Workplace Violence Prevention
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1 Workplace Violence Prevention Start time: 2PM EST Duration: 45 minutes + live Q&A We have phone lines available for the first 500 people who call in. If our lines are full, you can connect to the audio using your computer's microphone and speakers. To receive a call back, provide your phone number when you join the event, or call the number below and enter the access code. US TOLL FREE Access code: Quick Reminder! Everyone is muted in listen only mode but we still want to hear your questions and feedback! Please use the Q&A tab to submit your questions in the top right hand corner of your screen. All registrants will be ed a link to the recording and a copy of the presentation slides. 1
2 28.5M+ course completions 184, custom courses created by customers on RLMS accreditation board licenses are supported by Relias Learning 2.75M+ learners 4,675+ healthcare organizations 2,800+ unique courses 12.5M+ CE hours taken in distinct course libraries 3 About Johnny Lee President epanic Button Director Peace at Work Workplace Violence Specialist, State of North Carolina Training Coordinator, PREVENT, UNC Injury Prevention Research Center Victim Services Coordinator, Asheville Police Department Contact Information: Mobile: jlee@peaceatwork.org 2
3 Workplace Violence Prevention Agenda Types of Workplace Violence Risk Assessment Audit of Previous Incidents Facility and Technology Policy and Procedure Training Survey 3
4 Types of Workplace Violence Types of Workplace Violence Type I Stranger 4
5 Types of Workplace Violence Type 2 Client Types of Workplace Violence Type 3 Co-Worker 5
6 Types of Workplace Violence Type 4 Domestic Violence Types of Workplace Violence Which one causes the most occupational homicides? Type I Stranger Type 2 Client Type 3 Co-Worker Type 4 Domestic Violence 6
7 7
8 Local Crime Rates Neighborhood Rates Sex offender registries 8
9 Why do an Assessment? Why are you doing this? Event/Near Miss Don t fight the last war Mandate OSHA Clery Act Due Diligence Mitigation factors for possible lawsuit Really want to stop it What assets to protect? Define goal of the assessment 9
10 Audit of Previous Incidents Tracking System Critical Confidentiality Issues Simple Review Walk around your building at night Think about how you would break in or stalk/assault someone 10
11 Access Control Entry Control Relates to visitor policy 11
12 Lighting Barriers Fences Door Locks Windows Partitions 12
13 Surveillance Effective in stopping type I Not a deterrent for exemployees and DV Monitored Door Buzzers 13
14 What Went Right? WDIV TV Hire a Professional 14
15 Policies and Procedures Broad definition of workplace violence Support and Protection Clause Non-Retaliation Clause Off Duty Conduct Clause Termination Procedures Legal Matter to reduce liability. Guns at Work Law 15
16 Weak Link - Reporting 16
17 Fear of Retaliation Causing Trouble 17
18 New CA Law prohibiting discrimination against DV Victims Doubt Management 18
19 Veteran Supervisor Front Line Employee Training 19
20 Mass Notification Testing And Active Shooter Drills Supervisor Training 20
21 Threat Assessment Team Training Culture, Tone and Attitudes 21
22 What do the employees think? What are their concerns? What has happened but was not reported? What would they do? What are their attitudes Reporting obstacles Maybe best indication of the risk. If you start the conversation, be prepared to answer some questions. Survey Confidential and anonymous? Paper or Online? 22
23 Focus Group(s) Special precaution if risk assessment is done in response to incident or near miss. Summarize Findings Report Again, go back to goal of assessment Identify problem areas Locations Personnel Activities Processes Identify Hazard (source) Risk (potential impact) Controls (current) Recommendations Prioritize response Some recommendations can cover multi-hazards Combined Training 23
24 Most powerful prevention measure Creating a positive, healthy workplace. Join us for follow up programs March 9th, 2016 PART 2 De-escalation of Hostile Behavior Domestic Violence in the Workplace April 6th, 2016 PART 3 Threat Assessment Active Shooter Response 24
25 Participate in the Poll! Would you like to have a personalized 1-on-1 conversation about how you can apply today s teaching to your entire organization? Go to the top right hand corner of the screen and click on Polling! Question & Answer Use the Q&A tab to submit your questions! Everyone will get a follow-up with links to the recording and copy of the presentation slides within 48 hours. Don t see an ? Check our website at 25
26 Thanks for joining us! 26
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