Randstad Group Netherlands road to outperformance

Transcription

1 Randstad Group Netherlands road to outperformance progress and opportunities at our Dutch operations Chris Heutink, EB Member Capital Markets Day London Randstad Holding nv

2 agenda introduction to Dutch operations strategic progress reorganization update 2 October 30, 2014 third quarter results roadshow version

3 revenue split Randstad Group Netherlands Q YTD 7% 16% 30% 10% 49% 63% 25% Randstad Tempo-Team Yacht Staffing Inhouse Professionals Payroll/other 3

4 Dutch Staffing and Professionals market * Staffing Professionals perm perm temp 10 bln temp 6 bln freelance payrolling * first tentative conclusions from analysis based on Eurostat data (in progress) 4

5 market improves after long period of relatively stable revenues, RGN is closing gap Revenue RGN 2014 ABU market growth 3,800 11% 3,600 9% Revenue (x1000) 3,400 3,200 3,000 2,800 2,600 2,400 7% 5% 3% 1% -1% 2,200-3% 2, last 4Q avge -5% P1 P2 P3 P4 P5 P6 P7 P8 P9 P10 RNL TTG NL group ABU Linear (RGN) Linear (ABU) 5

6 strategic progress Capital Markets Day 6

7 strategic headlines overview ABFS SME Blended units & perm Professionals Employment centers and central delivery ABFS SME Blended units & perm Professionals Digitization Idle-time reduction ABFS & process standardization SME Large account delivery, incl. Strategic Sourcing Freelance segment (Portals, YEM and Yacht Plaza) 7

8 large account delivery Randstad NL: 2012 urgency inconsistent service levels decreasing margin insufficient efficiency in delivery 8

9 delivery at Randstad NL: 3 directions Regio 4: Noord-Oost-NL Large Account Delivery Models Regio 2: West-NL Regio 1: Noord-West-NL Regio 5: Oost-NL from RIS to Employment Centers Regio 3: Zuid-West-NL Regio 6: Zuid-Oost-NL Focused recruitment in (national) pools 9

10 large account delivery models Client type 1: few locations with high volume per location Client type 2: single main location with high volume and many small locations Client type 3: many locations with high and low volumes, with client-specific processes Client type 4: many locations with high volumes and extremely client-specific processes 10

11 main benefits focused and improved delivery increased client satisfaction increased share of wallet increased productivity prevented tenders and in our general staffing business increased focus on SME segment supported by ABFS 11

12 activity-based field steering approach Randstad NL Strengthen foundation Improve core data on funnels and databases Accelerate Increase number and quality of sales activities New dashboards for improved monitoring Convert Daily steering & coaching to drive conversion Funnel-based action plans, integrated approach e.g. centralized call centers Embed Follow-through to embed ABFS in DNA as way of working ABFS to support entrepreneurship and drive learning e.g. focused recruitment 12

13 increased activities & orders filled translates into strong SME growth strong increase in sales calls client visits up more than 20% accelerating SME growth 13

14 activity-based field steering at Tempo-Team NL 1. fact-based target setting 2. weekly reporting 3. follow-up through cascade 4. intensive training & coaching Everyone Everywhere Every week 14

15 accelerating SME growth and outperforming market sales activities up more than 30% SME growth accelerates from -16% to +16% Tempo-Team overall: 2 months above market 15

16 perm strategies Randstad NL and Tempo-Team NL pay off in significant growth rates increased awareness blended unit model perm bonus potential to grow further 16

17 reorganization update Capital Markets Day 17

18 RGN strategy focuses on leveraging synergies and best practices to outperform the market 1 joint management team Randstad Group Netherlands single professionals business organize in verticals mid 2015 clear positioning exploiting synergies and brand strengths single head office before end 2014 EBITA ambition: 6 7% through the cycle 18

19 progress head-office reorganization new organization designed and agreed with works council head-office staff selection in progress on track for synergies announced at mln 19

20 ample opportunities in 6 billion professional market perm fragmented market temp freelance 6 bln Randstad/Yacht/TT combined lead market with 5% share 3 main verticals: IT Engineering Finance 20

21 Professionals up 16% in Q Randstad 37% Tempo-Team 25% Yacht -1% 21

22 differentiated SME & Large Account approach SME market IT Finance Engineering Profile-focused search & recruitment Data base Data base Data base Tailor-made search & recruitment large account delivery models large account market 22

23 progress Professionals reorganization strong progress in organization design presentation of design to works council Q new organization expected to be established end Q

24 wrap-up market trends look sustainable Randstad NL closing gap, Tempo-Team above market continued high growth potential in perm Professionals under construction 24