City of Lebanon Survey Results 2006
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1 1. General city services Very Satisfied % Satisfied % Dissatisfied % Very Dissatisfied % No Opinion % 2. City government decision-making Very Satisfied % Satisfied % Dissatisfied % Very Dissatisfied % No Opinion % 3. Police protection Very Satisfied % Satisfied % Dissatisfied % Very Dissatisfied % No Opinion % emergency dispatch Very Satisfied % Satisfied % Dissatisfied 5 0.6% Very Dissatisfied 1 0.1% No Opinion % 5. Fire protection Very Satisfied % Satisfied % Dissatisfied 7 0.9% Very Dissatisfied 3 0.4% No Opinion % 6. Paramedic service Very Satisfied % Satisfied % Dissatisfied 7 0.9% Very Dissatisfied 5 0.6% No Opinion % 7. General community appearance Very Satisfied % Satisfied % Dissatisfied % Very Dissatisfied % No Opinion 8 1.0%
2 8. Snow and ice removal Very Satisfied % Satisfied % Dissatisfied % Very Dissatisfied % No Opinion % 9. Leaf pick-up Very Satisfied % Satisfied % Dissatisfied % Very Dissatisfied 8 1.0% No Opinion % 10. Trash pick-up Very Satisfied % Satisfied % Dissatisfied % Very Dissatisfied % No Opinion % 11. Street pavement conditions Very Satisfied % Satisfied % Dissatisfied % Very Dissatisfied % No Opinion % 12. Cleanliness of streets Very Satisfied % Satisfied % Dissatisfied % Very Dissatisfied % No Opinion % 13. Traffic signage Very Satisfied % Satisfied % Dissatisfied % Very Dissatisfied % No Opinion % 14. Availability of downtown parking Very Satisfied % Satisfied % Dissatisfied % Very Dissatisfied % No Opinion %
3 15. Traffic flow Very Satisfied % Satisfied % Dissatisfied % Very Dissatisfied % No Opinion % 16. Sidewalks and sidewalk repair Very Satisfied % Satisfied % Dissatisfied % Very Dissatisfied % No Opinion % 17. Availability of city parks Very Satisfied % Satisfied % Dissatisfied % Very Dissatisfied % No Opinion % 18. Condition of city parks Very Satisfied % Satisfied % Dissatisfied % Very Dissatisfied % No Opinion % 19. Recreation Programs Very Satisfied % Satisfied % Dissatisfied % Very Dissatisfied % No Opinion % 20. Independence Day celebration Very Satisfied % Satisfied % Dissatisfied % Very Dissatisfied 1 0.1% No Opinion % 21. Festivals Very Satisfied % Satisfied % Dissatisfied % Very Dissatisfied 7 0.9% No Opinion %
4 22. City of Lebanon newsletter Very Satisfied % Satisfied % Dissatisfied 8 1.0% Very Dissatisfied 3 0.4% No Opinion % 23. City of Lebanon website Very Satisfied % Satisfied % Dissatisfied % Very Dissatisfied 5 0.7% No Opinion % 24. Utility billing statements Very Satisfied % Satisfied % Dissatisfied % Very Dissatisfied 9 1.2% No Opinion % 25. Utility rates Very Satisfied % Satisfied % Dissatisfied % Very Dissatisfied % No Opinion % 26. Responsiveness of Customer Service department Very Satisfied % Satisfied % Dissatisfied % Very Dissatisfied % No Opinion % 27. Zoning enforcement Very Satisfied % Satisfied % Dissatisfied % Very Dissatisfied % No Opinion % 28. Economic development Very Satisfied % Satisfied % Dissatisfied % Very Dissatisfied % No Opinion %
5 29. Water service quality Very Satisfied % Satisfied % Dissatisfied % Very Dissatisfied % No Opinion % 30. Sewer service quality Very Satisfied % Satisfied % Dissatisfied % Very Dissatisfied % No Opinion % 31. Electric service quality Very Satisfied % Satisfied % Dissatisfied % Very Dissatisfied % No Opinion % 32. City cable television service quality Very Satisfied % Satisfied % Dissatisfied % Very Dissatisfied % No Opinion % 33. Lebanon cable "Channel 6" Very Satisfied % Satisfied % Dissatisfied % Very Dissatisfied % No Opinion % 34. City phone service quality Very Satisfied % Satisfied % Dissatisfied % Very Dissatisfied % No Opinion % 35. City Internet service quality Very Satisfied % Satisfied % Dissatisfied % Very Dissatisfied % No Opinion %
6 36. Have you watched a Lebanon City Council meeting on "Channel 6" offered on the City's Telecommunications System? Yes % No % 37. Have you watched other programming on "Channel 6"? Yes % No % 38. Have you attended a City Council meeting? Yes % No % 39. Do you have access to a computer for personal use? Yes % No % 40. Do you use the Internet? (If you answer no, skip to question 43). Yes % No % 41. Do you subscribe to The City of Lebanon Telecommunications High Speed Internet? Yes % No % 42. Have you visited the City's Internet web site at Yes % No % 43. Town Hall News - City of Lebanon newsletter Frequently % Occasionally % Rarely % Never % 44. Town Hall NewsBriefs - utility bill inserts Frequently % Occasionally % Rarely % Never % 45. City's Annual Report Frequently % Occasionally % Rarely % Never %
7 46. The Western Star newspaper Frequently % Occasionally % Rarely % Never % 47. Lebanon Cable television, "Channel 6" Frequently % Occasionally % Rarely % Never % 48. Attending or watching City Council meetings on Lebanon cable television "Channel 6" Frequently % Occasionally % Rarely % Never % 49. Direct contact with municipal employees Frequently % Occasionally % Rarely % Never % 50. Direct contact with City Council members Frequently % Occasionally % Rarely % Never % 51. Radio Frequently % Occasionally % Rarely % Never % 52. Word of Mouth Frequently % Occasionally % Rarely % Never % 53. City of Lebanon programs and services Well Informed % Somewhat Informed % Poorly Informed % Not At All Informed %
8 54. City Council goals and objectives Well Informed % Somewhat Informed % Poorly Informed % Not At All Informed % 55. Financial condition of the city Well Informed % Somewhat Informed % Poorly Informed % Not At All Informed % 56. City Council decisions Well Informed % Somewhat Informed % Poorly Informed % Not At All Informed % 57. Road closings Well Informed % Somewhat Informed % Poorly Informed % Not At All Informed % 58. Changes in utility policies and procedures Well Informed % Somewhat Informed % Poorly Informed % Not At All Informed % 59. Interruption of utility service (e.g. boil alerts) Well Informed % Somewhat Informed % Poorly Informed % Not At All Informed % 60. Which City of Lebanon Telecommunications services do you subscribe to? Cable television % Telephone service % Internet service 6 1.5% None % 61. If you are not a City of Lebanon Telecommunications customer, please indicate why (mark all that apply) Unfamiliar with service % Satisfied with present supplier % Price % Unsatisfactory experience %
9 62. To what degree has the availability of the city-operated Telecommunication services enhanced the quality of life in our community? Greatly Enhanced % Somewhat Enhanced % Not At All Enhanced % No Opinion % 63. Age of respondent % % % % % Over % 64. How many adults in the household are employed full or part-time? None % One % Two % Three or More % 65. Are you or anyone in this household retired? Yes % No % 66. Are there any children, under the age of 18, living in your household? Yes % No % 67. Do you own your home, or do you rent? Own % Rent % 68. In what type of housing do you live? Single family home % Duplex % Apartment % Condominium % Other 4 0.5% 69. Race of respondent: White % African-American 9 1.2% Other % 70. Gender of respondent: Male % Female %
10 71. Marital status: Single % Married % 72. Highest education completed: Less than High School Diploma % High School Diploma % Some college, no degree % Associate's Degree % Bachelor's Degree % Master's Degree % Doctorate % 73. How long have you lived in Lebanon? Less than 1 year % 1-4 years % 5-9 years % years % years % years % years % years % More than 34 years % 74. Do you belong to the Countryside YMCA? Yes % No %
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