2016 Annual Municipal Report

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1 2016 Annual Municipal Report

2 On the cover: Fernie Aquatic Centre Splash Park. Photo credits: Raven Eye Photography

3 Table of Contents Page Message from the Mayor... 1 Message from the Chief Administrative Officer... 2 Introduction... 3 Who We Are and What We Do... 6 Community Annual Performance Update Looking Forward Priority Objectives Declaration of Disqualifications Statement of Tax Exemptions Grants and Partnering Agreements Audited Financial Statements City of Fernie Page i

4 Message from the Mayor On behalf of City Council, I am proud to share the 2016 Annual Municipal Report for the City of Fernie. This report offers an extensive overview of the City s key initiatives and accomplishments for 2016, identifies our goals for 2016 and 2017, and presents the City s audited 2016 financial statements. In 2016 as with other years Council and staff worked diligently to accomplish goals set with a focus on fiscal responsibility, accountability, customer service and engagement, and progressive community planning. This focus was established during Strategic Planning Sessions and by recommendations made by the provincial Auditor General as Fernie was audited in Improvement of the Corporate Culture, Communications and Public Engagement; Enhancement of Community Well-being, Municipal Infrastructure, and Customer Service were determined by Council to be significant. In 2016, considerable steps were taken to engage the public by use of surveys, town halls, public meetings, implementation of a City Facebook page and continued use of a Twitter account while providing updated information on the City web page. Sincere Thanks are extended to community members who volunteer on the many City committees. This continued support and input is greatly appreciated and assists in delivering services that meet the needs of our community. The 2016 Annual Municipal Report is an opportunity to recognize the vast work that has been accomplished this past year by staff, members of Council, residents and volunteers. All are committed to continuously look at ways to better serve our community through programs and services. It is a tremendous privilege to work and serve as your Mayor and Council. And together with staff and all of you we will continue to work in the best interests of this community and its residents. Mary Giuliano Mayor, City of Fernie City of Fernie Page 1

5 Message from the Chief Administrative Officer I am pleased to provide this introduction to the City of Fernie s 2016 Annual Report. This is a great resource to gain an understanding of the City s financial position and get an overview of the initiatives undertaken over the course of the year. Assuming the CAO position on November 1, 2016 I was able to conclude a very busy year for the City of Fernie. I feel blessed by the opportunity to apply my trade in such a special community. Upon arrival, I was presented with a report from the Auditor General for Local Government. The report, Managing the Inherent Risks of Limited Human Resources within Small Local Governments, was an important tool for organizational planning for the City. The 13 recommendations provide a solid base for organizational planning into the future. In December, the City agreed to a new contract with our local of the Canadian Union of Public Employees. CUPE, International Association of Fire Fighters and Management staff all work well together. Fernie is blessed to have a dedicated and knowledgeable workforce that takes pride in serving the public. Late in December the 2017 budget was provisionally approved by Council. Council and senior administration have agreed to a new planning and budget schedule that will include an annual service level review commencing each year after the tax rate bylaw is approved in May. Setting service levels will help to inform Council, staff and the public what services the City provides and what the City does not. Setting service levels will allow staff to develop the budget for the following year based on the service levels agreed to. I look forward to implementing this new process for the 2018 budget year. In December, a boundary extension was completed bringing phase 1 of West Fernie into the City marking the culmination of much planning and cooperation with the Regional District of East Kootenay. Phase 2 should be completed in 2018 bringing the whole of West Fernie into the City. Welcome to our newest citizens. There is much to be done and there is much to look forward to. Fernie has a diverse population of citizens who are very proud of their City. I very much look forward to strengthening the many partnerships and community organizations that passionately participate to make Fernie the special place that it is. With a focus on sustainable development and the strong leadership and support of Mayor Giuliano and City Council I am confident that Fernie will continue to build on our reputation as a world class destination to live and to visit. Norm McInnis Chief Administrative Officer City of Fernie Page 2

INTRODUCTION The City of Fernie Annual Report provides an opportunity to highlight the municipality s initiatives undertaken over the past year, layout the objectives for the next two years and is a

6 INTRODUCTION The City of Fernie Annual Report provides an opportunity to highlight the municipality s initiatives undertaken over the past year, layout the objectives for the next two years and is a great resource to help citizens gain an understanding of the City s financial position. In this report you will find an overview of municipal services and operations for the previous year, a progress report respecting objectives and measures for the previous year, a statement of municipal objectives, and the measures that will be used to determine progress respecting those objectives, for the current and next year. Community Priorities Our Official Community Plan was updated and adopted in 2014 and is the plan that guides decisions on a broad range of topics including planning and land use management, economic development, transportation, recreation, environmental protection, climate change, arts and culture and more. Through public consultation three community priorities were identified: Ensure Economic Viability Enrich Community Life Protect the Environment City of Fernie Page 3

Our Corporate Vision The Corporate vision statement describes the City of Fernie organization in the future and provides a long-term focus for the entire organization.

7 Our Corporate Vision The Corporate vision statement describes the City of Fernie organization in the future and provides a long-term focus for the entire organization. The Corporation of the City of Fernie provides good governance and services to the citizens and businesses of Fernie. It is a nimble, efficient, resilient, forward thinking, transparent organization which relies on the principle of fact based decision-making. City of Fernie Page 4

8 City of Fernie Core Values Sustainability Build and maintain a well-planned City and infrastructure that balances social, economic and environmental values and contributes to an excellent quality of life; Stewardship Be responsible stewards of the public trust. Ensure that financial and human resources are used effectively and efficiently; Community Involvement Actively involve and engage the whole community in a meaningful manner. Report information about activities and operation of the City; Innovation Unleash the creativity found in our citizens and employees. Find new and better ways of doing things, learn from others and past experiences; Integrity Demonstrate honesty and sincerity in our work and service. Be open and transparent in our communications to create an informed community; Leadership Advocate what we believe in an open and honest way, and demonstrate commitment to long-term goals and the City s vision; Quality Provide quality service. Practice continuous improvement; and Safety The way we work and the community we create. City of Fernie Page 5

WHO WE ARE AND WHAT WE DO Elected Officials Following the civic election in November 2014, Mayor and Council were sworn in to serve the Fernie community through to November 2018. Mayor... Mary Giuliano Councillor.

.. Joe Warshawsky Council Roles & Responsibilities Council is the governing body of the municipal corporation and the custodian of its powers, both legislative and administrative.

9 WHO WE ARE AND WHAT WE DO Elected Officials Following the civic election in November 2014, Mayor and Council were sworn in to serve the Fernie community through to November Mayor... Mary Giuliano Councillor... Phil Iddon Councillor... Jon Levesque Councillor... Dan McSkimming Councillor... Ange Qualizza Councillor... Dennis Schafer Councillor... Joe Warshawsky Council Roles & Responsibilities Council is the governing body of the municipal corporation and the custodian of its powers, both legislative and administrative. The Local Government Act provides that councils can only exercise the powers of the municipal corporation in the proper form, either by bylaw or resolution. Together Council members work to set the overall direction of the municipality through their role as a policy maker. The policies that council sets are the guidelines for administration to follow as it does the job of running the municipality. City of Fernie Page 6

10 In addition to business conducted at Council meetings, the Mayor and Councilor s also attend many special events, business and regional meetings on behalf of the community in addition to serving on the following Committees and Boards: Mayor Giuliano RDEK Board & Kootenay Regional Hospital District; Municipal Insurance Assoc. UBCM Delegate; Emergency Planning Committee; Beautification Committee; Mobile Street Vendors Task Force; OCP Advisory Committee; Parcel Tax Review Panel; Liaison Fernie & District Arts Council Councillor Iddon Councillor Levesque Councillor McSkimming Councillor Qualizza Councillor Schafer Councillor Warshawsky Emergency Planning Committee Leisure Services Advisory Board Discretionary Grants Committee Liaison Southern Rocky Mountain Management Plan Beautification Committee Liaison Fernie Chamber of Commerce Liaison Tourism Fernie Board Greenhouse Gas Emission Reduction Committee Mobile Street Vendors Task Force OCP Advisory Committee Liaison Fernie & District Historical Society Liaison Fernie Family Housing Society Liaison Association of Kootenay Boundary Local Governments Discretionary Grants Committee Parcel Tax Review Panel Liaison Wildsight Fernie Public Library Board Fernie & Area Resort Development Strategy AWG Parcel Tax Review Panel Ktunaxa Kinbasket Treaty Adv, Committee Organizational Structure Mayor and Council are responsible for setting the direction and establishing the strategic priorities for the City of Fernie. The Chief Administrative Officer s responsibility is to ensure that direction is followed and to manage the affairs of the organization in accordance with the policies and programs approved by Council and the British Columbia Community Charter and Local Government Act and other relevant statutes and regulations City of Fernie Page 7

11 ORGANIZATION CHART (as at December 31, 2016) MAYOR & CITY COUNCIL COMMITTEES, BOARDS & COMMISSIONS CHIEF ADMINISTRATIVE OFFICER Norm McInnis Deputy Clerks 2 Bylaw Enforcement Officer DIRECTOR OF FINANCIAL & COMPUTER SERVICES Carla Fox DIRECTOR OF FIRE & EMERGENCY SERVICES Ted Ruiter DIRECTOR OF LEISURE SERVICES Lloyd Smith DIRECTOR OF OPERATIONAL SERVICES Dave Cockwell DIRECTOR OF PLANNING Bruce Lennox Deputy Treasurer Fire Prevention Officer Aquatic Centre Staff Facilities & Parks Staff Public Works Engineering & Support Staff (1.2) Building Officials (2) Municipal Clerk II (2) Municipal Clerk I (Casual) Training Officer (2) Lieutenants (2) Firefighters (20) Auxiliary Firefighters (2) Auxiliary Dispatchers Reception II Cashier / Reception II (3) Cashier / ReceptionI Aquatic Supervisor (3) Lifeguard II Customer Relations & Facility Coordinator Chief Facility Operator (4) Certified Maintenance Operators (1.5) Building Maintenance Journeyman Carpenters Manager of Operations (2) Water Operators (2) Waste Water Operators (5) Street/Road Operators (2) Journeyman Mechanics Senior Technologist Engineering Technologist Municipal Clerk II (1/2 time) Purchasing Maintenance / Management Clerk Summer Student Planner Municipal Clerk II (1/2 time) (8) Lifeguard I Casual Summer Staff (4) Shift Operators P/T Aquatic Attendants Summer Students City of Fernie Page 8

12 Departments Office of the Chief Administrative Officer Functional Areas Responsibilities Programs and Services Corporate Planning & Sustainability Human Resources Legal & Legislative Services Inter-Governmental Relations Resort Municipality Initiatives Responsible to Council for the efficient management of the municipal workforce, and for seeing that Council s directions and policies are carried out. The CAO provides leadership to the Corporate Management Team in the discharge of their responsibilities and oversees all departments. Guides the organization and the community to a more sustainable future by ensuring strategic alignment throughout the organization. Responsibilities include providing Council and the Corporate Management Team with information for strategic planning purposes and ensuring a framework is followed to align policies and activities with this direction. Within this framework are activities such as corporate-wide business planning, performance measurement and reporting. Provides support to the Corporate Management Team and employees including employment recruitment and selection, employee recognition, leave management and labour relations. Responsible for providing advice to Council and staff, preparing legal documents, negotiating contracts and managing legal proceedings. Oversees bylaw enforcement resources and responsibilities, and overall management of City operations, and acquisition, management and disposal of real property on behalf of the City. Fosters and encourages positive interaction with regional, provincial and federal levels of government Management of the provincial Resort Municipality Initiative funding program including annual reporting requirements. Support to the Resort Development Strategy Advisory Working Group. Corporate Administration Services Functional Areas Programs and Services Legislative Services Council Support Risk Management Communications & Public Engagement Responsibilities The Corporate Administration Services Department is the keeper and manager of the official City records. The Department provides the primary access point for citizens and outside agencies wishing to communicate with Council, conducts elections, coordinates advertising and provides information relating to City Hall and City Council to the public. Responsible for preparing and distributing agendas and packages for all council meetings, recording minutes, and livestreaming meetings, publishing statutory notices and overseeing bylaws, policies and procedures. Coordinates licence of occupation requests, liquor licence changes, execution of legal documents, requests for records under the Freedom of Information and Protection of Privacy Act (FOIPPA). Oversees all local government elections, by-elections and referenda, coordinates Council participation in municipal conferences, Responsible for promotion of policies and procedures designed to prevent incidents causing loss, liaise with Municipal Insurance Association regarding all claims and investigations. Responsible for working with all departments to deliver effective communications on programs, initiatives and community matters and plan community engagement initiatives, strategic communication planning, public information, website development and management, media relations, social media, news releases and community advisories. City of Fernie Page 9

13 Committee Support Administrative support to all City boards, commissions, select and standing committees of Council and advisory working groups including meeting organization, agenda preparation and distribution, and recording minutes of meetings. Financial and Computer Services Functional Areas Responsibilities Programs and Services The Financial & Computer Services Department provides financial expertise, information systems (IT), advice and guidance to support City operations. It provides responsive service to Council and City staff, leadership in improving City processes and maintains financial and information technology practices, policies and standards. Financial Services Responsible for long-term financial planning, annual budget development, investments, and day to day accounting of the corporation. The finance department is also responsible for fiscal planning and engagement supporting the development of the five-year financial plan and providing analysis to departments and council to support financial decision-making. Assists with internal audits by reviewing business processes, policies and procedures for efficiency, controls and compliance. Information Technology Oversees the contract for providing technology services, advice, solutions and guidance to support City operations and provide appropriate technology, information and applications to deliver business services. Ensures the security, management, and protection of the organization s electronic data. Fire and Emergency Services Functional Areas Programs and Services Responsibilities Fernie Fire Rescue key responsibilities are to provide a full range of fire prevention and suppression services as well as rescue service that protect residents and property, tourists and visitors. This includes a comprehensive emergency response and management program, quality training and pursuing alternative ways to improve the level of fire protection and services within the Fernie protection area. Fernie Fire Rescue is staffed by a composite of career firefighters and auxiliary firefighters. Fire Prevention Responsible for ongoing fire prevention programs including fire safety inspections of over 300 public buildings, coordination with building officials and bylaw enforcement regarding business licence inspections and occupancy permits to ensure compliance with BC Fire Codes. Promotion of Learn Not to Burn curriculum delivered to 3 rd grade students, public education programs for elementary school students, and promotion of Fire Prevention Week, Juvenile Firesetter Educational Intervention resource for youths and parents of children involved in playing with fire. Fernie Fire Rescue provides fire protection, first responder and rescue services to West Fernie, and rural areas including Cokato Road and Fernie Alpine Resort. In 2014 Fernie Fire Rescue and the RDEK amended the service agreement to expand the response area past the Ski Hill to Kubinec Road. City of Fernie Page 10

Leisure Services Functional Areas Programs and Services Responsibilities Promotes active, healthy living through a wide range of programs, services and facilities and engagement of community members

14 Leisure Services Functional Areas Programs and Services Responsibilities Promotes active, healthy living through a wide range of programs, services and facilities and engagement of community members in a variety of arts, special events, cultural and social activities to encourage strong community connections. Programs, facilities and services reflect people working together to improve recreation opportunities and enhance the quality of life for residents of Fernie. As part of the focus on healthy communities and a vibrant arts and culture sector, a major responsibility is the ongoing maintenance of all city buildings, parks and recreational facilities. Parks and Trails Planning, development, operation and maintenance of municipal parks, trails and cemetery, stewardship of natural environment including tree, turf and weed management programs. Facilitate use of outdoor athletic facilities to community groups and organizations. Community Recreation & Programs Provides delivery of a wide range of recreational programming for seniors, children, youth and families in the Aquatic Centre, Memorial Arena and Community Centre. Engages community participation through volunteerism, provides resources for Emergency Social Services including setup of emergency evacuation centre. Plans and oversees a range of Arts & Culture events. Facility Use & Maintenance Responsible for negotiating facility lease agreements, facility and infrastructure rentals, and developing a comprehensive facility maintenance plan to optimize investment to meet corporate priorities and extend the life cycle of municipal buildings. City of Fernie Page 11

15 Operational Services Functional Areas Responsibilities Programs and Services Responsible for all municipal infrastructure which includes transportation, roads, water, sewers, storm drainage, solid waste, recycling, Geographic Information System (GIS), and responding to operational public requests and inquiries. Operational Services oversees Public Works in addition to Engineering Services. Engineering Services Manage long range planning and replacement programs for infrastructure assets, collaborate with other departments to develop the asset management program, develop and implement plans for management of GIS systems, facilitate requests from public utilities; manage BC One program and assist with planning and development for subdivision and development servicing needs. Manage solid waste and recycling programs, water loss programs, and contracts for annual capital projects including engineering, design and construction of road & sidewalk improvements, watermain renewals and infrastructure related projects. Public Works Ongoing operation and maintenance of water, sanitary and storm sewer systems, transportation network, street lighting and traffic systems, road and sidewalk maintenance & repair and snow removal. Planning Department Functional Areas Responsibilities Programs and Services Responsible for the implementation of municipal bylaws and policies related to the land use planning, development and growth of the community. The department strives to foster a positive public attitude towards planning and the City s approach to growth management. The primary responsibilities include land use planning and related policy development including OCP and Zoning bylaw amendments, regional planning and development referrals, building & plumbing permit and inspection services, subdivisions, development permits, development variance permits, and sign permits. Development Services Responsibilities include review and decision of subdivision applications and strata conversions, development, building, plumbing, and sign permits. Reviewing and providing advice to Council for outdoor patio and development variance permits. The department also provides administrative support and direction to the Design Review Panel to uphold and promote the standards of design excellence in accordance with the OCP Schedule for City of Fernie Building Design Guidelines. Community Planning The department facilitates development and implementation of community planning documents such as the Official Community Plan, Zoning Bylaw, and Community Sustainability Plans and reviews and provides advice to Council on proposed amendments to those bylaws. The department also provides advice to Council and engages the community regarding current and long range land use planning issues such as hazard management and affordable housing. City of Fernie Page 12

16 Community As part of Council s Corporate Goal to increase and improve communications and public engagement the public was provided increased opportunities for input into municipal governance through town hall meetings and public surveys. City of Fernie Page 13

Engaging our Community The City of Fernie s outreach includes a variety of online and offline tools.

This provides our citizens with opportunities to participate and be informed on progress made toward the Vision for the City.

operational information, progress made on the previous year s objectives, and to set out current & future Strategic Goals and Objectives.

17 Engaging our Community The City of Fernie s outreach includes a variety of online and offline tools. As new technology emerges, the City is committed to finding ways to connect and engage with citizens in conversations that matter and are meaningful. This provides our citizens with opportunities to participate and be informed on progress made toward the Vision for the City. Communication tools the City uses on a regular basis include: Annual Report As required under the Community Charter, the Annual Report is a means for local government to report on financial and operational information, progress made on the previous year s objectives, and to set out current & future Strategic Goals and Objectives. City Website Your guide to City services, news, programs, Council meetings, agendas, reports, mapping, events and more. Subscribe to our News and Events RSS feeds to stay abreast on what is happening in your community. Social Media Since launching our Facebook page in September of 2015 our followers continue to grow. Be sure to Like us on Facebook and follow us on Twitter to get the latest news and stay informed. Community Events If the City isn t hosting them, you can bet you will find the Mayor and Council attending and supporting community events. Council Connection Council Connection provides readers with highlights from each Council meeting on the outcome of Council s decisions. Current and archived editions are available for downloading on the City website under City Hall Mayor & Council Council Connections. The Free Press Fernie Connection Fernie Connection is a full page dedication in The Free Press aimed at keeping citizens of Fernie informed of all news releases and public service announcements. Open Houses Depending on the matter, the City may choose to host an Open House to discuss an idea or project with citizens. City of Fernie Page 14

Public Inquiries General Inquiries Contact cityhall@fernie.ca or 250.423.6817 Monday through Friday 8am to 5pm (8am to 4pm during summer hours).

Go to the City website under City Hall Report Problem/Request Service.

Meeting agendas are available ahead of time on the City s website or at City Hall by 4pm on the preceding Friday.

18 Public Inquiries General Inquiries Contact or Monday through Friday 8am to 5pm (8am to 4pm during summer hours).report Problem/Request Service See a problem that the City can fix? Or have a special request with which we can help out? Report non-emergency problems or make a request online, 24 hours a day. Go to the City website under City Hall Report Problem/Request Service. Regular Council & Committee of the Whole Meetings Council meets on the second and fourth Monday of the month at 7pm in Council Chambers located at City Hall. Meeting agendas are available ahead of time on the City s website or at City Hall by 4pm on the preceding Friday. In addition to the Regular Council Meeting, Council meets at 10am in Committee of the Whole to consider some of the issues that will be forwarded to an upcoming Regular Council Meeting. Citizens are welcomed and encouraged to attend these meetings. Engagement in 2016 Town Hall meeting at Senior Citizens Drop In Centre March 2016 Budget Survey September 2016 Open Forum meeting at Mug Shots Café November 24, 2016 FireSmart Community Program Events throughout the year Emergency Preparedness Week event Engagement with Facilities Users & Stakeholders for user fees and regulation update City of Fernie Page 15

19 Annual Performance Update The City plays an important role in the daily lives of our residents. Whether it s determining how we will strengthen the economy, address our aging infrastructure needs, or how we will plan for changes in our community, we must manage the needs of today while anticipating the needs of the future. The City of Fernie Corporate Strategic Goals describe what the organization as a whole needs to achieve to be successful. They are the end results achieved if the plan is implemented successfully. How did we do in 2016? In the following pages we review our corporate goals and look at what we accomplished over the past 12 months. City of Fernie Page 16

20 CORPORATE VISION: The Corporation of the City of Fernie provides good governance and services to the citizens and business of Fernie. It is a nimble, efficient, resilient, forward thinking, transparent organization which relies on the principle of fact based decision making. CORPORATE GOALS supported businesses and economic diversity increased and improved communications & public engagement increased corporate and public safety upgraded and maintained city infrastructure and facilities appropriate and sustainable service levels strengthened city of fernie organization Community Priorities identified in our Official Community Plan Ensure Economic Viability Corporate Strategies Enrich Community Life Protect the Environment Council Objectives Council's Corporate Goals COMMUNITY PRIORITIES OCP City of Fernie Page 17

Strategic Goal #1: Supported businesses and economic diversity 2016 PROGRESS REPORT Objective: To support local businesses, retain and attract new business, and diversify the economy.

21 Strategic Goal #1: Supported businesses and economic diversity 2016 PROGRESS REPORT Objective: To support local businesses, retain and attract new business, and diversify the economy. Strategy Performance Boundary expansions. Economic action plan. Advance implementation of signage strategy West Fernie Phase 1 and Fernie Ford property annexation complete. Implemented provincial tax rate phase in for West Fernie Phase 1. West Fernie Phase 2 annexation underway. Brenner s Road annexation deferred indefinitely. West Fernie OCP amendment project and future re-zoning planned for Short Term Rental regulation development started in 2016 and continues to Continued participation on Elk Valley Economic Initiative committee and funding contributions in 2017 through revenue generated by Inter Community Business Licensing RMI funding provided to support ADVenture Conference. Substantial staff resources invested in managing Resort Development Strategy and continued funding contributions to Tourism Infrastructure and Events. Facility improvements completed at Visitor Centre located on Highway 3. Installation of interpretive signage at Visitor Centre located on Highway 3. City of Fernie Page 18

22 2016 PROGRESS REPORT Review and update bylaws and policies to ease business application and development processes. Implement online licensing, permitting & utility billing and development of community connectivity strategy. Inter-Community Business Licence agreement executed with Elkford & Sparwood and new Inter Community Business Licence Bylaw adopted. Zoning Bylaw update initiated completion expected late Call for proposals completed for Affordable Housing Strategy update completion expected in Floodplain mapping update initiated completion and bylaw update in Substantial work completed on Subdivision & Development Servicing Bylaw - public engagement and adoption in Development Cost Charge procedure manual completed. Home Owner Grant applications available on-line with utility and tax information. Commenced work on connectivity and cost reductions strategy for city facilities. Key Performance Indicators Strategic Goal #1: Supported businesses and economic diversity New Business Licenses Renewed Business Licenses Total Construction Value $18.4M $11.8M $13.3M Building Permits Partnering Agreements Development Permits Proportion of Business Generated Property Tax Revenue $1,265,606 $1,220,775 $1,179,315 New Dwellings Did you know? 40% % of survey respondents business licenses issued of survey respondents rated ease of establishing plus 80 non resident licenses rated city services as a business in Fernie as fair to good average City of Fernie Page 19

Strategic Goal #2: Increased and improved communications and public engagement 2016 PROGRESS REPORT Objective: To improve information to citizens, provide inclusive public engagement, make effective

23 Strategic Goal #2: Increased and improved communications and public engagement 2016 PROGRESS REPORT Objective: To improve information to citizens, provide inclusive public engagement, make effective use of social media, and ensure effective internal corporate communications. Strategy Performance Implement communications strategy. Budget approved for part time Communications Coordinator. Recruiting commenced hire in Communication strategy update deferred to Implemented monthly roundtable open staff meetings. Increase utilization of publishing, social media and online tools & improve two-way communications. Continued use of website and social media accounts. Facebook followers increased in Annual Budget Process significantly increased participation through social media communications. Created new Facebook page for FireSmart program. Public satisfaction level surveys and budget input surveys, open forum meeting held for budget and annual report. Continued use of public Request for Service system to log complaints and service requests. Improve progress reporting to Council. Implemented quarterly project update reporting to Council on all Capital and One Time projects and budget variance reports. Completed public outcome reports for Town Hall meetings and budget surveys. City of Fernie Page 20

24 Key Performance Indicators Strategic Goal #2: Increased and improved communications and public engagement Fan Reach on Facebook 247 new N/A New Visitors to City Website 54.5% 54% 57% Returning Visitors to City Website 45.46% 43% 42.9% Total Website Users 108,747 94,739 91,242 Open House Events Facebook Following N/A Twitter Followers 877 N/A N/A Delegations to Council Please indicate whether you are aware of the following opportunities that are offered by the City of Fernie to involve residents in the City s decision-making process? Public meetings or hearings Information sessions or open houses Serving on Council Committees Surveys Yes No Overall, how satisfied are you with the City of Fernie s website? 12.1% 7.8% 2.6% Satisfied 5.2% 42.2% 30.2% Very Satisfied Somewhat Satisfied Dissatisfied Very Dissatisfied Don't Know Did you know? 39% % of survey respondents followers on Twitter of survey respondents rated citizen engagement rated social media as fair communications as somewhat satisfactory City of Fernie Page 21

Strategic Goal #3: Increased corporate and public safety 2016 PROGRESS REPORT Council Objectives: To ensure an effective and efficient fire and police service, be prepared for emergencies, and ensure

25 Strategic Goal #3: Increased corporate and public safety 2016 PROGRESS REPORT Council Objectives: To ensure an effective and efficient fire and police service, be prepared for emergencies, and ensure a safe community and work place for employees of the City of Fernie. Strategy Performance Promote best practices in risk management and safe work practices. Ongoing safety initiatives undertaken by Joint Health and Safety Committee. Continued employee work safe procedures & training and emergency response training. Continue training of new operators on City equipment. Continued DATS safety training for all staff. Installed public bear proof bins in strategic locations to reduce wildlifehuman conflicts and strengthened regulations for curbside residential waste collection. Public education and awareness of bylaws and regulations campaign focused on safety issues through employment of two summer bylaw students. Partner program with RCMP Speed Watch and Distracted Driver Awareness Campaign. FireSmart Program included public workshops and information sessions. City of Fernie Page 22

26 2016 PROGRESS REPORT Continue implementation of new regulations per Fire Commissioner s Structural Firefighters Competency & Training Play Book. Review and update of Emergency Program and Emergency Plans. Oversee implementation of FireSmart Communities, Emergency Preparedness and other education programs. Began plans with Justice Institute of BC and College of the Rockies to train full time staff members to NFPA 1021 Fire Officer 1 levels. Work started on developing playbook implementation strategy and compliance deadline. City is partner in East Kootenay Emergency Program and continued to improve working relationships with joint training and education sessions in the Elk Valley. Participated in Elkex 2016, full scale emergency exercise designed to test all facets of emergency response including inter-agency cooperation and response times, procedures, information systems, communications and coordination. Developed proposal for 2017 budget to increase local capacity by training staff member for Emergency Program Coordinator position and community volunteer members in various emergency response roles. Annual exercise of Flood Response Plan Built broad based understanding and support for FireSmart solutions within the community through education and engagement programs. Several public events hosted. Complete Community Wildfire Protection Plan Received UBCM grant and substantial work completed to update plan. Report completion expected summer Key Performance Indicators Strategic Goal #3: Increased corporate and public safety Emergency Call Responses Number of JH&SC Meetings Citizen Safety Rating Very Safe 43% 39% 48% Overall, how satisfied are you with the level of snow removal on City of Fernie s streets and sidewalks? 19.8% 22.4% 0.0% 12.9% 22.4% 22.4% Very Satisfied Satisfied Somewhat Satisfied Dissatisfied Very Dissatisfied Don't Know Overall, how safe do you feel in Fernie? 2.6% 0.9% 0.0% 10.4% Very Safe Safe 42.6% Somewhat Safe Unsafe 43.5% Very Unsafe Don't Know City of Fernie Page 23

Strategic Goal #4: Upgraded & maintained City infrastructure and facilities 2016 PROGRESS REPORT Council Objectives: To upgrade, replace as appropriate, and maintain City facilities, water, storm

27 Strategic Goal #4: Upgraded & maintained City infrastructure and facilities 2016 PROGRESS REPORT Council Objectives: To upgrade, replace as appropriate, and maintain City facilities, water, storm water and sewer infrastructure, roads, sidewalks, parks and trails; and to provide environmental stewardship of infrastructure and facilities. Strategy Performance Invest in facility maintenance & upgrades. City Hall accessibility improvements deferred pending funding. James White Park Well river crossing completed. Sewage Treatment Plan upgrades alum and UV additions completed. Roof repairs completed at Aquatic Centre, Max Turyk Community Centre, Arts Station. Deck repairs completed at Arts Station. City of Fernie Page 24

28 2016 PROGRESS REPORT Continue to implement annual capital street resurfacing and annual sewer rehabilitation and replacement programs. Provide environmental stewardship of infrastructure and facilities Continue to upgrade and maintain parks and trails. Prepare strategy for disposition of surplus City owned lands. Implement plan for development of Station Square, downtown washrooms and annual beautification. Completed street paving project in Mt. View and Parkland Terrace Completed watermain and sewermain replacements in Maintown neighborhood. Lighting retrofit at Max Turyk Community Centre completed. Max Turyk Community Centre solar energy project on hold pending grant approvals. Irrigation system installed at Ridgemont Park. Turf improvements completed at Max Turyk Community Centre. Deferred to Design completed for Downtown public washrooms. Expected opening in June Commenced preliminary planning for Station Square Redevelopment concept. Key Performance Indicators Strategic Goal #4: Upgraded and maintained City infrastructure and facilities Annual Road Renewals 2.15km.52km 1.7km Watermain Renewals 0.35km 2.26km 0.3km Sewermain Renewals 0.32km 1.56km 0.09km Stormmain Renewals 0.0km.26km 0.16km Fernie Aquatic Centre Annual Hours Reserved Fernie Arena Annual Hours Reserved Curling Club Hall Annual Hours Reserved Did you know? Survey Respondents rated downtown core.. 40% 32% 38% Availability & condition Mobility for wheelchairs Parking (including of sidewalks good & strollers fair disabled parking) poor City of Fernie Page 25

Strategic Goal #5: Appropriate and sustainable service levels 2016 PROGRESS REPORT Council Objectives: To deliver citizen supported levels of service.

29 Strategic Goal #5: Appropriate and sustainable service levels 2016 PROGRESS REPORT Council Objectives: To deliver citizen supported levels of service. Strategy Performance Establish service level standards. Engaged with rec users as part of Leisure Services User Fees & Regulations bylaw update adoption in Asset Maintenance reporting tool developed and used for dike inspections, manhole inspections and windrow removal. Continue to develop Asset Management plan and reporting requirements. Completed building inventory and preliminary planning for Asset Management Plan. City of Fernie Page 26

30 Key Performance Indicators Strategic Goal #5: Appropriate and sustainable service levels Online Homeowner Grants Claimed 1,505 N/A N/A Number of Service Requests Logged Number of Days on Water Advisory Number of Days on Boil Water Notice Citizen Satisfaction with Snow Removal satisfied to somewhat satisfied 45% 59% 61% How would you rate your level of satisfaction with the accessibility of the downtown core, taking into account the following? Availability and condition of sidewalks Mobility for wheelchairs and strollers Snow removal and maintenance Parking (including disabled parking) Bicycle parking Excellent Good Fair Poor Don t Know Overall, how would you rate the quality of the services provided by the City of Fernie? 44.3% 14.8% 0.0% 7.8% 33.0% Excellent Good Fair Poor Don t Know Did you know? Dwellings re-serviced with Off street parking spaces Burial plots added to new sanitary sewer mains added on Mt Mclean Rd to St. Margaret s Cemetery in Maintown neighborhood service Max Turyk Soccer field City of Fernie Page 27

Strategic Goal #6: Strengthen City of Fernie organization 2016 PROGRESS REPORT Council Objectives: To maintain a healthy workplace, plan for succession, be a learning organization, and become a top

31 Strategic Goal #6: Strengthen City of Fernie organization 2016 PROGRESS REPORT Council Objectives: To maintain a healthy workplace, plan for succession, be a learning organization, and become a top employer. Strategy Performance Promote training at all levels of the organization. Annual attendance at Finance and Corporate Services conferences. Training towards Local Government Administration certification. Emergency preparedness training for staff and volunteers undertaken. Aquatic staff training & certification undertaken. Confined space safety training. Annual equipment operator training. Certification training in Office of the Building Official. Continued DATS online safety training for all staff. Water and sewer operator certification training. Recruit and fill shared Human Resource position for trial period Recruiting efforts started in 2016 and continue in 2017 for share HR between Fernie, Elkford and Sparwood. City of Fernie Page 28

32 2016 PROGRESS REPORT Continue to pursue opportunities for crosstraining between staff members. Implement policies for respectful workplace. Action plan to implement recommendations in HR Audit. Performance review process commenced with further development in All staff undertook Harassment / Bullying training. Departmental cross training for Finance positions. Cross training for Maintenance Management position. Budget allocated across all departments for training in Key Performance Indicators Strategic Goal #6: Strengthen City of Fernie organization Fulltime Employee Vacancies at Dec 31, Supervisory & Management Vacancies Filled Internally Overall, how would you rate the quality of the services provided by the City of Fernie? What was your impression of the employee(s) of the City of Fernie in your most recent contact? 14.8% 0.0% 7.8% Excellent Good 18.1% 3.4% 15.5% Excellent Good 33.0% Fair Poor Fair Poor 44.3% Don t Know 28.4% 34.5% Don t Know City of Fernie Page 29

Looking Forward Priority Objectives 2017 Strategic Goal #1: Support Business and Economic Diversity Complete Zoning bylaw update Complete Subdivision & Development Servicing bylaw update Update for

33 Looking Forward Priority Objectives 2017 Strategic Goal #1: Support Business and Economic Diversity Complete Zoning bylaw update Complete Subdivision & Development Servicing bylaw update Update for Affordable Housing Strategy Complete Development Process Review Begin consultation and develop framework on Economic Action Plan Complete Inter-Community Business Licence bylaw Begin consultation on Short Term Rental regulations Commence update West Fernie OCP Continue oversight of the Resort Development Strategy and prepare for new strategy beyond 2017 Undertake Water Rate Review Complete installation of signs/directional signs per Signage Strategy Develop Economic Action Plan Strategic Goal #2: Increase and Improve Communications & Public Engagement Undertake needs assessment and start update Corporate Communication Plan & Implementation Strategy Recruit Communications Coordinator Continue development of Emergency Response communication strategy Recruit coordinator for Fernie Youth Action Network (CBT funded) Increase utilization of social media and online tools to improve two-way communications. Continue to improve online tools for property tax and utility information. Commence work on connectivity and cost reduction strategy for City facilities. Develop engagement strategy for Subdivision Development & Servicing bylaw Undertake public engagement process for Subdivision & Development Servicing Bylaw update. Move forward Linking Service Delivery and Local Economic Development Though Multi-Sector Governance Framework project Strategic Goal #3: Increase Corporate and Public Safety Develop & implement policing costs strategy Complete Community Wildfire Protection Plan and commence action items (OCP update) Continue FireSmart program Continue planning, training and development of Emergency Response teams and program Complete Flood Hazard Mapping project and develop implementation strategy Continue transition to new emergency dispatch in Kelowna Continue implementation of the Fire Commissioner s Structural Firefighters Competency & Training Play Book Promote best practices in risk management and safe work practices Update Flood Response Plan Undertake Effectiveness Assessment of Joint Health & Safety Committee City of Fernie Page 30

34 Strategic Goal #4: Upgrade & Maintain City Infrastructure & Facilities Complete Facility Plan inventory and review Complete capital projects for facility maintenance/repair Start Phase 2 Asset Management Plan Complete James White Well secondary water source project Issue Solid Waste Collection contract request for proposals Continue implementation of annual Road Resurfacing projects (Northend & 7 th St) Continue implementation of annual Water/Sewer rehabilitation projects (Northend) Review and update Leisure Services User Fees Construct public washrooms in downtown. Start SCADA upgrades. Strategic Goal #5: Appropriate & Sustainable Service Levels Complete Service Capacity Review Review and update User Fees & Regulation bylaw Undertake Water Utility Rate Structure Study Complete Phase 2 Asset Management Plan Develop Records Management System Strategy Implement new annual planning and budget process Strategic Goal #6: Strengthen City of Fernie Organization Implement HR Audit recommendations Continue recruiting for HR function Complete IAFF Contract Negotiations Complete Vadim upgrades Continue to pursue cross-training opportunities Develop respectful workplace policies. Recruit shared HR position Update Council Procedure Bylaw Host 2018 Association of Kootenay Boundary Local Government annual conference Looking Forward Priority Objectives 2018 Strategic Goal #1: Support Business and Economic Diversity Continue review and update of bylaws and policies. Continue to develop partnerships to support Economic Action Plan. Overhaul application and permitting process. Implement Affordable Housing Strategy recommendations Strategic Goal #4: Upgrade & Maintain City Infrastructure & Facilities Strategic Goal #2: Increase and Improve Communications & Public Engagement Implement Communication Plan Strategy Website Improvements/upgrades Strategic Goal #5: Appropriate & Sustainable Service Levels Strategic Goal #3: Increase Corporate and Public Safety Continue implementation of recommendations in Flood Hazard Mapping study Continue implementation of Community Wildfire Protection Plan/FireSmart program Continue planning, training and development of Emergency Response teams Strategic Goal #6: Strengthen City of Fernie Organization Construct new Quonset for Public Works yards Continue implementation of annual Road Resurfacing projects Continue implementation of annual Water/Sewer rehabilitation projects Commence SCADA upgrades Develop implementation strategy for Facility Master Plan Develop plan for Thomson Park Implement Service Delivery Review strategy Comprehensive update of Fee Structure for Services Continue implementation of HR Audit recommendations Continue review & update of policies/bylaws Implement Records Management System strategy City of Fernie Page 31

35 Declaration of Disqualifications In accordance with Part 4 Division 5 of the Community Charter the City of Fernie must include in the Annual Municipal Report any Declarations of Disqualification made against individual council members in the previous year. There are no Declarations of Disqualifications to report in 2016 for the Council of the City of Fernie. Statement of Permissive Tax Exemptions Civic Address Folio No. Property Community Description Charter Section 102 Commerce Road Chamber of Commerce bldg/land 224 (2)(e) th Avenue Tom Uphill Memorial Home bldg/land 224 (2)(a) 201 Allan Graham Driv th Avenue nd Avenue Fernie Golf & Country Club land 224 (2)(i) Fernie District Hospital - Land Surrounding bldg/land 224 (2)(h) Knox United Church - Land Surrounding land 224 (2)(f) Total Assessed $ Value Tax Class 2016 Exemption in Effect From 2,410,000 6 $ 8, ,540,000 1 $12, ,000 8 $10, ,000 6 $ 1, ,500 8 $ st Avenue B.P.O.E. Lodge #81 - Parking Lot land 224 (2)(a) 48,500 6 $ st Avenue B.P.O.E. Lodge #81 - Parking Lot land 224 (2)(a) 491 2nd Avenue Fernie & District Historical Society - Museum bldg/land 224 (2)(a) 562-3rd Avenue Seniors Centre bldg/land 224 (2)(a) Roman Catholic Church - Land 501-4th Avenue Surrounding land 224 (2)(f) 521-4th Avenue Roman Catholic Church - Hall bldg/land 224 (2)(f) 591-4th Avenue th Avenue Synod of Diocese of Kootenay - Land Surrounding land 224 (2)(f) Roman Catholic Church - Parking Lot land 224 (2)(f) 359,500 6 $ 3, $ 3, ,097 6 $ ,000 8 $ 1, ,600 6 $ 2, ,000 8 $ 1, ,000 8 $ 3, st Avenue Fernie & District Arts Council bldg/land 224 (2)(a) 90,700 6 $ $35, Trinity Lutheran Church th Avenue Land Surrounding land 224 (2)(f) 741-2nd Avenue Salvation Army bldg/land 224 (2)(a) 781-2nd Avenue Salvation Army - Parking Lot land 224 (2)(a) 421-9th Avenue Jehovah's Witness land 224 (2)(f) th Avenue Pentecostal Church - Parking Lot land 224 (2)(f) th Avenue Pentecostal Church - Land Surrounding land 224 (2)(f) th Avenue Women's Resource Centre bldg/land 224 (2)(a) Leased Municipal Property 0 8 $ 3, ,000 6 $ 1, ,000 6 $ 1, ,000 8 $ 1, $ 2, ,700 8 $ 2, $ 1, Curling Club - Judo Club $20, st Avenue B.P.O.E. Lodge #81 bldg/land 224 (2)(a) 551-1st Avenue Canadian Legion - (except that portion of the building comprising the bar area). bldg/land 224 (2)(a) 0 8 $ 8, , 8 $ 1,951 City of Fernie Page

36 Civic Address Folio No. Property Description Community Charter Section 542-3rd Avenue Seniors Centre - Parking Lot land 224 (2)(a) 532-3rd Avenue Seniors Centre - Parking Lot land 224 (2)(a) 522-5th Avenue A 1st Avenue Roman Catholic Church - Parking Lot land 224 (2)(f) Fernie & District Arts Council - Parking Lot (Leased Municipal Property) land 224 (2)(a) Total Assessed $ Value Tax Class 2016 Exemption in Effect From 0 6 $ 1, $ 9, $ 1, $ 7, $ Mt Washburn Street Fernie Creative Minds Preschool bldg/land NONE 29,539 6 $ Mt Washburn Street Creative Energy Arts Factory bldg/land NONE 30,533 6 $ Mt Washburn Street Fernie Childcare Society bldg/land 224 (2)(a) 42,234 6 $ TOTALS $ 6,872,903 $ 166, Grants and Partnering Agreements BC Senior Games East Kootenay Zone 7 Seniors $ 100 Wildsight Elk Valley Branch 250 Fernie Snowmobile Association 250 The Old Type Music Society 250 Fernie Mountain Film Festival Society 250 Dumpster Art Project 250 Seniors Center Grant 250 Columbia Basin Environmental Education Network 300 Royal Canadian Legion - Dart Competition - 4 Members ($100 each) 400 Columbia Basin Alliance for Literacy (CBAL) 500 Ghostrider Adventure Camp (Sparwood Parks & Rec) 500 Fernie Tennis Community Association* 500 Fernie Heritage Cemetary Restoration Society 600 Reel Canadian Film Festival (Fernie & District Arts Council) 600 Association Francophone des Rocheuses du Sud (AFRoS) 750 Elk Valley Hospice and Area 750 Fernie Child Care Society 750 Fernie Pets Society - Spay/Neuter Incentive Program (SNiP) 750 The Joan Delich Kindergym Society 750 Bright Beginnings Community Preschool 750 Fernie Roller Derby Society 750 Wildsight - Community EcoGarden 750 FIRE - Fernie Inspire Race to Empower 1,000 Special Olympics BC Society Elk Valley 1,000 Wapiti Music Festival Society 1,000 Fernie Heritage Library Association - RMI* 1,000 Fernie Public Library Association* 1,000 Fernie Trails Alliance* 1,000 City of Fernie Page 33

Fernie Children's Festival 1,500 Roundtable of the Crown of the Continent* 1,500 Avalanche Canada Field Team Trailer 1,500 Annual Conference* 1,500 Fernie Ghostriders Junior Hockey Club 1,868 Rod and

37 Fernie Children's Festival 1,500 Roundtable of the Crown of the Continent* 1,500 Avalanche Canada Field Team Trailer 1,500 Annual Conference* 1,500 Fernie Ghostriders Junior Hockey Club 1,868 Rod and Gun Club* 2,000 Fernie Trans Rockies Society* 4,000 Canadian Red Cross - Fort McMurray 4,448 Elk Valley Economic Initiative* 5,000 Fernie Chamber of Commerce - Griz Days* 10,000 Wapiti Music Festival Society* 5,040 Fernie Chamber of Commerce 10,000 Fernie and District Historical Society - Chautaqua* 15,000 Fernie Chamber of Commerce* 15,000 Fernie Snowmobile Association* 20,000 Fernie and District Historical Society* 20,000 Fernie Nordic Society* 20,000 Fernie and District Arts Council RDS 3rd Year Funding 22,000 Seniors Center Grant 24,000 Cranbrook & District Community Foundation 25,000 Fernie and District Historical Society - Operating 26,310 Fernie and District Arts Council - Operating 37,500 Fernie Trails Alliance* 45,000 Fernie Trails Alliance 49,700 Tourism Fernie* 50,000 Fernie Chamber of Commerce Ambassador Program 50,000 Fernie Chamber of Commerce - Visitor Information (partnering agreement) 116,918 Fernie Heritage Library Association - Operating 222,281 Total $ 824,065 Resort Municipality Initiative (RMI) City of Fernie Page 34

38 2016 Audited Financial Statements City of Fernie Page 35

39 The Corporation of The City of Fernie 2016 Financial Statements For Fiscal Year Ending December 31, 2016

PO Box 190, 501-3 rd Avenue Fernie, BC V0B 1M0 Phone: 250-423-6817

60 PO Box 190, rd Avenue Fernie, BC V0B 1M0 Phone: Fax: Website:

Strategic Plan

2018-2021 Strategic Plan TOWN OF STONY PLAIN Strategic Plan 2018-2021 As your Town Council, we work with you, for you and in the spirit of our community. We consider our work as true servant leadership.