Resources2015 CONTENTS

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1 INSTITUTE FOR PATIENT- AND FAMILY-CENTERED CARE Resources2015 The Institute for Patient- and Family-Centered Care, a nonprofit organization, provides essential leadership to advance the understanding and practice of patient- and family-centered care. By promoting collaborative, empowering relationships among patients, families, and health care professionals, IPFCC facilitates patient- and family-centered change in all settings where individuals and families receive care and support. IPFCC serves as a central resource for policy makers, administrators, program planners, direct service providers, educators of health care professionals, design professionals, researchers, patients, and family members. IPFCC promotes change and improvement in health care through development of print and audiovisual resources, information dissemination, policy and research initiatives, training, and technical assistance. New Resources! CONTENTS Guidance Publications!!!!! 2 Videos/DVDs!!!!!!! 4 Seminar and Conference Materials!!!! 5 Self-Assessment Tools!!!!!! 5 Resource Packages!!!!!! 6 Pinwheel Resources!!!!!! 7 Order Form!!!!!!! 8 Essential Allies Patient, Resident, and Family Advisors: A Guide for Staff Liaisons Words of Advice: A Guide for Patient, Resident, and Family Advisors Partnering with Patients, Residents, and Families: A Resource for Leaders of Hospitals, Ambulatory Care Settings, and Long-Term Care Communities Partnerships with Patients, Residents, and Families: Leading the Journey (DVD) Developing Patient- and Family-Centered Vision, Mission, and Philosophy of Care Statements 1 Institute for Patient- and Family-Centered Care 6917 Arlington Road, Suite 309, Bethesda, MD

2 GUIDANCE PUBLICATIONS Advancing the Practice of Patient- and Family- Centered Geriatric Care This publication serves as a guide to using a collaborative process to advance patient- and family-centered geriatric care in hospitals and long-term care settings. This resource contains a set of self-assessment tools for geriatric care in hospitals and long-term care facilities. Tools for geriatric medical education and design planning are also included. Item No !!!!! $40 Item No , 12 copies!! (Save $40) $440 See also companion video, Creating a Home in a Nursing Home: Perspectives from the Inside (Item No ) Changing the Concept of Families as Visitors: Supporting Family Presence and Participation This publication serves as a practical resource to assist hospitals in re-envisioning visiting policies in favor of guidelines that support family presence and participation. A wealth of examples highlight the successful move towards a more patient- and family-centered environment in adult and pediatric hospital settings. This guidance publication offers practical strategies and includes checklists and assessment tools useful in the process of creating change. Topics include everything from the history of hospital policies to innovative architectural design. Item No !!!!! $40 Item No , 12 copies!! (Save $40) $440 Collaborative Design Planning This publication guides organizations through the process of collaborative design planning. It will stimulate thinking about ways to collaborate with patients, families, and staff to create more supportive environments for all types of health care facilities. Item No !!!!! $30 Item No , 12 copies!! (Save $30) $330 Creating and Enhancing Patient and Family Resource Centers This practical guide for developing patient and family resource centers addresses a range of issues, including planning, scope of services, selecting and organizing materials, staffing, use of technology, and evaluation. The importance of collaboration with patients, families, and communities is emphasized. It includes sample documents, marketing tools, budgets, fundraising strategies, and policies and procedures. Item No !!!!! $50 Item No , 12 copies!! (Save $50) $550 See also companion video, Patient and Family Resource Centers: A Visual Journey (Item No. 3209) Resources Creating Children s Advisory Councils This publication offers practical guidance and strategies for creating and sustaining councils that involve children and youth. This resource profiles ten advisory councils and includes sample advisory council materials. Item No !!!!! $30 Item No , 12 copies!! (Save $30) $330 Creating Patient and Family Faculty Programs This publication can help organizations create ways for patients and families to be educators in graduate and undergraduate programs, and to be actively involved in staff orientation and development programs. Includes recommendations for recruitment, training, and support for patient and family faculty. Over 50 programs are highlighted. Item No !!!!! $50 Item No , 12 copies!! (Save $50) $550 Developing and Sustaining a Patient and Family Advisory Council This resource profiles a variety of advisory councils, their structures, and activities. Guidance on establishing a new council and sustaining the momentum of an existing council is included. Descriptions include council responsibilities and the potential impact a council can have on an organization. Sample materials and forms from established councils across North America and an annotated bibliography are also included. Item No !!!!! $40 Item No , 12 copies!! (Save $40) $440 Developing Patient- and Family- Centered Vision, Mission, and Philosophy of Care Statements This new edition is a practical resource to guide health care organizations, hospitals, departments, units, long-term care communities, and clinics through the process of developing vision, mission, and philosophy of care statements that support and advance the practice of patient- and family-centered care. Designed for administrative leaders, as well as clinicians, staff, and patient and family advisors who are interested in transforming organizational culture. Sample statements from a variety of organizations are included. Item No !!!!! $40 Item No , 12 copies!! (Save $40) $440 2

3 Resources! Essential Allies Patient, Resident, and Family Advisors: A Guide for Staff Liaisons This completely updated publication is a practical, how-to-guide for clinicians and staff who are responsible for coordinating partnership endeavors with patient, resident, and family advisors. It includes advice, strategies, resources, and a wealth of examples from organizations. A flash drive containing over 200 tools, materials, and templates accompanies the written guide. Item No !!!!! $65 Item No , 3 copies!! (Save $20) $175 Families as Advisors: A Training Guide for Collaboration This publication is a practical step-by-step guide for conducting training sessions for families and providers to increase the involvement of families serving in advisory roles. Item No !!!!! $15 Item No , 12 copies!! (Save $30) $150 Partnering with Patients and Families to Design a Patient- and Family-Centered Health Care System: Recommendations and Promising Practices This publication, with funding support from the California HealthCare Foundation, is based on the deliberations and key recommendations that emerged from a unique meeting convened by the Institute for Patient- and Family-Centered Care in collaboration with the Institute for Healthcare Improvement and funded by the Robert Wood Johnson Foundation. Highlighted are examples of best practices drawn from hospitals, ambulatory programs, medical and nursing schools, funders of health care, patient- and family-led organizations, and other health care entities that are partnering with patients and families to enhance quality and safety and to improve the experience of care. (For more information on the meeting, see Partnering with Patients and Families...A Roadmap for the Future, available for download at downloads.html) Item No. 3212!!!!! $60 Item No. 3213, 5 copies!!! (Save $25) $275 Partnering with Patients, Residents, and Families: A Resource for Leaders of Hospitals, Ambulatory Care Settings, and Long- Term Care Communities This groundbreaking resource shows how partnerships with patients, residents living in long-term care communities, and families have been essential to organizational change in many different health care settings. The guide provides a framework for senior leaders to create and sustain such partnerships and offers specific steps that leaders can take to develop partnerships to redesign and improve health care. Best practices from over 130 exemplary organizations provide concrete and real-world examples. Several practical tools and a detailed list of helpful written, audiovisual, and online resources are included. Item No. 3215!!!!! $65 Item No. 3218, 5 copies!!! (Save $25) $300 See also the companion video, Partnerships with Patients, Residents, and Families: Leading the Journey (Item No ) Privileged Presence: Personal Stories of Connections in Health Care This book is a collection of over 50 stories that reflect people's health care experiences from the points of view of compassion, communication, collaboration, respect, and dignity...or their absence. This timely book uses real-world experiences recounted by patients and their families, nurses, doctors, and other health care professionals to illustrate what works and what doesn't, what increases or diminishes people's sense of confidence and well-being. Tools for improving care and creating partnerships are included in the book. Item No. 3211!!!!! $16.95 Through the Patient's Eyes The groundbreaking and extensive research of the Picker Institute, in conjunction with the Harvard School of Medicine, resulted in the identification of dimensions of patient-centered care, as documented in this comprehensive book. Acclaimed by health care workers and researchers alike, the book provides the critical information hospital staff need to identify and understand what matters most to patients. In chronicling the dimensions of care, insight is provided to what patients think and experience during a hospital stay. Item No. 3219!!!!! $39 See also the companion video set, Through the Patient s Eyes (Item No. 3220)!! Words of Advice: A Guide for Patient, Resident, and Family Advisors This workbook is for patients, residents in long-term care communities, and families who are new to advisory roles. Many self-assessment tools and exercises to help identify skills and interests are included, as well as words of advice from expert patient, resident, and family advisors. Item No !!!!! $20 Item No , 12 copies!! (Save $20) $220 3

4 VIDEOS/DVDs Bedside Nurse Change of Shift Report (5 minutes) This video presents two nurses and an adult patient participating in an actual bedside nurse change of shift report at Perham Memorial Hospital in Perham, MN. Item No , Online/Download!! $35 Item No , DVD!!!! $35 Collaborative Rounds in Adult Cardiology (10 minutes) and Patient Advisors for Cardiology (6 minutes) The first video portrays a model for rounds that is nonhierarchical, encourages the participation of the patient, family, and all other members of the team, and provides the opportunity to discuss problems in care and identify solutions. The structured communications protocol for rounds featured in this video received the John M. Eisenberg Patient Safety Award in In the second video, an adult cardiac patient and other cardiology team members discuss the improvements and benefits of having patients serve as peer mentors and advisors. Item No !!!!! $85 Creating a Home in Nursing Homes: Perspectives from the Inside (21 minutes) This video summarizes the findings from a focus group research project. Residents, families, and staff in nursing homes talk about the physical environment and characteristics important to one s sense of well-being. This video is useful to design professionals, staff in nursing homes, and older adults and their families in designing new or redesigning existing environments. Item No !!!!! $75 See also the publication, Advancing the Practice of Patient- and Family-Centered Geriatric Care (Item No ) Designing for Family-Centered Care (34 minutes) This video profiles innovative design projects children s hospitals and general hospitals, new construction and renovation. It is an important resource for architects, interior designers, hospital design teams, and educators. Item No. 3208!!!!! $75 Newborn Intensive Care: Changing Practice, Changing Attitudes (71 minutes) This 9-segment training video profiles changes toward familycentered, developmentally-supportive care at Phoenix Children s Hospital. Segments featured: Families, Nurses Reflections, A Neonatologist s Thoughts, Rounds, Cultural Diversity, A Conversation Across Two Languages, Fathers, Skin-to-Skin Care, and The Process of Change. A user s guide accompanies the video. Item No. 3204!!!!! $100 Resources Parent Participation in Rounds: The Reflections of a Pediatric Intensivist (8 minutes) This video presents an interview with Daniel L. Levin, MD, former Medical Director of Pediatric Critical Care at Dartmouth- Hitchcock Medical Center in Lebanon, New Hampshire, describing a process of conducting rounds in a PICU with families as an integral part of the process. He discusses potential benefits, the importance of parent observations, valuable insights learned from parents about their children and the children s conditions, and the role of collaboration with families in creating the accurate story. Item No !!!!! $55 Partnerships with Families in Newborn Intensive Care...Enhancing Quality and Safety (11 minutes) This video highlights how family-centered concepts can be integrated within a NICU, beginning with a philosophy of care developed collaboratively by families, staff, and faculty. Family participation in rounds is featured. A physician leader, various staff, and families offer their perspectives on family-centered care. This video won first place in the Working Together category of the 2003 Dartmouth Clinical Microsystem Film Festival. Item No !!!! $85! Partnerships with Patients, Residents, and Families: Leading the Journey (20 minutes) This video focuses on the accomplishments and ongoing activities of key leaders who have created exemplary partnerships in two health care organizations representing very different types of care settings acute and long-term, urban and rural. MCG Health System in Augusta, Georgia, is an urban academic center with a large ambulatory program. Perham Memorial Hospital and Home in Perham, Minnesota, is a rural, critical access hospital with a long-term care community. The video captures the experiences of leaders in these organizations and shares their insights regarding the benefits of collaborating with patient, resident, and family advisors in a variety of advisory roles. Item No !!!!! $95 See also the publication, Partnering with Patients, Residents, and Families: A Resource for Leaders of Hospitals, Ambulatory Care Settings, and Long-Term Care Communities (Item No. 3215) Patient and Family Resource Centers: A Visual Journey (37 minutes) This video companion to the publication, Creating and Enhancing Patient and Family Resource Centers (Item No ), provides an overview of resource centers small and large, new and established. Each of the five resource segments in the videotape profiles a specific center. The video captures the rationale for resource centers and the perspectives of patients, families, center staff, health care professionals, and administrative leaders. The video can be used to educate and advocate for a resource center. Item No. 3209!!!!! $100 4

5 Patient- and Family-Centered Care: Partnerships for Quality and Safety (13 minutes) This video describes the core concepts of patient- and familycentered care and features compelling stories from patients and families, caregivers, and hospital leaders from MCG Health Systems and Dana-Farber Cancer Institute. This video is also available for download through the American Hospital Association's website, as is part of the Strategies for Leadership: Patient- and Family-Centered Care Toolkit. Item No !!!!! $45 Online Resource (Free Download) Visit bit.ly/aha-pfcc-toolkit The Birth of Jacob Honoring the Gift of Jacob (20 minutes) In this video, a mother shares her compelling story about the birth of her first child, and twelve years later, his death. This powerful teaching tool illustrates two very different experiences a negative experience and its impact on a child and family, and then a more positive family-centered experience with emergency services. Item No. 3210!!!!! $75 Through the Patient's Eyes (43 minutes) These two DVDs were produced as companion educational tools to be used in conjunction with the groundbreaking text, Through the Patient s Eyes, based on research of the Picker Institute, in conjunction with the Harvard School of Medicine. The first DVD, Through the Patient s Eyes, is approximately 21 minutes long and focuses on the seven primary dimensions of patient-centered care. The second DVD, Through the Patients Eyes: The Ambulatory Care Experience, is approximately 22 minutes long. Item No. 3220!!!!! $210 See also the companion book, Through the Patient s Eyes (Item No. 3219) Resources SEMINAR AND CONFERENCE MATERIALS The 5th International Conference on Patient- and Family-Centered Care (Washington, DC, 2012) This MP3 CD includes all recorded sessions of The 5th International Conference on Patient- and Family-Centered Care convened in June 2012, in Washington, DC. Purchase the entire set or select individual sessions. MP3 Audio CD Visit Conference Syllabus (PDF download) Item No. IC2012!!! $30 Moving Forward with Patient- and Family-Centered Care Intensive Training Seminar Flash Drive Spring 2014 The flash drive includes all presentation handouts from our Spring 2014 (Burlingame, California) Moving Forward with Patient- and Family-Centered Care Seminar. The flash drive includes over 350 resources - organized both by seminar session as well as by subject - such as Changing the Concept of Families as Visitors, Leadership Strategies and Tools, and Patient and Family Advisors. Also included is the video, Patient- and Family- Centered Care: Partnerships for Quality and Safety, produced by the American Hospital Association and the Institute for Patient- and Family-Centered Care. Seminar Flash Drive Item No (Spring 2014, Burlingame, CA)! $150 Previous seminar and conference materials are available for purchase upon request. PINWHEEL SPONSORS The Institute for Patient- and Family-Centered Care invites you to become a Pinwheel Sponsor. As a Pinwheel Sponsor, your organization will enjoy the recognition that other leaders and supporters across North America and internationally receive as a role model in advancing the practice of patient- and family-centered care. Become a Pinwheel Sponsor! Please visit 5

6 Resources SELF-ASSESSMENT TOOLS FOR EVALUATING PATIENT- AND FAMILY-CENTERED PRACTICES These in-depth self-assessment inventories provide detailed questions for interdisciplinary patient/family teams in hospitals and outpatient settings. These tools can help to assess patientand family-centered care in a hospital, clinical area, unit, or outpatient clinic or practice, and to develop a plan to advance the practice of patient- and family-centered care. (PDF downloads) Patient- and Family-Centered Adult Intensive Care: A Self- Assessment Inventory Item No. SAT14!!!!! $10 Patient- and Family-Centered Ambulatory Care: A Self- Assessment Inventory Item No. SAT12!!!! $10 Patient- and Family-Centered Care in the Emergency Department: A Self-Assessment Inventory Item No. SAT03!!!! $10 Patient- and Family-Centered Hospital Design: A Self- Assessment Inventory Item No. SAT02!!!! $10 Patient- and Family-Centered Medical Education: A Self- Assessment Inventory for Medical Schools Item No. SAT10!!!! $10 Personnel Practices to Advance the Practice of Patient- and Family-Centered Care: A Self-Assessment Inventory Item No. SAT05!!!! $10 GERIATRIC CARE Patient- and Family-Centered Geriatric Care: The Short Tool Item No. SAT15!!!! $10 MATERNITY CARE Patient- and Family-Centered Maternity Care: A Self- Assessment Inventory Item No. SAT09!!!! $10 Patient- and Family-Centered Outpatient Maternity Care: A Self-Assessment Inventory Item No. SAT09a!!!! $10 NEWBORN INTENSIVE CARE Advancing Family-Centered Newborn Intensive Care: A Self-Assessment Inventory Item No. SAT08!!!! $10 PEDIATRIC CARE Patient- and Family-Centered Pediatric Ambulatory Care: A Self-Assessment Inventory Item No. SAT13!!!! $10 Patient- and Family-Centered Pediatric Care in Hospitals: A Self-Assessment Inventory Item No. SAT06!!!! $10 Patient- and Family-Centered Pediatric Intensive Care: A Self-Assessment Inventory Item No. SAT07!!!! $10 RESOURCE PACKAGES Executive Leadership Team Resource Package This package includes the following resources: Partnering with Patients, Residents, and Families: A Resource for Leaders of Hospitals, Ambulatory Care Settings, and Long-Term Care Communities (10 copies) Partnerships with Patients, Residents, and Families: Leading the Journey (Video with Discussion Guide) (1 copy) Developing Patient- and Family-Centered Vision, Mission, and Philosophy of Care Statements (1 copy) Essential Allies Patient, Resident, and Family Advisors: A Guide for Staff Liaisons (1 copy) Words of Advice: A Guide for Patients, Residents, and Family Advisors (3 copies) Item No. 3209A!!! (Save $90) $820 Facility Design Package This package includes the following publications: Designing for Family-Centered Care (video) (1 copy) Collaborative Design Planning (1 copy) Changing the Concept of Families as Visitors: Supporting Family Presence and Participation (1 copy) Creating and Enhancing Patient and Family Resource Centers (1 copy) Essential Allies Patient, Resident, and Family Advisors: A Guide for Staff Liaisons (1 copy) Words of Advice: A Guide for Patients, Residents, and Family Advisors (10 copies) Item No. 3208A!! (Save $45) $415 Geriatric Resource Package This package includes the following publications: Advancing the Practice of Patient- and Family-Centered Geriatric Care (1 copy) Creating a Home in a Nursing Home (Video) (1 copy) Partnering with Patients, Residents, and Families: A Resource for Leaders of Hospitals, Ambulatory Care Settings, and Long-Term Care Communities (1 copy) Partnerships with Patients, Residents, and Families: Leading the Journey (Video with Discussion Guide) (1 copy) Developing Patient- and Family-Centered Vision, Mission, and Philosophy of Care Statements (1 copy) Essential Allies Patient, Resident, and Family Advisors: A Guide for Staff Liaisons (1 copy) Words of Advice: A Guide for Patients, Residents, and Family Advisors (2 copies) Item No. 3207A!! (Save $40) $380 6

7 Resources Newborn Intensive Care Package This package includes the following publications: Newborn Intensive Care: Changing Practice, Changing Attitudes (video) (1 copy) Partnerships with Families in Newborn Intensive Care: Enhancing Quality and Safety (Video) (1 copy) Changing the Concept of Families as Visitors: Supporting Family Presence and Participation (1 copy) Essential Allies Patient, Resident, and Family Advisors: A Guide for Staff Liaisons (1 copy) Words of Advice: A Guide for Patients, Residents, and Family Advisors (5 copies) Item No. 3204A!! (Save $40) $350 Patient and Family Leadership Package This package includes the following publications: Essential Allies Patient, Resident, and Family Advisors: A Guide for Staff Liaisons (1 copy) Words of Advice: A Guide for Patients, Residents, and Family Advisors (1 copy) Families as Advisors: A Training Guide for Collaboration (1 copy) Partnering with Patients, Residents, and Families: A Resource for Leaders of Hospitals, Ambulatory Care Settings, and Long- Term Care Communities (1 copy) Item No. 3206A!!! (Save $10) $155 Picker Institute Resources As part of our efforts to honor the legacy of Harvey Picker and the mission of the Picker Institute, IPFCC is pleased to continue the dissemination of two related videos. Through the Patient's Eyes Companion Videos These two DVDs were produced as companion educational tools to be used in conjunction with the book, Through the Patient s Eyes. The first DVD, Through the Patient s Eyes, is approximately 21 minutes long and focuses on the seven primary dimensions of patient-centered care. The second DVD, Through the Patients Eyes: The Ambulatory Care Experience, is approximately 22 minutes long. Item No. 3220!!!! $210 PINWHEEL RESOURCES Pinwheel Lapel Pin The Pinwheel symbol is the official emblem of the Institute for Patient- and Family-Centered Care. This Pinwheel lapel pin is a perfect way to recognize patient and family advisors and other patient- and family-centered care champions. The.75" cloisonné lapel pin is two-tone blue, encased in polished silver, with an 8mm post and butterfly clutch. Item No !!!!! $10 Item No , 12 pins!!! (Save $20) $100 7

8 Resources ORDER With our simple shopping cart format and completely accurate shipping calculations, orders may be prepared for all payment methods. Choose from secure online payment by using a credit card, submitting a purchase order, or printing out a completed order form to be mailed with check. ONLINE If you do not have Internet access, please use this order form and contact IPFCC at to determine shipping charges and applicable taxes. Upon determination of total cost, please fax this form to or mail this form to: Institute for Patient- and Family-Centered Care, 6917 Arlington Road, Suite 309, Bethesda, MD, NAME: TITLE: ORGANIZATION: ADDRESS: CITY, STATE, ZIP: PHONE: FAX: ADDRESS: q q Check enclosed - Make checks payable to: Institute for Patient- and Family-Centered Care. Purchase Order - No. (Please attach copy of P.O.) Item No. Title (Alphabetical Listing) Page Quantity Price Total SAT08 Advancing Family-Centered Newborn Intensive Care: A Self-Assessment Inventory 6 $ Advancing the Practice of Patient- and Family-Centered Geriatric Care 2 $ Advancing the Practice of Patient- and Family-Centered Geriatric Care, 12 copies 2 $ Bedside Nurse Change of Shift Report, Online 4 $ Bedside Nurse Change of Shift Report, DVD 4 $ Changing the Concept of Families as Visitors: Supporting Family Presence and Participation 2 $ Changing the Concept of Families as Visitors: Supporting Family Presence and Participation, 12 copies 2 $ Collaborative Design Planning 2 $ Collaborative Design Planning, 12 copies 2 $ Collaborative Rounds in Adult Cardiology and Patient Advisors for Cardiology, DVD 4 $ Creating a Home in Nursing Homes: Perspectives from the Inside, DVD 4 $ Creating and Enhancing Patient and Family Resource Centers 2 $ Creating and Enhancing Patient and Family Resource Centers, 12 copies 2 $ Creating Children s Advisory Councils 2 $ Creating Children s Advisory Councils, 12 copies 2 $ Creating Patient and Family Faculty Programs 2 $ Creating Patient and Family Faculty Programs, 12 copies 2 $ Designing for Family-Centered Care, DVD 4 $ Developing and Sustaining a Patient and Family Advisory Council 2 $ Developing and Sustaining a Patient and Family Advisory Council, 12 copies 2 $ Developing Patient- and Family-Centered Vision, Mission, and Philosophy of Care Statements 2 $ Developing Patient- and Family-Centered Vision, Mission, and Philosophy of Care Statements, 12 copies 2 $ Essential Allies Patient, Resident, and Family Advisors: A Guide for Staff Liaisons 3 $ Essential Allies Patient, Resident, and Family Advisors: A Guide for Staff Liaisons, 3 copies 3 $ A Executive Leadership Team Resource Package 6 $ A Facility Design Package 6 $ Families as Advisors: A Training Guide for Collaboration 3 $15 8

9 Resources Item No. Title (Alphabetical Listing) Page Quantity Price Total Families as Advisors: A Training Guide for Collaboration, 12 copies 3 $ A Geriatric Resource Package 6 $ Moving Forward with Patient- and Family-Centered Care Intensive Training Seminar Flash Drive Spring $ Newborn Intensive Care: Changing Practice, Changing Attitudes, DVD 4 $ A Newborn Intensive Care Package 7 $ Parent Participation in Rounds: The Reflections of a Pediatric Intensivist, DVD 4 $ Partnering with Patients and Families To Design...Recommendations and Promising Practices 3 $ Partnering with Patients and Families To Design...Recommendations and Promising Practices, 5 copies 3 $ Partnering with Patients, Residents, and Families: A Resource for Leaders of Hospitals, Ambulatory Care Settings, and Long-Term Care Communities Partnering with Patients, Residents, and Families: A Resource for Leaders of Hospitals, Ambulatory Care Settings, and Long-Term Care Communities, 5 copies 3 $65 3 $ Partnerships with Families in Newborn Intensive Care...Enhancing Quality and Safety, DVD 4 $ Partnerships with Patients, Residents, and Families: Leading the Journey, DVD with Discussion Guide 4 $ A Patient and Family Leadership Package 7 $ Patient and Family Resource Centers: A Visual Journey, DVD 4 $100 SAT14 Patient- and Family-Centered Adult Intensive Care: A Self-Assessment Inventory 6 $10 SAT12 Patient- and Family-Centered Ambulatory Care: A Self-Assessment Inventory 6 $10 SAT03 Patient- and Family-Centered Care In the Emergency Department: A Self-Assessment Inventory 6 $ Patient- and Family-Centered Care: Partnerships for Quality and Safety, DVD 5 $45 SAT15 Patient- and Family-Centered Geriatric Care: The Short Tool 6 $10 SAT02 Patient- and Family-Centered Hospital Design: A Self-Assessment Inventory 6 $10 SAT09 Patient- and Family-Centered Maternity Care: A Self-Assessment Inventory 6 $10 SAT10 Patient- and Family-Centered Medical Education: A Self-Assessment Inventory for Medical Schools 6 $10 SAT09a Patient- and Family-Centered Outpatient Maternity Care: A Self-Assessment Inventory 6 $10 SAT13 Patient- and Family-Centered Pediatric Ambulatory Care: A Self-Assessment Inventory 6 $10 SAT06 Patient- and Family-Centered Pediatric Care in Hospitals: A Self-Assessment Inventory 6 $10 SAT07 Patient- and Family-Centered Pediatric Intensive Care: A Self-Assessment Inventory 6 $10 SAT05 Personnel Practices to Advance the Practice of Patient- and Family-Centered Care: A Self-Assessment Inventory 6 $ Pinwheel Lapel Pin 7 $ Pinwheel Lapel Pin, 12 pins 7 $ Privileged Presence: Personal Stories of Connections in Health Care 3 $ The Birth of Jacob Honoring the Gift of Jacob, DVD 5 $75 IC2012 The 5th International Conference on Patient- and Family-Centered Care Syllabus 5 $ Through the Patient s Eyes (DVD set) 5 $ Words of Advice: A Guide for Patients, Residents, and Family Advisors 3 $ Words of Advice: A Guide for Patients, Residents, and Family Advisors, 12 copies 3 $220 SUBTOTAL TAX (MD Residents/Businesses ONLY) 6% SHIPPING - Please call IPFCC to determine shipping rates. GRAND TOTAL 9

10 Additional IPFCC Opportunities There are a number of ways to engage with us and participate in our community: Intensive Training Seminars IPFCC s intensive training seminars provide three and a half days of comprehensive and practical sessions designed to help administrative leaders, board members, physicians, nurses, staff, patients, and families become effective agents for patient- and family-centered change in their organizations. These faculty-led seminars offer opportunities to examine examples of excellence and innovation in partnering with patients and families. For example, participants explore integration of patient- and family-centered care concepts in safety and quality improvement, patient experience, professional education, and other current priorities in health care. They also learn best practices in specific care settings, and explore strategies to develop and sustain patient and family advisory councils and other collaborative efforts. Each day, seminar participants meet in a small group facilitated by faculty to create an individualized action plan for change in their own organization. For more information, please visit International Conferences IPFCC hosts an International Conference on Patient- and Family-Centered Care typically every other year. Sessions are selected through a call for papers and review process. Presentations showcase innovative and effective programs that are dedicated to partnerships with patients and families to redesign systems of care, change culture, and improve outcomes. The Conference provides a variety of formal and informal meetings, plenary and topical breakout sessions, poster presentations, and networking opportunities. For more information, please visit Webinars IPFCC offers educational webinars on hot topics to advance the practice of patient- and family-centered care. Webinars include presentations by Institute faculty members and nationally recognized experts with the opportunity for participants to ask questions and discuss the topic. Handouts and supplemental resources are included with registration. Invite your colleagues to join you on a webinar you may have as many people as you like in the room with you for just one registration fee. For a complete listing of upcoming and past webinars, please visit PFAC Network Forum The PFAC Network Patient and Family Advisors and Leaders Network is for anyone interested in the work of patient and family advisory councils and other collaborative efforts in all health care settings. The PFAC Network is not limited to patients and family members; all health care staff, clinicians, and administrative leaders are welcome. For more information or to join the conversation, please visit pfacnetwork.ipfcc.org Institute s Social Media Stay in touch with us on your favorite social media networks, where we share news and developments in patient- and family-centered care, information on future events, and personal stories of patient- and familycentered care