The Patient Experience: Physician Coaching
|
|
- Mildred Chase
- 5 years ago
- Views:
Transcription
1 The Patient Experience: Physician Coaching Paul Pritchard, MD, Vice President and Chief of Quality Eric Dordel, MS, PHR Executive Director of Customer Service, Prevea Health Agenda: Review Prevea Health s challenges and starting point Outline The Promise model and 90 s Plan Describe the Physician Coaching program and its effect on the Patient Experience 1
2 Physician Owned Hospital Partnered 25 Health Centers 50+ Specialties Employees 200+ Providers 500k Annual Visits Our Mission To take care of people with passion, pride, and respect. Our Vision The best place to get care. The best place to give care. 2
3 Where We Started Many Fragmented Subcultures 37 th Percentile Rank 61% Top Box Overall No Specific Strategy No Standards Data Denial This is the best we have to offer Goal Fatigue No reward for effort The Patient Experience The Four Promises Ripples 3
4 What is the Prevea Promise? Our Customer Service Philosophy Standardized service approach to: Patient service Patient treatment Coworker interactions Team dynamics Strategic planning Expected of leaders, physicians & staff Components of the Promise The Four Promises Our Core Service Principles Listen, Understand, Share, Recognize Ripples Layers of affect in our organization that originate with the customer Physician/Employee, Department, Leadership The Patient Experience Everything the patient experiences as a Prevea customer Mission & Vision Statements Service Moments Service Standards Service Recovery Each component depends on and reinforces one another in a continuous flow of patient contact, information, and service. Your individual role may differ from your neighbor, but not your service philosophy. 4
5 Department 90s Plans 5
6 Goal Setting Theory Difficult goals can lead to higher performance levels Specific goals lead to higher performance People need to be aware of the goal Participation in goal setting leads to acceptance and commitment 6
7 Notables: All Departments are expected to participate Care Providers have a separate plan Focus Questions are selected in part via the Press Ganey Priority Index Focus Questions do not change often Leaders are forbidden from making the decisions. 7
8 Physician Coaching Coaching Process 1. Coach & Physician Initial Meeting 2. Shadowing Visit 3. Feedback Session & Improvement Plan 4. 3-Month Improvement Plan Efforts by Physician 5. Follow-Up Shadowing Visit (if needed) 6. Documentation/Goals Review 7. Evaluation 8. Awarding of CME Credit Earned 9. Physicians are included in the 90 s plan 8
9 Physician Patient Observation Report for John Bently, MD Prepared by Physician Coach Observation Dates: June 8, 2013 Report Date: June 21, 2013 I visited Dr. Bently s office on the above date at the St. Mary s location. Dr. Bently was very welcoming and open to the shadowing experience and worked with me to find a day that would be optimal for shadowing. It is fortunate to have a provider that reaches out to our Hmong community and I am sure his patients appreciate having someone that understands their language, social structure and customs, religious beliefs and support systems. Providing culturally competent health care in this population continues to be a challenge in the region; it was not hard to understand why his patients feel connected and loyal to him. I was able to shadow four different patients, all English speaking with a good variety of cultural backgrounds and medical concerns. It was a fascinating session and it was great to witness the strong connection that Dr. Bently had with all of his patients. Introduction/Greeting: Dr. Bently offered a very friendly environment and focused on eliciting and responding to the patient s personal experience of his illness or concerns. He started out with non-medical conversation and employed a strong emphasis on communication and building provider-patient relationships. For example, during a physical with his first patient he inquired about how he was coping with his wife s death and how his 14 year old daughter was doing. He knew the personal stories of all of his patients and often told me a little bit about their background personally and medically before the visit. His communication and respect toward the patients signified positive regard, trust and caring. Care was tailored to the individual patient, according to the unique attributes of their personality. National Percentile Rank, Dr. Bently Question Rank Before Rank After Change Std Care Provider Friendliness/courtesy of CP CP explanations of prob/condition CP concern for questions/worries CP efforts to include in decisions CP information about medications CP instructions for follow-up care CP spoke using clear language Time CP spent with patient Patients' confidence in CP Likelihood of recommending CP Mean Score, Dr. Bently Question Mean Before Mean After Change Std Care Provider Friendliness/courtesy of CP CP explanations of prob/condition CP concern for questions/worries CP efforts to include in decisions CP information about medications CP instructions for follow-up care CP spoke using clear language Time CP spent with patient Patients' confidence in CP Likelihood of recommending CP
10 95 Physician Overall Performance M e a n S c o r e Physician Coaching Started mid YTD Std Care Provider Prevea Health s Return on Investment 10
11 Question Mean Score National Percentile Rank Prevea Health Patient Satisfaction Trend Overall National Rank TD National Rank Mean Score 90.5 Mean Score Range High Score Low Score Mean Score Linear (High Score) 11
12 Mean Score Prevea Health Patient Satisfaction Impact of Care Provider 90s Plans 96 Care Provider 90s Plans '1/1/11 3/31/11' '4/1/11 6/30/11' '7/1/11 '10/1/11 '1/1/12 9/30/11' 12/31/11' 3/31/12' '4/1/12 6/30/12' '7/1/12 '10/1/12 '1/1/13 9/30/12' 12/31/12' 3/31/13' Quarterly Received Date '4/1/13 6/30/13' '7/1/13 '10/1/13 '1/1/14 9/30/13' 12/31/13' 3/31/14' '4/1/14 6/30/14' '7/1/14 9/30/14' Care Provider Prevea Overall Thank You. Any Questions? 12
Prevea Health Key Roles in the Patient Experience
Prevea Health Key Roles in the Patient Experience Kathy Fett, MSN, MBA - Vice President of Quality Eric Dordel, MS, PHR - Director of Customer Service Christine Riley, RN, BSN, MS - Customer Service Coordinator/Physician
More informationChallenging Patient/Physician Relationships
Challenging Patient/Physician Relationships Sharon Englert, Director Patient Relations & Interpreter Services July 15, 2009 Department of Patient Relations - Work with patients, family members, physicians,
More informationPATIENT AND PHYSICIAN ENGAGEMENT IN VALUE-BASED CARE
PATIENT AND PHYSICIAN ENGAGEMENT IN VALUE-BASED CARE INNOVATION IN CHANGING HEALTHCARE MODELS Alison Tothy, MD University of Chicago Medicine and Biological Sciences TRADITIONAL MAPPING TRENDS WITH INCREASING
More informationUNIVERSITY OF TEXAS SOUTHWESTERN MEDICAL CENTER Compact With Texans 2014
UNIVERSITY OF TEXAS SOUTHWESTERN MEDICAL CENTER Compact With Texans 2014 The University of Texas Southwestern Medical Center is committed to pursuing high standards of achievement in instruction, research,
More informationMEDICAL PRACTICE REPORT
Filter Definition Filter Choice(s) Visit Date From 02/01/2016 To 01/31/2017 CMS View applied CAHPS Options 1 CAHPS Summary Information Global DOMAIN Question n % Global Rating Item Overall Doctor Rating
More informationfâvvxáá fàéüy NOT JUST GOOD VERY GOOD St John of God Health Care Subiaco, Western Australia Because good ideas should be recognised
fâvvxáá fàéüy NOT JUST GOOD VERY GOOD St John of God Health Care Subiaco, Western Australia Because good ideas should be recognised Press Ganey's Success Storie s and testimonials acknowledge and reward
More informationCME Disclosure. Accreditation Statement. Designation of Credit. Disclosure Policy
CME Disclosure Accreditation Statement Studer Group is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians. Designation
More informationSystems Based Thinking and Practice. AAMC Jewish Healthcare Foundation MIT Sloan School
Systems Based Thinking and Practice AAMC Jewish Healthcare Foundation MIT Sloan School . Why area we interested in this? The Emerging Vision for AMC s Specialist entrepreneurs linked by a common billing
More informationRx for a Great Future *** Engagement, Alignment, & Leadership
Rx for a Great Future *** Engagement, Alignment, & Leadership Jay Kaplan, MD, FACEP Medical Director, Studer Group Practicing Clinician and Director, Service/Operational Excellence, CEP America The future
More information03/24/2017. Measuring What Matters to Improve the Patient Experience. Building Compassion Into Everyday Practice
Building Compassion Into Everyday Practice Christy Dempsey, MSN MBA CNOR CENP FAAN Chief Nursing Officer First OUR GOAL: OUR GOAL: Prevent suffering by optimizing care delivery Alleviate by responding
More informationThe Four Pillars of Ambulatory Care Management - Transforming the Ambulatory Operational Framework
The Four Pillars of Ambulatory Care Management - Transforming the Ambulatory Operational Framework Institution: The Emory Clinic, Inc. Author/Co-author(s): Donald I. Brunn, Chief Operating Officer, The
More informationAction for Children. Action for Children. Overall rating for this service. Inspection report. Ratings. Good
Action for Children Action for Children Inspection report 3 Cubitt Street London WC1X 0LJ Date of inspection visit: 15 March 2017 Date of publication: 20 April 2017 Ratings Overall rating for this service
More informationPractices of High Performers: Patient Experience of Ambulatory Care
Practices of High Performers: Patient Experience of Ambulatory Care Giovanna Giuliani, MBA, MPH Senior Manager, California Quality Collaborative ggiuliani@pbgh.org March 23, 2011 THE LANDSCAPE Public reporting
More informationPatient Client Experience Standards. January 2012
Patient Client Experience Standards January 2012 Introduction Patient Experience is a recognised component of high quality care¹. Within the six Health and Social Care Trusts, there is a comprehensive
More informationEnhancing the Patient Experience in an Ambulatory Setting
Enhancing the Patient Experience in an Ambulatory Setting Joshua Miller, DO, Regional Operation, Patient Experience Officer and Medical Director, Willoughby Hills Family Health Center, Cleveland Clinic
More informationFollow Up on Bedside Reporting. IHI Expedition Improving Your HCAHPS Scores Through Patient Centered Care. Today s Topics
Follow Up on Bedside Reporting The call content prompted us to: Make concrete plans to move shift report to the bedside Actually run a test of doing shift report at the bedside Make revisions to the way
More informationDrivers of HCAHPS Performance from the Front Lines of Healthcare
Drivers of HCAHPS Performance from the Front Lines of Healthcare White Paper by Baptist Leadership Group 2011 Organizations that are successful with the HCAHPS survey are highly focused on engaging their
More informationKestrel House. A S Care Limited. Overall rating for this service. Inspection report. Ratings. Good
A S Care Limited Kestrel House Inspection report Kestrel House 14-16 Lower Brunswick Street Leeds West Yorkshire LS2 7PU Tel: 01132428822 Website: www.carewatch.co.uk Date of inspection visit: 31 May 2016
More informationSession 92AB Improving Patient Experience and Outcomes Using Real-Time Care Rounding Technology
Prepared for the Foundation of the American College of Healthcare Executives Session 92AB Improving Patient Experience and Outcomes Using Real-Time Care Rounding Technology Presented by: Sue Murphy Alison
More informationHealth Coach Observation Checklist
The 10 Building Blocks of Primary Care Health Coach Observation Checklist Background and Description The Health Coach Observation Checklist is designed to assess the knowledge and skills needed by health
More informationFor Dr. Colleen Swartz, chief nurse executive
Leader to Watch Colleen H. Swartz, DNP, MSN, MBA, RN, NEA-BC Diana J. Weaver, PhD, RN, FAAN For Dr. Colleen Swartz, chief nurse executive of UK HealthCare (UKHC), success is achieved by providing patient-
More informationWhen Professions Meet: Bridging the Gap between Laboratory and Nursing. May 2013 Lucinda (Cindy) Manning
When Professions Meet: Bridging the Gap between Laboratory and Nursing May 2013 Lucinda (Cindy) Manning manninl@aruplab.com Many healthcare professions view situations differently, while the main objective
More informationWhat Your Patient Experience Data is Telling You Kris White, RN, BSN, MBA The Patient Experience: Improving Safety, Efficiency, and CAHPS
This presenter has nothing to disclose. What Your Patient Experience Data is Telling You Kris White, RN, BSN, MBA The Patient Experience: Improving Safety, Efficiency, and CAHPS April 23, 2013 This presenter
More informationPG snapshot Nursing Special Report. The Role of Workplace Safety and Surveillance Capacity in Driving Nurse and Patient Outcomes
PG snapshot news, views & ideas from the leader in healthcare experience & satisfaction measurement The Press Ganey snapshot is a monthly electronic bulletin freely available to all those involved or interested
More informationPATIENT EXPERIENCE - R.O.I.
PATIENT EXPERIENCE - R.O.I. Rising costs of providing healthcare and volatile changes in payment systems and reimbursements all contribute to the challenge healthcare organizations have when it comes to
More informationEmergency Department Patient Experience Survey Highlights
Emergency Department Patient Experience Survey Highlights www.hqca.ca April 2008 Albertans get emergency and urgent care services in many different ways. People in cities sometimes go to emergency departments
More informationsnapshot SATISFACTION Trust Your Staff But Check Validation The Key to Hardwiring Change is the problem the tactic? - or is it the execution?
SATISFACTION snapshot news, views & ideas from the leader in healthcare satisfaction measurement The Satisfaction Snapshot is a monthly electronic bulletin freely available to all those involved or interested
More informationCaremark Hinckley Bosworth & Blaby
SVK Care Ltd Caremark Hinckley Bosworth & Blaby Inspection report Unit A Best House, Grange Business Park Enderby Road Whetstone Leicestershire LE8 6EP Date of inspection visit: 14 June 2016 Date of publication:
More informationImproving the Patient Experience from Admission to Discharge. Yvonne Chase Section Head Patient Access & Business Services Mayo Clinic Arizona
Improving the Patient Experience from Admission to Discharge Yvonne Chase Section Head Patient Access & Business Services Mayo Clinic Arizona A Clear Priority SOURCE: A REPORT ON THE BERYL INSTITUTE BENCHMARKING
More informationCME Disclosure. HCAHPS- Hardwiring Your Hospital for Pay-for-Performance Success. Accreditation Statement. Designation of Credit.
CME Disclosure Accreditation Statement Studer Group is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians. Designation
More informationCenter for Innovation. Enhancing Care Team Communication
F E B R U A R Y 2 0 1 3 Enhancing Care Team Communication What is the background? Hospital units are dynamic environments in which dozens of care team members must coordinate their efforts to deliver high
More informationDischarge Information
Discharge Information Yes, patients were given information about what to do during their recovery Vikki Choate, MSN, RN, CCM, RN-BC, CPHQ Nashville, TN May 14-15, 2013 Learning Objectives At the end of
More informationSuccess Story Winner 2010
news, views & ideas from the leader in healthcare satisfaction measurement Amazing Service Every 'Touch Point' Counts The Satisfaction Snapshot is a monthly electronic bulletin freely available to all
More information2017 QUALITY PLAN WORK PLAN. Kaiser Permanente of Washington 2017 Quality Work Plan
Kaiser Permanente of Washington 2017 Quality Work Plan 1 Achieve 2017 Quality Goals: Improve population health, the quality, safety and satisfaction of the customer experience while improving affordability
More informationTurning Point - Bradford
Turning Point Turning Point - Bradford Inspection report Bradford Domiciliary Care West Riding House, Cheapside Bradford West Yorkshire BD1 4HR Tel: 01274925961 Date of inspection visit: 18 August 2016
More information19K 11:1 60% Ongoing Optimization Converts More Patients. Ochsner Health System continually adjusts its marketing strategies to drive success
Ongoing Optimization Converts More Patients Ochsner Health System continually adjusts its marketing strategies to drive success Key Goals: Attract online viewers Convert hand raisers (callers who haven
More informationUnderstanding the Relationship Between Nurse Engagement and Patient Experience. Session ID: 467
Understanding the Relationship Between Nurse Engagement and Patient Experience Session ID: 467 Objectives 1. Discuss current challenges and competing priorities for nurse leaders in the move to value based
More informationChinese HomeCare Specialists
Chinese Association Of Tower Hamlets Chinese HomeCare Specialists Inspection report 680 Commercial Road Poplar London E14 7HA Tel: 02075155598 Website: www.chinesehomecare.org.uk Date of inspection visit:
More informationPatient Experience: Good to Great!
Patient Experience: Good to Great! April, 2016 Angela Kramer & Nancy Burden FSASC Quality & Risk Management Conference April 2016 Renaissance Orlando at SeaWorld OBJECTIVES Upon completion of this presentation
More informationHRM Homecare Services Ltd - South West Branch (1) Housing Support Service
HRM Homecare Services Ltd - South West Branch (1) Housing Support Service Centrum Business Park Hagmill Road Coatbridge ML5 4TD Telephone: 01236 429 859 Type of inspection: Unannounced Inspection completed
More informationCMS Quality Program Overview
CMS Quality Program Overview AMGA/Press Ganey Survey Collaboration September 13, 2012 Presenter Information Incorporated in 1985, Press Ganey was one of the first companies to provide patient satisfaction
More information5 Years On: How has the Francis Report changed leadership in NHS hospitals? Easy Guide
5 Years On: How has the Francis Report changed leadership in NHS hospitals? Easy Guide This is an easy guide to a research project about the changes hospital boards made in England after the Public Inquiry
More informationA Relationship-Centered Approach to Chronic Pain
Kindred Clinical Impact Symposium: Pain Across the Continuum A Relationship-Centered Approach to Chronic Pain VJ Velez, MD 11 9 2016 Louisville, KY The Cleveland Clinic Center for Medical Art & Photography
More informationImproving the Patient s Perception of Care in the Ambulatory Clinic Setting. Maggie Thompson, BA Service Excellence Manager, MUSC (Charleston, SC)
CME Disclosure Accreditation Statement Studer Group is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians. i Designation
More informationAlegent Health: Accelerating Innovation for Quality and Efficiency Gains
Alegent Health: Accelerating Innovation for Quality and Efficiency Gains Fred Hosler MD, MPA Executive Vice President Mark S. Kestner MD, MBA SVP and Chief Medical Officer 1 Who Are We? Where Do We Stand?
More informationSession 183, March 7, 2018 Sue Murphy, RN, BSN, MS, Chief Experience Officer, UChicago Medicine
Chief Experience Officer: The New Leader Driving Innovation to Transform Healthcare for Patients, Families and Care Teams Session 183, March 7, 2018 Sue Murphy, RN, BSN, MS, Chief Experience Officer, UChicago
More informationInformation for Staff. Guidelines for Communicating Bad News with Patients and their Families
Information for Staff Guidelines for Communicating Bad News with Patients and their Families March 2006 COMMUNICATING BAD NEWS WITH PATIENTS AND THEIR FAMILIES INTRODUCTION As health care professionals
More informationWinning Words: Sales Scripting for Home Care Agencies. Caring.com Digital Marketing Academy August 9, 2018
Winning Words: Sales Scripting for Home Care Agencies Caring.com Digital Marketing Academy August 9, 2018 Welcome This presentation will be available within a few business days. This is a one-way webcast.
More informationThe Clinician s Impact on the Patient Experience
The Clinician s Impact on the Patient Experience Michelle George MSN RN CASC 1 Objectives Achieving desired clinical outcomes through safety initiatives and clinical best practices Communication and engagement
More informationPG snapshot PRESS GANEY IDENTIFIES KEY DRIVERS OF PATIENT LOYALTY IN MEDICAL PRACTICES. January 2014 Volume 13 Issue 1
PG snapshot news, views & ideas from the leader in healthcare experience & satisfaction measurement The Press Ganey snapshot is a monthly electronic bulletin freely available to all those involved or interested
More informationPlanning for your future care
Planning for your future care A GUIDE 81 2 Planning for your future care Planning for your future care A GUIDE There may be times in your life when you think about the consequences of becoming seriously
More informationTable of Contents for CCC Toolkit
Section 0.2 Overview Table of Contents for CCC Toolkit This document lists and briefly describes all the tools in the CCC Toolkit in alphabetic order. Time needed: As needed Suggested other tools: How
More informationOlder Americans Act (OAA) Title IIIE National Family Caregiver Support Program (NFCSP) Customer Satisfaction Survey October 2015
Older Americans Act (OAA) Title IIIE National Family Caregiver Support Program (NFCSP) Customer Satisfaction Survey October 2015 Overview and Procedure: It is the goal of the Area Agency on Aging of Pasco-Pinellas,
More informationInspiring Innovation: Patient Report of Hourly Rounding
Inspiring Innovation: Patient Report of Hourly Rounding Using Patient Report of Staff Behaviors to Support Improvement Efforts Behavior change can be difficult and feedback about the process is critical
More informationOutline. I Love My Intern! How can we involve residents in patient satisfaction?
I Love My Intern! How can we involve residents in patient satisfaction? APDIM Fall Meeting October 2012 Outline Pre Assessment Introduction Small Groups Small Group Presentations G.U.I.D.E. TM Conclusions
More informationIntroduction to Patient Experience Surveys
Introduction to Patient Experience Surveys Dale Shaller, MPA Shaller Consulting Group September 30, 2011 Outline Environmental Context Overview of CAHPS Hospital CAHPS (H-CAHPS) Clinician & Group CAHPS
More informationSTRATEGIC FRAMEWORK R2
STRATEGIC FRAMEWORK R2 Mission Statement: The Army provides Ready and Resilient (R2) capabilities to Commanders and Leaders to enable them to achieve and sustain personal readiness and optimize human performance
More informationFamily Inpatient Communication Survey. Instructions and Instrument
Family Inpatient Communication Survey Instructions and Instrument Purpose: The FICS is a measure of perceived communication by family members of incapacitated patients in the inpatient hospital setting.
More informationUsing HCAHPS Survey Custom Questions to Drive Staff Engagement
Using HCAHPS Survey Custom Questions to Drive Staff Engagement Diana Topjian, RN, MSN, D.M., C-ENP Account Lead/Coach Studer Group Outcome Goals Verbalize the value of adding HCAHPS custom questions to
More informationPRACTICING EXCELLENCE: A Physician Skill-Building Approach To The Patient Experience
PRACTICING EXCELLENCE: A Physician Skill-Building Approach To The Patient Experience Stephen C. Beeson, MD Founder, The Physician Effectiveness Project Author, Practicing Excellence and Engaging Physicians
More informationOur Hospital s Value Based Purchasing (VBP) Journey
Our Hospital s Value Based Purchasing (VBP) Journey Linnea Huinker, MHA, Clinical Effectiveness Specialist Katie Potts, MHA, Clinical Effectiveness Specialist January 31, 2013 Presentation Outline Hospital
More informationBarriers to a Positive Safety Culture. Donna Zankowski MPH RN
Barriers to a Positive Safety Culture Donna Zankowski MPH RN What we ll talk about: 1. The Importance of Institutional Leadership 2. The Issue of Underreporting 3. Incident Reporting Tools 4. Employee
More informationA S S E S S M E N T S
A S S E S S M E N T S Community Design Assessment This process was developed to aid healthcare organizations in taking the pulse of their community prior to the start of capital improvement projects. A
More informationOur Communication Promise and Commitment to Patient Care. Dr. Charles Chilcoat, D.D.S., P.A. Texas Wisdom Teeth and Dental Implants
Our Communication Promise and Commitment to Patient Care Dr. Charles Chilcoat, D.D.S., P.A. Texas Wisdom Teeth and Dental Implants Our Communication Promise You treat your patients as members of your own
More informationPatient and Family Centered Care
Patient and Family Centered Care Lessons Learned from Changing Organizational Culture A Leader s Perspective: Maryland Patient Safety Conference March 2015 Chuck Hofius has indicated no conflict of interest
More informationFordingbridge. Hearts At Home Care Limited. Overall rating for this service. Inspection report. Ratings. Requires Improvement
Hearts At Home Care Limited Fordingbridge Inspection report 54 Avon Meade Fordingbridge Hampshire SP6 1QR Tel: 01425657329 Website: www.heartsathomecare.co.uk Date of inspection visit: 25 July 2017 26
More informationTHE POWER OF ONE : CREATING EXCELLENCE IN PATIENT AND FAMILY EXPERIENCE FOR MANY
On the Road THE POWER OF ONE : CREATING EXCELLENCE IN PATIENT AND FAMILY EXPERIENCE FOR MANY CHILDREN S NATIONAL MEDICAL CENTER, WASHINGTON, DC JANUARY 2012 JASON A. WOLF, EXECUTIVE DIRECTOR, THE BERYL
More informationDOCUMENT E FOR COMMENT
DOCUMENT E FOR COMMENT TABLE 4. Alignment of Competencies, s and Curricular Recommendations Definitions Patient Represents patient, family, health care surrogate, community, and population. Direct Care
More informationRandstad Group Netherlands road to outperformance
Randstad Group Netherlands road to outperformance progress and opportunities at our Dutch operations Chris Heutink, EB Member Capital Markets Day London Randstad Holding nv agenda introduction to Dutch
More informationPeer Review Example: Clinician 4 (Meets Expectations)
Peer Review Example: Clinician 4 (Meets Expectations) RBC- Self and Colleagues: I have observed Jane consistently role modeling team member safety through use of PPE/Goggles/safe patient handling practices,
More informationSomerset Care Community (Taunton Deane)
Somerset Care Limited Somerset Care Community (Taunton Deane) Inspection report Huish House Huish Close Taunton Somerset TA1 2EP Tel: 01823447120 Date of inspection visit: 11 January 2016 12 January 2016
More informationValue of Safety Improvement Collaboratives for Home Care: Strategies and Outcomes
Value of Safety Improvement Collaboratives for Home Care: Strategies and Outcomes Presented by: VIRGINIA FLINTOFT, Manager, Central Measurement Team, Canadian Patient Safety Institute NARDIA BROWN, Clinical
More informationOffice of the Patient Experience
Office of the Patient Experience Kathy Courtois Josh Paxton Provider Orientation 1 Office of the Patient Experience About us 2 Patient Experience What is the Patient Experience and Why is it Important?
More informationTendercare Home Ltd. Tendercare Home Limited. Overall rating for this service. Inspection report. Ratings. Good
Tendercare Home Limited Tendercare Home Ltd Inspection report 237-239 Oldbury Road Rowley Regis West Midlands B65 0PP Tel: 01215614984 Date of inspection visit: 20 January 2016 21 January 2016 Date of
More informationA GUIDE TO Understanding & Sharing Your Survey Results
A GUIDE TO Understanding & Sharing Your Survey Results Learning & al Development Table of Contents The 2017 UVA Health System Survey provides insight and awareness gained through team member feedback,
More informationMayo Clinic Model of Care
Mayo Clinic Model of Care Introduction Mayo Clinic will provide the best care to every patient every day through integrated clinical practice, education and research. The Mayo Clinic Boards of Governors
More informationState of Indiana Nursing Home Resident, Family & Employee Surveys Informational Webinars
State of Indiana Nursing Home Resident, Family & Employee Surveys Informational Webinars Division of Aging May 10 & 17, 2013 Discussion Points 1. Who is Press Ganey 2. Project Team 3. Project Overview
More information11/19/2009. Newest research, Fewer Visits, Best Results. Newest research, Fewer Visits, Best Results. 1. Mission/Values 1.
The Best First Choice The Best First Choice Vitalizing Practice Thru Research and Research Thru Practice Larry Benz PT, DPT, ECS, OCS Vitalizing Practice Thru Research and Practice Thru Research Larry
More informationHome Group. Home Group Limited. Overall rating for this service. Inspection report. Ratings. Good
Home Group Limited Home Group Inspection report Tyneside Foyer 114 Westgate Road Newcastle Upon Tyne Tyne and Wear NE1 4AQ Tel: 01912606100 Website: www.homegroup.org.uk Date of inspection visit: 07 July
More informationBEYOND BEDSIDE NURSING
1 BEYOND BEDSIDE NURSING The Ultimate Guide to Making a Transition to a Non Bedside Nursing Position All Rights Reserved 2 Disclaimer The purpose of this ebook is to educate, and not to provide or imply
More informationThree C s of Change in the Value-Based Economy: Competency, Culture and Compensation. April 4, :45 5:00 pm
Three C s of Change in the Value-Based Economy: Competency, Culture and Compensation April 4, 2014 3:45 5:00 pm 1 Introduction Kevin McCune, MD Chief Medical Officer Advocate Medical Group Peg Stone Vice
More informationUnderstanding. Hospice Care
Understanding Hospice Care What is Hospice Care? We take care of patients and families facing serious illness, so they can focus on living well. Quality of Life We are committed to the belief that there
More informationUnderstanding. Hospice Care
Understanding Hospice Care What is Hospice Care? We take care of patients and families facing serious illness, so they can focus on living well. Quality of Life We are committed to the belief that there
More informationIndependent Home Care Team
Independent Homecare Team Limited Independent Home Care Team Inspection report 405A Footscray Road New Eltham London SE9 3UL Tel: 02037748870 Date of inspection visit: 22 March 2016 Date of publication:
More informationDay Surgery Satisfaction Isn t Built in a Day
news, views & ideas from the leader in healthcare satisfaction measurement The Satisfaction Snapshot is a monthly electronic bulletin freely available to all those involved or interested in improving the
More informationBoard of Review Packet
Board of Review Packet Troop 99 Rochester, MN 55901 Purpose of a Board of Review: The members of a Board of Review should have the following objectives in mind: To make sure the Scout has completed the
More informationFALL 2018 PROFESSIONAL ATHLETES FOUNDATION
FALL PROFESSIONAL ATHLETES FOUNDATION SCHOLARSHIP PROGRAM 2 Criteria for Professional Athletes Foundation Student Scholarship The PAF Student Scholarship is designed for a high school athlete who intends
More information11/10/2015. Are Employer Based Health Clinics the Answer? Agenda for Discussion. The Aurora Health Care Journey. Marketplace. Outcomes.
Are Employer Based Health Clinics the Answer? Scott Austin, CEBS, Aurora Health Care Patrick D. Falvey, Ph.D., Aurora Health Care Agenda for Discussion Marketplace Outcomes Scott Austin National Statistics
More informationMaidstone Home Care Limited
Maidstone Home Care Limited Maidstone Home Care Limited Inspection report Home Care House 61-63 Rochester Road Aylesford Kent ME20 7BS Date of inspection visit: 19 July 2016 Date of publication: 15 August
More informationAdvancing Accountability for Improving HCAHPS at Ingalls
iround for Patient Experience Advancing Accountability for Improving HCAHPS at Ingalls A Case Study Webconference 2 Managing your audio Use Telephone If you select the use telephone option please dial
More informationUMC Southwest Cancer Center
UMC Southwest Cancer Center UMC and SWCC Background University Medical Center in Lubbock, Texas Affiliated with Texas Tech University First Level 1 Trauma Center in the state of Texas and the only Level
More informationHome Instead Birmingham
Maranatha Healthcare Ltd Home Instead Birmingham Inspection report Radclyffe House 66-68 Hagley Road Birmingham West Midlands B16 8PF Date of inspection visit: 07 March 2017 Date of publication: 17 May
More informationPanel Manager Observation Checklist
The 10 Building Blocks of Primary Care Panel Manager Observation Checklist Background and Description The Panel Manager Observation Checklist is designed to assess the knowledge and skills needed by panel
More informationReturning to the Why: Patient and Caregiver Suffering and Care. Christy Dempsey, MSN MBA CNOR CENP SVP, Chief Nursing Officer
Returning to the Why: Patient and Caregiver Suffering and Care Christy Dempsey, MSN MBA CNOR CENP SVP, Chief Nursing Officer What Do We Want To Accomplish? Quality does not mean the elimination of death
More informationA1 Home Care. A1 Home Care Ltd. Overall rating for this service. Inspection report. Ratings. Good
A1 Home Care Ltd A1 Home Care Inspection report Units 16-19 Robjohns House, Navigation Road Chelmsford Essex CM2 6ND Date of inspection visit: 06 April 2017 Date of publication: 08 June 2017 Tel: 01245354774
More informationAgenda STATE OF TENNESSEE 12/7/2016
STATE OF TENNESSEE Tennessee Health Link: Practice Transformation Training 12/14/2016 Agenda Overview of Tennessee Health Link Partnership between HCFA, MCOs, Navigant and Practices Introduction to Navigant
More informationBSA Troop 780 Board of Review Procedures. Troop 780. March Cape Fear District. Occoneechee Council. Boy Scouts of America.
BSA Board of Review Procedures March 2006 Cape Fear District Occoneechee Council Boy Scouts of America Table of Contents Purpose of a Board of Review Composition of a Board of Review Mechanics of a Board
More informationAutism Initiatives UK Housing Support Service 53 Clayton Road Bridge of Earn Perth PH2 9HE Telephone:
Autism Initiatives UK Housing Support Service 53 Clayton Road Bridge of Earn Perth PH2 9HE Telephone: 01738 813701 Inspected by: Amanda Welch Type of inspection: Unannounced Inspection completed on: 7
More informationA GUIDE TO Understanding & Sharing Your Survey Results. Organizational Development
A GUIDE TO Understanding & Sharing Your Survey Results al Development Table of Contents The 2018 UVA Health System Survey provides insight and awareness gained through team member feedback, which is used
More informationImproving the patient experience through nurse leader rounds
Patient Experience Journal Volume 1 Issue 2 Article 10 2014 Improving the patient experience through nurse leader rounds Judy C. Morton Providence Health & Services, Judy.morton@providence.org Jodi Brekhus
More information