Medication Management Services in Connecticut
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1 Medication Management Services in Connecticut Connecticut Department of Public Health, UConn School of Pharmacy and Community Pharmacies Mehul Dalal, MD, MSc, MHS - Chronic Disease Director, CT Department of Public Health Thomas Buckley, MPH, RPh Associate Clinical Professor, UConn School of Pharmacy
2 CT 1305 Pharmacy Initiative Objective: To Increase the engagement of community pharmacists in the provision of medication-/self-management for adults with high blood pressure and adults with diabetes Key Activities: Implement a medication therapy management (MTM) pilot program at community pharmacies in collaboration with the UConn School of Pharmacy targeting patients with hypertension & diabetes. Build capacity by providing professional development and training to community pharmacists. Work on policy solutions to identify sustainable financing opportunities for reimbursement for pharmacy MTM services.
3 Public/Private Partnerships: CT DPH/ UConn SoP/ Pharmacies Strong history of collaboration CDC/CT DPH/UConn immunization project Focus: reduce disparities in vaccine rates for pneumococcal & herpes zoster in underserved urban communities Arrow Pharmacies urban Hartford sites Identified/engaged community: significant increase in vaccine rates, esp. in AA pop. UConn/Arrow Colorectal Cancer Screening Pharmacist trained/credentialed to increase awareness of CRC risk factors & screening Offer FIT test & follow-up with Medicaid or uninsured populations: in-store kiosks
4 UConn School of Pharmacy Role Identify/engage/train/certify community pharmacists servicing urban or underserved communities to provide comprehensive MTM for HTN/DM pts Using Arrow in Hartford as pilot, create/expand community pharmacy network in urban communities Identify opportunities for sustainable financing of service through engagement w/medicaid, insurance exchange, State Employee Health Plan, State Office of Health Reform & Innovation
5 Community Pharmacy Partnerships 5-year statewide CDC grant Years 1-2: Arrow pilot optimize screening, engagement, documentation tools Years 2-4: Cultivate independent pharmacy network Years 2-5: Reimbursement strategies: multi-payer MTM certification provided ongoing QI w/faculty Database screening: prior 6 months Rx for HTN/DM Pilot: 1200 initial (excl. 30% delivery pts), engage up to 800 Patient engagement strategies identified POS most effective (from prior study) Patient notification of MTM study on Rx for HTN or DM Arrow: 125 pts (up to 4 visits over 12 months), incl. gift cards Additional pharmacies: less patients, same # encounters
6 Pharmacy Initiative Methodology Core elements of MTM service model: Comprehensive med review Identifying med-related problems (MRPs) Appropriateness-Effectiveness-Safety- Adherence (in that sequence) Prioritize plan for MRP resolution Personal medication record Med-related action plan Intervention and/or referral Documentation & follow-up
7 Arrow Pharmacy Pilot Success of engagement English/Spanish, no exclusion for insurance (80% Medicaid or Dual Eligible); word of mouth success Logistics within community pharmacy: Space; scheduling; time constraints Scheduled for initial 60 minutes; f/u 30 minutes x 3 prn Develop comprehensive med profile include meds outside of Arrow potential for Rx transfer to 1 pharmacy Create patient action plan on every visit prn Create PCP report faxed comprehensive med profile (including vaccine history), MRPs identified, recommendations for MRP resolution
8 Adherence Patient Example Non-adherence to metformin (refills show 100% - PDC) Patient c/o sick from metformin (pt. had flu); A1C = 9.3% Patient kept refilling because didn t want to disappoint MD Flu resolved; patient consultation to try metformin, continual weekly communication w/pharmacist Adherence achieved w/metformin with 4 month follow-up A1C = 7.8% Other effective adherence tool: BP logs, keeping score Beliefs About Medicine Questionnaire (BMQ) General vs Specific beliefs correlates with Morisky survey
9 Opportunities/Challenges: MTM in Community Pharmacy Job satisfaction Connection with patient and provider on closer clinical level Time constraints designated time, flexible scheduling Business model changes may be necessary Spillover effect: increased patient volume in pharmacy strong word-of-mouth impact in community (esp. Spanish-speaking community)
10 Keys to Sustainability of MTM Service Demonstrated workforce development Credentialing key for provider/payer Development of community pharmacy network Underserved populations have highest health costs, complex med regimens, fragmented access to care, potential for high ROI CDTM authority may assist in payer acceptance Current sustainability initiatives: CT Medicaid MTM legislation (not part of 1305) Credentialed pharmacist as Medicaid provider for complex patients Other payers: self-insured employers, commercial payers, Medicare Evolving models of care/reimbursement FFS to value-based contracts (shared savings, PMPM)
11 Contact Mehul Dalal, MD, MSc, MHS
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