Co-Creating Creating the Optimal Healthcare Experience

Transcription

1 Co-Creating Creating the Optimal Healthcare Experience Michelle Cameron Bozeman RN, BSN, HN-BC HeartWaves Institute Tending to the Heart of Healthcare Copyright HeartWaves Institute 1/1/2011 1

2 Objectives Identify the essential elements of the co-created healthcare experience Explain the use of blended nursing practice and blending technologies in the optimal healthcare experience Apply blended healthcare technologies to self-care Copyright HeartWaves Institute 1/1/2011 2

3 When you follow your bliss... doors will open where you would not have thought there would be doors; and where there wouldn't be a door for anyone else. Joseph Campbell US folklorist & expert on mythology ( ) Lake Erie Geneva on the Lake, Ohio Copyright HeartWaves Institute 1/1/2011 3

4 How do you recognize it? Copyright HeartWaves Institute 1/1/2011 4

5 Copyright HeartWaves Institute 1/1/2011 5

6 Organizational Design and Mission Overall Mission Care Education Research Nursing Institute Digestive Disease Institute Local Unit Office Copyright HeartWaves Institute 1/1/2011 6

7 Technology Medication Food IV poles and machines PCA pumps Beds Bedside commodes Medical supplies TV Call bell Blankets Etc. Copyright HeartWaves Institute 1/1/2011 7

8 Physical Plant Buildings Cafeteria Elevators Space Design and Decoration Lighting Temperature Art Copyright HeartWaves Institute 1/1/2011 8

9 Environment Safe Respectful Present Inclusive Accessible Trustworthy Welcoming Knowledgeable Wise Copyright HeartWaves Institute 1/1/2011 9

10 Transdisciplinary Team Nurses Physicians Health Unit Coordinators Transporters Environmental Service Providers Therapists Chaplains Phlebotomists Radiology Team Dieticians Volunteers Managers Pet Therapy Dogs ETC Copyright HeartWaves Institute 1/1/

11 Community Patient and Family Extended Family Groups and Organizations Community Healthcare providers Cultural and Ancestral Lines Healthcare Team Professional Personal Organization Role in Community Board Members Payors and Funding sources Copyright HeartWaves Institute 1/1/

12 Family Heart Connection With and without heartbeat Local and distant Agendas Copyright HeartWaves Institute 1/1/

13 Patient Brings their whole world with them Body Mind Emotion Spirit Copyright HeartWaves Institute 1/1/

14 Volunteers Lake Champlain Burlington, Vermont Copyright HeartWaves Institute 1/1/

15 Copyright HeartWaves Institute 1/1/

16 You Copyright HeartWaves Institute 1/1/

17 Experience Study Emily Victim Self Management Tools Assume a role Push Pull Sympathy Drained Avoid Technologies Breath with Purpose Copyright HeartWaves Institute 1/1/

18 Experience Study Frank Power Self Management Tools Boundaries Frustration Agitated Armed and ready Technologies Hold the Rope Copyright HeartWaves Institute 1/1/

19 Experience Study Mary Judgment Self Management Tools Comparing staff Aggression Hide Force Field Exhausted Barrier Technology Make Space Copyright HeartWaves Institute 1/1/

20 How does your body feel? Fern 6 Mile Slew North Fort Myers, Florida Copyright HeartWaves Institute 1/1/

21 Experience Study Harry Co-Creative Self Management Tools Self aware Says what needs to be said Feels what needs to be felt Partnership Laughter or Humor Appreciated Technology Discovery Copyright HeartWaves Institute 1/1/

22 How does your body feel? Hummingbird Berrien Springs, Michigan Copyright HeartWaves Institute 1/1/

23 Blended Nursing Practice Safe Competent Consistent Evidence Based BLENDED WITH Co-Creative Experience Skills Copyright HeartWaves Institute 1/1/

24 Blending Technologies Connecting whole self Breath with purpose Hold the rope Make space Move Laugh Cry Joy Copyright HeartWaves Institute 1/1/

25 Try Technologies. Breath with purpose Ha breath Tapping the drum Laughter Filling Up Copyright HeartWaves Institute 1/1/

26 Copyright HeartWaves Institute 1/1/

27 Try Technologies. Connecting whole self Point of Light Copyright HeartWaves Institute 1/1/

28 Copyright HeartWaves Institute 1/1/

29 Joy Participate joyfully in the sorrows of the world. We cannot cure the world of sorrows, but we can choose to live in joy. Joseph Campbell Copyright HeartWaves Institute 1/1/

30 HeartWaves Institute Tending to the Heart of Healthcare Copyright HeartWaves Institute 1/1/