Creative Work Systems ANNUAL REPORT FY 17

Creative Work Systems ANNUAL REPORT FY 17

LETTER FROM THE EXECUTIVE DIRECTOR Onward, Upward and Outward Creative Work Systems has been growing at an unprecedented rate. Building on the momentum of decades of dedication to participants in central and southern Maine, Creative Work Systems focused its 50th year on growing community services, diversifying, and expanding our programs. To accommodate participants in our rapidly expanding programs, Creative Work Systems acquired a 10,000 square foot, state-of-the-art, fully accessible space for the new home of our Cumberland Community Services (CCS). Formerly Portland Community Services and York Community Services, CCS moved into this open-concept building that has been renovated to meet the specific priorities and needs of our participants. It was a great opportunity to renew our commitment to community services as well as to enhance and expand programming. The new building also offers a place to stretch out both inside and out with an outdoor green space and easy access to many community venues. Creative Work Systems also acquired a new administrative location in Fiscal Year 2017. During our search for enhanced day program space, we found an ideal location for our administrative offices: an historic brick building on Speirs Street in Westbrook. This bright, spacious and inviting building offers a wonderful training area as well as various meeting rooms for both formal and casual team gatherings. The new location is situated beside a bike path along the Presumpscot River, within walking distance of banks, restaurants, coffee shops, and the post office; all of which serve to promote a positive work-life balance. And it is only three miles from our former location! Fiscal Year 2017 has proven to be one of great progress and change. Let us not take for granted the foundational 50 years of dedicated service that have brought us here as we continue to expand and improve, with our mission always at the forefront. To another 50 years! Heidi

HIGHLIGHTS Our Numbers Are Up! Case Management expanded the number of participants it serves by 38%. The Independent Living program increased in size by 23%, and Community Services grew 6%. Cumberland Community Services Portland Community Services and York Community Services combined to become Cumberland Community Services, now based on Broadway in South Portland. Direct Support Wages In June 2017, participants and staff converged on the Statehouse in Augusta for a rally to support Bill LD-967, calling for an increase in Direct Support wages. In the past decade, reimbursement rates through MaineCare have dwindled, leading to an industry-wide staffing crisis. Our organization was extremely well represented at the capital with staff, families, advocates and participants all calling for a Fair Wage for Important Work! Our Thanks In March of 2017, Brenda Smith retired from the Creative Work Systems Board of Directors. From her first job at Lund Road to her tenure on the board, Brenda will always be a member of the CWS family. We extend a warm appreciation to Brenda for her years of dedicated service. Cultivation Works Farm The Grand Opening of the Cultivation Works Farm on North Street in Saco marked a new chapter. With a new greenhouse, retail space, and a fresh breath of life from its new director, the program quickly became a hub in the Saco community for promoting local, sustainable farming.

STAFF LEADERSHIP Heidi Howard Executive Director Jay Flaker Chief Financial Officer Matt Hickey Chief Operating Officer Stephen Hawkes Director of Human Resources Sally Mileson Director of Quality Assurance and Regulatory Compliance Jeff McFarren Director of Community Support and Employment Services Chris Monagle Director of Brain Injury Services Patricia Krohn Director of Community Case Management and Planning Deborah Drinkwater Regional Director of Residential Services, Five County Jamie Whitehouse Regional Director of Residential Services, Cumberland and York Counties Dave Gallati Director of Operations, Maine Woodworks Stephen Fortier Director of Facilities and Safety Charlie Rowe Director of Information Technology Margaret Logan Director of Marketing and Communications BOARD OF DIRECTORS Edward McGeachey President Jim Houle Vice President and Secretary Jim Harrison Vice President Sam Marcisso Treasurer Robert Rague Brenda Smith COMMITTEES Activity Committee Dreams from the Hardt Committee Human Rights Committee Program Services Review Committee Safety Committee Steering Committee LOCATIONS Main Office 10 Speirs Street Westbrook, ME 04092 (207) 879-1140 F: (207) 879-1146 Cumberland Community Services 2112 Broadway South Portland, ME 04106 (207) 282-8387 F: (207)282-8388 Five County Community Services 29 Hampshire Street Auburn, ME 04210 (207) 795-6737 F: (207) 795-6722 Saco Community Services Maine Woodworks The Houle Building 90 Industrial Park Road Saco, ME 04072 (207) 282-4173 F: (207) 282-8383

AWARDS Star Award Charlene Bragdon Karen Briggs Bill Downs Paul Morris Michele Trine Outstanding Achievement Shawna Allen Adele Ledoux Kyle Stanley Leadership Award Laura Ashworth Amy Desjardins Team Award Five County Community Services I continue to be inspired by the amazing participants and our dedicated staff who support them. It is such a privilege to watch those we serve achieve goals, live happy lives, and be successful in their communities. The kindness, empathy, and commitment to each other is core to our mission. I feel honored to be part of such a great organization. - Matt Hickey, COO

FINANCIALS JULY 1, 2016 - JUNE 30, 2017 REVENUE AMOUNT PERCENT FY 2017 REVENUE MaineCare Social Enterprises & Other Room & Board Investments Fee For Service Grants Donations $13,484,366 $1,363,369 $689,700 $579,084 $545,872 $15,000 $9,623 80.81% 8.17% 4.13% 3.47% 3.27% 0.09% 0.06% MaineCare Social Enterprises & Other Room & Board Investments Fee For Service Grants Donations TOTAL $16,687,014 100.00% EXPENSES AMOUNT PERCENT FY 2017 EXPENSES Payroll Benefits & Employment Taxes Other Occupancy Service Provider Tax Supplies Transportation Equipment $9,425,000 $3,165,000 $1,085,000 $933,000 $708,000 $568,000 $250,000 $237,000 57.57% 19.33% 6.63% 5.70% 4.32% 3.47% 1.53% 1.45% Payroll Benefits & Employee Taxes Other Occupancy Service Provider Tax Supplies Transportation Equipment TOTAL $16,371,000 100.00% CWS PROGRAMS PARTICIPANTS FY 2017 PROGRAMS Community Services Employment Services Residential Services Community Case Management Care Coordination for Brain Injury Brain Injury 168 142 101 110 32 36 Community Services Employment Services Residential Services Community Case Mgmt. Care Coordination Brain Injury TOTAL 589 GOALS FOR 2018 Investing in Participants Investing in Staff Investing in Operational Infrastructure Investing in the Future

SPONSORS & DONORS Sponsors & Funders Elmina B. Sewall Foundation People's United Community Foundation Hissong Development Corporation Holden Agency P & C Insurance Bangor Savings Bank Saco & Biddeford Savings Institution Donors $500+ Heidi Howard Ed McGeachey George Hissong Normand and Carmen Paquette Jeffrey Rice Donors up to $499 DLA Piper Ellen Murphy Bags 4 My Cause Leo Fox Rita Sullivan Clarence Plourde Saco Grange Catherine Smithmeyer Sherrie Davenport Brenda Smith Sharon Harbeck Nancy Rice Gaye Blumenthal Timothy Keitler Susan Hagen Marcel Lizotte We invite you to join us in providing vital services to adults with disabilities in Maine. Thank You for your support! Please consider making a tax-deductible donation to Creative Work Systems at: www.creativeworksystems.org/donate (207) 879-1140