Your guide to local health services
|
|
- Ralf Mathews
- 5 years ago
- Views:
Transcription
1 Your guide to local health services in Argyll & Bute Community Health Partnership WORKING WITH YOU TO MAKE HIGHLAND THE HEALTHY PLACE TO BE
2 Contents Page About this guide About Argyll & Bute Community Health Partnership Local Management CHP Localities How to get the right treatment How your money makes a difference Our plans for a better service. 9 How you can get involved If you have a complaint Useful contacts How you can comment on our services ABOUT THIS GUIDE Everyone wants to be assured that services will be there when they need them. This guide has been produced to tell you about community health services across Argyll and Bute. It outlines some of our plans for improving services and how you can get involved. It includes useful contact information to help you get the services you need. Keep it in a safe place, perhaps by the phone. ABOUT ARGYLL & BUTE COMMUNITY HEALTH PARTNERSHIP (CHP) Argyll & Bute Community Health Partnership is one of four CHPs within NHS Highland. It manages acute, primary, community health and mental health services across Argyll and Bute. We provide services to around 91,000 people across 2,600 square miles. During the summer months the number of people in the area increases significantly owing to an influx of tourists. The CHP has a diverse range of settlements including 6 towns, 46 villages, 156 small settlements and 26 inhabited islands. 2
3 Local Management for Argyll & Bute Community Health Partnership Our aim is to establish and develop high quality local services with health, social, carers, patients and voluntary organisations working closely together to provide services that meet your needs. We want to make sure that the right care is delivered at the right time and in the most appropriate place. We will also work to help people in Argyll and Bute live healthier lives. CHP Committee Chair CHP General Manager CHP Clinical Director CHP Lead Nurse Locality Manager, Oban, Lorn and the Isles Locality Manager, Mid Argyll, Kintyre & Islay Locality Manager, Cowal & Bute Locality Manager, Helensburgh & Lomond Bill Brackenridge Fiona Ritchie Mike Hall Pat Tyrrell David Whiteoak John Dreghorn Viv Smith Anne Helstrip We have a wide range of community and hospital based services including maternity care, children s services, community nursing, mental health, palliative care and rehabilitation services. We also provide services such as health visiting, speech and language services, physiotherapy and district nursing. 3
4 Argyll & Bute Community Health Partnership Localities Locality Pop. Description Oban, Lorn & the Isles 20,094 Oban, north to Port Appin, east to Dalmally, south to Arduaine & includes the isles of Lismore, Luing, Seil, Mull, Tiree, Coll & Colonsay Mid Argyll, Kintyre & Islay 21,330 Southend, Campbeltown, Muasdale, Carradale, Tarbert, Lochgilphead, Ardfern, Inveraray, Isles of Islay, Jura and Gigha You can contact us at the address below: Argyll & Bute CHP Aros, Blarbuie Road Lochgilphead PA 31 8LB Phone: Cowal & Bute 22,872 Lochgoilhead, Strachur Kilmun, Tighnabruaich, Dunoon and the Isle of Bute Helensburgh & Lomond 26,740 Helensburgh, Kilcreggan, Garelochhead, Arrochar Argyll & Bute CHP 91,036 4
5 If you feel unwell or need some advice about your health, there are a number of places you can go. Please read the following information. How to get the right treatment NHS 24 If you or someone you care for is unwell during the out of hours period when GP surgeries are closed, and you feel it can t wait until the surgery re-opens, then you should call NHS 24 on ( so that you can be directed to the most appropriate care as quickly as possible. Of course, if your condition is immediately life-threatening, then 999 should be dialled. Pharmacist Your local pharmacist can give advice on common health problems and can answer questions about medicines. Community pharmacists now also offer a Minor Ailment Scheme to provide treatment and advice to patients with minor ailments who do not pay for prescription charges. Many pharmacists provide other services such as helping you stop smoking, checking the different medicines you are taking, or giving advice about sexual health. Ask to speak to your pharmacist in a private area if there is something you don t want other people to hear. If your symptoms are serious, your pharmacist might suggest you should go to your GP. To find a pharmacy which is open out of hours phone NHS 24. Self-care There are lots of ways you can look after yourself if you feel unwell. A well-stocked medicine cabinet will help you treat everyday illnesses at home. It is useful to have paracetamol, plasters and bandages, a thermometer, antiseptic cream, and other remedies for coughs, colds and sore throats. Always follow the instructions on the medicine label. 5
6 How to get the right treatment GP surgeries For medical advice and treatment, or prescriptions, you can make an appointment at your GP surgery. Surgeries vary in size and patients can make appointments with a wide range of staff such as GPs, nurses, health visitors, counsellors and physiotherapists. Some surgeries run special clinics for people with diabetes, asthma or other health conditions. To get a list of surgeries in your area, or for help with registering with a doctor, phone NHS 24. Out of hours GP services Out of hours GP services are available between 6.30pm and 8am on weekdays, at the weekend, and on public holidays. These services provide help when your GP surgery is closed and your condition is too serious to wait until the next day. If you phone your surgery when it is closed you will get a message explaining how to contact your local out of hours service. Accident and Emergency Hospital Accident and Emergency departments only treat accidents and emergencies which are urgent or serious. If your condition is urgent you can make your own way there or call for an ambulance using 999. If you re not sure if you should go to Accident and Emergency, phone NHS 24 for advice. Social Work Services For practical help for yourself or your carer, contact the Social Work Department of Argyll and Bute Council. The department supports the care provided by families, neighbours, and the community in general. The Social Work department can assess you for home care, day care, respite care, meals on wheels and any other help you may need. 6
7 How to get the right treatment Argyll & Bute Hospital (Mental Health Facility) Blarbuie Road, Lochgilphead, PA31 8LD Telephone Campbeltown Hospital Ralston Road, Campbeltown, PA28 6LE Telephone Dunaros Salen, Isle of Mull, PA72 6JF Telephone Dunoon Hospital Sandbank Road, Dunoon, PA23 7RL Telephone Islay Hospital Gortonvogie Road, Bowmore, Islay, PA43 7JD Telephone Lorn & Islands Rural General Hospital Glengallan Road, Oban, PA34 4HH Telephone Mid Argyll Community Hospital & Integrated Care Centre Blarbuie Road, Lochgilphead, PA31 8JZ Telephone Victoria Hospital & Annexe High Street, Rothesay, PA20 9JJ Telephone Victoria Infirmary 93 East King Street, Helensburgh, G84 7BU Telephone
8 How your money makes a difference The Argyll & Bute Community Health Partnership spends public money, your money, on health and social care services. This money provides a wide range of services in acute and community hospitals, GP surgeries, and locally in the community. The total expenditure for the CHP in the last financial year was million. The following service developments were included in the Financial Plan: Opening of the new Mid Argyll Hospital in Lochgilphead. New Jura Care Centre. New specialist nursing for out of normal hours working at Lorn & Islands Hospital in Oban supporting emergency care. Developing ultrasound service for Lorn & Islands and Mid Argyll. Piloting anticipatory health care in Oban and Campbeltown aimed at keeping people in the community and preventing hospital admission. Seeking to appoint a third consultant surgeon at Lorn & Islands Hospital. Building a new health centre at Garelochhead. Meeting waiting times targets. Other plans and developments currently being worked on include: Redesign of the mental health service, including plans to keep older people with dementia closer to home. Relocating and reproviding the A&E Department in Campbeltown Hospital. Reviewing the proposals for the reprovision of Rothesay Victoria Hospital and Annexe on Bute. Developing GPs and other practitioners with special interests to improve and retain local access to services.
9 Our plans for a better service Professor David Kerr s report Building a Health Service Fit for the Future and the Health and Community Care Minister s response to Delivering for Health October 2005, set out the priorities and programme of action for the NHS over the next decade. The Minister has emphasised the need to shift the balance of health care, focusing the service on prevention and maintenance of people s health, and enhancing local access to services. The modernisation proposals for the NHS in Scotland will see the following changes in services over the next five years: Current View Geared towards acute conditions Hospital centred Doctor dependent Episodic care Disjointed care Reactive care Patient as passive recipient Self care infrequent Carers undervalued Low Tech Evolving Model of Care Geared towards long term conditions Embedded in communities Team based Continuous care Integrated care Preventative care Patient as partner Self care encouraged Carers supported as partners High Tech 9
10 Our plans for a better service To deliver this model of care the health services in NHS Highland and the Argyll & Bute CHP will: Strengthen services in local communities by using our community hospitals as hubs for diagnostic and treatment services, networked with GP practices. Adopt a more proactive approach to care for people with long-term chronic illness conditions to help maintain their health and independence. Reduce the inequalities gap, providing deprived and socially excluded groups with enhanced primary care teams to identify at risk populations and provide early access to preventative interventions. Stream planned care (i.e. non emergency operations) by separating emergency and planned care into dedicated units, thereby improving the predictability of workflow and reducing cancellations. Strengthen our local casualty units backed up by larger specialist A&E units. Apply a systematic approach to influence decisions regarding the concentration of specialist services in the major specialist hospitals in urban areas e.g. Glasgow, Paisley etc. Undertake research with communities to identify and plan future health care provision in our most remote and isolated rural areas. Community and Rural General Hospitals (RGH) to act as the hub for emergency and out of hours care with appropriate diagnostic facilities. Rural General Hospital in Oban networked with other RGHs and larger hospitals to ensure the bulk of remote community s acute health care needs (both emergency and planned care) are met locally. Consider evidence around standards of care in remote and rural areas and make decisions on how this can or cannot be provided locally. Consider how staffing can be assured and skills maintained in services where small number of operations or treatments are carried out. Develop appropriate training for remote and rural practitioners to ensure we can maintain and develop our workforce. 10
11 Our plans for a better service These areas will be at the core of the modernisation programme for NHS Highland and the Argyll & Bute CHP. Within Argyll and Bute the developments we have outlined earlier are all aimed at beginning this process of shifting the balance of care. Other initiatives we are planning include: Look at rolling out anticipatory care services for at risk patients with chronic diseases to prevent avoidable admissions to hospital and maintain health and well being. Implement an expert patient training programme to establish a network of self-help support for patients with chronic disease, thus allowing them to take more control of their health. Complete review of our rural community hospitals to identify what the future service profile of these services should be focusing on improving local access to outreach and locality specialist services. Review Radiography services across Argyll and Bute to ensure a safe and sustainable service is maintained. Public Health Strategies Joint working with partners such as Argyll and Bute Council. Local public health networks have been instrumental in developing partnership working and initiating activities such as co-ordinated youth activities, health improvement events and elderly support groups. Mental health initiatives to promote greater public awareness, encouraging people to seek help early and training for staff to provide early prevention and intervention. A Local Enhanced Service (LES) for alcohol misuse. Working closely with the local Police in the implementation of a variety of drive safe campaigns Integrated working to tackle obesity with GPs referring obese people to weight management programmes and Health Walks. 11
12 How you can get involved It is vital that the public is involved in helping us develop and provide the best possible services. There are more ways than ever before for members of the public to help improve local health and social care services. Let us know what you think about services. Tell us if you have any concerns or comments about the services we provide. If you are involved in a local patient group, community group, or other organisation, let us know about your group. We can discuss our services with your group when they affect it. If your group has any ideas, comments or concerns they would like to share with us, please get in touch. Please fill in any surveys you are given about services. Argyll & Bute Public Partnership Forum (PPF) The Scottish Executive Health Department set out specific requirements for NHS Boards to build on existing good practice in public involvement. As such, every Community Health Partnership (CHP) in Scotland is required to establish a Public Partnership Forum (PPF). The Argyll & Bute CHP has established a PPF, made up of patients, focus groups, community groups, voluntary organisations and individual members of the public. We are also in the process of developing locality PPFs across the CHP. In accordance with the Scottish Executive s Statutory Guidance, the role of the PPF is to: Ensure the CHP is able to inform local people about local services, through the PPF and other means. Engage local users, carers and the public about how to improve health services. Support wider public involvement through planning and decision making, to seek to make public services more responsive and accountable to citizens and local communities.
13 The PPF is open to anyone within the community regardless of age, gender, ability, faith, ethnicity or sexual orientation. You can join the PPF at whatever degree you choose. You may just want to be kept informed, you may wish to have your say or you may wish to be more actively involved, joining meetings or committees with health service staff. In addition to the Argyll & Bute PPF, you can also get involved through the Highland HealthVOICES Network (HHVN). This is a Public Partnership Forum which spans the whole of NHS Highland s area. It is a network of people throughout the Highlands who want to get involved in helping to improve health or wellbeing, including health and community care services. If you wish to find out more about the Argyll & Bute PPF or how to join or be informed of groups in your area or other ways to get involved, contact Caroline Champion, Planning & Public Involvement Manager on / or caroline.champion@nhs.net. For further information about the Highland HealthVOICES Network, contact the PFPI Team on or pfpi@hhb.scot.nhs.uk. How you can get involved IF YOU HAVE A COMPLAINT NHS Highland is committed to delivering high quality care for all patients. This includes making sure people are treated properly and promptly. However, sometimes people are dissatisfied with the service they have received and wish to make a complaint. When we receive a complaint we aim to provide a thorough response as quickly as possible. It is always best to speak to someone there and then. Whenever possible you should tell someone close to the cause of your complaint. Ideally this should be the nurse in charge, the head of the department or practice manager. Very often they will be able to sort things out straight away. 13
14 If you wish to speak with someone outwith the department concerned, or for more information about making a complaint, then please contact: The Complaints Team, NHS Highland, PO Box 5713, Inverness, IV1 9AQ Telephone Complaints.Mailbox@haht.scot.nhs.uk If you need help to make a complaint a Complaints Officer will either help you or advise you how to get independent help if you would prefer that. Complaints regarding GPs, Dentists, Chemists or Opticians If your complaint is about any of the above services you should complain directly to the practice or the individual concerned. However if you would prefer to talk to someone not involved in your care you can contact the Complaints Department as above. NHS 24 If you want to find a GP, dentist, optician, or pharmacist in your local area, phone NHS 24 on (Textphone ). GP surgeries For a list of the GP surgeries in your area and information about how to register, phone NHS 24. Dentists For a list of the NHS dentists in your area and information about how to register, phone NHS 24. You can also use NHS 24 to find out about emergency dental services. Opticians For a list of the NHS opticians in your area phone NHS 24. Pharmacies For a full list of pharmacies in your area phone NHS 24. NHS Board NHS Highland is responsible for overseeing the provision of health services throughout the Highland and Argyll and Bute region. 14
15 For information on healthy living, waiting times, or other health service enquiries in your local area, contact: NHS Highland Assynt House, Beechwood Park, Inverness IV2 3BW Phone: Fax: Website: Greater Glasgow and Clyde NHS Board Dalian House PO Box St. Vincent Street Glasgow G3 8YZ Phone: Fax: Website: Council services For general information on council services contact: Argyll & Bute Council Kilmory, Lochgilphead, Argyll PA31 8RT. Phone: Useful contacts Al-Anon (For family and friends of alcoholics) Phone: Alcoholics Anonymous (open 24 Hours) Phone: Breathing Space (Depression phoneline service) (open 6pm-2am) Phone: Childline Phone: Cruse Bereavement Care Phone: Depression Alliance Scotland Domestic Abuse Helpline Phone: Family Planning Association Scotland TALK TO FRANK (drugs helpline, open 24 hrs) Phone: NHS Helpline (information on Scottish health services & health matters, open daily 8am-10pm) Phone: NSPCC Child Protection Helpline (for children and adults concerned about kids being abused) Phone: Rape Crisis Scotland Phone: Red Cross Phone: Parentline Scotland (open 9am-5pm Mon/Wed/Fri & 9am-9pm Tues/Thurs) Phone: Parent Network Scotland Phone: Relate Scotland (open Mon-Fri 9am-5pm) Phone: Samaritans (open 24 hrs) Phone: Scottish Women s Aid SeniorLine (open Mon to Fri 9am-4pm) Phone: Victim Support Scotland Phone: Who Cares Scotland Phone:
16 How you can comment on our services We would like to know what you think of our services and this guide. Positive or negative comments are always welcome, and help us improve. If you would like to make a comment or suggestion, please contact us at: Argyll & Bute Community Health Partnership Aros, Blarbuie Road, Lochgilphead, PA31 8LB Telephone: If you would like a copy of this document in large print, on tape or in a language other than English please contact the Communications Team at: Argyll & Bute Community Health Partnership, Aros, Blarbuie Road, Lochgilphead, PA31 8LB Telephone:
Argyll and Bute Health and Social Care Partnership Outline Strategic Plan 2016/ /20
Argyll and Bute Health and Social Care Partnership Outline Strategic Plan 2016/17-2019/20 A conversation with you This outline is part one of our consultation on the Argyll & Bute Strategic Plan. Part
More informationPolicy of Financial Assistance to Support Travel to and from Hospital
Policy of financial assistance to support travel to and from hospital Policy of Financial Assistance to Support Travel to and from Hospital Finance Department Warning Document uncontrolled when printed
More informationMoving Forward Together. Primary Care
Moving Forward Together Primary Care Who we are Richard Groden, GP and Clinical Director Willie Wilkie, Lead Optometrist Alan Harrison, Lead Pharmacist for Community Care Lorna Kelly, Head of Primary Care
More informationArgyll & Bute Health & Social Care Partnership. Health and Wellbeing Fund GUIDANCE PACK
Argyll & Bute Health & Social Care Partnership Health and Wellbeing Fund 2018-2019 GUIDANCE PACK Contents Protocol for submitting an application... 2 Guidelines for approving allocations from the HWF...
More informationServices for older people in Argyll and Bute
Services for older people in Argyll and Bute February 2016 Report of a joint inspection of health and social work services for older people Services for older people in Argyll and Bute February 2016 Report
More informationIntensive Psychiatric Care Units
NHS Highland Argyll & Bute Hospital, Lochgilphead Intensive Psychiatric Care Units Service Profile Exercise ~ November 2009 NHS Quality Improvement Scotland (NHS QIS) is committed to equality and diversity.
More informationNote performance against the 30 minute standard for SAS call outs broken down by category of calls across NHS Highland Board area
Argyll & Bute CHP Committee Date of Meeting: 27 October 2010 Item No: 11.3 UPDATE ON STRATEGIC OPTIONS FRAMEWORK FOR EMERGENCY AND URGENT RESPONSE IN REMOTE AND RURAL COMMUNITIES AND MEMORANDUM OF UNDERSTANDING
More informationARGYLL & BUTE CHP COMMITTEE MEETING
ARGYLL & BUTE CHP COMMITTEE MEETING Wednesday 20 February 2013 J03-J07, Mid Argyll Community Hospital & Integrated Care Centre 10.30am - 12.30pm Committee Members Development Session Adult Health Profiles
More informationOur five year plan to improve health and wellbeing in Portsmouth
Our five year plan to improve health and wellbeing in Portsmouth Contents Page 3 Page 4 Page 5 A Message from Dr Jim Hogan Who we are What we do Page 6 Page 7 Page 10 Who we work with Why do we need a
More informationPrimary Care Strategy. Draft for Consultation November 2016
Primary Care Strategy Draft for Consultation November 2016 1 Introduction Welcome to the Isle of Wight CCG s draft Primary Care Strategy. The CCG is required to develop and publish a strategy that sets
More information15. UNPLANNED CARE PLANNING FRAMEWORK Analysis of Local Position
15. UNPLANNED CARE PLANNING FRAMEWORK 15.1 Analysis of Local Position 15.1.1 Within Renfrewshire unplanned care spans the organisational boundaries of acute and primary care services and social work services
More informationIslay Clinical Services Review Implementation Group. Islay Service Point, Bowmore. Alison Guest, Acting Clinical Services Manager
Name of Meeting: Islay Clinical Services Review Implementation Group Date: Venue: Chair: Attendees: By VC Apologies: Notes taken by: Friday 13 th March 2015 at 10am Islay Service Point, Bowmore Alison
More informationMidlothian Health and Social Care Partnership
Midlothian Health and Social Care Partnership the right care the right support the right time This document is a draft, work in progress version. It includes current thinking on priorities / direction
More informationStrategic Plan for Fife ( )
www.fifehealthandsocialcare.org Strategic Plan for Fife (2016-2019) Summary Document Supporting the people of Fife together Foreword NHS Fife and Fife Council are working together in a new Integrated Health
More informationIntroducing your Clinical Commissioning Group Improving health, improving lives Prospectus
Introducing your Clinical Commissioning Group Improving health, improving lives Prospectus Where we cover NHS South Eastern Hampshire Clinical Commissioning Group (CCG) is responsible for making sure that
More informationDraft Commissioning Intentions
The future for Luton s primary care services Draft Commissioning Intentions 2013-14 The NHS will have less money to spend over the next three years. Overall, it has to make 20 billion of efficiency savings
More informationAccessing Health and Care Services in Hillingdon
Some Space for You Thank you for reading the Hillingdon CCGs first patient and carer booklet. If you would like to feedback comments about this booklet or order more copies visit our website www.hillingdonccg.nhs.uk,
More informationWhat to know and when to go
Information for Portsmouth, South East Hampshire, Fareham and Gosport What to know and when to go Your guide to everyday health services you may need in a hurry www.nhs.uk Accident? Injury? Feeling unwell?
More informationINVERCLYDE COMMUNITY HEALTH AND CARE PARTNERSHIP - DRAFT SCHEME OF ESTABLISHMENT
EMBARGOED UNTIL DATE OF MEETING Greater Glasgow and Clyde NHS Board Board Meeting Tuesday 17 th August 2010 Board Paper No. 2010/34 Director of Corporate Planning and Policy/Lead NHS Director Glasgow City
More informationArgyll & Bute Health and Social Care Strategic Partnership
Present: Highland NHS Board 7 June 2011 Item 3.11 Argyll & Bute Health and Social Care Strategic Partnership DRAFT Minute of Meeting held on Wednesday, 30 March 2011 In Rooms J03, 5 & 7 MACH&ICC, Lochgilphead
More informationDelivering Local Health Care
Delivering Local Health Care Accelerating the pace of change Contents Joint foreword by the Minister for Health and Social Services and the Deputy Minister for Children and Social Services Foreword by
More informationSCOTTISH BORDERS HEALTH & SOCIAL CARE INTEGRATED JOINT BOARD UPDATE ON THE DRAFT COMMISSIONING & IMPLEMENTATION PLAN
Appendix-2016-59 Borders NHS Board SCOTTISH BORDERS HEALTH & SOCIAL CARE INTEGRATED JOINT BOARD UPDATE ON THE DRAFT COMMISSIONING & IMPLEMENTATION PLAN Aim To bring to the Board s attention the Scottish
More informationArgyll & Bute Health and Social Care Partnership. Oban Lorn & Isle Locality. Mull and Iona Locality Planning Group
Argyll & Bute Health and Social Care Partnership Oban Lorn & Isle Locality Mull and Iona Locality Planning Group 14 th September 2016 11.15am Meeting Room Mull & Iona Community Hospital Present: Apologies:
More informationIntroducing your Clinical Commissioning Group Improving health, improving lives Prospectus
Introducing your Clinical Commissioning Group Improving health, improving lives Prospectus Where we cover NHS Fareham and Gosport Clinical Commissioning Group (CCG) is responsible for making sure that
More informationPlease contact: Corporate Communications Team NHS Grampian Ashgrove House Foresterhill Aberdeen AB25 2ZA. Tel: Fax:
If you would like: more information on issues and plans in this booklet someone to come and talk to your group about the Grampian Health Plan and how you can get involved information about health issues
More informationAugust Planning for better health and care in North London. A public summary of the NCL STP
August 2017 Planning for better health and care in North London A public summary of the NCL STP Planning for better health and care in North London North London NHS organisations are working together with
More informationEvaluation of Healthcare Service Provision on the Isle of Lismore
The University of Aberdeen and University of the Highlands and Islands working in partnership Evaluation of Healthcare Service Provision on the Isle of Lismore Final Report - Executive Summary January
More informationPractice Profile: Lochgilphead Medical Practice
Practice Profile: Lochgilphead Medical Practice www.lochgilpheadmedicalcentre.co.uk Overview Patient List Staff Structure (at time of writing): Inveraray and Furnace Practice merger mid 2015 Facilities
More informationA guide to NHS Bexley Clinical Commissioning Group
A guide to NHS Bexley Clinical Commissioning Group Everything you need to know about how local healthcare in Bexley is planned, bought and monitored. 1 Welcome to NHS Bexley Clinical Commissioning Group
More informationMaking a complaint about the NHS. The NHS and You. What you can expect from us What we expect from you NHS SCOTLAND
Making a complaint about the NHS The NHS and You What you can expect from us What we expect from you NHS SCOTLAND Who is this leaflet for? This leaflet is for anyone who uses the NHS in any part of Scotland.
More informationWorking with you to make Highland the healthy place to be
HIGHLAND NHS BOARD Assynt House Beechwood Park Inverness IV2 3HG Tel: 01463 717123 Fax: 01463 235189 Textphone users can contact us via Typetalk: Tel 0800 959598 www.nhshighland.scot.nhs.uk Highland NHS
More informationCheshire & Merseyside Sustainability and Transformation Plan. People and Services Fit for the Future
Cheshire & Merseyside Sustainability and Transformation Plan People and Services Fit for the Future 2 The Challenge for the NHS As a nation we are fortunate to have a National Health Service that is free
More informationBedfordshire, Luton and Milton Keynes Sustainability and Transformation Plan. October 2016 submission to NHS England Public summary
Bedfordshire, Luton and Milton Keynes Sustainability and Transformation Plan October 2016 submission to NHS England Public summary 15 November 2016 Contents 1 Introduction what is the STP all about?...
More informationNorth West London Sustainability and Transformation Plan Summary
North West London Sustainability and Transformation Plan Summary Being well, living well: a sustainability and transformation plan for North West London November 2016 Have your say We want to hear your
More informationEmergencies. For critical life threatening situations or accidents Phone 999 or attend Accident & Emergency
Out of Hours Annual Report The Out of Hours Service provides urgent care when your surgery is closed April 2008 What to do if you are unwell during out of hours Emergencies For critical life threatening
More informationArgyll and Bute Health and Social Care Partnership
APPENDIX 2 Argyll and Bute Health and Social Care Partnership Quality and Finance Plan 2017-18 to 2018-19 March 2017 CONTENTS Page Introduction to Plan 1 Case for Change 2 National Priorities 3 Our Approach
More informationPatient Access Policy
Working together to make best use of specialist hospital services Patient Access Policy (Draft 8 May 2006) A policy for NHS Highland staff and patients May 2006 2 CONTENTS Page 1. INTRODUCTION AND AIM
More informationVOLUME 2 FACT FILE ***TO INFORM VOLUME 1, THE ACTUAL PLAN***
VOLUME 2 FACT FILE ***TO INFORM VOLUME 1, THE ACTUAL PLAN*** Last Updated: 15.06.11 Page 1 of 12 Contents 1. Demography of NHS Highland...4 2. Epidemiology of NHS Highland...5 3. Provision of Health and
More informationMid - Argyll, Kintyre, Islay and Jura Home Care Service Housing Support Service Old Quay Head Campbeltown PA28 6ED Telephone:
Mid - Argyll, Kintyre, Islay and Jura Home Care Service Housing Support Service Old Quay Head Campbeltown PA28 6ED Telephone: 01586 552 659 Inspected by: Elspeth Gibb Type of inspection: Announced (Short
More informationChanges to Inpatient Disability Services in Clyde
Changes to Inpatient Disability Services in Clyde Your chance to comment on the proposals This document explains proposed new arrangements for providing specialist inpatient physical disability services,
More informationSummary annual report 2014/15
1 Summary annual report 2014/15 2 Annual Report Summary 2014/15 3 St Thomas Hospital Guy s Hospital CATHEDRAL CHAUCER GRANGE RIVERSIDE ROTHERHITHE SURREY DOCKS Key facts about Southwark GP practices in
More informationListening to and collecting your views and experiences about urgent care in Newcastle
Listening to and collecting your views and experiences about urgent care in Newcastle 20 November 2017 to 10 January 2018 Right care, time and place Welcome NHS Newcastle Gateshead Clinical Commissioning
More informationabout urgent healthcare
The NHS your views about urgent healthcare The NHS Helping you get the most out of local services Tuesday 22 November to Friday 23 December 2016 The NHS Better health for Sunderland 1 1 Your views about
More informationMinute of Meeting held on Wednesday, 27 July 2011 In Council Chambers, Kilmory, am
Highland NHS Board 6 December 2011 Item 3.10(a) Argyll & Bute Health and Social Care Strategic Partnership Minute of Meeting held on Wednesday, 27 July 2011 In Council Chambers, Kilmory, Lochgilphead @
More informationCVS Rochdale Policy Briefing
CVS Rochdale Policy Briefing Healthy Lives, Healthy People: The Public Health White Paper Introduction People in England are healthier and living longer than ever before. However health inequalities in
More informationIntegrated Health and Care in Ipswich and East Suffolk and West Suffolk. Service Model Version 1.0
Integrated Health and Care in Ipswich and East Suffolk and West Suffolk Service Model Version 1.0 This document describes an integrated health and care service model and system for Ipswich and East and
More informationThe number of people aged 70 and over stood at 324,530 in This is projected to increase to 363,000 by 2011 and to 433,000 by 2016.
Community health service provision in Ireland Jimmy Duggan Department of Health and Children Brian Murphy Health Service Executive Profile of Ireland By April 2008, the population in Ireland reached 4.42
More informationNHS Working Longer Review
NHS Working Longer Review The UNISON Scotland Submission Scottish Government s contribution to the NHS Working Longer Review September 2013 1 Introduction UNISON Scotland welcomes the opportunity to respond
More informationPractice Profile: Lochgilphead Medical Practice
Practice Profile: Lochgilphead Medical Practice www.lochgilpheadmedicalcentre.co.uk Overview... 2 Patient List... 2 Staff Structure (at time of writing):... 2 Inveraray and Furnace Practice merger mid
More informationNHS Highland 16/02/2016. Being Here Remote and Rural Sustainable Health Services. Scottish Government Remote and Rural Initiative
Being Here Remote and Rural Sustainable Health Services Scottish Government Remote and Rural Initiative 2014-2017 Stephen Whiston Head of Strategic Planning and Performance NHS Highland Area: 12,507 square
More informationDRAFT BUSINESS PLAN AND CORPORATE OBJECTIVES 2017/8
DRAFT BUSINESS PLAN AND CORPORATE OBJECTIVES 2017/8 West London Clinical Commissioning Group This document sets out a clear set of plans and priorities for 2017/18 reflecting West London CCGs ambition
More informationNHS DUMFRIES AND GALLOWAY ANNUAL REVIEW 2015/16 SELF ASSESSMENT
NHS DUMFRIES AND GALLOWAY ANNUAL REVIEW 2015/16 SELF ASSESSMENT Chapter 1 Introduction This self assessment sets out the performance of NHS Dumfries and Galloway for the year April 2015 to March 2016.
More informationEMPLOYEE HEALTH AND WELLBEING STRATEGY
EMPLOYEE HEALTH AND WELLBEING STRATEGY 2015-2018 Our community, we care, you matter... Document prepared by: Head of HR Services Version Number: Review Date: September 2018 Employee Health and Wellbeing
More informationDRAFT. Rehabilitation and Enablement Services Redesign
DRAFT Rehabilitation and Enablement Services Redesign Services Vision Statement Inverclyde CHP is committed to deliver Adult rehabilitation services that are easily accessible, individually tailored to
More informationArgyll & Bute Health and Social Care Partnership. Oban Lorn & Isle Locality. Mull and Iona Locality Planning Group. 10 August
Argyll & Bute Health and Social Care Partnership Oban Lorn & Isle Locality Mull and Iona Locality Planning Group 10 August 2016 11.15am Meeting Room, Mull & Iona Community Hospital, Craignure, Isle of
More informationConsultation on proposals to introduce independent prescribing by paramedics across the United Kingdom
Patient and public summary for: Consultation on proposals to introduce independent prescribing by paramedics across the United Kingdom The full consultation document is available on the NHS England consultation
More informationChild Health 2020 A Strategic Framework for Children and Young People s Health
Child Health 2020 A Strategic Framework for Children and Young People s Health Consultation Paper Please Give Us Your Views Consultation: 10 September 2013 21 October 2013 Our Child Health 2020 Vision
More informationIT ALL STARTS WITH YOU
Email: jo.curtis@nhs.net IT ALL STARTS WITH YOU Tell us about your experience Help us improve NHS services This guide takes you through the different ways you can tell the NHS about your experiences, so
More informationHealth and Care Framework
Annex 1 Health and Care Framework The NHS Grampian 2020 A Possible Future 1. NHS Grampian has agreed its Health Plan and has embarked on its Health and Care Framework (H&CF) process to determine in detail
More informationWhat will the NHS be like in 5 years, 20 years time?
What will the NHS be like in 5 years, 20 years time? NHS Castle Point and Rochford Clinical Commissioning Group (CCG) and NHS Southend CCG are groups of local doctors and other health professionals who
More informationInequalities Sensitive Practice Initiative
Inequalities Sensitive Practice Initiative Maternity Unit Report - 2008 Royal Alexandria Hospital 1 Acknowledgment I would like to take this opportunity to thank the staff from the maternity services in
More informationREVIEW OF WEST GLASGOW MINOR INJURIES SERVICES OPTION APPRAISAL INFORMATION
REVIEW OF WEST GLASGOW MINOR INJURIES SERVICES OPTION APPRAISAL INFORMATION August 2017 1 CONTENTS Option appraisal process 3 Option appraisal flow chart 5 Options 6 Benefits criteria 7 Option appraisal
More informationEXECUTIVE SUMMARY... 1 HEALTH AND WELLBEING STRATEGY VISION... 2 ULTIMATE AIM... 3 DELIVERING THE VISION AND THE PRIORITIES... 4 FOCUS...
CONTENTS EXECUTIVE SUMMARY... 1 HEALTH AND WELLBEING STRATEGY VISION... 2 ULTIMATE AIM... 3 DELIVERING THE VISION AND THE PRIORITIES... 4 FOCUS... 6 WHAT WE WILL CONTINUE TO ACHIEVE THROUGH THE HEALTH
More informationRichmond Clinical Commissioning Group
Richmond Clinical Commissioning Group South west London five year forward plan Kathryn Magson, Chief Officer, Richmond CCG 7 December 2016 South West London Five Year Forward Plan Start well, live well,
More informationFeedback and complaints: how to have a say about your care and have any concerns and complaints dealt with
Your health, your rights Feedback and complaints: how to have a say about your care and have any concerns and complaints dealt with Why has this factsheet been produced? This factsheet is for anyone who
More informationToolbox Talks. Access
Access The detail of what the Healthcare Charter says in relation to what service users can expect and what they can do to help in relation to this theme is outlined overleaf. 1. How do you ensure that
More informationVictorian Labor election platform 2014
Victorian Labor election platform 2014 July 2014 1. Background The Victorian Labor Party election platform provides positions on key elements of State Government policy. The platform offers a broad insight
More informationIslay Clinical review Implementation Group meeting. Islay Service point, Bowmore
Name of Meeting: Islay Clinical review Implementation Group meeting Date: Venue: Chair: Attendees: Friday 8 th May Islay Service point, Bowmore Pat McGrann, Kate Dumigan, Staff side representative Glen
More informationItem No. 9. Meeting Date Wednesday 6 th December Glasgow City Integration Joint Board Finance and Audit Committee
Item No. 9 Meeting Date Wednesday 6 th December 2017 Glasgow City Integration Joint Board Finance and Audit Committee Report By: Contact: Sharon Wearing, Chief Officer, Finance and Resources Allison Eccles,
More informationCÙRAM IS SLÀINTE NAN EILEAN SIAR WESTERN ISLES HEALTH AND SOCIAL CARE PARTNERSHIP STRATEGIC PLAN REFRESH:
CÙRAM IS SLÀINTE NAN EILEAN SIAR WESTERN ISLES HEALTH AND SOCIAL CARE PARTNERSHIP STRATEGIC PLAN REFRESH: 2018-2020 1. Introduction When the IJB agreed its first Strategic Plan in 2016, the Western Isles
More informationAnnual Report
Equality and Diversity Steering Group Annual Report 2012-2013 April 2013 1 Contents Page No Introduction 3 Equality Act 2010 3 NHS Lanarkshire s Equality and Diversity Reporting Structure Equality and
More informationNational Primary Care Cluster Event ABMU Health Board 13 th October 2016
National Primary Care Cluster Event ABMU Health Board 13 th October 2016 1 National Primary Care Cluster Event - ABMU Health Board Introduction The development of primary and community services is a fundamental
More informationServices for older people in South Lanarkshire
Services for older people in South Lanarkshire June 2016 Report of a joint inspection of adult health and social care services June 2016 Report of a joint inspection The Care Inspectorate is the official
More informationCommunity Health Partnerships (CHPs) Scheme of Establishment for Glasgow City Community Health and Social Care Partnerships
EMBARGOED UNTIL MEETING Greater Glasgow NHS Board Board Meeting Tuesday 19 th April 2005 Board Paper No. 2005/33 Director of Planning and Community Care Community Health Partnerships (CHPs) Scheme of Establishment
More informationSUMMARY. Our progress in 2013/14. Eastbourne, Hailsham and Seaford Clinical Commissioning Group.
Eastbourne, Hailsham and Seaford Clinical Commissioning Group SUMMARY Our progress in 2013/14 www.eastbournehailshamandseafordccg.nhs.uk 1 Welcome NHS is a membership organisation made up of the 21 GP
More informationDrs Eccleston, Matthews & Roy The Crescent Surgery Statement of Purpose Health and Social Care Act 2008
Drs Eccleston, Matthews & Roy The Crescent Surgery Statement of Purpose Health and Social Care Act 2008 Version: 1.1 December 2015 Date of Next Review: December 2016 Service Provider Details Name: Address:
More informationNHS Greater Glasgow and Clyde Equality Impact Assessment Tool for Frontline Patient Services
NHS Greater Glasgow and Clyde Equality Impact Assessment Tool for Frontline Patient Services Equality Impact Assessment is a legal requirement and may be used as evidence for cases referred for further
More informationEAST CALDER & RATHO MEDICAL PRACTICE YOUR INFORMATION
EAST CALDER & RATHO MEDICAL PRACTICE YOUR INFORMATION East Calder & Ratho Medical Practice aims to ensure the highest standard of medical care for our patients. To do this we keep records about you, your
More informationLonger, healthier lives for all the people in Croydon
D R A F T Croydon Clinical Commissioning Group Prospectus 2013/14 Longer, healthier lives for all the people in Croydon (Version TL) 1 Contents Foreword from the chair 3 Introduction 4 Who we are our Governing
More informationKnow who to turn to...
When you are ill, injured or have a long term medical condition Know who to turn to... If you require this or any other NHS Orkney publication in an alternative format (large print or computer disk for
More informationA healthier Lancashire and South Cumbria
A healthier Lancashire and South Cumbria Improving health and care for local people Published May 2017 Bay Health & Care Partners Pennine Lancashire Fylde Coast West Lancashire Central Lancashire Healthier
More informationGreater Manchester Health and Social Care Partnership
Greater Manchester Health and Social Care Partnership 2 What s happening? We all want Greater Manchester to be a better place to live with healthier, wealthier and happier people. We know that the things
More informationNHS Equality Delivery System for Isle of Wight NHS Trust. Interim baseline assessment against the
Interim baseline assessment against the NHS Equality Delivery System for Isle of Wight NHS Trust The NHS Isle of Wight has adopted the NHS Equality Delivery System as the framework to achieve compliance
More informationCOMMON GROUND EAST REGION. DEVELOPING A HEALTH AND SOCIAL CARE PLAN FOR THE EAST OF SCOTLAND Staff Briefing
COMMON GROUND EAST REGION DEVELOPING A HEALTH AND SOCIAL CARE PLAN FOR THE EAST OF SCOTLAND Staff Briefing SEPTEMBER 2018 1 COMMON GROUND It is fitting that in the 70th anniversary year of our National
More information- the proposed development process for Community Health Partnerships. - arrangements to begin to establish a Service Redesign Committee
Greater Glasgow NHS Board Board Meeting Tuesday 20 th May 2003 Board Paper No. 2003/33 DIRECTOR OF PLANNING AND COMMUNITY CARE CHIEF EXECUTIVE WHITE PAPER PARTNERSHIP FOR CARE Recommendation: The NHS Board
More informationArgyll and Bute Health and Social Care Partnership. Quality and Finance Plan
Argyll and Bute Health and Social Care Partnership Quality and Finance Plan 2017-19 Updated May 2018 CONTENTS Page Introduction to Plan 1 Case for Change 2 National Priorities 3 Our Approach 3 Pace of
More informationDrs Eccleston, Matthews & Roy The Crescent Surgery Statement of Purpose Health and Social Care Act 2008
Drs Eccleston, Matthews & Roy The Crescent Surgery Statement of Purpose Health and Social Care Act 2008 Version: 1 Date of Next Review: September 2014 Service Provider Details Name: Address: Drs Eccleston,
More informationDumfries and Galloway NHS Board. Annual Review Monday 23 June, Summarised Pre-Submitted Questions with Response
Dumfries and Galloway NHS Board Annual Review Monday 23 June, 2008 Summarised Pre-Submitted Questions with Response Netherlea Children s Respite Unit As Netherlea holds 5 children at a time and covers
More informationPatient Guide to the Practice Appointment System
Patient Guide to the Practice Appointment System Produced in association with our Sponsored by www.charnwoodcommunitymedicalgroup.co.uk Version 1.0 Page 1of 12 About this Guide This guide is designed to
More informationCranbrook a healthy new town: health and wellbeing strategy
Cranbrook a healthy new town: health and wellbeing strategy 2016 2028 Executive Summary 1 1. Introduction: why this strategy is needed, its vision and audience Neighbourhoods and communities are the building
More informationBristol CCG North Somerset CGG South Gloucestershire CCG. Draft Commissioning Intentions for 2017/2018 and 2018/2019
Bristol CCG North Somerset CGG South Gloucestershire CCG Draft Commissioning Intentions for 2017/2018 and 2018/2019 Programme Area Key intention Primary and community care Sustainable primary care Implement
More informationFeedback and complaints:
Your health, your rights Feedback and complaints: How to have a say about your care How to get any concerns or complaints dealt with Feedback and complaints (version 2) 2017 Produced in March 2017 Feedback
More informationNATIONAL HEALTH SERVICE REFORM (SCOTLAND) BILL
This document relates to the National Health Service Reform (Scotland) Bill (SP Bill 6) as introduced in the Scottish NATIONAL HEALTH SERVICE REFORM (SCOTLAND) BILL INTRODUCTION POLICY MEMORANDUM 1. This
More informationStaff Health, Safety and Wellbeing Strategy
Staff Health, Safety and Wellbeing Strategy 2013-16 Prepared by: Effective From: Review Date: Lead Reviewer: Hugh Currie Head of Occupational Health and Safety 31 st January 2013 01 st April 2014 Patricia
More informationAnnual Report Summary 2016/17
Annual Report Summary 2016/17 Making sure you get the healthcare you need Annual Report summary 2016/17 Introduction by our Clinical Chair and Chief Executive Officer Dr Chris Ritchieson Clinical Chair
More informationPlans for urgent care in west Kent:
Plans for urgent care in west Kent: Introduction and background A summary of our draft strategy NHS West Kent Clinical Commissioning Group (CCG) is working to improve urgent care services and we would
More informationCarers Direct Limited. Support Service. Care service number: CS Sinclair Street Helensburgh G84 8TG. Telephone:
Carers Direct Ltd Support Service 71 Sinclair Street Helensburgh G84 8TG Telephone: 01436 671 389 Type of inspection: Unannounced Inspection completed on: 30 November 2017 Service provided by: Carers Direct
More informationTransforming Your Care Our plans for making changes in the health and social services in the next five years
Transforming Your Care Our plans for making changes in the health and social services in the next five years October 2012 This is a shorter version of the consultation document: Transforming Your Care:
More information3.3 Overarching Steering Group Transforming Nursing and Midwifery Roles
TRANSFORMING NURSING AND MIDWIFERY ROLES Aim 1.1 To highlight to Committee the ongoing work the Scottish Government Chief Nursing Officer (CNO) office and Scottish Executive Nurse Directors (SEND) are
More informationIain Adams
NHS Board NHS 24 Contact Email Iain Adams iain.adams@nhs24.scot.nhs.uk Title Category Background/ context Problem Unscheduled Care Changing the Frontline Delivery Model in NHS 24 Workforce The development
More information