Shaping Young Lives ANNUAL REPORT 2011/2012

Transcription

1 Shaping Young Lives ANNUAL REPORT 2011/2012

2 Plant A SEED. Donate Via GIRO. Students Care Service has introduced a more convenient way for the public to donate and support our work. The new SEED Programme is a monthly donation via GIRO. Corporations and individuals can help us provide a range of quality services and programmes for our children, youth and their families through donation. SEED stands for Social, Emotional and Educational Development, which encapsulates the professional services that SCS provides to children and youths who are facing challenges in their young lives. SEED is also a metaphor for young and vulnerable lives. At SCS, we strive to gather many seeds in order to nurture and guide them on the right path. Students Care Service relies on public donations and sponsorships to operate our programmes. Hence, support from individuals, companies and foundations are vital to ensure the delivery of our services and programmes. SEED donation forms can be downloaded from our website Alternatively, you can also make an online donation to us at via credit card or enets.

3 Content Corporate Overview 03 Corporate Information 04 Board Members 06 Sub-Committees and Centre Advisory Committees 07 Organisation and Staff Structures 08 Staff Team 09 Services and Programmes Reports and Milestones 12 Chairman's Statement 14 Executive Director's Report 16 Significant Milestones 19 Quantitative Achievements Donors and Sponsors Highlights of Services and Programmes 24 Drumming Up Fun And Funds 26 Getting Children and Youth In SYNC 32 YOUTH COP Becomes Model To Follow 34 Growing League of Ace Footballers 35 High Demand for Enhanced STEP-UP 36 Guidance for Young Offenders 37 Helping Students With Learning Difficulties 40 Providing Clinical Supervision and Consultancy 42 Connecting with Volunteers Financial Reports 46 Statement by the Board 47 Independent Auditor's Report 49 Balance Sheet 50 Statement of Comprehensive Income 51 Statement of Changes in Accumulated Funds 52 Cash Flow Statement 53 Notes to the Financial Statements ANNUAL REPORT 2011/

4 "There is a tremendous strength that is growing in the world through... sharing together, praying together, suffering together, and working together." 02 ANNUAL REPORT 2011/2012 Mother Teresa

5 Corporate Information Registered Name Students Care Service ROS Registration Number 0248/1975CAS Charity Registration Number UEN Number S76SS0021F IPC Registration Number IPC IPC Sector Administrator Charities Unit, Ministry of Community Development, Youth & Sports (MCYS) Nature of Governing Instrument The governing instrument of Students Care Service is the Constitution. Students Care Service is governed by a Board consisting of voluntary members. The Board members and Office-Bearers are elected at an Annual General Meeting and the term of office shall be for one year. A Board Meeting shall be held at least once very three months. Principal Funding Sources Main income sources are: 1) grant from NCSS/Community Chest, 2) fees from services rendered and 3) donations raised from the public. Corporate Website Corporate scs_hq@students.org.sg Registered Address/Headquarters 463 Hougang Ave 10 # Singapore Tel: Fax: CENTRES Clementi Centre 329 Clementi Ave 2 # Singapore Tel: Fax: scs_c01@students.org.sg Hougang Centre 463 Hougang Ave 10 # Singapore Tel: Fax: scs_h01@students.org.sg Yishun Centre 202 Yishun Street 21 #01-89 Singapore Tel: Fax: scs_y01@students.org.sg Central 298 Tiong Bahru Road #03-03 Central Plaza Singapore Tel: Fax: scs_central@students.org.sg Auditor Odds & Even Associates 151 Chin Swee Road #06-01 Manhattan House Singapore BANKERS DBS Bank 6 Shenton Way DBS Building Tower One Singapore OCBC Bank 65 Chulia Street #29-00, OCBC Centre Singapore ANNUAL REPORT 2011/

6 Board Members CHAIRMAN Mr. Goh Chee Kong Date of appointment: 27 August 2011 (Senior Vice President, Communications & Services; SMRT Corporation Ltd) CHIEF ADVISOR Mr. Low Siak Meng Eric, BBM(L) Mission To be a leading social work organisation in enabling students to maximise their potential. HONORARY SECRETARY Assoc Prof Rebecca Ang Date of appointment: 27 August 2011 (Associate Chair, Division of Psychology/ School of Humanities and Social Sciences; Nanyang Technological University) VICE CHAIRMAN Mr. Chee Wai Pong Date of appointment: 27 August 2011 (Advocate & Solicitor, Commissioner for Oaths, Notary Public; Chee Wai Pong & Co) 04 ANNUAL REPORT 2011/2012 HONORARY TREASURER Mrs. Ivy Goh Date of appointment: 27 August 2011 (Regional Finance Director; Advanex (S) Pte Ltd) MEMBER Mr. Po ad Bin Shaik Abu Bakar Mattar, BBM Date of appointment: 27 August 2011 (Retired Accountant)

7 MEMBER Dr. Ang Seng Bin Date of appointment: 27 August 2011 (Head & Consultant Family Physician; KK Women's and Children's Hospital) MEMBER Mr. Sophian Abdul Rahman Date of appointment: 27 August 2011 (Head Marketing; CapitaLand Financial Ltd) MEMBER Assoc Prof Vilma D Rozario Date of appointment: 27 August 2011 (Sub-Dean, Student Counselling & Liaison; National Institute of Education) MEMBER Mr. Lim Tuang Liang Date of appointment: 27 August 2011 (HD, Air Plans Department, Air Force HQ; Ministry of Defence) MEMBER Mr. Vidyut Gandhi Date of appointment: 27 August 2011 (Director; Link Vue Systems Pte Ltd) MEMBER Mr. Wan Chee Foong Date of appointment: 27 August 2011 (Senior Vice President, Group Business & Commercial Development; PSA International) Core Values We COMMIT to serve our clients We listen to their needs and serve to empower them. We demonstrate the highest ethical standards. We UPHOLD professional excellence We emphasise integrity, teamwork and quality in our work. We treat our colleagues and coworkers with respect and dignity. We think and work creatively. We grow in our knowledge and skills. We learn from our mistakes. We VALUE our volunteers and service partners We develop and empower our volunteers. We support collaborative relationships. We recognise and celebrate contributions and accomplishments. ANNUAL REPORT 2011/

8 Sub-Committees and Centre Advisory Committees Audit Committee Chairman Mr. Lim Tuang Liang Members Mr. Koh Thong Wee Benny Mr. Lok Lai Cheng Finance Committee Chairman Mrs. Ivy Goh Members Assoc Prof Rebecca Ang Mr. Goh Chee Kong Staff & Services/Programmes Committee Chairman Mr. Chee Wai Pong Members Dr. Ang Seng Bin Mrs. Ivy Goh Mr. Vidyut Gandhi Assoc Prof Vilma D Rozario Mr. Wan Chee Foong Clementi Centre Advisory Committee Chairman Mr. Wan Chee Foong Members Mr. Kenneth Pereira Mr. Lee Tiong Peng, BBM Mr. Lim Tuang Liang Mr. Ong Chee Siong Gabriel Mr. Tan Siang Yuen Bentley Asst Prof Yeo Lay See Hougang Centre Advisory Committee Chairman Dr. Ang Seng Bin Members Assoc Prof Rebecca Ang Ms Rosaline Chan Mr. Gopinath Menon, BBM Assoc Prof Vivien Huan Mr. Lam Hoo Poon Mr. Lim Peng Ann Adrian Mr. Toh Weng Choy Yishun Centre Advisory Committee Chairman Mr. Vidyut Gandhi Members Mr.Chee Wai Pong Mr. Chinnu P Velu Mr. Koh Thong Wee Benny Dr Kumudhini Rajasegaran Mr. Po ad Bin Shaik Abu Bakar Mattar, BBM Mr. Sophian Abdul Rahman Assoc Prof Vilma D Rozario Daisy Phay Foundation SCS Scholarship Award Committee Chairman Mr. Sophian Abdul Rahman Members Ms. Rosaline Chan Mr. Ong Chee Siong Gabriel Fundraising Committee & Carnival of Drums Chairman Ms. Amanda Chen Charity Golf Tournament Organising Committee Chairman Mr. Low Siak Meng Eric, BBM(L) Members Mr. Peter Yeo Hee Lian Mr. Eric Chen Mr. Cher Kwang Siong Mr. Victor Chia Mr. Chua Swee Ann Mr. Francis Koh Mr. Jeffrey Koh Mr. Richard Seah 06 ANNUAL REPORT 2011/2012

9 Organisation Structure BOARD ADVISORY COMMITTEES COMMITTEES Clementi Centre Hougang Centre Yishun Centre Audit Finance Staff & Services / Programmes Fundraising Scholarship EXECUTIVE DIRECTOR HQ Finance/Administrative Manager Community Partnership Manager/Executive Accounts Executive Administrative Assistant Staff Structure Centre Director CLEMENTI CENTRE Centre Director HOUGANG CENTRE Centre Director YISHUN CENTRE Director EDUCATIONAL PSYCHOLOGY SERVICE TRAINING & CONSULTANCY DIVISION SOCIAL WORK Principal Social Worker Senior Social Worker Social Worker Programme Executive ADMINISTRATION Administrative Assistant Cleaning Assistant Senior Educational Psychologist Educational Psychologist Senior Learning Specialist Learning Specialist Principal Social Worker Research Executive ANNUAL REPORT 2011/

10 Staff Team Management Morene Sim Executive Director Date of appointment: 1 July 2000 Lee Seng Meng Director, Clementi Centre Tan-Wu Mei Ling Director, Hougang Centre Koh Hwee Cheng Esther Director, Yishun Centre Nguang-Low Ching Voon Geraldine Director, Educational Psychology Service Oh Kwong Wee Manager, Finance & Admin Principal Social Workers Chuah-Toh Yin May Wong-Ng Cher Meng Senior Social Workers Ang-Yeo Sock Ngen Jennifer Fang-Luen Wai Sum Jenna Goh-Ang Kai Fen Ler-Lim Wan-Li Melissa Teo Chye Hee Benjamin Wang Peishan Theresa Social Workers Chng Yuan Yun Eunice Koh Cindy Kuah Ee Wei Lim See Leng Shylock Lim Shu Hui Nah Beng Li Jeslyn Nur Fadhli Bin Prayitno Peh Yin Yee Soh Xiaohan Zhuang Xinyan Educational Psychologists Bek-Lok Mee Hing Senior Educational Psychologist Teo Shu Hsien Esther Learning Specialists Loh-Lee Yin Wan Magdalen Senior Learning Specialist Soon Bee Siang Sherry Su Liying Wong Chye Hong Julie Executives Chia-Tan Yee Min Elizabeth Research Executive Chiam Weng Foo Samuel Programme Executive Mok Rui Wen Rae Senior Executive, Community Partnership Nur Izyani Bte Noorghani Programme Executive Shamini Nedumaran Executive, Community Partnership Tay Meng Choo Corrine Accounts Executive Admin Assistants Chau-Goh Sing Xuan Candice Lai-Tay Soi Soi Betty Loh-Yew Chai Yin Bessey Toh-Lee Sock Kiang Veronica Cleaning Assistants Kang Geok Lan Serena Annie Kua Siah Bee Kim Ivy 08 ANNUAL REPORT 2011/2012

11 Services and Programmes SERVICES AND PROGRAMMES EDUCATIONAL PSYCHOLOGY SERVICE SOCIAL WORK SERVICE TRAINING AND CONSULTANCY CENTRE-BASED Consultation & Assessment Intervention Developmental & Preventative Training & Education CENTRE-BASED Casework and Counselling Drop-in & Outreach Children, Preteens & Youth Programmes Groupwork Guidance Programme Public Education/ Training Volunteer Development Programme SCHOOL-BASED Casework & Counselling Drop-in & Outreach Groupwork Enhanced Step-Up Talks & Workshops Developmental & Preventative Consultation for Teachers & Parents SPECIAL PROJECTS Overseas Service Learning & Community Service Project Family-Oriented Events SERVICES Consultation Service for Professionals Social Work & Casework Supervision Training Seminars & Conferences Research Publication Needs Assessment Programme Evaluation Mentoring Programme ANNUAL REPORT 2011/

12 Learn to lead in a nourishing manner. Learn to lead without being possessive. Learn to be helpful without taking the credit. Learn to lead without coercion. 10 ANNUAL REPORT 2011/2012 Lao Tzu

13 Reports and Milestones 12 Chairman's Statement 14 Executive Director's Report 16 Significant Milestones 19 Quantitative Achievements Donors and Sponsors ANNUAL REPORT 2011/

14 Chairman's Statement Working with young people is a joy. While it is not without challenges, still we are committed to helping shape their lives and helping them learn to make right choices for themselves. In the year past, SCS served a total of 6,872 young people through our four centres and 18 partner schools. As we look ahead with renewed strategic plans to address identified needs, we are confident we are ready to enter another growth stage. With the funding support of the National Council of Social Service/Community Chest, Community Foundation, Ministry of Community Development, Youth and Sports, and funds raised from the public, we will be able to extend our reach to more young people in schools and the community, and enhance our programmes to make them more innovative and impactful. This undertaking will require us to increase our staff strength. Youth programmes We are happy to start on this track and in partnership with UBS AG which had provided generous financial and volunteer support, we rolled out ACE Football League in ACE Football League is helping 200 youths at-risk. It is essentially a social work programme that uses soccer as a vehicle to engage and work with youths at-risk. The Youth COP Programme, which is supported by the Community Chest, will be expanded from two to six partner schools to benefit more students on the fringe and who are atrisk of juvenile delinquency. The expansion came about after a pilot phase that had demonstrated its positive impact on the programme participants. A unique feature of this programme is the active tripartite partnership comprising SCS, the school, and the neighbourhood police centre. Scholarship, bursaries and school social work project The Daisy Phay Foundation-Students Care Service Scholarship, launched in September 2011, recognises and helps students from low-income families who have done well academically and are pursuing full-time junior college education. Twenty scholarship awards will be presented in the second quarter of In support of our students who have chosen the ITE or Polytechnic educational route, we are awarding 25 students with the CAG-Howe Yoon Chong Book Prize carried out in partnership with the Changi Airport Group. Additionally, 95 CAG Bursaries and Merit Bursaries will be awarded to recognise and reward secondary school students for their 12 ANNUAL REPORT 2011/2012

15 Young people need love, affirmation and a sense of belonging. They need adults to encourage and guide them. They need the community to believe in them... effort and improvements in studies and behaviour. The bursaries also serve to encourage our students to persevere and complete their secondary school education. We are also partnering the Assumption Pathway School (APS) on a two-year APS-SCS School Social Work Project sponsored by CAG. Two SCS social workers were seconded to APS in January 2012 to provide school social work services to its students in the school setting, and they will also work closely with the students families. Building confidence and giving hope Young people need love, affirmation and a sense of belonging. They need adults to encourage and guide them. They need the community to believe in them and give them opportunities to develop their potential and to build a brighter future. They need positive adult role models. Today s more complex, materialistc and consumeristic world poses tremendous challenges in guiding young people when moral values, traditions and discipline are constantly under threat of corruption and erosion. is behind our successes in the year past. Their dedication and professionalism in rendering help and service to our beneficiaries has helped ease the burden our beneficiaries face. But, there are more who need a helping hand and we will press on, as we always have. On behalf of SCS, I wish to thank our donors and sponsors for their generous and continued support. To all our volunteers and members of the various committees and the Board, I extend our appreciation of the time, expertise and energy they have brought to SCS. GOH CHEE KONG Chairman Pressing on Staying the course and remaining steadfast in helping build and shape young lives is our primary focus. The SCS staff team ANNUAL REPORT 2011/

16 Executive Director's Report Helping young people and shaping young lives continue to be at the core of the work in Students Care Service (SCS). We are always mindful of our mission to enable students to maximise their potential. As our tagline goes, we are here for students and we are with students. We are now positioning our organisation for growth in the coming years. We recognise that this growth path must entail both the building of capacity and capability. As such, while we seek to maximise the potential of our beneficiaries, we also need to maximise the potential of our staff members. Towards this end, besides our internal staff training and development roadmap, we are happy that two of our social workers have been successfully placed under the NCSS Social Service Talent Development scheme to accelerate their professional development in the specialist and management tracks. Two other social workers were successfully included in the NYC Inspirit group of young leaders to benefit from various exposure opportunities, learning and development. Another two social workers were seconded to the Assumption Pathway School to implement a new school social work project there to benefit its students. However, while management may do its part for the staff, the staff also must do their part to reach for greater professional performance and accountability. They must recognise their personal responsibility to continually upgrade and acquire new skills and knowledge on their own. When we grow individually and collectively, it will impact the growth of others as well. To ensure that our growth is both relevant and responsive, and as part of our regular review, the Board and staff got together during the reporting year to review, discuss and work out a plan for the next three years. The dialogues and discussions culminated in the Strategic Planning Seminar held on 15 October The outcome was a document which identified four key thrusts and strategies to bring SCS forward over the next three years. They are: students with mental health issues, students at risk of juvenile delinquency, pre-teens with adjustment issues and are at risk of premature school-leaving, and fostering greater collaboration and integration of the dual disciplines of social work and educational psychology. During the last quarter of the reporting year, we launched the ACE Football League to benefit more than 200 youths. Football is an effective medium to engage at-risk youths who have an 14 ANNUAL REPORT 2011/2012

17 We are always mindful of our mission to enable students to maximise their potential. As our tagline goes, we are here for students and we are with students. interest in the sport. The League is essentially a preventative and developmental social work programme that adopts a positive youth development approach. It is an initiative of SCS and is strongly supported and funded by UBS AG. The League also enjoys the active participation of four other voluntary welfare organisations. Following the successful pilot phase of the Youth COP (Youth Community Outreach Patrol) programme which was designed and initiated by SCS, the Community Chest decided to scale it up by providing funding support to benefit 180 youths at-risk. This is a significant development as it means recognition of an effective social work programme with a tripartite community partnership model of SCS-school-neighbourhood police centre. In addition to these new initiatives, our centres continue to actively run the school social work programme, SYNC, which is remedial, preventative and developmental in its delivery. It is based on the SCS collaborative-interactional model and adopts a systemic approach to working with students, schools, families and the community. We partnered 18 schools and 2 ITE Colleges last year to deliver SYNC and Enhanced Step-Up programme. At our educational psychology division, the intervention programmes we offer encompass social-emotional learning in addition to literacy. The assessment and diagnostic services, as well as the consultation service, remain in high demand by low-income families. Our team served 1,370 students last year. Serving more students and meeting needs through new or expanded programmes require additional financial resources. Towards this end, SCS organised two major fundraising events - Charity Golf Tournament and Carnival of Drums - to raise some $250,000 to support our work. The year ended well with several significant achievements and I wish to thank our donors, sponsors, funding agencies, service partners, Chief Advisor, Chairman, members of the Board and Committees, volunteers and colleagues for their strong support, commitment, creativity and hard work. I am confident the years ahead will see SCS grow from strength to strength. MORENE SIM (MS) Executive Director ANNUAL REPORT 2011/

18 Significant Milestones 1975 Pro-tem Committee was established 1976 Registered School Social Work Service Association of Singapore s (SSWSAS) with office at Penang Lane 1977 Granted Institution of a Public Character (tax-exempt) status by Inland Revenue Authority of Singapore 1978 Organisation name changed to Students Care Service (SCS) 1983 Set up Clementi Centre at Blk 437 Clementi Ave 3 Introduced Educational Psychology Service Affiliated to Singapore Council of Social Service and Community Chest of Singapore 1985 Opening of Clementi Centre at Blk 437 Clementi Ave 3 officiated by the late Dr Tay Eng Soon, Minister of State for Education 1988 Hosted visit to Clementi Centre by President Wee Kim Wee 1989 Established Hougang Centre and relocated Penang Lane office to Hougang Centre at Blk 18, Hougang Ave 3. Opening was officiated by Dr Tay Eng Soon 1991 Expanded premises of Clementi Centre 1995 Set up Yishun Centre. The first brick-laying ceremony was graced by the Parliamentary Secretary for Law and Home Affairs and MP for Sembawang GRC, Assoc Prof Ho Peng Kee. The opening was officiated by Minister for Community Development, Mr Abdullah Tarmugi 1996 Celebrated 20 th anniversary with Charity Musical Chairs project Supported and provided physical facilities and admin support to the Dyslexia Association of Singapore for the first learning centre 1997 Partnered Autistic Association (Singapore) to pilot the Reach- Me Project and provided its interim housing at SCS Clementi Centre 1998 Collaborated with NUS Society, NUS and Tanjong Pagar CDC on the Student Mentorship Programme Participated in the Guidance Programme funded by MCDS 1999 Relocated Hougang Centre from Hougang Ave 3 to Hougang Ave Published findings of the Research Study on The Juvenile Shoplifting Phenomenon 16 ANNUAL REPORT 2011/2012

19 2001 Unveiled new corporate identity to better reflect our mission during a Charity Golf Tournament and Dinner on 2 March, officiated by Mr. Bernard Chen, MP for West Coast GRC Celebrated our 25 th birthday on 7 June and the celebration logo was unveiled by Chairman, RADM (RET) Kwek Siew Jin Organised first professional seminar Reaching Greater Heights on 3 September. It was attended by 333 participants and provided an opportunity for policy makers, academicians, social workers and professionals to exchange ideas and experiences in the field of students work Launched maiden publication Systemic Practice in School Social Work on 3 September by Assoc Prof Ho Peng Kee, Minister of State for Law and Home Affairs, and Chairman of the Inter-Ministry on Youth Crime. He commended SCS and said that it was a laudable effort to document its rich experiences and share them with other professionals Collaborated with SPH s Thumbs Up weekly to organise a public seminar Entry Into Secondary One for parents and their children in primary six on 11 November Organised Walk of Joy on 18 November at Marinade Promenade Park to celebrate our 25 th Anniversary with clients and their families, volunteers, donors, staff and well-wishers. The event was graced by RADM (NS) Teo Chee Hean, Minister for Education and Second Minister for Defence Presented Arms and The Man on 8 December. The joint theatrical production with Vysion Arts Productions aimed to provide young people the opportunity to develop and showcase their potential through their creative involvement in drama Initiated and introduced PSLE Hotline in Singapore 2002 Launched the very first SCS Volunteers Connection Organised the first students seminar Voices and Choices on 26 October officiated by Mr Chan Soo Sen, Minister of State, Prime Minister s Office and Education and Ministry of Community Development and Sports Launched book A Hand To Hold cum Seminar on Children with Special Needs by Dr Ng Eng Hen, Minister of State for Education and Manpower 2003 Published findings of An Exploratory Study on Youths resilience and family values in Singapore in June Organised Professional Seminar on Working with Students A Systemic Approach officiated by Mr Chan Soo Sen, Minister of State for Education, and Community Development and Sports Staff, Ms Esther Koh, awarded the Outstanding Social Worker Award (OSWA) for Led group on School Social Work Study Trip and Conference, 13 to 24 April (United States) Completed Exploratory Study on Out-of-School Youths (OSYs), a joint research project with Singapore Anti-Narcotics Association (SANA) Organised first Youth Mentoring Convention: The Promise of Mentoring on 4 September officiated by Minister for Community Development, Youth and Sports (MCYS) and Second Minister for Trade and Industry, Dr Vivian Balakrishnan Presented paper on Building Social Capital Through Youth Mentoring Programme at Global Social Work 2004 at Adelaide, Australia Organised the first Musical, Project Passion: Howling Tales Initiated Project O for O Levels Students 2005 Launched publication Raising Your Family s EQ, officiated by Mayor Amy Khor, South West District Published The SMP handbook on Mentoring: Friendship, Support and Guidance Staff, Mrs Wong Cher Meng, awarded the Outstanding Social Worker Award (OSWA) for 2004 Organised the International Conference on Inclusive Education: The School as a Caring Community, officiated by Mr Gan Kim Yong, Minister of State, Ministry of Education from 9 to 11 November Organised an Overseas Service Learning Project by youths to Khao Lak, Phuket 2006 Contributed to the formation of Mentoring Partnership International (renamed Centre for Non-Profit Leadership) and provided interim housing at SCS Hougang Centre Co-organised first National Symposium for School Social Work and Counselling 2006 with NCSS ANNUAL REPORT 2011/

20 Organised and presented professional seminar Breaking Barriers, Building Bridges: Helping Youth Pursue Excellence 2007 Launched publication Apart or A Part: The Social Worker s Multiple Journeys Organised Workshop on Helping Self-Mutilating Clients Organised Overseas Community Service Project Project X3 by Youths to Kolap 4, Cambodia 2008 Collaborated with Clementi Woods Secondary School to participate in the Youth Congress organised by National Youth Council (NYC) / National Committee on Youth Guidance and Rehabilitation (NYGR). Guided team to develop a board game titled Theftation which won the Most Innovative Project award Youth COP programme received the South West CDC Community Safety and Security Programme Gold Award Appointed by National Council of Social Service (NCSS) as Centre of Specialisation School Social Work Launched publication School Social Work: A Guide to Programme Planning and Evaluation Organised and presented professional seminar Discovering the Rhythm in You: The Practice of Group Work, officiated by Minister for Ministry of Community Development, Youth and Sports (MCYS), Dr Vivian Balakrishnan Launched publication The Practice of Group Work: Tips on Starting a Group 2009 Staff, Mr. Lee Seng Meng, awarded the 2009 South West District ComCare Award (Social Worker) Relocated Clementi Centre from Blk 437 Clementi Ave 3 to Blk 329 Clementi Ave 2 Organised EMIT!, a year-long programme to celebrate the inaugural Youth Olympic Games Singapore 2010, launched by Assoc Prof Ho Peng Kee, Senior Minister of State (Law & Home Affairs) Set a new Singapore Book of Records for the Largest Contingent of People Carrying Different Country Flags with 153 participants holding up 101 flags to form the letters YOG Youth COP programme received the 2009 South West District s Community Safety and Security Programme (CSSP) Excellent Award Co-organised and presented professional seminar Engaging Youths to Succeed in Schools in conjunction with National Youth Council s ASEAN+3 seminar on Urban Youth Work IV Organised Overseas Community Service Project Going Miles, Bringing Smiles by youths and volunteers to Cambodia 2010 Organised EMIT! Finale Carnival, as a conclusion to the yearlong EMIT! project to promote the values of Youth Olympic Games Singapore 2010, officiated by Assoc Prof Ho Peng Kee, Senior Minister of State (Law & Home Affairs) Research study and publication, In Their Own Words: An Exploratory Study on the Social Coping of Youths with Autism Published the book, Students Care Service: Standards for School Social Work Practice Provided an overseas consultancy service on strategic planning for the Department of Youth & Sports of the Ministry of Education (Career Education and Counselling Division) of Bhutan Youth COP programme received the 2010 South West District s Community Safety and Security Programme (CSSP) Gold Award 2011 Launched the Daisy Phay Foundation Students Care Service Scholarship to benefit full time Junior College students Completed the extension of Yishun Centre Organised a Charity Golf Tournament and Dinner on 4 November at Raffles Country Club, officiated by MG (NS) Chan Chun Sing, Acting Minister for Ministry of Community Development, Youth & Sports 18 ANNUAL REPORT 2011/2012

21 Quantitative Achievements 2011 (Based On Service Volume) 1 Social Work (SW) 2011 Services/Programmes for students 5502 Consultation 61 Counselling/ Casework (SW) 566 Groupwork 1,575 Developmental & Preventative Programmes 1,500 Training 1,650 Special Programmes/ Projects Others 2,103 Enquiries 99 Parents 937 Teachers 475 Other Professionals 222 Volunteers 370 TOTAL 7,605 Educational Psychology Service (EPS) 2011 Services/Programmes for students 1,370 Consultation, Assessment and Casework 694 Intervention Programmes (Learning) 221 Developmental & Preventative Programmes 150 Special Projects 305 Others 826 Parents 401 Teachers 77 Other Professionals 95 Volunteers 253 TOTAL 2,196 Note: 1 Quantitative calculation is based on the total number of service-users recorded and includes multiple-service users. 2 Special Programmes/Projects comprise of Youth Evolution. ANNUAL REPORT 2011/

22 Donors and Sponsors 20 Funders/Donors/Sponsors Ang Bee Lian Ang Kheng Choo Arrowcrest Technologies Pte Ltd Asia Pacific Breweries (Singapore) Pte Ltd Asiatic Engineering Pte Ltd Assoc Prof Rebecca Ang Automexim Supplies & Parts House Pte Ltd Autovox Pte Ltd Ban Song Long Bilahari Kausikan (in memory of late Mr David Kausikan) Bintai Kindenko Pte Ltd CapitaLand Hope Foundation Carlsberg Singapore Pte Ltd Chan Ann Soo Chan Joo Cheng Magdalene Francis Chang Changi Airport Group Eric Chen Chen Zhiyong Chia Han Pheow Chin Seng Hin Pte Ltd Ching Chiak Yong Chong Fui Feung Chong Ha Lee Choo Hong Xian Chooi Luen Hong Choy Wei Hsien Mark Chua Chi Siang Steven Chua Hung Meng The Community Foundation of Singapore Continental Steel Pte Ltd Daisy Phay Foundation Davex Singapore Pte Ltd DBS Bank Ltd Design Aire Engineering (S) Pte Ltd Dick Lee Sunshine Project E+HPS Pte Ltd Economic Development Board Er Hwee Chin ANNUAL REPORT 2011/2012 Far East Organization Frasers Centrepoint Limited Gallop Automotive Pte Ltd Gardenia Foods (S) Pte Ltd Gifts N Spirits Pte Ltd Goldenlink Auto Pte Ltd Goldman Sachs (Singapore) Pte. GRID Communications Pte Ltd Hewlett-Packard Singapore (Private) Limited Ho Kum Yin Ho Man Cheung Ho Wee Kwang The Hongkong and Shanghai Banking Corporation Limited HT Engineering Pte Ltd Hunters Leatherware Singapore Pte Ltd Hydrochem Pte Ltd Iterly Motor Trading Jamaludin Bin Omar Jason Tang Jin Da Goldsmith June Merchandising Corp Pte Ltd K-Cars Auto Centre Pte Ltd Kapil Trikha Kheng Keng Auto Pte Ltd Khong Heng Wai Koh Brothers Group Limited Koh Kim Huat Koh Thong Wee Benny Koh Wee Siong KSB Distribution Pte Ltd Kuik Thiam Huat Kwan Im Thong Hood Cho Temple Kwok Rong Zhen Wendy Lam Chuan Import-Export Pte Ltd Lam Hoo Poon Lau Yee Wan Sharon Lay Auto Pte Ltd Lee Cheng Cheong Edward Lee Foundation Lee Lai Meng Sandy Lee Mui Fong Agatha Lee Swee Meng Kelvin Leon Vin San Kim Leong Lai Fung Lim Hock Heng Lim Meng Poo Lim Neo Chian Lim Tuang Liang Liu Weiliang Albert Lok Lai Cheng Long Tien Koon Low Yoke Yin Elaine Makino Asia Pte Ltd Marina Bay Sands Pte Ltd Mason Industries Pte Ltd MasterCard Asia/Pacific Pte Ltd McDonald s Restaurant Pte Ltd Medtronic International Ltd Ministry of Community Development, Youth and Sports Mitsubishi Electric Asia Pte Ltd National Council of Social Service / Community Chest National Crime Prevention Council Nestle Singapore Pte Ltd New Creation Church Nexus, MINDEF Ng Leng Kim Ng Soy Ng Susan Ng North West Community Development Council OES Construction Pte Ltd Ong Whatt Soon Ronald Ooi Jingyu Pacific International Lines (Pte) Ltd Patten Frederick Po ad Bin Shaik Abu Bakar Mattar Poh Hock Heng William Pok Teck Guan Chris Punggol Primary School (Mid-Autumn Festival Project) Quantum Automation Pte Ltd Robert Bernstein

23 Robert Bosch (SEA) Pte Ltd - Automotive Aftermarket Sanichem Industries Pte Ltd Sealand Turbo-Diesel Asia Pte Ltd Seatown Holdings International Pte Ltd SEED Programme Donors Sembawang Shipyard Pte Ltd Sentosa Development Corporation Serene Land Pte Ltd Shiu Soo Fang Sim Hwee Hoon Simon Cheong Fund Singapore Food Delight Manufacturer Pte Ltd Singapore Land Authority Singapore Police Force Singapore Press Holdings Singapore Telecommunications Limited Singapore Totalisator Board Singapore Tourism Board SingTel Touching Lives Fund SMRT Corporation Ltd Swee Seng Credit Pte Ltd Systems on Silicon Manufacturing Co. Pte. Ltd Tan Ah Chew Dr Tan Bee Wan Tan Chin Tuan Foundation Tan Huai Wern Tan Seet Koh Tan Wei Auto Pte Ltd Willie Tan Teck Soon Lee Auto Supply Pte Ltd Temasek Holdings (Private) Limited Teo Wan Koon Elaine Thong Lee Trading Pte Ltd T-Touch Treasury Wine Estate Tye Soon Ltd UBS AG Urban Redevelopment Authority (i Light Marina Bay 2012) Assoc Prof Vilma D Rozario VMSD Pte Ltd Wan Chee Foong WB Air Techniques Pte Ltd Wee Yong Yong Wholetree Foundation Limited Wilmar Trading Pte Ltd Yeo Hew Siew YHS (Singapore) Pte Ltd YTL Starhill Global Property Contributors/Partners ACS International AJC Interact Club Ang Mo Kio Family Service Centre AWWA (Asian Women s Welfare Association) Bintai Kindenko Pte Ltd Central Narcotics Bureau CHIJ St. Joseph s Convent Children-At-Risk Engagement Association (CARE Singapore) City Harvest Church Clementi Community Centre Clementi Neighbourhood Police Centre Clementi Primary School Clementi Town Secondary School Clementi Woods Secondary School Coca-Cola Singapore Beverages Pte Ltd Crossroad Youth Centre (Care Corner FSC) CWS-BT YouthReach Eco Cicada Economic Development Board The Esplanade Co Limited Feng Shan Community Club Football Referees Association of Singapore Frasers Centrepoint Limited Fuchun Primary School Geylang United Football Club GIM Sports Pte Ltd Greendale Secondary School GRID MMS Health Promotion Board Holy Innocents High School Holy Innocents Primary School The Home Team The Hongkong and Shanghai Banking Corporation Limited Hougang Neighbourhood Police Centre Hwa Chong Institution Institute of Mental Health, REACH Team Institute of Technical Education College East Kent Ridge Secondary School LEO Club of Singapore Metropolitan Marymount Convent School MediaCorp Pte Ltd MINDS (Movement for the Intellectually Disabled of Singapore) Montfort Secondary School Nanyang Girls High School Nanyang Polytechnic School of Interactive and Digital Media Nee Soon East Community Club Nee Soon East Community Emergency and Engagement (C2E) Committee Nee Soon East Neighbourhood Police Centre Nee Soon South Community Club Nee Soon South Neighbourhood Police Centre New Town Primary School New Town Secondary School Nexus, MINDEF Susan Ng Ngee Ann Polytechnic NIE GESL (Group Endeavours in Service Learning) North West Community Development Council NTU Community Service Club NTU WSC - Overseas Volunteering Expedition NUS Community Service Club Orchid Park Secondary School People s Association (Women s Programmes Unit) Raffles Institution Ren Ci Hospital Serangoon Neighbourhood Police Centre Serangoon Secondary School Shaw Organisation Sim Cher Guan Singapore Civil Defence Force (1st Division HQ) Singapore Pools (Private) Limited Singapore Press Holdings St Andrew s Junior College Jennie Tan Temasek Holdings (Private) Limited Tuas Power Ltd Ulu Pandan Community Club Yishun Town Secondary School Youth Guidance Outreach Services Yuying Secondary School ANNUAL REPORT 2011/

24 "It is one of the most beautiful compensations of life, that no man can sincerely try to help another without helping himself." Ralph Waldo Emerson 22 ANNUAL REPORT 2011/2012

25 Highlights of Services and Programmes 24 Drumming Up Fun And Funds 26 Getting Children and Youth In SYNC 32 YOUTH COP Becomes Model To Follow 34 Growing League of Ace Footballers 35 High Demand for Enhanced STEP-UP 36 Guidance for Young Offenders 37 Helping Students With Learning Difficulties 40 Providing Clinical Supervision and Consultancy 42 Connecting with Volunteers ANNUAL REPORT 2011/

26 Drumming Up Fun And Funds The first SCS Carnival of Drums proved to be a stirring experience for a Sunday afternoon crowd. The audience spontaneously repeated dong tat dong tat tat to keep up with the rousing beat of the drums. Some danced on the grassy dance floor while others clapped along or moved to the rhythm of the dhol drums. The carnival atmosphere was beating with life. Held at the Bay, the carnival was also educational. The event showcased a myriad of drums as varied as bongo to daiko. The multi-cultural mix was vibrant Malay, Indian, Japanese, African, Korean and Malaysian and the audience was thrilled by their unique styles and sounds. Drumming groups came from different communities and as far as Johor Bahru. Even our own SCS Hougang Centre boys brought along their unique set of dustbin drums that certainly did not pail in comparison. The Drum Chaos, as the boys from Serangoon Secondary School called themselves, proved that drums can be anything, and anyone can play the drums. There is a kind of magic in this, says SCS Board member, Dr Ang Seng Bin. In drumming, we do not need a music score so anyone can play these drums. The drums cut across language and ethnic barriers, even across different physical abilities. If one hand is immobilised by a stroke, for example, the other hand can still play the drums. Dr Ang organised the first community drumming event with some friends in Since then, other drum groups have sprouted all over the island and on 11 March 2012, 1500 people gathered for the SCS event. Drumming holds a special appeal for our own youths. It keeps them socially connected, focused and motivated. For years past, drums were used to arouse courage in soldiers on the battlefield. Today, they are helping our youths fend off frustration and boredom, and create a social and emotional outlet for their youthful energy. One drum player, 14-year old M. Danial remarked, When I play, I feel very happy. And according to a volunteer drum instructor, Walter Lim, Drumming also creates social camaraderie because drum group practices require sacrifices from each group member for the sake of others. It cannot be an individual thing. The group comes first. The Carnival of Drums was also a fundraising event organised by SCS. It was to culminate in a community drum circle of 1,500 people but for the rain. SCS hopes the next Carnival of Drums will enjoy better weather and see even more participants and drum enthusiasts supporting the event. 24 ANNUAL REPORT 2011/2012

27 New Scholarship For Junior College Students Mr Ng Hark Cheng (L), a trustee of the Estate of Late Dr Phay Seng Whatt, and Mrs Ivy Goh (R), Hon. Treasurer of SCS, at the MOU signing and cheque presentation ceremony. On 10 September 2011 at a cheque presentation ceremony, a very generous donation of $5.05 million was presented to Students Care Service by the trustees of the Estate of Late Dr Phay Seng Whatt to set up The Daisy Phay Foundation-SCS Scholarship. It will benefit good, needy and deserving students who are pursuing full-time junior college education. Dr Phay Seng Whatt was a medical doctor who made invaluable contributions to Singapore. He held various positions in the government and was instrumental in the selection and appointment of all levels of public servants during his tenure as the Chairman of the Public Service Commission from January 1962 to June The Daisy Phay Foundation-SCS Scholarship will award up to 20 scholarships each year, starting from 2012, through income generated from the endowment fund created from the donation received. Successful applicants will each receive a scholarship worth $1,000 a year for two years. Scholarship recipients are also encouraged to volunteer at Students Care Service to help tutor and mentor younger students in need of support. SCS Charity Golf Tournament 2011 A Charity Golf Tournament was held on 4 November 2011 and it was attended by MG (NS) Chan Chun Sing, Acting Minister for Community Development, Youth and Sports, as guest-of-honour. With fairly good weather and the support of more than 120 golfers, the event managed to raise $120,000 from donations and from an impromptu but very competitive auction of donated wines and prizes. The golfers enjoyed themselves and the day rounded off with a delicious meal, good company and a warm spirit of charity. ANNUAL REPORT 2011/

28 Getting Children and Youth In SYNC SYNC is a school social work programme designed to maximise the potential of youth and children through close collaboration with schools and by connecting students to community support. These youth and children often grapple with emotional and behavioural challenges because of difficulties at home and in school. Children and youth who experienced frequent failures tend to lose their self-confidence. In some instance, they may also withdraw from their peers or engage in antisocial behaviour to regain a sense of competence. To support them in achieving success despite challenging circumstances, a number of programmes are run by our different centres to benefit them. CACTUS CLUB Targeting children aged 7-10 years old, SCS Clementi runs Cactus Club with aims to build resiliency and self confidence in children. The club provides a safe platform for the children to voice their feelings and thoughts, and it creates self awareness. It helps them discover their strengths and weaknesses and find internal resources to manage their emotions and behaviour. In addition, the club provides opportunities for the children to process with social workers their failure and success through activities. The children enjoyed coming for Cactus Club activities and were very happy to make new friends at the club. Nine groupwork sessions were organised to instill positive values using mediums like songs, games, experiential activities and discussions. The children also put in a lot of effort to prepare for a two-day song performance at a Give A Hand Bazaar at Vivocity organized by Community Chest. It helped to build the children s perseverance and self-confidence. SMURF HUNT On 2 September, 2011, a SMURF Hunt was organised by SCS Hougang as part of the children s holiday programme. 23 children aged 6-12 took part in various group activities and games conducted at Centrepoint shopping mall. The children also learnt decision-making skills when they were brought shopping. Every child was entitled to shop for items using vouchers that were sponsored by Frasers Centrepoint. With the assistance of corporate volunteers from Frasers Centrepoint, the children bought things for 26 ANNUAL REPORT 2011/2012

29 themselves, such as toys. Two children, however, impressed the social workers and volunteers with their filial piety and thoughtfulness. Javier, aged 9, used his vouchers to buy fruits for his parents and stationery and toys for his younger sister. Alvin, also 9, bought a bouquet of flowers for his mother. When asked, Alvin replied shyly, Because my mummy likes beautiful flowers. I think she will be very happy to see these flowers. A PILOT PRETEEN LEARNING PROGRAMME A pilot programme, Learning to Learn was conducted by SCS Yishun Centre for children, aged This social-emotional groupwork package was conducted over six sessions and aimed at helping children communicate, relate and socialise with others. A total of 20 children benefitted from the sessions. The groupwork conducted three series on Learning to Learn about Me, Learning to Learn about You, and Learning to Learn about Us. The first series focused on helping children learn about themselves and their feelings. The second series taught them about friends, and the third series was about working as a team. To ensure optimal learning and interaction, the children were split into two groups lower and upper primary - with three facilitators per group. Using Yoyo Bear as a mascot, interesting multi-media, games, drawing, journaling and story-telling were used to engage the children. TRAMPOLINE CLUB In 2011, SCS Yishun s Trampoline Club served 20 preteens aged We conducted two runs of activities over 8 sessions each, including a Family Day event after each run. Growing Self was the year s theme and activities were crafted around the theme. We held a time management workshop and an art workshop. Students were also brought outdoors on a Bukit Timah hike. The families of these pre-teens were invited to join our outings to Fish Farm and Goat Farm. It was a good bonding time for the families as well. A special note of thanks goes to Nee Soon East Community Centre (NSECC) which hosted many of our club activities while our centre was undergoing renovation last year. START! PRETEENS MENTORSHIP PROGRAMME START! Preteens Mentorship Programme is a new initiative by SCS Clementi in In view of rising needs for academic support and positive social skills development among preteens, a mentorship programme was set up to inculcate four positive learning attitudes: Stay Focused Try and try Ask for help Be Responsible ANNUAL REPORT 2011/

30 SYNC Preteens - Students from Preteens Club having a fun time at the beach. The structure consisted of 45 minutes of study time and 45 minutes of playtime. Each preteen was paired with an adult mentor who provided guidance in school work, as well as socio-emotional support during playtime. The mentors also served as positive role models and caring adult figures for the preteens. The 14 mentoring sessions conducted in 2011 were well-received by the preteens and their parents. SYNC Youth - Youth celebrating their debut performance before family, friends and supporters at "There Are No Limits" concert. THE ARTS ZONE SCS Hougang ran an interest-based group for the youths. Called The Arts Zone (TAZ), it was aimed to help youths attain at least one area of youth development (competence, character, connections, confidence or contribution) by engaging in healthy and constructive arts-related activities. The students learnt and experienced different art forms and wherever possible, they were provided with platforms to showcase what they had learnt. Towards this end, a concert, There Are No Limits was staged on 19 April 2011 at *scape No Limits Lab with support and partnership from Temasek Holdings. The project lasted four months and it was very wellreceived. 21 youths were challenged to dream of performing on stage before a 200-strong audience. The dream became reality when the youths committed time and effort to achieving it. SYNC Youth - Morene, ED, thanking our Corporate Partner T-Touch (Temasek) for making the concert a dream come true for our youths. 28 ANNUAL REPORT 2011/2012

31 The concert allowed the youths to showcase their skills and learn from their peers. The competitive element generated friendly tension between the bands as they tried to out-perform each other. In the process, new friendships were forged. For some, the achievement was the sweet taste of getting through a maiden performance. According to Ashaari, a guitarist of Freedom Garden, [It] helps us overcome our stage fright and gain more confidence for subsequent performances. For others, achievement was getting the heartwarming presence of family, friends and teachers giving support to their passion for music. FOUR-STAGE YOUTH EVOLUTION YOUTH EVOLUTION is a community-based youth development programme of SCS Clementi. Using a 4-stage evolution model, it seeks to strengthen the social and emotional resilience of youth so that they can discover themselves, stay away from delinquent acts, and achieve personal successes. The operation of the Youth Evolution Clubhouse also serves as a good outreach and engagement point for social workers to work with students from neighbourhood schools. It provides a safe hangout for students after school and gives them a place to discuss developmental issues with professional social workers and trained befrienders. Positive interactions will allow students to learn how to cope with challenges and transitions they face in adolescence. ANNUAL REPORT 2011/

32 Emerging from Silence Suhaimi (not his real name) was an eleven-year old boy who had difficulty expressing himself. When he was in lower primary, he was observed for possible selective mutism. He came from a family of seven. His father was the sole breadwinner and got by with financial assistance from Community Development Council. As such, Suhaimi s parents could not afford enrichment classes for his speaking difficulties. Consequently, he became irregular in school attendance. Interested students who want more can enter Level 2 Youth Evolution programmes. The Level 2 programmes include the Youth Mentorship Programme, Young Achievers Club, Jukebox Club and Soccer Outreach Programme. From there, they can move up to Level 3 and 4 in the 4-stage evolutionary process. We are heartened that many students have moved on to the level 3 and we look forward to seeing the first batch of level 4 students in the near future! YOUTH EVOLUTION AWARDS NIGHT Held on 23 June 2011, the inaugural SCS Youth Evolution Awards Night was organised by SCS Clementi to recognise youths who have experienced positive growth, made great improvements in their lives and excelled in character and attitude. Attended by 160 youths and their parents, Youth Evolution Awards Night reinforced the youths sense of self worth. It was a significant moment for the youths as they made special efforts to groom themselves for the evening and put on their best behaviour. It was also a proud moment for those who have worked directly with these youths. When Suhaimi was referred to SCS Hougang in 2010, he was placed in the Preteens Club while under casework. Preteens Club caters to children aged to help them develop positive values and social competencies. When Suhaimi first attended Preteens Club, he was very quiet and unresponsive. He would stare blankly at a distance when spoken to. As the Preteens Club progressed, Suhaimi started to take part in sports and he slowly opened up. He started with monosyllabic answers in English and progressed to short phrases. Later, with some guidance, Suhaimi was able to share his feelings with an entire group during Preteens Club check-in. His progress was a great encouragement to all staff and volunteers. His teacher also observed that he had become more socially engaged in school. As of mid 2011, Suhami s school attendance had also begun to show improvement. 30 ANNUAL REPORT 2011/2012

33 Parenting Workshop On Sex And Sexuality FLEA MARKET FOR Keep Serving to Keep Growing was the theme of 2011 at SCS Yishun. This is a centre-based programme working with students referred from our school-based work. The programme provides good outlets for youths to socialize with their peers. On 25 November 2011, a Charity Flea Market was held at EDB (Economic Development Board). Both our youths and volunteers spearheaded a business idea and worked together to plan and participate in the charity project. Besides raising funds for charity, the aim was to increase social awareness and selfesteem among our youths. It was encouraging to see our youths coming forward for the project despite having to work part-time during the school holidays. Weeks of hard work finally paid off when they were commended by EDB for their heartwarming guitar performance and their art of nail-painting. Betty Ho, EDB corporate volunteer said, Thank you for sending the SCS (Yishun) team to participate in our Charity Flea Market. Special thanks go to your volunteers, the guitarists, pipa performer and the youth who manned the nail-painting stall, for their time and great performance. The youths managed to raise $810 which they donated to Students Care Service. When they gave of themselves, they also gained a caring and community spirit. They ended the project on a glowing and happy note. In response to Xinmin Secondary School's request, a parenting talk to equip parents with skills on Demystifying Sex and Sexuality was conducted on 24 September It was to help parents engage their teenagers on an issue facing youths today. The talk provided parents with helpful information on teenage sexuality matters. It also gave parents the PLANT framework which provides parents with guidelines on how to engage their teens about sex and sexuality. These parents had to put the PLANT framework into practice at the workshop. The talk also increased parents awareness of protective factors that could help teens adopt healthy sexual behaviours. These factors included knowledge on AIDS and other diseases, building bonds with fathers, parental monitoring and education. A total of 29 parents attended the talk. In a survey conducted after the talk, 100% of the respondents agreed that the workshop had helped them become more aware of how they could engage their teens on sexuality matters. All of them also agreed that they were made more aware of protective factors to safeguard teen sexuality. They would highly recommend this workshop to others. ANNUAL REPORT 2011/

34 YOUTH COP Becomes Model To Follow YOUTH COP Becomes A Model to follow In the last four years, YOUTH COP has been featured on Crimewatch, a local TV programme shown on different channels in four different languages. It also appeared on Channel News Asia, Today, The Straits Times and Lianhe Zaobao. The programme was highlighted at a professional workshop on Working with At-Risk Youths, conducted at the ASEAN + 3 Seminar on Urban Youth Work IV in 2010 and at the SASW 40th Anniversary Social Work Symposium in YOUTH COP is an award-winning social work programme which helps tackle youth crime and juvenile delinquency in our community. Based on sound theoretical frameworks and the collaborative efforts and resources of different constituent partners, YOUTH COP emphasises the tripartite working relationship involving Students Care Service, a local school and a Neighbourhood Police Centre. Started in 2007, YOUTH COP sets itself apart from other existing programmes because it views youths as community assets rather than liabilities. The programme has been implemented in three schools in collaboration with two Neighbourhood Police Centres. There are now plans for SCS to run this programme in six schools by the year 2013, and to train other social service organisations to implement the same YOUTH COP programme in other schools. 32 ANNUAL REPORT 2011/2012

35 Two inspiring YOUTH COPs Recently, while hanging out with their friends in the neighbourhood, they discovered that the bicycle they were riding on was a stolen item. When the owner of the stolen bicycle spotted them and gave chase, the boys panicked and ran away. But Neil and Shafi approached the YOUTH COP social worker who sat down and processed the whole incident with them, helping them decide on what they should do. Neil and Shafi (not their real names) joined the YOUTH COP programme when they were in secondary one. They had disciplinary issues in school and were at risk of delinquency. By working with our social workers and the police officers, they began to see themselves as positive contributing members of the community instead of the bad boys they were identified with. The two boys decided that they must correct the wrong they had done. With the help of the social worker, they persuaded their friend who stole the bicycle to return it. The boys then took the bicycle and went in search of the owner. The owner was very thankful when they returned it and praised the boys for the courage to own up to their mistakes. The two boys were filled with pride and one of them told the social worker, I am proud to be a YOUTH COP member! Their parents and school were notified of their exemplary acts and it reinforced their commitment to be positive role models in the community. ANNUAL REPORT 2011/

36 Growing League of Ace Footballers to their teams. This in turn enabled them to positively inspire and influence each other, and learn the importance of character over skills. As the players started to talk about the unique football league with their friends, neighbours and siblings, the number of participants also grew. Youths at the Coca Cola Home United football clinic saw the successful implementation of ACE Football League (A.C.E stands for Aspiring towards Character Excellence) a youth developmental and social work intervention pilot programme for youths aged 12-17, using football as a medium. Four youth teams were formed and they played football matches in a league spanning five months. During this period, social workers intervened in the players lives by instilling positive character and imparting life skills. This was to help them stay clear of delinquency and to give them a sense of purpose. The players found meaning and a sense of affiliation One such example involved a trio of brothers, Su, So and Sa, aged 16, 15 and 12, who joined the league one after another. Even though Sa was only a pre-teen, his involvement was an opportunity for preventative work. Another example was Yee, aged 16, who was involved in fights and petty crimes until he was given the captain s armband. It gave him a sense of responsibility, confidence and purpose beyond his delinquent behaviour. He began inspiring his younger players towards positive behaviour and guiding them in football skills. The success of the ACE Football League in 2011 was given a boost with official funding from UBS AG in the first quarter of Their sponsorship enabled ACE Football League to expand to a total of 10 teams, with four teams coming from other youth agencies in Singapore. The result was a collaborative and synergistic partnership with four voluntary welfare organisations: Youth Infinity (AMK FSC), YouthReach (Boys' Town), Youth Guidance and Crossroads Youth Centre (Care Corner FSC). We were able to discuss and exchange new ideas and share resources which expanded the programme even further. 34 ANNUAL REPORT 2011/2012

37 High Demand for Enhanced Reserved Girl Takes a Step Forward STEP-UP SCS Hougang Centre has experienced increased demand from schools for its Enhanced STEP-UP programme (ESU). Since it started in 2010, school counsellors and teachers have expressed growing interest in the programme as a good source of support for students and their families. But the demand is stretching the Centre s resources to the limit. Enhanced STEP-UP, a client-centric school social work programme funded by MCYS and NCSS/ ComChest, helps students who are at risk of dropping out of school or are school drop outs. These students may lack the motivation to study, face strained relationships with school authorities and parents, and often receive negative peer influences. Since ESU started, we have seen students re-engaged when they were initially at risk of dropping out of school. One such case was a student from a lower income single-parent family who was diagnosed with special needs and was not attending school for a long period of time. The family also faced mental health challenges. To transit him back to school again, our social worker worked closely with the student, his family and school to provide an environment that could facilitate and encourage him to be re-engaged. After several home visits and numerous meetings with the school, we managed to gain full support from the mother. The school also became willing to be flexible about his school time, curriculum and attire. The student is now returning back to school very slowly but surely. While there are lapses in his progress and work is still ongoing to achieve the best outcome, the process has provided rich experiences for the student. He discovered his creative skills and gained significant affirmation. His mother came to accept his special needs and learnt resilience in the face of very challenging life circumstances. In 2011, Hougang Centre served a total of 136 students across 14 schools. At Yishun Centre, a total of 54 students from five primary and eight secondary schools also benefitted from the programme. Some of the youths on ESU were also linked to our centre-based programmes for further engagement. One became an SCS volunteer at Yishun Centre and started to show remarkable increase in self-esteem. Siti (not her real name) was referred under ESU by her school counsellor because she had not been attending school for a few months. She used to be a good student with no disciplinary problems and so the teachers were puzzled by her truancy. After several visits to her home by teachers, counsellor and principal, they still could not get her to turn up for classes. Referred under ESU, our social worker s first impression of Siti was a very quiet and reserved girl who responded only by nodding or shaking her head. Over time, Siti opened up and shared about being called names in class. Although the school counsellor had addressed this issue with the class, Siti still felt a sense of alienation. This experience had brought back painful memories of similar experiences in her primary school years. Siti felt that her efforts in building good relationships with her classmates had gone down the drain. As a result, she refused to return to school even though she wanted to finish her studies. As Siti was reserved by nature, our social worker spent many months building rapport and working with the school to explore ways to support her. It was hard to get her to return to school for lessons but by taking turns with the family to bring her to school, she finally took her exams and moved on to Secondary 4. Although returning to classes is still a bit of a struggle, Siti has since become more responsive. The evolving experiences of cases like these, while not always quantifiable, are nevertheless valuable and significant to all who partake in the journey. ANNUAL REPORT 2011/

38 Guidance for Young Offenders Angry Girl turned over a New Leaf There is often an underlying problem behind the cases referred to the Guidance Programme. The Guidance Programme (GP) is a six-month counselling and rehabilitative programme for youths who have offended the law. Those who successfully complete the programme are often let off with a stern police warning in lieu of court prosecution. In 2011, Hougang Centre attended to a total of 48 cases. Besides individual casework sessions with young offenders, we also emphasised engagement with family members. This was done through family counselling sessions, parent-teen group work and a family day. At the GP Family Day 2011, the youths in the Guidance Programme at Hougang went to the Singapore Flyer with their family members. The outing marked the end of groupwork sessions and built on the bonding established between the youths and their family members. Each family was given tasks to compete with other families in a friendly contest. The top 3 winning teams completed all the tasks in the shortest possible time. Some of the tasks included taking family photos against the backdrop of the Esplanade or Marina Bay Sands, and doing various versions of the scavenger hunt. The families had to work as a team, complementing one another s strengths and compensating for one another s weaknesses. All the activities were designed to allow participants the chance to practise communication skills. At the session to debrief participants, parents shared how the youths often tended to be aloof and parents had to second guess what was on their children s mind. One of the activities, One-way communication vs Two-way communication, provided a platform to address that concern. Such experiential activities taught the youths skills in clarifying and responding with appropriate tone/ attitude in order to help improve their communication patterns with family members. The Family Day programme received positive feedback from the participants. They seldom had the opportunity to bond with their families. The youths, in particular, felt drawn closer to their family members as a result of what they had discovered about each another through the activities. They became more motivated to work at the relationships with their family members. When Sri (not her real name) first came to our centre, she complained frequently and was extremely upset about her mother. She would tell her mother off in front of others and would also scream at her to shut up if she did not like what she heard. Our social worker assessed that Sri was unhappy with her mother because she felt that her mother favoured her brother more than her. She thought her brother got better treatment and was often given special privileges not accorded to her. In the course of our programme, Sri began to discover things that her mother did for her without her knowledge. As a result, she became less critical towards her mother. She also became more cooperative in coming for counselling sessions. She kept to her appointments and also came for all the groupwork sessions. Her rapport with our social worker and the other members of the group began to reveal her leadership potential. She gained the trust of the group and was looked up as a leader by the group. She also became a resource for the facilitators. 36 ANNUAL REPORT 2011/2012

39 Helping Students With Learning Difficulties The Educational Psychology Service (EPS) is a core service provided by SCS to serve students with learning difficulties and studying in mainstream schools. In the past year, our team of educational psychologists, and learning specialists served a total of 1,370 students besides parents, teachers, volunteers and service providers through a spectrum of services. These services include psycho-educational assessment, consultation, counselling, and intervention programmes which focused on cognitive, literacy and social competence development. We also organised developmental camps and conducted talks and workshops on learning difficulties and special needs. Most of our students came from families who were unable to access help due to financial constraints. The children had learning difficulties with multiple related social, emotional and behavioural issues. Through our programmes, we walked closely with these students in their journey towards realising their potential. ANNUAL REPORT 2011/

40 Read With Me: Sense of Sight. Read With Me: Big Book Reading. Reading Stars: 3 Golden rules. ASSESSMENT AND DIAGNOSIS SERVICE It is critical that students with learning difficulties are assessed early. Students with dyslexia or autism, for example, are often misunderstood as having attitude problems because their conditions are not easily discernible. By the time they reach secondary school, they begin to exhibit other behavioural and coping issues which become harder to address. Our Assessment and Diagnosis Service provides valuable insight into students learning difficulties, learning styles, problem-solving processes and responses to tasks. In 2011, 100 full psychological assessments were carried out. Consultation sessions were also conducted with parents, caregivers and teachers who needed help on how to better support these children in their learning journey. They were given recommendations on suitable approaches to address the student s needs. When this process was put in place, students subsequently found opportunities to experience themselves differently and positively, learn new skills and experience success. This eventually led to greater self-confidence as well. ALPS : ACTUALISE LEARNING POTENTIAL AND PROMOTE SOCIAL SKILLS ALPS is an intervention programme run by our learning specialists. It aims to promote language acquisition and literacy development, sharpen attention, concentration, logical thinking, accurate perception, auditory processing and memory skills, and promote social competence such as Attention, Self-control, Politeness, Independence, Respect, Empathy, forming the acronym, ASPIRE. In the past year, the ALPS programme served 137 mainstream students aged 5-11 who were experiencing learning and related social and emotional difficulties. These students were referred to the programme after being assessed by the Educational Psychologists at SCS. Some were referred by various other agencies including hospitals and family service centres. The majority of these students were referred to us because they were not performing at the level of their peers. However, by introducing a multisensory approach, and incorporating social skills and competence components into lessons, the students confidence in learning grew. In addition, they became more able to express their thoughts and views. One mother said of her 8-year old girl, She is able to read on her own now. She shows more confidence in doing her work. One father, Mr Ng, also remarked of his 9-year old girl, My child likes to attend lessons at SCS. It helps expose her to learning opportunities and increase her confidence in learning. 38 ANNUAL REPORT 2011/2012

41 Volunteers guiding a child. READING STARS : SOCIAL SKILLS TRAINING AND READING FOR STUDENTS A large percentage of parents are primarily concerned about their children s reading and academic skills. However, these children often have low selfesteem and social difficulties which have affected their learning abilities. Reading STARS is an initiative created to address this need. Reading Stars Outing: Bottle Tree Park Many of our students came from disadvantaged backgrounds with no opportunities to develop both social and reading skills at the same time. Partnering us in running this programme were corporate volunteers from HSBC bank and student volunteers from National University of Singapore and Ngee Ann Polytechnic. Their vibrant and youthful personalities contributed to creating a fun and natural learning environment for the children. This made it easier for students to use and practice their social and communication skills. The children participated in a variety of group activities and also had oneto-one reading time with their volunteers. These volunteers modeled good reading habits, held discussions about the stories that the children had read, and shared the joy of reading with them. Following a recent review, reading-related tasks were also incorporated into group activities. The children were engaged in balloon sculpting and making salad based on reading instructions and recipes. Besides learning to transfer knowledge into practice, the children learnt to persevere and learn from mistakes. They had to overcome fears of introducing themselves to a group. They also learnt to try again whenever they fail. For many of them, making reading a hands-on activity was a first-time experience for them, and a memorable one. Some of them requested for extra reading materials, showing their interest and motivation to continue cultivating the reading habit at home. Ready for School Camp: Simple Comprehension. ANNUAL REPORT 2011/

42 Providing Clinical Supervision and Consultancy For the third consecutive year, our Training and Consultancy Division has been providing professional supervision service to a team of social workers from a VWO serving children with intellectual disability. A total of 98 service hours were invested to nurture and equip the social workers through individual supervision and team consultation sessions. This past year, it also involved mentoring and grooming their potential clinical supervisors and team leaders. Journeying with the team of highly committed and passion-driven social work practitioners was both an enriching and rewarding experience. We received positive feedback that the service was very beneficial and relevant to their professional development. There was also another team of school social work practitioners in a Family Service Centre (FSC) who engaged our services. A total of ten team-consultation sessions were conducted for their social workers who worked with at-risk students. Our years of experience working with schools and students using the systemic perspective came in useful. The programme proved relevant to the team. We also provided supervision and casework management services for a team of social work staff from a Children s Home. This engagement started in March Similar clinical supervision was also provided to a lone social worker from a social service agency serving youths. The training and consultancy service we provide has a multiplier effect. By enhancing the professional capability of social work practitioners, we are influencing the professional landscape of the social service sector in Singapore. 40 ANNUAL REPORT 2011/2012

43 Social Work Symposium 2011 Visit from Hong Kong Social Workers SCS Clementi Centre hosted a group of social workers from the Social Services Department of Yan Chai Hospital in Hong Kong on 29 November In addition to sharing school social work and youth work practices in Singapore, there were exchanges of ideas and dialogues on the programmes and services in Hong Kong and Singapore. The visit concluded with a tour of the centre. Social workers from both organisations gained greater insights into the practices of social work in the two countries. The Singapore Association of Social Workers (SASW) 40th Anniversary Symposium 2011 was held at Concorde Hotel on 21 July 2011 with His Excellency, President S R Nathan as the Guest-of-Honour. Attended by 450 social workers, the Symposium brought together established speakers from the field to share on indigenous social work approaches and the role of social work professionals in Singapore. SCS staff, Lee Seng Meng and Zhuang Xinyan, were invited as speakers and they presented a workshop on Winning Ways with At-Risk Youths. The workshop was very well received and they received positive feedback from participants who were highly impressed with the sound theoretical concepts, approaches, frameworks and strategies of the YOUTH COP programme. Other visits: 2 Feb Visit by social workers from Macau - Uniao Beral das Associacoes dos Moradores de Macau. 3 Jun Children s Team Open House - Schools and VWOs in Hougang, Serangoon, Punggol and Seng Kang (total of 21 participants from 14 organisations) 16 Sep Visit by 7 staff from Asian Women's Welfare Association (AWWA). 19 Sep Visit by The Chinese Rhenish Church Hong Kong Synod and Choi Wan Rhenish Integrated Children and Youth Services Centre. 20 Sep Visit by NIE lecturer and 20 undergraduate students: Bachelor in Special Education. 14 Oct Youth Team Open house - Schools and VWOs in Hougang, Serangoon, Punggol and Seng Kang (total of 21 participants from 14 organisations ANNUAL REPORT 2011/

44 Connecting with Volunteers The Volunteer Management Development Programme (VMDP) is an integral part of the work of SCS. Volunteers make unique and significant contributions towards many of our centre-based activities and are appreciated by both staff and beneficiaries alike. Volunteers Connection 2011 marked the 10th year of bringing together our valuable partners and volunteers from all three centres at a single celebratory appreciation event. Volunteers - You drive us forward! was the year s theme and it captured our appreciation for the spirit of volunteerism in SCS. Held at YWCA Fort Canning Lodge on 10 September 2011, Volunteers Connection 2011 was attended by 130 volunteers. We also got the volunteers to reflect on their volunteering journey in SCS and here are some responses: What Motivates you in your volunteering experience in SCS? To see the clients benefit and improve from the sessions Knowing that I can be a blessing to someone Devotion of staff being a strong drawing force for me to continue Good relationships with fellow volunteers and SCS staff 42 ANNUAL REPORT 2011/2012

45 If your volunteering experience in SCS is like a car, what type of car would it be? Audi. The functionality, massive benefits gained from volunteering Caravan. Functional, effective and homely A truck. Always supported and made to feel part of the family moving together Bus. Many people on board having a great time together Toyota picnic. A family car. We are all in this together, like a family, moving together Antique car. Old but steady and keeps going. It doesn't fail to drive Honda. It is not flashy but sturdy and reliable A type of car that gives different experiences on every ride Space wagon! Big and plenty of space for more volunteers and friends Taxi. Bringing People where they wish to go, safely and surely Nothing less than a 'F1 Race' in line with the theme 'You Drive Us Forward!' At SCS Clementi, one volunteer group stands out. Since 2009, the NUS Community Service Club has been partnering the Clementi Centre Youth Evolution Team to reach out and support the youth in the community. Initially, they gave logistical support to our social workers. Eventually, they gained so much experience and knowledge in working and engaging with youths that they have now taken on the management and running of the Youth Clubhouse totally on their own! They now call themselves the Clementi Youth Sparks. In all, our volunteers had made selfless contributions of time and effort and became co-drivers in our journey to maximise our students potential. We will continue to value and work closely with them to drive SCS forward. Train. Always serving the community rain or shine ANNUAL REPORT 2011/

46 To accomplish great things, we must not only act, but also dream; not only plan, but also believe. 44 ANNUAL REPORT 2011/2012 Anatole France

47 Financial Reports 46 Statement by the Board 47 Independent Auditor's Report 49 Balance Sheet 50 Statement of Comprehensive Income 51 Statement of Changes in Accumulated Funds 52 Cash Flow Statement 53 Notes to the Financial Statements ANNUAL REPORT 2011/

48 Statement by the Board In our opinion, the accompanying balance sheet, statement of comprehensive income, statement of changes in accumulated funds and cash flow statement and the notes thereto exhibit a true and fair view of the state of affairs of as at 31 March 2012 and of the results, changes in accumulated funds and cash flows of the Society for the year ended on that date. At the date of this statement, there are reasonable grounds to believe that the Society will be able to pay its debts as and when they fall due. On behalf of the Board, GOH CHEE KONG Chairman REBECCA ANG PEI-HUI Hon. Secretary KOH KIAT LAID IVY Hon. Treasurer MORENE SIM SOCK NGEE Executive Director Singapore 27 June ANNUAL REPORT 2011/2012

49 Independent Auditors' Report TO THE MEMBERS OF We have audited the accompanying financial statements of which comprise the balance sheet as at 31 March 2012, and the statement of comprehensive income, statement of changes in accumulated fund and cash flow statement of the Society for the year then ended 31 March 2012, and a summary of significant accounting policies and other explanatory notes. The Management s Responsibility for the Financial Statements The Management of the Society is responsible for the preparation and fair presentation of these financial statements in accordance with the Singapore Financial Reporting Standards. This responsibility includes: a) devising and maintaining a system of internal accounting controls sufficient to provide a reasonable assurance that assets are safeguarded against loss from unauthorized use or disposition; and transactions are properly authorized and that they are recorded as necessary to permit the preparation of true and fair income and expenditure accounts and balance sheets and to maintain accountability of assets; b) selecting and applying appropriate accounting policies; and c) making accounting estimates that are reasonable in the circumstances. Auditors Responsibility Our responsibility is to express an opinion on these financial statements based on our audit. We conducted our audit in accordance with Singapore Standards on Auditing. Those Standards require that we comply with ethical requirements and plan and perform the audit to obtain reasonable assurance whether the financial statements are free from material misstatement. An audit involves performing procedures to obtain evidence about the amounts and disclosures in the financial statements. The procedures selected depend on the auditor s judgment, including the assessments of risks of material misstatement of the financial statements, whether due to fraud or error. In making those risk assessments, the auditor considers internal control relevant to the entity s preparation and fair presentation of the financial statements in order to design audit procedures that are appropriate in the circumstances, but not for the purpose of expressing an opinion on the effectiveness of the entity s internal control. An audit also includes evaluating the appropriateness of accounting policies used and the reasonableness of accounting estimates made by management, as well as evaluating the overall presentation of the financial statements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion. Opinion In our opinion, the financial statements are properly drawn up in accordance with the Constitution of the Society, the Charities Act, Cap 37, the Societies Act, Cap. 311 and Singapore Financial Reporting Standards so as to give a true and fair view of the state of affairs of the as at 31 March 2012 and of the results, changes in accumulated funds and cash flows of the Society for the year ended on that date. ANNUAL REPORT 2011/

50 Independent Auditors' Report TO THE MEMBERS OF Report on other legal and regulatory requirements In our opinion, (a) (b) the accounting and other records required by the above regulations to be kept by the Society have been properly kept in accordance with those regulations; and the fund-raising appeals held during the financial year have been carried out in accordance with regulation 6 of the Societies Regulations issued under the Societies Act and proper accounts and other records have been kept of the fund-raising appeals. During the course of our audit, nothing came to our attention that caused us to believe that (a) (b) the Society did not comply with the requirements of the Regulation 15(1) of the Charities Act, Cap 37 (institutions of a Public Character) Regulations 2007 which states that the total fund-raising expenses of the entity should not exceed 30% of the total gross receipts from fund-raising; and the use of donation money received was not in accordance with the entity s objectives. ODDS & EVEN ASSOCIATES Certified Public Accountants Singapore 27 June ANNUAL REPORT 2011/2012

51 Balance Sheet AS AT 31 MARCH Notes $ $ Non-current Assets Renovation and equipment 3 359, ,496 Held-to-maturity financial assets 4 4,958,537 5,317, ,496 Current Assets Receivables 5 241,393 66,935 Sundry deposits, prepayments and other receivables 6 14,020 14,480 Cash and cash equivalents 7 2,533,826 2,355,782 2,789,239 2,437,197 Total Assets 8,107,226 2,791,693 Less: Funds and Reserves 8 General fund 488, ,551 Y's Men's Club (Beta Chapter) scholarship fund 45,589 45,589 Asset enhancement fund 391, ,180 Financial aid fund 76,712 77,862 The Daisy Phay Foundation-SCS scholarship fund 5,063,277 Other programmes fund 1,936,391 1,337,671 8,002,265 2,705,853 Current Liabilities Payables and accruals 9 104,961 85,840 Total Funds and Liabilities 8,107,226 2,791,693 See accompanying notes to the financial statements. ANNUAL REPORT 2011/

52 Statement of Comprehensive Income FOR THE YEAR ENDED 31 MARCH Notes $ $ INCOME Community Chest funding 1,296,025 1,296,929 One-off grant from Community Chest 150,000 Tax-deductible donations 395, ,645 Non-tax deductible donations 163, ,115 Centre-based income 397, ,886 School social work income 481, ,869 Training income 45,831 46,092 Miscellaneous income 7,579 9,246 Bank interest income 6,509 7,940 Interest income from held-to-maturity financial assets 13,277 Less: EXPENDITURE 2,956,984 2,585,722 Employee benefits 10 2,219,822 2,078,874 Depreciation 3 110,393 40,682 Other operating expenses 330, ,522 2,660,572 2,356,078 SURPLUS AND TOTAL COMPREHENSIVE INCOME FOR THE YEAR , ,644 Surplus/(deficit) allocated to: General fund (277,703) (242,348) Asset enhancement fund (86,732) 358,878 Financial aid fund (1,150) (1,205) The Daisy Phay Foundation-SCS scholarship fund 63,277 Other programmes fund 598, , , ,644 See accompanying notes to the financial statements. 50 ANNUAL REPORT 2011/2012

53 Statement of Changes in Accumulated Funds FOR THE YEAR ENDED 31 MARCH 2012 Y's Men's Club The Daisy Phay (Beta Chapter) Asset Foundation- Other General scholarship enhancement Financial SCS scholarship programmes fund fund fund aid fund fund fund Total Notes $ $ $ $ $ $ $ Balance at 1 April ,008,899 45, ,302 79,067 1,223,352 2,476,209 Total comprehensive income for the year (242,348) 358,878 (1,205) 114, ,644 Balance at 1 April ,551 45, ,180 77,862 1,337,671 2,705,853 Endowment fund received 8 5,000,000 5,000,000 Total comprehensive income for the year (277,703) (86,732) (1,150) 63, , ,412 Balance at 31 March ,848 45, ,448 76,712 5,063,277 1,936,391 8,002,265 See accompanying notes to the financial statements. ANNUAL REPORT 2011/

54 Cash Flow Statement FOR THE YEAR ENDED 31 MARCH $ $ Cash Flows from Operating Activities Surplus for the year 296, ,644 Adjustments for: Depreciation 110,393 40,682 Interest income (6,509) (7,940) Operating surplus before working capital changes 400, ,386 Changes in receivables (139,613) 13,028 Changes in sundry deposits, prepayments and other receivables 460 (2,713) Changes in payables and accruals 19,121 (125,194) Net cash from operating activities 280, ,507 Cash Flows from Investing Activities Additions to renovation and equipment (115,347) (257,334) Interest received 12,982 7,940 Investment in held-to-maturity financial assets (4,999,855) Net cash used in investing activities (5,102,220) (249,394) Cash Flows from Financing Activities Endowment fund received 5,000,000 Net cash from financing activities 5,000,000 Net Changes in cash and cash equivalents 178,044 (101,887) Cash and cash equivalents at beginning of year 2,355,782 2,457,669 Cash and cash equivalents at end of year 2,533,826 2,355,782 See accompanying notes to the financial statements. 52 ANNUAL REPORT 2011/2012

55 Notes to the Financial Statements 31 MARCH 2012 These notes form an integral part of and should be read in conjunction with the accompanying financial statements 1. Domicile and principal activity Students Care Service ( Society ) is registered under the Societies Act, Chapter 311 and as a Charity under the Charities Act, Cap. 37. The Society is a member of the National Council of Social Service and a recipient of grant funding from the Community Chest. The registered office of the Society is at Block 463 Hougang Avenue 10, #01-964, Singapore The financial statements are authorised for issue by the Board on 27 June The principal activity of the Society is to provide social work and educational psychology services to students with behavioural, emotional or learning issues. 2. Significant accounting policies 2.1 Basis of accounting The financial statements have been prepared in accordance with Singapore Financial Reporting Standards ( FRS ). The financial statements are prepared under the historical cost convention except where an FRS requires an alternative treatment (such as fair values) as disclosed in the financial statements. During the year, the Society adopted, where applicable, all new/revised FRSs and Interpretations to FRS ( INT FRS ) that are effective from that date. Changes to the Society s accounting policies have been made as required in accordance with the relevant transitional provision in the respective FRS and INT FRS. For new FRS and INT FRS that are not yet mandatory, it is not expected that these will have any significant impact on the financial statements. The adoption of the above FRSs during the year did not result in any adjustments to the financial statements of the prior and current periods. 2.2 Significant accounting estimates and judgments Estimates, assumptions concerning the future and judgments are made in the preparation of the financial statements. They affect the application of the Society s accounting policies, reported amounts of assets, liabilities, income and expenses, and disclosures made. They are assessed on an on-going basis and are based on experience and relevant factors, including expectations of future events that are believed to be reasonable under the circumstances. These estimates and assumptions are not expected to have a significant risk of causing a material adjustment to the carrying amounts of assets and liabilities within the next financial year. 2.3 Functional currency The functional currency of the Society is the Singapore dollar. As income and expenditures are denominated primarily in Singapore dollars and receipts from operations are retained in Singapore dollars, the Management is of the opinion that the Singapore dollar reflects the economic substance of the underlying events and circumstances relevant to the Society. The financial statements are presented in Singapore dollars. ANNUAL REPORT 2011/

56 Notes to the Financial Statements 31 MARCH Renovation and equipment and depreciation Renovation and equipment are stated at cost less accumulated depreciation and any impairment in value. Depreciation is calculated on the straight-line method so as to write off the cost of fixed assets over their expected useful lives as follows:- Renovation 5 years Furniture, fittings & equipment 5 years Fully depreciated assets are retained in the accounts until they are no longer in use. 2.5 Financial assets Financial assets are classified as either financial assets at fair value through profit or loss, loans and receivables, held to maturity investments or available-for-sale financial assets, as appropriate. Financial assets are recognised on the balance sheet when, and only when, the Society becomes a party to the contractual provisions of the financial instrument. When financial assets are recognised initially, they are measured at fair value, plus, in the case of financial assets not at fair value through profit or loss, directly attributable transaction costs. The Society determines the classification of its financial assets after initial recognition and, where allowed and appropriate, re-evaluates this designation at each financial year-end. (a) Receivables Receivables are classified and accounted for as loans and receivables under FRS 39 and are initially recognised at invoiced values or amounts receivable and, where applicable, subsequently measured at amortised cost using the effective interest method except that short-duration non-interest bearing debtors are not usually re-measured unless the effect of imputing interest would be significant. An allowance is made for uncollectible amounts when there is objective evidence that the Society will not be able to collect the debt. Bad debts are written off when identified. (b) Held-to-maturity financial assets Held-to-maturity investments are non-derivative financial assets with fixed or determinable payments and fixed maturities that the Society s management has the positive intention and ability to hold to maturity. If the Society were to sell other than an insignificant amount of held-to-maturity financial assets before its maturity, the entire category would be reclassified as available-for-sale. Held-to-maturity investments are measured at amortised cost using the effective interest method. The effective interest method is a method of calculating the amortised cost of a financial instrument and of allocating interest income or expense over the relevant period. The effective interest rate is the rate that exactly discounts estimated future cash receipts or payments through the expected life of the financial instrument, or where appropriate, a shorter period. As at year end, no assets were classified as available-for-sale financial assets or financial assets at fair value through profit or loss. 54 ANNUAL REPORT 2011/2012

57 Notes to the Financial Statements 31 MARCH Cash and cash equivalents Cash and cash equivalents comprise cash balances and fixed deposits. 2.7 Payables and accruals Payables and accruals are initially recognised at invoiced values or amounts estimated to be payable and are not usually remeasured as their settlement period is short-term. Gains and losses are recognised in the income statement when the liabilities are discharged or cancelled or expired as well as through the amortisation process. 2.8 Revenue recognition Donations are recognised when the Society s entitlement to such income is established with certainty and the amount can be measured with sufficient reliability. Cash contributions for capital expenditure are subsequently allocated to Asset enhancement fund. Income other than donations and contributions for capital expenditure are taken up at fair value on an accrual basis. Interest income from bank deposits and bonds is accrued on a time proportion basis with reference to the principal outstanding and at the rate applicable on an effective yield method. 2.9 Government grants and subsidies Grants and subsidies from the government are recognised at their fair value where there is reasonable assurance that those grants and subsidies will be received and all attaching conditions will be complied with. When the grant or subsidy relates to an expense item, it is recognised as income over the periods necessary to match the income on a systematic basis to the cost which it is intended to compensate. Where the grant or subsidy relates to a depreciable asset, the grant is recognised in the income statement over the life of the depreciable asset to match the depreciation charge of the asset to which it relates Defined contribution plans The Society makes contributions to the Central Provident Fund scheme in Singapore, a defined contribution scheme. Such contributions are recognised as an expense in the period in which the related service is performed Impairment of non-financial assets At each balance sheet date, the Society reviews the carrying amount of its assets to determine whether there is any indication that those assets have suffered an impairment loss. If such indication exists, the recoverable amount of the assets is estimated in order to determine the extent of the impairment loss. If the recoverable amount of an asset/cash-generating unit is estimated to be less than its carrying amount, the carrying amount of the asset/cash-generating unit is reduced to its recoverable value. ANNUAL REPORT 2011/

58 Notes to the Financial Statements 31 MARCH Renovation and equipment Cost Furniture fittings and Renovation equipment Total $ $ $ As at 31/03/10 490, , ,738 Additions 252,779 4, ,334 As at 31/03/11 743, , ,072 Additions 100,713 14, ,347 Disposals (5,883) (5,883) As at 31/03/12 843, ,636 1,010,536 Accumulated Depreciation As at 31/03/10 388, , ,894 Charge for the year 24,796 15,886 40,682 As at 31/03/11 413, , ,576 Charge for the year 95,495 14, ,393 Disposals (5,883) (5,883) As at 31/03/12 508, , ,086 Net Carrying Amount As at 31/03/12 335,038 24, ,450 As at 31/03/11 329,820 24, , ANNUAL REPORT 2011/2012

59 Notes to the Financial Statements 31 MARCH Held-to-maturity financial assets $ $ Quoted bonds, at amortised cost: - Within 2 to 5 years 1,038,503 - More than 5 years 3,920,034 4,958,537 Fair value of quoted bonds 4,928,700 The bonds with carrying amounts of $4,958,537(2011: $nil) have fixed coupon rates ranging from 1.83% to 4.47% and effective interest rate from 1.31% to 3.15% per annum. The maturity dates of the bond ranges from August 2017 to July The fair values of quoted bonds are based on closing quoted market prices on the last market day of the financial year. The Society's held-to-maturity financial assets are all denominated in Singapore dollars. 5. Receivables $ $ Receivables * 71,859 23,303 Interest income from held-to-maturity financial assets 34,845 Donations ** 90,000 Amount due from MCYS 44,689 43, ,393 66,935 * Receivables consist mainly of service fee and disbursements recoverable from sponsorships. ** Donations consist of pledged donations and sponsorships receivable for the Carnival of Drums fundraising event held on 11 March Sundry deposits, prepayments and other receivables $ $ Sundry deposits 9,297 10,667 Prepayments 2, Advances to employees 350 Bank interest receivable 2,185 2,816 14,020 14,480 ANNUAL REPORT 2011/

60 Notes to the Financial Statements 31 MARCH Cash and cash equivalents $ $ Cash at bank and on hand 853, ,971 Fixed deposits* 1,680,666 1,578,811 2,533,826 2,355,782 * Fixed deposits are placed mainly on 6 months and 1 year term and carry interest rates ranging from 0.10% to 0.45% (2010: 0.15% to 0.55%) p.a. 8. Funds and reserves Unrestricted Funds General fund Other programmes fund Financial aid fund Restricted Funds The Daisy Phay Foundation - SCS scholarship fund Y s Men s Club (Beta Chapter) - scholarship fund Purpose This amount comprises accumulated surplus of SCS arising from general activities. Also accounted within this fund are the net results of Community Chest funded programmes. Community Chest funded programmes for the year and in the prior years had been in deficit (see note 11). This amount comprises accumulated surplus of SCS arising from activities that are not funded by Community Chest including educational psychology service, school social work, Guidance Programme, Enhanced Step-Up, Youth COP, ACE Football, Community Mental Health and training and consultancy services. This is a fund designed to provide financial assistance for needy students and their families. Purpose This is an endowment fund created by the generous donation of S$5million by the Estate of Dr Phay Seng Whatt. The donation is invested in quoted bonds (see note 4). Income generated from the investment of this fund is to be distributed for the benefit of full-time students, who are good, needy, deserving and studying in junior colleges. This is a fund restricted to be utilised only for financial assistance for needy students and their families. 9. Payables and accruals $ $ Central Provident Fund 47,623 42,289 Accruals 57,338 33,012 Others 10, ,961 85, ANNUAL REPORT 2011/2012

61 Notes to the Financial Statements 31 MARCH Employee benefits $ $ Salaries and bonuses 1,921,273 1,809,400 Central Provident Fund (CPF) and Skills Development Levy (SDL) 282, ,397 Others 15,789 20,077 Employees remuneration for the year are in the following range: 2,219,822 2,078, Yearly remuneration* $ $ $125,001 to $150, $100,001 to $125,000 1 Nil $75,001 to $100, $50,001 to $75, $50,000 and below * Salary and bonus (including employer s CPF contributions). The Board did not receive any remuneration during the year. 11. Surplus/(deficit) for year FUNDED BY COMMUNITY CHEST / GENERAL FUND Educational Psychology Clementi Hougang Yishun Total Total Headquarters Service Centre Centre Centre Funded Funded $ $ $ $ $ $ $ Income Community Chest funding 376, , , ,480 1,296,025 1,296,929 Non-tax deductible donations 25,000 25,000 Centre based income Programme fees 39, , ,978 37,388 Consultation 3, ,369 13,170 School social work income ,480 27,042 9,230 87, ,171 Training income 267 1,910 3,089 2,009 1,875 9,150 7,125 Singapore Telecom Sponsorship Scheme (STSS) ,860 1,860 Finance income 2,805 2,805 2,855 28, , , , ,072 1,467,539 1,601,498 ANNUAL REPORT 2011/

62 Notes to the Financial Statements 31 MARCH Surplus/(deficit) for year (cont d) FUNDED BY COMMUNITY CHEST / GENERAL FUND Educational Psychology Clementi Hougang Yishun Total Total Headquarters Service Centre Centre Centre Funded Funded $ $ $ $ $ $ $ Expenditure Employee benefits Salaries 203, , , , ,018 1,073,770 1,177,666 Bonuses 56,094 57,821 63,232 55,611 45, , ,383 Employer's CPF and SDL 29,264 48,266 42,694 39,183 35, , ,144 Staff welfare/benefits 4,083 1,320 1,699 1,574 1,597 10,273 14,701 Medical benefits Dental benefits , , , , , ,833 1,558,339 1,681,797 Depreciation 1,680 5,321 2,063 1,528 1,544 12,136 11,725 Other operating expenses Staff training and development 761 1, ,109 4,115 10,188 Rental of offices 3,510 10,366 9,695 11,524 35,095 31,992 Rental of equipment 1,092 3,274 3,274 3,274 10,914 11,024 Utilities 12,775 14,453 8,096 35,324 27,856 Communications ,650 3,490 2,694 9,827 9,825 Maintenance Land and building 592 1,257 1,289 2,607 5,745 2,700 Maintenance Equipment 3,463 3,522 3,233 3,846 14,064 9,670 Insurance , , Supplies and materials 1,609 3,268 9,021 8,579 5,963 28,440 26,496 Transport 2,418 1,470 1,113 2,849 2,433 10,283 4,246 Volunteer development 451 2,360 1, ,580 6,348 5,866 Professional fees and services 4,280 4,280 3,745 Bank charges Recruitment Public education 6,358 6,358 5,211 Subscription/Membership fees ,485 12,680 47,564 49,752 44, , ,324 Total Expenditure 315, , , , ,663 1,745,242 1,843,846 Surplus/(deficit) for the year (287,796) 28,892 (20,109) (1,099) 2,409 (277,703) (242,348) 60 ANNUAL REPORT 2011/2012

63 Notes to the Financial Statements 31 MARCH Surplus/(deficit) for year (cont d) NON FUNDED The Daisy Asset Phay Foundation Other Y's Men enhancement Financial - SCS scholarship programmes Total Total fund fund aid fund fund fund Non-Funded Non-Funded $ $ $ $ $ $ $ Income Tax-deductible donations 395, , ,645 Non-tax deductible donations 50,000 88, , ,115 Centre based income Programme fees 318, , ,193 Consultation 33,165 33,165 33,134 Training income 36,680 36,680 38,967 School social work income 394, , ,698 One off grant from Community Chest 150, ,000 Membership fee Finance income 250 3,454 3,704 5,086 Miscellaneous income 5,689 5,689 7,116 Interest income from held-tomaturity financial assets 13,277 13, ,277 1,425,918 1,489, ,224 Expenditure Employee benefits Salaries 487, , ,985 Bonuses 82,080 82,080 57,367 Employer's CPF and SDL 88,015 88,015 48,253 Staff welfare/benefits 3,923 3,923 3,173 Medical benefits Dental benefits , , ,077 Depreciation 86,982 11,275 98,257 28,957 ANNUAL REPORT 2011/

64 Notes to the Financial Statements 31 MARCH Surplus/(deficit) for year (cont d) NON FUNDED The Daisy Asset Phay Foundation Other Y's Men enhancement Financial - SCS scholarship programmes Total Total fund fund aid fund fund fund Non-Funded Non-Funded $ $ $ $ $ $ $ Expenditure Other operating expenses Staff training and development 3,157 3,157 1,282 Rental of offices 9,919 9,919 9,919 Utilities Communications 1,854 1,854 1,544 Maintenance Land and building 8,905 8,905 5,983 Maintenance Equipment Insurance Supplies and materials 119, ,657 62,093 Transport 7,869 7,869 3,638 Professional fees and services Bank charges Recruitment Financial assistance 1,150 1,150 1,205 Subscription/Membership fees , , ,590 86,198 Total Expenditure 86,982 1, , , ,232 Surplus/(deficit) for the year (86,732) (1,150) 63, , , , ANNUAL REPORT 2011/2012

65 Notes to the Financial Statements 31 MARCH Surplus/(deficit) for year (cont d) Summary $ $ Funded by Community Chest/ General fund (277,703) (242,348) Non-Funded 574, , , , Taxation As the Society is registered as a Charity under the Charities Act, Cap. 37, its income is exempt from income tax. 13. Related party transaction There was no related party transaction during the year. 14. Operating lease commitments Future minimum lease payments payable under non-cancellable operating leases on the Society s premises as at 31 March are as follows : $ $ Not later than 1 year 9,919 7,439 Later than 1 year but not later than 5 years 19, General The Society s Institutions of a Public Character (IPC) status is obtained under the Charities Unit, Ministry of Community Development, Youth and Sports and is valid from 1 October 2010 to 30 September Donations received under the above for the year ended 31 March 2012 amounted to $395,563 (2011: $220,645). The Society has complied with all applicable requirements of the Code of Governance for Charities and Institutions of a Public Character (IPCs) issued by the Charity Council. The Governance Evaluation checklist can be obtained from the Charity Portal (www. charities.gov.sg). ANNUAL REPORT 2011/

66 Notes to the Financial Statements 31 MARCH Financial risks and reserve management 16.1 Financial risks management The main risks arising from the management of the Society are market risk (interest rate risk and market prices risks), credit risk and liquidity risk. The Society has implemented risk management policies and guidelines which set out its tolerance of risk and its general risk management philosophy. In connection with this, the Society has established a framework and process to monitor the exposures so as to ensure appropriate measures can be implemented in a timely and effective manner. Interest rate risk The Society s exposure to interest rate risk relates primarily to the investment in debts securities and deposits placed with reputable financial institutions. As the interest rates move within a narrow range and the fluctuations are not expected to have a material effect on the financial statements, no sensitivity analysis for interest rate movement is deemed necessary by the Society. Credit risk The Society has no significant credit risk as they are mainly receivables from government agencies/statutory board. Procedures are in place to ensure on-going credit evaluation and active account monitoring. Liquidity risk The Society monitors and maintains sufficient working capital to fund its operations through effective cash management 16.2 Reserves management The reserves of the Society comprise the unrestricted funds available to the Society (as disclosed in note 8). The Society adopts the policy to keep up to 2 years reserves (annual operating expenses less depreciation multiply by 2). There are no changes in the Society s approach to reserves management during the year. The Society is not subject to externally imposed capital reserve requirements Fair values The carrying amounts of cash and cash equivalents, debtors, pledged receivables and sundry creditors approximate their respective fair values due to the relatively short-term maturity of these financial instruments. The fair values of other classes of financial assets and liabilities are disclosed in the respective notes to the financial statements. 64 ANNUAL REPORT 2011/2012

67 New Books for Social Service An Exploratory Study on the Social Coping of Youths with Autism This research study examines the youth social coping abilities from the perspectives of youths with autism and their parents. These youths and their parents shared insights on many areas of coping, such as in friendship, social interaction, boy-girl relationships, socio-emotional well-being, and school experiences. Standards for School Social Work Practice This book was published in October as an authorised guide for all our practitioners working with students, families and schools. It also illustrates how the SCS school social work practice is built on two key theoretical orientations - ecological and systemic as well as our collaborative-interactional model of work. SELLING PRICE S$15 School Social Work: A Guide to Programme Planning and Evaluation SELLING PRICE S$2 The Practice of Group Work: Tips on Starting a Group SELLING PRICE S$10 Apart or A Part: The Social Worker s Multiple Journeys SELLING PRICE S$15 Raising Your Family EQ SELLING PRICE S$10 The SMP Handbook on Mentoring: Friendship, Support and Guidance SELLING PRICE S$10 A Hand to Hold SELLING PRICE S$12 Systemic Practice in School Social Work

68