JOINT SUPERVISION MISSION REPORT IMPLEMENTATION OF KOMPAK PROGRAM IN THE REGIONS

Transcription

1 JOINT SUPERVISION MISSION REPORT IMPLEMENTATION OF KOMPAK PROGRAM IN THE REGIONS JULY 2017 KOMPAK is an Australia Indonesia Government Partnership managed by Abt Associates

2 Joint Supervision Mission Report Implementation of KOMPAK Program in the Regions July 2017 Jalan Diponegoro No.72 Jakarta Indonesia, Tel Fax

3 JOINT SUPERVISION MISSION REPORT IMPLEMENTATION OF KOMPAK PROGRAM IN THE REGIONS JULY 2017

4 Turut Berpartisipasi dalam Kegiatan Misi Supervisi Bersama Pelaksanaan Program KOMPAK di Daerah: Aryawan Soetiarso Poetro Direktur Otonomi Daerah Bappenas Mahatmi P. Saronto Direktur Tenaga Kerja dan Perluasan Kesempatan Kerja Bappenas Vivi Yulaswati Direktur Penanggulangan Kemiskinan dan Kesejahteraan Sosial Bappenas Samsul Widodo Kepala Biro Perencanaan Kementerian Desa, Pembangunan Daerah Tertinggal, dan Transmigrasi Herbert H.O. Siagian Asisten Deputi Urusan Pemberdayaan Desa, Kementerian Koordinator Bidang Pembangunan Manusia dan Kebudayaan Michelle Lowe Counsellor Bidang Pembangunan Manusia, Kedutaan Australia Nelson Simanjuntak Kepala Pusat Fasilitasi Kerjasama, Kementerian Dalam Negeri Rukijo Sekretaris Direktorat Jenderal Perimbangan Keuangan, Kementerian Keuangan

5

6 Table of Contents Summary Preface Progress of Program Implementation: Observations, Lessons, and Recommendations Lombok Utara District, NTB Province Program Relevance, Engagement and Commitment Progress and Outcome Pangkajene and Kepulauan District, South Sulawesi Province Program Relevance, Engagement and Commitment Progress and Outcome Lessons and Recommendations on Improving the Implementation of KOMPAK Program Recommendation for New Priorities Summary and Conclusion Appendix 1. Term of Reference Appendix 2. Lombok Utara District Mission Schedule Appendix 3. Pangkajene and Kepulauan District Mission Schedule Appendix 4. List of Participants

7 SUMMARY

8 SUMMARY The governance of the KOMPAK Program requires a joint supervision mission to monitor program implementation, by the Government of Indonesia (represented by members of the Technical Committee), the Australian Government (represented by officials/staff of the Embassy), and the KOMPAK Management Team, to be conducted on a regular basis at least twice per year. This report summaries the supervision mission conducted in the District of Lombok Utara (NTB Province) and the District of Pangkajene and Kepulauan (South Sulawesi Province) during the period 5 to 7 June This supervision mission assessed, progress achieved toward outcomes, indications of good practices, and lessons learned for program implementation. The main focus of this first supervision mission was on basic services. The KOMPAK Program has an ultimate goal of enabling poor and vulnerable communities to benefit from improved delivery of basic services and the designed to economic opportunities. The strategic support of the KOMPAK Program is designed to systems related to the governance of basic services, including encouraging multi-stakeholder and multi-level collaboration to expand access and improve the quality of basic services. KOMPAK support and work plan is respond to the needs and priorities of the regions. Local governments have shown positive response, strong buy in and involvement in the implementation of program support. The Supervision Mission Team appreciates the excellent relationship and cooperation between local government and the KOMPAK team. From the visits to these two regions, the Supervision Mission Team concluded that the KOMPAK Program has made significant progress. The results of the activities are aligned with the End-of-Facility Outcomes (EOFOs). Indications of service improvements in service units, such as sub-district offices and community health centers, in both districts are beginning to be seen. 4 IMPLEMENTATION OF KOMPAK PROGRAM IN THE REGIONS

9 The program support initiatives for mainstreaming basic services in rural development are becoming visible, with the increasing allocation of village budget for basic services. The joint initiatives of program partner institutions and local governments encourage the involvement of community groups, particularly vulnerable groups, to benefit from villagelevel development, such as legal identity ownership and education assistance for people with disabilities. Some of the pilot activity initiatives have also been replicated by local governments using their own local budget (APBD) for example, the initiative to accelerate legal identity ownership outcomes in two districts, and the development of a village information system (SID) in Lombok Utara. There are plans to develop interconnectivity between SID and district level information system. The Supervision Mission Team highlighted lessons learned to be considered when designing program improvement strategies. Recommendations included: the need for harmonisation of policy support at the central and regional levels; continuous capacity building; systematic documentation of good practices, replication support by regions; optimising provincial roles; and suggestions for improving the next supervision mission. In addition, the Supervision Mission Team also recommended that the KOMPAK Program consider new priority proposals submitted by the regions. These included support for: improving governance in the education sector; accreditation of community health centers (puskesmas), management of grievances and complaints related to services; analysis of sub-district budgets related to the implementation of delegation of authority; operationalisation of the 'Self-Sufficient Village' ('Desa Mandiri') concept (Pangkajene and Kepulauan District); and the development of innovative basic service models in accordance with the archipelagic context, which has its own challenging characteristics. IMPLEMENTATION OF KOMPAK PROGRAM IN THE REGIONS 5

10 PREFACE Part of the National Medium-Term Development Plan (RPJMN) , and the government's poverty eradication efforts are to improve and expand basic services for the poor and vulnerable. An important focus of this work is the fulfilment of Minimum Service Standards (SPM) for compulsory public services, including: legal identity; social protection; health; education; and basic infrastructure. The KOMPAK Program supports these efforts through strengthening systems and institutions by focusing on: Improving efficiency and effectiveness of the governance of basic services implementation. Increasing access and quality in the expansion and improvement of basic services for poor and vulnerable communities. Strengthening participation of the community in the fulfilment of basic services through empowerment. The governance of the KOMPAK Program requires a joint supervision mission to monitor program implementation, by the Government of Indonesia (represented by members of the Technical Committee), the Australian Government (represented by officials/staff of the Embassy), and the KOMPAK Management Team to be conducted on a regular basis at least twice per year. This report summaries the supervision mission conducted in the District of Lombok Utara (NTB Province) and the District of Pangkajene and Kepulauan (South Sulawesi Province) during the period 5 to 7 June This supervision mission assessed progress achieved toward outcomes, indications of good practices, and lessons learned for improving program implementations. The main focus of this first supervision mission was on basic services. 6 IMPLEMENTATION OF KOMPAK PROGRAM IN THE REGIONS

11 A summary of the activity's main agenda during the supervision mission is described in the following matrix: LOCATION MAIN AGENDA/TOPIC Lombok Utara District (NTB) District Level Meetings with the Bupati and heads of relevant local agencies (OPD) regarding the relevance of KOMPAK's support to regional priorities, implementation progress of KOMPAK's support, and feedback. Pemenang Timur Village Administrative services, data services, and administration using the Village Information System (SID); village planning related to increasing the allocation of basic services in the Village Budget. Pemenang Sub-district Sub-district Integrated Administration Services (PATEN) integrated with the civil administration service. Loloan Village Improved services of legal identity and civil administration through marriage confirmation (istbat nikah), integrated service, and community participation. Use of Village Information System (SID) for publications, administrative services, and transparency of the village budget. Bayan Sub-district Improved capacity of the sub-district apparatus as Village Government Technical Facilitators (PTPD) for basic services and Sub-District Integrated Administration Services (PATEN), which are integrated with the civil administration service. Tanjung General Hospital Process of birth registration service that is integrated with health services. IMPLEMENTATION OF KOMPAK PROGRAM IN THE REGIONS 7

12 LOCATION MAIN AGENDA/TOPIC Pangkajene and Kepulauan District (South Sulawesi) District Level Meetings with the Bupati and heads of relevant local agencies regarding the relevance of KOMPAK's support to regional priorities, implementation progress of KOMPAK's support, and feedback. Mattiro Kanja Village Integrated services of civil and legal identity administration, including marriage confirmation, processing the identity cards, birth registration, and family cards. Involvement of women and people with disabilities in the process of development planning in villages. Pemenang Sub-district Implementation of integrated services for population administration and legal identity, including marriage confirmation, and processing of birth certificates, identity cards, and family cards. Mainstreaming of basic services in village planning and budgeting, including regulation support. Sabutung Community Health Centre (Puskesmas) Community health centers (puskesmas) management training. Technical Facilitator for Village Government (PTPD) training. 8 IMPLEMENTATION OF KOMPAK PROGRAM IN THE REGIONS

13 PROGRESS OF PROGRAM IMPLEMENTATION: OBSERVATIONS, LESSONS, AND RECOMMENDATIONS

14 Lombok Utara District, NTB Province A s p a r t o f t h e a c c e l e r a t e d b i r t h registration, every baby born in Tanjung G e n e r a l H o s p i ta l, Lombok Utara District, will be given a birth certificate immediately after birth. Program Relevance, Engagement and Commitment KOMPAK's activities in Lombok Utara District started at the end of KOMPAK support was well received by the Lombok Utara District Government, including the regional head and all related local agencies. Support from KOMPAK was considered relevant to the district's (bupati's) vision and mission, as well as regional priorities related to improving basic services. The Supervision Mission Team observed a strong sense of commitment, ownership and involvement of local government in the implementation of program support. Institutionally, the coordination of cooperation and support of the KOMPAK Program is integrated with existing institutions, namely the Regional Poverty Eradication Coordination Team (TKPKD) of Lombok Utara District (Head of District Decree [SK] No. 38A/2017). The implementation of KOMPAK's support is achieved through cross-sectoral forums, which are coordinated by the Regional Secretary (Sekda) or Regional Development Planning Agency (Bappeda) and each respective local agency. 10 IMPLEMENTATION OF KOMPAK PROGRAM IN THE REGIONS

15 Progress and Outcome Summary: The work plan of KOMPAK in Lombok Utara District focuses on: kecamatan strengthening, improving legal identity, civil registration processes strengthening village governance practices and encouraging community participation in social accountability processes. Activities include: facilitation of policy/regulation formulation, capacity building, training and assistance, developing pilot programs, and working with and leveraging resources from partner institutions. In general, direct observations and feedback suggest that KOMPAK's work plan was well implemented, with acceptance and full buy-in from the local government. Overall, findings from KOMPAK's monitoring and evaluation tools indicate that KOMPAK has made significant progress toward meeting shorter and intermediate term output targets and progress toward longer term goals and expected longer term outcomes. In a meeting with the Supervision Mission Team, the Lombok Utara District Head expressed his appreciation for the support given so far. Examples of specific activities and progress towards outcomes are outlined below. u District Level Policy and regulation: The issuance of various regulations (Head of District Regulation and Head of District Decree) related to: Increasing Ownership of Legal Identity in Poor Communities Our community has difficulties accessing help from the village government such as 10 habitable houses and 400 latrines for poor families because many of our residents do not have legal identities, i.e. ID cards (KTP) and family card (KK),' said Kariadi, Head of Loloan Village. Loloan Village is a village located at the end of Bayan Sub-district, Lombok Utara District. In 2016, public awareness of legal identity was still low. This was indicated by the small number of people who registered their marriage in the Population Services Office and Civil Registry. Without a marriage registration, parents could not order birth certificates. This could become more complicated if the parents divorced and remarried. The Nusa Tenggara Barat Child Protection Agency (LPA), a strategic partner of KOMPAK, implemented a Village-Based Community Legal Identity Compliance Program through Revitalisation of Local Wisdom in Lombok Utara District. This program has been running since July 2016 and implemented in Loloan, Sambik Elen, Bayan, Anyar, and Akaar-Akar Village in Bayan Sub-district. One of its activities is to conduct a marriage confirmation session (sidang istbat) with the purpose of allowing the parents to obtain their marriage registration, so that their children's birth certificates can then be processed. In November 2016, Loloan Village held a marriage registration session for 27 couples, which was self-financed by the communities. Upon realising the importance of legal identity, the community voiced their opinion on the importance of budgeting for marriage registration for those who could not afford it. This opinion is supported by the head of village and other village apparatus. 'This year, 2017, we are budgeting 37 million rupiah in the Village Budget to finance 50 couples to conduct a marriage registration session. The funds came from the Village Fund,' added Kariadi. By conducting village meetings, collection of required documents, mobile services, integrated marriage registration services, and adolescent capacity building for Minimum Age for Marriage (PUP), in June 2017, the West Nusa Tenggara Child Protection Agency has reached 3,695 beneficiaries in Lombok Utara District. 'There were many children under 18 years old who did not have birth certificates. But now ownership of birth certificates can reach 99 percent. This is also accomplished by cooperation with the neighbourhood units (RT), community units (RW), community figures, cadres, integrated health services post (posyandu), school principals, and teachers who were involved in the legal identity working group. We thank you very much for the presence of KOMPAK,' Sundawati, Village Government Section Head, Bayan Sub-district. The Head of District Decree on the delegation of some authorities from the Head of District to the Head of Sub-Districts. This decree focuses on supporting the crosssectoral coordination of education, health, and legal identity basic services in sub-districts (Head of Lombok, Utara District Decree No. 232/25/Pem/2017). This example of good practice has also been replicated in Lombok Timur District. Head of District Regulation on Strengthening Village Governance. Fifteen Head of District Regulations have been issued related to financial management, village authority, village information system, procurement of goods and services in the village, and village financial management. IMPLEMENTATION OF KOMPAK PROGRAM IN THE REGIONS 11

16 Head of District Regulation on the Acceleration of Birth Certificate Coverage. Head of District Decree on the Determination of Sub-district as the Location of Sub-District Integrated Administration Services (PATEN). Minimum Service Standards: Minimum Service Standards were integrated into the Regional Medium-Term Development Plan (RPJMD) of Moreover, the Regional Secretary and OPD leaders from the Education Office and Health Office, signed the Integrity Pact to integrate the Minimum Service Standards into the OPD budget planning document. Service unit innovation: Jaring PEKAT (birth registration through education, health, and communities) is the institutionalisation of multi-stakeholder/cross-sectoral innovations to improve legal identity and civil registration processes. Innovations include: integrated mobile services for legal identity (e.g. marriage registration), integration of birth registration with services at health centers and hospitals, and cooperation with non-governmental partner organisations (NTB Child Protection Agency) for community-based legal identity services. The birth registration in the hospital is fast (30 minutes) and online. Another strategy is to apply Metode Jempolan (pick up the documents, process them, and the result is immediately delivered). In Loloan Village, where this strategy is being applied, more than 99 percent of children have birth certificates. This example of good practice has also been replicated. Progress Toward outcomes: As indicated by data from the Civil Administration Information System (SIAK) of the MoHa, birth certificate coverage for children 0 to 18 years of age in Lombok Utara District has increased tremendously. Birth certificate coverage rates have increased since the implementation of the Jaring PEKAT program in May 2016 from 64 percent to 85 percent in May This rate is the highest in the province (the average across NTB is 61 percent) and exceeds the national target (80 percent) for % 85% May 2016 May 2017 Image 1 Ownership of Birth Certificate for Children Aged 0 18 Years Old in Lombok Utara District u Sub-district Level Capacity building. Training for camats on leadership, basic services, and innovation.. Training of sub-district apparatus to become Village Government Technical Facilitators (PTPD) in eight sub-districts supported by KOMPAK 12 IMPLEMENTATION OF KOMPAK PROGRAM IN THE REGIONS

17 . PTPD provides technical guidance and supervision of governance management and rural development in villages, including mainstreaming of basic services in village planning and budgeting. The PTPD have been involved in facilitating the mainstreaming of basic services in the 2017 village Development Planning Forums (Musrenbang) and evaluating 2017 village budget planning. Head of Sub-district Decree (SK) on Sub-district Integrated Administration Services (PATEN) Team. Service Reform: Improved services in the sub-district office through PATEN, including integration of civil registry and legal identity. Budget: Increased budget allocations for sub-districts to support the delegation of district's authorities to the sub-district. With the issuance of the Decree on delegation of some authorities of the head of district to the head of sub-district, four sub-districts received an additional budget of IDR 200 million each, and one sub-district received IDR 600 million. Coordination: Strengthened multi-stakeholder and cross-sectoral coordination for the implementation and monitoring of development activities in general, and basic services in particular. This has begun with the involvement of village cadres from community groups, especially groups of women, people with disabilities, and children of migrant workers. u Village Level Village Information System (SID): Program support for the development of SID has been replicated by Lombok Utara District. A total of 33 villages already have online SID. Other villages have used different SID components to streamline administrative processes such as the printing of documents. Further strengthening is required for information management so that data and evidence can be used to support village development and shared with higher levels of government. The interconnection process with the districts is being prepared by the local government to be implemented in the 2018 fiscal year. Village expenditure allocation for basic services: Village budget allocations for basic services has increased significantly from 14 percent in 2016 to 25 percent in Lombok Utara District plans to adopt and replicate the good practice of mainstreaming these basic services for all villages in the 2018 fiscal year. Budget transparency: The village budget summary has been published on billboards and on the village information system website ( IMPLEMENTATION OF KOMPAK PROGRAM IN THE REGIONS 13

18 Pangkajene and Kepulauan District South Sulawesi Province Marriage confirmation session as part of the integrated civil services in Liukang Tuppabiring Utara Sub-District. Program Relevance, Engagement and Commitment KOMPAK activities in Pangkajene and Kepulauan District is relatively new. The KOMPAK Program started in South Sulawesi Province in early 2016, but it was limited to the frontline services pilots. The presence of the 'full' KOMPAK program with adequate work plan and budget, as well as relatively complete personnel began only in early The support provided by the KOMPAK Program received excellent acceptance from the District Government of Pangkajene and Kepulauan, including from the regional heads and all related local agencies. The support from the program was felt to be very relevant to the vision and mission of the head of district and regional priorities related to the efforts to improve basic services delivery. Current program support, with a focus on developing mechanisms for archipelagic regions, is also considered to be highly relevant to the overall regional characteristics, particularly the number of small and scattered islands. The outcomes of the program support are expected to be used as models of good practice that can be replicated in other islands regions. The Supervision Mission Team perceived a strong sense of ownership and active involvement of the related local government officials in the implementation of the program. 14 IMPLEMENTATION OF KOMPAK PROGRAM IN THE REGIONS

19 Institutionally, the implementation of KOMPAK Program is coordinated by a special team. The technical team was established through the Decree of the Head of District with funding from the local government budget. Formal and regular coordination works well and includes meetings with the whole team, as well as with each related local agency. The regional head is also directly i n v o l v e d i n c o o r d i n a t i n g t h e implementation of KOMPAK's program. Progress and Outcome Summary: : The KOMPAK work plan in Pangkajene and Kepulauan District focuses on: kecamatan strengthening, i m p roving l e ga l i d e ntity, c i v i l registration processes and rates, strengthening village governance practices and encouraging community participation in social accountability processes. The types of activities that KOMPAK supports include facilitation of p o l i c y / r e g u l a t i o n fo r m u l a t i o n workshops, capacity building through training and assistance, support in the form of pilot programs, working with and leveraging resources from partner institutions. In general, it can be said that KOMPAK's work plan was well implemented, with acceptance and full buy-in from the local government. Overall, activity results show significant progress toward meeting shorter and intermediate targets and progress toward longer term goals and outcomes. The progress achieved in the period prior to this mission surpassed the progress that was made prior to the visit by Bappenas and KOMPAK in November Achieving Quality Health Services for Communities in the Archipelago 'It used to be difficult for us to go to the community health centres (puskesmas). No doctors want to stay on the island,' said Jumsiah, resident of Mattiro Kanja Village, Liukang Tuppabiring Utara Sub-district, Pangkajene and Kepulauan (Pangkep) District. The Liukang Tuppabiring Utara Puskesmas is located on Sabutung Island. The Head of Liukang Tuppabiring Utara Puskesmas, Ruslan, admitted that initially the Puskesmas service was still passive because of lack of commitment from the health service staff. 'We still positioned ourselves as workers not officers. Workers work to earn wages, no spirit to serve the community,' he said. In 2015, Liukang Tuppabiring Utara Sub-district became one of the areas of KOMPAK's work in Pangkajene and Kepulauan District. KOMPAK's main focus in this district is to help the local government improve coverage and quality of basic services (education, health, and legal identity) in four subdistricts in the islands. This is done through the development of a human resources model and a performance-based management system. KOMPAK, together with the local government, encourages the improvement of services in Puskesmas. This effort occurs through basic service management training, Puskesmas management training, and Village Government Technical Facilitators' training. 'KOMPAK always provides advice to realise the child-friendly Puskesmas and care about the needs of vulnerable groups,' explained Ruslan. KOMPAK also encourages collaboration between Puskesmas and the Mattiro Kanja Village Government. 'Currently Puskesmas service is much better,' said Muzakkir, Head of Mattiro Kanja Village. According to him, health services at Puskesmas are more open and easily accessible by the community. This has an impact on improving community health. Jan-Dec 2016 (12-month period) Number of patient visits Number of pregnant women visits Number of inpatients Average number of patients Jan-Jun 2017* (6-month period) Number of patient visits Number of pregnant women visits Number of inpatients Average number of patients 1,032 people 184 people 2 people 3-5 people/day 1,421 people 184 people 5 people people/day * After KOMPAK together with the Health Office actively provide assistance. Source: Head of the Community Health Centre in Liukang Tuppabiring Utara In a meeting with the Supervision Mission Team, the Head of Pangkajene and Kepulauan District expressed his appreciation for the KOMPAK s support so far. IMPLEMENTATION OF KOMPAK PROGRAM IN THE REGIONS 15

20 u District Level Policy and regulation: Facilitation and support for the development and revision of several regulations (Head of District Regulation and Decree) related to: Head of District Regulation on Village Development Planning. Head of District Regulation on Strengthening of Village Governance (financial management, village authority, procurement of goods and services in the village, village unit cost, Village Information System, Village-Owned Enterprises [BUMDES] and efficient technology, and acceleration of rural development). Draft Head of District Regulation on the Enhancement of Early Initiation of Breastfeeding (IMD) and Exclusive Breastmilk (ASI). Draft Regional Regulation on Village Consultative Council (BPD). Acceleration of legal identity: Program support for improving legal identity and civil administration procedures and outcomes through integrated multi-sectoral mobile services in Liukang Tuppabiring Utara Sub-district. The district government will replicate similar support for all sub-districts using local budget (APBD) funds. This replication initiative is called the Complete Civil Administration Movement (GERTAK) and has been planned for the 2018 fiscal year. u Sub-district Level Service improvement in puskesmas: The service in Sabutung Puskesmas, Liukang Tuppabiring Utara Sub-district has shown significant progress. There was a Puskesmas that was known last year by the public as the 'haunted' Puskesmas and was never visited by residents, and was not occupied by the head of Puskesmas and staff. This Puskesmas has now turned into a Puskesmas with much better service quality. This is marked by a more organised service schedule, physical conditions that are more pleasing and visitor-friendly, and information boards showing the rights of patients and obligations of the management of the Puskesmas. The head of the Puskesmas and other health workers now live in the official residences located in the Puskesmas. This change is reflected in the increasing number of visits to the Puskesmas, as well as outreach services to the islands around the Puskesmas. Services reform at the office of sub-district head: Service improvements can also be seen at the Liukang Tuppabiring Utara Sub-district office. Prior to KOMPAK's support for assistance and training of the sub-district head, the sub-district office looked uncared for, and the community rarely came to the office to obtain administrative services. Currently, the sub-district head's office looks more organised, cleaner, and more professionally managed. One of the service types that can now be accessed by the community is the integrated service of various legal identity documents, including marriage certificates acquired through istbat nikah (marriage confirmation), birth certificates, electronic identity, and family cards. As a follow-up of this integrated service, the Head of Liukang Tuppabiring Utara Sub-district also had an idea for mobile integrated services by using a boat called PERAHU PEKAT. This innovation was proposed by the head of sub-district as a result of a training on innovative ways to strengthen sub-district basic services. The training was initiated by KOMPAK. Declaration of shared commitment to basic services: The Head of Liukang Tuppabiring Utara Subdistrict and all village heads in his region agreed on a joint declaration: Memorandum of Understanding and Shared Commitment to Mainstreaming of Basic Services in Planning and 16 IMPLEMENTATION OF KOMPAK PROGRAM IN THE REGIONS

21 Budgeting. The Declaration basically confirms their commitment to the mainstreaming of basic services in governance management and village development, and includes: development of village information systems, including databases with the data team from villages and funded by the villages; basic services implementation in accordance with the village authorities and cooperation with the service units; mother and child health services; early childhood education (PAUD) implementation; providing legal services for all residents; ensuring services for people with disabilities; providing access to information on the use of village budget; and service enhancement of the sub-district's office. The agreement will be the guidance for all parties to monitor the progress of the services. u Village Level Participation and social inclusion: Facilitated by the program partner institutions, at the community level, we have begun to see the participation of women's groups and disability groups, particularly in the process of village development. Both groups are beginning to recognise the importance of legal identity ownership to access basic services such as health and education. In an integrated service model conducted at the sub-district office, electronic identity card (e-ktp) services have been provided to disability groups. Village Fund budget allocation: In addition, part of the Village Fund budget has also been allocated for women and disability groups. Data on the number of disability community groups and the needs of disability groups has been included as a priority target in the Village Medium-Term Development Plan and Village Budget 2017 in the village. Disability group discussions and women's group discussions are held every three months to discuss development issues in the village, including ensuring that the interests of the disabled and women and the poor are represented in the village planning and budgeting. These regular discussions help the group members to practise speaking and expressing opinions. IMPLEMENTATION OF KOMPAK PROGRAM IN THE REGIONS 17

22 LESSONS AND RECOMMENDATIONS ON IMPROVING THE IMPLEMENTATION OF THE KOMPAK PROGRAM

23 The importance of building relationships: Good relationships, trust, and effective facilitation by the KOMPAK team at the provincial and district levels are important factors to ensure acceptance and support for the program from the local government. The KOMPAK team and local government, through the Provincial and District Technical Team, periodically discuss the progress and challenges of program implementation, which are reported to the head of district. The Supervision Mission Team in both regions expressed their appreciation for the excellent cooperation between the KOMPAK team and each respective local government. They have high hopes that the relationships and trust that have been established will be maintained. The importance of harmonising policy support: Program support needs to be aligned at the central and regional levels. Some activities in the regions require regulatory support at the central level, whichmay still be in the finalisation stage. This includes regulatory support required for the delegation of some of the head of district's authorities to the head of sub-district for basic services as well as the role of the sub-district apparatus technical facilitators for strengthening village governance. Continuous capacity building: Capacity building activities need to be done continuously, as illustrated below: Village information system development needs to be followed by data/information management enhancement and applications for the use of data and evidence for the planning and budgeting. Training for the heads of sub-districts and villages needs to be revised, so that training corresponds to the latest policy developments and technical knowledge needs. Materials should be diverse including soft skills, such as leadership and communication skills. Training of the Village Government Technical Facilitators should involve service units and village assistants needs with a focus on strengthening the facilitation capability of the village apparatus to unpack and respond to basic service issues. Delegation of authority to the head of sub-district, as well as the addition of budget allocation to the sub-district should be followed by capacity building to exercise such authority and budget. Need for strengthening the capacity, including the role of technical guidance and supervision, from provinces and districts in stages, to provide more effective support to sub-districts and villages. Capacity building of women's groups and groups with disabilities: Capacity building activities need to be done continuously, as illustrated below: IMPLEMENTATION OF KOMPAK PROGRAM IN THE REGIONS 19

24 Capacity building of women's groups and groups with disabilities by using assistance from local civil society organisations (CSOs). Ensuring the mainstreaming of gender equality and social inclusion (GESI) in capacity building training of service units and sub-district apparatus, through the involvement of women and people with disabilities' groups as resource persons. Involvement of the Village Consultative Council (BPD) in strengthening women and people with disabilities' groups. Sub-district forums led by the heads of sub-districts should involve representatives of women and people with disabilities' groups in the coordination of basic services. Documentation of good practices and replication by local government: KOMPAK support can be used to replicate activities with other resources of the local government. Good practices have already begun to appear and have been or are planned to be replicated by the local government with their own resources (for example, acceleration of legal identity/civil administration, village information system development, mainstreaming of basic services in villages). Such replication can take place both within and between districts. The strategy of Lombok Utara District in accelerating the legal identity outcome, for example, through a forum of experience exchange, was adopted by Bima District, and Success in village information system development has inspired other districts in NTB Province. Therefore, systematic documentation of good practices is required, so it can be easily replicated by the regions using the Regional Budget or Special Allocation Funds (DAK). Optimising the role of provinces: The coordination team at the provincial level has an important role in program governance. Provinces can also play a role in facilitating the exchange of experiences, including good practices, across districts in addition to monitoring progress. In the NTB Province, for example, there has been an inter-regional forum with the theme of legal identity/civil administration. The role of the provincial team can still be further optimised to encourage the exchange of experiences and replication of good practices for all areas in the region. Feedback related to program governance and implementation of the supervision mission: Members of the team have an unequal level of involvement in the program; was their first time involved in KOMPAK. Meanwhile, types and volume of activities detailed are relatively significant. Lessons from this mission suggest the following: Better documentation of activities is needed. Ministries, especially those who are members of the Technical Committee, need to obtain information on activity implementation. For the implementation of the next supervision mission: w w w Need explanation on the overall progress of the program for each region visited at the beginning of the supervision mission. Need to increase the involvement of the program's Provincial Technical Team in the planning and implementation of the supervision mission. It is suggested that there is a special meeting of the supervision team with the Provincial Technical Team. More time should be given for the mission, especially visits at the district, sub-district, and village levels. 20 IMPLEMENTATION OF KOMPAK PROGRAM IN THE REGIONS

25 RECOMMENDATIONS FOR NEW PRIORITIES

26 Based on observations and discussions during the supervision mission, including suggestions from local governments, the team recommended that KOMPAK provides support related to: Education sector governance specific support can be tailored to the context of the issues and priorities of each region's plan. Accreditation of Puskesmas, including the development of grievance/complaint handling mechanisms to manage feedback from the community on the provision of services. Analysis of the sub-district budget allocations to support the implementation of authority delegation. Special Recommendations for Pangkajene and Kepulauan District l l Operationalisation of the 'Self-Sufficient Village' (Desa Mandiri) approach, which is the district's flagship program, particularly the priorities that are in line with KOMPAK's framework in basic services and economic opportunities. Development of an innovative basic service model specifically for regions with archipelagic characteristics (small islands that are dispersed with difficult accessibility), including mobile health services, education, and legal identity. Special Recommendations for Lombok Utara District l It is necessary to explore the possibility of developing village enterprises to push the acceleration of poverty reduction based on the local potential resources and tourism in Lombok Utara District. 22 IMPLEMENTATION OF KOMPAK PROGRAM IN THE REGIONS

27 SUMMARY AND CONCLUSION

28 There is high commitment and involvement of local government at district, sub- district, and village levels for KOMPAK support in Lombok Utara District and Pangkajene and Kepulauan District. This is in line with the vision and mission of the head of district, who is concerned about basic services, and thus supports the acceleration of basic services improvement in the region. Constructive collaboration takes place between the community and government to promote access improvement, quality, and more accountable basic services. Based on results of the mission, several of the main areas of progress include improved legal identity, which has resulted in increased birth certificate coverage for children aged 0 18 years to approximately 85 percent. The integrated services initiative undertaken in Liukang Tupabbiring Utara Sub-district (KOMPAK's assisted sub- district) has also been replicated in all subdistricts in Pangkep District. Improvement in service units can be seen from the improves quality of services at Sabutung Puskesmas in Pangkep District, as well as the presence of health workers and Puskesmas staff. This has had a positive impact on the increasing number of visits to Puskesmas, as well as outreach services to the surrounding islands. Similarly, there have been improvements in the services at the sub-district level, where changes can be seen in the services and institutional systems. At Liukang Tuppabiring Utara Sub-district office, for example, the management of community services has become more professional. The integrated sub-district services through PATEN in Lombok Utara District has also eased public access to managing various legal identities directly at the sub-district office, without having to go to the district capital. Program support at the village level, ranging from strengthening of regulations on villages to implementation of community participation interventions, has also driven system and institutional improvements. Advocacy for vulnerable communities and marginalised groups has been initiated with a forum for dialogue with people with disabilities (e.g. in Pangkep District). Recommendations for the improvement of the KOMPAK program implementation and focus in the future include: The need for harmonising regulation between central and regional levels, including regulations on delegation of authority from the district to sub-district, Village Government Technical Facilitators, and others. With lessons learned from KOMPAK's support, provincial governments can advocate for non- KOMPAK regions to replicate the good practices that have been undertaken in the assisted regions. The district governments of the assisted regions can also implement these good practices in the sub-districts and villages within their regions, by using the regional budget or other funds (e.g. non-physical Special Allocation Fund). Therefore, KOMPAK needs to document good practices. Strengthening the support for the Village Information System. It can be used as the basis of planning and budgeting, enhance the governance of basic services and economic development. Strengthening the support for governance in the education sector. Strengthening the support for Puskesmas accreditation, including the development of grievance/complaint handling mechanisms to manage feedback from the community about the provision of services. Review of the sub-district budget allocation to support the implementation of the delegation of authority. 24 IMPLEMENTATION OF KOMPAK PROGRAM IN THE REGIONS

29 APPENDICES

30 Appendix 1 Term of Reference Background KOMPAK is an Australia Indonesia Government partnership working to reduce poverty and address inequality by supporting the Government of Indonesia (GoI) to improve basic services and economic opportunities for the poor and vulnerable. As part of the monitoring and evaluation for KOMPAK activity in the field, a KOMPAK program supervision mission will be held each six months by engaging the representative of GoI and Government of Australia (GoA). Objective The main objectives of this mission are to: Review the program outcome. Identify good practices and lessons learned. Identify implementation improvements. Identify stories of change. Scope and Method of Activity Implementation of this mission will last for three to four days in each province. On the first day, the team is leaving from Jakarta and continue with team distribution and preparation briefings on the activity description that will be observed and explored. On the second day, the team is meeting with local governments and continued with field visits by each team at the sub-district level and the village level. On the third day, each team each team is conducting group discussions, followed by miniworkshops to discuss the findings and lessons learned, as well as developing a follow-up plan and necessary improvements. The team is guided with key questions to ensure that the field implementation is in line with KOMPAK's intermediate outcomes (IOs), especially those related to basic services. Whereas the supervision scope comprises: Allocation of Special Allocation Fund (DAK) and Regional Incentive Fund (DID) for basic services. Identification of good practice of the Village Fund for basic services. Local innovation from the local government system and the procedure to identify the challenges in the basic services. Team understanding on local activity implementation, i.e. from the perspective of: (i) engagement and ownership of the local government; (ii) suitability of the implemented activities with KOMPAK's end-of-facility outcomes; and (iii) activity implementation in the region, including monitoring and evaluation mechanism. 26 IMPLEMENTATION OF KOMPAK PROGRAM IN THE REGIONS

31 Activity Output Report on the provincial outcome of the site visit, lessons learned, and stories of change. After Event Report (AER) which summarises the mission activities and describes further measures. IMPLEMENTATION OF KOMPAK PROGRAM IN THE REGIONS 27

32 Agenda Day/date Activity Location Monday, 5 June 2017 Tuesday, 6 June 2017 Flight from Jakarta. Team distribution and preparation briefing, including output and expected outcome. Discussion with local government. Site visit. Location 1: South Sulawesi Province, Pangkajene and Kepulauan District Wednesday, 7 June 2017 Thursday, 8 June 2017 Each team delivers the progress findings in the field, good practices, lessons learned, and improvement recommendations. Return to Jakarta. Location 2: NTB Province Lombok Utara District 28 IMPLEMENTATION OF KOMPAK PROGRAM IN THE REGIONS

33 Appendix 2 North Lombok District Mission Schedule Time Activity Activity Detail Note Location PIC Day 1: Monday, 5 June Fly Jakarta Lombok/Mataram Hotel Check in Team briefing and continued with breaking the fast Discussion about: The objective of implementation support mission, the expected outcome, key questions on collecting information in the field. Detailed agenda including the protocol on meeting with the Head of District and the technical team, visit to the sub-district, service unit, and society/village. Activity description/intervention that will be observed and explored. Team Distribution. Hotel Santika Outcome Lead, KOMPAK NTB, KOMPAK Jakarta Day 2: Tuesday, 6 June 2017 Visit to Lombok Utara District Trip to Lombok Utara District Courtesy call with Head of District, Vice Head of D i s t r i c t, R e g i o n a l Secretary, and District Technical Team Elaboration of objective of visit, agenda etc. Short presentation from Head of District and district technical team related to the condition of Lombok Utara District and the outcome of KOMPAK program support by the Technical Team: ü Strengthening sub-district for basic services (Decree of Head of District and sub-district budget allocation). ü Strengthening village governance for basic services. ü Integration of SPM to the RPJMD. ü Acceleration of Legal Identity Ownership. ü The role of the District Technical Team. ü Future expectations for KOMPAK Program. Office of Head of District KOMPAK NTB IMPLEMENTATION OF KOMPAK PROGRAM IN THE REGIONS 29

34 Time Activity Activity Detail Note Location PIC Visit to Lombok Utara District General Hospital (RSUD) Reviewing the simulation of online birth certificate (integration between RSUD and Dukcapil), Bank of Children's Names etc. RSUD Tanjung Site visit preparation Dzuhur Prayer. Lunch for those who are not fasting (lunch boxes are available) Site visit Team 1: Head to Subdistrict of Bayan for the office of Head of Sub-district of Bayan? Visit to Loloan Village (LPA) Tim 2 : Menuju Kecamatan Pemenang ü Kantor kecamatan Pemenang ü Kunjungan ke desa Pemenang Timur Visit to the Sub-district Office in the Sub-district of Bayan (time allocation: 20 minutes):? Discussion with Head of Subdistrict and related staff on PATEN service.? Discussion with staff of subdistrict on PTPD capacity building for basic training. Visit to Loloan Village: Short presentation from the Chief of Village concerning the village's condition and KOMPAK activity outcomes: ü Legal identity outcome, marriage Istbat (marriage confirmation), process that happens in the community. ü Mentoring process for PTPD on Village Budget (APBDESA) for basic service. ü Village Information System for service, administration, and transparency. Visit to Sub-district of Pemenang office (time allocation: 20 minutes): Discussion with head of sub-district and staff in relation to head of subdistrict capacity building activities for basic services. ü Observing PATEN service process. Visit to Pemenang Timur village: short presentation by the Chief of Village on the village's condition and the outcome of KOMPAK program support, such as: ü PTPD mentoring process in Village RKP planning, which resulted in the increase of basic service allocation in the Village Budget. ü ü ü Legal Identity Outcome, Marriage Istbat (Marriage Confirmation), processes that happened in the community. Administrative service, data, and transparency using the Village Information System. Other. Sub-district of Bayan Loloan Village Sub-district of Pemenang Pemenang Timur Village KOMPAK NTB 30 IMPLEMENTATION OF KOMPAK PROGRAM IN THE REGIONS