Portal Created Service Requests for August 2017
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1 Portal Created Service Requests for August 2017 Number Priority Created State Assigned to Short description INC Normal :48 PM Closed Student unable to log in to INC Moderate :53 PM Pending User Cant Access The Veterans Forms INC Normal :36 AM Closed THIS IS A TEST INC Normal :08 PM Closed Student unable to log into MyLonestar INC Moderate :28 AM Closed Unable To Log Into MyLonestar-Error INC Normal :09 PM Closed She cannot log into My Lonestar. INC Normal :42 PM Closed Unable to login to Mylonestar INC Normal :15 PM Closed I cant log in my lonestar.edu account INC Normal :25 PM Closed Unable to log into MyLonestar. INC Normal :06 PM Closed Unable to login to MyLonestar SCTASK Normal :22 PM Closed Converted from mylonestar Feedback INC Moderate :01 PM Closed User is having issue access INC Moderate :55 PM Closed Cannot log into INC Normal :08 PM Closed Student cannot log into My Lonestar INC Moderate :53 PM Closed Cannot log into INC Normal :07 PM Closed Student unable to log in to INC High :09 AM Closed Mylonestar login issue INC Normal :11 PM Closed Student is missing roles SCTASK Normal :43 AM Closed FW: PLEASE READ: FW: Jakarta Intranet Site INC Moderate :17 PM Closed Unable to access MyLoneStar INC Moderate :15 AM Closed Unable To Log Into MyLonestar-Error
2 INC Normal :05 PM Closed Student unable to log in to INC Moderate :43 PM Closed user is unable to access portal INC Moderate :22 AM Closed Unable To Log Into MyLonestar-Error INC Normal :20 PM Closed Cannot Log into MyLoneStar INC Normal :19 PM Closed My login username and password are not being authorized for either mylonestar Login or for d2l... I have reset both my login and password to try and resolve thi INC Moderate :12 PM Closed Unable to log into INC Moderate :05 PM Closed cannot access INC High :35 PM Closed LSCS intranet is not working INC Moderate :58 PM Closed user is unable to access INC Moderate :24 AM Closed Unable To Log Into MyLonestar-Error INC Normal :17 PM Closed She cannot log into My Lonestar. INC Normal :55 AM Closed Getting an error message when trying to log in. error message: bea.jolt.serviceexception: - no entry found INC High :07 PM Closed Student not able to access MyLoneStar with account information INC Normal :23 PM Closed Student is having trouble with logging into MYLS. INC Moderate :21 AM Closed Unable To Log Into MyLonestar-Error INC Moderate :49 PM Closed user is unable to access INC Moderate :08 PM Closed Unable to log into INC Normal :08 PM Closed She cannot log into My Lonestar. INC Moderate :07 PM Pending User Bruce Lovell I cannot access RAVE to sign up for emergency alerts. I would like to sign up so that I recieve campus information with the impending storm. I waited over 24 INC Normal :54 AM Closed Bruce Lovell RAVE Emergency alert system error
3 INC Normal :41 AM Pending User Bruce Lovell Error Message SCTASK Normal :30 AM Open Danny Rodriguez INC Normal :28 PM Pending User Randy Thode from Barton Community College in Kansas would like to speak to someone about our portal. David Mullinax The online PASS seminar is not working. Students have reported that they are not able to submit and print off their results. The seminar is in. SCTASK Normal :42 PM Open Evan Wardell Request an announcement be added to the mylonestar homepage INC Normal :59 AM Closed Jagdeep Kaur Ref ID to be clickable INC Normal :33 PM Closed Jagdeep Kaur TEST INC Normal :50 PM Closed Jagdeep Kaur REF ID INC Normal :17 AM Closed Jagdeep Kaur User has two account in SNOW, she is unable to create service tickets. INC Moderate :17 PM Closed Jagdeep Kaur TEST -Survey INC Moderate :42 PM Closed Jagdeep Kaur TEST SCTASK Normal :55 AM Pending Jagdeep Kaur FW: Users under the watch list for legal tickets are not able to see the tickets SCTASK Normal :18 AM Closed Jagdeep Kaur FW: User Reference Hover Issue SCTASK Normal :41 PM Closed Maria Croft Request of fulfillment of new license SCTASK Normal :34 PM Closed Maria Croft Add room number to SNOW SCTASK Normal :42 AM Closed Maria Croft Add new employee to SNOW SCTASK Normal :21 PM Closed Maria Croft User is unable to make tickets in SNOW SCTASK Normal :05 PM Closed Maria Croft Request an item or service that is not in the catalog SCTASK Normal :53 PM Closed Maria Croft Request of fulfillment of new license SCTASK Normal :38 AM Closed Maria Croft Requesting to add new building for University park INC Normal :03 PM Closed Maria Croft Cannot access Veterans affairs request SCTASK Normal :39 PM Closed Maria Croft Need a new room created in SCTASK Normal :44 AM Closed Maria Croft Request of fulfillment of new license SCTASK Normal :15 AM Closed Maria Croft Add a new Hardware Model in
4 SCTASK Normal :28 AM Closed Maria Croft I followed the directions on the "How-to-Doc" for "Updating Office Location in SNOW". As you can see from the attached screen shot it is not allowing me to mak SCTASK Normal :52 AM Closed Maria Croft Request of fulfillment of new license SCTASK Normal :12 PM Closed Maria Croft Create new hardware models in INC Moderate :28 AM Closed Maria Croft Customer is unable to submit a legal matter though the self-service portal. SCTASK Normal :09 PM Closed Maria Croft Request of fulfillment of new license SCTASK Normal :03 AM Closed Maria Croft Please remove the following users from the KC - Operations assignment group SCTASK Normal :10 PM Closed Maria Croft Add new model into. SCTASK Normal :13 PM Closed Mathias Glass Fw: Testing Center Request SCTASK Normal :06 AM Closed Mathias Glass Access to Check Account for new employee INC Moderate :44 PM Closed Mathias Glass FW: Student Center Payment Calculator Not Correct INC Normal :16 PM Closed Mathias Glass istar access request - going to wrong supervisor SCTASK Normal :33 AM Closed Mathias Glass EA FSCM would like the menu bars updated for it's test instances SCTASK Normal :35 PM Closed Mathias Glass Webpage - Faculty Evaluation Information SCTASK Normal :19 PM Closed Mathias Glass I requested a poll by placed in MyLonestar and the expiration date has passed and i would like it to be removed. Please reference REQ SCTASK Normal :08 PM Closed Phi Nguyen Create Employee Campaign Committee site SCTASK Normal :14 PM Closed Phi Nguyen FW: LSC-Montgomery Intranet Subsite Migration SCTASK Normal :35 PM Closed Phi Nguyen Good afternoon, I need assistance from the SharePoint administrator to set up a workspace in the HR space on the Intranet. Below is what I need for this and o SCTASK Normal :24 AM Open Phi Nguyen Clean up Tomball Intranet sites
5 SCTASK Normal :23 PM Closed Phi Nguyen FW: College Relations SharePoint INC Normal :49 PM Closed Phi Nguyen Share Point INC Normal :35 PM Closed Phi Nguyen Intranet access problem SCTASK Normal :19 AM Open Phi Nguyen Employee Intranet Request SCTASK Normal :51 PM Closed Phi Nguyen Sharepoint Team Intranet Website Request SCTASK Normal :25 PM Closed Phi Nguyen SharePoint Request SCTASK Normal :26 AM Open Phi Nguyen Redesign LSC-Foundation Intranet site SCTASK Normal :59 PM Closed Phi Nguyen Sharepoint Site Website Request SCTASK Normal :19 PM Closed Phi Nguyen FW: TGCIE POI for SharePoint Site Needed - Urgent - G.White SCTASK Normal :15 AM Open Phi Nguyen Problems with Creating a Link within Sharepoint SCTASK Normal :06 PM Closed Phi Nguyen Re: Sharepoint Site Website Request SCTASK Normal :29 AM Closed Phi Nguyen Employee Intranet Request SCTASK Normal :38 PM Closed Phi Nguyen Clean up LSC-Montgomery Intranet site SCTASK Normal :31 AM Closed Phi Nguyen Requesting to add changes - SP SCTASK Normal :36 AM Closed Phi Nguyen FW: Lost Syllabi's for Continuing Education SCTASK Normal :31 AM Closed Phi Nguyen Hi, I will be needing access to the administrative controls for the Library Technical Services site on Sharepoint, so that I can upload files and edit the site
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