Hospital Honor Roll and Quality Reports MA Medical Directors Meeting Feb. 26, 2009

Transcription

1 Hospital Honor Roll and Quality Reports 2008 MA Medical Directors Meeting Feb. 26, 2009

2 Overview Hospital Honor Roll (2 nd annual) Hospital Quality Reports (3 rd annual) Slides posted:

3 Why an Honor Roll? To recognize top quality hospitals across the cost range, throughout our network. Align with national and state programs that measure and publish quality information (HHS 2nd Cornerstone for HC Improvement) CMS: Hospital Compare TJC: Quality Check MA: My Health Care Options NH: NH Quality Care ME: Maine Health Management Coalition

4 2008 Honor Roll Measures Clinical Quality composites (CMS process measures) Surgical Care Improvement/ Infection Prevention (5 measures = 1 composite) Heart Failure (4) Pneumonia (7) AMI (8) Patient Experience- HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Patient Safety- Leapfrog Group 4 leaps: Prevent Medical Errors (CPOE) Appropriate ICU staffing Steps to Avoid Harm Managing Serious Errors

5 Patient Experience (HCAHPS) Questions: Communication with doctors Communication with nurses Responsiveness of hospital staff Pain management Communication about medicines Discharge information Cleanliness of hospital environment Quietness of hospital Willingness to recommend Overall hospital rating

6 2008 Honor Roll Criteria 1. Score in the top national 25th percentile on at least 3 of 4 CMS clinical categories. The hospital is disqualified if any score is below 50th percentile. AND 2. Meet either HCAHPS target OR Leapfrog target: a. HCAHPS- Score at or above national average on at least 6 of 8 questions AND on the "highest patient rating" question. b. Leapfrog- score in top 25th percentile of 4 NE states.

7 Named to Honor Roll 37 Hospitals MA-17 out of 77 (22%) ME- 13 out of 36 (36%), NH- 4 out of 26 (15%), RI-3 of 9 (33%) 31 Community Hospitals 6 AMCs Baystate, BI Deaconess, Brigham & Women s, Mass General Miriam Hospital Eastern Maine Medical Center

8 Harvard Pilgrim Honor Roll Hospitals M A S S A C H U S E T T S Baystate Medical Center - Springfield, MA Berkshire Medical Center - Pittsfield, MA Beth Israel Deaconess Medical Center - Boston, MA Beverly Hospital - Beverly, MA Brigham and Women's Hospital - Boston, MA Cambridge Health Alliance - Cambridge, MA Caritas Carney Hospital - Dorchester, MA Caritas Good Samaritan Med. Ctr. - Brockton, MA Cooley Dickinson Hospital - Northampton, MA Emerson Hospital - Concord, MA Falmouth Hospital - Falmouth, MA Health Alliance Hospital - Leominster, MA Massachusetts General Hospital - Boston, MA Mercy Medical Center - Springfield, MA Milford Regional Medical Center - Milford, MA Newton-Wellesley Hospital - Newton, MA North Shore Medical Center - Salem, MA R H O D E I S L A N D Miriam Hospital - Providence, RI Newport Hospital - Newport, RI South County Hospital - Wakefield, RI M A I N E Cary Medical Center - Caribou, ME Eastern Maine Medical Center - Bangor, ME Inland Hospital - Waterville, ME Maine Coast Memorial Hospital - Ellsworth, ME Miles Memorial Hospital - Damariscotta, ME Millinocket Regional Hospital - Millinocket, ME Mount Desert Island Hospital - Bar Harbor, ME Penobcost Bay Medical Center - Rockport, ME Redington-Fairview General Hospital - Skowhegan, ME Southern Maine Medical Center - Biddeford, ME St. Joseph Hospital - Bangor, ME St. Mary's Regional Medical Center - Lewiston, ME Stephens Memorial Hospital - Norway, ME N E W H A M P S H I R E Catholic Medical Center - Manchester, NH Concord Hospital - Concord, NH Southern NH Medical Center - Nashua, NH Wentworth-Douglass Hospital - Dover, NH

9 Honor Roll Hospitals Massachusetts and Rhode Island M A S S A C H U S E T T S Baystate Medical Center - Springfield, MA Berkshire Medical Center - Pittsfield, MA Beth Israel Deaconess Medical Center - Boston, MA Beverly Hospital - Beverly, MA Brigham and Women's Hospital - Boston, MA Cambridge Health Alliance - Cambridge, MA Caritas Carney Hospital - Dorchester, MA Caritas Good Samaritan Med. Ctr. - Brockton, MA Cooley Dickinson Hospital - Northampton, MA Emerson Hospital - Concord, MA Falmouth Hospital - Falmouth, MA Health Alliance Hospital - Leominster, MA Massachusetts General Hospital - Boston, MA Mercy Medical Center - Springfield, MA Milford Regional Medical Center - Milford, MA Newton-Wellesley Hospital - Newton, MA North Shore Medical Center - Salem, MA R H O D E I S L A N D Miriam Hospital - Providence, RI Newport Hospital - Newport, RI South County Hospital - Wakefield, RI

10 MA Honor Roll Hospitals State Hospital town MA Baystate Medical Center SPRINGFIELD MA Berkshire Medical Center PITTSFIELD MA Beth Israel Deaconess Med. Ctr. BOSTON MA Beverly Hospital BEVERLY MA Brigham and Women's Hospital BOSTON MA Cambridge Health Alliance CAMBRIDGE MA Caritas Carney Hospital. DORCHESTER MA Caritas Good Samaritan Med. Ctr. BROCKTON MA Cooley Dickinson Hospital NORTHAMPTON MA Emerson Hospital CONCORD MA Falmouth Hospital FALMOUTH MA Health Alliance Hospital LEOMINSTER MA Massachusetts General Hospital BOSTON MA Mercy Medical Center SPRINGFIELD MA Milford Regional Medical Center MILFORD MA Newton Wellesley Hospital NEWTON MA Northshore Medical Center SALEM blue= was on 2007 Honor Roll

11 ME Honor Roll Hospitals State Hospital town ME Cary Medical Center Caribou ME Eastern Maine Medical Center Bangor ME Inland Hospital Waterville ME Maine Coast Memorial Hospital Ellsworth ME Miles Memorial Hospital Damariscotta ME Millinocket Regional Hospital Millinocket ME Mount Desert Island Hospital Bar Harbor ME Penobcost Bay Medical Center Rockport ME Redington-Fairview General Hospital Skowhegan ME Southern Maine Medical Center Biddeford ME St. Joseph Hospital Bangor ME St. Mary's Regional Medical Center Lewiston ME Stephens Memorial Hospital Norway

12 NH and RI Honor Roll Hospitals State Hospital town NH Catholic Medical Center Manchester NH Concord Hospital Concord NH Southern NH Medical Center Nashua NH Wentworth-Douglass Hospital Dover State Hospital town RI Miriam Hospital Providence RI Newport Hospital Newport RI South County Hospital Wakefield

13 Honor Roll Recognition 1. Posted on Provider and Member web pages 2. Icon in Provider directories 3. Honor Roll ceremony/ certificate 4. Press releases

14 Hospital Quality Reports (3 rd annual) Lists all non-specialty hospitals that score in the top 25 th percentile on at least 1 of 6 categories 4 CMS measures, HCAHPS and Leapfrog Posted on Provider and Member web pages, refreshed annually

15 For more information