National Ambulance Contact Us Level 7, Tower 3, Etihad Towers, P.O. Box 63788, Abu Dhabi, United Arab Emirates T +971 2 596 8600 F +971 2 441 2266 www.nationalambulance.ae
About Us National Ambulance is a semi-governmental organization, 80% owned by the Social Security Fund of the Ministry of Interior of the United Arab Emirates (Abu Dhabi Police MOI) and 20% by Aspen Medical (Pty) Limited Australia. The company was established in September 2010 to provide top notch emergency pre-hospital care to government and private clients in the United Arab Emirates. Our state-of-the-art ambulances are equipped with the latest technologies and staffed with carefully selected pre-hospital care professionals from all over the world. The Company has obtained the following certifications: ISO 9001 (QMS), ISO 14001 (EMS) and OHSAS 18001. We demonstrate our commitment to clients by the way we operate. Our Vision To be the paramount pre-hospital care provider in the Middle East. Our Mission To deliver top quality pre-hospital services to customers in the UAE to improve patients outcomes. Enabling Statement To deliver quality pre-hospital services to customers in the UAE, ensuring excellence and continuous improvement in patient outcomes by working collaboratively with partners and stakeholders by providing: Pre-hospital care solutions and consultancy First Aid and Continuous Medical Education Ambulance and air medical services for government, public events and oil and gas industries
Our Core Values Respect for People As a company with employees from over 20 countries, we understand and respect the different cultural backgrounds of each and every staff member. Every employee is treated with equality and fairness resulting in the development of a strong company culture. This, in turn, is reflected in our patient care. Search for Excellence Our Paramedics and Emergency Medical Technicians (EMTs) constantly undergo training to ensure their skills are up-to-date. All our procedures strictly follow the ISO 9001, ISO 14001 and OHSAS 18001 quality process to maintain internationally competitive standards. Integrity We maintain transparency in all our methods and procedures by carrying out both internal and external audits annually to ensure full compliance with governmental procedures and international standards.
Quality, Health, Safety and Environment (QHSE) Management System National Ambulance, in its continuing endeavour to be the paramount pre-hospital care provider in the Middle East, believes that a QHSE management system is integral to success. An integrated QHSE management system has been developed and implemented in order to further meet, and exceed, the needs of our internal and external clients. This comprehensive and auditable system ensures our continued excellence and improvement as well as regulatory compliance. Our staff and management are committed to the QHSE management system and maintaining a healthy and safe workplace, with our operations minimally impacting on the environment. The National Ambulance Board of Directors and its management assume full responsibility for implementing this QHSE management system, delegating the appropriate responsibilities and reviewing the system and its performance annually.
Our Services I. Pre-Hospital Care Solutions National Ambulance is able to provide pre-hospital care services consistent with national and international standards. Our team of experienced pre-hospital care specialists are able to work with clients to understand their organization. From this we are able to deliver cost-effective solutions to support client operations. We can provide stand-alone consultancy or a complete solution for: Onsite pre-hospital services and first aid training Multi size event medical planning and medical coverage Medical risk and site assessments Emergency planning Workplace medical facility fit-out Incident response exercises Emergency performance evaluations Air Ambulance services Clinical Governance
Pre-Hospital Care Solutions Clients Emergency & Public Safety (EPS) Location: Across Abu Dhabi Emirate Staffing: 78 x Paramedics, 116 x EMT-Bs Shift Roster: 4 days, 4 nights, 4 (off days) 48 hr week Role: Provide first line emergency response service Key activity: Patient care Northern Emirates Location: Sharjah, Ajman, Ras Al Khaimah, Fujairah and Umm Al Qwain Staffing: 4 x Area Managers, 204 x EMT-Bs Shift Roster: 4 days, 4 nights, 4 (off days) 48 hr week Role: Provide first line emergency response service Vehicle allocation: 30 x BLS ambulances, 5 x First Response Key activity: Patient care Yas Marina Circuit Location: YAS Island, Abu Dhabi Staffing: 18 x EMT-Bs Shift Roster: 4 days, 4 nights, 4 (off days) 48 hr week Role: Provide first line emergency response service Vehicle allocation: 2 x BLS ambulances Key activity: Patient care
II. Helicopter Emergency Medical Services (HEMS) Location: AUH international Airport Staffing: 8 x Paramedics (prime team), 24 backup Shift Roster: 24 hours on Role: Provide first line ALS service ADMA OPCO offshore Vehicle allocation: 2 x Bell 412 aircraft Key activity: Offshore and onshore retrieval III. Ambulance Services For Events Location: Abu Dhabi Staffing: task dependent Shift Roster: adhoc Role: Provide first line emergency response service Vehicle allocation: Adhoc Recent activity: Abu Dhabi F1 race, Red Bull Air race, HSBC Golf, concerts
IV. First Aid Training National Ambulance is an approved and accredited international training centre that can provide your organization with assurance regarding employee awareness and competency required in an emergency situation. With our Standard First Aid, Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) Operation courses, your employees will be well equipped to provide first aid support for incidents that may occur at the workplace. Courses Available: Standard First Aid, CPR & AED Advanced First Aid, CPR & AED Paediatric First Aid for Caregivers and Teachers Sports First Aid Emergency Medical Responder Plus many more courses available upon request
V. Emergency Health Consultancy Our team of pre-hospital care experts can provide clients with customised emergency healthcare consultancy requirements. We will work with clients to successfully implement the correct solutions to achieve your business goals and mitigate healthcare risks. In the ever-changing world of pre-hospital emergency care, we ensure our technical and executive consultation, which includes situation modelling and assessment, situation analysis and business risk mitigation, is up to date and in line with the current market best practices. VI. VIP Emergency Health Services With our highly qualified and multi-disciplined team from all over the world National Ambulance has the competency and capacity to provide VIP Ambulance Services to selected customers.
Clinical Governance National Ambulance recognizes the importance of Clinical Governance. It is the system that ensures that we continuously improve the quality of services, and hence create a culture that promotes learning and excellence in service delivery. Our Clinical Quality Assurance Plan is designed to ensure that consistently high clinical standards are maintained. This is achieved through structured clinical audit programs, including a regular review of patient care records and an in-field review of clinical practice. In-service training, skills maintenance programs and annual accreditation programs complement and reinforce our clinical practice standards. Emiratization National Ambulance is committed to Emiratization in the field of pre-hospital care. Proudly supporting the national economy, we are dedicated to providing maximum opportunities to UAE nationals to join our workforce and proactively support this hiring practice to other organizations.
Client Portfolio Over the years, we have had the opportunity to serve the people of the country while working for major governmental and private organisations: Critical Infrastructure and Coastal Protection Authority (CICPA) Abu Dhabi Sailing & Yacht Club Abu Dhabi International Marine Sports Club ProVita International Medical Center LLC Hilton Group - Ras Al Khaimah Flight Ambulance International Al Arabia for Tourism Siren Events Ministry of Interior Etihad Airways IMG Consulting Royal Stables Blink Events Yas Marina Shangri - La Hotel
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