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1 The following assessment can be taken by your staff prior to taking the AIDET course to gage their knowledge on the subject; after the AIDET course is delivered to test their learning; or pre- and post-training. The answers are provided following the test.
2 Post-Training Assessment: 1. What are the 5 fundamental steps of AIDET? a. Acknowledge, Investigate, Decipher, Encourage, Transition b. Acceptance, Introduce, Duration, Engage, Thank You c. Acknowledge, Introduce, Duration, Explanation, Thank You d. Allow, Implement, Diversity, Encourage, Transfer 2. Step 3 of AIDET, Duration, includes communicating all of the following except: a. How long tests and results will take b. Employment opportunities c. Wait times d. Preparation times 3. An example of improper patient Acknowledgement includes: a. Asking permission to enter the room b. Putting patients at ease whenever possible c. Failing to acknowledge the patient by his/her name (i.e. Mr. Smith) d. Showing a positive attitude 4. Properly Thanking patients includes: a. Providing patients with their hospital bills b. Letting patients know that you ve enjoyed working with them c. Discussing patients medical records in open public areas d. Washing your hands 5. When you manage up yourself, you can include all of the following except: a. Your marital status b. Your years of experience c. Your job title d. Your certification 6. One positive result of AIDET is: a. Increased patient anxiety b. Increased patient satisfaction c. Decreased patient compliance d. Decreased clinical outcomes 7. The benefits of using Key Words include all of the following except: a. Ensure a consistent level of service is maintained b. Increase patient compliance with the treatment plan c. Increase patient anxiety and fear d. Increase patient satisfaction
3 8. When/where can we use Key Words at Key Times? a. Telephone calls b. Patient access areas c. Managing up opportunities 9. All of the following are examples of Key Actions except: a. Listen b. Show Empathy c. Stand d. Be present 10. AIDET and Key Words can be used to improve communication with: a. Colleagues b. Patients c. Family Members
4 Post-Training Assessment Answer Key: 1. What are the 5 fundamental steps of AIDET? a. Acknowledge, Investigate, Decipher, Encourage, Transition b. Acceptance, Introduce, Duration, Engage, Thank You c. Acknowledge, Introduce, Duration, Explanation, Thank You d. Allow, Implement, Diversity, Encourage, Transfer 2. Step 3 of AIDET, Duration, includes communicating all of the following except: a. How long tests and results will take b. Employment opportunities c. Wait times d. Preparation times 3. An example of improper patient Acknowledgement includes: a. Asking permission to enter the room b. Putting patients at ease whenever possible c. Failing to acknowledge the patient by his/her name (i.e. Mr. Smith) d. Showing a positive attitude 4. Properly Thanking patients includes: a. Providing patients with their hospital bills b. Letting patients know that you ve enjoyed working with them c. Discussing patients medical records in open public areas d. Washing your hands 5. When you manage up yourself, you can include all of the following except: a. Your marital status b. Your years of experience c. Your job title d. Your certification Answer: A 6. One positive result of AIDET is: a. Increased patient anxiety b. Increased patient satisfaction c. Decreased patient compliance d. Decreased clinical outcomes
5 7. The benefits of using Key Words include all of the following except: a. Ensure a consistent level of service is maintained b. Increase patient compliance with the treatment plan c. Increase patient anxiety and fear d. Increase patient satisfaction 8. When/where can we use Key Words at Key Times? a. Telephone calls b. Patient access areas c. Managing up opportunities Answer: D 9. All of the following are examples of Key Actions except: a. Listen b. Show Empathy c. Stand d. Be present 10. AIDET and Key Words can be used to improve communication with: a. Colleagues b. Patients c. Family Members Answer: D
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