2017 Virginia Emergency Management Symposium "Facing the Challenge: Doing the Work" March 21-24, Williamsburg Lodge Transportation Family Assistance Operations National Transportation Safety Board (NTSB) & Amtrak Panel Discussion Friday, March 24, 2017 National Transportation Safety Board (NTSB) Transportation Disaster Assistance Division Stephanie Matonek Katy Chisom Victim Services Coordinators 1
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https://ntsb.gov/tda/pages/resources.aspx Partner Agencies Victim Support Tasks: 1. NTSB 2. Air/Rail Carrier 3. Designated Organization (ARC) 4. Victim Identification Services 5. Assisting Families of Foreign Victims 6. Communications 7. Assisting Victims of Crime (transfer planning for intentional acts) https://ntsb.gov/tda/pages/resources.aspx 3
TDA Family Assistance Model DMH/ Victim Services Transportation Disaster Assistance Emergency Management Medicolegal Operations Industry/Community Outreach & Coordination Primary Partner Agencies Aviation/Rail Accident American Red Cross Disaster Mental Health Services Family Care Spiritual Care Child Care Air/Rail Passenger Carriers Family Assistant Teams Logistics Emergency Management Agencies First Responders Medical Examiner/Coroner Airport/Station Authority Other Support Agencies Local/State Department of Homeland Security (DHS) Communications Security Department of State Assistance to US Citizens overseas Foreign Citizen & Government interfacing Department of Health & Human Services (HHS) AM & PM Data Collection Morgue Operations Federal Bureau of Investigation (FBI) Fingerprint ID Victim Assistance Support Department of Defense (DOD) AM & PM Data Collection 4
Early Family Assistance Planning Take the time to develop your family assistance plan Monitor, adjust, and update continuously Prevent plan-overlapping Coordination Exercise your family assistance plans Do not underestimate the importance of a family assistance operation and the planning that needs to go into it. Fundamental 4 Concerns 10 5
Was my loved one involved? 11 Where are they? 12 6
Where are their personal items? 13 How can I get more information? 14 7
FUNDAMENTAL CONCERNS OFFAMILY MEMBERS NOTIFICATION OF INVOLVEMENT What happened? Initial notification Immediate factual information ACCESS TO RESOURCES AND INFORMATION How will I get information and resources? Crisis counseling/disaster mental health Inv estigative Information Financial/logistical Legal rights VICTIM ACCOUNTING PERSONAL EFFECTS Where is my loved one? Search, rescue, hospitalization Search & recov ery of fatalities Identif ication, death certification, and return of remains Where are their belongings? Recov ery, processing and return of personal ef f ects Associated and unassociated Friends & Relatives Center Passenger Gathering Areas Reunion Centers Joint Family Support Operations Center Family Assistance Center Recovery & Long Term Support Resources Ongoing Agency Coordination 8
FUNDAMENTAL CONCERNS OFFAMILY MEMBERS NOTIFICATION OF INVOLVEMENT What happened? Initial notification Immediate factual information ACCESS TO RESOURCES AND INFORMATION How will I get information and resources? Crisis counseling/disaster mental health Inv estigative Information Financial/logistical Legal rights VICTIM ACCOUNTING PERSONAL EFFECTS Where is my loved one? Search, rescue, hospitalization Search & recov ery of fatalities Identif ication, death certification, and return of remains Where are their belongings? Recov ery, processing and return of personal ef f ects Associated and unassociated TDA Duty Officer 202-314-6185 assistance@ntsb.gov Stephanie Matonek 202-314-6114 Stephanie.Matonek@ntsb.gov Katy Chisom 202-314-6136 Katherine.Chisom@ntsb.gov 9