Thai e-government today

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Terence Cross
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1 Thai e-government today Chumphol Krootkaew Researcher Government IT Infrastructure, National Electronics and Computer Technology Center, National Science and Technology Development Agency 1

Policies Thailand ICT Policy Development eindustry e-government e-society ecommerce e-education National ICT Masterplan 2002-2006 IT 2000 Policy IT 2010 Policy Ministry National IT Committee

2 Policies Thailand ICT Policy Development eindustry e-government e-society ecommerce e-education National ICT Masterplan IT 2000 Policy IT 2010 Policy Ministry National IT Committee (established 1992) of. ICT ^1992 ^1993 ^1994 ^1995 ^1996 ^1997 ^1998 ^1999 ^2000 ^2001 ^2002 ^2003 ^2004 ^2005 ^2006 Introduction of Internet Software Park Thailand Software Industry Promotion Agency SchoolNetThailand Activities Government Information Network Government CIO Program E-Commerce Resource Center IT Law Development Electronic. Transactions Act e-thailand Government CA Service NII, CompCrime, DP Acts TIS-620 Thai Character set in UNICODE TIS-620 Thai Character set registered with IANA e-government Project English-Thai Web Translation 2

3 ICT Development Program Flagships and Infrastructures in IT 2010 Economy Society e-industry e-commerce e-government e-society e-education Science and Technology, R&D, Knowledge Information Development, IT Literacy, IT HR Telecommunication Infrastructure Quantity Quality 3

4 Lessons from experience: Strategy Central agency needed to facilitate and coordinate the effort. Processes need to be redesigned alongside technology implementation, otherwise the result will be automation of flawed processes. The most difficult issue is the change in mindset, from a traditional department-centric thinking to a customer-centric and user-friendly approach. Citizen and business portals should be organized around citizen needs and goals, and not around government departments and agencies. 4

5 Lessons from experience: Strategy Standards are vitally important in supporting interoperability. Effective communications across government agencies is essential. Accessibility is an important consideration. Continued Effective partnerships with private sector is crucial. Successful e-government initiatives require coherent integration of government infrastructure, systems, processes the scale of change required is immense. 5

6 Lessons from experience: Implementation Continued Clear justification for projects Clarity about costs and benefits. Balancing cost, payoff, and risk in implementation. Use appropriate and customized technology. Adequate funding of projects Citizens are willing to pay, if they see real value. Private sector involvement can defray costs. Organization to design, develop, and implement Use government experts with IT training, not IT experts. Insource strategy; Outsource design and development. Project management Think big, start small, scale fast. Celebrate early wins, celebrate reasoned failures. Focus on training and change management. 6

7 Thailand e-government Development Beneath the Iceberg Political will And support - Ministry of ICT - National IT Committee Computer and Network Infrastructure - Government IT Services - Government Information Network - SchoolNet Information in every organization National Operation Center Information Infrastructure - Govt Data Infrastructure - Govt News Exchange - Govt Data Exchange - Government Interoperability Standard Security & Policy -PKI -ThaiCERT -Computer Crime Law - Gov CA Service HRD CIO/CEO Program E-Commerce Infrastructure Rules & Regulations Legal Infrastructure Civil Servant Attitudes - CIO Training - CIO Forum - CIO Conference - e-commerce Resource Center -G to C -G to B - e-procurement - e-tax - e-citizen - e-marketplaces - Electronic Transactions Act - Data Protection Law - NII Law, EFT Law 7

8 Monitoring e-government Progress (Mission Strategy Action Plan ICT Project) 8

9 Government ICT Projects Monitoring System Project s Action Plan Integrating Subsystem Project s Progression Monitoring Subsystem Distributed web-based application ICT projects data INPUT by all government agencies (grouped by Ministries) Automatic report generating to Public and Cabinet Open Source / Free Software Development 9

10 Government ICT Projects Monitoring System (Distributed Web-based Application) Ministerial Database NECTEC Ministerial Mirror Site Cabinet / Public Data Entry by Agencies Ministerial Database Ministerial Mirror Site Progress Report Ministerial Mirror Site National Database Data Entry by Agencies Ministerial Database Ministerial Mirror Site Direct Data Entry from some Agencies/Ministries 10

11 Govt. ICT Projects Report summary Agencies/ Ministries number Number of Projects Number of Projects by Strategies Sum of Budget Sum of Budget by FY and by Categories FY 2004 Sum of Budget by Strategies 11

12 Projects by Agencies/Ministries List of Ministries List of Agencies 12

13 Budget by Agencies/Ministries 13

14 Projects by Strategies (National ICT Mater Plan) 14

15 Budget by Strategies 15

16 Printable Report (to Cabinet meeting) 16

17 Project Progression Report On-time Reporting Late Reporting Not-Yet Reporting 17

18 Searching Results [Keywords: smart card] 18

19 Monitoring Govt. e-service (Govt. Website Assessment) 19

20 e-government Website Development Publish Interact Transact Integrate Intelligence Information available online Two-way communication Transaction handled online Process, system and organisational integration Website that learns user behavior The application of ICT in interactions between Government and Citizens Government and Businesses Government and Employees Government and Government to simplify and improve democratic, government and business aspects of Governance. 20

21 Self-Assessment System Setting Criteria Self Assessment Evaluate & Analyze Service e-readyness Explorer System see.thaigov.net/ indicator/system Automatic Survey System (Dead Link, Number of Page, Size) Reporting Brain Storming Workshop see.thaigov.net/indicator Output from workshop Improve & Setting Criteria for next survey 21

22 Question Answer 22

23 Keyword Details 23

24 Overall of Thailand Government websites development (2004) (87%) (6%) (5%) (60%) (13%) 46 (17%) (44%) 19 (7%) -33 Information Interaction Transaction Integration Intelligence ข นพ นฐาน ข นกลาง ข นส ง 24

25 Overall of Thailand Government websites development (2004) Intelligence Information Unit: Percent Interaction Integration Transaction Evaluation 25

26 Critical Factors for Government e-services ระบบสองภาษา Bilingual content บร การแบบฟอร ม ท ให ดาวน โหลดได Download Forms (64%) (59%) Unit : Number of Government Websites ความท นสม ย ของข อม ล Data Updating (91%) ระบบร กษา 217 ความปลอดภ ย 167 ของข อม ล 117 SSL,Data Encryption (12%) 145 (54%) ระบบตรวจสอบ ย นย นต วตน Log-in form 137 (51%) 198 เว บบอร ด Web Board (74%) 164 (61%) ระบบส บค นข อม ล Search engine ระบบและฐานข อม ล ท สามารถตอบสนอง เม อร องขอ Responsive Database 26

27 Bridging Digital Divide 27

28 ICT for Poverty Reduction :- Rural IT Empowerment 28

29 Activities at a telecenter Telecenter is a place for learning activities for people of all ages. 29

30 Changing the old household accounting... 30

31 ... into a spreadsheet accounting form Keeping track of the expenses and income in each household. Schoolchildren are the helpers. 31

32 Next Wave of e-government 32

33 Ubiquitous Computing Dr. Mark Weiser, The Computer for the 21th Century, Scientific American, August 1991 U-Government = Government Everywhere (in Everything) 33

34 m-government mgovernment is a subset of e-government. egovernment is the use of information and communication technologies (ICTs) to improve the activities of public sector organisations. m-government, those ICTs are limited to mobile and/or wireless technologies like cellular/mobile phones, and laptops and PDAs (personal digital assistants) connected to wireless local area networks (LANs). mgovernment can help make public information and government services available "anytime, anywhere" to citizens and officials. Source: egovernment for Development, mgovernment: Mobile/Wireless Applications in Government, Emmanuel C. Lallana,

35 Number of PCs Per 100 Citizen Number of Internet Host Per 1000 citizens 35

36 Phone line Mobile Phone Mobile Phone Internet โทรศ พท ม อถ อ โทรศ พท ม อถ อ+ โทรศ พท บ าน โทรศ พท บ าน+ 36

37 Ubiquitous Networking Applications 37

38 Number of Mobile Users in Thailand Mill. Users Percent Mobile users % of Population * Year Source : TOT, CAT Thai * e-government as of May 2003today, October 5,

39 Focus on citizen, not structures 39

40 Thank you for your attention. 40

National ICT Policy in Thailand

National ICT Policy in Thailand By Thaweesak Koanantakool, Ph.D. and Chadamas Thuvasethakul Ph.D. National Electronics and Computer Technology Center, National Science and Technology Development Agency,