2018 Pinnacle Awards. Foundation

Transcription

1 2018 Pinnacle Awards Foundation

2 Welcome On behalf of the Michigan Association of Health Plans and the Michigan Association of Health Plans Foundation, welcome to the 18th Annual Pinnacle Awards Presentation. Since 2001, The MAHP Pinnacle Awards for Best Practices has recognized health plans for achievements in addressing the challenges of a shifting healthcare environment through improvements in operations, clinical services, disease management and community outreach. As our members face the challenges associated with an uncertain and changing landscape, they continue to innovate, improve and inspire. The Pinnacle Award continues to serve as an emblem of excellence to the member plans that are recognized with the award. This year, 10 of our member plans submitted 25 programs demonstrating creative approaches to solving problems and improving services in the commercial, Medicare and Medicaid sectors. Again this year, the Pinnacle Award winners were chosen by our panel of judges representing other healthcare organizations, government, small business and the media. Our judges are very thorough in their review of the programs and they always learn a great deal about managed care in Michigan in the process. Their thoughtful attention to this process is greatly appreciated. Thank you for joining MAHP and the MAHP Foundation to celebrate the achievements of Michigan health plans and to recognize the dedicated individuals who are committed to improving the health of their members and their communities. Dominick Pallone Executive Director, MAHP Lisa Farnum Managing Director, MAHP Foundation

3 Table of Contents Participants... 4 Judges... 5 Health Plan Submissions Business/Operational Performance - Commercial... 6 Business/Operational Performance - Government Programs... 7 Clinical Service Improvement - Commercial Clinical Service Improvement - Government Programs Chronic Disease Management - Commercial (NO SUBMISSIONS) Chronic Disease Management - Medicaid Chronic Disease Management - Medicare Integration - Commercial (NO SUBMISSIONS) Integration with Medicaid Telemedicine/telehealth (NO SUBMISSIONS) Immunizations (NO SUBMISSIONS) Communication and Public Relations Campaign Community Outreach - Single Plan Community Outreach - Collaborative... 18

4 Participants 2018 Pinnacle Award Participants Aetna Better Health of Michigan Health Alliance Plan of Michigan McLaren Health Plan MeridianHealth Michigan Complete Health Molina Healthcare of Michigan Physicians Health Plan Priority Health Total Heath Care Upper Peninsula Health Plan PAGE PINNACLE AWARDS

5 2018 Pinnacle Award Judges The Michigan Association of Health Plans Foundation and the Michigan Association of Health Plans extend their profound thanks to the judges for the generous contribution of their time and expertise. Mr. Ryan Cowmeadow Executive Director Area Agencies on Aging Association of Michigan Mr. Scott Dzurka Vice President Public Sector Consultants Mr. Jason Jorkasky Senior Director, Policy Michigan Health and Hospital Association Ms. Kathy Stiffler Acting Medicaid Director; Deputy Director of Medical Services Michigan Department of Health and Human Services The Honorable Mary Whiteford State Representative District 80 The Honorable Sylvia Santana State Representative District 9 Ms. Dianne Malburg Acting Chief Executive Officer Michigan Pharmacists Association 2018 PINNACLE AWARD PAGE 5

6 Business Operational Performance Commercial Aligning Outpatient Rehabilitation Utilization PHYSICIANS HEALTH PLAN In 2016 Physicians Health Plan implemented an innovative model combining the use of evidence-based guidelines with a clinical decision support system, to provide timely authorizations for outpatient rehabilitation visits. An analysis of outpatient rehabilitation data revealed utilization 150% above industry benchmarks and significant variance in practice patterns between providers. After exploring potential solutions, a multidisciplinary workgroup agreed to utilize MCG CareWebQI Guidelines for the review of therapy services. CareWebQI uses a primary diagnosis code to determine the visit frequency in percentile ranges based on national averages. Providers were educated on the proposed changes prior to an August 2016 implementation date. This initiative resulted in a streamlined process at PHP, a reduction in utilization variances between rehabilitation providers, and a closer alignment to industry utilization benchmarks that saved over $250,000 in health care spend. Provider Service in 60 Seconds or Less HEALTH ALLIANCE PLAN It can be challenging to manage contracts for thousands of doctors, but maintaining this provider data is critical for HAP consumers and the bottom line. When federal mandates for collecting provider information changed, Health Alliance Plan (HAP) developed a way to automate this information, with Facets, a popular tool to manage health plan operations. This automation helped to build mutual trust and set the stage for better customer service. This automation dubbed Terminator 4, was the game-changer. Terminator 4 doubled HAP s productivity without doubling its full-time employees to handle the increased transaction volume. It reduced the time to develop a new provider record from 15 minutes to seconds per provider. Developing comprehensive service-level agreements for providers is now a breeze. PAGE PINNACLE AWARDS

7 Business Operational Performance Government Programs Service With a Smile MICHIGAN COMPLETE HEALTH Michigan Complete Health Medicare-Medicaid Plan provides supports and services so members can continue to live in their home and remain active in their community. Members can qualify for services such as: personal care workers, non-medical transportation, home delivered meals, chore services like lawn cutting and snow removal, home modifications like ramps and railings and standard durable medical equipment. Current Federal/State mandated member surveys do not capture the member s degree of satisfaction with these support services. In 2017, the Plan implemented a Service With A Smile program and satisfaction survey. The survey asks questions around each aspect of the service(s) they received and rates them through a smiley face emoji/icon method. The results of the survey are used to improve care and services. Results have shown most care and services scored at more than an 80% rating of Happy or Very Happy. Transporting Taskforce - Reduction in Rider No Show Rates MOLINA HEALTHCARE OF MICHIGAN In 2016, Molina Healthcare established the Transportation Taskforce to reduce the Molina membership transportation no-show rate. These particular members did not cancel their transportation prior to a medical appointment and during Q the rate was 3363 no-shows which represented 2.4% of total rides. To address this issue, the Transportation Taskforce implemented member, medical provider and transportation vendor interventions to address the no-show rate. The results demonstrated a reduction from 2.40% no-show rate to a 1.30% no-show rate PINNACLE AWARD PAGE 7

8 Business Operational Performance Government Programs Improving HMP/HRA Rate Using Personal Smart Video Technology AETNA BETTER HEALTH OF MICHIGAN Aetna Better Health (ABH) of MI is committed to improving business operating process and how those processes impact our provider partners and members. In an effort to improve our Health Risk Assessment (HRA) rates for the Healthy Michigan Plan (HMP) population we developed the Personal Smart Video (PSV). The PSV is an educational tool distributed to our provider partners which informs them of the member HRA, what is needed to complete the HRA, how to return it to the health plan, and how to earn an incentive. The PSV was distributed to all HMP primary care providers. The rate of returned HRA s increased by up to 58% one month and 25% in a lower month. This has been an impactful alternative form of provider communication and because of the phenomenal impact on the HRAs returned we are implementing the PSV teaching tool and communications to include both the provider and member. HAP s Colonoscopy Claim Evaluation Program HEALTH ALLIANCE PLAN HAP discovered that its overall process to correctly distinguish preventative and diagnostic colonoscopy claims was inefficient. This differentiator was critical for generating accurate claims and member cost-shares. The manual process to determine preventative or diagnostic procedures was time-consuming, with 60 hours per month being devoted to identifying the preventative status against complex CMS criteria. The time to remove the incorrect information and reprocess claims also hindered efficiency. An automated program was developed to identify the appropriate member cost share and apply that information at the time the claim was paid. The improvement reduced the time to generate accurate claim information from 60 hours to 30 seconds. As a result, over 21,500 claims were processed correctly in an automated fashion which improves the members experience. This saved time, improved the consumer experience and reduced the expense of mailing checks, explanation of benefits and remittance advices for each incorrect transaction. PAGE PINNACLE AWARDS

9 Business Operational Performance Government Programs Member Clinical Profile: An Innovation in Member Care MERIDIANHEALTH Using innovative population health strategies and advanced integrative technology, MeridianHealth (Meridian) launched the Member Clinical Profile (MCP) as a tool for Care Coordination to utilize while assisting our members. The profiles have streamlined the process of member case investigation and provide a holistic view of the member. This helps decrease the amount of time spent and increases the quality of case reviews. The MCP saves Care Coordinators 15 minutes per case investigation and amounts to a $4,375 savings for Meridian each day. The profile has also had a positive impact on Meridian s membership, as it provides the Care Coordinator an individualized snapshot of each member, providing a positive member experience to each phone call interaction PINNACLE AWARD PAGE 9

10 Clinical Service Improvement Commercial Antibiotic Safety Initiative -Combating Antibiotic Resistance PHYSICIANS HEALTH PLAN Antibiotic misuse and overuse leads to antibiotic drug resistance. In 2014 more than 1.5 million cases of drug resistant infections were reported resulting in an additional national treatment cost of approximately $2.2 billion dollars. In 2016 PHP embarked on an antibiotic safety initiative to raise awareness among providers and members regarding safe antibiotic prescribing practices. Using evidence-based guidelines of care, PHP incorporated a series of targeted initiatives, incentives and education utilizing newsletters, health-system television, social media, radio, and health fair settings. Success was tracked using the HEDIS measures: Appropriate Testing for Children with Pharyngitis, Avoidance of Antibiotic Treatment in Adults with Acute Bronchitis, and Appropriate Treatment for Children with Upper Respiratory Infection. PHP saw improvement in all three HEDIS measures which demonstrates improvement in treatment and prescribing practices. Awareness of appropriate antibiotic use is a major step toward decreasing antibiotic resistance, improving the overall health of the PHP membership. From First Breath to First Birthday: Supporting Premature & Medically Complex Newborns HEALTH ALLIANCE PLAN In 2016, HAP implemented an NICU Care Management Program to improve health outcomes of premature and medically complex newborns. As its partner in this program, HAP chose ProgenyHealth, a leader in evidence-based care management with extensive experience working with this specialized population. HAP and Progeny worked together to connect the dots between families, NICUs and the health plan to improve the medical outcomes of these tiniest members. This partnership improved the care coordination process, including prenatal engagement, by focusing more attention on medically complex newborns, and providing them and their families with at-home and hospital care from birth to first birthday. Since implementing this program, HAP has seen a decrease in NICU readmissions of 60 percent, which resulted in cost savings of $1.02 million in the first year of this program. PAGE PINNACLE AWARDS

11 Clinical Service Improvement Government Programs 2017 Provider Engagement Program MOLINA HEALTHCARE OF MICHIGAN Molina Healthcare redesigned its Provider Engagement Program in January Rather than the broad approach from prior years, Molina focused efforts on thirteen HEDIS/STAR measures with 2016 scores within ten percent of the NCQA 75th percentile or 4 STAR rating. Molina s goal was to move at least four of the thirteen measures to exceed these benchmarks. Through an algorithm that identified the key 100 provider groups that could move the scores, Molina exceeded its Provider Engagement goals for the first time. Molina credits success in the program to the intensive focus on attainable quality measures and PCPs with the largest numbers of eligible members. Of the thirteen measures, six exceeded goal benchmarks. For Medicaid, three measures exceeded the 75th percentile and one exceeded the 90th percentile. For Medicare, two measures exceeded the 4 STAR rating. The program resulted in better member outcomes and a 23.8% increase in provider reward payments. Share the Care: Outpatient Ambulatory Clinic Model HEALTH ALLIANCE PLAN In 2017, HAP and its parent company Henry Ford Health System implemented two different pilot projects for HAP members who use HFHS primary care physicians and HFHS outpatient clinics. This program, called Share the Care, was designed to integrate non-provider clinical resources and to monitor and co-manage HAP members who have multiple complex chronic health conditions in HFHS s ambulatory outpatient care clinic setting. The pilot targeted 4,468 members with a.5 Hierarchical Condition Category (HCC) gap or above. The program resulted in a 79 percent increase in the Risk Adjustment Factor (RAF) score for these members. The pre-campaign RAF was and post was The Healthcare Effectiveness Data and Information Set (HEDIS) scores also improved for this entire population. In addition, evidence based on patient stories resulted in less hospitalizations PINNACLE AWARD PAGE 11

12 Clinical Service Improvement Government Programs Saving Lives Through Home Testing Kits MERIDIANHEALTH In 2017, MeridianCare, Meridian s Medicare line of business, facilitated a Colorectal Cancer Screening (COL) initiative by inviting members to complete this service conveniently within the privacy of their home. Fecal immunochemical test (FIT) detects small amounts of blood in stool, which may indicate pre-cancerous polyps, also known as colorectal cancer. Mailing kits directly to members is an alternative screening option and improves the likelihood of members being tested. Colorectal cancer symptoms are easy to overlook, therefore educating members about the benefits of routine screenings is essential. Through tailored outreach and provider engagement, MeridianCare was able to make positive impacts on our membership. The success of the program is evident in the high response rate of 26%, resulting in an 18% improvement of the Medicare quality COL measure. In fact, one MeridianCare member said, The home test kit you sent me saved my life, because it successfully detected pre-cancerous polyps. PAGE PINNACLE AWARDS

13 Chronic Disease Management Medicaid Pathways to Care MERIDIANHEALTH The Meridian Pathways Program at MeridianHealth (Meridian) is a multi-purposed end-of-life care program focused on providing support to members, their caregivers, and providers. The primary goal of the program is to ensure that members receive quality, compassionate, and efficient care coordination through pain management, emotional, and spiritual support. To date, Meridian has launched two successful programs: Hospice in August 2016 and Palliative Care in January These programs are an attestation that Meridian assures that all members needs are clearly identified and addressed at each stage during the care continuum, while making sure each member is prepared mentally, physically, and spiritually for hospice before arriving at that point of care. Meridian s compassion for its members is exemplified by providing care above all else at every stage, from birth to end-of-life PINNACLE AWARD PAGE 13

14 Chronic Disease Management Medicare HAP Improves Care for Women with Osteoporosis HEALTH ALLIANCE PLAN Millions of adults between the ages of 67 and 85 are suffering with osteoporosis. Most are women, many of whom are at high risk for experiencing painful bone fractures. HAP realized that its 2018 one-star Osteoporosis Management in Women Who Had a Fracture (OMW) HEDIS score meant that older female members at-risk for osteoporosis weren t receiving the best medical outcomes, primarily due to multiple bone fractures. After investigating, the team learned that educating members about the importance of bone mineral tests and other medical treatments within six months of their initial bone fracture reduced the chance of subsequent bone fractures. As a result, HAP s OMW rate for 2019 (based on July 2016 December 2017 data) is projected to improve by two stars. This is significant, considering that the average OMW star rating nationally is 2.6. More importantly, more at-risk women are getting the care they need. PAGE PINNACLE AWARDS

15 Integration with Medicaid Care Collaboration Program AETNA BETTER HEALTH OF MICHIGAN The Aetna Better Health of Michigan (ABH-MI) Care Collaboration Program (CCP) was initiated in 2016 to facilitate care collaboration activities between the health plan, physical health providers, behavioral health entities, and community supports. The focus of the CCP is to facilitate safe transitions between care settings, and to understand how to better support those who use the ED frequently. Key to the success of the CCP are regularly-occurring inclusive rounds sessions and informal communication among the health plan, hospital system, ambulatory clinics, behavioral health organizations, and other stakeholders (especially those focused on SDoH), including the member as appropriate. This program has been scaled significantly as a result of its success. The CCP has been named a national best practice by the Institute for Medicaid Innovations. Outcomes include PMPM cost decreases of 17%, decreases in ED and IP utilization of more than 40% each, and approximately 50% decreases in readmission rates. Supporting Healthy Behaviors MERIDIANHEALTH MeridianHealth (Meridian) has implemented the Healthy Michigan Plan (HMP) Community Health Outreach Workers (CHOW) referral process for alcohol and Substance Use Disorder (SUD) members who identify this healthy behavior via the HMP Health Risk Assessment (HRA). The CHOWs perform home visits to provide education, refer to community resources, and address barriers identified through the CHOW consultation. Members are provided with community resource information, support groups, and community agencies that will assist the member with their SUD and alcohol addictions. The goal of the CHOW referral program is to improve the quality of care, and thus reduce inappropriate usage of the emergency room (ER) or urgent care (UC), while addressing the barriers of the Healthy Michigan Plan population. Over a 12 month period, Meridian s CHOW program had an overall cost impact of $51.96 per member per month (PMPM) PINNACLE AWARD PAGE 15

16 Communication and Public Relations Campaign Know Your Health Care Costs PRIORITY HEALTH Priority Health s Public Relations team executed an integrated communications plan to support the company s work toward health care price transparency. Our goal was positioning Priority Health as a health care transparency and innovation leader, while educating and engaging consumers about the importance of understanding their health care costs. Consumers aren t accustomed to shopping for health care procedures, so focusing on education was crucial. Campaign objectives were to increase engagement with our shopping tool, Cost Estimator, and earn media coverage. We focused on educating by informing consumers about the importance of understanding health care costs. This included adding 80 new services and sharing an update on total health care costs saved with this tool. We also announced & engaged, highlighting the addition of shopping pharmacy costs, in addition to procedures. Our tactics included traditional media relations, digital member s and newsletters and social media. Health is My Choice MERIDIANHEALTH Providing a health insurance marketplace plan remains an affordable option for many individuals who may have not access to healthcare coverage. As a result, MeridianChoice (Meridian) implemented a social media campaign with the ultimate goal of increasing awareness of the health insurance marketplace and promoting best practice health tips. The campaign utilized social media outlets, such as Facebook, to educate members on enrollment within the marketplace and information on maintaining better health. Social media was utilized for the campaign strategy due to a significant portion of the marketplace and potential enrollee population falling into the young invincible demographic. Due to this, Meridian s 170 social media posts in 2017 led to a considerable increase during open enrollment. Campaign results also revealed an increase in social media impressions, engagements, and clicks. Overall, Meridian s social media fan base increased by 367.9%, indicating a strong return on investment (ROI). PAGE PINNACLE AWARDS

17 Community Outreach Single Plan Community Resource Connection MERIDIANHEALTH MeridianHealth (Meridian) recognizes that the health of its members can be greatly impacted by circumstances outside of the traditional healthcare system. This can include food security, access to safe housing, having reliable transportation, and other social determinants of health (SDoH). Meridian is actively integrating SDoH needs assessments to stratify members and geographic locations by health risks and social needs. This information is used by Meridian Community Health Outreach Workers (CHOWs) who follow up with members in person, connect them to region-specific community resources, and address health disparities that are identified through additional needs assessments. A total of 6,755 members were referred to a CHOW in 2017, resulting in 921 successful connections to resources, a 13% success rate. Meridian is dedicated to identifying member needs, providing resources to populations experiencing disparate levels of social challenges, and constantly strives to improve long-term health outcomes and enhance quality of life for all members PINNACLE AWARD PAGE 17

18 Community Outreach Collaborative Upper Peninsula Perinatal Collaborative UPPER PENINSULA HEALTH PLAN The Upper Peninsula (Region 1) Perinatal Collaborative was formed in July 2017 to support the MDHHS Michigan Infant Mortality Reduction Plan. The goal of the collaborative is to assure mothers and babies are healthy and thriving across our region by establishing a coordinated network of services for mothers and babies. Neonatal abstinence syndrome (NAS) and maternal opioid use is a key priority area for our region. According to MDHHS, it affects 4 out of every 1,000 births in Michigan. Our region has the highest incidence of NAS affected births (nearly double the rate of every other region in the state). UPHP has convened project partners on a regular basis to strengthen the regional system and standardize quality improvement. This project produced a baseline inventory of the policies and procedures across systems, which will shape the larger systemic response to pregnant women with opioid use disorders moving forward. The Salvation Army Medical Respite Program: Addressing Housing Stability to Improve Health Outcomes TOTAL HEALTH CARE, INC. Research has shown that patients experiencing housing instability have limited access to preventive care and are more likely to have chronic conditions and high medical costs. THC teamed up with Detroit Medical Respite to address housing stability issues for members of the Detroit community. THC makes referrals and pays claims to the program so they may offer assistance to enrollees who are at risk. Since implementation, 33 members have been referred. Of those members, THC analyzed the utilization data of 4 members who have been out of the program at least 6 months. THC paid $7,600 in claims to the respite program. However, in the 6 months after exiting the respite program, these members have greatly reduced their utilization of emergency and inpatient services. THC has shown a cost savings of $47, in that short period of time. PAGE PINNACLE AWARDS

19 Community Outreach Collaborative Better Together MCLAREN HEALTH PLAN The key to quality population health care lies in the relationship between providers and members. Mutual investment in this partnership is essential for achieving the best member outcomes and is the foundation for optimal care delivery. Better Together is a community-based collaborative partnership between the Health Department of Northwest Michigan and McLaren Health Plan, designed to help rural members establish a solid relationship with their primary care provider. Focus is on adults who over-utilize the emergency room, women needing preventive screenings, and children who need primary care. This population can be very difficult for the health plan to reach so the Health Department community health workers (CHWs) initiate face-to-face contact with members. Once contact is made, the CHW assists the member with making appointments and notifies providers of needed preventive screenings. Program goals include: Health care delivery in the right setting Access to timely preventive care Improving care coordination 2017 Molina HOPE Coat Drive MOLINA HEALTHCARE OF MICHIGAN In 2016, Molina launched the Molina HOPE Coat Drive program to improve the health of the Detroit community. The goal of this program is to provide winter support to children and adults in need as well as provide healthcare support such as member interventions, blood pressure screenings and preventive services. Since that time, the Molina HOPE Coat Drive has branched to several counties throughout Michigan, and Molina has distributed over 11,000 new coats and winter accessories. The success of this program is largely in part to the successful partnership between Molina Healthcare and numerous corporate partners, community based organizations and public service entities to support health outcomes within low-income communities. Additionally, the Molina HOPE Coat Drive is only one example of the dedication Molina has to the health of the community. Molina Healthcare works with hundreds of Michigan community partners to deliver customized health events and interventions annually PINNACLE AWARD PAGE 19

20 Community Outreach Collaborative Aetna/Van Buren Great Start Collaborative AETNA BETTER HEALTH OF MICHIGAN The Van Buren Great Start Collaborative was established in 2008 to engage community partners, businesses, leaders, providers, and parents to ensure that young children (ages birth to eight) receive the services and education needed to have a healthy start at life. Aetna Better Health of Michigan has been engaged with the collaborative for since Van Buren County is demographically unique because it is very rural and has higher populations of Hispanics and Native Americans than many other counties in Michigan. These populations are also well represented on the collaborative. The Van Buren Great Start Collaborative has focused on two major goals: 1) increasing lead testing in children via a scored checklist that providers can give to parents during well visits and 2) promoting safe sleep for babies through education and distribution of safe sleep resources such as pack and plays. Closing Gaps, Opening Connections MERIDIANHEALTH MeridianCare, Meridian s Medicare line of business, hosts multi-faceted health events to simplify access to care, reduce social isolation, and build trust amongst Medicare members. In the five community events hosted by Meridian, more than 750 healthcare services have been completed resulting in an improvement of Meridian s Medicare quality measure performance by as much as 32%, as seen in HEDIS data. Meridian has effectively reduced the average event cost to $12.41 per care gap, with an average of 4.29 care gaps completed per member, and a member satisfaction score of 4.48 out of 5. The events focus on health services, such as functional status, pain assessment, medication review, and chronic condition management combined with a social element to have members participate in games, chair exercises, and crafts. By taking a holistic approach, these events improve both mental and physical health and enhance the connection between the member, Meridian, and their community. PAGE PINNACLE AWARDS

21 The MAHP Foundation received funding from the Michigan Health Endowment Fund to support the Michigan ACE Initiative. Learn more about the expanding efforts toward a statewide awareness of adverse childhood experiences at Michigan ACE Initiative The Michigan Association of Health Plans applauds your dedication to proving innovative, outstanding service and quality to your members. Your commitment to achieving the highest standards in all you do and for those you serve, continues to place Michigan as a leader in the healthcare industry.

22 Upcoming Events Join the MAHP Foundation for the Annual Best Practices Forum Thursday, November 1, :30 a.m. to 2:00 p.m. The English Inn, Eaton Rapids Mark your calendars and plan to join the Pinnacle Award Recipients for the Annual Best Practices Forum. Again this year, the Forum will be held at the English Inn in Eaton Rapids to enjoy a beautiful setting and wonderful food, in addition to hearing excellent presentations. Highlights of the Forum will include: Presentation of Pinnacle Award Winning Programs Opportunities for discussion with those responsible for design and implementing the Pinnacle Award Winning Programs Discussion with Pinnacle Award Sponsors to learn more about their products and services Continental Breakfast and Lunch Networking with colleagues Watch for detailed information in the weeks ahead

23 Our mission is straightforward: To provide leadership for the promotion and advocacy of high quality, affordable, accessible health care for the citizens of Michigan. Our members live this mission every day. They deliver innovative, high quality insurance to businesses, non-profits, Medicaid and individuals, boosting vital access to medical care and improving health outcomes. We invite you to learn more about MAHP by joining our members at our 2019 Summer Conference, July 17-20, 2019 at the Grand Traverse Resort. You ll meet leading experts in health insurance and health care trends, state policymakers, and suppliers of health care-related products and services at one of the state s most important conferences. For more information, visit mahp.org/summer-conference.

24 The Michigan Association of Health Plans Foundation collaborates with public and private partners to conduct research projects related to managed care, chronic disease and health care quality improvement; and to provide education and resources for the public and for health professionals about chronic disease and prevention. MAHP Foundation Board of Directors Dominick Pallone, President Michigan Association of Health Plans Bobby Jones, Treasurer CareSource Georgia RoAnne Chaney Michigan Disability Rights Coalition James Forshee, MD Priority Health Richard Nowakowski, Secretary Nowakowski & Associates Renee Canady, Ph.D. Michigan Public Health Institute Lisa Farnum Managing Director Foundation 327 Seymour, Lansing, Michigan Ph: