emergency-Essential employees and will maintain a current Official passport. Passport is obtained through local Passport Office. At the time of mobility notification, the required visas shall be obtained in accordance with the Foreign Clearance Guide. AFETS shall meet all passport and visa requirements for civilians, as outlined in the Foreign Clearance Guide, prior to commencing overseas travel. (T-2) (Added-AFSOC) Mobility Folder. AFETS mobility folder shall be maintained separately from personnel records IAW local unit mobility policy. Folder should include the DD 2365, Emergency Essential Agreement or equivalent computer generated version. (T-2) (Added-AFSOC) Unit Training Responsibility. AFETS training shall be identified, tracked and scheduled in the same manner as other unit training requirements. (T-2) (Added-AFSOC) Unit will identify to the AFSOC/A4MMT a commissioned officer or equivalent civilian to monitor local AFETS activities. If personnel constrained, unit can submit exceptions to AFSOC/A4M for approval. Unit will notify AFSOC/A4MMT when local supervisors change. (T-2)

9 AFI21-110_AFSOCSUP 24 SEPTEMBER (Added-AFSOC) AFETS Supervisor will ensure AFETS quarterly reports are submitted to AFSOC/A4MMT by the 10 th of each quarter. (T-2) (Added-AFSOC) AFETS supervisor will pre-coordinate all overtime/compensation requests with AFSOC/A4MMT. AFSOC/A4M approves all overtime and compensatory time (pre-approved) for AFSOC AFETS personnel. Supervisors must validate the requirement from the unit CC or designated approval authority prior to actual start of work, if scheduled or unscheduled. If emergency situations prevent Pre-approval, the supervisor will submit the request no later than the start of the next duty day. (T-2) 2.4. AFETS Responsibilities Provide field engineering, technical advice, assistance, and training for maintaining and operating unit equipment Investigate equipment failures and mishaps and train personnel to prevent recurrence Develop contacts with contractor, depot, and AFMC engineers, technicians, and item managers to resolve maintenance problems, design deficiencies, and supply problems Develop special test equipment and maintenance procedures to resolve complex system problems Perform emergency maintenance (direct assistance) on equipment when temporary skill or manning shortages prevent accomplishment by other assigned personnel Advise the unit OPR on the best utilization and management of CETS (Added-AFSOC) AFETS will submit quarterly reports to local AFETS supervisor by the 10 th of each quarter. (T-2) (Added-AFSOC) Overseas AFETS requesting Renewal Agreement Travel, Early Return of Dependents, etc. will contact AFSOC/A4MMT a minimum of 60 days prior to allow funding and orders processing. (T-2) 2.5. CETS Contractor Responsibilities Provides ETS through CETS employees who perform the duties described in the TWS Selects, supervises, and exercises sole and autonomous control and direction over CETS employees Comply with the administrative and security regulations of the using activities Provides copies of the TWS to CETS employees Provides CETS security clearance certification to the unit security office CETS Employees Responsibilities Give on-site technical advice and hands-on training on all aspects of equipment maintenance and operation including modifications and retrofits Advise and train on special tools, handling equipment, test equipment, and other related items Comply with and emphasize Air Force safety precautions.

10 10 AFI21-110_AFSOCSUP 24 SEPTEMBER Provide maintenance and operational information from the manufacturer Assist in mishap investigations and failure data reporting Perform direct maintenance only under unusual or emergency circumstances, and only for a short time Submit monthly activity reports and Certificates of Service Retain a copy of the TWS in their personnel files.

11 AFI21-110_AFSOCSUP 24 SEPTEMBER Chapter 3 CONTRACTING 3.1. General. AFMC is the central contract agency for CETS. AFMC has designated the Aeronautical Systems Center (ASC), Enterprise Acquisition Division (office symbol, PKESN), 2275 D Street, Bldg 16, room 128, Wright Patterson AFB OH as the single Procurement Contracting Office (PCO) for CETS. ASC/PKESN is the ACO and is responsible for administering CETS contracts for all MAJCOMs and FOAs except HQ ACC which will establish an internal ACO. ASC/PKESN only accepts CETS requirements initiated by the MAJCOM OPRs Government Facilities and Services. The government provides the contractor the following facilities and services, which will be specified in the CETS contract: Suitable transportation for contractor personnel, baggage, and equipment at the work site and on official business. If the Government fails to provide this transportation, it will reimburse the contractor for transportation expenses. All travel requires advance approval from the MAJCOM OPR or designee Electronic message and internet services to the contractor IAW AFI , Information Technology Hardware Asset Management and other appropriate equipment specific directives Telephone services for official business according to the same local directives applicable to government employees. CETS may use DSN only in overseas areas with prior approval according to AFI , Managing High Frequency Radios, Personal Wireless Communication Systems, and the Military Affiliated Radio System The contractor may use government services and agencies to transmit and exchange funds for employees when commercial services are not adequate or available. JUDITH A. FEDDER, Lt Gen, USAF DCS/Logistics, Installations & Mission Support (AFSOC) IRA D. WILLIAMS, GS-15, DAFC Executive Director of Logistics

12 12 AFI21-110_AFSOCSUP 24 SEPTEMBER 2015 References Attachment 1 GLOSSARY OF REFERENCES AND SUPPORTING INFORMATION AFI , Personnel Security Program Management, 27 January 2005 AFI , Managing High Frequency Radios, Personal Wireless Communication Systems, and the Military Affiliated Radio System, 9 January 2002 AFI , Information Technology Hardware Asset Management, 7 January 2011 AFI , Publication and Forms Management, 18 May 2006 AFI , Civilian Mobility, 18 March 1994 AFI , Discipline and Adverse Actions, 22 July 1994 AFI , Air Force Training Program, 15 September 2010 AFI , Maintenance Training, 22 February 2006 AFI V1, Budget Guidance and Procedures, 3 March 2005 AFMAN , Management of Records, 1 March 2008 AFPD 21-1, Air and Space Maintenance, 25 February 2003 FAR, Subpart 45.3, Authorizing the Use and Rental of Government Property, 14 June 2007 T.O D-54, USAF Deficiency Reporting, Investigation, and Resolution, 1 October 2009 Prescribed Forms None (AFSOC) Prescribed Forms (AFSOC) None Adopted Forms AF Form 847, Recommendation for Change of Publication Abbreviations and Acronyms ACC Air Combat Command ACO Administrative Contracting Officer ADPE Automated Data Processing Equipment AETC Air Education and Training Command AFCO Air Force Certifying Officer AFETS Air Force Engineering and Technical Services AFI Air Force Instruction AFMAN Air Force Manual

13 AFI21-110_AFSOCSUP 24 SEPTEMBER AFMC Air Force Materiel Command AFPD Air Force Policy Directive AFRC Air Force Reserve Command AFRIMS Air Force Records Information Management System ANG Air National Guard ASC Aeronautical Systems Center CETS Contract Engineering and Technical Services CLS Contract Logistics Support COS Certificate of Service DEV Deviation DMD Deployment Manning Document DoD Department of Defense DRU Direct Reporting Unit DWCF Defense Working Capital Fund ETS Engineering and Technical Services FAR Federal Acquisition Regulation FOA Field Operating Agency FYDP Future Years Defense Program HQ Headquarters IAW In Accordance With ILCM Integrated Life Cycle Management ICS Interim Contract Support MAJCOM Major Command MDS Mission Design Series (of aircraft) MOA Memorandum of Agreement MOO Maintenance Operations Officer MOU Memorandum of Understanding NCO Noncommissioned Officer O&M Operations and Maintenance OPR Office of Primary Responsibility PBL Performance Based Logistics PCO Procuring Contract Office or Officer

14 14 AFI21-110_AFSOCSUP 24 SEPTEMBER 2015 PCS Permanent Change of Station PIWG Product Improvement Working Group POM Program Objective Memorandum QAE Quality Assurance Evaluator R&D Research and Development RDS Records Disposition Schedule TDY Temporary Duty TIM Technical Interchange Meeting TWS Task Work Specification UTC Unit Task Code Terms Administrative Contracting Officer (ACO) The contracting officer assigned contract management and administration responsibilities under each CETS contract exhibit. ASC/PKESN is the ACO for all agencies except HQ ACC which will establish an internal ACO or negotiate an ACO agreement with ASC/PKESN. Air Force Certifying Officer (AFCO) AFCOs are appointed by the using activity OPR to be the government s on-site representatives to ensure the contractor meets the requirements of the Task Work Specification (TWS) and monitor CETS personnel time and attendance. Air Force Engineering and Technical Services (AFETS) AFETS is on-site field engineering support and specialized technical training provided by highly experienced and technically qualified Air Force civilian or military personnel. May also refer to the people who perform these duties. CETS Certificate of Service (COS) The CETS representative prepares the COS and presents it to the AFCO each month for certification. The AFCO notes any exceptions or unsatisfactory services on the COS. Contractor Engineering and Technical Services (CETS) CETS is on-site ETS provided by technically qualified defense contractor representatives to elevate the skills and abilities of AFETS Air Force military and civilian personnel to the self-sufficiency level. May also refer to the personnel who perform these duties. Engineering and Technical Services (ETS) ETS provides Air Force units with full engineering support and instruction, technical advice, and training in the installation, operation, and maintenance of aircraft and aerospace equipment, weapon systems, and ground-based communications, radar, and computer equipment. Air Force or contractor ETS specialists provide these services using hands-on training or other forms of instruction. MAJCOM OPR The office assigned the responsibility for central management of the command s ETS program. This responsibility will be the MAJCOM director of Logistics or equivalent. Commands with similar equipment or weapon systems may appoint one MAJCOM to function as OPR for all involved MAJCOMs as designated by MOA/MOU.

15 AFI21-110_AFSOCSUP 24 SEPTEMBER Procuring Contracting Officer (PCO) The contracting officer, Wright-Patterson Aeronautical System Center Enterprise Acquisition Division PKESN, who negotiates and executes the basic CETS contract. Training Provided by ETS System-specific technical training, provided by ETS personnel within a unit to increase the technical qualifications of assigned personnel, using any media deemed practical to meet unit requirements. Using Activity The unit receiving ETS support. The using activity is subordinate to the major activity. Using Activity OPR The office within the using activity assigned responsibility for ETS program management. Typically, the logistics group commander is the using activity OPR.