Patient Information. Morrill Street Group Practice October Edition

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1 October 2014 Edition Morrill Street Group Practice Dr STEPHEN ALEXANDER LEES Dr RUSSELL WILLIAM ELLWOOD Dr MOHAMMAD RAFIQUL ISLAM Dr BOBBY BIKRAM HAMAL Dr MAJID ABDULLA Dr RAJANI SRIPADA Dr MOHIUDDIN QURESHI Morrill Street Health Centre Branch Surgery Morrill Street 81 South Bridge Road Holderness Road Victoria Dock Hull Hull HU9 2LJ Hull HU9 1TR Telephone: Telephone: Fax: Fax: Patient Information

2 Welcome To The Surgery THE PARTNERS Doctor Stephen Alexander Lees First Registered London 1980 Doctor Russell William Ellwood First Registered Leeds 1983 Doctor Mohammad Rafiqul Islam First Registered Dhaka 1992 Doctor Bobby Bikram Hamal First Registered Leeds 1995 Doctor Majid Abdulla First Registered Hyderabad 1996 Doctor Rajani Sripada First Registered Manipal 2001 Doctor Mohiuddin Qureshi First Registered Karachi 1998 STAFF Practice Business Manager Rebecca Clark Deputy Practice Manager Marilyn Doy MB BS MB ChB MRCGP MB BS FRCS MRCGP MB ChB MRCGP DPD DRCOG DFFP MB BS MRCGP MB BS DRCOG MRCGP DFFP Female MB BS MRCGP DRCOG Practice Nurses Toni Stephenson RGN Debra Rewston RGN Janet Davies RGN Sally Batty RGN Healthcare Assistants Katrina Damen Kayleigh Wilson Sophie Robinson Other Health Professionals NHS Hull employs health visitors, district nurses and community nurses who support Morrill Street Group Practice. The practice trains General Practice Registrars and medical students from the Hull York Medical School. Trainees will only be present during a consultation if the patient gives informed (written) consent. NHS HULL clinical commissioning group The Maltings, Silvester Street, HULL HU1 3HA Telephone No DISABLED ACCESS Morrill Street Health Centre and the Victoria Dock Branch Surgery have reserved car parking spaces for the disabled. Wheelchair access and disabled toilets are also offered at both locations. There is a lift at Morrill Street Health Centre providing access to the community services on the upper floor. REGISTERING WITH THE PRACTICE Please collect a registration pack from reception. You will need your NHS medical card to register, or your NHS number. The registration process will require you to prove that you are living in the practice area, as well as your ID, by producing a passport photograph, or photo ID driving licence. Please note, you will not normally be offered an appointment with a doctor at registration. If you miss an appointment for a new patient health check this may affect your registration with the practice. On occasions Morrill Street Group Practice may decline to accept new patients. This will normally be because they deem their list to be full and to take on more patients would be detrimental to those already registered. If you are told that you cannot register, a written explanation will be given. EXPRESSING A PREFERENCE You may express a preference to be seen by a particular health professional. We will endeavour to meet your requirements but often it is not possible, in which case it will be explained why. For the latest information click to: For 24 hour information click to:

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3 f Advertisement John Parkin & Son Funeral Directors - Established Hour Personal Service Private Chapels of Rest Floral Tributes Pre-Paid Funeral Plans Independent Family Run Business Tel (01482) Eastfield House 3 Saltshouse Road Hull THE PEACE OF MIND FU NERAL TRUST Tel (01964) Tel (01964) Beacon Hill, Main Street (Now incorporating B Theobald) Keyingham Queen Street, Withernsea o National Association Est 1905 F u n e r a l i D t o r e c r s PATIENT SERVICES The practice provides the following services: General GP surgeries and practice nurse clinics Chronic disease management programmes for asthma and diabetes Prevention and treatment of coronary heart disease Minor surgery, cryotherapy and joint injections Dermatology Contraceptive services Pre-conception counselling Transplants save lives Join the NHS Organ Donor Register Antenatal care Child health surveillance Cervical smears Immunisation and vaccination Counselling service Secondary care clinics with visiting consultants: Gynaecology Gold Standards Cancer Palliative Care Project Health checks. Patients who are over 75 and have not been seen for one year, or those who are aged between 16 and 75 and have not been seen for three years, can request a health check at the surgery. Please contact reception for an appointment. Morrill Street Group Practice strongly supports the NHS Hull Treatment of Minor Illnesses Scheme. Community nursing services provide post-operative care in Morrill Street Health Centre. Bransholme Health Centre (tel: ), Freedom Centre (tel: ) and the Accident and Emergency Service at Hull Royal Infirmary treat minor injuries. Please be aware that, although we endeavour to provide as many healthcare services as possible at the Victoria Dock Branch Surgery, there may be occasions when you will be asked to attend the main surgery at Morrill Street Health Centre. To advertise your business to our patients on low cost, easy payment terms call For the latest information click to:

Services Blood Pressure Minor Ailments Free Diabetes Checks Smoking Cessation Help Advertisement Medicines Use Review Passport Photo Service Morning After Pill Lipotrim Weight Loss Management Opening

4 Services Blood Pressure Minor Ailments Free Diabetes Checks Smoking Cessation Help Advertisement Medicines Use Review Passport Photo Service Morning After Pill Lipotrim Weight Loss Management Opening Times Monday to Friday 7.00am pm Saturday 7.00am pm Sunday 10.00am pm Pharmacist Always Available FREE PRESCRIPTION COLLECTION SERVICE I am authorising the pharmacist at MORRILL Pharmacy to pick up my repeat prescriptions from the surgery and have them ready for me to collect. Patient's name... Address Telephone no... Signature... Morrill Street Group Practice Morrill Street Health Centre, Morrill Street, Holderness Road, Hull HU9 2LJ Telephone Number Attract more business by placing your advert here. Simply call APPOINTMENTS - Telephone Routine appointments can be booked up to two weeks in advance. If a review appointment is necessary the GP will give you a slip to take to Reception and book it, normally for a Tuesday, Wednesday or a Thursday. If you think you have an urgent medical problem that cannot wait until the next routine appointment is available, you will be given an urgent appointment. All urgent appointments will be recorded as such on your medical records. This is so we can follow trends in patient demand. If the doctor decides that you are a medical emergency and better care can be provided at a hospital, he or she may ask you to visit the nearest Accident & Emergency Department or call an ambulance for you. There is a special telephone number to cancel appointments: On certain occasions where a high demand for appointments is expected, for example following public holidays, or if there is a shortage of doctors, we may revert to providing a same day booking system. Patients who regularly fail to keep appointments may be removed from the practice list at the partners' discretion. To avoid queuing on arrival, you are strongly advised to use the 'self check-in' screen which is clearly indicated as you enter the building. HOUSE CALLS - Telephone If you require a house call, you should ask for it as early in the day as possible. House calls are only provided for patients who are housebound due to their illness or condition. You may be asked some questions by a receptionist working to a protocol agreed upon by the doctors and designed to help them decide the most appropriate place to see you; a doctor may also speak to you directly on the telephone. We hope that you understand that we are not trying to be difficult or obstructive. We are trying to make the best possible use of the doctor s time for the benefit of all our patients. You should also be aware that a doctor has equipment and supplies available in the surgery that cannot be taken to your home in their bag. BLOOD TEST RESULTS In order to ease congestion on the switchboard, it would be appreciated if patients call between 10.00am and 4.00pm to obtain test results. OPENING HOURS The main surgery at Morrill Street Health Centre is open from 8.00am to 12 noon and 1.00 to 6.00pm, Monday to Friday. Telephone calls and desk enquiries will be dealt with between 12 noon and 1.00pm. Telephone queries will be dealt with until 6.30pm every evening Monday to Friday. The branch surgery at Victoria Dock Health Centre is open from 8.00am pm and pm, Monday to Friday. The practice will close for half a day for staff training on certain dates throughout the year. Advance notice will be displayed in the surgery. For 24 hour information click to:

5 OUT-OF-HOURS SERVICE If you need to contact the NHS for urgent care or ask for some medical advice when the surgery is closed, there are two numbers to remember: 999 for life-threatening emergencies or 111 When you call the surgery on , a message will ask you to telephone 111. When you call this number you will be assessed, given advice and directed straight away to the local service that can help you best. This could be: An out-of-hours doctor A Walk-in centre or Urgent Care centre located at Bransholme Health Centre or the Freedom Centre A community nurse An emergency dentist or late opening chemist REPEAT PRESCRIPTIONS Repeat prescriptions can be obtained by: Placing a tick against the medication you require on the list of repeat prescriptions provided with your prescription and posting or delivering it to Reception. If you want your prescription posted back to you, please also provide a self-addressed envelope with a postage stamp affixed. Only in exceptional circumstances will more than a month s supply be recorded. Do not ask for another repeat prescription until it is a maximum of three working days, Monday to Friday, before it is due to be issued. Prescriptions are usually available for collection or posted within 48 hours. Only ask for the items that you need. Many drugs are re-ordered whether they are needed or not. Please book a medication review as soon as possible after the review date displayed on your prescription. Some medicines need to be monitored more closely than others to ensure they are effective in treating certain conditions, for example patients with asthma, diabetes or heart conditions. You may be invited to have a test or attend a special clinic. If you fail to attend, the GP may stop further medication until a review is possible. This decision will only be made if there is no danger of a condition deteriorating as a result. To order using voice mail: Dial You will be greeted by a short message. Please record your order by speaking slowly and as clearly as possible. There are no restrictions to the length of your message and you can leave it at any time. Visit our website on: State your first name, surname and date of birth. Using the list of medications attached to your last repeat prescription, state the name, dose and quantity of the medication you require. If you find the pronunciation difficult, spell it out. Only repeat prescriptions may be requested. Enquiries and requests for changes to medication cannot be accepted. To make enquiries or request changes, telephone Do not leave your telephone number and ask us to contact you. Only a month s supply will be provided except in exceptional circumstances. Do not ask for another repeat prescription until it is a maximum of three working days, Monday to Friday, before it is due to be issued. Prescriptions are usually available for collection within 48 hours. Only ask for the items that you need. Many drugs are re-ordered whether they are needed or not. To order using Log on to: hullccg.b81008-prescriptions@nhs.net Messages should not be left on the website. Warning is not a secure method of communication. If you are not happy about sending confidential information by , please do not use this service. We hope this service will work efficiently, but please understand that problems with transmission occur, which could interfere with its operation. COMPLAINTS AND SUGGESTIONS If you have a complaint, concern or suggestion about the service you have received as a patient from any member of the Practice Team, please let us know. We will investigate your complaint and reply within 10 working days of receipt. We operate a practice procedure, which follows national NHS guidelines. Our aim is to sort out problems and consider constructive suggestions as quickly as possible. We will try to deal with verbal complaints as soon as they occur with the person(s) concerned. Those that cannot be resolved in this way should be notified as soon as possible, ideally within a few days or at most a few weeks. This will enable us to establish what happened more easily. If it is not possible to do that please let us have details of your complaint: Within six months of the incident that caused the problem, or Within six months of discovering that you have a problem, providing that this is within 12 months of the incident. If making a telephone complaint you should dial and ask to speak to the Practice Manager or Deputy Practice Manager. If making a written complaint it should be addressed to: For 24 hour information click to:

6 Practice Business Manager Morrill Street Group Practice Morrill Street Health Centre Holderness Road HULL HU9 2LJ Your letter of complaint will be acknowledged within three working days. We will investigate your complaint and reply within 10 working days of its receipt. As part of our investigation we will find out what went wrong, apologise if this is appropriate, review our procedures and take remedial action to make necessary improvements. If you wish to discuss a problem we can arrange an appointment for a meeting with those concerned. If you are dissatisfied with how we handle a complaint, or you wish to contact the local Primary Care Trust direct, you may complain to: The Ombudsman Millbank Tower Millbank London SW1P 4QP Tel: You may also wish to contact the Patient Relations Dept, Health House, Grange Park Lane, Willerby HU10 6DT, Telephone No Please note that if you are complaining on behalf of someone else we keep strictly to the rules of confidentiality. We have to know that you have his or her permission to do so. A note signed by the person concerned will be needed, unless they are incapable through illness or they are young children. UNACCEPTABLE BEHAVIOUR Staff and patients should treat each other with mutual respect. The following are examples of unacceptable behaviour: Swearing Insulting and abusive language Racist or discriminatory remarks Making what are clearly unacceptable demands Aggressive behaviour, threats of violence or actual violence Theft of or malicious damage to property Any incident of unacceptable behaviour reported to the Practice Manager will be investigated and appropriate and proportionate action taken, for example: For the latest information click to: Reporting to the police (if necessary) Warning about future behaviour and possible removal from the list of patients registered with Morrill Street Group Practice. Removal from the list of patients registered with Morrill Street Group Practice. PATIENT INFORMATION For details of who has access to patient information, including information from which identity can be ascertained, please refer to: Morrill Street Group Practice, General Practice Publication Scheme Morrill Street Group Practice, Information Sharing Protocol. These are separate documents published in accordance with the Freedom of Information Act 2000, Data Protection Act 1998 and Access to Health Records Act PATIENT PARTICIPATION GROUP The Patient Participation Group was formed in December It is an advisory group aimed at improving communication between the practice and its patients. It is hoped that general practitioner services can be developed and improved within the limitations of resources available, by GPs, staff and patients working and cooperating with each other. It is an opportunity for patient representatives to influence practice policy by representing the opinions of patients registered with the practice. Practice and patients can support each other in their dealings with NHS Hull or other healthcare organisations to achieve mutual aims. Key speakers including representatives from NHS Hull will be invited to meetings when considered appropriate and beneficial by the group. The group will meet at least once a quarter. Patient Participation Group Morrill Street Group Practice Morrill Street Health Centre Holderness Road HULL HU9 2LJ Stay in touch with our website:

TRAINING This is a training practice. Doctor Ellwood is a GP Trainer. He trains qualified doctors to become General Practitioners. Doctors Lees, Hamal, Abdulla and Qureshi are GP Tutors.

7 TRAINING This is a training practice. Doctor Ellwood is a GP Trainer. He trains qualified doctors to become General Practitioners. Doctors Lees, Hamal, Abdulla and Qureshi are GP Tutors. They train medical students from the Hull York Medical School. Morrill Street Group Practice hope that by providing training for GP Registrars and medical students the practice can contribute to increasing the number of doctors who will practise in Hull in the future. EXTRA SERVICES You pay for the NHS through taxes, but this does not cover all the services that this practice supplies. Please note that some certificates, forms and insurance claims are extra services, which are not available on the NHS. They are a private arrangement between you and your doctor. Your GP, just like any other professional, is entitled to charge you for these services. Please ask for further details such as the cost of these private, non-nhs services at Reception. SURGERY TIMINGS Morrill Street Surgery times vary between the hours of 9.00am pm, pm Monday to Friday. The branch surgery at Victoria Dock is open from 8.00am pm and pm Monday to Friday. A GP will be present from 9.00am - 12 noon and pm Monday to Friday. Please check with the receptionist for details. Surgery timings may be subject to change due to sickness, training or holiday. Patient Confidentiality And Data Protection We ask you for personal information so that you can receive care and treatment. This information is recorded on computer and we are registered under the Data Protection Act. The practice will ensure that patient confidentiality is maintained at all times by all members of the practice team. However, for the effective functioning of a multi-disciplinary team it is necessary that medical information about you is shared between members of the practice team. FREEDOM OF INFORMATION PUBLICATION SCHEME The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the classes of information the practice intends to routinely make available. This scheme is available from Reception. Visit our website on: OPG - HELPING THE SMALL BUSINESS GROW FOR OVER 30 YEARS Advertisement Generate more business with a Pay - Monthly website from OPG We will design and launch a top quality bespoke business-generating website for you, update it regularly at your request and provide on-going advice and support every working day. from 24 per month There is no up-front payment and no extras, with an option to choose a pay-as-you-go, stopwhen-you-like service. To find out more simply call or us at payasyougo@opg.co.uk Why your business needs a website WITHOUT a website, your business or practice is invisible to the two thirds of prospective clients that use the Internet to locate products and services, and this figure grows daily. Worse still, if your competitors have a website and you don t, then they are picking up your share of the prospects for your type of business when they search online. Pay As You Go websites are proving to be a godsend to small and medium-sized businesses across the UK and Ireland. Introduced by OPG Ltd, who have been building websites for more than eight years, and whose innovative ideas have been helping businesses to grow and prosper for over 30 years, they provide businesses and professional practices with 24/7 access to their targeted market. A website not only saves you money on brochures and other such material, it greatly increases the effectiveness of your current advertising because, in effect, you are open for business around the clock. Uniquely, the Pay - Monthly service comes with Web Partner support. This phone-afriend facility will provide answers to your queries and help you develop your site as your business grows. So if you don t yet have a website, or are unhappy with the one you have, call today for an informal chat on You ll be glad you did! Attract more business by placing your advert here. Simply call ADVERTISING FEATURE

PRACTICE BOOKLETS are specially prepared by Neighbourhood Direct Ltd A MEMBER OF THE OLDROYD PUBLISHING GROUP LTD Keenans Mill, Lord Street, St Annes-on-Sea, Lancs FY8 2ER Tel: 01253 722142 Fax:

8 Advertisement Let our practice publications promote your business for you! NOTES To place an eye catching advertising feature in our vitally important Practice Booklets and our indispensable Appointment Cards and Website simply phone Jenny Mellenchip now on PRACTICE BOOKLETS are specially prepared by Neighbourhood Direct Ltd A MEMBER OF THE OLDROYD PUBLISHING GROUP LTD Keenans Mill, Lord Street, St Annes-on-Sea, Lancs FY8 2ER Tel: Fax: Website: info@opg.co.uk COPYRIGHT WARNING: All rights reserved. No part of this publication may be copied or reproduced, stored in a retrieval system or transmitted in any form or by any means electronic, mechanical, photocopy, recording or otherwise without the prior written permission of the publisher. The practice would like to thank the various advertisers who have helped to produce this booklet. However, it must be pointed out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed. HS/CP B22436L/16

9 PRACTICE AREA The practice area is within the black border. SUTTON PARK GANSTEAD SUTTON FIELDS WEST CARR SUTTON ON HULL LONGHILL STONEFERRY SUTTON INGS BILTON GRANGE SUMMERGANGS SCULCOATES GARDEN VILLAGE SOUTHCOATES GREATFIELD MARFLEET DRYPOOL RIVER HUMBER Practice Booklets are published by Neighbourhood Direct Ltd

THE ILFORD MEDICAL CENTRE

THE ILFORD MEDICAL CENTRE 61 Cleveland Road, Ilford, Essex IG1 1EE Tel: 020 8514 7761 Fax: 020 8478 4448 www.ilfordmedicalcentre.co.uk Welcome To The Practice Partners Dr N Seedat MBBS DRCOG MRCGP (Male)