2017 COMMUNITY REPORT

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Phillip Cummings
6 years ago
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2017 COMMUNITY REPORT I wish to offer my heartfelt thanks and gratitude to the staff and volunteers at Bobby s Hospice.

The skill, care and treatment my husband received as he neared the last part of his life s voyage was second to none.

Watching a terminally ill loved one decline is almost intolerable.

The loving guidance they offer as we go through the sorrow of losing our loved one is an irreplaceable asset to our community.

I found strength to carry on by sharing my grief with the other participants. We have all now become good friends.

I also attended the memorial service at the Assumption Church which was followed by a reception at Bobby s.

1 2017 COMMUNITY REPORT I wish to offer my heartfelt thanks and gratitude to the staff and volunteers at Bobby s Hospice. My family and I found Bobby s to be a place of refuge on a difficult journey not only for our loved one but for the family. The skill, care and treatment my husband received as he neared the last part of his life s voyage was second to none. I want to offer a sincere thank you for all they do at Bobby s by providing both physical and spiritual care in our community. Watching a terminally ill loved one decline is almost intolerable. However, I found that when emotions and fears are shared with those who are experiencing these same emotions you find the strength to carry on. The loving guidance they offer as we go through the sorrow of losing our loved one is an irreplaceable asset to our community. I was privileged to take part in the seven-week grief program presented to us. I found strength to carry on by sharing my grief with the other participants. We have all now become good friends. Knowing you are not alone proved to be what we all seemed to need. I also attended the memorial service at the Assumption Church which was followed by a reception at Bobby s. I received a little angel at the service which now has a place on my tree. I feel so blessed that my husband was in the loving care of professional caregivers in his final moments and that I was able to be with him at that time. I was given strength, hope and comfort as I walked this part of my journey. Thank you to all who gave so lovingly to my husband and me. You are all Angels among us. Patricia Perrin Letter to the Editor Telegraph Journal, Saint John Thursday, December 22, Years of Caring For our Community

OUR COMMUNITY STEWARDSHIP Thirty-four years ago Hospice Greater Saint John was established to provide care and comfort to people on the end-of-life journey.

On November 1, 2010, we proudly opened Atlantic Canada s first 10-bed residential hospice in the former St. Joseph s Convent.

2 OUR COMMUNITY STEWARDSHIP Thirty-four years ago Hospice Greater Saint John was established to provide care and comfort to people on the end-of-life journey. In the beginning, our trained and experienced volunteers provided support in people s homes and in hospital along with grief support services to families coping with loss. On November 1, 2010, we proudly opened Atlantic Canada s first 10-bed residential hospice in the former St. Joseph s Convent. Our home is named Bobby s Hospice in honour of a 20-year volunteer, Catherine Bobby Lawson, who provided a significant donation to help us achieve our dreams of an in-patient Hospice. Bobby's Hospice has earned a stellar community reputation and become a preferred place of care for patients and families on the end-of-life journey. We are very fortunate to have a top performing staff team of over 35 healthcare, business and retail professionals and over 150 dedicated volunteers that are delivering exceptional results at both Bobby s Hospice and at the Hospice Shoppe. Hospice is a shining example of what can be achieved with innovative partnerships between government, charities and communities. We are very grateful for our partnership with the NB Government for some of our operational funding and the support of our very generous community who donate and volunteer with us. Because of you, we are able to deliver quality in-patient palliative care and grief support to people in their greatest hour of need. We are also pleased to support the development of additional residential hospices in our region and are actively serving as professional consultants to Hospices in New Brunswick, Nova Scotia and Newfoundland. Our Board of Directors is honoured to steward this organization on behalf of our community. This year, we regrettably said goodbye to four Board members who retired after many years of service John Sheehan, Patrick Woods, Peter Forestell and Doug McCaig. We wish to extend a heartfelt thank you to everyone who supports Bobby s Hospice, our Hospice Shoppe and our Legacy Foundation. Thank you for caring and giving! Shirley McAlary, Board Chair Sandy Johnson, Chief Executive Officer Chair Vice Chair Secretary Treasurer Director Director Director Director Ex-Offico Ex-Offico BOARD OF DIRECTORS Shirley McAlary, Deputy Mayor, City of Saint John Jeff Trail, Saint John City Manager Ivan Ho, Pharmacist & Owner Kennebecasis Drugs Jim Shaw, Retired Chartered Accountant Kevin Clifford, Saint John City Fire Chief Bill Edwards, Retired Engineer, City of Saint John Gary Lawson, QC, Partner, Lawson Creamer Tina Learmonth, Area Director, Bayshore Home Health Sandy Johnson, CEO Dr. Chris O Brien, Director Medical Care SENIOR STAFF Sandy Johnson Chief Executive Officer Dr. Chris O Brien, CCFP, FCFP(c) Director of Medical Care Nicole Hamming, BNRN, CHPCN(c) Nurse Manager Diane Sullivan Grief, Spiritual Care & Support Services Mgr Richard Lee Facilities Manager Jim Stewart Finance & Website Manager Jane Comeau Finance & HR Manager Sue Higgins and Lynn O Leary Hospice Shoppe Managers

Bobby s Hospice is the most cost-effective way of caring for the 50-70% of palliative patients who need 24-hour in-patient care, yet do not need to be in hospital.

Our goal is to make each person s last months of life as comfortable and meaningful as possible while also providing support to family members and friends.

families admitted to Bobby s Hospice. Our team of trained volunteers provide important non-medical support services.

Palliative Care Outreach Services and Shoppers Drug Mart on Crown Street.

practices. We develop an annual Quality Care Plan with defined performance outcomes that are tracked and reported.

We also host an Annual Free Public Lecture to inform our community on palliative care services and care at Bobby s Hospice.

3 Bobby s Hospice is the most cost-effective way of caring for the 50-70% of palliative patients who need 24-hour in-patient care, yet do not need to be in hospital. This year, we admitted a record-high 116 patients to Bobby s Hospice. At Hospice, our focus of care is on comfort, not cure and on life, not death. Our goal is to make each person s last months of life as comfortable and meaningful as possible while also providing support to family members and friends. Our team of experienced palliative physicians, nurses and support workers provide expert pain and symptom management and compassionate, skilled care and support 24-hours a day to patients and families admitted to Bobby s Hospice. Our team of trained volunteers provide important non-medical support services. We also have a number of valued community partners that work with us to deliver excellent patient care and family support: Family Physicians, Local Clergy, Extra-Mural, Palliative Care Unit, Hospice Palliative Care Outreach Services and Shoppers Drug Mart on Crown Street. Our Quality Care Committee oversees patient care and provides educational services to ensure the delivery of high quality hospice palliative care in keeping with established standards and best practices. We develop an annual Quality Care Plan with defined performance outcomes that are tracked and reported. We host the Annual Living Well Dying Well Conference to educate our staff and other healthcare professionals in best practices. We also host an Annual Free Public Lecture to inform our community on palliative care services and care at Bobby s Hospice. In addition, we offer educational outreach services and host nursing students at Bobby s Hospice. Our spiritual care and grief support services help families to cope with the journey and adjust to life without their loved one after death. We also offer a Music Care Program which provides additional comfort and peace to patients and families at Bobby s Hospice. This year we welcomed a Music Therapy Intern, Julien Meyer, to Bobby s Hospice for his preceptorship. We are proud of the high quality care delivered by our excellent team in our beautiful, home-like environment. It is an honour and privilege to care for our friends and neighbours when they need it the most. Dr. Chris O Brien Medical Director OUR CARE EVERY YEAR BOBBY S HOSPICE OUR CARE NOVEMBER 1, MAY 31, 2017 Raises $1M to provide free palliative care and grief support services to over 150 people and families in our community living with terminal illness and coping with loss Frees up over 3,500 hospital bed days Helps the NB Government reduce the costs for inpatient palliative care by $2.3M+ Has over 75 volunteers donating 6,500 hours of support valued at $90,000 Admissions: 710 Average Age: 78% seniors Average Stay: days Diagnosis: 87% cancer 19,000 hospital bed days freed up at the Saint John Regional Hospital and over $14M in reduced health care costs to the NB Government because palliative patients received in-patient care at Bobby s Hospice.

donors Sells over 66,000 items each year Issues 3,500 income tax

volunteers donating 9,000 hours of support valued at over $95,000

Lions Clubs of Saint John raised $22,000 towards the purchase of a

Hospice in honor of his mother, Kay. The Knights of Columbus, Fr.

4 OUR COMMUNITY SUPPORT THANK YOU! Our Hospice Shoppe Has over 30,500 customers 6,500 registered donors Sells over 66,000 items each year Issues 3,500 income tax receipts for donated goods sold in The Shoppe Has over 70 volunteers donating 9,000 hours of support valued at over $95,000 Raises 30% of the revenue needed to operate Bobby s Hospice The Lions Clubs of Saint John raised $22,000 towards the purchase of a new truck for Bobby s Hospice in honour of their 100 years Centennial Celebration. Rob Beaulieu of RJB Builders built a family kitchen at Bobby s Hospice in honor of his mother, Kay. The Knights of Columbus, Fr. Eugene O Leary Council, donated $15,000 to purchase two new beds and a dishwasher/ sanitizer. The Walton Family donated a commercial stove in honour of their loved one, Irene Walton.

They served as the presenting sponsor of our Hospice

Ceremonies and a record-high 670 people attended.

Annual Hospice Memorial Walk since 2004.

September to walk in memory of loved ones.

Bayshore Cup for the 3rd consecutive year.

Over 285 guests attended our seventh Annual Sunflower

each week at our summer BBQs and Scotiabank donates $15,000.

5 OUR COMMUNITY SUPPORT THANK YOU! Sun Life Financial has been supporting Hospice since They served as the presenting sponsor of our Hospice Benefit Gala held in February which honoured 55 special benefactors. Steve Murphy of CTV News once again served as Master of Ceremonies and a record-high 670 people attended. Bayshore Home Health has been the presenting sponsor of our Annual Hospice Memorial Walk since Over 300 people attended this year s event held in September to walk in memory of loved ones. The Larry Jackson s Spirit team raised $8,812 and won the Bayshore Cup for the 3rd consecutive year. Gloria Ayres was the top individual fundraiser at $3,405. Over 285 guests attended our seventh Annual Sunflower Luncheon held in June to hear guest speaker, Jim Quinn of the Port of Saint.John. Scotiabank employees from the 7 area branches volunteer each week at our summer BBQs and Scotiabank donates $15,000. We also had over 30 BBQ sponsors, including MBS Radio who donated free radio ads. Over 300 people come weekly to enjoy our summer fundraiser, now in its 5th year. Each year, Hospice receives support from service clubs, companies, groups and individuals who make donations of cash, food, supplies and gift cards. This year our community was more generous than ever! Thank Y ou!

OUR STAFF AND VOLUNTEERS Volunteers founded Hospice 34 years ago and they continue to play a valuable role in all areas

70 volunteers donate 9,000 hours each year to The Hospice Shoppe, helping us to raise 30% of the funds needed to keep

35 members of our Friends of Hospice help to raise money for care and donate their time at Bobby s Hospice and The

Staff from all 7 branches of Scotiabank volunteer their time each Friday to support our BBQs.

Additional volunteers support our Valentine Gala, Sunflower Luncheon, Hospice Memorial Walk, BBQ Fundraiser, Grief

Our 12 person Board of Directors provide governance oversight and dedicated support.

6 OUR STAFF AND VOLUNTEERS Volunteers founded Hospice 34 years ago and they continue to play a valuable role in all areas of our work. Thank You! 75 volunteers donate over 6,500 hours a year to support patients and families at Bobby s Hospice. 70 volunteers donate 9,000 hours each year to The Hospice Shoppe, helping us to raise 30% of the funds needed to keep Bobby s Hospice open. 35 members of our Friends of Hospice help to raise money for care and donate their time at Bobby s Hospice and The Hospice Shoppe. 30 people completed training for Bobby s Hospice and 10 people joined The Hospice Shoppe team. Staff from all 7 branches of Scotiabank volunteer their time each Friday to support our BBQs. In return Scotiabank donates $15,000 for their volunteer time. Additional volunteers support our Valentine Gala, Sunflower Luncheon, Hospice Memorial Walk, BBQ Fundraiser, Grief Support Groups and help out with administration. Our 12 person Board of Directors provide governance oversight and dedicated support. Our Ladies Auxiliary, the Friends of Hospice, have been supporting Hospice for 32 years. Each year, they raise funds for care at Bobby s Hospice through their Play Cards Luncheon and their $1,000 Cash Draw fundraiser and support to the Hospice Memorial Walk. Many of their members also volunteer at both Bobby s Hospice and at The Hospice Shoppe. Our volunteers provide over 20,000 hours of support every year, valued at over $300,000!

7 OUR STAFF AND VOLUNTEERS

FINANCIAL REPORT The cost of care at Bobby s Hospice is $465/day. The NB Government is providing $200/day which covers the costs of our 24-hour expert nursing team.

are funded by our generous community who make donations, provide sponsorships, support our Hospice Shoppe and attend our fundraising events.

For a complete set of our audited statements, call Hospice at (506) 632-5593 or e-mail to info@hospicesj.ca. Hospice Greater Saint John Charitable Registration # BN118963743RR0001 Visit our website www.

REVENUE Provincial Government 730,000 Fundraising & Sponsorships 899,292 Donations & Memorials 318,685 Legacy Foundation 22,000 Interest & Other 123 Total $1,970,100 EXPENSES Salaries & Benefits

8 FINANCIAL REPORT The cost of care at Bobby s Hospice is $465/day. The NB Government is providing $200/day which covers the costs of our 24-hour expert nursing team. The remaining costs of care which include food, laundry, medical supplies, heat, lights, snow clearing, etc. are funded by our generous community who make donations, provide sponsorships, support our Hospice Shoppe and attend our fundraising events. Your donations and support to Bobby s Hospice, The Hospice Shoppe and The Legacy Foundation make a tremendous difference every day to people we all know. Thank you for investing in Hospice! For a complete set of our audited statements, call Hospice at (506) or to info@hospicesj.ca. Hospice Greater Saint John Charitable Registration # BN RR0001 Visit our website or Find Bobby s Hospice on Facebook. REVENUE Provincial Government 730,000 Fundraising & Sponsorships 899,292 Donations & Memorials 318,685 Legacy Foundation 22,000 Interest & Other 123 Total $1,970,100 EXPENSES Salaries & Benefits 1,232,428 Fundraising & Sponsorship 291,310 Supplies & Expenses 86,705 Donation to Legacy Found. 75,000 Property & Building 72,825 Staff & Volunteer expenses 52,544 Governance & Admin. 48,317 Community Relations 4,318 TOTAL $1,863,447 SURPLUS $106,653 Government 37% Fundraising 17% Legacy Foundation 1% Donations 16% Governance & Administration 10% Fundraising 46% Programs & Services 73% Our Legacy Foundation is an investment fund to support Bobby s Hospice. By including Hospice in your Will or Estate Plan, you can leave a lasting legacy to your community. Annual investment earnings support care at Bobby s Hospice. This past year, we received nine donations to the fund.

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