Lincolnshire Knowledge and Resource Service

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1 Lincolnshire Knowledge and Resource Service This search summary contains the results of a literature search undertaken by the Lincolnshire Knowledge and Resource Service librarians in October All of the literature searches we complete are tailored to the specific needs of the individual requester. If you would like this search re-run with a different focus, or updated to accommodate papers published since the search was completed, please let us know. We hope that you find the information useful. If you would like the full text of any of the abstracts listed, please let us know. Alison Price Janet Badcock alison.price@lpct.nhs.uk janet.badcock@lpct.nhs.uk Librarians, Lincolnshire Knowledge and Resource Service NHS Lincolnshire Beech House, Waterside South Lincoln LN5 7JH 1

2 Lincolnshire Knowledge and Resource Service Please find below the results of your literature search request. If you would like the full text of any of the abstracts included, or would like a further search completed on this topic, please let us know. A feedback form is included with these search results. We would be very grateful if you had the time to complete it for us, so that we can monitor satisfaction with the service we provide. Thank you! Disclaimer Every effort has been made to ensure that this information is accurate, up-to-date, and complete. However it is possible that it is not representative of the whole body of evidence available. No responsibility can be accepted for any action taken on the basis of this information. It is the responsibility of the requester to determine the accuracy, validity and interpretation of the search results. All links from this resource are provided for information only. A link does not imply endorsement of that site and the Lincolnshire Knowledge and Resource Service does not accept responsibility for the information displayed there, or for the wording, content and accuracy of the information supplied which has been extracted in good faith from reputable sources. Lincolnshire Knowledge & Resource Service Beech House, Witham Park, Waterside South, Lincoln LN5 7JH Literature Search Results Search completion date: 10 th October 2011 Search completed by: Jan Badcock Enquiry Details Emotional intelligence and nurses Touch Point Resources Searched NHS Evidence igoogle CINHAL MEDLINE PSYCHinfo 2

3 Opening Internet Links The links to internet sites in this document are live and can be opened by holding down the CTRL key on your keyboard while clicking on the web address with your mouse Full Text Papers Links are given to full text resources where available. For some of the papers, you will need a free NHS Athens Account. If you do not have an account you can register by following the steps at: You can then access the papers by simply entering your username and password. If you do not have easy access to the internet to gain access, please let us know and we can download the papers for you. Guidance on Searching within Online Documents Links are provided to the full text of each of these documents. Relevant extracts have been copied and pasted into these Search Results. Rather than browse through often lengthy documents, you can search for specific words and phrases as follows: Portable Document Format / pdf. / Adobe Click on the Search button (illustrated with binoculars). This will open up a search window. Type in the term you need to find and links to all of the references to that term within the document will be displayed in the window. You can jump to each reference by clicking it. You can search for more terms by pressing search again. Word documents Select Edit from the menu, the Find and type in your term in the search box which is presented. The search function will locate the first use of the term in the document. By pressing next you will jump to further references. 3

4 Research 2006 current Health Care Leadership: Emotional Intelligence Competencies of Hospitalist Leaders Michael Albert Cherry, Olivet Nazarene University The challenges facing the United States healthcare system continue to evolve and raise expectations for physician leaders. These leaders serve at the intersection of clinical care and business realities and thus have the ability to influence improvement in healthcare quality and business performance. The purpose of this study was to determine hospitalist medical directors performance on emotional intelligence (EI) competencies and their perceptions of the importance of these competencies to their leadership role. This quantitative study used a correlation research methodology. The results did not suggest strong correlations between self-reported EI competencies and hospitalist medical directors perceptions of their leadership role. Further research is suggested to include multi-rater assessment and objective performance data rather that self reported perceptions. Is emotional intelligence an important concept for nursing practice? E. CODIER rn msn phd Assistant Professor1, L. MUNENO rn bsn Instructor2, K. Journal of Psychiatric and Mental Health Nursing, Volume 17, Issue 10, pages , December 2010 Abstract available at: Emotional Intelligence, Performance, and Retention in Clinical Staff Nurses Codier, Estelle PhD, RN; Kamikawa, Cindy MSN, RN, NE-BC; Kooker, Barbara M. Nursing Administration Quarterly: October/December Volume 33 - Issue 4 - p Background: Emotional intelligence has been correlated with performance, retention, and organizational commitment in professions other than nursing. A 2006 pilot study provided the first evidence of a correlation between emotional intelligence and performance in clinical staff nurses. A follow-up study was completed, the purpose of which was to explore emotional intelligence, performance level, organizational commitment, and retention. Methods: A convenience sample of 350 nurses in a large medical center in urban Hawaii participated in this study. This article reports the findings pertaining to the subset of 193 clinical staff nurses who responded. The Mayer-Salovey-Caruso Emotional Intelligence Test instrument was used to measure emotional intelligence abilities. Performance was defined as ranking on a clinical ladder. Commitment was scored on a Likert scale. The following variables measured retention: total years in nursing, years in current job, total years anticipated in current job, and total anticipated career length. Conclusions: Emotional intelligence scores in clinical staff nurses correlated positively with both performance level and retention variables. Clinical staff nurses with higher emotional intelligence scores demonstrated higher performance, had longer careers, and greater job retention. 4

5 Impact of Emotional Intelligence, Ethical Climate, and Behavior of Peers on Ethical Behavior of Nurses Journal of Business Ethics, Volume 85, Number 3, , DOI: /s Satish P. Deshpande and Jacob Joseph A Study of Ethical Decision Making by Physicians and Nurses in Hospitals Journal of Business Ethics, 2009, Volume 90, Number 3, Pages Satish P. Deshpande, Jacob Joseph and Rashmi Prasad Emotional intelligence and self-efficacy in mental health nurses by Bryan, Susan A., M.S.N., GONZAGA UNIVERSITY, 2007, 73 pages; The purpose of this descriptive correlation study was to explore the relationship between emotional intelligence and self-efficacy in professional nurses working in the field of psychiatric-mental health. A random national sample of 57 nurses completed the Work Place Questionnaire Emotional Intelligence Version (WPQei); the New General Self Efficacy Questionnaire (NGSE); and a Personal Data Form. Data were analyzed using descriptive and inferential statistics. Psychiatric-mental health nurses had a high level of perceived self efficacy and slightly above average emotional intelligence. Nurses with greater self-efficacy had more emotional intelligence and nurses over 55 years old had greater self-efficacy and emotional intelligence than younger nurses. Perceived selfefficacy rose with experience although emotional intelligence did not. Several implications for practice and education emerged. More study is needed. An Examination of the Relationship Between Ethical Work Climate and Moral Awareness Journal of Business Ethics, 2009, Volume 85, Number 3, Pages Craig V. VanSandt, Jon M. Shepard and Stephen M. Zappe This study examines factors impacting ethical behavior of 103 hospital nurses. The level of emotional intelligence and ethical behavior of peers had a significant impact on ethical behavior of nurses. Independence climate had a significant impact on ethical behavior of nurses. Other ethical climate types such as professional, caring, rules, instrumental, and efficiency did not impact ethical behavior of respondents. Implications of this study for researchers and practitioners are discussed. The Impact of Trait Emotional Intelligence on Nursing Team Performance and Cohesiveness Jordi Quoidbach*,,, Michel Hansenne PhD Journal of Professional Nursing Volume 25, Issue 1, January-February 2009, Claims about the positive influence of emotional intelligence (EI) on work team performance are very numerous, both in commercial and scientific literature. However, despite the huge interest that media and business consultants put in EI and its fastgrowing use in organizations, there is very little empirical evidence to support these claims. In this study, we investigated the relationships between EI, performance, and cohesiveness in 23 nursing teams. EI was assessed using the modified version of the Schutte Emotional Intelligence Scale and cohesiveness with the Group Cohesiveness Scale. Finally, nursing team performance was measured at four different levels: job satisfaction, chief nursing 5

6 Emotional intelligence and patient-centred care. Birks YF, Watt IS. J R Soc Med Aug;100(8): The principles of patient-centred care are increasingly stressed as part of health care policy and practice. Explanations for why some practitioners seem more successful in achieving patient-centred care vary, but a possible role for individual differences in personality has been postulated. One of these, emotional intelligence (EI), is increasingly referred to in health care literature. This paper reviews the literature on EI in health care and poses a series of questions about the links between EI and patient-centred outcomes. Papers concerning empirical examinations of EI in a variety of settings were identified to determine the evidence base for its increasing popularity. The review suggests that a substantial amount of further research is required before the value of EI as a useful concept can be substantiated. The necessity, barriers and ways forward to meet user-based needs for emotionally intelligent nurses J. HURLEY Journal of Psychiatric and Mental Health Nursing Volume 15, Issue 5, , 2008 Emotional intelligence (EI) has enjoyed growing attention from researchers, educationalists and the public. Arguably, disagreement over the exact nature of EI fuelled by a low level of widely accepted empirical data has stalled its wider application into some areas of professional training. While enjoying significant popularity in areas such as business and leadership, EI remains largely absent from the curriculum of nursing. This paper argues that EI forms the very cornerstone upon which sits desirable mental health nursing abilities as identified by users and recent professional reviews. While distance education and e-learning play an increasingly significant role in nurse education, the enhancement of EI occurs primarily through a socialization process necessitating a repackaging of the nursing curriculum. This paper also proposes that through using service user needs and recent professional reviews as a source for learning outcomes an outline of this repacking can be achieved. Emotionally intelligent nurse leadership: a literature review study KRISTIN AKERJORDET ELISABETH SEVERINSSON Journal of Nursing Management Volume 16, Issue 5, pages , July 2008 Aim To establish a synthesis of the literature on the theoretical and empirical basis of emotional intelligence and it s linkage to nurse leadership, focusing on subjective well-being and professional development. Background Emotional intelligence has been acknowledged in the literature as supporting nurse leadership that fosters a healthy work environment, creating inspiring relationships based on mutual trust. Nurse leaders who exhibit characteristics of emotional intelligence enhance organizational, staff and patient outcomes. Method A literature search was undertaken using international data bases covering the period January 1997 to December Eighteen articles were included in this integrative review and were thoroughly reviewed by both authors. Results Emotional intelligence was associated with positive empowerment processes as well as positive organizational outcomes. Conclusion Emotionally intelligent nurse leadership characterized by self-awareness and supervisory skills highlights positive empowerment processes, creating a favourable work climate characterized by resilience, innovation and change. Implications for nursing management Emotional intelligence cannot be considered a general panacea, but it may offer new ways of thinking and being for nurse leaders, as it takes the intelligence of feelings more seriously by continually reflecting, evaluating and improving leadership and supervisory skills. Full text at: 6

7 Measuring the Emotional Intelligence of Clinical Staff Nurses: An Approach for Improving the Clinical Care Environment Codier, Estelle PhD, RN; Kooker, Barbara Molina DrPH, APRN, CNAA, BC; Shoultz, Jan Nursing Administration Quarterly: January/March Volume 32 - Issue 1 - p 8-14 Background: Significant correlations have been demonstrated between emotional intelligence (EI) and high levels of performance and other organizational variables related to retention and workplace environment. Although these variables are also important for safe care and healthy work relationships, there is little research on the EI of clinical staff nurses. The purpose of this study was to measure EI as related to performance level of clinical staff nurses, and to collect data on important related career/organizational variables. Methods: Thirty-six nurses in 3 urban hospitals in Honolulu, Hawaii, participated. EI, nursing performance level, and career/organizational variables were measured. Discussion: Significant positive correlations between clinical performance level and EI scores were observed. However, a large percentage of the clinical staff demonstrated below average total EI scores and subscores (perceiving emotions, experiencing emotions). Conclusions: Findings from this study offer the first evidence that the performance level of clinical staff nurses correlates positively with EI. A high percentage of nurses in this study scored below average on both total EI score and important subscores. These findings warrant further investigation. EI may offer a framework and specific skills to enhance collaboration, positive conflict behaviors, and healthy relationships in the clinical care environment. Emotional Intelligence in the Nursing Profession November 1, 2007 American Society of Registered Nurses Emotional Intelligence often referred also as Emotional Intelligence Quotient is the ability of an individual to perceive, assess and manage emotions of his own self and of other people. Salovey and Mayer (1990) define Emotional Intelligence as the ability to monitor one's own and others' feelings and emotions, to discriminate among them and to use this information to guide one's thinking and actions. Emotional Intelligence has four main components, namely, the ability to: 1.Perceive emotions; 2.Utilize these emotional perceptions to accomplish various activities or tasks; 3.Understand emotional variations;and 4. Manage emotions to achieve goals. Thus, Emotional Intelligence is a measure of an individual's capability and requires tools to assess this capability. This includes the Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT), The Emotional Competency Inventory (ECI) and the Emotional Intelligence Appraisal (Bradberry and Greaves, 2005) based on Goleman's model of emotional intelligence, The Bar-On Emotion Quotient Inventory-EQ-I (Reuven Bar- On,2006), The Swinburne University Emotional Intelligence Test (SUEIT), the Six Seconds Emotional Intelligence Assessment (SEI) and the Schutte Self-Report Emotional Intelligence Test (SSEIT) based on the Trait EI model (Petrides and Furnham, 2000). 7

8 Emotional Intelligence in Nursing Profession The nursing profession demands that the nurse, in the process of care, has to interact with the patients, the medical fraternity and the health care workers constantly. Hence, "Nurse-Patient Interaction" is the pulse of the nursing practice. This interaction is not just conversation. It is a complex process that involves nurse perception, understanding of the patient emotions and utilization of the perceptions to manage patient situations towards the goal of effective patient care. This involves Emotional Intelligence. The concept of emotional intelligence has grown in popularity among nurses over the last two decades, generating interest both at a social and a professional level (Dawn Freshwater and Theodore Stickley, 2004). Today, patient care not only includes quality medical care but also a care concept that encompasses respecting patient's goals, preferences and choices, obliging their emotional, social and spiritual needs using the strengths of interdisciplinary resources. Many patients suffer only when they do not receive adequate care for the symptoms accompanying their serious illness. Developing emotional intelligence through workplace learning: Findings from a case study in healthcare. Clarke, Nicholas Human Resource Development International, Vol 9(4), Dec 2006, doi: To date few empirical studies have appeared in the literature investigating the development of emotional intelligence relevant to organizational settings. This paper reports findings from a study investigating workplace learning in UK hospices that suggest particular emotional abilities are susceptible to development within the workplace. Based on the findings, it is proposed that certain emotional abilities associated with the ability conceptualization of emotional intelligence can be developed using workplace or on-the-job learning methods where competences in EI, alongside the socio-cultural cues that influence emotional display, are likely to be learned and understood within the context of the workplace. 8

9 Emotional intelligence in nursing work Anne C.H. McQueen, Journal of Advanced Nursing, Volume 47, Issue 1, , 2004 Background. Emotional labour has been widely accepted in the literature as part of nursing work, however the contribution of emotional intelligence in the nursing context requires further study. Aim. This paper aims to present an analysis of the literature on emotional intelligence and emotional labour, and consider the value of emotional intelligence to nursing. Method. A literature search was undertaken using the CINAHL and MEDLINE databases. Search terms used were emotions, intelligence, emotions and intelligence and emotional labour. A hand-search of relevant journals and significant references added to the data. Results. Emotional intelligence plays an important part in forming successful human relationships. Emotional labour is important in establishing therapeutic nurse patient relationships but carries the risk of burnout if prolonged or intense. To prevent this, nurses need to adopt strategies to protect their health. The potential value of emotional intelligence in this emotional work is an issue that still needs to be explored. Conclusions. Analysis of the literature suggests that the modern demands of nursing draw on the skills of emotional intelligence to meet the needs of direct patient care and co-operative negotiations with the multidisciplinary team. The significance of this needs to be recognized in nurse education. The link between emotional intelligence and emotional labour is a fruitful area for further research. The potential benefits of gaining a better understanding of how these concepts interact is largely conjecture until we have more evidence. The prospect that there may be advantages to both nurses and patients is a motivating factor for future researchers. Emotional Touch Points Single link to a range of online resources: ional+touchpoints&oq=emotional+touchpoints&aq=f&aqi=gs1&aql=&gs_sm=si&gs_upl= l l0l l1l1l0l0l0l0l500l500l5-1l1l0 9

10 Lincolnshire Knowledge and Resource Service Please find below the results of your literature search request. If you would like the full text of any of the abstracts included, or would like a further search completed on this topic, please let us know. A feedback form is included with these search results. We would be very grateful if you had the time to complete it for us, so that we can monitor satisfaction with the service we provide. Thank you! Disclaimer Every effort has been made to ensure that this information is accurate, up-to-date, and complete. However it is possible that it is not representative of the whole body of evidence available. No responsibility can be accepted for any action taken on the basis of this information. It is the responsibility of the requester to determine the accuracy, validity and interpretation of the search results. All links from this resource are provided for information only. A link does not imply endorsement of that site and the Lincolnshire Knowledge and Resource Service does not accept responsibility for the information displayed there, or for the wording, content and accuracy of the information supplied which has been extracted in good faith from reputable sources. Lincolnshire Knowledge & Resource Service Beech House, Witham Park, Waterside South, Lincoln LN5 7JH Literature Search Results Search completed for: Natalie Liddle Search request date: 6 th October 2011 Search completion date: 10 th October 2011 Search completed by: Jan Badcock Enquiry Details Emotional intelligence and nurses Touch Point Resources Searched NHS Evidence igoogle CINHAL MEDLINE PSYCHinfo 1

11 Opening Internet Links The links to internet sites in this document are live and can be opened by holding down the CTRL key on your keyboard while clicking on the web address with your mouse Full Text Papers Links are given to full text resources where available. For some of the papers, you will need a free NHS Athens Account. If you do not have an account you can register by following the steps at: You can then access the papers by simply entering your username and password. If you do not have easy access to the internet to gain access, please let us know and we can download the papers for you. Guidance on Searching within Online Documents Links are provided to the full text of each of these documents. Relevant extracts have been copied and pasted into these Search Results. Rather than browse through often lengthy documents, you can search for specific words and phrases as follows: Portable Document Format / pdf. / Adobe Click on the Search button (illustrated with binoculars). This will open up a search window. Type in the term you need to find and links to all of the references to that term within the document will be displayed in the window. You can jump to each reference by clicking it. You can search for more terms by pressing search again. Word documents Select Edit from the menu, the Find and type in your term in the search box which is presented. The search function will locate the first use of the term in the document. By pressing next you will jump to further references. 2

12 Research 2006 current Health Care Leadership: Emotional Intelligence Competencies of Hospitalist Leaders Michael Albert Cherry, Olivet Nazarene University The challenges facing the United States healthcare system continue to evolve and raise expectations for physician leaders. These leaders serve at the intersection of clinical care and business realities and thus have the ability to influence improvement in healthcare quality and business performance. The purpose of this study was to determine hospitalist medical directors performance on emotional intelligence (EI) competencies and their perceptions of the importance of these competencies to their leadership role. This quantitative study used a correlation research methodology. The results did not suggest strong correlations between self-reported EI competencies and hospitalist medical directors perceptions of their leadership role. Further research is suggested to include multi-rater assessment and objective performance data rather that self reported perceptions. Is emotional intelligence an important concept for nursing practice? E. CODIER rn msn phd Assistant Professor1, L. MUNENO rn bsn Instructor2, K. Journal of Psychiatric and Mental Health Nursing, Volume 17, Issue 10, pages , December 2010 Abstract available at: Emotional Intelligence, Performance, and Retention in Clinical Staff Nurses Codier, Estelle PhD, RN; Kamikawa, Cindy MSN, RN, NE-BC; Kooker, Barbara M. Nursing Administration Quarterly: October/December Volume 33 - Issue 4 - p Background: Emotional intelligence has been correlated with performance, retention, and organizational commitment in professions other than nursing. A 2006 pilot study provided the first evidence of a correlation between emotional intelligence and performance in clinical staff nurses. A follow-up study was completed, the purpose of which was to explore emotional intelligence, performance level, organizational commitment, and retention. Methods: A convenience sample of 350 nurses in a large medical center in urban Hawaii participated in this study. This article reports the findings pertaining to the subset of 193 clinical staff nurses who responded. The Mayer-Salovey-Caruso Emotional Intelligence Test instrument was used to measure emotional intelligence abilities. Performance was defined as ranking on a clinical ladder. Commitment was scored on a Likert scale. The following variables measured retention: total years in nursing, years in current job, total years anticipated in current job, and total anticipated career length. Conclusions: Emotional intelligence scores in clinical staff nurses correlated positively with both performance level and retention variables. Clinical staff nurses with higher emotional intelligence scores demonstrated higher performance, had longer careers, and greater job retention. 3

13 Impact of Emotional Intelligence, Ethical Climate, and Behavior of Peers on Ethical Behavior of Nurses Journal of Business Ethics, Volume 85, Number 3, , DOI: /s Satish P. Deshpande and Jacob Joseph A Study of Ethical Decision Making by Physicians and Nurses in Hospitals Journal of Business Ethics, 2009, Volume 90, Number 3, Pages Satish P. Deshpande, Jacob Joseph and Rashmi Prasad Emotional intelligence and self-efficacy in mental health nurses by Bryan, Susan A., M.S.N., GONZAGA UNIVERSITY, 2007, 73 pages; The purpose of this descriptive correlation study was to explore the relationship between emotional intelligence and self-efficacy in professional nurses working in the field of psychiatric-mental health. A random national sample of 57 nurses completed the Work Place Questionnaire Emotional Intelligence Version (WPQei); the New General Self Efficacy Questionnaire (NGSE); and a Personal Data Form. Data were analyzed using descriptive and inferential statistics. Psychiatric-mental health nurses had a high level of perceived self efficacy and slightly above average emotional intelligence. Nurses with greater self-efficacy had more emotional intelligence and nurses over 55 years old had greater self-efficacy and emotional intelligence than younger nurses. Perceived selfefficacy rose with experience although emotional intelligence did not. Several implications for practice and education emerged. More study is needed. An Examination of the Relationship Between Ethical Work Climate and Moral Awareness Journal of Business Ethics, 2009, Volume 85, Number 3, Pages Craig V. VanSandt, Jon M. Shepard and Stephen M. Zappe This study examines factors impacting ethical behavior of 103 hospital nurses. The level of emotional intelligence and ethical behavior of peers had a significant impact on ethical behavior of nurses. Independence climate had a significant impact on ethical behavior of nurses. Other ethical climate types such as professional, caring, rules, instrumental, and efficiency did not impact ethical behavior of respondents. Implications of this study for researchers and practitioners are discussed. The Impact of Trait Emotional Intelligence on Nursing Team Performance and Cohesiveness Jordi Quoidbach*,,, Michel Hansenne PhD Journal of Professional Nursing Volume 25, Issue 1, January-February 2009, Claims about the positive influence of emotional intelligence (EI) on work team performance are very numerous, both in commercial and scientific literature. However, despite the huge interest that media and business consultants put in EI and its fastgrowing use in organizations, there is very little empirical evidence to support these claims. In this study, we investigated the relationships between EI, performance, and cohesiveness in 23 nursing teams. EI was assessed using the modified version of the Schutte Emotional Intelligence Scale and cohesiveness with the Group Cohesiveness Scale. Finally, nursing team performance was measured at four different levels: job satisfaction, chief nursing 4

14 Emotional intelligence and patient-centred care. Birks YF, Watt IS. J R Soc Med Aug;100(8): The principles of patient-centred care are increasingly stressed as part of health care policy and practice. Explanations for why some practitioners seem more successful in achieving patient-centred care vary, but a possible role for individual differences in personality has been postulated. One of these, emotional intelligence (EI), is increasingly referred to in health care literature. This paper reviews the literature on EI in health care and poses a series of questions about the links between EI and patient-centred outcomes. Papers concerning empirical examinations of EI in a variety of settings were identified to determine the evidence base for its increasing popularity. The review suggests that a substantial amount of further research is required before the value of EI as a useful concept can be substantiated. The necessity, barriers and ways forward to meet user-based needs for emotionally intelligent nurses J. HURLEY Journal of Psychiatric and Mental Health Nursing Volume 15, Issue 5, , 2008 Emotional intelligence (EI) has enjoyed growing attention from researchers, educationalists and the public. Arguably, disagreement over the exact nature of EI fuelled by a low level of widely accepted empirical data has stalled its wider application into some areas of professional training. While enjoying significant popularity in areas such as business and leadership, EI remains largely absent from the curriculum of nursing. This paper argues that EI forms the very cornerstone upon which sits desirable mental health nursing abilities as identified by users and recent professional reviews. While distance education and e-learning play an increasingly significant role in nurse education, the enhancement of EI occurs primarily through a socialization process necessitating a repackaging of the nursing curriculum. This paper also proposes that through using service user needs and recent professional reviews as a source for learning outcomes an outline of this repacking can be achieved. Emotionally intelligent nurse leadership: a literature review study KRISTIN AKERJORDET ELISABETH SEVERINSSON Journal of Nursing Management Volume 16, Issue 5, pages , July 2008 Aim To establish a synthesis of the literature on the theoretical and empirical basis of emotional intelligence and it s linkage to nurse leadership, focusing on subjective well-being and professional development. Background Emotional intelligence has been acknowledged in the literature as supporting nurse leadership that fosters a healthy work environment, creating inspiring relationships based on mutual trust. Nurse leaders who exhibit characteristics of emotional intelligence enhance organizational, staff and patient outcomes. Method A literature search was undertaken using international data bases covering the period January 1997 to December Eighteen articles were included in this integrative review and were thoroughly reviewed by both authors. Results Emotional intelligence was associated with positive empowerment processes as well as positive organizational outcomes. Conclusion Emotionally intelligent nurse leadership characterized by self-awareness and supervisory skills highlights positive empowerment processes, creating a favourable work climate characterized by resilience, innovation and change. Implications for nursing management Emotional intelligence cannot be considered a general panacea, but it may offer new ways of thinking and being for nurse leaders, as it takes the intelligence of feelings more seriously by continually reflecting, evaluating and improving leadership and supervisory skills. Full text at: 5

15 Measuring the Emotional Intelligence of Clinical Staff Nurses: An Approach for Improving the Clinical Care Environment Codier, Estelle PhD, RN; Kooker, Barbara Molina DrPH, APRN, CNAA, BC; Shoultz, Jan Nursing Administration Quarterly: January/March Volume 32 - Issue 1 - p 8-14 Background: Significant correlations have been demonstrated between emotional intelligence (EI) and high levels of performance and other organizational variables related to retention and workplace environment. Although these variables are also important for safe care and healthy work relationships, there is little research on the EI of clinical staff nurses. The purpose of this study was to measure EI as related to performance level of clinical staff nurses, and to collect data on important related career/organizational variables. Methods: Thirty-six nurses in 3 urban hospitals in Honolulu, Hawaii, participated. EI, nursing performance level, and career/organizational variables were measured. Discussion: Significant positive correlations between clinical performance level and EI scores were observed. However, a large percentage of the clinical staff demonstrated below average total EI scores and subscores (perceiving emotions, experiencing emotions). Conclusions: Findings from this study offer the first evidence that the performance level of clinical staff nurses correlates positively with EI. A high percentage of nurses in this study scored below average on both total EI score and important subscores. These findings warrant further investigation. EI may offer a framework and specific skills to enhance collaboration, positive conflict behaviors, and healthy relationships in the clinical care environment. Emotional Intelligence in the Nursing Profession November 1, 2007 American Society of Registered Nurses Emotional Intelligence often referred also as Emotional Intelligence Quotient is the ability of an individual to perceive, assess and manage emotions of his own self and of other people. Salovey and Mayer (1990) define Emotional Intelligence as the ability to monitor one's own and others' feelings and emotions, to discriminate among them and to use this information to guide one's thinking and actions. Emotional Intelligence has four main components, namely, the ability to: 1.Perceive emotions; 2.Utilize these emotional perceptions to accomplish various activities or tasks; 3.Understand emotional variations;and 4. Manage emotions to achieve goals. Thus, Emotional Intelligence is a measure of an individual's capability and requires tools to assess this capability. This includes the Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT), The Emotional Competency Inventory (ECI) and the Emotional Intelligence Appraisal (Bradberry and Greaves, 2005) based on Goleman's model of emotional intelligence, The Bar-On Emotion Quotient Inventory-EQ-I (Reuven Bar- On,2006), The Swinburne University Emotional Intelligence Test (SUEIT), the Six Seconds Emotional Intelligence Assessment (SEI) and the Schutte Self-Report Emotional Intelligence Test (SSEIT) based on the Trait EI model (Petrides and Furnham, 2000). Emotional Intelligence in Nursing Profession 6

16 The nursing profession demands that the nurse, in the process of care, has to interact with the patients, the medical fraternity and the health care workers constantly. Hence, "Nurse-Patient Interaction" is the pulse of the nursing practice. This interaction is not just conversation. It is a complex process that involves nurse perception, understanding of the patient emotions and utilization of the perceptions to manage patient situations towards the goal of effective patient care. This involves Emotional Intelligence. The concept of emotional intelligence has grown in popularity among nurses over the last two decades, generating interest both at a social and a professional level (Dawn Freshwater and Theodore Stickley, 2004). Today, patient care not only includes quality medical care but also a care concept that encompasses respecting patient's goals, preferences and choices, obliging their emotional, social and spiritual needs using the strengths of interdisciplinary resources. Many patients suffer only when they do not receive adequate care for the symptoms accompanying their serious illness. Developing emotional intelligence through workplace learning: Findings from a case study in healthcare. Clarke, Nicholas Human Resource Development International, Vol 9(4), Dec 2006, doi: To date few empirical studies have appeared in the literature investigating the development of emotional intelligence relevant to organizational settings. This paper reports findings from a study investigating workplace learning in UK hospices that suggest particular emotional abilities are susceptible to development within the workplace. Based on the findings, it is proposed that certain emotional abilities associated with the ability conceptualization of emotional intelligence can be developed using workplace or on-the-job learning methods where competences in EI, alongside the socio-cultural cues that influence emotional display, are likely to be learned and understood within the context of the workplace. 7

17 Emotional intelligence in nursing work Anne C.H. McQueen, Journal of Advanced Nursing, Volume 47, Issue 1, , 2004 Background. Emotional labour has been widely accepted in the literature as part of nursing work, however the contribution of emotional intelligence in the nursing context requires further study. Aim. This paper aims to present an analysis of the literature on emotional intelligence and emotional labour, and consider the value of emotional intelligence to nursing. Method. A literature search was undertaken using the CINAHL and MEDLINE databases. Search terms used were emotions, intelligence, emotions and intelligence and emotional labour. A hand-search of relevant journals and significant references added to the data. Results. Emotional intelligence plays an important part in forming successful human relationships. Emotional labour is important in establishing therapeutic nurse patient relationships but carries the risk of burnout if prolonged or intense. To prevent this, nurses need to adopt strategies to protect their health. The potential value of emotional intelligence in this emotional work is an issue that still needs to be explored. Conclusions. Analysis of the literature suggests that the modern demands of nursing draw on the skills of emotional intelligence to meet the needs of direct patient care and co-operative negotiations with the multidisciplinary team. The significance of this needs to be recognized in nurse education. The link between emotional intelligence and emotional labour is a fruitful area for further research. The potential benefits of gaining a better understanding of how these concepts interact is largely conjecture until we have more evidence. The prospect that there may be advantages to both nurses and patients is a motivating factor for future researchers. Emotional Touch Points Single link to a range of online resources: ional+touchpoints&oq=emotional+touchpoints&aq=f&aqi=gs1&aql=&gs_sm=si&gs_upl= l l0l l1l1l0l0l0l0l500l500l5-1l1l0 8

18 Table of Contents Search Results Search History... page 3 1. Emotional intelligence: A vital prerequisite for recruitment in nursing.... page 4 2. Emotional intelligence: a vital prerequisite for recruitment in nursing.... page 4 3. The relationship between emotional intelligence, hardiness and job stress among registered nurses.... page 4 4. Emotional intelligence: its role in training.... page 5 5. Emotional intelligence and burnout: Influence on the intent of staff nurses to leave nursing.... page 5 6. The heart of the art: Emotional intelligence in nurse education.... page 6 7. Emotional intelligence in nursing work.... page 6 8. Relationship between burnout and emotional intelligence and its influence on mental health, well-being and work satisfaction among nursing professionals.... page 7 9. Identifying emotional intelligence in professional nursing practice.... page Exploring the relationship between perceived emotional intelligence, coping, social support and mental health in nursing students.... page Interdisciplinary teamwork: Is the influence of emotional intelligence fully appreciated?... page Emotional intelligence: A review of the literature with specific focus on empirical and epistemological perspectives.... page The relationship between emotional intelligence, occupational stress and health in nurses: A questionnaire survey.... page The necessity, barriers and ways forward to meet user-based needs for emotionally intelligent nurses.... page The necessity, barriers and ways forward to meet user-based needs for emotionally intelligent nurses.... page Emotionally intelligent nurse leadership: A literature review study.... page The impact of emotional intelligent leadership on staff nurse empowerment: The moderating effect of span of control.... page The mediating effect of job satisfaction between emotional intelligence and organisational commitment of nurses: A questionnaire survey.... page Reflection: an educational strategy to develop emotionally-competent nurse leaders.... page An exploratory study of emotional intelligence in clinical nurses.... page Emotional intelligence and perceived stress in healthcare students: a multi-institutional, multi-professional survey.... page Relationship between perceived emotional intelligence, personality and empathic behavior in nursing students.... page Impact of emotional intelligence, ethical climate, and behavior of peers on ethical behavior of nurses.... page Emotional intelligence in relation to nursing leadership: does it matter?... page Perceived emotional intelligence, health and somatic symptomatology in nursing students.... page Emotional intelligence and nursing: An integrative literature review.... page An exploratory study of emotional intelligence in clinical nurses.... page Effects of a training program in full consciousness (mindfulness) in self-esteem and perceived emotional intelligence.... page Emotional intelligence: district nurses' lived experiences.... page Emotional intelligence and nursing: Comment on Bulmer-Smith, Profetto-Mcgrath, and Cummings (2009).... page 18 Page 1

19 31. Guest editorial: The role of reflective leadership, supervision as well as emotional intelligence in nursing and midwifery.... page The state of the science of emotional intelligence related to nursing leadership: An integrative review.... page Self-compassion and emotional intelligence in nurses.... page Self-compassion and emotional intelligence in nurses.... page Nurse-to-nurse hostility, confrontational anxiety, and emotional intelligence: an integral, descriptive pilot study.... page Reliability and validity of three Chinese-version tasks of Mayer Salovey Caruso Emotional Intelligence Test.... page Reflective Journal Prompts: A Vehicle for Stimulating Emotional Competence in Nursing.... page Is emotional intelligence an important concept for nursing practice?... page Is emotional intelligence an important concept for nursing practice?... page Emotional intelligence, caring, and generational differences in nurses.... page Emotional intelligence of mental health nurses.... page Emotional intelligence and nursing performance among nursing students.... page 24 Page 2

20 Search History 1. ; EMOTIONAL INTELLIGENCE/; 2316 results. 2. ; nurs*.ti,ab; results. 3. CINAHL; "emotional intelligence".ti,ab; 302 results. 4. CINAHL; nurs*.ti,ab; results. 5. MEDLINE; EMOTIONAL INTELLIGENCE/; 277 results. 6. MEDLINE; NURSING STAFF, HOSPITAL/; results. 7. MEDLINE; nurs*.ti,ab; results. 8. ; 1 AND 2; 58 results. 9. CINAHL; 3 AND 4; 105 results. 10. MEDLINE; 5 AND 6; 6 results. 11. MEDLINE; 5 AND 7; 19 results. Page 3

21 1. Emotional intelligence: A vital prerequisite for recruitment in nursing. Citation: Journal of Nursing Management, November 2001, vol./is. 9/6( ), ; (Nov 2001) Cadman, C; Brewer, J This paper explores Goleman's (1996) concept of 'emotional intelligence' in relation to recruitment to preregistration nurse education programmes. Current studies consistently demonstrate that emotional intelligence is the common factor which marks out individuals as leaders, innovators and effective managers. The role of the qualified nurse is evolving continually and 'portable' skills are the key qualities demanded by a health care system under pressure to compete. These include the ability to work effectively in teams, the ability to recognize and respond appropriately to one's own and others' feelings and the ability to motivate oneself and others. They are collectively termed 'emotional intelligence'. We believe we need selection processes that will determine levels of emotional intelligence in prospective candidates, as they could be a reliable predictor of success in both clinical nursing practice and academic study. Research indicates that emotional intelligence cannot be developed quickly enough through interpersonal skills training and therefore it is essential that nurse educators create assessment strategies that will identify emotional intelligence at recruitment. ( Database Record (c) 2010 APA, all rights reserved) (journal abstract) 2. Emotional intelligence: a vital prerequisite for recruitment in nursing. Citation: Journal of Nursing Management, 01 November 2001, vol./is. 9/6( ), Cadman C; Brewer J This paper explores Goleman's (1996) concept of 'emotional intelligence' in relation to recruitment to preregistration nurse education programmes. Current studies consistently demonstrate that emotional intelligence is the common factor which marks out individuals as leaders, innovators and effective managers. The role of the qualified nurse is evolving continually and 'portable' skills are the key qualities demanded by a health care system under pressure to compete. These include the ability to work effectively in teams, the ability to recognize and respond appropriately to one's own and others' feelings and the ability to motivate oneself and others. They are collectively termed 'emotional intelligence'. We believe we need selection processes that will determine levels of emotional intelligence in prospective candidates, as they could be a reliable predictor of success in both clinical nursing practice and academic study. Research indicates that emotional intelligence cannot be developed quickly enough through interpersonal skills training and therefore it is essential that nurse educators create assessment strategies that will identify emotional intelligence at recruitment. journal article CINAHL 3. The relationship between emotional intelligence, hardiness and job stress among registered nurses. Citation: Dissertation Abstracts International Section A: Humanities and Social Sciences, April 2002, vol./is. 62/10-A(3476), (Apr 2002) Tjiong, Linda A Page 4

22 The purpose of this study was to examine the relationship between emotional intelligence, hardiness and the perceived job related stress among registered nurses. The study was conducted based on Salovey and Mayer' (1990) and Goleman's (1995) theories on Emotional Intelligence; Kobasa, Maddi, & Kahn's (1982) theory on Hardiness; and Spielberger & Vagg's (1999) theory on Job Stress. Three instruments were utilized: the Emotional Intelligence Scale, Personal Views Survey III, and Job Stress Survey. Both convenient and random sampling techniques were utilized to obtain the sample. The participants of this study were 123 registered nurses who responded either through class contact, a random survey of nurses on registry list, or through their employment settings. The Emotional Intelligence mean scores were slightly higher than the test author's normative data. The group's Hardiness Attitude mean score was within the normative group range of being "hardy," however, Cronbach's Alpha was only.58 suggesting some psychometric limitations with this measure for the present sample. The group's Job Stress Index score (mean = 24.34, with a standard deviation of 12.01) was slightly higher than the normative group mean score (mean = 20.19, with a standard deviation of 10.06), supporting the notion of nursing being a stressful profession. There was a significant relationship between emotional intelligence and the hardiness measure (r.460, p =.000); which suggested the possibility of overlapping characteristics of emotional intelligence and the hardiness measure. No statistically significant relationships were noted between emotional intelligence and job stress (r -.095, p =.296), nor was there a relationship between the hardiness measure and job stress (r -.158, p =.082). Analyses of variance showed no difference in the nurses' emotional intelligence based on their education, areas of practice, or years of experience. In addition, no statistically significant differences were noted in job stress based on their areas of practice. An exploratory multiple regression analysis showed hardiness being a better predictor of job stress than emotional intelligence, although not significantly so. ( Database Record (c) 2010 APA, all rights reserved) Dissertation Abstract 4. Emotional intelligence: its role in training. Citation: Nursing Times, 02 July 2002, vol./is. 98/27(41-42), Evans D; Allen H The ability to manage your own emotions while interpreting other people's is a useful skill in any caring environment, yet emotional intelligence is often overlooked in training programmes. Incorporating it into the curriculum will give nurses greater understanding of themselves and the way they relate to others, enabling more effective interactions with patients. It will also equip them emotionally to deal with highly charged situations. The authors describe a model for nurse education that teaches and promotes emotional intelligence. journal article CINAHL Available in print at Lincolnshire Knowledge & Resource Service Available in print at Lincolnshire Knowledge & Resource Service 5. Emotional intelligence and burnout: Influence on the intent of staff nurses to leave nursing. Citation: Dissertation Abstracts International: Section B: The Sciences and Engineering, 2004, vol./is. 64/9-B(4281), (2004) Budnik, Margaret F Many industries are struggling to adapt to the uncertainty engulfing society at the dawn of the 21st Century. One industry acknowledging the emergent state of affairs is healthcare, Page 5