New For 2017... Critical Topics Added, Icludig Cyber Security! CREDIT UNION SECURITY MANAGEMENT AND DIRECTOR S CONFERENCE The Defiitive Process To Develop, Maitai Ad Maage A Istitutio-Wide Baselie Security Program APRIL 24 28, 2017 t SAN ANTONIO, TEXAS Omi La Masió del Rio Hotel Experiece the Four-Diamod, Europea-Style of the Omi La Masió del Rio Hotel, the Echatmet of The Riverwalk ad the Thrill of Fiesta Sa Atoio Who Will Atted: SECURITY MANAGERS BOARD OF DIRECTORS SUPERVISORY COMMITTEE MEMBERS BOARD CHAIRS AUDITORS CEOs HR MANAGERS TRAINING MANAGERS COMPLIANCE OFFICERS Register Early For Best Coferece Rate! CU CONFERENCES www.cucofereces.com www.theoesired.com exclusively Educatig The Credit Uio Commuity V Sice 1979
CREDIT UNION SECURITY MANAGEMENT AND DIRECTOR S CONFERENCE The Credit Uio Security Maagemet Ad Director s Coferece Missio Is To: Provide a basic, iitial ad stadardized traiig program that is appropriate for the professioal security maager, regardless of the geographical locatio or the type of credit uio ivolved. This program focuses o the developmet of core competecies regardig: Defie the basic role, duties, authority ad resposibilities of the professioal security maager. Amog other requiremets, state ad federal regulatios require that the security maager must develop a writte Security Program that effectively: Establish a ogoig program of istructio that will satisfy the cotiuig educatio requiremets of various disciplies icludig: Coferece Missio Statemet About The Coferece... The Credit Uio Security Maagemet Ad Idustry-stadard security practices Persoal ad corporate security, ad safety awareess The compliace with regulatory ad legal issues The successful implemetatio ad maagemet of a credit uio-wide security fuctio Prevets crimes ad other icidets likely to result i a icreased risk to the credit uio's employees, members, facilities, assets & records Assists with the idetificatio of persos resposible for crimial acts ad policy violatios that result i a loss Assists with the apprehesio of those offeders Assists with the prosecutio of offeders i both civil ad crimial actios Assists with the recovery of lost fuds ad property Security Maagers Compliace Officers Huma Resource Maagers Auditors Traiig Maagers Usig a comprehesive workbook, provide a basic ad practical referece tool ad appropriate resources available for further study CU CONFERENCES Register Early for Greatest Savigs! www.cucofereces.com www.theoesired.com Director s Coferece addresses the icreasig attetio that examiers are focusig o the security fuctio allowig more time for participats to gai isight ito the core compoets of security-related regulatios, processes ad practices. The program is desiged to give both the ew ad the experieced security maager a educatioal program that: Provides him/her with a critical resource for receivig timely & cotiuig security educatio Will expose him/her to established ad emergig "idustry-stadard" security practices Ehaces his/her credibility with peers ad with the board of directors Ecourages him/her to cotiue a persoal ad professioal developmet path May reduce his/her cosiderable persoal, corporate, civil ad crimial liability Additioally, the coferece will give both ew ad vetera board of directors the iformatio they eed to esure their credit uio ad members are beig protected. About Your Facilitators... Carol Dodge is the ower of Dodge Security Cosultig, LLC. Sice 1998, her compay has bee providig services for fiacial istitutios, govermet etities, ad busiesses to iclude traiig, ATM lightig surveys, ad vulerability assessmets. Before formig her compay, Carol served as the security traiig officer for Compass Bak. She eared her Master s Degree i Crimial Justice ad spet several years as a adjuct crimial justice istructor with Jacksoville State Uiversity. Carol is a atioally recogized speaker who has provided traiig for over 70,000 corporate, bak, law eforcemet, ad security persoel over the past 24 years. Carol eared her CPD (Crime Prevetio Desigatio) ad provides istructio o Crime Prevetio Through Evirometal Desig (CPTED), Workplace Violece Prevetio ad Respose, Maagig Aggressive Behavior, Robbery Prevetio ad Respose, ad Persoal Safety. I 2011, she was selected as a preseter o Workplace Violece at the ASIS Iteratioal Coferece. Carol recetly produced her 2d video traiig program etitled Robbery: Pla. Prevet. Prevail. which provides traiig for employees of fiacial istitutios i proper robbery procedures. Carol is a curret member ad past chapter presidet of the America Society of Idustrial Security (ASIS), a member of the Illumiatig Egieerig Society (IES), the IES Security Lightig Committee, ad a board member of the Alabama Wome i Busiess. I 2009, Carol was appoited by the goveror to serve o the ewly-formed Alabama Security Regulatory Board ad serves as vice-chair of this board which regulates the security guard idustry i the state. Barry Thompso, the author of 101 Security Tips for the Begiig Security Officer, is kow as The Fraud Educator. He has worked i the fiacial services idustry for over three decades, holdig the positios of security officer, compliace officer, treasurer, seior vice presidet, ad executive vice presidet. He is the oly fraud educator i his idustry that has worked i seior maagemet positios, which affords him uique isight ito fiacial istitutios. Over the course of his career, Barry hadled over 900 security cases. He has bee ivolved with ivestigatios ad prosecutios o the federal, state, ad local levels, ad has testified before grad juries, couty courts, bakruptcy courts, family courts, ad the New York State Supreme Court. As a security specialist for America s Commuity Bakers, Thompso was ivolved i all phases of orgaizig the Natioal Operatios, Techology ad Security Coferece, icludig desigig ad overseeig the coferece s security track, hirig coferece speakers, ad writig the coferece maual. Barry is a i-demad, iteratioally-recogized speaker where he has made fraud, theft, ad security presetatios to groups throughout the coutry, i Europe, ad at the Uited Natios. Recogizig the icreasig importace of compliace i the bakig idustry, he became a Certified Regulatory Compliace Maager i 1997. Barry has atteded prestigious schools held by the America Bakers Associatio ad America s Commuity Bakers. Amog them are the Natioal Trust School, held at Northwester Uiversity, the Natioal Compliace School, held at the Uiversity of Oklahoma ad Emory Uiversity, ad the Ivestmet School at Fairfield Uiversity. He has put his kowledge ad expertise to use as a istructor for both the Credit Uio Natioal Associatio s Security Istitute ad the Teessee Bakers Associatio s Southeaster School of Bakig. Barry is also a writer who cotributes to Bakers Hotlie, bakersolie.com, ad other idustry publicatios. He is the security ad compliace guru for bakersolie.com, ad has bee iterviewed by Newsweek, Cosumer Reports, ad other atioal ad regioal publicatios. Today, his firm focuses primarily o traiig at atioal ad state cofereces ad covetios ad i-house to baks ad credit uios, from physical security to computer security. This icludes i-depth istructio o idetity theft, iteral fraud, scams ad schemes, coductig ivestigatios, social media ad bak robbery. To date, he has traied more tha 35,000 fiacial professioals ad growig. PAGE 2
CU CONFERENCES CREDIT UNION SECURITY MANAGEMENT AND DIRECTOR S CONFERENCE Day Oe Moday, April 24, 2017 3:00 4:00 p.m. Coferece Registratio Please Note: Your coferece registratio icludes a extesive comprehesive workbook that ca be used as a great referece tool ad a excellet resource to use at your credit uio. 4:00 6:00 p.m. Welcome, Course Itroductio Ad Security Orietatio Security: A orietatio segmet that provides participats with the foudatio ecessary to develop, maitai, ad maage a istitutio-wide, baselie Security Program for the credit uio. Sectio 748, NCUA Rules ad Regulatios, NCUA Letter umber 02-cu-12, ad the stadards of the idustry determie the resposibilities of the security officer, maagemet, ad the board of directors. I this sessio, we ll review the requiremets of a writte security program, the fiacial istitutio, ad the security officer i protectig the staff ad public. Participatio i this segmet also promotes a better uderstadig of the remaider of the segmets. Presetatio Highlights: What Is Security? What Are The Recogized Security Basics? What Are The Employees Resposibilities? What Are The Potetial Costs To The Credit Uio? What Will Affect The Credit Uio s Security Ad Loss Prevetio Efforts? What Security Regulatios Affect The Credit Uio? 6:00 7:00 p.m. (GP) Welcome Receptio Your registered guest is welcome to atted these (GP) coferece evets Day Two Tuesday, April 25, 2017 7:45 8:30 a.m. (GP) Sit Dow Breakfast 8:30 9:00 a.m. Natioal Security Update Security issues ad priorities chage daily, requirig the credit uio to remai iformed, ad assess the impact ad adjust the security model for the etire istitutio. This segmet cotais briefig iformatio about ew ad emergig evets that will likely affect the security fuctio i your credit uio. 9:00 10:30 a.m. Itroductio To Fraud Schemes Elder Fraud The faces of fraud are chagig ad old cofidece games have bee reiveted to take advatage of the ususpectig busiess e-mail scams, wire fraud ad elder fraud are all cofidece games played agaist your members. This sessio will demostrate how people are selected for the scams based o age, locatio ad computer literacy. Educatig your staff ad more importatly your members will reduce your losses. Lear the steps other fiacial istitutios are takig to protect themselves. 10:30 a.m. 12:00 p.m. The Security Fuctio As your credit uio s security maager, your primary duty is to develop ad admiister a writte Security Program for your istitutio. Ad as a member of the board of directors, it is imperative that you stay up-to-date o the latest credit uio security maager s challeges ad budgetary eeds. Security is t just about alarms, robbery procedures ad filig suspicious activity reports ay loger. Security has become the term that defies the evolutioary process that provides a safe ad secure eviromet for employees to work ad for members to do busiess. Security is also a cotrol fuctio that s ofte described as the act of providig protectio ad defese agaist real or aticipated threats ad has evolved rapidly from a miimal fuctio ito the security departmet. Day Two (cotiued) Tuesday, April 25, 2017 10:30 a.m. 12:00 p.m. (cotiued) Used appropriately, the security fuctio ca become a pivotal ad powerful force i avertig losses ad recoverig missig fuds ad property. Used iappropriately, however, ad it ca rui the credit uio, its employees ad its members. Today s sessios provide a logical ad strategic model that s desiged to help the credit uio s board of directors, supervisory committee, seior maagers ad security persoel uderstad the true scope of securityrelated regulatios ad idustry-stadard security practices. Presetatio Highlights: What Are Idustry-Stadard Security Practices? How Should The Relatioship Betwee The Security Fuctio Ad The Board Of Directors Work? How Should The Security Departmet Fulfill Regulatory Requiremets? Whe Did The Security Departmet Become A Busiess Uit? What Is A Security Eviromet? Who Maages The Security Departmet? What Other Resposibilities Should Be Give To The Security Departmet? Why Do CUs Need To Determie The Security Maager s Duties? What Commo Security Practices Should Be Applied? What Are The Security Maager s Most Commo Problems? 12:00 1:00 p.m. (GP) Sit-Dow Lucheo 1:00 4:15 p.m. Cyber Security, Social Egieerig Ad Iteral Fraud This fast-paced sessio will itroduce the cocepts of cyber fraud ad cyber security for credit uios. Social egieerig is the method used by peetratio compaies ad crimials to compromise the fiacial istitutio. This sessio will discuss the modus operadi used to attack members, the credit uio or the call ceter, ad how crimials trick people ito providig sesitive iformatio. The future attacker we must all be aware of is the malicious isider who will be oe of our biggest threats i the future. Discover what future threats your credit uio may face. Presetatio Highlights: Lear The Latest Attacks Employed Agaist Credit Uios Discover The Best Practices To Protect Your Credit Uio Defiig Social Egieerig Techiques Lear About The Newest Threat The Malicious Isider 4:15 4:30 p.m. Daily Summatio Day Three Wedesday, April 26, 2017 7:45 8:30 a.m. (GP) Sit Dow Breakfast 8:30 9:30 a.m. Boardig Report: The Security Perspective What should the security officer be reportig to the board? As a board member or supervisory committee member lear what iformatio you eed to determie if the CU is meetig the stadards of your idustry! Security officers, risk maagers & auditors will lear where to obtai iformatio o iteral fraud, risk assessmets ad robbery statistics that will fulfill the requiremets the board or supervisory committee eed to succeed. This iteractive sessio will review best practices relatig to traiig, ispectios ad foreseeable evets that should be reported to your board. Presetatio Highlights: Lear How To Report To The Board With Limited Time Lear What Items Your Writte Report Should Cotai Determie What Records The Credit Uio Should Be Keepig To Prepare Your Report PAGE 3
CU CONFERENCES CREDIT UNION SECURITY MANAGEMENT AND DIRECTOR S CONFERENCE Day Three (cotiued) Wedesday, April 26, 2017 9:30 a.m. 12:00 p.m. Workplace Violece, Active Shooter & Robbery Prevetio Ad Respose Do your employees kow how to respod to a active shooter evet? What areas of workplace violece is your istitutio most vulerable to? This sessio will examie workplace violece its defiitio ad the differet types ad how to respod to them should they occur. Recet case studies will also be examied i a effort to extract pre-icidet idicators ad red flags that were preset before the icidet. Are there steps your credit uio ca take to make you less of a target for these situatios? How should you hadle agry members or coworkers? Are you at risk for a domestic violece icidet? Lear what you eed to kow to protect your employees ad credit uio. Robbery is oe of the most feared crimes... period. Every fiacial istitutio baks, credit uios ad thrifts must provide both iitial ad cotiuig robbery respose traiig for ALL employees. It s ot a optio it s required by all state ad federal regulatory agecies. The CU s Security Maager is resposible for developig ad maagig the credit uio s Security Program ad the Security Program must cotai policies ad procedures that address robberies. The umber of robberies icreases ad decreases i every regio of the coutry it s a busiess cycle. However, the eed for a stadardized, comprehesive robbery traiig program must remai costat. The primary purpose for learig about the specialized crime of robbery is that learig simple, effective robbery respose techiques may save lives. This traiig process coupled with the implemetatio of appropriate policies ad procedures allows ad ecourages maagers ad executives to make itelliget ad iformed decisios about supervisig employees actios durig a robbery i progress. Presetatio Highlights: Determiig Vulerabilities Workplace Violece Case Studies Developig A Robbery Prevetio Checklist Robbery Prevetio Checklist Examples Robber Descriptios Active Shooter Respose Robbery Respose Techiques Types Of Robberies Domestic Violece Situatios Your Robbery Respose Pla Robbery Prevetio & Respose Strategies Robbery Aftermath Cosideratio Robbery Aftermath Procedure Sample Robbery Procedures: Staff Persoel Sample Robbery Procedures: Maagemet Persoel Presetatio Objectives: This presetatio is desiged to help you: Coduct a iitial ad cotiuig robbery risk assessmet Determie if your robbery traiig program is appropriate ad effective Idetify methods for prevetig workplace violece i your istitutio Idetify effective policies ad traiig regardig domestic violece Idetify policies, procedures ad traiig techiques that should be retaied, modified or elimiated Make recommedatios that will likely ehace employee ad member safety 12:00 1:00 p.m. (GP) Sit-Dow Lucheo 1:00 4:15 p.m. Workplace Violece, Active Shooter & Robbery Prevetio Ad Respose (cotiued) 4:15 4:30 p.m. Daily Summatio Day Four Thursday, April 27, 2017 8:00 8:30 a.m. (GP) Cotietal Breakfast 8:30 10:30 a.m. Usig CPTED (Crime Prevetio Through Evirometal Desig) To Coduct Your Aual Security Review Every credit uio should coduct a comprehesive security review at least aually ad more frequetly if the istitutio s eviromet chages rapidly. Some of the evirometal coditios iclude the itroductio of a ew product or service, a chage i security regulatios or laws ad the acquisitio of a previously owed facility, or a icrease i crime evets i the regio. The purpose of the security review is to idetify coditios that may result i a loss or a legal actio tomorrow... or thirty years from ow. The review simply targets a credit uio s loss potetial usig a stadardized, practical ad cost-effective methodology for aalyzig the coditio ad cotributios of the security fuctio. It is also used for idetifyig the credit uio-wide widows of opportuity for loss from all sources. CPTED pricipals are extremely useful whe applied to fiacial istitutios. These pricipals will be defied ad discussed, ad attedees will lear how to apply them to make their istitutio more ivitig to members, ad less attractive to crimials. Presetatio Highlights: Examples Of CPTED Pricipals As Applied To Fiacial Istitutios How To Coduct Your Physical Security Assessmet How To Use Ladscapig To Your Advatage. Presetatio Objectives: This presetatio is desiged to help you: Idetify ad describe the credit uio s primary sources of loss exposure ad the methods that the security maager may use to effectively reduce that exposure Desig or recommed appropriate chages to the credit uio s policies ad procedures to address the issues discovered Coduct a thorough ad comprehesive physical security review of your istitutio Prepare a comprehesive report of fidigs for the board of directors, supervisory committee ad seior maagemet 10:30 a.m. 12:00 p.m. Case Studies/Group Scearios Durig this time we will break ito groups, ad each group will be preseted with a relevat issue or problem. Groups will preset their recommedatios ad solutios. We will close with questios ad discussio of the material that has bee preseted durig the week. 12:00 12:30 p.m. Adjour Ejoy The Afteroo Ad Eveig Networkig With Coferece Attedees, Experiecig The Echatmet Of The Riverwalk Ad The Thrill Of Fiesta Sa Atoio! Day Five Friday, April 28, 2017 Travel Day Have A Safe Trip Home! PAGE 4
CU CONFERENCES Here s What Attedees Had To Say About The Credit Uio Security Maagemet Ad Director s Coferece: Excellet iformatio! Opeed my eyes! Great ideas! Susa Mertz, Director Heritage Trust FCU Great iformatio that will be very useful i ehacig our credit uio s security ad limitig liability. Craig Medo, Security Specialist Commuity Choice Credit Uio I foud this coferece very iformative from two aspects As the treasurer of a billio dollar credit uio ad as a practicig crimial defese attorey. The iformatio I leared will help me as a director ad i represetig my cliets. Jim Curra, Supervisory Committee Cetris Federal Credit Uio Relevat, isightful. Good to hear real life stories. Larry Alexader Facilities & Security Maager Commowealth Oe FCU HOTEL ACCOMMODATIONS: Omi La Masió del Rio Hotel It Is Highly Recommeded That You Book Your Room Early! Due to the popularity of this coferece ad Fiesta Sa Atoio takig place durig the coferece, there is a good chace the Omi La Masio del Rio Hotel will sell out. The Omi La Masió del Rio is estled alog the historic Riverwalk i dowtow Sa Atoio. Bledig Spaish coloial architecture & Europea style, the fourdiamod hotel embodies the grace & charm of a grad hacieda. Built o three levels that desced to Sa Atoio s festive Riverwalk, it is a have of impeccable service ad traquil surroudigs ad is withi easy walkig distace of the fabled Alamo, El Mercado, La Villita District, Spaish Goverors Palace ad more. Reserve Your Room Now! Call the Omi La Masió del Rio Hotel at 210-518-1000. Please metio CU Cofereces for special rates* startig at $ 219 per ight. You may also reserve olie via a special lik at our website www.cucofereces.com. * FIESTA SAN ANTONIO: 112 College Street. Sa Atoio, TX 78205 Special room rates iclude FREE i-room Iteret access ad use of the fitess facility. Offer applies ONLY to reservatios made withi CU Cofereces reserved room block. Celebrate Sa Atoio s Rich History & Diverse Cultures! YOU CAN T MISS US WE RE THE ONES IN RED At CU Cofereces we ve bee dedicated to educatig the credit uio commuity exclusively sice 1979. Ad we are proud to ote that may who atted our cofereces are loyal, repeat participats. What sets us apart? The Follow Us O: relaxed atmosphere, sitdow meals ad meetig eviromets that are #cucofereces perfect for plety of etworkig ad for allowig you the persoal attetio you deserve. Should you eed aythig at all while you re at our cofereces if you have questios, problems or eve if you just wat to shoot the breeze look for a member of our CU Cofereces staff. We appreciate your participatio, ad we re here to do whatever it takes to make your coferece experiece a cut above the rest. www.cucofereces.com 888-465-6010 The Party With A Purpose April 20 30, 2017 Credit Uio Security Maagemet Ad Director s Coferece is held durig Fiesta Sa Atoio the The Party With A Purpose. The celebratio has grow from a oe-parade evet i 1891 hoorig the heroes of the Alamo ad the Battle of Sa Jacito ito oe of the atio s premier festivals with over 100 uique evets sposored by oprofit orgaizatios & more tha half of the evets are free! Parades iclude Battle of Flowers the oldest, largest (2d i size oly to the Rose Bowl Touramet of Roses Parade) ad oly parade i the U.S. produced etirely by wome; Flambeau Parade a spectacular eveig parade; ad the Texas Cavaliers River Parade where floats actually float dow the Riverwalk! Sprikled amog Sa Atoio s may attractios you ll fid art fairs, culiary offerigs & muscial evets to suit every taste. PAGE 5
CU CONFERENCES Follow Us O: #cucofereces Please Provide Your Email Address To Receive Coferece Materials Ad Updates FOUR EASY WAYS TO REGISTER: 1. Olie: www.cucofereces.com 2. Fax: 888-328-2047 3. Call: 888-465-6010 4. Mail registratio ad paymet to: CU Cofereces 8711 Watso Road, Ste 200 St. Louis, MO 63119 Cacellatio Policy: If you eed to cacel for ay reaso, you are welcome to sed a substitute. Or, if you cacel i writig at least 10 busiess days prior to the coferece date, you will receive a full refud, less a $ 50 admiistrative fee. There are o refuds for cacellatios made less tha 10 busiess days prior to the coferece date. However, your credit uio may apply the paid registratio fee to ay future coferece. Registrats who do ot atted are liable for the full coferece fee. Please Note: CU Cofereces reserves the right to photograph official evets & sessios for exclusive use i marketig materials GUEST PROGRAM: Oly $225 Credit Uio Security Maagemet Ad Director s Coferece GUEST PROGRAM (GP) eables your registered guest to joi you durig Moday s Welcome Receptio, Tuesday s Sit Dow Breakfast ad Lucheo, Wedesday s Sit Dow Breakfast & Lucheo, ad Thursday s Cotietal Breakfast. FOR HOTEL RESERVATIONS: Please Note: Due to the popularity of this coferece ad Fiesta Sa Atoio takig place durig the coferece, there is a good chace the Omi La Masió del Rio Hotel will sell out. It Is Highly Recommeded That You Book Your Hotel Room Early! To reserve your room call Omi La Masió del Rio Hotel directly at 210-518-1000 or reserve olie via a special lik at our website: www.cucofereces.com. Please metio CU Cofereces to receive special rates as low as $219.* * Special room rates iclude FREE i-room Iteret access ad use of the fitess facility. Offer applies ONLY to reservatios made withi CU Cofereces reserved room block. UPCOMING CREDIT UNION EDUCATIONAL CONFERENCE: Natioal Credit Uio Coferece For Directors Ad Seior Maagemet Atlatis Resort May 17 21, 2017 Paradise Islad, Bahamas CU CONFERENCES CREDIT UNION SECURITY MANAGEMENT AND DIRECTOR S CONFERENCE APRIL 24 28, 2017 t SAN ANTONIO, TEXAS Experiece the luxury of Omi La Masió del Rio Hotel, the echatmet of The Riverwalk, the thrill of Fiesta Sa Atoio. Plus... Register Early Ad Receive The Best Coferece Rate! 1st PARTICIPANT: Name Title Nickame for ID Badge Email Address Guest Name Spouse/Guest Nickame for ID Badge 2d PARTICIPANT: Name Title Nickame for ID Badge Email Address Guest Name Spouse/Guest Nickame for ID Badge 3 rd PARTICIPANT: Name Title Nickame for ID Badge Email Address Guest Name Spouse/Guest Nickame for ID Badge O or Before February 23, 2017 February 24 through March 23, 2017 March 24, 2017 Ad Beyod Guest Program 1st Participat Subtotal: O or Before February 23, 2017 February 24 through March 23, 2017 March 24, 2017 Ad Beyod Guest Program 2d Participat Subtotal: Please Register Additioal Coferece Participats ad Guests o Separate Sheet. $ $1395 $1495 $1595 $ 225 $ TOTAL AMOUNT DUE: (Based O Registratio Date Selected & Guest Program) $ PAGE 6 O or Before February 23, 2017 February 24 through March 23, 2017 March 24, 2017 Ad Beyod Guest Program 3rd Participat Subtotal: $1395 $1495 $1595 $ 225 $1395 $1495 $1595 $ 225 $ CREDIT UNION INFORMATION: Credit Uio Name Asset Size Cotact Perso Cotact Perso s E-mail Street Address City State Zip Phoe Number ( ) METHOD OF PAYMENT: Fax Number ( ) q CU Cofereces is authorized to CHARGE my q VISA q MASTERCARD i the amout of: $ Credit Card Number / / / Expiratio Date / 3-Digit CSV Code (o back of card) Prit Name Sigature (as appears o card) (required to process charge) q ENCLOSED is my CHECK made payable to CU Cofereces i the amout of: $