User name: HOLIDAYINN Password: cafe. MnCHOICES Mentors Alliance Holiday Inn, St. Cloud, MN November 8, 2016

Transcription

1 User name: HOLIDAYINN Password: cafe MnCHOICES Mentors Alliance Holiday Inn, St. Cloud, MN November 8, 2016

2 Day Planner Welcome and Introductions Circle Back Review and Approve MMA Charter MnCHOICES Morsels Tech Talk Sensei Says CountyLink Discussion Lapse in Certification MnCHOICES Support Plan Preparations MnCHOICES Assessment v.16.4 Questions and Discussion Review Meeting/Plan Next 1

3 Introducing DHS Staff Hello! Aron Buchanan Aging & Adult Services/MnCHOICES Rita Chamberlin MnCHOICES Policy Cathy Griffin MnCHOICES Operations Kong Vang MnCHOICES Help Desk Jill Schweisthal MnCHOICES Policy Jason Tofte MnCHOICES Assessment Project Manager Teresa vanderbent MnCHOICES Operations 2

4 Introducing First Time MMA Attendees 3

5 Circle Back 1 Assessment done during MnCAT required to: Use scenario Document Zero 0 Run eligibility Analyze and discuss 4

6 Circle Back 2 Statewide List of Certified Assessors Keep reviewing Submit their certificate Review TrainLink Update the list Recert column Left agency 5

7 Circle Back 3 MnCHOICES Interagency Contact Point (MICP) Update list on CountyLink Not yet complete 6

8 Mentor Charter Updates Background: outdated Membership: delegate agencies Roles Mentors: clarifications and delegate agencies DHS: clarifications Facilitator: clarification Subject Matter Experts: clarification Sponsors: outdated Authority: revamped to better describe Timeline: clarification Expected Outcomes: reworded 7

9 MnCHOICES Morsels Preparation for v.16.4 Outage Wednesday, November 23 Starts at 1:30 pm Content changes require: Log out before outage starts All Assessments must be online Staggered All Clear Monday, November 28 8

10 MnCHOICES Morsels Monthly Webinars MnCHOICES Support Plan Launch Webinars Monthly Next is on November 15 th at 2:00 pm Watch for messages from Help Desk Registration week or two ahead Archived for six months Document on MnCHOICES CountyLink 9

11 January 1, 2017 No more legacy documents MnCHOICES Morsels Use of Legacy Documents Jill Schweisthal is DHS contact

12 MnCHOICES Morsels Brochure Draft Draft Draft 11

13 CountyLink: Rewrite? Revision? Remodel? Your Thoughts on: Left navigation topics Home page Roles identified Choice of quick-links Other 12

14 Certification Certificates are valid for three years Starts: 11/8/2016 Expires: 12/1/2019 Perfect world Complete 45 CLUs before 12/1/2019 Enter in MnCAT Step 4 Create new certificate Starts: 12/1/2019 Expires: 1/1/

15 Lapse in Certification Creating a pool of questions from MnCAT Complete 45 CLUs in MnCAT plus: Lapse 30 days or less = No test Lapse 31 through 90 days = 15 questions Lapse 91 through 180 days = 30 questions Lapse 181 through 270 days = 45 questions Lapse 271 through 365 days = 60 questions Lapse 366 days or more = Retake MnCAT Steps

16 Lapsed Certificate: Lead Agency Responsibility Monitor certification dates Review portfolio and co-sign certificate If certification lapses: Support person to complete process Update MnCHOICES Assessment security access Responsibilities are outlined: MnCAT Step 4: Recertification Instructions and Guidance MnCAT Step 4: Lead Agency Quick Study 15

17 New Recertification Course MnCAT Step 4: Recertification MnCHOICES Step 4 Instructions MnCHOICES Recertification Documentation MNCH8012 First MnCAT Step 4: Recertification Recertification Certificate MnCHOICES Recertification Documentation MNCH8015 Second MnCAT Step 4: Recertification 16

18 10:15-10:30 am 17

19 MnCHOICES Assessment Reflections from the Project Manager 18

20 Sensei Says: Resources Additional Resources on CountyLink Families and Children MCO Contact List Lead Agency Contact Contact Name for Address Contact Name for FAX Fax # Contact Name for Mail Mailing Address Contact Name for Phone Phone # 19

21 Sensei Says: Top 3 Trends Are... Question count and data discrepancies Assessments locked to offline mode Demographic Switched 20

22 Sensei Says: Additional Topics Helpful and/or may become a trend if not addressed PMI Update Silverlight Find & backup the offline file 21

23 Sensei Says: Question Count / Data Discrepancies All occurring while running eligibility Won t Zero Out! Send to HD Soap error Send to HD 22

24 Sensei Says: Question Count / Data Discrepancies 2 Invalid Question Response Counts Received 0 - Possible for user to fix Received 1 - Possible for user to fix Received 2 - Possible for user to fix 5 or more Response Counts Send to HD 23

25 Sensei Says: Question Count / Data Discrepancies 3 Received 0 24

26 Sensei Says: Question Count / Data Discrepancies 4 Received 1 25

27 Sensei Says: Question Count / Data Discrepancies 5 Received 1 zoomed in Demo in MTZ 26

28 Sensei Says: Assessments Locked to Offline Mode Validation MnC URL works Check assessment queue If Yes to offline Send to HD for Toggle Or use the workaround Check assessment data. Do offline doc restore if needed. 27

29 Sensei Says: Assessments Locked to Offline Mode 2 Validation URL does not work User receives messages User can t log into offline mode No icon, Invalid Username/password Workaround - Unable to Log in to Offline Mode C:\Users\%userprofile%\AppData\LocalLow\Microsoft\Silverlight\OutOfBrowser\index 28

30 Sensei Says: Demographic Switches Users see a different person s demographic information on an assessment. 29

31 Sensei Says: Demographic Switches 2 Troubleshooting steps: Click Update Person only works on open assessments For closed assessments Send to HD. Prevent by verifying demographic information before closing 30

32 Sensei Says: PMI Update Troubleshooting steps: Click Update Person only works on open assessments For closed assessments Send to HD. Prevent by verifying demographic information before closing 31

33 Sensei Says: PMI Update Error Messages 32

34 Sensei Says: PMI Update 2 Workaround Search by name Update the PMI State search record shows Name, DOB,PMI and SSN# Update SSN# to current MnC record Verify MnC record matches State search record Change a character in the name & Update Person, change back & Update Person. Restart browser, search by PMI. 33

35 Sensei Says: Silverlight Updated 4 times since Jan Microsoft Silverlight Release History is working version Setting update 34

36 Sensei Says: Find Offline Assessment File Assessment(s) offline - Make a backup before computer is restored by IT. Go to C:\Users\%userprofile%\AppData Search for mnchoices.xml, right click the mnchoices icon (verify correct date), select Open File Location Find file with current assessment ID. Save a copy. Contact HD after computer is fixed. 35

37 Sensei Says: The Answer Is... 36

38 MnCHOICES Support Plan Launch preparations in full swing! Monthly webinars Reviewing tech specs Making check lists Developing launch expectations Finalizing security access processes Starting to have first launcher discussions 37

39 Support Plan Tools Tools and aids to help you prepare for launch Topic for November webinar Listen to what s needed from First Launchers What we hear from you.. Cross-walk What goes in Assessment Where it shows up in Support Plan 38

40 For Security Access 39

41 11:45 am 12:45 pm 40

42 New MMA Feature Important to have an opportunity to: Meet Share Learn Not alone 41

43 Mentor Swap Meet Swap groups today by first letter of your lead agency: A B C D G H K L M N P R S T - Z Question: How to engage agency leadership in MnCHOICES 42

44 MnCHOICES Assessment 16.4: Rules ilog Rules Update Auto clean up of answers that cause Expected Zero Responses 43

45 Assessment 16.4 Content: Intake for Child Intake: Decision-Making/Guardianship & Emergency Contact Problem: Check No Statement cut off Resolution Statement complete 44

46 Assessment 16.4 Content: LTC SDOC #26 Problem: MCO staff need option to record referral reason as person receiving PCA services Resolution: New choice option added Field 26 Reason for Referral 21 PCA or Health Care added to LTC SDOC 45

47 Assessment 16.4 Content: LTC SDOC #15 Problem: Health conservator limited to financial decisions Resolution: Change term to Health care agent Field 15 Legal Rep. Status 11 Health care agent new term 46

48 Assessment 16.4 Content: Housing & Environment Problem: Select Other No text box provided to explain Resolution: Select Other Text box appears for explanation 47

49 Assessment 16.4 Content: Housing & Environment: Congregate Problem: Select description congregate setting Type of congregate setting Other No text box appears Resolution Select description congregate setting Type of congregate setting Other Text box appears 48

50 Assessment 16.4 Content: Housing & Environment: Institution Problem: Select description institution Type of institution setting Other No text box appears Resolution Select description institution Type of institution setting Other Text box appears 49

51 Assessment 16.4 Content: Health: Symptoms, Conditions & Diagnosis: Surgeries Problem: Surgeries: Select Yes person has had surgeries Select surgery is On record No ICD Code text box appears Resolution Surgeries: Select Yes person has had surgeries Select surgery is On record ICD Code text box appears 50

52 Assessment 16.4 Content: Private Duty Nursing to Home Care Nursing Problem: Statute changed Private Duty Nursing (PDN) to Home Care Nursing (HCN) Resolution Changed term in Intake: Referral Reason/Intake Summary Changed term in Assessment: Referral Reason/Intake Summary Changed term in Assessment: Self-Direction 51

53 Questions and Discussion 52

54 Last thoughts How d it go today? Understand changes for 16.4? Things to take back and talk about? Learn at least one new thing? Meet at least one new person? What do you want to do next time? 53

55 Until we meet again... Trails 54