TDLR: Update on HB 1786

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1 TDLR: Update on HB 1786

2 TDLR: At a glance Business & Occupations (12) Building & Mechanical (6) Combative Sports Air Conditioning & Refrigeration Driver Education & Safety (DES) For-Profit Legal Services Licensed Breeders Professional Employer Organizations Polygraph Examiners Architectural Barriers Boiler Safety Electrical Safety Elevators, Escalators & Related Equipment Industrialized Housing & Buildings Service Contract Providers Professional (5) Temporary Common Worker Employers Auctioneers Towing Companies Barbering Used Auto Parts Recyclers Cosmetology Vehicle Protection Product Warrantors Property Tax Consultants Vehicle Storage Facilities Property Tax Professionals Natural Resources (2) Health Professionals (7) Water Well Drillers and Pump Installers October 3, 2016 Weather Modification 2

3 TDLR: At a glance Transfer date October 3, 2016 Health Professionals (7) Transfer from DSHS Athletic Trainers Dietitians Dyslexia Therapists and Practitioners Hearing Instruments Fitting and Dispensers Midwives Orthotists and Prosthetists Speech-Language Pathologists and Audiologists 3

4 TDLR: At a glance FY2015 Licensees: 652K Employees: 407 Calls Received: 409K s Received: 42K Exams: 55K Plan Reviews: 24K Inspections Completed: 120K Complaints Opened: 10.5K Courses Approved: 1,607 Providers Approved: 396 4

education program from the Texas Education

5 Legislation:HB 1786 House Bill 1786 transferred to TDLR: Parent taught driver education program from the Department of Public Safety Driver and traffic safety education program from the Texas Education Agency Signed into law on June 19, 2015 and effective on September 1,

6 HB 1786: Agency Coordination 2015 TDLR s Team met with TEA directors to discuss an overview of the transfer of the Driver Training program from the Region 13 Education Service Center (ESC-13) in Austin to TDLR. TDLR s Team met with the DPS Driver License Division to discuss the administration and transfer of the parent taught program. TDLR s Team met with the entire Driver Training section at ESC-13 to discuss the transfer of the Driver Training program. TDLR s Team met with TEA Contracts and Procurement and Accounts Payable personnel to discuss the process for handling money and financial services for the Driver Training program. TDLR s Team met with the Driver Training section at the ESC-13 to discuss the transfer and employment and benefit matters. Jun 23 Jun 25 Jun 26 Jun 29 Jul 7 6

7 HB 1786: Agency Coordination 2015 TDLR s Team went daily to the offices of the Driver Training section at ESC-13 to perform onsite evaluation and to observe and document their processes. TDLR s IT Team met with ESC-13 to discuss the transfer of the driver training licensing system, data, and support services. TDLR s Team met with members of DPS s Finance and IT divisions to discuss the logistics of transferring parent taught packet orders received after September 1, 2015, from DPS to TDLR. TDLR s Licensing Division attended DPS training on the electronic fingerprint process for criminal history background checks, which are conducted for driver education instructors. TDLR began administering the Driver Education and Safety (DES) Program: processing licenses and renewals, issuing certificates, sending packets and providing customer service support. Jul Jul 16 Jul 31 Aug 29 Sep 1 7

8 Driver Training Stats: thru Schools Licensed New Renewals Instructors Licensed 125 New New Renewals 985 Renewals New Renewals 8

Driver Training Stats: 9-1-15 thru 2-29-16 Customer Service 3,497 17,915 Contact

9 Driver Training Stats: thru Customer Service 3,497 17,915 Contact Methods Phone Social Media Phone call back feature Phone calls s answered 9

10 TDLR: Old vs. New (Parent Taught) Packets Online Packets Issued Packets ed Packets Simplified Prior to transfer, online ordering was not available. Since Oct 2, 2015, 32K packets have been ordered online. For a comparable 6- month period, we issued 55K packets vs. 45K prior to the transfer. Prior to transfer 40% of packets were ed. After the transfer 74% of packets have been ed. Parent taught packets are undergoing TDLR s Plain Talk process to make them less complicated and reader-friendly. 10

11 Parent Taught Stats: thru Total Orders Processed 55,447 Packets Mailed 14,632 Online Orders since Oct 32,481 Avg. process time (ordered via USPS) 3 Business Days Packets ed 40,782 Avg. process time (ordered online) 1 Business Day 11

HOW: TDLR Functional Alignment Licensing Division 2 3 1 Education & Background Checks Parent taught packet licensing TDLR Website Integration Added the expertise of former ESC-13 employee as License

12 HOW: TDLR Functional Alignment Licensing Division Education & Background Checks Parent taught packet licensing TDLR Website Integration Added the expertise of former ESC-13 employee as License and Permit Specialist Added the expertise of former DPS employee - processes parent taught packets via or mail Packet requests are available on TDLR s website and can now be purchased with a credit card 12

13 HOW: TDLR Functional Alignment Education and Examination Division TDLR School Inspections New Driver Education & Safety Team TDLR Expertise TDLR added a new team to inspect driver education schools and their vehicles TDLR added a new team to review DES course curricula and to license schools TDLR s team has the experience to review all curricula including Spanish language course support 13

14 HOW: TDLR Functional Alignment Customer Service Compliance Office of General Counsel Former ESC-13 employee hired as Embedded Service Representative to respond to licensing and general program queries. Two former ESC-13 employees hired as Compliance Program Specialists to provide Driver Education and Driving Safety technical expertise to other divisions, the advisory board, as well as industry and the public. TDLR s Deputy General Counsel now oversees rule development and legal support for the Driver Education and Safety program. 14

HOW: TDLR Advisory Boards Driver Training and Traffic Safety Advisory Committee Ricardo Benavides Driving Safety School with alternative instruction David Bruce - Course provider with

or in-car training Blake Garrett - Parent taught provider Cindi Garrett - Traditional school offering classroom and in-car training Patricia Larke - Public Member Carlos Reyna -

15 HOW: TDLR Advisory Boards Driver Training and Traffic Safety Advisory Committee Ricardo Benavides Driving Safety School with alternative instruction David Bruce - Course provider with alternative instruction Members Frances Gomez - Department of Public Safety representative (DPS appointment) Kevin Knapp - School offering a classroom course, alternative instruction, or in-car training Blake Garrett - Parent taught provider Cindi Garrett - Traditional school offering classroom and in-car training Patricia Larke - Public Member Carlos Reyna - Licensed instructor Nina Saint - Drug and alcohol driving awareness program course provider Glenn Winningham - Course provider approved for a classroom course or alternative instruction 15

16 TDLR: DES Next Steps Online Enforcement Office of General Counsel DES school and course search pages being developed Automating Send process for parent taught packets Search capability to view currently licensed instructors, schools, course providers, and parent taught providers 59 Complaints filed, 49 Cases opened March 9, 2016 approved criminal conviction guidelines used to evaluate instructor applicants working one on one with students as young as 15 Penalty Matrix being developed Reformatting the program Rules to align with the TDLR Model streamline to remove business impediments, over-burdensome regulation, and eliminate provisions not provided for by law 16

17 TDLR: Strategic Planning 2016 March 30 April 4 April 5 April 11 April 12 Austin Lubbock McAllen Corpus Christi Houston Fort Worth Amarillo El Paso Tyler Your Voice Matters. Ideas, comments, and suggestions from TDLR strategic planning sessions do make a difference. In recent years we have made policy and rule changes based on feedback we received during these sessions. Plus, we share the feedback with state lawmakers. One good idea can create real change for Texas and for Texans. 17

18 Conclusion: TDLR Program Integration Functional Alignment Licensing Expertise General Counsel Education and Examination Inspections Information Technology Customer Service Enforcement 18

Texas Department of Licensing & Regulation

Texas Department of Licensing & Regulation I N T R O D U C T I O N T O R E G I S T E R E D S A N I T A R I A N P R O G R A M R U L E S Brian Francis, TDLR Executive Director Who we are Open and Transparent