Compliance Division Staff Report Texas Department of Licensing and Regulation Massage Therapy Advisory Committee Meeting December 7, 2017

Transcription

1 Compliance Division Staff Report Texas Department of Licensing and Regulation Massage Therapy Advisory Committee Meeting December 7, 2017 Update and discussion regarding transition of the Massage Therapy Licensing Program from the Department of State Health Services (DSHS) to the Texas Department of Licensing and Regulation (TDLR) pursuant to Senate Bill 202, 84th Legislature, Regular Session (2015): The Massage Therapy Licensing Program transferred from DSHS to TDLR on November 1, 2017, along with five other health-related licensing programs. Beginning in November 2016, the TDLR Health Professions Consolidation Team met regularly to monitor the implementation of the transition plan, such as new web content, revision of application forms and publications, staff training, IT topics, and other transition-related issues. The team will continue to monitor and address/resolve any items that have arisen. TDLR established a detailed Go-Live plan with immediate transition priorities. These priorities included the issuance of new and renewed licenses, public license search and verification, answering telephone and inquiries, and the intake of consumer complaints Overall, the transition has been successful and has resulted in minimal disruption to the normal operation of the licensing programs. Public Outreach: Staff gave a presentation regarding licensing and regulation at the AMTA-Texas Chapter annual conference in Waco, TX on March 31, Staff will be giving a presentation regarding licensing and regulation at the AMTA-Texas Chapter annual conference in League City, TX on April 5-7, 2018.

2 Who We Are and What We Do MASSAGE THERAPY ADVISORY BOARD DECEMBER 7, 2017 The Division develops continuing education and pre-license education requirements for the department regulated programs. These requirements ensure licensees have the necessary knowledge and skills to practice their chosen profession. The Division also coordinates examination development and monitors the administration of examinations requiring knowledge and competency tests to obtain a license. We oversee the Texas Driver Education & Safety Program, as well as perform school inspections for some of the regulated programs. The Education and Examination Division has 3 sections: Education and School Services- Accreditation & Certification Driver Education & Safety School Inspections/Site Visits Our Education and School Services Section works to ensure applicants and licensees meet the licensure requirements set out in statute. They review and approve all pre-licensure education, continuing education courses and providers, coordinates examination development, and monitors the administration of the examinations. The Driver Education & Safety programs transferred to TDLR from Region 13/Teachers Education Agency and the Parent Taught Program from the Department of Public Safety, effective September 1, The DES Staff is responsible for the review of all DES curriculum, the review and approval of school and course applications, and the review of continuing education courses. The School Inspections/Site Visits Section perform on-site school inspections and site visits for the following programs: Barber Schools Cosmetology Schools Driver Education Schools Massage Schools (after November 1, 2017) Offender Education Schools (after November 1, 2017) Our focus is on educating and empowering our licensees. Our inspectors conduct on-site inspections, audit the required documentation and ensure that the schools are complying with the statute. The Education Liaison conducts the requested School Site Visit. A school can request a site visit if there is a new director/instructor, question & answer session to provide guidance of the law/rule, info on what to expect during a school inspections, and curriculum development.

3 The following chart illustrates which occupations have pre-licensure education, continuing education, examination requirements, and an inspection component. Program Pre-Lic Cont. Ed Ed Exam Inspection Air Conditioning and Refrigeration Contractors N Y Y NA Athletic Trainers Y Y Y NA Auctioneers Y Y Y NA Barbers Y N Y Y Behavior Analyst NA NA NA NA Boiler Inspector N N Y NA Code Enforcement Officers Y Y Y NA Cosmetologists Y Y Y Y Dieticians Y Y Y NA Driver Education & Safety Y Y N Y Dyslexia Therapists & Practitioners Y Y Y NA Electricians N Y Y NA Elevator Contractor Responsible Party N Y N NA Hearing Instrument Fitters & Dispensers Y Y Y NA Laser Hair Removal Y Y N NA Massage Therapy Y Y Y Y Midwives Y Y Y Y Mold Assessors and Remediators Y Y Y NA Offender Education Providers Y Y Y NA Orthotists & Prosthetists Y Y Y NA Polygraph Y Y Y NA Property Tax Consultants Y Y Y NA Property Tax Professionals N Y Y NA Registered Accessibility Specialists Y Y Y NA Sanitarians N Y Y NA Speech Language Pathologists & Audiologists Y Y Y NA Tow Truck Operators N Y Y NA Well Drillers and Pump Installers N Y Y NA How we do it EDUCATION, EXAMINATION, AND SCHOOL SERVICES Pre-Licensure Education As established by law, the Division approves both schools and their courses for appropriate education for each occupation. The amount of education varies from a few months for Auctioneers, to a minimum of nine months theory and practical class provided by over 500 schools for barbers and cosmetologists.

4 There are currently over 30,000 barber and cosmetology students. Due to the large number of students, schools post the hours earned by students using an online Department developed hour tracking system called Student Hour and Enrollment Automated Reporting System (SHEARS). It is estimated that SHEARS has reduced the volume of paperwork flowing between schools and the Department by over 80%. Schools may enroll students, print student permits, post hours, make changes and finally drop the students ready to sit for their examinations all from a PC at their location. When this information is posted, students are automatically made eligible to sit for their examinations. Continuing Education Continuing education requirements are established to ensure licensees keep up to date with changes in their industries. The Department provides a comprehensive review and must approve all providers and their courses before continuing education classes are offered to licensees. Like SHEARS, CE providers post course completion information on the Department web site. This automates the process, eliminating paper and timely notifying the Department when licensees have completed the required continuing education. The required hours of CE range from three hours per year (assessed every two years) for cosmetologists to 40 hours per year for Athletic Trainers (assessed every two years). Examinations The Department administers examinations to ensure applicants have the necessary knowledge to demonstrate minimal competency. Without these examinations, Texas citizens could not be assured that the licensees they use are qualified. A primary goal of the Division is to oversee the development and administration of examinations. There were almost 62,000 examinations administered during fiscal To accomplish this goal, Division staff members work with a single third-party vendor (PSI) and Texas industry experts to develop the content and maintain the reliability and validity of examinations. Examinations are constantly evolving due to the changing nature of their corresponding occupations. These industries are governed by state laws and national codes that are updated on an ongoing basis. As changes occur, examination content is reviewed to ensure that examinations stay current. Together, PSI, TDLR, advisory board members and subject matter experts, keep the licensing examinations up to date. Through our contract with PSI, computer based written exams are offered daily at 24 locations throughout Texas and the Barber and Cosmetology practical examinations are offered at eight locations in the state. Applicants may schedule their own examination appointment online or via the phone, pay by credit card and are provided examination results while still at the testing center. These benefits result in saving the applicant time and money, provide more timely information and enabling the applicant to obtain their license quickly.

5 PSI Examination Sites *practical also offered DRIVER, OFFENDER, AND SAFETY EDUCATION Pre-License and Compliance Education Abilene Harlingen Lake Charles, LA Amarillo-Teckla* Houston (North)* Shreveport, LA Amarillo-Kentucky Houston (East) Baton Rouge, LA Arlington Houston (Southwest) McAlester, OK Austin-La Costa Houston (Northwest)* Oklahoma City, OK Austin-Anderson* Lubbock Tulsa, OK Corpus Christi McAllen* Woodward, OK Dallas-Empire Midland* Dallas-Richardson* San Antonio-Park Ten El Paso-Atrium San Antonio-Computer* El Paso-Mesa* Tyler Fort Worth Waco

6 Each year, a quarter of a million individuals apply for a new driver license in Texas. Most of those individuals must first receive some form of driver education prior to obtaining a new license. The Driver Education and Safety (DES) section review and approve the curriculum taught in the driver education schools, online driver education courses, and parent-taught driver education courses. In 2016, over half a million Texans took a driving safety course either online or in a traditional classroom setting. We are responsible for the review and approval of the schools and courses that offer this type of program. Continuing Education Continuing Education requirements are established to ensure licensees keep up to date with changes in their industries. There are many different acceptable forms of continuing education that a Driver Education and Driving Safety instructor is allowed by rules and laws to take to fulfill their requirements of 4 (Driver Education) and 2 (Driving Safety) CE hours per year. Many DES schools and courses offer classes to assist instructors in meeting these requirements. CE class outlines are sent to the DES team for review and to be assigned an approval code that the Licensing Division can use to verify that the class had been approved. Examinations DES instructors currently are not required to pass a state exit exam to be licensed, their license approval is based on achieving the educational requirements set in law and rule. License Type Current Count Driver Education Schools 477 Driver Education Courses Online 85 Parent-Taught Driver Education Courses 73 Driving Safety Schools 396 Driving Safety Courses 52 SCHOOL INSPECTIONS/SITE VISITS As established by statute, the Division conducts initial and periodic on-site school inspections to ensure the laws administered by the department meets compliance. The number of inspections that is required in a fiscal year varies from program to program. Program Initial Periodic How often Bar/Cos School Y Y At least twice per year Driver Education School Y Y At least one time in a calendar year Massage School Y Y At least one time every year Offender Education School After November 1, 2017 Info to come Coverage area by program that are being inspected as of today

7 Barber/Cosmetology Driver Education Massage Offender Education East North South West Central A School Site Visit is performed upon a school s request. The Education Liaison conducts site NORTH SOUTH EAST WEST CENTRAL TOTAL SCHOOLS BARBER AND COSMETOLOGY DRIVER EDUCATION MASSAGE OFFENDER PROVIDERS visits to assist education providers with technical assistance to ensure proper compliance as well as provide a direct link to central office and the schools. The Site Visits give the educators a chance to sit down with the Liaison to go over not only the inspection process but curriculum development and questions regarding day to day school operations that may arise. These visits also allow the Liaison to recognize the schools that are being innovative in their educational programs with mentions in the Education Connection newsletter and acknowledgement at the advisory board meetings. OUR STAFF ALWAYS AIMS FOR SUCCES

8 Massage Therapy Advisory Board December 7, 2017 Enforcement Division Staff Report Introduction to the Enforcement Division The Enforcement Division is responsible for investigating and resolving complaints against licensees and other regulated populations in all programs regulated by Texas Department of Licensing and Regulation ( TDLR or the Department ). The Enforcement Division consists primarily of investigators, attorneys and legal assistants. These employees are organized into three sections that reflect the life cycle of a complaint as it moves through the enforcement process. Intake: The Intake section substantiates the agency s jurisdiction and performs initial research on each complaint filed, ultimately making the decision whether an investigation should be opened. Investigations: In each case opened for investigation, the assigned investigator develops a detailed account of the facts through witness interviews, collection of documents, and onsite inspections when necessary, and prepares a written report of the investigation. Prosecution: The Prosecution section ensures the proper disposition of each case. When the evidence reflects violations, the prosecutor may pursue administrative penalties or license sanctions, or may resolve the case informally if warranted by the circumstances. When the evidence does not indicate violations the prosecutor will close the case. When an enforcement action leads to a hearing, the prosecutor presents the Department s case to the State Office of Administrative Hearings and the Commission of Licensing and Regulation. Within the general structure described above, the Enforcement Division utilizes specialized procedures for handling various types of complaints. Those procedures vary primarily depending upon the source of the complaint. Generally, complaints may be characterized as arising from three sources: consumers, the department, and applicants criminal histories. Consumer: complaints from sources outside the agency, including consumers, industry, and municipal officials. If opened for investigation by Intake, these cases undergo full investigation and are then resolved by the Prosecution section. Department: complaints arising from periodic inspections of regulated entities conducted by the Field Operations Division, and from proactive efforts of Enforcement field investigators. Intake usually forwards these cases directly to a prosecutor for resolution, because the evidence has already been developed by the inspector or field investigator. Page 1 of 2 December 7, 2017

9 Criminal History: complaints arising from criminal background checks on license applicants. The criminal history of each license applicant is initially screened by the Licensing Division. If the history includes crimes that may be a basis for denying a license, the application is referred to the Enforcement Division. Criminal histories are initially screened by a prosecutor. If the prosecutor does not immediately clear the applicant for licensing, the prosecutor will request an investigation of the applicant s criminal history, and will then decide whether to deny or revoke the applicant s license. Consistency in the investigation and resolution of complaints is an essential element of effective enforcement. Enforcement works to ensure consistency by following three guidance documents that are regularly updated. The Complaint Resolution Procedures Manual provides detailed, standard procedures applicable to all division staff in handling complaints, from intake to investigation to final resolution. The Enforcement Plan describes the ranges of penalties and license sanctions that are applicable to specific alleged violations of the statutes and rules enforced by the agency. The Criminal Conviction Guidelines set out, for each license type regulated by TDLR, the specific criminal convictions that may render an applicant an unsuitable candidate for the license, along with reasons why those particular crimes are considered to relate to the license. Page 2 of 2 December 7, 2017

10 Performance Measures Massage Therapy Advisory Board December 7, 2017 Enforcement Division Staff Report Key Statistics Fiscal Year 2017 Cases opened 12,054 Cases closed 12,405 Average time to close (days) 142 % of complaints resolved within 6 months 78.29% % of complaints resulting in disciplinary action 27.77% Source of Cases Opened Fiscal Year 2017 Criminal History 27% Consumer 33% Departmental 40% Case Outcomes Fiscal Year 2017 Commission Orders 58 Agreed Orders 2,309 Default Orders 898 Penalties Assessed $5,250,179 Penalties Collected $2,571,951 Licenses Revoked (Disciplinary) 165 Licenses Suspended 10 Licenses Denied/Revoked (Criminal History) 269 Cease & Desist Orders 476 December 7, 2017

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12 Organizational Chart Support, Training & Analytics Juliane Crocker, Lead Facilitator Adriana Gonzalez, Facilitator Fernando Reyes, Liaison Shawn O Neal, Liaison Tanya Gauthreaux, Director North Region Joe Carrasco, Manager South Region Jennifer Harless, Manager East Region CamTu Tran, Manager 11 Inspectors 10 Inspectors 10 Inspectors

13 Inspector Locations

14 Division Overview Ensure licensed facilities, equipment, and individuals comply with TDLR laws and rules by performing onsite inspections. Programs inspected: Barber Cosmetology Licensed dog and cat breeders Massage Therapy Establishments (11/2017) Orthotists and Prosthetists Facilities Tow companies and tow trucks Used auto parts recyclers Vehicle storage facilities

15 Most common violations found during an inspection Division projects Prevention of Human Trafficking Mini-Salon Round-Up Tow Round-Up Community Outreach New technology Mobile Inspection Statistics Staff Report

16 Massage Therapy Advisory Board Meeting Field Operations Staff Report The Face of TDLR December 7, 2017 New Technology Electronic Inspection All inspectors are using our electronic inspection program to perform towing inspections. This allows inspectors to note inspection information on-site and eliminates the need to data enter inspection results later. Inspectors are collecting owner or owner representative s and sending inspection results to them electronically after the inspection. Vehicle Storage Facility Inspections will be the next program to move to an electronic inspection process. Recent Accomplishments/Current Projects Out-Reach On October 8, CamTu Tran, East Region Manager, with Inspectors, Tisha Miller, Duc Nguyen, and Ulises Ossio, attended an event sponsored by the Vietnamese community to assist victims of Hurricane Harvey at the Lien Hoa Temple in Houston. They assisted licensees in obtaining a replacement licenses and checking license statuses. And assisted consumers in understanding the importance of hiring licensed electrical and air conditioning contractors and navigating TDLR s website. On October 9, CamTu Tran, East Region Manager, discussed recovery help for TDLR licensees on Viet TV Houston. Resuming Inspections Disaster Recovery Area TDLR resumed inspections on October 16 th for Barber, Cosmetology, Licensed Dog and Cat Breeders, and Orthotists and Prosthetists facilities. We will resume inspections for Towing, Vehicle Storage Facilities and Used Automotive Parts Recyclers on December 1 st. Implementation of New Programs Massage Therapy Establishment Inspections We are drafting the massage therapy inspection reference guide and scheduling site visits in Houston, Austin, and the DFW area to train inspectors and test the draft reference guide. The checklist is based on the requirements of the law and rules. It can only be finalized after you make your recommendations to the Commission and the Commission adopts changes to the rules. Attached to this report, as an example, is an abridge copy of the Cosmetology Checklist. 1

17 Division Personnel Updates The Field Operations division is interviewing for three new inspector positions in the Dallas-Fort Worth Area. Most Common Violations Founding During Inspections After we begin inspections we will provide the most common violations found during inspection for the preceding quarter. Below, as an example, are the top violations found during cosmetology inspections for the last quarter. 1. Establishment, furniture, equipment, and/or fixtures are unclean or are not in good repair - 16 Tex. Admin. Code Ch (a). Establishments shall keep the floors, walls, ceilings, shelves, furniture, furnishings, and fixtures clean and in good repair. Any cracks, holes, or other similar disrepair not readily accessible for cleaning shall be repaired or filled in to create a smooth, washable surface. 2. Failure to have rest room on or near premises without stored chemicals - 16 Tex. Admin. Code Ch (e). Every establishment shall provide at least one restroom located on or near the premises of the establishment. For public safety, chemical supplies shall not be stored in the restroom. 3. Salon failed to post a sign directing complaints to the department -- Tex. Occupations Code. Section (2). Salons must notify consumers and service recipients of the name, mailing address, and telephone number of the department for the purpose of directing complaints to the department regarding barbering and cosmetology on a sign prominently displayed in the place of business. 4. Failure to maintain and make available a list of current employee and independent contractors Tex. Admin. Code Ch (c). Beauty salons, specialty salons, and dual shops may lease space to an independent contractor who holds a booth rental (independent contractor) license. The lessor to an independent contractor must maintain a list of all renters that includes the name of renter and the cosmetology license number of the renter. The lessor must supply the department representative with a list of renters upon request. 5. Failure to attach current photograph to the front of license, certificate, or permit - 16 Tex. Admin. Code 83.70(f). A current photograph of the licensee approximately 1 1/2 inches by 1 1/2 inches shall be attached to the front of the license, certificate or permit. 6. Failed to post individual licenses and booth rental (independent contractor) licenses at the licensee's workstation or in a notebook 16 Tex. Admin. Code 83.70(e). Individual licenses and booth rental (independent contractor) licenses may be posted at the licensee's workstation in the public view or be made available in a notebook at the salon reception desk. 7. Failure to prepare fresh disinfectant daily or more often if solution becomes diluted or soiled 16 Tex. Admin. Code Ch (a)(3). Disinfectants in which implements are to be immersed shall be prepared fresh daily or more often if solution becomes diluted or soiled. 8. Salon failed to post the most recent inspection report issued by the department in a conspicuous place clearly visible to the public - 16 Tex. Admin Code Ch (m). Cosmetology establishments shall display in the establishment, in a conspicuous place clearly visible to the public, a copy of the establishment s most recent inspection report issued by the department. 2

18 Sample of Abridged Cosmetology Checklist STATUTE RULES REQUIREMENTS DTE (a) (a) (c) (b) 83.70(e) Licenses, Permits & Required Postings A person holding a license or certificate issued under this chapter shall display the license or certificate in the person's place of business or employment. A person may not perform or attempt to perform any act of Barbering/Cosmo unless the person holds an appropriate certificate, license, or permit. Failure to have license post at station or in a notebook at the salon reception desk. Responsibilities of Individuals Working while knowingly having a communicable skin disease or venereal disease or an infectious/contagious disease (b) A licensee shall be restricted to working in a licensed facility DTE 83.70(g) (b)(2) 83.50(d) Licensees shall notify the department in writing of any name change within 30 days of the change. Responsibilities of Beauty Salons, Mini-Salons, Specialty Salons, Dual Shops, Mini-Dual Shops and Booth Rentals 83.71/1602/1603 A barber or cosmetology establishment owner, manager, or their representative must cooperate with an inspector in the performance of the inspection, including allowing an inspector to examine and copy records (h)(4) Each Salon shall have one wet disinfectant soaking container 83.71(i)(1)(A-C) 83.71(h)(7) (a)(1) (a)(3) (a)(c) (b) (d) (7) Failure of a Beauty Salon to have for each Licensee present & providing Services: (1) one working station; (2) one styling chair; (3) sufficient amount of shampoo bowls. Employed a person as an operator or specialist who has not first obtained a license or certificate A salon owner is responsible for providing an autoclave, a dry heat sterilizer, or an ultraviolet sanitizer for the shop/salon. Health and Safety Standards Department Approved Disinfectants Implements and surfaces shall first be thoroughly cleaned of all visible debris prior to disinfection. Failure to prepare fresh disinfectant solution daily or more often as needed, for immersion of implements. Health and Safety Standards General Requirements Failure to clean & disinfect tools & implements before servicing each client. Also refer to (b)(c) Hair; (b)(d) Esthetician; (f )Removal; (c)(d) Mani/Pedi; (b)(c) Wig; (b)(d) Weaving; (b)(d) Eyelash. Performing services on a client believed to have a contagious condition such as head lice, nits, ringworm, conjunctivitis; or inflamed, infected, broken, raised or swollen skin or nail tissue; or an open wound or sore. Failure to dispose of single use supplies after each use. Also refer to (e) Esthetician; (e )Mani/Pedi; (e) Weaving/Braid; (f) Eyelash; (a) Blood. DTE DTE DTE DTE DTE DTE DTE DTE 3

19 Inspection Statistics After we begin inspections we will track the number of inspections completed. Below, as an example, are the inspection statistics for the Cosmetology program. Inspection Statistics Cosmetology Cosmetology Salons Dual Establishments Cosmetology Mini-Salons Dual Mini-Shops Cosmetology Program Totals FY 2018 FY 2017 FY 2018 FY 2017 FY 2018 FY 2017 FY 2018 FY 2017 FY 2018 FY 2016 SEPT OCT NOV QTR DEC JAN FEB QTR MAR APR MAY QTR JUNE JUL AUG QTR Year to Date/ Year End 2,187 12, , , ,132 18,448 4

20 Strength From the Core

21 Licensing Division Organizational Chart Dede McEachern Director of Licensing Laura Hernandez Licensing Manager 6 Team Members Lisa Houdek Licensing Manager 9 Team Members Joyce Hennington Licensing Manager 10 Team Members Chloe Whalon Licensing Manager 5 Team Members Tarsha Redd Licensing Manager 10 Team Members Leonard Rivas Licensing Manager 8 Team Members Mitzy Jimenez Licensing Manager 13 Team Members 5 Programs: Towing Vehicle Storage Facilities Used Auto Parts Recyclers Service Contract Providers Professional Employer Organizations 7 Programs: Air Conditioning Auctioneers Electricians Polygraph Examiners Water Well Drillers Code Enforcement Officers Sanitarians 4 Programs: Barbers Cosmetology Massage Therapy Laser Hair Removal 6 Programs: Legal Service Contracts Architectural Barriers Combative Sports Industrialized Housing & Buildings Driver Education & Safety Offender Education Providers 5 Programs: Boilers Elevators Licensed Breeders Property Tax Consultants Property Tax Professionals 10 Programs: Athletic Trainers Dietitians Dyslexia Hearing Fitters & Dispensers Midwives Orthotists & Prosthetists Speech-Language Pathologists & Audiologists Podiatry Mold Assessors & Remediators Behavior Analysts Support Functions Including: Criminal History Checks Forms Imaging Inventory Mail Packets Printing Procedures Shipping Supplies

22 Division Summary The Licensing division reviews applications and issues licenses to qualified individuals and businesses. The agency s 39 programs include 207 unique license types for over 750,000 licensees. The Licensing division evaluates applicants : Criminal history; Required education and credentials; Experience and employment history; and Insurance, bonding, and net worth requirements.

23 TDLR PROGRAMS AND LICENSE TYPES The 39 programs are in bold font and the corresponding license types are listed below. Air Conditioning & Refrigeration Contractors 1. Air Conditioning Contractor 2. Registered AC Technician 3. Certified AC Technician Architectural Barriers 4. Registered Accessibility Specialist 5. Project Registration Athletic Trainers 6. Athletic Trainer Auctioneers 7. Auctioneer 8. Associate Auctioneer Barbers 9. Class A Barber Certificate 10. Manicurist License 11. Barber Technician License 12. Barber Technician/Manicurist 13. Barber Technician/Hair Weaving 14. Class A Barber Instructor 15. Barber Manicure Instructor 16. Barber Technician Instructor 17. Barber Hair Weaving Instructor 18. Technician/Manicure Instructor 19. Technician/Hair Weaving Instructor 20. Barber Student 21. Hair Weaving Specialist 22. Barber Shop 23. Manicurist Shop Specialty Shop 24. Dual Shop 25. Mini Barbershop 26. Mini Dual Shop 27. Mobile Salon 28. Hair Weaving Specialty Shop 29. Barber School Permit Behavior Analysts 30. Licensed Behavior Analyst 31. Assistant Behavior Analyst Boilers 32. Boiler Inspector 33. Boiler Equipment 34. Authorized Inspection Agency Code Enforcement Officers 35. Code Enforcement Officer 36. Code Enforcement Officer in Training Combative Sports 37. Contestant 38. Judge 39. Manager 40. Matchmaker 41. Promoter 42. Referee 43. Second 44. Amateur Combative Sports Association 45. Event Coordinator Cosmetology 46. Operator 47. Manicurist Specialist 48. Esthetician Specialist 49. Manicure/Esthetician Specialist 50. Hair Weaver Specialist 51. Eyelash Extension Specialist 52. Wig Specialist Certificate 53. Operator Instructor 54. Manicure Instructor 55. Esthetician Instructor 56. Wig Instructor 57. Eyelash Extension Instructor 58. Manicure/Esthetician Instructor 59. Cosmetology Student 60. Private Beauty Culture School 61. Vocational College Beauty School 62. Junior College Beauty School 63. Beauty Salon 64. Manicuring Salon 65. Esthetician Specialty Salon 66. Esthetician/Manicure Salon 67. Hair Weaving Specialty Salon 68. Wig Specialty Salon 69. Eyelash Extension Specialty Salon 70. Mobile Salon 71. Dual Salon 72. Mini Salon 73. Mini Dual Salon Dietitians 74. Licensed Dietitian 75. Provisional Licensed Dietitian Driver Education and Safety 76. Driver Education Instructor 77. Driving Safety Instructor 78. Specialized Driving Safety Instructor 79. Drug and Alcohol Driving Awareness Program Instructor 80. Driver Education School 81. Driving Safety School 82. Specialized Driving Safety School 83. Drug and Alcohol Driving Awareness Program School Dyslexia Practitioners and Therapists 84. Dyslexia therapist 85. Dyslexia practitioner Electricians 86. Master Electrician 87. Master Sign Electrician 88. Journeyman Electrician 89. Journeyman Sign Electrician 90. Journeyman Lineman 91. Residential Wireman 92. Maintenance Electrician 93. Electrical Apprentice 94. Electrical Sign Apprentice 95. Residential Appliance Installer 96. Electrical Contractor 97. Electrical Sign Contractor 98. Residential Appliance Contractor Elevators, Escalators & Related Equipment 99. Elevator Inspector 100. Elevator Equipment 101. Elevator Contractor Hearing Instrument Fitters and Dispensers 102. Hearing Instrument Fitter & Dispenser 103. Apprentice permit 104. Temporary Training permit 105. CE Sponsor Industrialized Housing and Buildings 106. Manufacturer 107. Builder rd Party Inspector 109. Authorized Inspection Agency 110. Design Review Agency 111. Permit Laser Hair Removal 112. Certified Laser Hair Removal Professional 113. Senior Laser Hair Removal Technician 114. Laser Hair Removal Technician 115. Laser Hair Removal Apprentice in Training 116. Laser Hair Removal Facility 117. Laser Hair Removal Training Program 118. Laser Hair Removal Certifying Entity Legal Service Contracts 119. Legal Service Contract Companies 120. Legal Service Contract Salespersons 121. Legal Service Contract Administrators Licensed Breeders 122. Licensed Breeder Massage Therapy 123. Massage Therapist 124. Massage Therapy Instructor 125. Massage Establishment 126. Massage School 127. Massage CE Provider Midwives 128. Midwife 129. Retired Midwife 130. Midwife Education Course (School) Mold Assessors and Remediators 131. Mold Analysis Laboratory 132. Mold Assessment Company 133. Mold Assessment Consultant 134. Mold Assessment Technician 135. Mold Remediation Company 136. Mold Remediation Contractor 137. Mold Remediation Worker 138. Mold Training Provider Offender Education Programs 139. Drug Offender Education Program 140. Drug Offender Education Instructor 141. DWI Education Program 142. DWI Education Instructor 143. DWI Intervention Program 144. DWI Intervention Instructor 145. Texas Youth Tobacco Awareness Program 146. Texas Youth Tobacco Awareness Instructor 147. Alcohol Education Program for Minors 148. Alcohol Education Program for Minors Instructor 149. Responsible Pet Owner Course Orthotists and Prosthetists 150. Licensed Orthotist 151. Temporary Licensed Orthotist 152. Licensed Orthotist Assistant 153. Licensed Prosthetist 154. Temporary Licensed Prosthetist 155. Licensed Prosthetist Assistant 156. Licensed Prosthetist Orthotist 157. Temporary Licensed Prosthetist Orthotist 158. Licensed Prosthetist Orthotist Assistant 159. Registered Orthotic Technician 160. Registered Prosthetic Technician 161. Registered Prosthetic Orthotic Technician 162. Registered Orthotic Student 163. Registered Prosthetic Student 164. Registered Orthotic Prosthetic Student 165. Orthotic or Prosthetic Facility Polygraph Examiners 166. Polygraph Examiner 167. Polygraph Examiner Trainee Podiatric Medicine 168. Doctor of Podiatric Medicine 169. Podiatric Medical Radiological Technician Professional Employer Organizations 170. Professional Employer Organization 171. Professional Employer Organization Limited License Property Tax Consultants 172. Sr. Property Tax Consultant 173. Property Tax Consultant 174. PTC-Real Property Only Property Tax Professionals 175. Assessor/Collector 176. Appraiser 177. Collector Sanitarians 178. Professional Sanitarian 179. Sanitarian in Training Service Contract Providers 180. Service Contract Provider 181. Service Contract Administrator Speech-Language Pathologists & Audiologists 182. Speech-Language Pathologist 183. Assistant in Audiology 184. Assistant in Speech-Language Pathology 185. Audiologist 186. Audiology Intern 187. Speech-Language Intern Tow Trucks 188. Tow Truck Company 189. Incident Management Tow Truck 190. Consent Tow Truck 191. Private Property Tow Truck 192. Incident Management Tow Truck Operator 193. Consent Tow Truck Operator 194. Private Property Tow Truck Operator 195. Training License Transportation Network Companies 196. Transportation Network Company Used Automotive Parts Recyclers 197. Used Automotive Parts Recycler 198. Used Automotive Parts Employee Vehicle Storage Facilities 199. Vehicle Storage Facilities 200. Vehicle Storage Facility Employees Water Well Drillers and Pump Installers 201. Water Well Driller 202. Pump Installer 203. Water Well Driller Apprentice 204. Pump Installer Apprentice Weather Modification Law 205. Weather Modification License 206. Weather Modification Permit November 1, 2017

24 What to Expect from the Licensing Staff Report New Licenses Issued Renewed Licenses Issued Online Renewals % Renewed Online Total Licensed Population

25 Licensing Performance Measures Percent of New Individual Licenses Issued in 10 Days Percent of Individual Licenses Renewed in 7 Days Percent of New Individual Licenses Issued Online Percent of Individuals Licensees Renewed Online Number of New Licenses Issued to Individuals Number of Renewed Licenses Issued to Individuals Number of New Licenses Issued to Facilities Number of Renewed Licenses Issued to Facilities Total Number of Licensed Individuals Total Number of Licensed Facilities Total Licensed Population FY 14 FY 15 FY 16 FY % 95.3% 95.5% 94.8% 99.2% 99.4% 99.3% 98.8% 86.6% 86.5% 88.6% 87.8% 96.2% 95.9% 95.0% 96.3% 103, , , , , , , ,819 43,373 49,064 47,611 48, , , , , , , , , , , , , , , , ,512