MATTHEWS HOUSE HOSPICE CAPITAL CAMPAIGN

Transcription

1 MATTHEWS HOUSE HOSPICE CAPITAL CAMPAIGN WALKING THE JOURNEY TOGETHER Creating a Centre of Excellence in South Simcoe Matthews House Hospice in Alliston, Ontario walks together with families through the journey of illness and grief. We offer a variety of day programs, counselling, palliative care, and resident round-the-clock services for those suffering from illness and for their families. With your support, we aim to begin a new chapter of our story and create a Centre of Excellence. This state-ofthe-art facility will provide a combination of our community and our residential hospice and will contribute to the cost-effective health care and community support that meets the growing needs of residents and families in South Simcoe, Ontario. Read on to learn more INFO@MATTHEWSHOUSEHOSPICE.CA

2 T A B L E O C F E E & C G E O L A T N O T E N T S A letter from the President and CEO Learning About Matthews House Hospice The Spence Family s Story Sources and Usage of Funding The Need for Care: Statistics at a Glance The Brown Family s Story Why A Centre of Excellence? The Craib Family s Story Construction Plans Judy s Story as a Caregiver The Growing Need Donor Recognition Kate Mooij s Story Key Performance Indicators: Statistics at a Glance Timeline of Matthews House Hospice FAQ About the Campaign FAQ About Donations FAQ About Hospice Care FAQ About Matthews House Hospice

3 C O F F E E & G E L A T O A LETTER FROM THE PRESIDENT & CEO Welcome. At some point in our lives, we will all be touched by life limiting illness, death or grief. Matthews House Hospice is creating a Centre of Excellence to help you, your family or your friends through those difficult times. For the past 18 years, Matthews House has fulfilled its mission as a community organization dedicated to helping its clients live life fully every day. We offer volunteer based services in home, in the residential hospice and at the original community hospice. We have welcomed clients into our various day programs, visiting hospice programs and the residence with 24 hour nursing and medical services. Our high standard of excellence requires ongoing investment to provide meaningful programs and services by qualified passionate staff; and recruitment and training of dedicated volunteers to support the programs. Our community demographic is changing as more and more retiring urban dwellers are finding our community attractive. These baby boomers are aging, and the need for a hub to house the interprofessional team who provide outstanding chronic disease management, community palliative care and end of life care is growing. Our government also recognizes these changes and is committed to providing financial support for the quality of community and residential hospices. Your interest, support and donations for a new facility for Matthews House will feature the centre of excellence for hospice palliative education and care planning in South Simcoe; and a hub including meditational gardens and accessible gathering spaces for families, groups and the work of the hospice palliative care service team to support clients, residents and families. The success of this new integrated facility will depend on engaging our entire community in this special project by everyone Walking the Journey Together. With your help, the new Matthews House Hospice Centre of Excellence can begin another new chapter, relocate, grow, and integrate our community palliative care partnership. Matthews House is Walking the Journey Together with you from the time of diagnosis, living with illness, dying and bereavement. We need your support to continue to make this happen. Make Matthews House your Centre of Excellence in South Simcoe! With gratitude, Steve Aelick President Kim Woodland Chief Executive Officer 2

4 L E A R N I N G A B O U T M A T T H E W S H O U S E We all deserve the opportunity to live life to its fullest. Matthews House exists in your South Simcoe community delivering programs, without cost, and is here to help you, your family and your friends through those difficult times. Matthews House provides an integrated network of support to individuals and their families, each facing unique circumstances and challenges. This support is available whether being cared for at their home, or their Long Term Care Facility. After the death of their loved one, family members are offered bereavement support in various ways. It is important to know that Matthews House is here to support you and your family throughout this journey whether your process takes days, weeks, months or years. Our dedicated support team made of professional and devoted volunteers ensures that everyone involved in the illness and the end of life process has the physical and emotional support they need to achieve the best possible quality of life together. MATTHEWS HOUSE PROVIDES COMMUNITY SUPPORT IN 4 WAYS: RESIDENCE CARE 24/7 care & symptom management Creating a space that feels like home Offering support for families Professional nursing care Physician oversight IN-HOME PALLIATIVE SERVICE Offering caregiver groups Sitting in vigil Offering comfort measures Providing companion visits Offering respite for caregivers CLIENT & FAMILY PROGRAMS Advanced care planning Holistic Chinese medicine, Acupuncture, Reiki, TaiChi Yoga, Meditation, Mindfulness Therapeutic arts groups BEREAVEMENT SUPPORT Adult grief group support Families Grieve Together H.U.G.S Children & Adolescent Grief Program Mens' Group 3

5 3 THE SPENCE FAMILY S STORY WALKING THE JOURNEY WITH US Adam Spence (17) says his mom, Debbie, was the best person in the world. She was everything to him. When a rare form of cancer led her to end of life care, Debbie wanted to find an option for her last moments that was comfortable for her husband and her teenage children. She felt hospital wasn t an option for her, and neither was her home but Matthews House gave her a sense of family and home that she felt comfortable with. "We could come here whenever we wanted; the front door was always open to us, the ladies were so nice. It was like living in my second home., Adam shares. Debbie s best friend, Tammy, describes the staff and volunteers at Matthews House as very, very special people who care not only for the patient, but for the whole family. It just made me happier to come here, Adam says. Matthews House is grateful to be part of the Spence Family s story. 4

6 FUNDING Matthews House has a strong history of responsible and prudent fiscal management. Copies of our audited statements are available on our website at Our Annual Operating Budget for is $1,100,000. SOURCES & USAGE OF FUNDING Sources of Funding 2015/2016 T H E O R V I L L E H O U S E C R E A M E R Y 79% COMMUNITY SUPPORTED o r v i l l e h o u s e c r e a m e r y. c o m Matthews House receives 34% of its annual operating budget from the Central Local Health Integration Network (CLHIN) and the Central Community Care Access Centre (CCCAC). To maintain our high level of programming and quality of services, Matthews House relies on our generous community supporters like you, to balance the budget and cover the $878, 400 (66%) of annual costs not provided by our current health care system. Community donations are vital for our organization to ensure Matthews House continues to operate. 5

7 W A L K I N G T H E J O U R N E Y T O G E T H E R OUR COMMUNITY NEEDS ANOTHER CHOICE FOR PALLIATIVE AND END OF LIFE CARE THAT DIFFERS FROM CARE IN A HOSPITAL. Matthews House provides a home like, comforting environment with around the clock nursing and medical support by our inter professional health care team. The focus of health care is shifting away from the hospital and toward the community. The new Matthews House Centre of Excellence will position us to respond to these changes in the delivery of services and in any resulting gaps in care. 25% growth in 2 years 2000 South Simcoe Residents Served in 2 Years Program growth outpacing space constraints 1/3 the cost of hospital care 6

8 Matthews House continues to walk the journey with the Brown family, through counselling, support and mentorship with Howard s surviving twin brother. 7 THE BROWN FAMILY S STORY Howard Brown, a 66 year old identical twin with special needs, was under the primary care of his brother Charlie when he was diagnosed with cancer. Charlie describes Howard as a funny guy who loved old movies; he was special, he shares. To bring his brother home for end of life was not an option for Charlie, and he needed a place to turn that would understand the unique needs of his brother Howard. We came here, and it made us feel like home. It didn t feel like a hospital it felt like a better option., Charlie shares. Matthews House feels like home, he asserts. He describes the staff as accomodating, he says they make you feel special, and you know that your loved ones are well cared for when you re not there. As a resident, my brother was allowed to have dignity. My other brother was made to feel welcome here the staff were just amazing. I would have to say they were angel like. They gave us a place to breathe."

9 W A L K I N G T H E J O U R N E Y T O G E T H E R THE MATTHEWS HOUSE HOSPICE - CENTRE OF EXCELLENCE WILL FILL A GAP IN CARE IN SOUTH SIMCOE. The Walking the Journey Together Campaign is about building and sustaining a Centre of Excellence and ensuring the on going viability of a vital and cost effective component in our local health care delivery. The new Matthews House Hospice Centre of Excellence will fill a gap in care by enhancing community care in South Simcoe. We are asking for your help to raise $6,000,000 to ensure we can expand programs for those in need of our support and build our facility. With your help the Walking the Journey Together Campaign will ensure the financial sustainability of Matthews House, maintain its facility, and the growth of its services for many years to come. Your financial contribution embraces... YOUR PRIDE IN WHAT WE'VE ACCOMPLISHED YOUR TRUST IN THE CARE WE PROVIDE TODAY YOUR COMMITMENT TO A BETTER FUTURE Our community needs another choice for end of life care. Make Matthews House your Centre of Excellence today. 8

10 THE CRAIB FAMILY S STORY It is a growing reality that numerous young families are caring for aging parents. As with many of us in this sandwich generation, my father in law, a city boy his entire life, moved to our country home with my husband, myself and our two young boys. As years progressed, Dad suffered with a chronic lung disease that destroyed his lung capacity. Dad arrived at Matthews House Residential Hospice on December 23, 2014 and it felt like Christmas morning. The home was filled with scents of turkey and Christmas pudding and we were all welcomed with loving and open arms. A sudden burst of tears filled my heart with so much peace and comfort. Ludi is a very special dedicated professional that cared for Dad for his two weeks at Matthews House. Our entire family was able to be by his side while he received the round the clock care he needed. Matthews House and my family walked the journey together. We were not alone and I am forever grateful. 9

11 C O N S T R U C T I O N P L A N S The construction plans reflect our response to feedback we received from health professionals and from our community during the concept phase. A MORE EFFICIENT FOOTPRINT Improved accessibility for persons with mobility issues All programs and services under one roof Elevator access to each floor to accommodate more programs MORE FAMILY CENTERED SPACES More family and community centred spaces Quiet room for privacy Family and community kitchen and library MORE GREEN SPACE All 10 bedroom suites overlooking green space Serenity garden, private garden, walking garden Victorian garden and sun deck BUILDING HIGHLIGHTS 25, 810 square feet Residence floor main level: 8, 890 sq ft Community floor upper level: 8, 105 sq ft Centre of Excellence, lower level: 8, 815 sq ft 10

12 C O N S T R U C T I O N P L A N S CENTRE OF EXCELLENCE FLOOR Matthews House has specific plans for our lower level where education will meet fun and interaction on varying levels to empower our community through learning and play. Our large multi purpose programming rooms will be easily transformed into various programming rooms to suit the needs of our community. This area will include: Youth Zone Arts Room Media Room Music Room Multipurpose rooms 11

13 C O N S T R U C T I O N P L A N S RESIDENCE CARE FLOOR The 10 bedroom suite hospice will provide around the clock professional care, in a tranquil environment for residents at end of life. The view of the new facility features a peaceful, private garden with an accessible outdoor patio with a door wide enough for a bed to fit through. This area will include: 10 private bedrooms overlooking green space and garden A Great Room for welcoming visits with family and friends Large kitchen providing space for food prep for the whole facility An adjacent family kitchenette and eating area A therapeutic spa room for residents use Reflection room for a quiet space Lobby with interactive information screen for visitors Donor recognition wall A library with a large porch overlooking green space and garden A nursing station and nursing leadership area A supply services area 12

14 C O N S T R U C T I O N P L A N S COMMUNITY CARE FLOOR We love the feel of our current buildings; safe, comfortable, peaceful, homelike. We will recreate and restore that same feeling in our new building. In addition, it will provide us with ample space in which our programs and services can continue to grow. This area will include: A Community Lounge with a dining and living space and a welcoming Kid s Corner A large family room for private visits with family and friends A roof deck garden lookout A Volunteer Hub A Resource Library A Community Team room A pain and symptom management room A wellness therapy room A bereavement and spiritual care office Multipurpose counselling / support spaces 13

15 JUDY S STORY AS A CAREGIVER WALKING THE JOURNEY WITH US My husband had Parkinson s disease, dementia and limited mobility, and I was his primary caregiver. I hardly slept; I was tired and worn out... and that s when Matthews House came to help me. The love and support of someone who understood what a caregiver was experiencing was amazing. It was a sounding board: I could cry my eyes out, I could gain more knowledge about how to help and care for my husband. It was the beginning of a long journey. I have heard so many people say about how beautiful an experience it is to be in hospice; so much love, compassion, even joy. Following the death of my husband, the people at Matthews House surrounded me with love and support, bereavement counselling, and a bereavement support group, which really helped me in my grief journey which was long and hard. Now, I give back to Matthews House by offering my services as a volunteer. I am now a cofacilitator of a caregiving support group. 14

16 THE GROWING NEED C A P I T A L C A M P A I G N C E N T R E O F E X C E L L E N C E Matthews House level of support is stretching the capacity of our current buildings, our staff and our volunteers. We need the new Matthews House Centre of Excellence to meet our demand and significant increased client interactions and referrals. And with increased awareness from our Walking the Journey Together Campaign, we anticipate these numbers will grow. COLLABORATION IS THE HALLMARK OF OUR PHILOSOPHY OF CARE We know that in order to provide excellent hospice care we must work as part of an interprofessional team. We have always worked closely with our community health partners to ensure that we do not duplicate services and that we deliver programs that meet our community s ongoing needs. From the beginning, our main community partners have supported the new Matthews House Centre of Excellence. NAMING OPPORTUNITIES: THE CONNECTING WALL Matthews House Naming Opportunities honours all individuals, corporations, foundations and service clubs who make gifts to the Walking the Journey Together Campaign. VISIONARY: $500,000 LEADER: $100,000 TO $499,999 PRODUCER: $50,000 TO $99,999 BENEFACTOR: $25,000 TO $49,999 PARTNER: $10,000 TO $24,999 SUPPORTER: $ $9,999 15

17 D O N O R R E C O G N I T I O N RESIDENCE FLOOR - MAIN LEVEL Residence Wing Residence Salon Lobby Residence Library Reflection Room Residence Room x 10 $ $ $ $ $ $ Supply Services Library Porch Spa Covered Porch (x 5) Nurse Station Nursing Leadership $ $ $ $ $ $ COMMUNITY FLOOR - UPPER LEVEL Community Wing Community Living Room Community Library Roof Deck Garden Lookout Volunteer Hub Family Room Group Program Room Community Team Room $ $ $ $ $ $ $ $ Learning Zone Activity Room Support Room Counselling Room Bereavement Room Wellness Therapy Room Symptom Management Room Staff Lounge $ $ $ $ $ $ $ $ CENTRE OF EXCELLENCE - LOWER LEVEL Centre of Excellence Floor $

18 KATE MOOIJ S STORY Our experience at Mathews House Hospice brought comfort, resolution and even joy to our family. From the time our Bunty was admitted to the hospice, our large family were embraced by staff and made to feel at home. The ability to be ever present with our beloved mother, in beautiful surroundings, with fully attentive and caring staff, was an incredible gift. Staff also recognized our pain and grieving, and they treated us marvellously. When the day came for us to finally say goodbye to our beloved Bunty, the staff invited us to take part in a tradition offered each time someone dies at the Alliston residence. For the ceremony, the person is draped in a memorial quilt and family members place special stones on the patchwork with a message they feel represents their departed loved one. We thought it was meaningful and willingly participated as we said goodbye to our mother, grandmother and great grandmother. Then Ludi asked what we would do in our culture, and being Jamaican, I said we would sing and dance. Staff and volunteers lined up to pay their respects as we sang and danced my mother out to the hearse. That experience touched our family indelibly and we will always be grateful for Matthews House. They really did provide my mother with a comfortable end to her life and that's what Mum deserved a dignified, wonderful, family filled, culture, and faith infused departure. We thank the staff, volunteers and donors for making this wonderful facility available in our community. 17

19 K E Y P E R F O R M A N C E I N D I C A T O R S 2015/2016 STATISTICS AT A GLANCE 99 clients housed in residential care 1664 people reached through community programs 8.5 day average length of stay in residential care 100% of residents rated care as "very good" or "excellent" 24/7 access to professional medical care for residents 1/3 the cost of hospital and government care 18

20 T I M E L I N E OUR JOURNEY TOGETHER ENDURES Sally Taylor, a retired RN, worked with Hospice Simcoe in Barrie during the early founding years, coordinating volunteers and facilitating training programs and offering a Circle of Friends (a support group for people with life threatening illnesses) to Alliston residents in her own living room / Founders Sally and Frank Taylor's dream of establishing hospice services in Alliston becomes a reality. Matthews House facility on Highway 89 is purchased (through a contribution from Sally Taylor and help from the Matthews family). Its first staff member is hired. Matthews House becomes an independent hospice and registered charity. Mary Chantler encourages board to begin thinking about a residential hospice and the property at 131 Wellington Street East is donated to Matthews House. The Board of Directors, under the leadership of Marv Chantler, opens its first two residential beds / Matthews House develops its new strategic direction and unveils its plan to build the new Centre of Excellence, endorsed by community partners and stakeholders. The Ministry of Health and Long Term Care announces investment of $1.05 million annually for a new palliative care hub featuring 10 bed residential care and a centre of excellence for education, a volunteer visiting program and outreach. The new Matthews House Hospice capital campaign goes public to build a 10 bed residential hospice. Opening of the new Matthews House Hospice a hub for hospice palliative care services and Centre of Excellence. 19

21 F R E Q U E N T L Y A S K E D Q U E S T I O N S ABOUT THE CAMPAIGN Q: WHAT IS THE WALKING THE JOURNEY TOGETHER CAMPAIGN? A: Walking the Journey Together Campaign will raise $6,000,000 for the new Matthews House Hospice - Centre of Excellence and build a 10 bed Residential and Community Care facility to meet the current and future needs of our community. The Campaign will result in monies being available each year to fund building development and spaces for program expansion. Q: HOW MUCH WILL IT COST TO OPERATE MATTHEWS HOUSE? A: Matthews House plans to open 6 beds immediately providing a value to the community of $2,400,000 for an investment of $804,000 annually. The remaining 4 beds will be offered to the community, Examples include: short term pain and symptom management services and respite for families and caregivers of persons with both life threatening illness and debilitating chronic diseases. Q: WHY IS NOW THE TIME FOR THE CAMPAIGN? A: Matthews House Residence provides 4 beds (unfunded) of only 7 residential hospice beds available within the Central LHIN and Matthews House is the only hospice participating in the regional hospice bed registry for the Central LHIN. In 2015, the annual operational funding for funded hospices in Ontario was $90,000 per bed to cover the costs of Nursing and PSW only. Q: HOW WILL THE NEW CENTRE OF EXCELLENCE AFFECT THE SURROUNDING COMMUNITY? A: The new Matthews House Centre of Excellence will architecturally blend into the surrounding community. The driveway, parking area and gardens have been carefully designed in the tradition of Matthews House to allow privacy, practicality and to add beauty to the community. 20

22 F R E Q U E N T L Y A S K E D Q U E S T I O N S ABOUT MY DONATION Q: IN WHAT WAYS MAY A GIFT BE MADE? A: We welcome and appreciate all gifts to the campaign. Contributions may take one or more of the following forms: a pledge over a period of time (1-3 years) a single donation securities and personal property (stocks, bonds, life insurance policy) Q: WHY ARE PEOPLE BEING ASKED TO CONSIDER MULTI-YEAR PLEDGES? A: Matthews House will accept one-time donations in the form of cash, cheque or securities. While tax incentives make donating securities an attractive option for many donors it is not an option for everyone. Spreading a commitment to Matthews House over several years may suit your tax and financial planning. Q: HOW WILL GIFTS BE RECOGNIZED? A: All gifts to Walking the Journey Together Campaign are greatly appreciated and will be recognized on a donor wall in our facility. Larger gifts may also have specific naming opportunities for consideration based on availability, and we will work with you to personalize and tailor recognition to suit your needs. Q: WILL I RECEIVE A TAX RECEIPT FOR MY DONATION? A: The new Matthews House Centre of Excellence is a registered charitable organization. Your donation to Walking the Journey Together Campaign is eligible for a charitable tax credit. Our charitable business number is RR

23 F R E Q U E N T L Y A S K E D Q U E S T I O N S ABOUT HOSPICE CARE Q: WHAT IS THE DIFFERENCE BETWEEN A HOSPITAL PALLIATIVE CARE UNIT AND MATTHEWS HOUSE? A: Hospitals continually strive to make their palliative care units or suites as home-like as possible within their large acute care setting. A residential hospice specializes in end-of-life care. There is peace within the ambience of a home. Matthews House staff and volunteers will serve 6 clients and their families. Clients can eat when, where and what they want. Kids are comfortable to visit and can play with the toys. Families can wander in the garden or read in the library. Pets can visit or stay. Q: ARE CHILDREN ADMITTED TO MATTHEWS HOUSE AS A CLIENT OR RESIDENT? A: Matthews House currently provides day program services for kids with grief and bereavement needs and their parents. Residential pediatric hospice care can be very specialized with needs that require specific equipment and supplies, for the children to be cared for safely and optimally. Matthews House serves each family on a case by case basis in direct consultation with the child s community service team and the family s hospital. Adolescents who meet other admission criteria may best be served at Matthews House with the support of local pediatric palliative expertise. All of these applications are assessed on an individual basis. Q: HOW DOES A CLIENT GAIN ACCESS TO MATTHEWS HOUSE? A: Referrals are welcomed from families, nurses, physicians, the CCAC (Community Care Access Centre), hospitals, long term care homes, community hospice organizations, or from any other health care professional. Family members can call and initiate a referral and Matthews House staff will assist to incorporate an appropriate health professional in the referral process. 22

24 F R E Q U E N T L Y A S K E D Q U E S T I O N S ABOUT MATTHEWS HOUSE Q: HOW MANY PEOPLE DOES MATTHEWS HOUSE ASSIST IN A YEAR? A: Since inception in 2013, our 4 bed residential hospice has served 211 clients in the residence. These clients have been surrounded by friends, family, staff and volunteers as residents have taken their end-of-life journey. In 2015/2016, Matthews House supported 99 clients in our residence, and 1664 individuals through a variety of community outreach programs. Q: HOW MUCH DOES IT CURRENTLY COST TO OPERATE MATTHEWS HOUSE? A: $1, 100, 000 annually. Matthews House revenues grew 23% (29% in 2015) to $1,021,016. Our fundraising events play a critical role at 33% of total revenues, however are reduced from last year s $401,175. This year s residential costs were $456,000, approximately $118,000 more than prior year, reflecting additional staffing costs in addition to operational responsibility for PSW functions. Thanks to the generosity of our donors and supporters, Matthews House generated a surplus of $44,871 ($93, ). Increased reserves by $61,000 allows Matthews House to increase its service to the community. Q: IS HOSPICE CARE COST-EFFECTIVE? A: Yes. In fact, the Auditor General of Ontario did a study in 2010 to determine how much the government would save using residential hospices. She estimated the cost of an acute care bed in a hospital to be $1100 daily. In a residential hospice, the cost fell to just $460 per day! Q: DIDN'T I RECENTLY SEE AN ANNOUNCEMENT FOR MATTHEWS HOUSE FUNDING? A: Yes! Hospice Care in Ontario is a community driven initiative, supported by local donors and volunteers, as well as Government. Matthews House is proud to have received annual sustainable funding which was announced September Government support is crucial to help meet the need and demand for care. This is a commitment for permanent, ongoing, operating funding through our Provincial Government. This money is operational funding for Residence Care, provided at a per-bed amount of $105,000 annually. These dollars are for residential service and residential service support activities only such as nursing care and personal support work. Matthews House relies on donations from individuals, businesses and organizations and the proceeds of our fundraising efforts to support our visiting hospice, outreach, day hospice programs and of course to meet our capital investment needs. 23

25 MAKE MATTHEWS HOUSE YOUR CENTRE OF EXCELLENCE IN SOUTH SIMCOE. IT IS NOT ENOUGH JUST TO CARE. WE MUST CARE ENOUGH TO TAKE ACTION. PLEASE WALK THE JOURNEY WITH US. DONATE TODAY. WALKING THE JOURNEY TOGETHER CAMPAIGN 6028 HWY. 89, PO BOX 10060, ALLISTON, ONTARIO, L9R0B7 OFFICE PHONE CELL PHONE FAX MATTHEWSHOUSEHOSPICE.CA CHARITABLE REGISTRATION NO RR0001