Workplace Violence Awareness. Debra Hilmerson, WSO-CSE, CHST Isaac Monson, MS
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2 Workplace Violence Awareness Debra Hilmerson, WSO-CSE, CHST Isaac Monson, MS
3 DEBRA HILMERSON, WSO-CSE, CHST President/CEO Hilmerson Safety Services, Inc. Construction Safety Specialist 3M Company Worldwide Safety and Health Director M.A. Mortenson Director of Field Operations and Safety Fabcon Sr. Risk Engineer Zurich North America
4 ISAAC MONSON, MS Director of Safety, Security and Training Hilmerson Safety Services, Inc. Safety Engineer Cummins, Inc. (Fortune 500) Emergency Care Trainer Indiana University State Trooper MN Department of Public Safety Masters of Science, Safety Management Indiana University
5 ISAAC MONSON, MS Six Chief s Awards for Criminal Patrol, Twenty Letters of Commendation as a Trooper Advanced Training: Emergency Scene Management, Active Shooter Response, Riot Response/Crowd Control, Criminal Investigations, and De-escalation. 35W Bridge Collapse Responder Riot Response Team 2008 RNC
6 ISAAC MONSON, MS
7 ISAAC MONSON, MS
8 ENOUGH ABOUT US! Describe Some Potential Violence in Your Workplace Have You Ever Had to Manage a Workplace Violence Incident?
9 CLASSROOM NON-DISCRIMINATION POLICY Hilmerson Safety Services, Inc. strives to provide a comfortable learning environment free of discrimination.
10 CLASSROOM NON-DISCRIMINATION POLICY We will not tolerate acts or comments of prejudice regarding: Race, religion, gender, age, color, national origin, physical/mental disability, or characteristics identified as sexual orientation.
11 CLASSROOM NON-DISCRIMINATION POLICY Please be respectful of one another.
12 Workplace Violence Quick Facts
13 PRE-TEST 4,679 workers were killed on the job in 2014 HILMERS O N SAFETY S E RV I C ES, INC.
14 Quick Facts The leading causes of worker fatalities in the United States
15 1. Motor Vehicle Crashes (40%) PRE-TEST HILMERS O N SAFETY S E RV I C ES, INC.
16 PRE-TEST 2. Workplace Violence (17%) HILMERSON SAFETY SERVICES, INC.
17 PRE-TEST 3. Slips, Trips, and Falls (16%) HILMERS O N SAFETY S E RV I C ES, INC.
18 POP-QUIZ! Are men or women more likely to be victims of Workplace Violence?
19 70% of PRE-TEST Serious Workplace Violence Injury Victims are Women HILMERS O N SAFETY S E RV I C ES, INC.
20 572, 000 PRE-TEST Non-Fatal Workplace Violence Injuries are Reported Annually. HILMERS O N SAFETY S E RV I C ES, INC.
21 Only 18 % of Workplace Violence involves a weapon. Only 5% involves a gun HILMERS O N SAFETY S E RV I C ES, INC.
22 TAKEAWAYS Roughly 4,500 worker fatalities per year. WPV is 2 nd Leading Cause. 572,000 Non-fatal WPV crimes are reported annually. Women are more likely to be victims of WPV. WPV does not always = gun violence.
23 VIOLENCE IN AMERICA
24 WHAT IS VIOLENCE? violence noun behavior involving physical force intended to hurt, damage, or kill someone or something.
25 VIOLENCE CATEGORY EXAMPLES PHYSICAL VIOLENCE 1 Using physical force to inflict pain, discomfort or injury Hitting, kicking, shoving, biting, etc. Being forcefully made to participate in sexual activity Unwanted grabbing, groping, touching, etc. 2 SEXUAL VIOLENCE
26 EMOTIONAL VIOLENCE 3 Name calling/humiliation Threatening self-harm Destroying possessions Stalking/harassment Threats of harm to family Controlling others activities 4 PSYCHOLOGICAL VIOLENCE CULTURAL VIOLENCE 5 Hazing/Initiation Frats/Sports/Gangs
27 Targeted vulgarity Yelling/Screaming Name-calling 6 VERBAL ABUSE NEGLECT 7 Withholding nutrition/fluids Withholding medical care Failing to provide care to someone in your custody
28 FACT: Violent Crime Rates in the United States are at a 25 Year Low
29 U.S. VIOLENCE: Violent Crime in the U.S. ( ) Facts Violent crime in the U.S. is at 600 a 25 year low 400 Gun related homicides Down 50% since Source: Pew Research Center, CDC, US Justice Dept. HILMERS O N SAFETY S E RV I C ES, INC.
30 U.S. VIOLENCE: Facts Gun violence is down dramatically Gun related homicides: Down 50% since 1993 Crimes involving guns: Down 75% since 1993 Source: Pew Research Center, CDC, US Justice Dept.
31 U.S. VIOLENCE FACTS Why Does Everyone Think it is Getting Worse?
32 FACT: If it bleeds, it leads
33 U.S. VIOLENCE: Fact New York City & NY Times St. Louis & Post-Dispatch Headline Mentions Homicide Rates HILMERS O N SAFETY S E RV I C ES, INC.
34 FACT: -Source: Harvard School of Public Health
35 U.S. VIOLENCE: Violent Crime in the U.S. ( ) Facts There are still hotspots with 600 rates near 1991 levels 400 Chicago Baltimore St. Louis New Orleans Detroit Source: Pew Research Center, CDC, US Justice Dept. HILMERS O N SAFETY S E RV I C ES, INC.
36 FACT: Many US cities have gun homicide rates as high as the most dangerous countries on earth.
37 FACT: Minneapolis & Paraguay / 100,000
38 FACT: Phoenix & Mexico / 100,000
39 FACT: New Orleans & Honduras - 65/ 100,000
40 What is Workplace Violence?
41 WHAT IS WORKPLACE VIOLENCE? Violence directed toward workers or people on duty. Source: NIOSH
42 HOW COMMON IS WORKPLACE VIOLENCE? 2 Million American workers are affected by Workplace Violence annually. 35,000 Workers are assaulted on the job each week. These numbers only represent REPORTED incidents HILMERS O N SAFETY S E RV I C ES, INC.
43 WHAT DOES OSHA REQUIRE? General Duty Clause Requires: Employers to provide a workplace that is free from recognizable hazards that are causing, or likely to Section 5(a)1 of the OSH Act of cause, death or serious harm to employees Courts have held that employers have a legal obligation to abate known hazards
44 What Puts Companies at Risk?
45 OSHA RISK FACTORS FOR WORKPLACE VIOLENCE Working w/ (or in) Public Handling Money Handling Prescription Drugs Providing Care/Services Working w/ Volatile Persons Working Alcohol Served Working Alone / Isolated Areas Serving High-Risk Populations Working Late at Night Working in Remote Areas Working in Compliance Working in High Crime Areas Risk Factors are Unique to Individual Sites, Locations, Companies, Circumstances, etc.
46 Make a Business Case for This
47 TRUE COST OF WORKPLACE VIOLENCE INJURIES? Direct Costs Easily Quantified Lost Time Wages Property Damage Lost Product, etc.
48 TRUE COST OF WORKPLACE VIOLENCE INJURIES? Indirect Costs Difficult to Quantify Lost Production Loss of New Business Rehiring/Retraining Loss of Experience
49 TRUE COST OF WORKPLACE VIOLENCE INJURIES? Unknown Costs Impossible to Quantify PTSD in Workforce Bad Press Social Media Backlash
50 BAD PRESS & GOING VIRAL Unknown Costs Viewed Millions of Times News was Covered as Far Away as Europe and Asia Internet Footprint Lives FOREVER!
51 BAD PRESS & GOING VIRAL
52 TRUE COST OF WORKPLACE VIOLENCE INJURIES? Litigation Negligent Hiring Negligent Supervision Negligent Terminations
53 TRUE COST OF WORKPLACE VIOLENCE INJURIES? The Big Questions Can our company survive? Will I still have/want my job? Could we have prevented this?
54 TYPES OF WORKPLACE VIOLENCE
55 WHAT IS WORKPLACE VIOLENCE? OSHA Divides Workplace Violence Into 4 Types: Type 1: Criminal Intent Type 2: Customers/Clients Type 3: Co-Worker Type 4: Personal Relationship (Domestic Violence) Type 5: Ideological (Religious/Political Extremism)
56 TYPE 1 CRIMINAL INTENT
57 TYPE 1: CRIMINAL INTENT Characteristics Aggressor Has No Relation to the Victim Usually Motivated by Theft and Monetary Gain Weapon is Often Present Escalates to Violence
58 EXAMPLE - TYPE 1: CRIMINAL INTENT
59 TYPE 1: CRIMINAL INTENT What Puts us at Risk? Exchange of Cash Valuable Items on Hand High Crime Areas Working in Isolated Area Lack of Training
60 TYPE 2 CUSTOMER/CLIENT
61 TYPE 2: CUSTOMERS/CLIENTS Characteristics Aggressor is Known to Company/Organization Receives Services or Product From the Company or Organization Motive - perceived mistreatment or injustice
62 EXAMPLE: TYPE 2 CUSTOMER/CLIENT
63 TYPE 2: CUSTOMERS/CLIENTS What Puts us at Risk? Serving High-Risk Populations Working with the Public Being a Female Worker Lack of Training
64 TYPE 3 CO-WORKER
65 TYPE 3: CO-WORKER Characteristics Aggressor is Employee or Former Employee Motive is Often Personal Conflict and Retaliation Commonly Targets Managers/Supervisors
66 EXAMPLE: TYPE 3 CO-WORKER
67 TYPE 3: CO-WORKER What Puts us at Risk? Untrained Managers Poor Screening During Hiring Lack of Termination Policies Procedures Hostile or Tense Culture
68 TYPE 4 PERSONAL RELATIONSHIPS
69 TYPE 4: PERSONAL RELATIONSHIPS Characteristics Aggressor has a Personal Relationship Non-Work Conflict Spills into the Workplace Co-Workers Often Get Caught in the Crossfire
70 EXAMPLE: TYPE 4 PERSONAL RELATIONSHIP
71 TYPE 4: PERSONAL RELATIONSHIPS What Puts us at Risk? Predominantly Female Work Force Minimal Access Control Dealing with Families as Clients
72 RECOGNIZING ESCALATING LEVELS OF VIOLENCE US D.O.L. Identifies 3 Levels of Escalation Toward Violence Level 1 Early Warning Signs Intimidation or Bullying Discourteousness or Disrespect Uncooperative Behavior Verbal Abuse HILMERS O N SAFETY S E RV I C ES, INC.
73 RECOGNIZING ESCALATING LEVELS OF VIOLENCE US D.O.L. Identifies 3 Levels of Escalation Toward Violence Level 2 Escalating Toward Violence Refusing to Obey Policies or Procedures Sabotaging Equipment or Property for Revenge Verbalizing Wishes to Hurt Co-workers Sending Threatening Notes Displays a Me vs. Them Mindset. HILMERS O N SAFETY S E RV I C ES, INC.
74 RECOGNIZING ESCALATING LEVELS OF VIOLENCE US D.O.L. Identifies 3 Levels of Escalation Toward Violence Level 3 Arriving at Violence Suicidal Threats Physical Fights Destruction of Property Display of Extreme Rage Utilization of Weapons to Harm Others HILMERS O N SAFETY S E RV I C ES, INC.
75 TYPE 5 IDEOLOGICAL
76 TYPE 5: IDEOLOGICAL VIOLENCE Characteristics Aggressor is Often Using Violence as a Statement Violence is Planned Well in Advance of Attack High Profile or Symbolic Targets are Often Chosen
77 TYPE 5: IDEOLOGICAL VIOLENCE What Puts us at Risk? Doing Business in a Politically Charged Industry/Environment Working for Groups with Controversial Missions
78 ACTIVE SHOOTER INCIDENTS
79 WHAT IS AN ACTIVE SHOOTER? An Active Shooter is an individual actively engaged in killing, or attempting to kill, people in a confined and populated area. Source: U.S. Department of Homeland Security
80 EXISTING ACTIVE SHOOTER DATA
81 ACTIVE SHOOTER FBI Study of Active Shooter Events between : Incidents 160 Incidents 11.4 per year average 70% occurred in a business or school
82 ACTIVE SHOOTER FBI Study of Active Shooter Events between : Shooter Details 158 were single shooters 154 were male 5 shooters were still at large when published in 2014.
83 ACTIVE SHOOTER FBI Study of Active Shooter Events between : How Incident Ended 56% Shooter Initiative Suicide/Stopped 40% Shooter Confronted Unarmed citizens Police
84 ACTIVE SHOOTER FBI Study of Active Shooter Events between : Incidents 70% of incidents < 5 Min. 35% of incidents < 2 Min.
85 Indicators of Potential Violence
86 INDICATORS OF POTENTIAL VIOLENCE Behaviors that may indicate coming violence: Increased Alcohol/Drug Use Unexplained Absenteeism Decrease in Attention to Hygiene/Appearance Depression/Withdrawal
87 INDICATORS OF POTENTIAL VIOLENCE Behaviors that may indicate coming violence: Severe Mood Swings Unstable Emotional Responses Explosive Outbursts of Anger/Rage
88 INDICATORS OF POTENTIAL VIOLENCE Behaviors that may indicate coming violence: Paranoid Behaviors everyone is against me Talk of Previous Violent Behaviors/Acts Talk of Firearms/Violence
89 ACTIVE SHOOTER DHS Recommendations for Individual Responses: RUN. HIDE. FIGHT.
90 ACTIVE SHOOTER RUN. HIDE. FIGHT.
91 CHOOSING TO RUN Get Familiar w/the Space You May Still Have to Hide or Fight Anticipate Police Coming in as You are Evacuating
92 CHOOSING TO HIDE Be Prepared for a Long Stay Be Prepared to Transition Anticipate Police w/guns Clearing the Building
93 CHOOSING TO FIGHT Absolute Last Resort Commit to Your Actions More People = Better Odds You Have the Right to Protect Yourself
94
95 Where Do We Start? 1.Engage Stakeholders 2. Create Shared Organizational Awareness 3. Aware to Prepared
96 Moving From Awareness to Preparedness
97 OSHA RECOMMENDS: Workplace Violence Prevention Programs 1. Leadership & Stakeholder Awareness and Commitment 2. Evaluating Risk & Controlling Hazards 3. Developing Workplace Violence Policies & Procedures
98 OSHA RECOMMENDS: Workplace Violence Prevention Programs 4. Employee Awareness and Participation in the WVPP 5. Record Keeping Systems 6. Routine WVPP Re-Evaluations
99 Workplace Violence Prevention & Preparedness Step 1 Initial Site Assessment Meet with Stakeholders (HR/Facilities/Safety/Legal) to Understand Your Needs: Your Industry, Facility, Workforce, & Risk Factors Prior Incidents or Current Threats Current Preparedness Level Existing Policies and Procedures Local Resources Available
100 Workplace Violence Prevention & Preparedness Step 1 Deliver Customized WPV Awareness Training Ideal Audience is All Employees Start with Leadership and Management Level Safety Day Topic or with Other Required Trainings for Staff
101 Workplace Violence Prevention & Preparedness Step 2 Preparedness Assessment Physical Security Measures Policies/Procedures Employee Awareness Management Awareness Hiring/Termination Practices Emergency Response Plans
102 Workplace Violence Prevention & Preparedness Step 2 Workplace Violence Prevention Program Development Leadership & Management Level Awareness & Commitment Risk Evaluations & Hazard Controls Workplace Violence Policies & Procedures Employee Awareness and Participation (Training) Record Keeping Systems
103 Workplace Violence Prevention & Preparedness Step 3 WVPP Maintenance & Readiness Testing Leadership & Management Level Table Top Drills Testing and Assessing the WVPP Refresher Trainings for Staff and New Hires
104 QUESTIONS? COMMENTS! CONCERNS?
105 CONTACT US!
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