The value of our volunteers. A study focusing on the value of volunteers mobilized for all chapter services. Philippine Red Cross

Transcription

1 7 A study focusing on the value of volunteers mobilized for all chapter services by Lloyd L. Sapla, RN Chapter Service Representative Disaster Management

2 How we work Strategy 2020 voices the collective determination of the IFRC to move forward in tackling the major challenges that confront humanity in the next decade. Informed by the needs and vulnerabilities of the diverse communities with whom we work, as well as the basic rights and freedoms to which all are entitled, this strategy seeks to benefit all who look to Red Cross Red Crescent to help to build a more humane, dignified, and peaceful world. Over the next ten years, the collective focus of the IFRC will be on achieving the following strategic aims: 1. Save lives, protect livelihoods, and strengthen recovery from disasters and crises 2. Enable healthy and safe living 3. Promote social inclusion and a culture of non-violence and peace International Federation of Red Cross and Red Crescent Societies, Asia Pacific zone, Kuala Lumpur, 2014 Any part of this publication may be cited, copied, translated into other languages or adapted to meet local needs without prior permission from the International Federation of Red Cross and Red Crescent Societies, provided that the source is clearly stated. Requests for commercial reproduction should be directed to the IFRC at secretariat@ifrc.org All photos used in this study are copyright of the IFRC unless otherwise indicated. Cover photos: Above: Early Christmas Gift Giving to affected families of Typhoon Yolanda at Tacloban, Leyte in partnership with Leyte Progressive High School Alumni Association, October Bottom left: Ambulance first aid station deployments during the All Saints/Souls Day celebration. Bottom right: Emergency Response Unit Volunteers deployed during the 75th Jubilee Celebration of Quezon City extricates a patient from the crowd going to the ambulance for transport. All photos are courtesy of. Asia Pacific Zone office The Ampwalk, Suite (North Block) 218 Jalan Ampang 50450, Kuala Lumpur, Malaysia Tel: Fax: OD.asiapacific@ifrc.org P.O. Box 372 CH-1211 Geneva 19 Switzerland Telephone: Telefax: secretariat@ifrc.org Web site:

3 Table of contents Executive summary 2 1. Introduction 4 5 Quezon City Chapter (PRC-QC) 5 Quezon City, the City of Stars 6 Highlights of the services delivered by the PRC Quezon City Chapter 7 2. The economic value of our volunteers 9 A. Total volunteer investment 9 B. Total number of volunteer hours 10 C. Full-time staff equivalent of the total number of volunteer hours 11 D. Total volunteer value 11 E. The VIVA ratio Other findings Conclusion Recommendations 16 List of tables Table 1: Total volunteer investment, January to December Table 2: Total volunteer value, January to December

4 Executive summary Previous study was conducted for Quezon City chapter involving its volunteers. Some recommendations from the previous study were achieved, while some were only partially implemented due to challenges encountered.. This study now includes partly the monitoring of volunteering hours by the community-based volunteers. It has been mentioned in the previous studies that Resource Management System (RMS) will be utilized as a tool to monitor, record, and generate reports for volunteering hours rendered by volunteers in all activities of the chapter. Recognition, awarding and provision of tokens to volunteers have only been partly conducted for 2014 because the system or policy that covers such undertaking is still under review for further improvement. This study used the Resource Management System to obtain the total volunteering hours for the period January to December 2014 by chapter-based and communitybased volunteers whose record shows active status in the system. Key findings Total number of volunteers involved: 142 Total number of beneficiaries reached: 343,872 Total volunteering hours spent: 69,576 hours Number of equivalent full time paid staff for the total volunteering hours spent: 36 Total volunteer value: PHP7,736,563 Average value per volunteer service: PHP54,483 At a glance! 343,872 beneficiaries reached in 2014 Investment: PHP 3,124,352.32/CHF 70,548 Expenses per volunteer: PHP 22,002/ CHF 162 total volunteer value: PHP 7,736,563/ CHF 181,708 Total number of volunteer hours: 69,576 Equivalent full time staff for the total number of volunteer hours: 36 Total expenditures of the chapter for volunteer service related activities: PHP3,124, Average cost per volunteer: PHP 22,002 VIVA ratio: 1:3 which means that for every one peso being spent for volunteers, the chapter receives 3 pesos worth of services from the volunteers. 2

5 Recommendations 1. The Resource Management System (RMS) should include report on volunteers who have participated in all districts during the year regardless of how many hours each volunteer has rendered, for easier and more accurate reporting. 2. Explore the use of other modules in the Resource Management System for the day to day operation and/or during emergency or disaster response activities of the chapter. 3. Review the variables by the PRC regarding the terms used in the RMS. 4. Device a system for better monitoring of chapter expenses related to having volunteers. Refer to page 16 for full recommendations. Above: Mobilization of RCY Volunteers together with their advisers to form the largest IHL Human Formation, November 9, 2014 at Camp Aguinaldo, Quezon City. left: Relief operation activities of the chapter at fire incident in Brgy. Tatalon, Quezon City. 3

6 4 1. Introduction The Volunteer Investment and Value Audit (VIVA) model was developed by Katharine Gaskin to highlight the economic value of volunteer work. The model assesses the value of volunteering by considering the total cost the National Society spends on its volunteers vis-à-vis the total economic value of the services they have rendered. It gives important information about the cost effectiveness of the project or programme under review. Since a pure VIVA study only focuses on the economic value of volunteers, the IFRC study authors consciously sought to include in this study the other contributions that volunteering has brought to the individual volunteers, to the beneficiaries, to the branches and to the National Society. We have included quotes from volunteers and beneficiaries, as well as factual data on services rendered and persons assisted where possible. Hence, we have the more ambitious title. In October 2011, the PRC QC chapter participated in a VIVA Webinar organized and hosted by the IFRC Asia Pacific Zone in Kuala Lumpur. After the webinar, PRC-Quezon City Chapter has conducted a VIVA study on its Emergency Response Unit for the 2012 study series. In the 2013 study series, the chapter participated again and this time covering a wider scope by including all the other services and departments. It has been recommended to utilize the Resource Management System as the main reporting system to be used in capturing volunteering hours for this 2014 series. One of the recommendations was to include monitoring of volunteering hours for There are many reasons why I volunteer, but probably the best of it all is simply to help others. Volunteering can help me learn new skills and sharpen old ones;honing my communication, leadership, teamwork, and time management. I can also have the chance to network with others and possibly vet out a new career. Volunteering through different programmes inspires me to devote to a cause that s close to my heart while spreading that passion to others. I am able to meet new people and have exciting experiences. Gretchel Marasigan ERU Volunteer community-based volunteers. However, for the year 2014, only selected areas were included in the implementation of such. Provisions and other rewards to volunteers have been on continuous implementation, though still going through fine tuning process. Objectives of the study: 1. To illustrate the economic value of its chapter and community-based volunteers from the different programmes and projects being implemented, showcasing cost effectiveness and efficiency to further boost investment in chapter volunteering programme 2. To develop a more effective management of chapter and community-based volunteers

7 3. To develop better planning, implementation, monitoring and reporting of programmes and activities of chapter and community-based volunteers 4. To increase recognition, recruitment and retention of chapter and communitybased volunteers For more information about The (PRC) was created on April 15, 1947 through the PRC and its services go Republic Act 95 (now RA 10072). It serves as an auxiliary arm of the to government in the humanitarian field through its network of 100 chapters and sub-chapters across the country. The PRC carries out six basic services, namely; disaster management services, blood services, safety services, community health and nursing services, social services, and volunteer and youth development. The PRC is governed by a Board of Governors composed of 30 members. Management is headed by the secretary general and supported by the executive staff. Each chapter has its own Board of Directors with the chapter administrator as head of the management staff. Chapters of the are categorized as Class A, B, C, and D, with A being the highest. Quezon City Chapter (PRC-QC) The Quezon City chapter was organized on October 25, 1948 by the then Philippines First Lady Doña Aurora Aragon Quezon who also served as its first Chairman of the Board. In its more than 66 years of existence, the chapter has been the leading humanitarian organisation in Quezon City which has an estimated population of 3,179, Quezon City chapter is a Class A chapter of the PRC. It takes pride in its achievements and honored to be recognized as the premier chapter of the. It is a trailblazer in many areas of chapter operation. With cash resources of PHP 38,826, which it raises locally every year, the chapter delivers all the Red Cross services and special projects through its 41 professional staff and 16,721 committed volunteers. The amount of PHP 28,005, is the estimated total funds raised by having volunteers which comprises 72% of the total funds generated by the chapter. Every PRC chapter has to generate its own yearly budget. Resources mostly come from donations (cash or in kind), implementation of fund-raising programmes and activities, processing fees from blood services, PRC trainings, and income-generating services such as first aid and ambulance services. Handwasing activity at one of the evacuation centers in Brgy. Tatalon during the Typhoon Glenda Operations, September

8 PRC QC chapter resource generation 2014 (this includes mobilization of volunteers) Sub Total % of volunteer contribution on resource generation Estimated total amount of volunteer contribution on resource generation Membership Insurance 5,925, % 5,332, Direct Solicitation 3,466, SBST Raffle Tickets 1,540, % 1,463, Red Cross Cans 5,881, % 5,822, Red Cross Canteen 473, % 236, Red Cross Collaterals 829, % 414, Movie Benefit 210, Souvenir Program 52, Benefit Concert 911, Blood Services 13,202, % 9,902, Safety Services 4,870, % 4,627, Social Services 5, Community Health & Nursing Services 279, % 139, Disaster Management Services 69, % 66, Communications 20, IHL 120, Others 931, GRAND TOTAL 38,826, % 28,005, Profile of our chapter volunteers come from different walks of life from all ages, but mostly youth aged 25 years and below. Female volunteers comprise 51% while male volunteers, 49%. Most volunteers come from Quezon City, but there are also those from other cities in Metro Manila. Volunteers usually have background in nursing. Diversity and other social impacts shall be further discussed on other findings. Quezon City, the City of Stars Quezon City has the biggest land area (166.2 sq. km.) among the cities in Metro Manila. It has high social and economic activities and large shopping malls. All the major TV networks are in the city, the reason why it is dubbed, City of Stars. The city has 58 hospitals with a combined hospital bed capacity of almost 9,000 and 66 health centres designed to bring health care closer to the community. Urbanization, growing population, and having the major thoroughfares in Quezon City has significantly increased the city s risks for disasters and emergencies, including road mishaps with the biggest number of vehicular accidents and casualties recorded 6

9 in recent years. QC also has the biggest number of fire incidents with deaths and injured, and is likewise considered one of the flood prone areas. Quezon City is transected by the West Valley Fault, which according to scientific studies, can generate up to 7.2 magnitude of earthquake that could cause extensive damage to Quezon City and neighbouring areas. Quezon City is transected by the West Valley Fault, which according to scientific studies, can generate up to 7.2 magnitude of earthquake that could cause extensive damage to Quezon City and neighbouring areas. Highlights of the services delivered by the PRC Quezon City chapter Disaster Management Services (DMS) The Disaster Management Services has conducted emergency rescue to 549 individuals and provided relief goods to 1,965 families (9,825 persons). Two highly skilled volunteers were deployed as Watsan personnel during the Mayon Volcano Operation in October Another group of volunteers were deployed in Samar during the Typhoon Ruby Operation in December During the year, DMS trained a total of 42 barangays (villages), 18 schools, 38 business companies and organisations. Blood Services (BS) In 2014, the chapter collected 8,909 units of blood from volunteer blood donors and dispensed 10,270 units of safe blood and blood products. Safety Services (SS) Deployment and set up of Ambulance and First Aid Station in Quiapo during the Feast of the Black Nazarene, The Safety Services trained 5,071 persons on first aid and 5,223 individuals on basic life support. It established first aid stations for 500 various events, ambulance service to 350 various events and a total of 198 patients were transported to various hospitals within the year. Community Health and Nursing Service (CHNS) CHNS reached a total of 134,834 persons on hygiene promotions sessions, 96,391 persons in dengue prevention awareness campaigns, 69,270 persons in measles awareness campaigns, 2,276 persons on HIV/AIDS information dissemination campaigns. CHNS continues to expand its Mass Blood Donation during the 66th Founding Anniversary of the PRC QC Chapter at Ever Gotesco Mall, October

10 service outlets in accordance to the emerging health needs by promoting quality and safety lifestyle. Social Services (SoS) The Social Services provided psychosocial support to a total of 860 clients during emergencies and disasters, provided hot meals to 3,871 persons, and assisted in tracing two individuals and likewise assisted 18 families for the Emergency Leave Assistance for US-Filipino Servicemen. It is committed to provide welfare services that are responsive to the changing needs of the people. Red Cross Youth (RCY) Its mission is to educate and empower the children and youth in the spirit of Red Cross through leadership trainings and various humanitarian activities. The RCY has organized 51 Junior Red Cross Youth Councils, 31 Senior RCY Councils, 21 College RCY Councils and 4 RCY 143 Youth Councils. 8 Volunteer Service For the year 2014, the PRC-QC chapter mobilized a total of 16,721 volunteers. This figure included community-based volunteers (Red Cross 143 volunteers), who worked directly in the community, especially in times of disasters and emergencies, without necessarily reporting to the chapter. Volunteers are the backbone of all National Societies, including PRC. They are the direct service providers and front liners in times of disasters and other emergencies. In PRC-QC chapter, recruitment of volunteers are done directly in the communities, schools and universities, private companies and government and non-government organisations; or, through tri-media and social media networks, as well as during special events such as World Red Cross Day and International Volunteers Day. Recruited volunteers sign up with the QC chapter providing personal details and work interest. All volunteers undergo training on various life-saving skills in preparation for their humanitarian mission. In appreciation of their voluntary service, the Red Cross gives special awards and recognition based on set criteria. Fund raising volunteers stationed in the metro rail transit.

11 2. The economic value of our volunteers A. Total volunteer investment The total volunteer investment shows all the expenses associated with having volunteers. It must be emphasized that these expenses were incurred by Philippine Red Cross Quezon City chapter because of the presence of the chapter and communitybased volunteers. If there were no volunteers, PRC QC chapter will not be incurring these much expenses. Table 1. Total volunteer investment, January to December 2013 Category of Expenditure Cost Detail Amount (currency) Gasoline Expenses incurred on gasoline for volunteer mobilization 457, % Travel (Local) Expenses on transportation for volunteers to fulfill their duties 70, % Meals/Snacks Expenses on meals and snacks provided for volunteers 834, % Workshop Expenses on fees associated with attending workshop, seminar or training for volunteer 98, % capacity building Office Supplies Expenses on office supplies associated in volunteer recruitment, management, 70, % mobilization and retention Token Expenses on token, awards given to volunteers 30, % Incentives Incentives provided to volunteers 1,262, % Instructors Fee Honorarium provided to volunteer instructors 299, % Total 3,124, % (Figures presented in the table above are taken from the financial records of the Chapter from January to December 2014.) % Table 1 shows the expense categories that PRC-QC chapter has invested on mobilizing volunteers. Major investment went to incentives followed by expenses on meals/ snacks. Both were necessary for the subsistence of volunteers. Provision of incentives to volunteers, especially those who exerted extra efforts in raising funds was worth an investment considering that volunteers are part of the fund campaign activities of the chapter to achieve its goal. 9

12 International Federation of Red Cross and Red Crescent Societies Disaster Nursing and Water Sanitation Training in Pangasinan. PRC QC Chapter volunteers sets up tents during the 4th Nationwide Simultaneous Earthquake Drill, November Gift Giving event by the PRC QC Chapter to indigent families of the city in partnership with Brandear (Company from Japan) October 2014 Earthquake and Fire Drill Simulation at Camp Karingal (Quezon City Police District General Headquarters), January First aid station during the 75th Jubilee Anniversary of the Quezon City government. Transporting volunteers to their area of assignment ensured their fast mobility and security. This gesture made volunteers feel valued and not taken for granted. However, it has some costs, the reason why gasoline expenses were significantly high. Instructor s fee category was included in this study considering that the expenses incurred on provision of honorarium for the volunteer instructor who conducts trainings such as first aid & basic life support trainings is less than the minimum wage rate of the country. B. Total number of volunteer hours In determining the total number of hours rendered by the chapter volunteers, each chapter staff was required to submit the list of their volunteers with the corresponding details of time spent, which were then consolidated by the study author and encoded in the RMS. 10

13 In 2014, there were 142 volunteers encoded in the RMS who were automatically been tagged on active status rendering a total of 69,567 volunteering hours of work being done by regular staff in four key positions: chapter service representative, general support services, medical technologist and chapter administrator. Active volunteers are defined as those who have rendered 8 hours of service per month. C. Full-time staff equivalent of the total number of volunteer hours In order to carry out the work of the 142 volunteers, the branch would need the equivalent of 36 full time personnel. This was computed as follows: Equivalent full time staff = Total volunteer hours/40 hours per week 48 weeks per year D. Total volunteer value = (69,567 hours/40) 48 = 36 staff In determining the total volunteer value, we determined through ratio and proportion the number of equivalent full time staff required in each of the 4 job categories of the chapter using the formula. T t : S t = T s : X X = T s * S t Where T t is the total time rendered in volunteering S t is the number of staff required for that total number of volunteering hours T s is the time rendered volunteering by a specific sector, e.g. chapter service representatives, general support services X is the proportion of full time staff required for that particular sector T t To determine the equivalent full time CSR X = 52,896* 36 69,567 To determine the equivalent full time general support staff X = 14,623 * 36 69,567 To determine the equivalent full time medical technologist X = 896 * 36 69,567 To determine the equivalent full time chapter administrator X = 1,152 * 36 69,567 Equivalent full time CSRs X = 27 Equivalent full time general support staff X = 7 Equivalent full time medical technologist X = 1 Equivalent full time chapter administrator X = 1 With the equivalent full time staff identified, we computed for their monthly salaries approximating from the current salary scale being used in the chapter. We conclude that in 2014, the total value of our active volunteers is PHP7,736,563 or CHF185, as at December 11

14 Table 2. Total volunteer value Equivalent paid job (PRC QC chapter posts) Chapter Service Representative General support services * Philippine pesos Medical Technologist Chapter Administrator *Philippine pesos Volunteer titles/roles Average estimated salary per month* Number of months Equivalent staff Annual value* 143 Barangay Coordinator, 143 Blood, 143 CHNS, 143 DMS, BHW, EMT, ERU Fire, ERU Medical, First Aider, Instructor: DM Training, Instructor: Disaster Nursing, Instructor: FA/BLS, Instructor: Swimming, Nurse, OpCen Officer, LDP Facilitator, Project Officer, Quality Assurance Manager, Team Leader, Trainer, Volunteer Committee Leader, Volunteer Group Leader. 18, ,912,563 Office Assistant (143 Barangay 12, ,008,000 Volunteer, Clerk, RCY Member, Volunteer Committee Member, Volunteer Group Member), Ambulance Driver, Driver Medical Technologist 18, ,000 Board members 50, , ,736,563 The table above is a summary of a more comprehensive matrix that reflects the volunteering time rendered by each volunteer and the tasks that they did. Volunteer roles presented on this table were based on the tasks given to chapter volunteers. It should be understood that roles were tabulated in accordance with the roles they performed regardless of their educational background. For example, a nurse may normally be doing health activities but may also be doing youth development activities at one time or do disaster relief, if required. The equivalent paid job and wages were close estimates from the PRC-QC Chapter salary wage rate and job titles. From the various volunteering tasks, we have clearly identified four categories of volunteer functions similar to chapter posts: [1] chapter service representatives (CSR); [2] general support staff; [3] medical technologists; and, [4] chapter administrator. The CSRs are key technical resources of the chapter on community health and nursing services, disaster management services, volunteers and youth, blood and safety services, fund-raising and resource mobilization. The volunteers (equivalent 12

15 to 27 full time staff) supporting the delivery of these various services enabled the chapter to remain relevant and responsive to the needs of the communities. The general support volunteers (equivalent to 7 full time staff), especially fund generation workers, drivers, administrative assistants and encoders significantly contributed to the chapter s fund-raising success. Note again that each chapter in PRC is responsible in raising all the resources needed for service delivery and administrative cost. Our fund-raising volunteers actively conducted solicitations and participated in fund-raising activities of the chapter. They increased our visibility and reached out to Red Cross supporters whom we are not normally able to reach out. The medical technologist volunteers (equivalent to 1 full time staff), were nurses trained in phlebotomy and were allowed to draw blood during blood donation activities. Blood testing and processing were not included in the task they performed in this particular role. This current study has once again included the role of the governance volunteers (equivalent to 1 full time chapter manager) and their support to the chapter. It must be emphasized that this study has focused on the report generated by the Resource Management System tagged on active status by the system. Although chapter and community volunteers were encoded, some volunteers who have rendered volunteering which may not be recognized by the system as active due to inability to reach the required number of hours in a month is not included. E. The VIVA ratio The VIVA ratio is computed using the formula: VIVA ratio = Total volunteer value Total volunteer investment = 7,736, = 3:1 3,124, We conclude that for every one Philippine peso spent on chapter volunteers, the PRC Quezon City chapter receives three pesos worth of value from services rendered by them. In 2014, each volunteer in PRC-QC chapter has rendered 490 hours 2 In 2014, PRC-QC chapter has invested an average of PHP22,002 3 Each volunteer of PRC QC Chapter is valued at PPHP54, Formula: Total number of volunteer hours (69,567) divided by the total number of volunteers (142) 3 Formula: total volunteer investment (PHP3,124,352.32) divided by the Total number of volunteers (142) 4 Formula: Total volunteer value (7,736,563.37) divided by the Total number of volunteers (142) 13

16 3. Other findings The study has used the Resource Management System as the final report generation tool used in this study, although chapter and community-based (only selected areas) volunteers were included, only the encoded names tagged on active status were included in the tabulation. It has been noted that male (49%) and female (51%) volunteer distribution has been close to being even in numbers. It is significant however that there is a higher number of male volunteers rendering hours in the emergency response unit as well as in ambulance service comprising 63% from the total while the remaining 37% comprises female volunteers. It has been practiced in the ERU that in every ambulance run or rescue operation, and due to the ratio of male and female volunteers in this particular unit, there should be at least (1) female volunteer in the team to address gender sensitivity issues and to provide equal opportunities as well. Looking into this aspect of having female volunteers in the ERU rendering overnight duties, the chapter provided a separate area for sleeping between male and female personnel. Significantly, the increase in number of female volunteers being given opportunities on technical rescue trainings has been an indication that the chapter recognizes that regardless of gender, as long as he/she can perform the job required, everybody has given equal chance. It has been also noted that the volunteer role of being an emergency response unit medical team has the highest number of frequencies compared to other sectors. The emergency response unit has an average of 5 personnel per day mostly at the age group between years old. It has been observed as well that some community-based volunteers are engaging themselves in chapter activities like packaging of relief goods, assessment, relief operations, ambulance and first aid services, mass feeding, mass blood donations, fund raising activities etc., aside from the activities they conduct in their respective areas. The chapter has encouraged community-based volunteers to participate in the Above: PRC delegates during the Global Volunteering Forum 2014 in bangkok Thailand, December staff and 1 volunteer participated from PRC QC Chapter. Left: Ambulance first aid station deployments during the All Saints/Souls Day celebration in bus terminals, along the highways and cemeteries. 14

17 activities of other areas as well in order for them to gain more experience and learn best practices. The volunteers presence especially in the community creates more visibility for the Red Cross delivering services to the vulnerable. This would then spread in the community by word of mouth or other cities and places in the country using the technology of the tri media and social network. This would result to more requests on trainings, ambulance and first aid services. More importantly, the high visibility of the Red Cross could gain more public trust and funding support from everyone. Challenges in doing this study In doing this study, we have encountered several challenges such as: 1. The study focused the report generated by the Resource Management System on active status only which limits to capture all other volunteers who have rendered volunteering but have not met the required number of hours to be recognized by the system as active volunteers (rendered service of less than 8 hours per month). 2. The author s editing privileges in the use of the RMS somewhat affected the encoding and making sure of the accuracy on the information being encoded in the RMS. 3. Since the RMS is web based, there are times that various internet problems are being encountered which make the utilization of the system challenging. 4. While community-based volunteers were included in this study; however, not all areas in Quezon City were covered. 5. The financial statement still does not directly reflect what the expenses are for the volunteers alone by just looking at the financial structure. It needs to be checked one by one on the attachments. 4. Conclusion This VIVA study shows that 36 full time staff would be needed to fulfill the tasks carried out by 142 volunteers of the PRC-QC chapter. The staff functions have been categorized into four according to salary grade. These are: chapter service representatives with 27 personnel, general services with 7 personnel, medical technologist with 1 personnel and chapter administrator with 1 personnel. In 2014, 343,872 individuals reached by PRC have benefitted from its six major services. Volunteer involvement and mobilization helped the chapter to raise about PHP 38,826, which has been utilized in the implementation of different programmes. The study shows further that each Philippine peso spent on chapter volunteer, the PRC-QC chapter received three pesos worth of services rendered by each volunteer. The total volunteer value calculated is placed at PHP 7 million. 15

18 International Federation of Red Cross and Red Crescent Societies 5. Recommendations 1. The Resource Management System (RMS) should include report generated on the list of volunteers who have participated in a certain period of time (e.g. January 1, 2014 to December 31, 2014) regardless of how many hours each volunteer has rendered during that particular period, for easier and more accurate reporting on volunteering hours that have been encoded in the system. 2. Explore the use of other modules in the Resource Management System for the day to day operation and/or during emergency or disaster response activities of the chapter. 3. Review the variables by the PRC regarding the terms used in the RMS. 4. Device a system in the chapter for a more detailed reflection of expenses/ expenditures related to having volunteers for better monitoring. Staff and volunteers from the PRC QC Chapter participates to the Emergency Field Hospital Training conducted by the Canadian Red Cross, January 2014, Quezon City. 5. Widen the scope of RMS to other districts in capturing volunteering hours. Hon. Mayor Herbert Bautista, Chairman of the Board and Vice Chairman of the Board of PRC QC Chapter, Chapter Administrator, Staff and volunteers who participated in the 4th Nationwide Simultaneous Earthquake Drill, November About the author Mr. Lloyd Sapla, Chapter Service Representative (Disaster Management) and member of the IFRC Asia Pacific Zone Pool of value of volunteers study practitioners. Lloyd is one of the team members that supported the conduct of the VIVA study in Nepal in He authored the pioneering Quezon City Chapter Emergency Response Unit VIVA study in The second study is a very significant expansion of the initial study involving all chapter activities. This current study utilized the Resource Management System (RMS) as the final report basis on the volunteering hours. Lloyd is a skilled disaster management staff of the chapter and has attended the Global Volunteering Forum in Bangkok, Thailand in December

19 The Fundamental Principles of the International Red Cross and Red Crescent Movement Humanity The International Red Cross and Red Crescent Movement, born of a desire to bring assistance without discrimination to the wounded on the battlefield, endeavours, in its international and national capacity, to prevent and alleviate human suffering wherever it may be found. Its purpose is to protect life and health and to ensure respect for the human being. It promotes mutual understanding, friendship, cooperation and lasting peace amongst all peoples. Impartiality It makes no discrimination as to nationality, race, religious beliefs, class or political opinions. It endeavours to relieve the suffering of individuals, being guided solely by their needs, and to give priority to the most urgent cases of distress. Neutrality In order to enjoy the confidence of all, the Movement may not take sides in hostilities or engage at any time in controversies of a political, racial, religious or ideological nature. Independence The Movement is independent. The National Societies, while auxiliaries in the humanitarian services of their governments and subject to the laws of their respective countries, must always maintain their autonomy so that they may be able at all times to act in accordance with the principles of the Movement. Voluntary service It is a voluntary relief movement not prompted in any manner by desire for gain. Unity There can be only one Red Cross or Red Crescent Society in any one country. It must be open to all. It must carry on its humanitarian work throughout its territory. Universality The International Red Cross and Red Crescent Movement, in which all societies have equal status and share equal responsibilities and duties in helping each other, is worldwide.

20 7 For further information, please contact: 37 EDSA corner Boni Avenue Mandaluyong City 1550 Tel: prc@redcross.org.ph Website: International Federation of Red Cross Red Crescent Societies Asia Pacific Zone OD Volunteering and Youth Unit The Ampwalk, Suite (North Block) 218 Jalan Ampang Kuala Lumpur, Malaysia International Federation of Red Cross Red Crescent Societies PO BOX 372 CH-1211 Geneva 19 SWITZERLAND