Maryland Patient Safety Center Call for Solutions
|
|
- Brooke West
- 6 years ago
- Views:
Transcription
1 Organization: Johns Hopkins Bayview Medical Center Solution Title: Quiet at Night Program/Project Description, including Goals: The HCAHPS patient satisfaction scores in the Quiet at Night domain which includes the following question During this hospital stay, how often was the area around your room quiet at night? is below our 51 percent always goal for FY14. Our goal is a 3% improvement form FY13 or to be in the 75 th percentile. Further, if our hospital is too noisy and chaotic, it could negatively impact our patients recovery and slow down the healing process A noise reduction project and a sleep squad team that includes the Director of Service Excellence, Performance Improvement and Patient safety representatives, was initiated to improve our patients experience during their hospital stay. Our goal is to reduce the noise level at night and increase the HCAHPS patient satisfaction scores by 3% under Always category by June 30 th Process: The methodology used for the project is DMAIC: define, measure, analyze, improve and control. Brainstorming activities took place on the three involved units (Med A, Med B and Carol Ball Unit (CBU)) with front line staff and multidisciplinary teams to determine root causes and opportunities for improvement. All identified issues were then grouped into three main categories: clinical (pyxis, alarms, spectralinks), behavioral (staff to staff talking, patient to patient talking) and environmental (wheels, EVS carts, toilets, printers). The sleep squad team has been also conducting patient, family and staff interviews on a quarterly basis to identify additional factors that could contribute to an excessive level of noise on the units. 1
2 Solution: Multiple action items were developed and categorized based on the identified findings. The team is tracking the status of each intervention ensuring that the appropriate actions are taking place. The table below illustrates the proposed solutions along with the current status of each intervention. 2
3 Measurable Outcomes: We have been tracking and measuring the HCAHPS domain question each month and quarter. Many of the proposed interventions are currently underway and not fully implemented. The graph below depicts our results for the past two quarters for each of the involved unit (Med A, Med B and CBU) Quietness at Night- % Always Med A Med B CBU QTR4 FY13 QTR1 FY14 Goal for FY14-3% Improvement 75th Percentile Sustainability: Once our goals are achieved, our focus will be to ensure that our improvement is sustained and spread to the rest of the organization. The above mentioned actions will take place by conducting concurrent patient, family and staff rounds to ensure that the improved system remain in place which should be further reflected in our HCAHPS scores Role of Collaboration and Leadership: Reducing noise in the hospital setting has been one of the most challenging metrics measured in HCAHPS for hospitals across the US. Also, patients in semi-private rooms tend to experience lower satisfaction due to the different noise levels that are encountered from the presence of 3
4 another patient. Our CEO is extremely supportive of our initiative to reduce noise level in the patient care areas especially that most of the rooms available at Bayview are semi-private. At the same time, we keep the involved stakeholders and Bayview leadership informed on the progress of the project through various presentations and monthly staff meetings. The CEO showcased the Quiet at Night project and success stories at the town hall meetings attended by approximately 2/3 of Bayview employees. Our close interaction with the front line staff and unit champions gave us an insight on the issues contributing to the excessive level of noise and assisted the team in the development of specific solutions. The active engagement and commitment of our staff is a key component in the successful implementation and sustainability of our action items. Innovation: The proposed interventions are not only targeted to improve our HCAHPS scores but are beneficial to patients, family members and staff. Our process was committed to actively engage the staff in providing input, solutions and therefore holding each other accountable as we continue our quest towards our goal of a quiet and restful environment. The unique attributes of our project truly places the patient at the center of our care. Various institutions have chosen to offer a sleep kit for each patient upon admission. Our team opted to personalize our patient interaction and commitment to a healing environment via one on one conversation with each patient and offering either a sleep mask, tea bag or ear plugs. In addition, we completed research regarding the effectiveness of white noise to enhance restfulness. A pyramid grant was submitted and we are currently in the process of purchasing several white noise machines. One RN on one unit voiced her concern about the noise level of our printers. We engaged the appropriate personnel to assess that specific printer. Consequently, all printers on campus were assessed and recalibrated as appropriate. Related Tools and Resources: We used evidence based research related to the effect of noise on patient s outcome to support our findings. We have also created scripts and practiced with staff by role playing and encouraged language of caring when communicating with patients. Contact Person: Sheree Riley Title: Director of Service Excellence 4
5 Phone: (410)
PATIENT SATISFACTION REPORT HCAHPS 1 - Inpatient Adult Units MARCH DATA - Final Report 2
JAN FEB MAR 201-01 201-02 201-03 n=123 n=113 n=119 PATIENT SATISFACTION REPORT HCAHPS 1 - Inpatient Adult Units MARCH DATA - Final Report 2 MONTHLY % Top Box FY % Top Box FY %ile Rank 3 12-month* % Top
More informationPATIENT SATISFACTION REPORT HCAHPS 1 - Inpatient Adult Units APRIL DATA - Final Report 2
FEB MAR APR 201-02 201-03 201-04 n=113 n=119 n=89 PATIENT SATISFACTION REPORT HCAHPS 1 - Inpatient Adult Units APRIL DATA - Final Report 2 MONTHLY % Top Box FY % Top Box FY %ile Rank 3 12-month* % Top
More informationThe Cleveland Clinic Experience
The Cleveland Clinic Experience Patient Experience Summit La Crosse, Wisconsin James Merlino, MD Chief Experience Officer Mr. Jones Our Culture Care for the sick Investigate their problems Educate those
More informationFlex Program: MBQIP Improvement
Flex Program: MBQIP Improvement HCAHPS Q9 Quietness of Hospital Environment Presented by: Rochelle Schultz Spinarski August 23, 2016 California, Wyoming, and Illinois Flex Programs Housekeeping All lines
More informationOur falls rate is consistently below national
Our falls rate is consistently below national benchmarks, but with the lessons learned from Falls Huddle rounding, we anticipate further decreases in the overall fall rate and repeater fall rate. Monica
More informationThe Med/Surg Noise Reduction
The Med/Surg Noise Reduction Action Group Board of Commissioners Meeting February 2, 2011 Presented dby: Tanya Rutherford, RN Gretchen Souza, RN Introduction o Noise is a problem and noise reduction is
More informationHow Facilities Can Improve HCAHPS
How Facilities Can Improve HCAHPS ISHE Fall Conference Lynn Kenney, Director of Industry Relations The Center For Health Design Improving the connection between health and the built environment Learning
More informationCase Study High-Performing Health Care Organization December 2008
Case Study High-Performing Health Care Organization December 2008 Duke University Hospital: Organizational and Tactical Strategies to Enhance Patient Satisfaction Sha r o n Si l o w-ca r r o l l, M.B.A.,
More informationTHE DOWNFALL TEAM PRESENTS BE ON THE BALL PREVENT A FALL!
THE DOWNFALL TEAM PRESENTS BE ON THE BALL PREVENT A FALL! Multi-Disciplinary Team Peggy Benenati Risk Management Beverly Campbell Nursing Kim Cerri Quality Roberta Farley Physical Therapy Kelli Farnell
More informationAcoustical Criteria for Hospital Patient Rooms Resolving Competing Requirements
ASA 146 th Meeting Austin Acoustical Criteria for Hospital Patient Rooms Resolving Competing Requirements Bennett M. Brooks, PE Brooks Acoustics Corporation Vernon, CT www.brooks-acoustics.com Paper 2aNS1
More informationThe Science of Emotion
The Science of Emotion I PARTNERS I JAN/FEB 2011 27 The Science of Emotion Sentiment Analysis Turns Patients Feelings into Actionable Data to Improve the Quality of Care Faced with patient satisfaction
More informationIMPROVING PATIENTS SLEEP: REDUCING LIGHT AND NOISE LEVELS ON WARDS AT NIGHT
Art & science The acute synthesis care of art and science is lived by the nurse in the nursing act JOSEPHINE G PATERSON IMPROVING PATIENTS SLEEP: REDUCING LIGHT AND NOISE LEVELS ON WARDS AT NIGHT Carol
More informationImproving HCAHPS with a Culture of Quiet St. Francis Hospital (Puget Sound)
Improving HCAHPS with a Culture of Quiet St. Francis Hospital (Puget Sound) Problem: Surveys showed that the noise level made it difficult for patients to rest. Innovation: Implemented a culture of quiet.
More informationThe staff also believed that noise affected the physiologic, psychologic, and overall health of patients. This. Introduction.
TPJ Service Quailty Award Institute for Healthcare Improvement th Annual National Forum on Quality Improvement in Health Care Staff Solutions for Noise Reduction in the Workplace Abstract Setting: A comprehensive
More informationHCAHPS Composite Hospital Environment Items. Your Hospital s Adjusted Score % Usu ally. % Somet imes To Never. % Somet imes To Never.
1 EP35: The structure(s) and process(es) used to identify significant findings and trends in overall patient satisfaction with nursing as compared to benchmarked sources The structure used to identify
More informationMercy Medical Center - Roseburg Debbie Boswell, CNO/COO
Mercy Medical Center - Roseburg Debbie Boswell, CNO/COO June 25, 2013 About Us: Mercy Medical Center Established in 1909 by the Sisters of Mercy Located in Roseburg, Oregon 174 licensed beds (141 operational)
More informationThe Patient Experience at Florida Hospital Learning Module for Students
The Patient Experience at Florida Hospital Learning Module for Students 1 Introduction Adventist Health System and its East Florida Region hospitals welcome the privilege to provide a wellrounded learning
More informationUsing appreciative inquiry as a framework to enhance the patient experience
Patient Experience Journal Volume 4 Issue 3 Article 18 2017 Using appreciative inquiry as a framework to enhance the patient experience Kerry Moorer MBA kerry.moorer@amedisys.com Schawan Kunupakaphun schawan.kunupakaphun@lawrencegeneral.org
More informationAdvancing Accountability for Improving HCAHPS at Ingalls
iround for Patient Experience Advancing Accountability for Improving HCAHPS at Ingalls A Case Study Webconference 2 Managing your audio Use Telephone If you select the use telephone option please dial
More informationUniversity of Washington Medical Center
Value Collaborative: Final Report-out October 25, 2016 The Challenge (the problem you faced) 6SE nursing staff consistently report a lack of time to devote to patient engagement and education despite a
More informationPatient Experience & Satisfaction
Patient Experience & Satisfaction Inpatient Satisfaction Inpatient Experience Hancock Regional Hospital conducts phone surveys from patients who have received care from us. Find out what they are saying
More informationDrivers of HCAHPS Performance from the Front Lines of Healthcare
Drivers of HCAHPS Performance from the Front Lines of Healthcare White Paper by Baptist Leadership Group 2011 Organizations that are successful with the HCAHPS survey are highly focused on engaging their
More informationUsing the PFCC Methodology and Practice: Creating the Ideal Patient Centered Medical Home
Using the PFCC Methodology and Practice: Creating the Ideal Patient Centered Medical Home Michael Celender Anthony M. DiGioia, MD and PFCC Partners @ The Innovation Center of UPMC February 28, 2012 (celendermh@upmc.edu)
More informationSound Masking Solutions in Healthcare
Sound Masking Solutions in Healthcare Getsomesun.net info@getsomesun.net 877.226.0164 Treating The Whole Patient - Improving Patient Satisfaction The mission of many modern hospitals has expanded to not
More informationPatient Family Advisory Council
Patient Family Advisory Council Conception, Inception, Implementation and Growth 2013-2017 Jackie Levin RN, MS AHN-BC, NC-BC Patient Experience Jefferson Healthcare 2 3 Jefferson Healthcare Medical Center
More informationImproving Patient Satisfaction with Minitab
Improving Patient Satisfaction with Minitab Christopher Spranger, MBA, ASQ MBB Preview Changing healthcare environment Patient satisfaction process Defining our opportunity Establishing a baseline Finding
More informationTHE IMPACT OF MS-DRGs ON THE ACUTE HEALTHCARE PROVIDER. Dynamics and reform of the Diagnostic Related Grouping (DRG) System
THE IMPACT OF MS-DRGs ON THE ACUTE HEALTHCARE PROVIDER 1st Quarter FY 2007 CMS-DRGs compared to 1st Quarter FY 2008 MS-DRGs American Health Lawyers Association April 10, 2008 Steven L. Robinson, RN, PA-O,
More informationCMS Quality Program Overview
CMS Quality Program Overview AMGA/Press Ganey Survey Collaboration September 13, 2012 Presenter Information Incorporated in 1985, Press Ganey was one of the first companies to provide patient satisfaction
More informationAndroscoggin Valley Hospital A Critical Access Hospital
Androscoggin Valley Hospital A Critical Access Hospital Clare M. Vallee MS, RN, JD, NEA-BC Vice President, Nursing Services Jean M. Wolf, RHIT, CHP Director, Quality & Patient Safety Androscoggin Valley
More informationREDUCING MEDICAL AND MEDICATION ERRORS THROUGH INFORMATION TECHNOLOGY AND PROCESS CHANGE. M. Patricia Maher Johns Hopkins Bayview Medical Center
REDUCING MEDICAL AND MEDICATION ERRORS THROUGH INFORMATION TECHNOLOGY AND PROCESS CHANGE M. Patricia Maher Johns Hopkins Bayview Medical Center Background Acute Care Hospital- 355 beds Trauma center NICU-
More informationMICHIGAN MISSION-BASED PERFORMANCE INDICATOR SYSTEM, VERSION 6.0
MICHIGAN MISSION-BASED PERFORMANCE INDICATOR SYSTEM, VERSION 6.0 Note: Indicators that can be constructed from encounter or quality improvement data or cost reports are marked with an *. ACCESS DOMAIN
More informationCome Visit! Preparing Children to Visit Family Members in the Hospital
Come Visit! Preparing Children to Visit Family Members in the Hospital for parents When a parent or family member is hospitalized, children often have a hard time understanding the reasons or rules about
More informationConversion from Disposable to Reusable Washcloths Produces Significant Savings
Case Study Title: Facility: Author: Conversion from Disposable to Reusable Washcloths Produces Significant Savings Health System Steven Renner Sr. Managing Consultant BACKGROUND This Hospital & Health
More informationResults tell the story
Sponsor: Discover why leaders at 1400+ hospitals have made this webinar series the #1 HCAHPS education program in America! Results tell the story Webinar Series Faculty: Brian Lee, CSP Founder of CLS David
More informationA Medication Administration System Designed By Frontline Staff
A Medication Administration System Designed By Frontline Staff National Quality & Brand Conference Page 1 KP MedRite Context / Project Overview In the United States alone 7,000 deaths each year are caused
More informationChanging Culture through Staff Engagement
Changing Culture through Staff Engagement By Verlon E. Salley, MHA, CRA, Lydia Kleinschnitz, MHA, BSN, RN, and Marlon Johnson, MSOL, BS, RN Executive Summary At UPMC Presbyterian/Shadyside in Pittsburgh,
More informationHow the Quality Improvement Plan and the Service Accountability Agreement Can Transform the Health Care System
How the Quality Improvement Plan and the Service Accountability Agreement Can Transform the Health Care System Local Health Integration Network (LHIN) Health Quality Ontario (HQO) Quality Improvement Task
More informationPatient Safety: Fall Prevention. Unlicensed Assistive Personnel
Patient Safety: Fall Prevention Unlicensed Assistive Personnel Purpose and Objectives Purpose: Review the UCH Fall Prevention Program Objectives: 1. Present evidence about patient safety and falls. 2.
More informationBringin it to the Bedside: Staff-Driven Savings
Bringin it to the Bedside: Staff-Driven Savings Jackie Noll, MSN, RN, CEN, Senior Director of Nursing, The Children s Hospital of Philadelphia (CHOP) Amy Gallagher, MS, PharmD, Senior Director of Home
More informationThe Patient Protection and Affordable Care Act of 2010
INVITED COMMENTARY Laying a Foundation for Success in the Medicare Hospital Value-Based Purchasing Program Steve Lawler, Brian Floyd The Centers for Medicare & Medicaid Services (CMS) is seeking to transform
More informationPANELS AND PANEL EQUITY
PANELS AND PANEL EQUITY Our patients are very clear about what they want: the opportunity to choose a primary care provider access to that PCP when they choose a quality healthcare experience a good value
More informationLaguna Honda Lean Transformation. Laguna Honda Strategic Performance Management November 2017
Laguna Honda Lean Transformation Laguna Honda Strategic Performance Management November 2017 Background MAKE IT BETTER 4. 1. Performance Improvement FIX IT Do the work and make it happen 3. Create best
More informationPutting Perfection Into Practice to PreventHospital Acquired Pressure
Organization: Solution Title: Ulcers Atlantic General Hospital Putting Perfection Into Practice to PreventHospital Acquired Pressure Program/Project Description: What was the problem to be solved? How
More informationNew York State Critical Access Hospital Performance Improvement Network. July 31, 2017
New York State Critical Access Hospital Performance Improvement Network July 31, 2017 July 31, 2017 2 Outline New York State Flex Program Background Flex Program Current Activities Data Reporting LAN Concept
More informationIntermediate Care Unit
Intermediate Care Unit 5 Merle Norman Pavilion UCLA Medical Center, Santa Monica 1250 16th Street Santa Monica, CA 90404 Intermediate Care Unit: (424) 259-9540 About Our Unit Thank you for trusting us
More informationCKHA Quality Improvement Plan (QIP) Scorecard
CKHA Quality Improvement Plan () Scorecard 217-18 Quality dimension Performance Indicator 217-18 Performance Goals results where available Current Value Page Safety Medication Reconciliation completed
More informationHealthcare Quality Initiative within Navy Medicine
Healthcare Quality Initiative within Navy Medicine Captain James Oberman*, M.D., FACS, CAPT, MC, USN United States Navy *This perspective is based on CAPT Oberman s experience and not endorsed by BUMED/
More informationFrom Big Data to Big Knowledge Optimizing Medication Management
From Big Data to Big Knowledge Optimizing Medication Management Session 157, March 7, 2018 Dave Webster, RPh MSBA, Associate Director of Pharmacy Operations, URMC Strong Maria Schutt, EdD, Director Education
More information3/19/2013. Medicare Spending Per Beneficiary: The New Link Between Acute and Post Acute Providers
The New Link Between Acute and Post Acute Providers Carol Quiring, RN President and CEO, Home Care and Hospice Saint Luke s Health System Shauna Thompson, RHIT Senior Director, Quality & Patient Safety
More informationManaging Noise in the Patient Care Environment. Basel Jurdy Director of Acoustic Practice Sparling
Managing Noise in the Patient Care Environment Basel Jurdy Director of Acoustic Practice Sparling Three Components of Managing Noise Design Staff Training Equipment Procurement Operational Who's Benefit?
More informationUsing HCAHPS Survey Custom Questions to Drive Staff Engagement
Using HCAHPS Survey Custom Questions to Drive Staff Engagement Diana Topjian, RN, MSN, D.M., C-ENP Account Lead/Coach Studer Group Outcome Goals Verbalize the value of adding HCAHPS custom questions to
More informationQuality Improvement Plan (QIP): 2015/16 Progress Report
Quality Improvement Plan (QIP): Progress Report Medication Reconciliation for Outpatient Clinics 1 % complete medication reconciliation on outpatient clinic visit assessments ( %; Pediatric Patients; Fiscal
More informationTRANSLATING CARINGTHEORY INTO PRACTICE
TRANSLATING CARINGTHEORY INTO PRACTICE Session C631 ANCC National Magnet Conference October 5, 2011 2:45-3:45 PM Kristen Swanson PhD, RN, FAAN UNC Chapel Hill School of Nursing Chapel Hill, NC Mary Tonges,
More informationImproving the Delivery of Troponin Results to the Emergency Department using Lean Methodology
Organization: Anne Arundel Medical Center Solution Title: Improving the Delivery of Troponin Results to the Emergency Department using Lean Methodology Program/Project Description, Including Goals: What
More informationWisconsin Homecare Organization
Wisconsin Homecare Organization Competitive Strategies: Key Elements for Thriving in a High-Stakes Outcomes Market Lynda Laff Strategic Healthcare Programs, LLC Thursday, May 15, 2008 2:00 p.m. 3:30 p.m.
More informationNewport Hospital Interdisciplinary Falls Team (IFT) Summary; July 2010
Newport Hospital Interdisciplinary Falls Team (IFT) Summary; July 2010 The IFT is comprised of 26 representatives, 6 representatives being leadership mentors and the other 20 all direct care and support
More information9 WAYS TO BOOST YOUR HCAHPS PATIENT SATISFACTION SCORES
9 WAYS TO BOOST YOUR HCAHPS PATIENT SATISFACTION SCORES CO N S I ST E N T LY R E C EIV E TH E H IGH EST M AR KS F RO M PAT I E N TS TH R OU GH A B EST- P R AC TIC E S E NV I R ON M E NTAL S ERV IC ES P
More information2/5/2014. Patient Satisfaction. Objectives. Topics of discussion. Quality for the non-quality Manager Session 3 of 4
Patient Satisfaction Quality for the non-quality Manager Session 3 of 4 Presented by Paul E. Frigoli, Ph.D.(c), R.N., C.P.H.Q., C.S.S.B.B. Certified Lean Six Sigma Master Black Belt Objectives At the end
More informationValue based Purchasing Legislation, Methodology, and Challenges
Value based Purchasing Legislation, Methodology, and Challenges Maryland Association for Healthcare Quality Fall Education Conference 29 October 2009 Nikolas Matthes, MD, PhD, MPH, MSc Vice President for
More informationPRC EasyView Training HCAHPS Application. By Denise Rabalais, Director Service Measurement & Improvement
PRC EasyView Training HCAHPS Application By Denise Rabalais, Director Service Measurement & Improvement PRCEasyView Web Address: https://www.prceasyview.com/vanderbilt Go to: My Studies HCAHPS C Master
More informationThe Clinician s Impact on the Patient Experience
The Clinician s Impact on the Patient Experience Michelle George MSN RN CASC 1 Objectives Achieving desired clinical outcomes through safety initiatives and clinical best practices Communication and engagement
More informationInnovative Nursing Unit Designs Evaluated Over Time
Innovative Nursing Unit Designs Evaluated Over Time A Post-Occupancy Review of Mercy Heart Hospital Nursing Unit Presenters: Jeff Johnston, President, Mercy Hospital, St Louis John Reeve AIA, Principal,
More informationFalls Prevention: Engaging Volunteers That CARE Upper Chesapeake Medical Center
Falls Prevention: Engaging Volunteers That CARE Upper Chesapeake Medical Center Program/Project Description The 3E - Oncology Unit at Upper Chesapeake Medical Center (UCMC) is a 30 bed unit that specializes
More informationHCAHPS. Presented by: Bill Sexton. Proudly recognized as one of the Nation s Top 100 Critical Access Hospitals - ivantage Health Analytics
HCAHPS Presented by: Bill Sexton HCAHPS results will impact your organization's reimbursement in the era of health care reform HCAPHS results are a quality metric, not just a patient satisfaction metric
More information10 Things To Know About
10 Things To Know About Nurse Call 100% Nurse Approved 10 Things to Know About Nurse Call in 2016 Nurse call systems have evolved. Today s nurse call systems provide front-line nurses with critical communications
More informationAccountability Agreement Tool Kit
0 Organization-Wide Leadership Accountability Agreement Effective I. HCAHPS Goals (Provider of Choice) # 12 Mos High 12 Mos Low 1 1. Communication with nurses 2. Communication with doctors. Responsiveness
More informationJobs Demand Report. Chatham-Kent, Ontario Reporting Period of October 1 December 31, February 22, 2017
Jobs Demand Report Chatham-Kent, Ontario Reporting Period of October 1 December 31, 2016 February 22, 2017 This project is funded in part by the Government of Canada and the Government of Ontario Executive
More informationThe Link Between Patient Experience and Patient and Family Engagement
The Link Between Patient Experience and Patient and Family Engagement Powerful Partnerships: Improving Quality and Outcomes Mission to Care Florida Hospital Association Hospital Improvement Innovation
More informationSpecial Open Door Forum Participation Instructions: Dial: Reference Conference ID#:
Page 1 Centers for Medicare & Medicaid Services Hospital Value-Based Purchasing Program Special Open Door Forum: FY 2013 Program Wednesday, July 27, 2011 1:00 p.m.-3:00 p.m. ET The Centers for Medicare
More informationQuality: The Race Without a Finish Line
Quality: The Race Without a Finish Line 1 Conflict of Interest Disclosure Speaker Conflict of Interest. Melanie Simpson is on the Speakers Bureau for Pacira Pharmaceutical, Inc. A conflict of interest
More informationA GUIDE TO Understanding & Sharing Your Survey Results
A GUIDE TO Understanding & Sharing Your Survey Results Learning & al Development Table of Contents The 2017 UVA Health System Survey provides insight and awareness gained through team member feedback,
More informationCurrent Performance as stated on QIP14/15
Excellent Care for All Quality Improvement Plans (QIP): Progress Report for 2014/15 QIP The Progress Report is a tool that will help organizations make linkages between change ideas and improvement, and
More informationDischarge Information
Discharge Information Yes, patients were given information about what to do during their recovery Vikki Choate, MSN, RN, CCM, RN-BC, CPHQ Nashville, TN May 14-15, 2013 Learning Objectives At the end of
More informationHospital Value-Based Purchasing (VBP) Quality Reporting Program
Hospital Value-Based Purchasing (VBP) Quality Reporting Program HCAHPS and Hospital Value-Based Purchasing Questions & Answers Moderator: Bethany Wheeler, BS Hospital VBP Program Support Contract Lead,
More informationImproving the patient experience through nurse leader rounds
Patient Experience Journal Volume 1 Issue 2 Article 10 2014 Improving the patient experience through nurse leader rounds Judy C. Morton Providence Health & Services, Judy.morton@providence.org Jodi Brekhus
More informationTAO Discharges and the MORS (2/1/10-1/31/11)
Is TAO (Telecare and Orange) providing the appropriate services to the members that it serves? What evidence based practices or interventions can be put into practice to better serve the members? Was there
More informationA GUIDE TO Understanding & Sharing Your Survey Results. Organizational Development
A GUIDE TO Understanding & Sharing Your Survey Results al Development Table of Contents The 2018 UVA Health System Survey provides insight and awareness gained through team member feedback, which is used
More informationDIALING IN THE FAMILY: TESTING A NEW MODEL OF CARE DELIVERY
DIALING IN THE FAMILY: TESTING A NEW MODEL OF CARE DELIVERY Sandra A. Sojka, PhD, RN, Marcella Niehoff School of Nursing, Loyola University Chicago Deborah A. Jasovsky PhD, RN, NEA-BC Loyola University
More informationAssessing Core Competencies of Senior Nursing Students and Faculty as Input to Philippine Competency-Based Education
The Henderson Repository is a free resource of the Honor Society of Nursing, Sigma Theta Tau International. It is dedicated to the dissemination of nursing research, researchrelated, and evidence-based
More informationsnapshot Improving Experience of Care Scores Alone is NOT the Answer: Hospitals Need a Patient-Centric Foundation
SATISFACTION snapshot news, views & ideas from the leader in healthcare satisfaction measurement The Satisfaction Snapshot is a monthly electronic bulletin freely available to all those involved or interested
More informationNurse Link. Special Edition: Professional Practice Model. LUHS Nursing Professional Practice Model. Nursing Attributes
Nurse Link V O L U M E 7, I S S U E 7 Special Edition: Professional Practice Model Author D E C E M B E R 2 0 1 3 A Professional Practice Model is the overarching conceptual framework for nurses, nursing
More informationPresented by: Gara Edelstein, CNO, CHS & St. Catherine of Siena Nicolette Fiore-Lopez, CNO, St. Charles Hospital Susan Penque, CNO, South Nassau
Presented by: Gara Edelstein, CNO, CHS & St. Catherine of Siena Nicolette Fiore-Lopez, CNO, St. Charles Hospital Susan Penque, CNO, South Nassau Communities Hospital Valerie Terzano, CNO, Winthrop University
More informationGreetings from Michelle & Katie QUALITY IMPROVEMENT DIVISION OF HOSPITAL MEDICINE
IN THIS ISSUE: Create Raving Fans of Your Idea P. 1 Where is our waste? P. 1 Sepsis Update P. 3 Quality Updates P. 4 APeX quality tips P.5 Division Incentive Metrics P. 6 Focus Group Findings P. 2 The
More informationTRICARE INPATIENT SATISFACTION SURVEY (TRISS)
TRICARE INPATIENT SATISFACTION SURVEY (TRISS) Annual Report of Findings for Fiscal Year 2015 September 2015 PREPARED FOR: Dr. Kimberley Marshall-Aiyelawo Ms. Lynn Parker Defense Health Agency Decision
More informationHospital Inpatient Quality Reporting (IQR) Program
Improving the Patient Experience of Care Questions and Answers Speakers Rita J. Bowling, RN, MSN, MBA, CPHQ Project Director KEPRO BFCC-QIO Allison Fields, RN, BSN Clinical Educator Jennings American Legion
More information2016 Maryland Patient Safety Center s Call for Solutions
2016 Maryland Patient Safety Center s Call for Solutions Organization: Solution Title: Anne Arundel Medical Center Referral for Recovery Program Program/Project Description, Including Goals: What was the
More informationHardwiring Technology into Care Delivery to Increase HCAHPS
Hardwiring Technology into Care Delivery to Increase HCAHPS March 1, 2016 Peggy Grant, Ph.D. Director of Innovation and Performance Improvement Community Regional Medical Center Conflict of Interest Peggy
More informationRaising the Bar On Infusion Safety: A Patient Safety Program at Baylor Scott & White Health Improving Infusion Pump Safety: A Systematic Approach
Raising the Bar On Infusion Safety: A Patient Safety Program at Baylor Scott & White Health Improving Infusion Pump Safety: A Systematic Approach July 18, 2016 AAMI Foundation Vision: To drive the safe
More informationOptimizing Workflow with Technology and Design. Ashleigh George RN, BSN Susan Stiles RN, MHA MBA
Optimizing Workflow with Technology and Design Ashleigh George RN, BSN Susan Stiles RN, MHA MBA December 30, 2011 Objectives Describe automating and integrating medical devices into the clinical practice
More informationCarol Dwyer Chris Slaughter. 50th percentile NDNQI. Jan-16 Plans in place. 80th percentile May-15 (Hospital target)
PEOPLE People A: Work Place Satisfaction and Quality of Life 1. Conduct annual RN satisfaction survey with focus on nursing practice scale. 2. Develop effective strategies and skills for powerful Nurse
More informationuncovering key data points to improve OR profitability
REPRINT March 2014 Robert A. Stiefel Howard Greenfield healthcare financial management association hfma.org uncovering key data points to improve OR profitability Hospital finance leaders can increase
More informationHardwiring Processes to Improve Patient Outcomes
Hardwiring Processes to Improve Patient Outcomes Barbara Adcock Mohr, Administrative Director, Rehabilitation Services Mark Prochazka, Assistant Director, Rehabilitation Services UNC Hospitals FIM, UDSMR,
More informationLean Six Sigma DMAIC Project (Example)
Lean Six Sigma DMAIC Project (Example) Green Belt Project Objective: To Reduce Clinic Cycle Time (Intake & Service Delivery) Last Updated: 1 15 14 Team: The Speeders Tom Jones (Team Leader) Steve Martin
More informationQuality Improvement Program Evaluation
Quality Improvement Program Evaluation 2013 Care Wisconsin 2013 Quality Improvement Program Evaluation INTRODUCTION Care Wisconsin s Quality Management Program uses the Home and Community-Based Quality
More informationCopyright 2017 AHVRP. Do not copy, duplicate, foward or distribute. 1
Engaging Volunteers to Pursue the Triple Aim Sandy Marshall, CAVS, Director of Public Relations and Volunteer Services, LRGHealthcare, Laconia, NH Joan M. Ryzner, MHA, Director of Member Relations, American
More informationThe University of Michigan Health System. Geriatrics Clinic Flow Analysis Final Report
The University of Michigan Health System Geriatrics Clinic Flow Analysis Final Report To: CC: Renea Price, Clinic Manager, East Ann Arbor Geriatrics Center Jocelyn Wiggins, MD, Medical Director, East Ann
More informationWOUND CARE BENCHMARKING IN
WOUND CARE BENCHMARKING IN COMMUNITY PHARMACY PILOTING A METHOD OF QA INDICATOR DEVELOPMENT Project conducted by Therapeutics Research Unit, University of Queensland, Princess Alexandra Hospital in conjunction
More informationInfection Control, Still the Most Commonly Cited Tag in Texas
July 2016 Commitment to Care Quality Topic Infection Control, Still the Most Commonly Cited Tag in Texas F -441 continues to show up on the list of top 10 deficiencies every quarter here in Texas. During
More informationThe Four Pillars of Ambulatory Care Management - Transforming the Ambulatory Operational Framework
The Four Pillars of Ambulatory Care Management - Transforming the Ambulatory Operational Framework Institution: The Emory Clinic, Inc. Author/Co-author(s): Donald I. Brunn, Chief Operating Officer, The
More informationThe 10 Building Blocks of Primary Care Building Blocks of Primary Care Assessment (BBPCA)
The 10 Building Blocks of Primary Care Building Blocks of Primary Care Assessment (BBPCA) Background and Description The Building Blocks of Primary Care Assessment is designed to assess the organizational
More information