Priority Actions Timeframe Key Performance Indicators AIVC will deliver a minimum of 5 x local April Ongoing

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1 Objective 1:Volunteering Recognising the Value and Promoting the Benefits AIVC will deliver a minimum of 5 x local 5 events per annum completed recognition events per annum (500 guests) AIVC will host 1 x NI wide Volunteer Recognition Campaign (likely to be a regional awards ceremony) AIVC will host 5 x Local Media campaigns to increase awareness of the Local Volunteer centres and their work 1 regional event hosted with 250 guests 5 media campaigns hosted with up to 25,000 of free media coverage 1.1 Build public recognition for volunteering AIVC will support the media campaigns with monthly press releases and photo shoots in each of the locations that AIVC Volunteer are situated AIVC will develop and design a new web-site for the Organisation and its Network of Volunteer, Volunteers, Partners and Supporters AIVC will develop and design an Integrated Marketing and Communications Strategy for the organisation and its Network of Volunteer September 2012 although design will begin in Jan 2012 September Ongoing AIVC will host at least 4 Public Events Per Year to raise the profile of Volunteering in the Areas where the AIVC is represented A minimum of 50 press releases and photo shoots securing up to 25,000 of free media coverage Web-site completed and secure a minimum of 5,000 visitors over lifetime of AIVC recognised as a leading provider of local volunteer services across Northern Ireland 4 events completed with a minimum of 400 guests in attendance Amount of guests attending events, amount of media and TV coverage, number of people visiting the website, number of awards given, amount (value) of private sector support for the recognition events AIVC will develop a relationship with a High Profile Ambassador for the Network of Local Volunteer. Ambassador will help raise the positive work of the AIVC and its network of Local Volunteer Apr-12 Ambassador in place, securing TV and Media Coverage about the work of AIVC and the role of Volunteering in General AIVC will develop a new and innovative Volunteer Reward Scheme - to encourage volunteering but to recognise their place in civil society. Reward Scheme will be practical and ensure retention of volunteers for the long term Apr-13 Rewards scheme developed and piloted across the AIVC Network. A minimum of 50 private sector companies supporting the planned awards scheme

2 Objective 1:Volunteering Recognising the Value and Promoting the Benefits 1.2 Recruit More Volunteers AIVC will have readily available information for prospective volunteers, placement organisations and community development organisations. This will be newly designed material that reflects the role that AIVC and its Local Volunteer play in the 'Volunteering family' AIVC will host 5 x Local Media campaigns to increase awareness of the Local Volunteer centres and their work AIVC will support the media campaigns with monthly press releases and photo shoots in each of the locations that AIVC Volunteer are situated AIVC will develop and design a new web-site for the Organisation and its Network of Volunteer, Volunteers, Partners and Supporters AIVC and each of its constituent member centres will host an annual volunteer recruitment fair and encourage as many local charities, community development organisations and private sector companies to attend AIVC and its Network of will deliver at least 2 volunteer recruitment programmes each aimed at target under-represented groups and individuals AIVC will develop its own cloud based CRM database to manage volunteers, their placements and every interaction that an AIVC member centre is in contact with each of the above AIVC will establish a new private sector focussed volunteer recruitment project (pilot). We will develop relationships with 250 new private sector placement organisations, DEL and DHSS. Copius Consulting will support the private sector engagement September September 2012 although design will begin in Jan 2012 April Ongoing September Ongoing September September 2013 (1 year pilot with possible extension) 4 new brochures designed circulated to a minimum of 10,000 organisations, families and current / prospective volunteers 5 media campaigns hosted with up to 25,000 of free media coverage A minimum of 50 press releases and photo shoots securing up to 25,000 of free media coverage Web-site completed and secure a minimum of 5,000 visitors over lifetime of A minimum of 5 volunteer recruitment events per annum, resulting in recruitment of at least 250 new volunteers and 150 new placement organisations (annually) At least 10 events per year hosted resulting in recruitment of a minimum of 100 new volunteers annually To port all existing databases to new CRM system and add at least 1000 new volunteers per annum between the AIVC network. To establish the pilot project and secure financial support form a range of agencies. To have secured 250 new private sector placement opportunities for up to a minimum of 1000 volunteers New volunteers recruited, retention of current portfolio of volunteers, emerging amount of new volunteering opportunities and placements, amount of media coverage, amount of hits on web-site, amount of interactions with portfolio of new and current volunteers.

3 Objective 1:Volunteering Recognising the Value and Promoting the Benefits Establish a baseline for volunteer numbers and placement organisations across each of the AIVC Network of Volunteer. Mar-12 Baseline survey completed across the AIVC Network of Volunteer Measure the impact of volunteer involvement on volunteers, individuals, organisations and society Seek to protect volunteering from the unintended consequences of legislation and Government policy. Bi-Annual Survey to measure the impact on all service users plus a quality impact assessment (utilising the VIAT Guidelines) To complete an annual Value for Money assessment of the work of the AIVC and its Network of Volunteer. AIVC will ensure that each Volunteer Centre is operating at a VFM Indicator which is acceptable across the emerging Network of. AIVC will lobby local councillors and MLAs about the importance of volunteering in their community and the positive role that it can play in society AIVC will lead on the agenda to ensure employers are aware of the legalities around volunteering and the distinction between employees and volunteers AIVC will ensure that all Volunteer in their Network, will respond strategically to all consultation documents, new government policies and initiatives. AIVC will embark upon a campaign to make all government departments and ministers aware of the work of Volunteering, AIVC and the sustain the volunteer infrastructure across Northern Ireland. Survey a minimum of 1000 volunteers, 250 placement organisations and complete the bi annual survey Annually from April 2012 Annual Value for Money Analysis Completed April April Ongoing September September Each Volunteer Centre will meet with local Mayor(s) and Chief Execs of Local Authorities annually AIVC will produce guidance for all of its placement organisations and distribute to every organisation that Network are currently working with Strategic response completed, approved by each volunteer centre and submitted on time Senior Government Officials / Ministers met at least once per year in each Government Department Surveys Completed, Number of Individuals / organisations part of the research, Value for Money Threshold reached by all AIVC Network Amount of local councillors, council officials, ministers and senior government officials exposed to AIVC thinking and values to volunteering, amount of policies / initiatives AIVC respond to, amount of organisations receiving proposed guidance on volunteering in the work place.

4 Objective 2: Volunteering: Enhancing Accessibility and Diversity 2.1 AIVC will establish a heads of agreement In place by April of 2012 with each of its Local Volunteer and reviewed annually Ensure that AIVC internal KPI regarding the achievement of minimum and Minimum Standards are standards in providing opportunities, opening being achieved across every times, and in managing the volunteer local volunteer centre member experience Ensure that everyone has an opportunity to volunteer and that volunteering is representative of the diversity of the community Create accessible routes to volunteering for all ages and abilities including online, face to face contact, user friendly information to suit a range of abilities and skills AIVC will deliver a series of road shows in at September least 5 local schools (per Network Centre) Ongoing and make young people aware of the benefits of volunteering and the current opportunities that are available AIVC will continue to take a leadership role in delivering the Millennium Volunteers Programme to local young people across each of its member volunteer centres April 2012 (annually) AIVC will ensure that is has created September appropriate partnerships with relevant Ongoing agencies in order to provide a full (start to finish) International Volunteer Service to local individuals AIVC will create specific pathway programmes for local volunteers through partnerships with the private sector, local training providers, local community groups, charities and sports clubs AIVC will expand upon its Network of Volunteer to be represented in the 11 Council areas being proposed by RPA. This will ensure that the people centred, community development approach to volunteering spans across the province. Pathways will begin in April of 2012 and be complete by March of 2015 Will be completed by March of 2015 AIVC will have suitable programmes, communication methods and sensitive engagement strategies for every section of society At least 5 local school talks per area undertaken annually (2500 young people) At least 75 new participants on the programme annually At least 10 new International Partners created per annum and services delivered to a minimum of 50 volunteers per annum Local, Regional and International Volunteer pathways for every categorised volunteer in society in place across all of the Local Volunteer 11 Local Volunteer in Place under the umbrella and stewardship of the AIVC brand. Amount of local centres delivering local services, amount of volunteers engaged, % of minimum standards being achieved by local volunteer centres, amount of volunteers progressing through the pathways created by AIVC

5 Objective 3: Improving the Experience AIVC will design and develop a new April streamlined and standardised Volunteer Training programme designed Training Programme which will be delivered and delivered to a minimum of 1000 individuals per annum to all volunteers and those interested in across the Network of Local volunteering (1 hour in duration) Improve volunteer management practice Increase the number and quality of volunteering opportunities AIVC will develop a new streamlined and standardised 1 hour induction programme with Volunteer Placement Organisations and ensure they deliver a support service that is recommended by AIVC and its Network of AIVC will prepare simple, effective and user friendly factsheets on volunteering and volunteer management for current and perspective placement organisations April September AIVC will prepare new 1 page role AIVC Ongoing descriptions for each volunteer placement opportunity and ensure both volunteer and placement organisation sign and are aware of their commitment and etiquette throughout the placement period AIVC Minimum Standard: One to one working with placement organisations to offer guidance on all aspects of role development, marketing, recruitment and management of the Volunteer (s) To offer support to placement organisations (1 hour per month as a minimum) and the volunteer (as required) AIVC will embed CP and Vulnerable Adult Vetting procedures with all volunteers and placement organisations AIVC will develop a placement Charter for the Volunteer and the Placement Organisation - this will require signatures from both parties before placement programme is initiated Induction Programme will be designed and delivered to a minimum of 250 placement organisations per annum across the Network of Volunteer Factsheet prepared and circulated to at least 1000 organisations per annum Role descriptions prepared for each volunteer opportunity and signed by volunteer and placement organisation before placement begins From April A minimum of 250 organisations visited and 250 new roles highlighted across the network per annum From April Currently - From September A minimum of 1000 hours provided in a mentoring capacity to organisations and volunteers across the volunteer centre network Vetting procedures completed at every placement Charter in place and embedded into working structure of AIVC Network of Amount of factsheets circulated, amount of individuals and organisations participating in the training programme, Survey of participants on the quality of delivery / content of the new streamlined programmes Number of organisations visited and supported, number of vetting procedures undertaken, number of mentoring hours provided, number of charters signed by volunteers / placement organisations

6 Objective 3: Improving the Experience 3.3 Encourage and support the development of skills by volunteers AIVC will work in partnership with local training From September agencies to support and embellish the work of the Local Volunteer in improving the skills and capacity of local volunteers AIVC will pilot a new volunteer training and placement programme with local unemployed people and have this supported by the local STW Contractor, the Local ESF funded projects and the local New Deal Programmes. AIVC will work closely with local placement opportunities to embed a Charter of Volunteering Management Standards that focuses on helping to improve the skills and experience of the volunteer in their organisation (i.e. Volunteer participating in company training scheme) Range of generic training on offer to all volunteers including child protection, first aid, personal development, MV programme available New pilot programme designed and in place Pilot programme completed by April of 2014 and at least 100 new participants in the programme per annum By September of 2012 Baseline competency survey completed before and after each volunteering placement Amount of participants in new pilot programme, improvement in perceived and actual competencies by volunteers, amount of resources leveraged in to provide training support by the local volunteer centres, amount of participants in the Millennium Volunteer Awards programme. AIVC and its Network of will deliver the Millennium Volunteer Awards programme across the province and improve the support to local participants Forward hot opportunities to local councils and public bodies on a weekly basis and ensure buy in from Councils to distribute the opportunities throughout its web-site, employees and assets Promote Employer Supported Volunteering among public sector employees and ensure that this forms a central core of all Local Authorities and Government Departments across the 3.4 Extend volunteering in the public sector province AIVC will work closely with Local Authorities to develop a range of volunteering opportunities within their services (i.e. Leisure, Community, Events, Parks, Environmental Services,etc) From April From April Completed by September of 2014 Completed by September of 2014 AIVC will work closely with Health Trusts and the Completed by PHA to develop a range of volunteer opportunities September of 2014 for local people (all focussed on skill and capacity development) At least 75 new participants on the programme annually All 26 local authorities supporting the volunteering opportunities provided by AIVC and its Network of Local All 26 local authorities cementing Volunteering and AIVC in its CSR strategies and Corporate Plans (reviewed under RPA) At least 250 new volunteering opportunities per annum provided by local authorities and the public sector At least 250 new volunteering opportunities per annum provided by local statutory health services organisations Amount of volunteering opportunities available in the Public Sector (including Health Agencies), AIVC and Volunteering reflected in local authority corporate plans and CSR strategies, amount of AIVC opportunities circulated by local authorities, amount of volunteers recruited from the Public Sector

7 Objective 4: Supporting and Strengthening the Infrastructure AIVC will support its current network of Volunteer By September Local Volunteer in and move towards expansion and place and operating efficiently representation in 11 areas (reflective of new Local and effectively Authority Structure) AIVC will establish formal partnerships with other Beginning in April agencies in the 'Volunteering Family' including the 2012 GAA, Local Community Development Agencies, Other Sports Governing Bodies, Churches / Faith Based organisations and Volunteer Now ensuring collaboration and joined up thinking. Partnerships established (2 way) 4.1 Ensure the infrastructure provides effective support to volunteering AIVC will work closely with DSD to secure the Throughout lifetime of financial resources to deliver a minimum standard of service in each of the AIVC represented areas. (it would be proposed that this would be one contract to AIVC which could then in turn by reallocated to each of the centres) AIVC will develop a mentoring framework to assess the impact of the Local Volunteer Centre work - this will follow a 'live and active' approach and focus on return on Investment. The framework will also ensure that AIVC infrastructure is fluid enough to meet the emerging and changing needs of volunteers locally. AIVC will provide umbrella level support to each of the local volunteer centres, which in turn will allow them to deliver effective and efficient support to local volunteers From April Throughout lifetime of Finance secured through DSD and delivery of concept of 1 contract for all AIVC Volunteer Monitoring Framework quality controlled and embedded throughout all of the work of AIVC Support provided on a monthly basis - and culture of shared learning embedded across all AIVC Volunteer Amount of funding secured for the work of AIVC from DSD, Amount of Additional Money leveraged, amount and standard of partnerships developed, amount of volunteers represented in the CRM based database, type and amount of support provided by AIVC to Local, amount of private sector mentors appointed to support the work of AIVC AIVC will work to create a state of the art cloud based and CRM driven volunteer management database AIVC will develop relationships with private sector mentors for each of the Volunteer, to ensure that they begin process of developing sustainability strategies, control costs tightly, and explore ways of generating additional income to support their work locally From April of 2012 From September of Ongoing Database functional and operational across all AIVC Volunteer Private Sector Mentors in place and supporting the key volunteer coordinator and chairperson of each volunteer centre on a monthly basis

8 Objective 5: Delivering the Strategy AIVC will lobby to secure a central contract Throughout lifetime of which will sustain the delivery of core volunteer services across the 11 RPA areas in the province Create a comprehensive investment programme to deliver the Strategy. Deliver in an effective, accountable way reflecting its cross cutting nature AIVC will work with a range of government agencies and funding agencies to secure resources that will allow the AIVC centres to extend their provision and to support the financial resources that will be allocated by DSD AIVC will continue to lobby for and then manage small grants programme to small voluntary organisations in each of the Volunteer Centre areas. AIVC will ensure that each of its Volunteer Centre members deliver their services to a minimum agreeable standard, demonstrating continual value for money, resulting in extensive returns on any financial investment and being accountable for the delivery of the AIVC framework and guidelines on volunteering practice and management Throughout lifetime of Throughout lifetime of From April 2012 Contract / funding secured from DSD for the lifetime of the A range of funding agencies and financial partners in place throughout the lifetime of the A minimum of 60 voluntary organisations supported annually with small grants Accountable structure in place Amount of income secured from DSD and other statutory agencies, charitable trusts and private sector. Amount of income managed and distributed to small voluntary organisations across the AIVC Network of Annual return on investment across the AIVC Network, VfM analysis across the AIVC network 5.3 Identify a volunteering champion AIVC will create a relationship with a high profile Ambassador for the organisation who will campaign and raise awareness for the continual improvement and sustainability of the people centred and community development approach to Volunteering across Northern Ireland AIVC will create relationships with up to 11 high profile but local ambassadors that can continue to raise awareness of the work of each local volunteer centre and continue to champion the cause of a people centred and community development approach to volunteering From April of From April of Ambassador in place and playing a central role in the development and promotion of the AIVC Brand (and all that that brand stands for) Local Ambassadors in place and playing a central role in the development and promotion of the AIVC Brand in each area that an AIVC Volunteer Centre is present Ambassadors and Champions in place for AIVC, amount of coverage secured through their involvement and an annual review of the effectiveness of having the ambassadors in place