Student Services Strategic Planning Worksheet as of 02/14/11

Transcription

1 Student Services Strategic Planning Worksheet as of 02/14/11 LCCC Strategic Directive (Where we are headed) 1. Maximize learning opportunities that foster student success LCCC Goals (What we want to accomplish) A. Create and implement a student success program to improve student retention B. Restructure scheduling an delivery options to expand student access to learning C. Integrate framework for assessment of courses, core abilities and programs that leads to continuous improvement D. Create/revise programming that is responsive to both student and community needs E. Enhance quality in academic coursework to facilitate student learning necessary for building a well-educated citizenry F. Conduct environmental assessment of campus for design that facilitates learning (wayfaring, aesthetics, comfort, etc.) G. Create centers of excellence for current and emerging technologies Initiative (How we will contribute to the goal) Lead (Who is responsible for the initiative) Resources Needed (What people, time, space and technology are needed) Measure of Success (The indicator or tool that we will use to measure our success) New student orientation plans in place by May 2011 Number of participants End of year report 1. A. Enhance the New Student Orientation program: Jenny Rigg Add $13,000 to the orientation budget Additional formats (online, line item targeted groups, virtual, etc.) Staff from other areas to help with Create focus for selected student groups targeted orientation International students, Nontraditional students, etc. Online orientation software 1.A. Enhance the leadership Jenny Rigg Add a student Student leadership Progress Report (Documentation of outcomes, lessons learned, etc.) 1

2 training for students serving on ASG and working with CLL. training budget line item for $5,000 training plan End of year report 1. C. Enhance/grow the intramural program under the direction of Athletics. Level of Need: Important 1. A. Have one staff member from Advising & Career Services complete GCDF (Global Career Development Facilitator) training each year. 1. A. Continue the development of an Enrollment Management Committee (EMAC) and five year enrollment management plan. Level of Need: Important Jason Ficca Utilize full time Coaches to assist with the coordination of activities Use of space in the P.E. building and fields will be needed Transfer existing budget from CLL to Athletics $5,000 additional intramural funding from SFAC Chrissy Renfro $1,200 needed each year until each staff member has been trained Release time for staff to participate in training Diane Drebin Add $25,000 to VPSS budget for onetime consulting expense on site visit and consulting with AACRAO SEM experts to assess the viability of our Solicit feedback from ASG and students regarding programming needs Spring 2011 Develop intramural programming plan by July, 2011 P.E./fields scheduling in place by August, 2011 End of year participation report One full-time staff member in advising GCDF trained by spring Findings and recommendations from AACRAO SEM report. Goals/objectives from AACRAO SEM conference Five year enrollment 2

3 1. A. Research and develop an integrated enrollment services (IES) concept model. Make proposal for future implementation. Level of Need: Important 1.A. Continue the Advising Action Plan in accordance with Bridge Team recommendations Faculty cohort New student orientation Liaison advising roles Nontraditional advising formats (online, group, virtual, etc.) current plan, make recommendations and evaluate committee structure. $5,000 added to VPSS budget for annual AACRAO SEM conference attendance. Jenny Hargett $10,000 one time request for travel to other campuses where IES is already in place and working well. Release time for research team to visit other sites Jenny Hargett Chrissy Renfro Approx. $15,000 for Faculty release time or daily rate of pay to participate in advising activities Online advising software? management plan in place by end of Goals/objectives for each trip with report of findings IES concept model implementation proposal at end of Bridge Team recommendations Advising goals/objectives for Faculty Advisor role definition, but should this be an instructional initiative? 1.A. Research and develop a Retention Alert System in order Jenny Hargett Chrissy Renfro Add $3,500 in travel budget line Identify Retention alert systems in 3

4 to: Identify students at risk Apply appropriate intervention Level of Need: Nice to have item for travel and other research related activities place elsewhere by July, 2011 Schedule of visits in place by July, 2011 Findings and recommendations by spring semester 2012 LCCC Strategic Directive (Where we are headed) 2. Engage the community through collaborations that are mutually beneficial LCCC Goals (What we want to accomplish) A. Create new partnerships with businesses and industries to provide workforce training and development B. Expand partnerships with businesses and community agencies to facilitate learning and leverage resources C. Expand personal interest and community education programs, including conference services, to meet the diverse needs of the community D. Extend community connections through outreach and service activities E. Expand cultural enrichment opportunities and partnerships F. Extend role as community partner in attracting new business to the region G. Expand PK-20 relationships and processes to facilitate academic, career and technical curriculum integration that supports career pathway development Initiative (How we will contribute to the goal) 2. D. Financial Aid Director will provide group advising and Financial Aid literacy activities on our campuses, throughout the state and in the community. Weekly By Semester Annually Lead (Who is responsible for the initiative) Resources Needed (What people, time, space and technology are needed) Dennis Schroeder Additional $2,000 to current budget for In-state travel. Add $3,500 for event planning in the supplies budget line item. Measure of Success (The indicator or tool that we will use to measure our success) Group advising schedule (May 2011) and number of attendees Schedule of community visits (May 2011) and number of attendees Calendar of events (May 2011) and Progress Report 4

5 2. B. Host a Millennial Student symposium for the campus and our peer institutions. Level of Need: Nice to Have Diane Drebin $15,500 one time money to pay for keynote speaker (Neil Howe) and accommodations $2,500 one time money for purchase of the book Millennials Go to College for staff and other event needs (materials, handouts, food, beverages) Note: Possible grant dollars available for this? number of attendees Event evaluations Symposium agenda Number of participants Event evaluation LCCC Strategic Directive (Where we are headed) 3. Ensure institutional effectiveness LCCC Goals (What we want to accomplish) A. Create and implement both institutional and departmental assessment/effectiveness plans B. Revise and document institutional policies and procedures C. Foster cultural change to adopt continuous improvement principles College wide D. Create/enhance technological systems to make access to College information easy and efficient for College community and beyond Initiative Progress Report (How we will contribute to the goal) Lead (Who is responsible for the initiative) Resources Needed (What people, time, space and technology are needed) Measure of Success (The indicator or tool that we will use to measure our success) 3. D. Renew annual contract for Chrissy Renfro $2,300 per year Number of job 5

6 College Central, the provider of our online student job postings (we also handle Career Fair registrations here). (in the unlikely event that there are no Perkins $, so we can reasonably skip this) 3.D. Pilot queuing in Advising and Financial Aid for better serving our students waiting to be seen for Integrated Services implementation, otherwise Important. 3. B. Send two FA staff to the annual Dept of Education Conference. This will support compliance with Dept of Ed updates. NOTE: This is currently paid for by Perkins, but in case Perkins is not renewed we need the money available from elsewhere to continue providing this service to both students and employers (add to current line item). Jenny Hargett $20,000 for queuing software, implementation and training Joey French $5000 to be added to out of state travel budget line item. Note: Each year the Department of Education gives LCCC $5 per Pell grant awarded. This money is to be used for education for Federal Aid processor s education. postings and placements Project scope document and implementation plan in place by May, 2011 Software implemented and Training completed by August, 2011 Results of pilot Conference session information Conference goals/objectives will be determined prior to attending Conference report and recommendations for changes 6

7 3. B. Update Student Services policies and procedures as indicated on our schedule for updating document. Diane Drebin None needed Standards of Academic (Standing) Progress Policy (Fall 2011) 3. D. Increase office supplies line item in Advising and Career Services to provide for replacing three computers each year. 3. D. Increase office supplies line item for Student Records to accommodate the need for rotating computer replacement (12 computers) and additional office supplies. 3. D. Increase office supplies line item for Financial Aid to accommodate the need for rotating computer replacement (10 computers) and additional office supplies. 3. D. One time purchase of wireless headsets for Financial Aid staff to better assist students. Chrissy Renfro Add $3,600 for three complete desktop sets add to current supply line item Stacy Maestas Add $4,000 to current supply line to allow for rotating replacement of computers and required office supplies. Joey French Add $8,000 to current supply line item to allow for rotating replacement of computers and required office supplies Joey French $2,000 Eight each Three desktop computer sets replaced in Advising and Career Services by July, Minimum of three desktop computer sets replaced in Student Records by July, 2011 Minimum of five desktop computer sets replaced in Financial Aid by July, 2011 Wireless headsets purchased and in place by July, 2011 Level of Need: Nice to Have 3.D. Continue with Datatel Action Plan, Year 2 recommendations as Diane Drebin Jenny Hargett Add $7,200 for D.U.G. conference Workflow demonstration by 7

8 follows: Student Workflow D.U.G. conference attendance 3. D. Maintain the Titanium tracking and reporting system in Counseling. Requires annual contract for counseling center management software. participation (3 staff) $2,430 for student workflow software $12,600 for student workflow consulting, training and implementation services Release time for staff to participate in conference and product implementation Dianne Lowe-Carpenter $1700 maintenance contract added to current budget line item September 2011 Workflow scope documents in place by December 2011 Student Workflow in place by end of Spring 2012 D.U.G. conference agenda D.U.G. conference objectives/goals with report back Contract in place by July 1, 2011 End of semester and end of year usage and trend reports 3. D. Support Counseling & Campus Wellness Staff with mobile technology for conferences and presentations. Level of Need: Important Dianne Lowe-Carpenter $1,520 lap top computer estimate. More efficiencies in campus presentations, staff meeting documentation, and community and conference presentations. Ability to work offcampus using Staff Blade. 8

9 3. D. Be more pro-active in advertising C&CW events on campus. Level of Need: Important Dianne Lowe-Carpenter Purchase Banner/poster holders at $500 Increase marketing of C&CW campus events, increased attendance at events. 3.D. Enhance CCW treatment planning and diagnostic reliability Level of Need: Important Dianne Lowe-Carpenter Assessment instruments $3,000 Enhanced treatment and counseling goals. Increased knowledge regarding need to refer off-campus for services. 3. D. Provide overview and training of online forms and online services to new students at the Welcome Center if we are to implement Welcome Center and then Integrated Services Holly Allison $10,000 for a mobile computer cart which could also be used for other student trainings and Student Services initiatives, ie: first day or registration, move in days, etc. Increase in online transactions Decrease in counter traffic in Financial Aid and Records LCCC Strategic Directive (Where we are headed) 4. Manage resources to support a dynamic organization LCCC Goals (What we want to accomplish) A. Increase College capacity to serve through planned physical facility growth B. Realign College systems and resources to meet capacity as needs change 9

10 C. Identify and implement cost efficiencies and streamline processes to improve service and capacity D. Actively pursue additional sources of funding to facilitate growth E. Develop and implement an integrated planning and budgeting process F. Recruit and retain a diverse student, faculty and staff population Initiative (How we will contribute to the goal) 4. B. Continue keeping the CLL offices open from 7 a.m. to 7 p.m. for students. 4. B. Continue to support and grow the RA positions in the Residence Hall. Lead (Who is responsible for the initiative) Resources Needed (What people, time, space and technology are needed) Jenny Rigg Add $1,000 to the CLL part time staff budget line item. Jenny Rigg Add $18,000 to the student salary budget line item. Measure of Success (The indicator or tool that we will use to measure our success) Doors open 7 a.m. to 7 p.m. in CLL End of year report of services provided during this time End of year RA report of services provided Progress Report 4.B. Establish a fulltime Director of Athletics & Campus Recreation position overseeing: Golden Eagle Boosters Intramurals Sports Information Athletics Level of Need: Important 4.B. Complete the restructure of the Enrollment Services division FinAid reporting to the Enrollment Services unit Diane Drebin Backfill of approx. $35,000 to the current Director position Backfill of approx. $24,000 to the current Men s Basketball position (Totals above include estimated salary and benefits) Diane Drebin Jenny Hargett Jenny Rigg Jason Ficca $7,500 for cubicle, tables and chairs in ARP for the International Student Director position description established by July, 2011 Plan for intramurals in place by August, 2011 Plan for Gold Eagle Boosters in place by August, 2011 Target of $50,000 funds raised Roles for Intramurals, Student- Athlete liaisons and International Student 10

11 CCW reporting to Campus Living and Learning Athletic department role changes International student and multicultural programming changes Level of Need: None, International office does not need furniture 4.B. Add a full-time advisor position to provide: Liaison role with studentathletes Career Center advising Probation/suspension and early alert advising Chrissy Renfro Jenny Hargett Services Coordinator and program related needs. (may be able to use FA dividers) About $60,000, for salary plus benefits (new) programming defined by May, 2011 All moves and transition completed by August, 2011 Student satisfaction survey results Position description in place by May 2011 New person hired by July 2011 Orientation and transition plan Level of Need: nice to have 4. B. Add an Enrollment Services Systems Analyst position to support Admissions, Student Records, Financial Aid and Advising. This position will: Coordinate testing Provide system problem solving Implement new system (Colleague primarily) functionality, etc., Work with IT, not as important to Stacy Maestas Jenny Hargett About $60,000 for salary and benefits (new) Note: Propose funding of this position come from the Technology fee Position description in place by May 2011 New hire in place by July 2011 Implementation of new Colleague functionality Communications Management, EAdvising, SmartReg and Auto packaging 11

12 student records as funding for temps 4. B. Add funding for temporary staff/contract services in the Admissions and Student Records Office for data entry and phone coverage during peak periods. Stacy Maestas Holly Allison Add $17,000 to the current contract services line item in the Student Records budget Part time staffing schedule List of tasks and projects accomplished 4. B. Add funding for temporary staff/contract services in the Financial Aid Office for data entry and phone coverage during peak periods. Joey French Add $17,500 to the current contract services line item in the Financial Aid budget Part time staffing schedule List of tasks and projects accomplished 4. B. CCW will provide additional direct support services to students experiencing financial and emotional distress. Provide education, prevention and intervention (counseling) related to AOD issues. Level of Need: Important Dianne Lowe Carpenter Approx $60,000 salary and benefits for and additional full time case manager employee Offer seamless monitoring, advocacy, and brokering services to students. Maintain campus and community liaison services for students in need of hospitalization services, medical care, long-term mental health services, help with housing, transportation, employment, financial, dependent care, domestic violence intervention and prevention services, and substance abuse prevention and intervention services. Remove or manage barriers to academic retention. 12

13 4. B. CCW will provide greater assistance with emotional and behavioral related needs on campus 3-4 hours a day/night and as needed including weekends. Dianne Lowe-Carpenter In lieu of FT case manager - add parttime funding for professional counseling services = $20,000 to current PRN budget line item. Coordinate social services/case management/liaison functions of students in need and coordinate counseling referrals. Conduct reviews and evaluate client satisfaction and quality of care received. Assist with CARE team as appropriate. Increased counseling accessibility and services to students. Offer seamless monitoring, advocacy, and brokering services to students. Maintain campus and community liaison services for students in need of hospitalization services, medical care, long-term mental health services, help with housing, transportation, employment, financial, dependent care, domestic violence intervention and prevention services, and substance abuse prevention and intervention services. Remove or manage barriers to academic retention. Coordinate social services/case management/liaison functions of students in 13

14 4. B. FA will provide Add a triage center for students needing to meet with Financial Aid staff. Level of Need: Nice to have 4. B. FA will increase capacity during peak processing periods. 4.C. Implement the process mapping recommendations and findings from the following projects: Steps to Success Financial Aid Housing Joey French About $55,000 for full time receptionist salary and benefits (new) Joey French Add $5,000 to current Over Time budget line item Holly Allison Stacy Maestas Joey French Jason Ostrowski Release time for implementation need and coordinate counseling referrals. Conduct reviews and evaluate client satisfaction and quality of care received. Assist with CARE team as appropriate. Goals and objections of the Customer Service Initiative plan Call and intake log Wait time reports Processing schedule Wait time logs Reduced waste and/or added value reports 4. F. Revitalize Ambassador program at the Welcome Center. Have Student Ambassadors provide professional, engaging, and dynamic recruitment and marketing initiatives on campus and in the community. Holly Allison $18,000 added to student salary line $3,500 in additional advertising for Student Ambassador uniforms $10,000 in additional office supplies in the current Admissions budget for ipads, cameras, etc to be Prospect to Applicant ratio Follow up tour satisfaction cards Increase collaboration across campus Web analytics from Social Media interactions 14

15 Level of Need: Nice to have used in programming for tours, ambassador blogs, etc. $3,000 for professional development for CLL summer student training program LCCC Strategic Directive (Where we are headed) 5. Strengthen the College through increased collaboration and communication LCCC Goals (What we want to accomplish) A. Create and implement a performance management system for all employees that increases employee accountability while simultaneously increasing employees sense of being valued B. Establish cross-campus structures that foster increased collaboration and communication C. Establish professional development and mentoring programs for all employees Initiative (How we will contribute to the goal) 5. C. Send three FA techs and the Director to the NASFAA conference for further education in the Financial Aid field. 5. C. Send core members of the C.A.R.E. Team to regional and/or national risk management conference for further training in Lead (Who is responsible for the initiative) Dennis Schroeder Joey French Resources Needed (What people, time, space and technology are needed) Add $2,800 to Dues and Membership current budget line item. Add $5,000 to the current out of state travel line item. Release time for staff to attend the conference Diane Drebin $5,000 to registration budget line item Release time for Measure of Success (The indicator or tool that we will use to measure our success) NASFAA conference agenda FA Team goals/objectives for conference attendance Conference agenda C.A.R.E. team goals/objectives for conference Progress Report 15

16 the behavior intervention field. 5.C. Continue our membership with the Education Advisory Board for access to: Research library materials Customized research Professional consulting onsite or remotely Webinars, seminars and other training staff to attend the conference attendance Diane Drebin $24,000 contract Contract in place by October 2011 End of year report of research activities, webinars and/or consulting received Level of Need: Nice to Have 5. C. CCW will stay current with required mental health licensure of all counseling staff. Dianne Lowe-Carpenter Additional $3,000 needed in registration/travel budget line item. Conference goals and objectives in place prior to attending the conferences Report back on best practices learned with recommendations for implementation 16