POSITION DESCRIPTION Service Delivery Manager Regional Work Programme Primary Care - Clinical Pathways This position is not considered a children s worker under the Vulnerable Children Act 2014 Position Holder's Name:... Position Holder's Signature:... Manager/Supervisor's Name:... Manager/Supervisor's Signature:... Document ID: Obtain from Objective Version: 1.0 Department: Community Initiatives Last Updated: 06/11/2017 Document Owner: Programme Manager Regional Work Primary Care Next Review Date: Approved by: Date First Issued: 6/11/2017 Counties Manukau Health
Position description: Counties Manukau Health 2
PURPOSE OF THE POSITION The purpose of the position is to support the Regional Work Programme for Primary Care. Whilst the initial focus will be on the development, implementation and ongoing management of clinical pathways as prioritised in the Clinical Pathways Programme, there is an expectation that the Service Delivery Manager - Regional Work Programme would work across a number of key project areas, and would have a highly developed project management skill set that would enable the enactment of other key projects as they are identified by the District Alliance partners over time. Background - the Clinical Pathways Programme In December 2015 the two metro Auckland Alliance Leadership Teams approved a business case for this programme of work with project duration of 31 months then a transfer to business as usual from July 2018 until June 2023. The Clinical Pathways Programme, which is currently hosted on the Auckland Regional HealthPathways platform, went live in August 2015. The Programme Team is currently located at Lambie Drive, Papatoetoe, but works across the metro Auckland Region as required. Funding the Current Clinical Pathways Programme of Work The Auckland Regional HealthPathways and the clinical content development team are funded 50:50 by the metro Auckland DHB s and seven PHO s, with Counties Manukau Health acting as lead DHB on behalf of the region. Contractual Arrangements Counties Manukau Health holds the contract with Streamliners (for Auckland Regional HealthPathways) on behalf of the three Auckland DHBs and seven PHO s. Position description: Counties Manukau Health 3
Position description: Counties Manukau Health 4
NATURE AND SCOPE OF RESPONSIBILITIES Key Accountabilities Standards / Achievements Relationship management Establish effective working knowledge of the purpose and benefits of Auckland Regional HealthPathways platform and familiarity with establishment and review processes. Maintain a body of health system knowledge. Maintain effective liaison and engagement with key relationships: - Auckland Regional HealthPathways Clinical Lead and the local Clinical Editors - Other HealthPathways Community team(s) - Clinicians and providers - Other HealthPathways stakeholders Manage multi-layer relationships within and between the three DHBs, seven PHOs and the two district Alliance Leadership Teams. Programme co-ordination Work effectively across the business to ensure successful delivery against the requirements of a high maintenance work programme. Support the Programme Manager, Clinical Lead and the local Clinical Editors for Pathway coordination and finalisation. Maintain HealthPathways administration tool (DOT). Work closely with Streamliners Regional Lead to ensure efficient and effective use of the technical writing budget. Coordinate relevant information from Subject Matter Experts and liaise with the HealthPathways Community membership as required. Maintain a pathway review process ensuring collaborative clinical involvement in reviews. Gather and maintain local service provider information including hospital and community based services. Identify and gather news and write content for bimonthly subscriber updates. Monitor dates and ensure actions and cycles are followed, advising key staff and participants of participation requirements. Support the Clinical Lead with the Clinical Pathways Operational Group agenda and meetings. HealthPathways Reporting and Monitoring Ensure reporting requirements for the programme are met. Produce monthly HealthPathways usage statistic Position description: Counties Manukau Health 5
Key Accountabilities Standards / Achievements reports from Google Analytics for HealthPathways team and other stakeholders. Produce ad-hoc and scheduled progress / status reports on pathways, using information in the HealthPathways administration tool, as required. Participate in and manage relevant feedback. Professional development Take responsibility for personal and professional/work education. Maintain and/or extend knowledge and skill base required for effective performance. Health & Safety Recognises individual responsibility for workplace Health & Safety under the Health and Safety Act 1992 Counties Manukau DHB Health and Safety policies and read and understood and relevant procedures applied to own work activities. Workplace hazards are identified and reported including self-management of hazards where appropriate. Can identify health and safety representative for the area. Cultural Safety Respect, sensitivity, cultural awareness is evident in interpersonal relationships. Our cultural differences are acknowledged by respecting spiritual beliefs, cultural practices and lifestyle choices. Position description: Counties Manukau Health 6
COMMUNICATION AND INTERPERSONAL SKILLS Will be required to interact on a regular basis with a range of senior stakeholders including: Counties Manukau District Alliance Leadership Team Auckland and Waitemata District Alliance Leadership Team Metro-Auckland Clinical Governance Group Care Connect Governance Group Clinical leaders Primary care clinicians and general practice staff Hospital clinical staff PHO CE s, clinical directors and other PHO staff healthalliance staff Northern Regional Alliance (NRA) networks Consumer Advisory Groups and Consumer Champions Relevant vendors Externally there may be contact with: Ministry of Health ACC Goodfellow Unit Situations may often call for tact, diplomacy and will require information to be handled in a discreet and sensitive manner. In conflict situations will be required to exercise sound judgement, negotiation and persuasiveness skills, toward facilitating a workable outcome. PROBLEM COMPLEXITY This post will be required to support the Programme Manager in delivering this programme of work within a complex stakeholder environment with competing priorities, requirements, and in doing so will be required to develop and build effective relationships with a diverse group of stakeholders. There will be a requirement to be able to prioritise issues and negotiate time frames, while still providing a quality service. There will be demands to meet deadlines, maintain accuracy and quality of information. DIMENSION OF THE POSITION Will be responsible to the Programme Manager, Primary Care Work Programme for the achievement of agreed objectives and operate within the confines of Counties Manukau District Health Board as host on behalf of the two metro-auckland district alliances. POSITIONS REPORTING IN THIS ROLE Directly Indirectly Nil Nil Position description: Counties Manukau Health 7
PERSON SPECIFICATIONS (requirements for the role) Qualification Recognised Health or related Tertiary qualification Experience At least five years experience working in the health sector in a relevant role Knowledge of current primary care and secondary care sector requirements and planned changes Understanding of varied health care environments Understanding of funding processes and their role in implementing strategy History of good relationships with health providers Experience of or demonstrated understanding of issues relating to long term conditions management Demonstrated experience in the implementation of health sector transformation projects Skills/Knowledge/Behaviour Understanding of general Practice IT systems Project Management skills Change management skills Well-developed interpersonal skills Excellent relationship building and management skills Understanding of the Treaty of Waitangi Excellent presentation skills Knowledge of NZ health, disability and related sectors Diplomacy, tact, sensitivity Well-developed written and oral communication skills Well-developed conceptual thinking with a strategic focus Personal Qualities Integrity Excellent people skills Attention to detail Self-motivated Solution-orientated Professional Clear Communicator Position description: Counties Manukau Health 8
HEALTH AND SAFETY ACCOUNTABILITIES (non-management roles) Health and Safety (H&S) is a key accountability of all Counties Manukau Health (CM Health) staff. All CM Health Employees are responsible to: Zero Harm Engage in safe workplace practices and take care of the health and safety of themselves, other employees and people in the workplace Risk Management Safety Management System Requirements Work Safely Identify, evaluate and report all hazards and incidents they are aware of in the workplace Adhere to apply risk controls, identified in risk assessments, such as Safe Operating Procedures Follow safety instructions Stop work when there is an immediate risk of serious harm and notify the appropriate manager Ensure nothing they do or don t do will cause harm to themselves or others Understand and follow CM Health s Occupational Health and Safety policies, Health and Safety regulations, and personal responsibilities as outlined by these policies Follow all Occupational Health and Safety policies and procedures Report for duty in a fit state, free from the influence of alcohol or other drugs Participate in consultation activities regarding matters affecting your health, safety and wellbeing Wear the required Personal Protective Equipment when undertaking specific activities, or when in nominated areas Operate clinical or plant equipment safely Participate in relevant safety training, and maintain safety related competencies If relevant to your position, be in possession of required and current Certificates of Competency Position description: Counties Manukau Health 9