Nonprofit Founded Partner with Government. Design Services & Policy. Focus on Poor & Vulnerable

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1 HELLO!

2 Nonprofit Founded 2011 Partner with Government Design Services & Policy Focus on Poor & Vulnerable

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4 SERVICES FOR STUDENTS WITH DISABILITIES

5 FRAME FAMILY EXPECTATIONS FOR SERVICE SHARE FAMILY KNOWLEDGE OF CHILD WITH SERVICE TEAM ALERT FAMILIES ABOUT SERVICE CHANGES

6 JAIL & SUBSTANCE ABUSE

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8 VETERAN ACCESS TO MENTAL HEALTH CARE

9 DESIGN APPROACHES

10 USER- CENTERED HOLISTIC VISUAL & ITERATIVE CO- CREATIVE TIME- BASED Adapted from Stickdorn, M., & Schneider, J. (2011). This is service design thinking: basics, tools, cases. Hoboken, N.J: Wiley.

11 PHASE 1 PHASE 2 PHASE 3 DESIGN RESEARCH DESIGN PROTOTYPING DESIGN TESTING RESEARCH SCOPING FIELDWORK SYNTHESIS & IDEATION PLANNING, SCOPING, AND BUY-IN WITH DECISION-MAKERS RE-DISCOVERY HANDS-ON COLLABORATIVE WORK WITH STAKEHOLDERS CO-DESIGN & PROTOTYPING IDEA REFINEMENT AND CREATIVE PROBLEM SOLVING BY TEAM DESIGN REFINEMENT FEASIBILITY REVIEW REAL-WORLD TESTING EVALUATION DESIGN STORYTELLING STORYTELLING AND MARKET-BUILDING PILOT DEFINITION SCALE-UP PROPOSALS

12 PHASE 1 PHASE 2 PHASE 3 DESIGN RESEARCH DESIGN PROTOTYPING DESIGN TESTING RESEARCH SCOPING FIELDWORK SYNTHESIS & IDEATION DESIGN STORYTELLING RE-DISCOVERY CO-DESIGN & PROTOTYPING DESIGN REFINEMENT PILOT DEFINITION FEASIBILITY REVIEW REAL-WORLD TESTING EVALUATION UP-SCALING

13 OUR TOPIC: DESIGN APPROACHES TO PRIVACY AND SHIFTS IN PRIVACY REGULATION

14 USER- CENTERED REGULATION *dogfooding, extreme users, etc. *1) *2) VISUAL & ITERATIVE HOLISTIC REGULATION * still corporeal REGULATION CO- CREATIVE REGULATION *gonzo solutions TIME-BASED REGULATION *product & human lifecycles Adapted from Stickdorn, M., & Schneider, J. (2011). This is service design thinking: basics, tools, cases. Hoboken, N.J: Wiley.

15 DESIGN APPROACHES MAY REVEAL (OR CAUSE) PROBLEMS

16 THE DESIGN PROCESS IS FUNDAMENTALLY UN-PRIVATE (CONSENT PRACTICES NOTWITHSTANDING)

17 SERVICE PROVIDERS CHILD FAMILY SERVICE OWNERS THE DESIGN PROCESS MAY REVEAL THE COMPETING PRIVACY NEEDS OF MULTIPLE STAKEHOLDERS SCHOOL LEADERS AGENCY REGULATORY DIVISION 2 OTHER AGENCY REGULATORY DIVISION TEACHERS AGENCY REGULATORY DIVISION 1

18 THE DESIGN PROCESS MAY GENERATE USER-CENTERED SOLUTIONS AT ODDS WITH PRIVACY This is the key to sharing information with the people who take care of my child

19 THE DESIGN PROCESS MAY REVEAL THAT DIGITAL SYSTEMS ARE PRIVATE, BUT THE SERVICE IS NOT Photo Credit: Michelle V. Agins/The New York Times

20 STATEMENT IN SUPPORT OF CLAIM FOR SERVICE CONNECTION FOR POST-TRAUMATIC STRESS DISORDER (PTSD) OMB Approved No Respondent Burden: 1 hour 10 minutes Expiration Date: 8/31/2017 VA DATE STAMP DO NOT WRITE IN THIS SPACE ce is needed, attach a separate sheet, indicating the item number to st) INSTRUCTIONS: List the stressful incident or incidents that occurred in service that you feel contributed to your current condition. For each incident, provide a description of what happened, the date, the geographic location, your unit assignment and dates of assignment, and the full names and unit assignments of you know of who were killed or injured during the incident. Please provide dates within at least a 60-day range and do not use nicknames. It is important that you complete the form in detail and be as specific as possible so that research of military records can be thoroughly conducted. If more space is needed, attach a separate sheet, indicating the item number to which the answers apply. 1. NAME OF VETERAN (First, Middle, Last) 2. VA FILE STRESSFUL INCIDENT NO. 1 STRESSFUL INCIDENT NO. 1 3A. DATE INCIDENT 3B. OCCURRED LOCATION (Mo., day, yr.) 3B. OF LOCATION INCIDENT OF (City, State, (City, Country, State, Province, landmark Country, or military installation) Provi ay, yr.) 2. VA FILE NO. 3C. UNIT ASSIGNMENT DURING INCIDENT (Such as, DIVISION, WING, BATTALION, CAVALRY, SHIP) 3D. DATES OF UNIT ASSIGNMENT (Mo., day, yr.) FROM TO 3E. DESCRIPTION OF THE INCIDENT THE DESIGN PROCESS MAY HIGHLIGHT HOW PRIVATE SERVICES CAN STILL VIOLATE HUMAN VALUES 3F. MEDALS OR CITATIONS YOU RECEIVED BECAUSE OF THE INCIDENT 3F. MEDALS OR CITATIONS YOU RECEIVED BECAUSE OF THE INCIDENT INFORMATION ABOUT SERVICEPERSONS WHO WERE KILLED OR INJURED DURING INCIDENT NO. 1 INFORMATION ABOUT SERVICEPERSONS WHO WERE KILLED OR INJURED DURING INCIDENT NO. 1 (ATTACH A SEPARATE SHEET IF MORE SPACE IS NEEDED) 4A. NAME OF SERVICEPERSON (First, Middle, Last) 4B. RANK 4C. DATE OF INJURY/DEATH (Mo., day, yr.) (ATTACH A SEPARATE SHEET IF MORE SPACE IS NEEDED) 4D. PLEASE CHECK ONE 4E. UNIT ASSIGNMENT DURING INCIDENT (Such as, DIVISION, WING, BATTALION, KILLED IN ACTION WOUNDED IN ACTION CAVALRY, SHIP) 4A. NAME OF SERVICEPERSON (First, Middle, Last) 4B. RANK 4C. DATE OF INJURY/DEATH (Mo., day, yr.) KILLED NON-BATTLE INJURED NON-BATTLE 4D. PLEASE CHECK ONE KILLED IN ACTION 5A. NAME OF SERVICEPERSON (First, Middle, Last) 5B. RANK 5C. DATE OF INJURY/DEATH (Mo., day, yr.) 5D. PLEASE CHECK ONE KILLED IN ACTION WOUNDED IN ACTION KILLED NON-BATTLE WOUNDED IN ACTION INJURED NON-BATTLE 4E. UNIT 5E. UNIT ASSIGNMENT DURING INCIDENT DURING (Such as, DIVISION, INCIDENT WING, BATTALION, (Such as, DIVISION, WING, BATTALION, CAVALRY, SHIP) CAVALRY, SHIP) VA FORM AUG SUPERSEDES VA FORM , JAN 2014, WHICH WILL NOT BE USED. PAGE 1

21 doors THE DESIGN PROCESS MAY HELP DELAY NECESSARY REVOLUTIONS

22 THANKS AGAIN