Hospital Questioner (Who not practicing concept of Medical Tourism) Medical Tourism-A tourist travelling outside regular environment for Medical Purpose. Inbound Medical Tourism- Patients from other countries travelling to India to receive medical care. Outbound Medical Tourism- Patients from any country travelling to other countries to receive medical care. Name of Hospital: Contact Person: Phone Number: Code: 1. Are you aware about the emerging concept of Medical Tourism in Madhya Pradesh? 2. What is your opinion about growth of Medical Tourism sector in Madhya Pradesh & India in next 5 years? 3. Are you at present practicing the concept of inbound medical Tourism in your hospital? 4 (a) Are you interested in practicing concept of Medical Tourism in Near Future? 4 (b) Is present infrastructure capable to accommodate Medical Tourism Patients? Building Manpower Machines Finance 229
5. How many Patients are visiting your hospital every year? Domestic Patients- NRI Foreigners 6. Do you think Indian Patients are also visiting other countries (Outbound Medical- Tourism) for Medical Purposes? For which problems? 7. Are you planning to get International accreditation for your hospital? 8. Weather global medical tourism patients will prefer visiting India & Indian Hospitals in their Medical Tourism Packages? -d. If yes for which reasons? Factors 5 Excellent a. Quality of treatment 4 Very 3 2 1 Below b. Language c. Abundant Tourist Places d. Economic Rates E. International Marketing Please grade your answer in grades. 230
9. Medical Tourism Patients visiting India are also interested in visiting places like Kanha or Khajurao in Madhya Pradesh? Fully Agree Agree Partly Agree Disagree Fully Disagree 10. In which type of diseases Medical Tourism is possible, current as well as future? Medical Problems Ophthalmology Minor surgeries Knee transplant, hip & joint care Cosmetic Surgery Heart Care ENT Care Spinal Cord Surgeries Kidney transplant Infertility Management Alternative Treatmentyoga, spa ayurveda & homeopathy Obesity & stress Management Dental Care Is Current Treating In Future Point of View Number of Patients treated Mention your Options on 5 point scale. 11. What are the major criteria of Patients for choosing services of your hospital? Factors 5 Excellent Technology Equipments, Pathology, OT & Peripheral services Manpower-Quality Doctors & Nursing Team Economical Prices 4 Very 3 2 1 Below Location & Ambiance Approved by WHO, International Accreditation Assess ability to Tourist Place 231
Please Grade your services on 5 point scale. 12. Are you planning to provide facilities other than treatment to your patients in near future? Please rate importance of your option. Facilities Travel Agency Booking, Guide, Commutation etc 3-5 star Residential Facilities to Patients Access to international Communication Very Important Important Neutral Below Multi-Cuisine Canteen Translators & Inter praetors Airport pickup Facility International Marketing & Promotion Airport Clearance Visa & Foreign Embassy assistance Police (assistance) 13. Is your Institute getting central or state government assistance for promoting Medical Tourism? 14-What type & Level of assistance is provided by government in promoting Medical Tourism? Financial Assistance Knowledge Consultancy Factors 5 Excellent 4 Very 3 2 1 Below Relaxed Framework Best & Subsidized Infrastructure Tax Free Structure Foreign Promotion Any Other 232
Agency Questionnaire Definition- Medical tourism that is when people travel for health & recreational purpose Name of the Agency: Year of establishment: Ownership: a. Self Own b. Franchise c. Partnership Capital Source: Self financed-banks-joint venture Annual Turnover: a. Less than 1 Lacks b. 10-20 Lacks c. 20- to 30 Lacks d. 30-40 Lacks e. 40-50 Lacks 1.How many Branch Offices you have & where? 233
2. Total of Employees: 3. Number of tourists visiting in your agency per month. Indian Foreign a. Less than 50 b. 50-100 C.100 onwards 4. Which Tourism packages are provided by your Agency? a. Adventure & Sports Tourism b. Religious Tourism c. Rural Tourism d. Medical Tourism e. Others 5. Which services are provided by your organization? a. Booking & Foreign Exchange b. Traveling c. Tourist Guide & Translators 234
d. Consultation e. Others 6. Do you Know of a Medical Tourism Package provided by any other agency in India (Madhya Pradesh)? Unaware 4. Are you planning to introduce a Medical Tourism package in Madhya Pradesh in near future? Unaware 5. According to you which factors affect growth of Medical Tourism in any state or country? (Rank the following factors from 1 to 5. 1 being the highest and 5 being the lowest rank) a.. Aviation -------------- b. Hotel Industry s -------------- c. Places of tourist -------------- d. Learned specialized Hospitals & Doctors -------------- e. Latest techniques for treatments. -------------- 235
9. Do you think that the Madhya Pradesh Government policies are motivating Medical tourism? 1. Fully Agree 2.Agree 3.Nutral 4.Disagree 5. 10. How medical tourism can be given boost in Madhya Pradesh? Thank You. 236
Customer Questionnaire Name of the Customer: Resident of which Country: Age: Gender: Occupation: Income: 1. Name of the hospital from where you availed Medical Assistance? Mention Date 2. What type of treatment you have availed a. Dental b. Surgery (Minor/Major) c. Cosmetic Assistance d. Cardiac e. Orthopedic f. Eye Treatment g. Yoga & Ayurvedic Spa h. Naturopathy 3. Name of the Doctor his specialization and Qualification. 237
4. Approximate Cost of Treatment a. At patients homecountry: b. In India (Madhya Pradesh) 5. Con you term this Medical Package economical? 6. Are you Medically Insured? 7. Are you aware about Medical Tourism? 8. Is Medical Tourism Safe? 9. From where you get information about this type of service availability in Madhya Pradesh? a. Internet b. Hospital Marketing Team c. Tourist Agency d. Doctor (Reference) 10. Role of Tourist Agency for above stated arrangements? 11 What kind of cost saving is possible? 12 Do you feel that direct and good aviation services can compliment Medical Tourism opportunity in Madhya Pradesh? 238
13 Which tourist places in Madhya Pradesh will you prefer to visit during your stay for Medical Treatment? a. Panchmadhi b. Khajurao c. Maheshwar d.mandu e.any religious Place f. Bedaghat g.kanhakisli h. Sanchi etc 14 What facilities are provided by the hospital other than Medical Treatment? a. Food b. Residence c. Transportation d. Recreation e. Any other please specify. Can a Tourist expect a high quality care 15. Weather the concept of Medical Tourism can flourish in Madhya Pradesh (India)? 16. What factors are responsible for the growth of Medical Tourism in any Area? Doctors Hotel Aviation Tourist Agencies 17. Would you prefer to club your medical Assistance along with a tourism option in nearby places? 239