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8 APCO Department of Emergency Services & Public Protection (CT) Fairfax County (VA) Department of Public Safety Greater Harris County (TX) Emergency Network Hamilton County (IN) Public Safety Communications NENA North Central Texas Council of Governments (TX) Rochester/Monroe County (NY) Emergency Communications Department Stafford County (VA) Sheriff s Office Vail (CO) Public Safety Communications Center Weakley County (TN) Emergency 9-1-1

9 Primary commitment is to the caller, ensuring a consistent level of care The power of the project comes from the breadth of organizations participating in the development Balanced the perfect against the need for consensus Collaborative process

10 Collaborative effort of community peers A guide List of training topics Aid to evaluate your own training program A supplement to support existing standards A minimum

11 Telecommunicator roles and responsibilities call processing Radio communications Emergency management Emergency communications technology Legal concepts Interpersonal communications Stress management Quality assurance On-the-job training guidelines

12 Not a training program Not mandated Not a replacement for existing standards Not a standard

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14 WORKING GROUP PERSPECTIVE TENNESSEE KANSAS MPLS/ST. PAUL METRO REGION, MN IDAHO

15 Tennessee already has a minimum requirement Agencies taking calls must meet these state level requirements A crosswalk was performed to look at the state requirements vs. the guidelines

16 Results of the crosswalk.

17 Local 911 authorities self-initiating actions Taking ownership Amending program Exceeding Guidelines

18 Governance Act repealed older statute Provided framework to transition to future Established the KS Coordinating Council Increased fees in 2016 Allowed for PSAP training

19 Training Standards Committee 2013 KS CC established subcommittee Under Operations Committee of KS CC Appointed by Ops Committee Executive level PSAP leadership Various size PSAPs represented Discipline specific needs represented

20 Training Standards Committee 2014 Adopted standards Evaluated sampling of other states training programs APCO training Issued RFP for statewide hosted solution Established the Kansas 911 Knowledge Center

21 Training Standards Challenges Working through the process Creation of an actual standard that is acceptable to all Limitation on Enforcement Keep it high-level

22 Lessons Learned Creating a standard and adopting it, but limitations on enforcement Keeping it high level vs. getting too much into the weeds Don t underestimate that this process takes time

23 TRAINING REQUIREMENTS AND STANDARDS Enforcement discussion Used the Recommended Minimum Training Guidelines for a review of KS standards

24 Current Projects Outreach and education on the Training Standards Marketing the Kansas 911 Knowledge Center and its use Next Steps Continue our education to PSAP s of the standards Engage PSAP s on the value of the Kansas 911 Knowledge Center Further discussion on our ability to enforce the standards Develop standards for CTO s and Supervisors

25 BACKGROUND 2015 Assess PSAP Needs 2016 Report Issued

26 Four Primary Areas of Concern Employee-recruitment, staffing, retention Training-maintenance of skills, cost containment, standardization Budget-increasing and unknown costs, can we keep up, legislation, fee limitations Technology-text to 9-1-1, COOP, other technologies

27 Call taker/dispatch training First Responder disciplines have certification or licensing requirements Finding qualified candidates is difficult PSAPs independently design, organize and perform training Costs for training born solely by the PSAP Duplication of training efforts Recommended MESB develop minimum training standards for new call takers/dispatchers

28 MESB Tech Ops Committee Workgroup PSAP Roundtable Formed as venue to discuss operational issues Morphed into group primarily focused on training Natural group to draft training standards for region

29 Common curriculum content identified Draft standard started to emerge Recommended Minimum Training Guidelines announced Comparative analysis

30 After drafting, sent to the TOC for review Would regional standard be usurped by a state standard? Would other key stakeholders approve? TOC delayed approval two months Time taken to fully vet with Mn Sheriff s Association leadership and local Sheriffs who manage PSAPs

31 MESB Board review Concerns expressed related to job classification/compensation impacts Counties reviewed draft standard No additional feedback Approved, November 2016

32 State not pursuing single standard MESB only region to adopt a training standard Model shared with other regions Some other regions close to adoption

33 Idaho Public Safety Communications Commission Created PSAP Standards & Training Committee in 2010 Committee is comprised of regional representatives Tenacious, collaborative, committed, and flexible

34 Buy-in from key stakeholders Sheriffs and Police Chiefs of 5 Primary City PSAPs Other stakeholders ISA; ICoPA; ISP; ITD; IPAA; Idaho POST Council; Idaho EMSAC; IAC; Idaho FOP; IFCA; Idaho DHW; Nampa Police Department; Blaine County Emergency Communications; DIGB 1; DIGB 2; DIGB3; DIGB5; IPSCC; Idaho EMS Physicians Commission; and TSE Council Legislative Support

35 Tips Listen Compromise May need to take baby steps; staged effort

36 Education Goal is to enhance public awareness Statewide educational tour Advertise Invitees-first responders, chiefs, sheriffs, media Publish proposed language-make it accessible

37 Find a Sponsor Use advocates with positive and extensive recognition One-on-One meetings with key legislators on key committees Judiciary & Rules committee

38 Success is sweet. Unanimous Senate passage Unanimous House committee passage Full House passage (65 yea, 4 nay, 1 absent) Governor signed on April 19 Effective July 1, 2017

39 Lessons Learned. Keep it simple Don t try to achieve too much Emotional, tearful testimony is not always effective Rule of 80

40 Model/Example Provides suggested language Includes necessary elements Offers options Flexible for local needs

41 Elements of Good Legislation Generic PPT At-A-Glance One Pager Talking Points Elevator Pitch Early Adopter Case Studies

42 By 2020, 50% of our states will have training requirements or guidelines for telecommunicators

43 Questions regarding the Recommended Minimum Training Guidelines or the Model Legislation and Advocacy Packet can be sent to:

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