Letterkenny General Hospital June 2015.

Letterkenny General Hospital June 2015.

What we will cover Governance Board Governance - NED Executive Governance FMcH Challenges and Priorities MP General Manager Site information Communications - CM Finance and IT- TB Quality Safety and Risk - PN Human Resources and Staff Engagement JS Healthy Ireland JS Public and Patient Engagement - JK

Saolta University Health Care Group Sligo Regional Letterkenny General Mayo General Roscommon NUI Galway Portiuncula University Hospital & Merlin Park Some Stats.. Population: 800,000 + Rural/City Ratio: 70%+ Geographical Area: 25% of Country! Number of Hospitals: 6 on 7 sites Number of Beds:1,800+ Staff Numbers: 9,258 Financial Turnover: 820m+

Board Executives attendees Mr Maurice Power Dr Pat Nash Mr Tony Canavan CEO Chief Clinical Director Chief Operating Officer HCD Ms Jean Kelly Chief Director Mr Tony Baynes Ms Fiona McHugh of Nursing and Midwifery Chief Financial Officer Board Secretary &

Governance - Board Structure Board Board Subcommittees Executive Council Finance Audit Quality &Patient Safety Strategic Manpower Planning CEO COO CFO Chief DONM Chief CD HR Director CAO Clinical Directors General Managers Group HCD

Board Governance The Board guide the CEO and Executive Council in: Formation of a coherent and effective Hospital Group Development of the Groups Strategy Providing Assurance and Accountability Implementation of the Smaller Hospitals Framework Development of collaborative Stakeholder relationships Development of integrated services Listening and meeting the needs of patients and the public

Board Events Mission, Vision and Values for the Group endorsed Launch of West North West Hospitals Group Website (soon to launch Saolta site) Launch of Group HR Strategy 2014-2018 Launch of Group Service Plan 2014 and 2015 Launch of Second Annual Conference From Groups to Trusts - Reforming the Health Service Launch of Healthy Ireland Implementation Plan for Saolta University Health Care Group Launch of Patient Council for Saolta University Health Care Group Launch of Annual Report 2013 and 2014 Launch of Cancer Services Annual Report for the Group 2013 Second Board Development Day Launch of new Branding for the Group Saolta University Health Care Group

Non Executive Directors Participation Saolta Five Year Strategy Plan Ministerial Visits Staff Engagement Roads Shows Friends of Hospitals Cross Border Initiatives Patient Council Executive Walkabouts Sub Committees of Board Hand Hygiene Training Memorandum of Understanding Foundation Strategic Plan 2014-2017 Annual CEO Awards This is not an exhaustive list, but gives a flavour of the Board s activities during 2014 and 2015 and without your help could not have been achieved. Universal Health Insurance

Existing Governance Structure HSE Board of Directors CEO Group Executive Council (Chair CEO) Board Committees 1. Finance 2. Audit 3. Patient Safety 4. Strategic Manpower Planning Group Management Team ( Chair COO) Nursing Professional Council ( Chair GDONM) Clinical Directors Forum (Chair GCD) Chief Academic Officer Group Finance Committee Strategic Nursing & Midwifery Forum Group Quality & Patient Safety Committee Medicine Directorate Group ICT Committee Maternity Services Strategic Group Scheduled Care Group Perioperative Directorate Group Estates Committee Patient Council Unscheduled Care Group Womens and Childrens Directorate Group Employment Control Committee Performance Improvement Team Specialist Nurse & Midwife Advisory Group Advanced Nurse /Midwife Practitioner Forum Cancer Strategy Group Medical HR Forum Diagnostics Directorate

Proposed Integrated Governance Structure Saolta Board CEO/Group Executive Group CD - Medicine GM Group CD - Perioperative GM GM GM GM GM Group CD - Diagnostics Group CD Womens and Childrens GUH PHB RCH MG H SRH LGH

Recommended Model CEO (Executive Council) Group Clinical Director (CD Forum) Medical Directorate CD D Reddan Perioperative Directorate CD - Diagnostics Directorate CD C O Donnell W &C Directorate CD G Gaffney Chief Academic Officer A O Regan MGH Assoc CD F Lavin MGH Assoc CD P O Grady MGH Assoc CD R Ryan MGH Assoc CD M O Neill PHB/RCH Assoc CD SGH Assoc CD PHB/RCH Assoc CD SGH Assoc CD PHB/RCH Assoc CD SGH Assoc CD PHB/RCH Assoc CD SRH Assoc CD + Group Wide Specialty Leads LGH Assoc CD LGH Assoc CD LGH Assoc CD LGH Assoc CD GUH Assoc CD GUH Assoc CD GUH Assoc CD GUH Assoc CD

Clinical Directorate Structure Clinical Director BM GM DON HR Manager Finance Manager Associate Clinical Directors HSCP QPS Manager IS Manager KPI Priorities s Budget HR Quality, Patient Safety

Challenges we face - External Ageing population Long term conditions Increasing patient and stakeholder expectations Technology and treatment advancements Rising costs/finite resources Major policy reform

Challenges we face - Internal Governance and Leadership Group Integration Implementation of Clinical Directorate Structures Financial Challenge Delivery High Quality and Safe Services HR Challenges (Engagement, Recruitment, Retention) Listening to our Patients and Stakeholders

Group Priorities 2015 Continue to develop Group Configuration/Integration Achieve key patient access targets Implement Group Quality and Safety Governance structure Develop and implement Group-wide Clinical Strategies Develop and maintain relationships with key Strategic partners (CHOs, GPs, CAWT, Academic partners) Implement Group Strategy over a 5 year period Progress next phase of Money Follows the Patient Achieve Financial breakeven Commence implementation of the Information Communications Technology Strategy 16

Group Priorities 2015 Continue Implementation of the HR Strategy Further develop the Group Foundation Ensure compliance with the Audit programme Deliver key Capital projects Implement the Sepsis Management National Clinical Guidelines across all our hospitals Continue the Quality Improvement Programmes in the areas of healthcare associated infections and HIQA s PHCAI standards Continue to implement the recommendations of the Portlaoise Reports Implement the National Policy on Safeguarding Vulnerable Persons at Risk of Abuse Implement National Ambulance turnaround times and monthly monitoring 17

Communications Internal Communications External Communications Support/advice to staff on communications issues e.g. Event management and writing press releases Saolta Staff Newsletter, contributing to other health publications e.g. HSE Health Matters Media Training Staff updates & notifications (eservices) Corporate publications e.g. Annual report Liaising with the media, both local and national on positive and negative news items. Communications link with the HSE, Department of Health and other Government departments, third level institutions Parliamentary questions, Regional Health Forum, local public representative briefing External enquiries via Saolta website Corporate Branding (http://branding.saolta.ie) Social Media updates Digital Signage Updating News Content (Saolta Website) Comms.saolta@hse.ie

Communications Digital Media Twitter LinkedIn e-newsletter Saolta Website

STAFF BRIEFING June 2015 20

EMPLOYEE ENGAGEMENT LOCAL IMPLEMENTATION GROUP Ms. Rachel Durning, Staff Nurse Ms. Lorraine Ryan, Admin Ms. Desirée Doherty, Acting Staff Officer Ms. Aisling McDonald, Acting Medical Manpower Manager Ms. Maria Moy, NCHD Dr. Anne Flood, Director of Nursing & Midwifery Ms. Janet Doherty, HR Manager Mr. Seán Murphy, General Manager Ms. Jacqueline Ghosh, Catering Mr. Liam Price, Sports & Social Club Mr. Charlie Devlin, Portering

Deliver Safe Quality Patient Care Reduce Unscheduled Care Waiting Times All Patients Discharged/Admitted in 9hrs 95% within 6 hours No Patient waiting >18 Month Out-Patient Appointment In-Patient or Day Case Admission FOCUS on STAFF Employee Engagement Process Workforce Planning Staff Wellbeing Health & Safety Performance Management 22

Complete Rebuilding of Hospital Develop Radiology Interventional Suite Develop Clinical Services as part of Saolta University Health Care Group Paediatric Diabetic Insulin Pump Service Develop Clinical Directorate Structure Enhance our Governance & Quality Systems Develop Cross Border Clinical Services Radiotherapy Cardiology Develop Clinical Education Programmes 23

General Manager Deputy General Manager Mr. Patrick Rooney AHP & General Administration Medical Clinical Director Dr. Chris Steele Service Manager Ms. Clare McAleer Project Support Mr. Pat Shovlin Peri- Operative Clinical Director Dr. Paul O'Connor Service Manager Mr. Liam Doherty Project Support Mr. Pat Shovlin Women & Children's Clinical Director Dr. Nandini Ravikumar Service Manager Ms. Evelyn Smith Project Support Mr. Shane Neary Diagnostics Clinical Director Dr. Colm O Donnell Service Manager Ms. Eleanor Monaghan/Mr. Henry McKinney Project Support Mr. Shane Neary Facilities Facilities Manager Mr. Peter Byrne Maintenance Portering Domestic Services Catering Director of Nursing & Midwifery Dr. Anne Flood Out of Hours Nurse Mgt Nurse Management Nursing Education Practice Development Risk Management Patient Liaison Finance Ms. Denise Harkin HR Ms. Janet Doherty

LGH BUDGET 2005-2015 140 120 100 80 60 40 20 0 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 Budget ( m) Actual Spend ( m)

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LGH STAFFING LEVELS 2008-Feb.2015 1600.0 1400.0 1200.0 1000.0 800.0 600.0 400.0 200.0 0.0 2008 2009 2010 2011 2012 2013 2014 Current Medical Nursing & HCA Mngmnt & Admin AHP Support & Maintenance 27

LGH ED Compliance PET 2014-2015 100.0% 90.0% 80.0% 70.0% 88.3% 87.8% 88.9% 73.8% 73.8% 73.7% 92.2% 79.7% 93.9% 93.3% 94.5% 81.4% 80.9% 82.0% 92.9% 79.4% 85.8% 67.9% 83.7% 65.4% 87.3% 90.1% 70.9% 70.8% 60.0% 50.0% 40.0% 30.0% 20.0% 10.0% 0.0% May-14 Jun-14 Jul-14 Aug-14 Sep-14 Oct-14 Nov-14 Dec-14 Jan-15 Feb-15 Mar-15 Apr-15 ED - 6 Hour ED - 9 Hour

Drogheda Beaumont Limerick St Vincents Mater Naas GUH LGH CUH Connolly Mayo St James' Portlaois Portiuncla Mullingar Wexford Sligo Mercy Cork Tallagh South Tipp Tullamore St Lukes Kerry Canvan INMO TROLLEY COUNT JANUARY 2015 800 700 600 500 400 300 200 100 0 29

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35

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Employee Engagement Opportunity for all Staff to have their say Employee Engagement Survey Have Your Say Recommendations of Survey Local Steering Group established October 2014 following expressions of interest from all staff Developed Local Implementation/Work Plan

Communicati on Team Working Key Areas Dignity, Respect and Morale Visible Leadership

Initiatives

Dignity, Respect and Morale Staff Recognition Scheme 2015 Re-establish Long Service Awards Group CEO Awards Team Working Stock-take of Team Meetings

Communication Staff Briefing Sessions December 2014 and May 2015 Photo Boards in all Ward Areas as part of Productive Ward Visible Leadership Local and Executive Quality and Safety Walkabouts to incorporate clinical and non-clinical areas Schedule for 2015

Thank You

Finance Budget 2013 to 2015 50.5m

Expenditure as at end March 2015

Savings Plan Budget 2015 - large increase on the allocation of previous years (before supplementary budget) At the end of March, Group predicting 32.8m deficit on budget before Cost Containment Plans Need to make savings to achieve breakeven Significant emphasis on the conversion of agency staff to HSE employed staff, particularly medical agency staff Nationally set nonpay procurement target Local hospital procurement targets Focus on debt collection National initiatives MOU Local initiatives - hospital

Group Financial Priorities Continue implementation of financial governance framework. Implementation of business financial support model for Saolta. Continue roll out of Claimsure to all hospitals Develop and implement a system wide Financial Management Information System Develop business plan and obtain funding for implementation of integrated Group wide HR/Payroll system

Group Financial Priorities Develop a finance strategy in line with hospital Directorate structure Continue to develop Internal Audit function Establish MOU with private insurance companies to assist with timely payment of invoices. Money Follows the Patient Group Hospitals

Group IT Priorities Development of Group ICT Strategy. Implementation of Oncology Information System Develop Unscheduled Care Information System Working with all hospitals to plan for short, medium and long term needs for Business Intelligence Direct Payment System on-line payments for patients Laboratory System Hardware upgrade Microsoft Project Upgrade upgrading PCs and Servers

Quality and Safety The Quality Team Dr Pat Nash GCD John McEllhinney (Executive Lead) (Group QPS Manager) The Quality Strategy Group framework end of 2014 (in tandem with roll-out of Q-Pulse) Roll out of Q-Pulse (Electronic reporting of incidents/complaints/policies/risk registers etc) - Target end of 2014 HIQA Standards Serious Incident Management Team Maternity Services Implementation Group

Clinical Governance Incident management Risk Register Quality Improvement Plans Clinical Programmes Q-Pulse Education and Research Quality, Safety and Risk

Nursing & Midwifery Governance Structure Executive Council Group Director of Nursing & Midwifery Saolta Patient Experience Steering Group Patient Flow (MDT) Steering Group Chair GDONM GDONM & DON Professional Council Chair GDONM Professional Practice Patient Council Patient Flow Weekly Forum (debrief Session) Strategic Nurse Forum Chair GDONM Quality Forum Patient Advise Liaison Service Patient Flow Operational Team (3times /day) Strategic Midwifery Forum Specialist Advisory Nurse Group (CNS) Staff Nurse/Midwife Forum ANP Forum Infection/Prevention & Control Forum

3500 Nurses/Midwives Nursing 200 CNS 34 Advanced Nurse Practitioners Education Professional development Support Family Friendly

Chief Director of Nursing Midwifery Patient safety Workforce planning Education and Professional Development Capacity Assurance-national and local metrics National and local policy implementation Executive walkabouts Health and Wellbeing Healthy Ireland actions for staff and patients Coaching, stress management and mindfulness.

Public Patient Involvement Strategy Developed as a three year plan. Development of Patient Advise Liaison Service (PALS) in all hospitals. There are 2 in GUH. Patient experience committee. Patient Council. Patient Forums. Listening - gathering Information. 55

Patient Council

Lots of areas to do better on: Have Your Say Group responses 58% of staff felt no one has talked to them about their progress in the last 6 months 57% of staff feel the organisation doesn t deal with poor performers 53% of staff expressed contentment in working in the Group Only 40% feel change is managed well Only 38% feel they are valued as an employee Only 30% know generally what the Board of Directors does.

Have Your Say Action Plan Local Implementation Groups (LIGs) now working on each site Action Plans in place and LIGs delivering on both local and Group priorities First reports on progress to the Board and Executive Council in January and second one to issue soon

Theme 1 - Better Communication & Engagement Team Meetings Town Hall Meetings Heads of Department Meetings Local site newsletters Staff input to local and Group newsletters Monthly General Management Performance Report (available on Q Pulse monthly) Quarterly Briefing Sessions for staff Message Alert System to staff via TV screens/ PC s Digital signage roll-out across sites (Q4 2015) Group internet www.saolta.ie Group Social Media Twitter @saoltagroup; Linkedin Group Newsletter Saolta e-newsletter Notice Boards Suggestion Boxes Listening forum Roadshows Dignity at Work Sessions for staff Communication of Key Messages via PC screen savers i.e. Hand Hygiene, Flu Vaccine, Fire Safety Training

Theme 2 -Better Recognition of Staff Letters of full attendance recognition when the appropriate improvements have been made by a staff member who has a poor attendance record Sympathy letters to staff who lose a close relative Written recognition of excellent staff performance personally signed Letters to issue to staff on retirement to thank them for their service Recognition of exemplar compliance with the Hand Hygiene regulations The use of Notice Boards to promote individual, department and hospital achievements The use of the Group Newsletter to publicise matters like staff presenting at a Conference, completed Audits, Social Club donations to charity etc. Introduce Long Service Awards The CEO Staff Awards

Theme 3 - Visible Leadership Formal Executive Walkabouts Affords staff an opportunity to brief management on concerns or positive developments 11 took place in 2014 and a schedule for 2015 underway Informal walkabouts continue GMs and DoNMs will increase their visibility also NEDs will visit sites, meet staff and learn from them

Theme 4 -Performance Management EES Steering Group proposed that a PM Project Team be set up on each site PM - Includes staff involvement on decisions concerning their work Opportunity for employer and employee to improve performance and standards Training continues for LMs in PM LMs have been asked to commence Performance Management of their team Performance Improvement Plans (PIPs) to be used when shortfalls identified

Group HR Strategy Progress Update to the Board in January Workforce Planning, becoming an attractive employer and retaining staff Soft aspects L&D Programmes; Succession Planning, EES and recognising staff efforts. Location Promotional Booklets - the attractions, services, facilities and benefits of working for us. National Workforce Planning Strategy and Framework will apply to us. Safeguarding the Family Friendly policies without impacting on service where possible. Developing a proposal for an Employee Recognition and Reward Scheme. Further developing staff Improving site-based education and development opportunities - six sites have an L&D programme. Limited funding to attend conferences, seminars and courses and for formal academic courses. 3 Future Leaders; CNM/CMM Development Programme; Leading in Uncertain Times ; Medical Directorate Programme; Clinical Directorate Development Programme; Financial Management. A Development Programme for Clerical/Administrative Staff is also in the early stages of planning.

Group HR Strategy Working proactively with Unions to promote strong employee relations JUMF The National Leadership Programme 22 staff - RCPI Diploma in Quality and Leadership in Healthcare over the last two years Further roll out Key Performance Indicators and Performance Management across the Group Standardising KPI set in the Hospitals, Directorates and Support Functions (e.g. HR, Finance and IT). Individual Performance Management - progress is slow. Support the launch of the Website in collaboration with key stakeholders HR collaborating in respect of HR services, functions, contacts, policies, procedures, forms, etc. Re-launch the new-look Newsletter across the seven sites HR continue to coordinate the collection and collation of the core material for each edition. Deliver on developments from Have Your Say, the Employee Engagement Survey Roadshow took place on all sites in September 2014. Spring 2015 Roadshow is now underway. LIGs under GMs to progress the priorities identified in the survey - Group and site-specific.

Staff Recognition The CEO Awards Group HR Strategy Staff Support Employee Support Service stress Health and Well-being programme Working Parents Develop HR Support role to Directorates and Business Units Four HR Managers have been identified to provide support to the Clinical Directorates. Work with Shared Services and National IT and implement HR Systems The proliferation of bolt on, antiquated, diverse and incompatible systems is inefficient and a legacy of the PPARS debacle of some years back. Discussion has taken place with Health Services Business (HSB) with regard to the dearth of the IT systems available to support a fit for purpose HR service to the Group this is a work in progress.

Saolta Healthy Ireland Plan launched by An Taoiseach last October Expert Steering Group was established to guide us on first principles Saolta Implementation Group then established to roll out the initiative A Due Diligence was conducted to establish the as is Now we know our position in respect of the 59 actions We have varying degrees of compliance and completion on each site Resource short-fall for key positions (e.g. Smoking Cessation, Health Promotion etc) Site-based Implementation Groups to be set up Aim to make very significant progress between now and 2017