SUPPLY CHAIN MANAGEMENT ASSOCIATION ONTARIO 2015/2016 ANNUAL REPORT

SUPPLY CHAIN MANAGEMENT ASSOCIATION ONTARIO 2015/2016 ANNUAL REPORT

WHO WE ARE: Supply Chai Maagemet Associatio Otario (SCMAO), alog with its Natioal ad Provicial parters, costitutes the leadig professioal Associatio i Caada for supply chai maagemet professioals. The Supply Chai Maagemet Associatio (SCMA) is Caada s largest associatio for supply chai maagemet professioals. We represet 7,500 members as well as the wider professio workig i roles that cover sourcig, procuremet, logistics, ivetory, ad cotract maagemet. SCMA sets the stadards for excellece ad ethics, ad is the pricipal source of professioal developmet ad accreditatio i supply chai maagemet i Caada. As a full-service professioal associatio, SCMAO delivers the most extesive rage of leadership ad skills developmet programs ad educatioal offerigs available, icludig the Certified SCMP (CSCMP) program. This iteratioallyrecogized credetial has eared wide market acceptace, with CSCMPs typically advacig ito positios of greater resposibility ad higher icomes. SCMAO also strives to promote awareess of the importat role of supply chai maagemet i society as well as the career potetial withi the field. Visio Otario s foremost associatio for Supply Chai Professioals. Missio SCMAO supports supply chai professioals ad the advacemet of the professio through educatio, certificatio, membership etworks ad stadards of practice. Table of Cotets Who We Are 2 Board of Directors ad SCMAO Maagemet Team 3 Report from the Chair 4 Presidet ad CEO s Report 6 Summary of Strategic Priorities ad Accomplishmets of Fiscal Year 2015-2016 8

BOARD OF DIRECTORS LORILEI WHITE CSCMP Chair LANI LINDSAY MBA Vice-Chair GEOFFREY MCCADDEN CSCMP Treasurer RICHARD LOUGH CSCMP Director JOE MALON Director TARAS KOREC P.Eg., P.Log. MBA Director ROBERT SLATER CSCMP Advisor W. RAY SMALE Represetative to the Natioal Board KELLY DUFFIN MBA Presidet ad CEO MANAGEMENT TEAM KELLY DUFFIN MBA CAROL SHIP SPENCER BA KELLY MURRAY MBA RICHARD SMITH CPA, CGA Presidet ad CEO Director, Educatio ad Professioal Programs Director, Membership ad Marketig Director, Fiace ad IT 2015/16 SCMAO ANNUAL REPORT I 3

REPORT FROM THE Lorilei White The 2015 2016 Supply Chai Maagemet Associatio Otario Board of Directors has had a productive year ehacig the associatio s growth ad goverace. It has bee my pleasure workig with this team of idividuals i my first year of two years as Chair of the Board, ad I am pleased to report o some of our accomplishmets. Below are some highlights the Board of Directors have worked o i the past year: A visio ad missio the etire federatio stads behid. I have had the opportuity to serve o the federatio-wide Steerig Committee that is curretly collaboratig to develop a shared Visio ad Strategic Pla to guide our collective activities across the coutry. This will allow the federatio to maximize our efficiecy ad ehace collaboratio as well as more effectively promote the professio ad the associatio atioally. A more comfortable ad moder learig space for studets. This term, the Board of Directors decided to use a portio of our ivestmets to update ad moderize the space ad techology i our traiig room. Reovatios bega after the 2015-2016 fiscal year ad cocluded i summer 2016. We are very satisfied with the ed result ad the reviews from studets ad istructors have bee exceptioal. A refreshed ivestmet policy ad pla. The Fiace ad Audit Committee led a robust RFP process ad the Board has selected a professioal istitutioal firm to maage the associatio s ivestmets. This shift allows for a whole-portfolio view, ad reduced fees. Protectig the assets of the associatio is a key duty of the Board of Directors ad this is a sigificat advacemet. 4 I SUPPLY CHAIN MANAGEMENT ASSOCIATION ONTARIO

CHAIR The developmet of a Ethics Committee. With the passage of By-Law 4 at the 2015 AGM, a stadig Ethics Committee was established. This Committee is resposible for reviewig ad determiig the appropriate respose to ethical complaits received. This Committee is the result of our cotiued efforts to uphold the stadards of membership, the CSCMP desigatio, ad the Code of Ethics. The creatio of a Goverace Committee. A Goverace Committee has bee formed to advise o matters relatig to goverace structure ad processes, to support Board traiig ad developmet, performace maagemet ad successio plaig. A ehaced awards program. The Awards Committee will begi to recogize a member of the associatio each year with the Risig Star award. The recipiet of this award is oe that demostrates characteristics of leadership, passio, iovatio ad creativity early i their supply chai professio. If eligible, this member will the be omiated for the federatio wide Ascedat award. Further, this year we have begu to recogize the top three studets from the CSCMP graduatig class at the covocatio ceremoy, with a award they ca proudly display to complemet their certificate. I closig, I d like to thak the Board who, through their dedicatio ad passio, have doe a outstadig job i beig the voice of our members. It is a hoour to work alogside such devoted professioals. I look forward to aother successful year. Lorilei White 2015/16 SCMAO ANNUAL REPORT I 5

PRESIDENT AND CEO S REPORT Kelly Duffi This has bee a excitig year at Supply Chai Maagemet Associatio Otario (SCMAO). I the 2015-2016 fiscal year we pursued opportuities to give our members deeper value i both membership ad educatio. I this report I d like to highlight some of our iitiatives ad the work that the Board of Directors, the SCMAO staff, ad I are proud to have accomplished. Promotig the Professio & the Desigatio Buildig awareess, ehacig our reputatio ad promotig the professio is our members umber oe priority, ad last year we took may steps to build our brad. We reached out to employers that advertised job postigs o the SCMAO Career Listigs page, ecouragig them to iclude the CSCMP desigatio i their applicat requiremets. At the ed of this fiscal, 25% of postigs asked for the CSCMP i their applicat requiremets. It has sice rise to 34%. We lauched a pilot Employer Program ad developed tools to promote it i the marketplace, deliverig a icreased value to employers with over 5 members i the associatio. At the ed of this fiscal year we had 22 employers who had siged o to the program, ad at time of reewal, 100% had reewed. Throughout the moth of March, SCMA Natioal placed three iserts i the Globe & Mail s Report o Busiess with a focus o Caadia Supply Chai success stories. We complemeted that with three advertisemets i the Globe i the fall, featurig the high-level professioals speakig at our 18th Aual Coferece, followed by the ames of our 2015 graduates, to profile the sigificace of the professio. We advertised our educatioal programs ad corporate o-sites throughout the year i several publicatios, some of which icluded Iboud Logistics Educatioal Supplemet, the Mississauga Busiess Times, PurchasigB2B, MM&D, ad the Caadia Immigrat Magazie. Other outreach activities icluded: Cotiuig to develop relatioships with bridgig programs for ew Caadias ad atted evets o behalf of the professio icludig the Cross- Cultural Professioals Associatio of Caada (CPAC) Career Coferece & Job Fair, the Career Educatio & Settlemet Immigrat Fair ad the Iteratioally Educated Professioals Coferece. Attedig the Huma Resources Professioals Associatio Coferece, atteded by 3,000 HR professioals, icludig recruiters. Educatio ad Accreditatio The completio of the Certified Supply Chai Maagemet Professioal (CSCMP) desigatio is a major milestoe for our graduates, ad sigifies the completio of three years of hard-work. Recogizig the level of this accomplishmet, much time ad eergy wet ito maitaiig the itegrity ad promotig the value of the CSCMP desigatio. SCMA Otario is coscietious to esure that oly those who are i good-stadig have the right to use the CSCMP desigatio. Natioal has also developed a olie registry so that employers, colleagues ad other professioals ca verify a idividual s credetials with ease. 6 I SUPPLY CHAIN MANAGEMENT ASSOCIATION ONTARIO

A Diploma brochure ad advertisemet were created as tools to promote the ewly accredited program ad its educatioal beefits. Sice May 2015, our programs are ow eligible for the Immigrat Access Fud loa, providig ewcomers with opportuity for a loa, ad the opportuity to pursue their studies. The Healthcare Supply Chai Network (HSCN) program was expaded to iclude a additioal 8-week course ad oe-day workshop, addig more breadth, kowledge ad skills to better prepare program graduates. Membership Quality & Value We cotiue to use the feedback received i our 2014 Membership Value ad Egagemet study to ehace the value of membership i SCMAO. This year we exteded the Seaso s Pass program to iclude ulimited access to webiars, ad further expaded free offerigs to members. The Board also elected to hold dues at 2013 rates for aother year. We also focused o our SCMAO member commuity. A ew membership package is ow mailed to all ew members, highlightig member beefits ad upcomig evets. New members ames are ow published mothly i the ecoect, to welcome ad itroduce them. We developed the Regioal Ambassador program, lauched i May 2016, which has logtime members cotactig ew members to welcome them ito the associatio ad oriet them to membership. Ad, the SCMAO Member Directory was sigificatly populated to provide members with the opportuity to reach out to their associatio etwork. To guaratee value for members across the provice, we visited regios outside the Greater Toroto Area with 10 member evets from Timmis ad Sudbury to Saria ad Ottawa. These icluded a plat tour held i Kitcheer, ad a Breakfast Series Lecture hosted i Markham. A Professioal Developmet day, ad eveig etworkig were also offered i four cities across the provice. With these efforts, we were pleased to see oteworthy improvemets i a member satisfactio survey we coducted i December 2015. e-learig platform that eables professioals from aywhere i the provice to pursue Professioal Developmet at their ow time ad pace. Through our corporate o-site program, we have customized semiars to a growig roster of private ad public sector employers. Post-Secodary Our studet program supports desigated represetatives o uiversity ad college campuses i promotig the associatio through clubs, career fairs ad evets. Ad for pathways ito our programs, we completed a advaced stadig agreemet with Coestoga College this year, addig to several agreemets already i place. Natioal established a reciprocal agreemet with Athabasca Uiversity s Executive MBA program the first of its kid to offer advaced stadig towards a post-graduate degree from a accredited post-secodary istitutio. Commuicatios Our SCMAO website has bee redesiged as part of movig to a federatio-wide sigle domai, reducig cotet duplicatio, improvig brad, ad leadig to better search egie optimizatio. The site has also bee moderized i its aesthetics ad fuctioality. I additio, improved iformatio techology ad commuicatio with members is beig supported by trasitioig to the federatio-wide Portal for member services ad evets registratio. I hope this gives you a sese of our efforts over the last year. Ad these efforts will cotiue through fiscal 2016/2017. Natioal has iitiated a Caada-wide advertisig campaig focused o promotig the professio, ad SCMAO is augmetig that i Otario with digital ad outdoor advertisig. We ll keep you iformed ad look forward to hearig your feedback. I closig, I wat to thak you for your cotiued affiliatio with SCMAO. It is your commitmet to the supply chai professio that allows for this commuity to thrive, ad we thak you for givig us the privilege of servig you. Sicerely, Professioal Developmet A partership was established with ArcBlue Cosultig to offer four cotiuous professioal developmet courses i a 2015/16 SCMAO ANNUAL REPORT I 7

SUMMARY OF STRATEGIC ACCOMPLISHMENTS OF FIS CERTIFICATION Strategic Priority: Help more people access the Certified Supply Chai Maagemet Professioal (CSCMP) desigatio by allowig those with equivalet educatio or experiece to gai advaced stadig, ad through olie course offerigs. ACCOMPLISHMENTS: Secured passage of Bill Pr19: A Act Respectig the Supply Chai Maagemet Associatio Otario i Jue, which democratizes the associatio, allowig all professioals to become a member, ad stregthes measures to safeguard the itegrity of the CSCMP desigatio. Developed ad implemeted procedures to esure that oly those who have eared ad maitaied their desigatio are able to call themselves a CSCMP. Published a (C)SCMP registry o the SCMA website for idividuals to verify if a professioal has the right to use the desigatio. Reached a Advaced Stadig Agreemet with Coestoga College, which provides easier access to SCMAO programs- icludig the Certified SCMP Program. Reached a Natioal reciprocity agreemet with Athabasca Uiversity s Executive MBA program, which for the first time allows holders of the CSCMP desigatio to receive exemptio credits towards a Master s degree- decreasig the time to complete by up to six moths ad reducig tuitio by approximately $9000. Athabasca EMBA s also receive advaced stadig to the Certified SCMP Program decreasig time to complete by seve moths ad savig approximately 35%. Developed a program to ecourage employers postig job opportuities to iclude the CSCMP desigatio i their applicat requiremets. 8 I SUPPLY CHAIN MANAGEMENT ASSOCIATION ONTARIO

PRIORITIES AND CAL YEAR 2015-2016 CAREER AND PROFESSIONAL DEVELOPMENT Strategic Priority: Provide tools, techical kowledge, support ad opportuities to help members grow ad succeed throughout their career. ACCOMPLISHMENTS: Offered a 3-part career cousellig webiar series available to all members free of charge. Itegrated member eeds ad iput ito cotet developmet. Held a Iterview Skills workshop i Jue ad a Facilitated Networkig workshop i March for members oly that were free of charge. Posted a average of 3 ew job postigs each week, delivered directly to each member s ibox. Established a partership with ArcBlue Cosultig to offer 4 olie professioal developmet courses i a e-learig platform that allows participats to progress at their ow time ad pace. Lauched three ew Professioal Developmet semiars o both soft skills ad hard skills: Optimizig Supply Chai Flexibility ad Cost i a Lea Eviromet, Category Maagemet & Strategic Sourcig, ad Takig Charge of Your Time ad Effectiveess. The 18th Aual Coferece featured 26 sessios icludig career sessios o Job Search Skills for the New Ecoomy, ad Coachig: From Stress to Stregth. I additio, two executive paels advised o Navigatig Chage at the Strategic Level ad Trasformig the Healthcare Supply Chai. 2015/16 SCMAO ANNUAL REPORT I 9

ADDRESS MARKET NEEDS FOR TRAINING Strategic Priority: Aticipate ad respod to traiig gaps/demads i the marketplace for supply chai employers ad professioals throughout their career. Grow the Diploma Program. ACCOMPLISHMENTS: Developed a Diploma Program brochure ad advertisemet that were used i targeted trade shows ad publicatios. Hosted 18 webiars, with multiple sessios reachig over 100 participats from across the provice. Completed a full cycle of the Professioal Developmet Evet Series with semiars i Milto, Ottawa, Sudbury ad Saria to brig traiig outside the Toroto area. Expaded the Healthcare Supply Chai Network program to iclude a additioal 8-week course ad oe-day workshop. Customized the corporate o-site to 1-day or half-day formats from the stadard 2-day to meet the evolvig eeds of orgaizatios. Hosted 24 Professioal Developmet semiars. ENHANCE MEMBERSHIP VALUE Strategic Priority: Defie ad commuicate the value propositio for our members/associates, idividuals ad employers, i order to expad our reach ad ifluece. Egage with members to esure SCMAO programs deliver value they recogize ad appreciate. DUES: Held membership dues at 2013 rate. Ehaced the Seaso s Pass program to iclude ulimited access to webiars. Ehaced Studet Affiliate ad Academic Affiliate membership offerigs. Lauched the Employer Program to provide allowaces back to employers with 5 or more members. 10 I SUPPLY CHAIN MANAGEMENT ASSOCIATION ONTARIO

PROMOTING THE PROFESSION: Complemeted SCMA Natioal s 3 iserts i the Globe & Mail (o supply chai success stories) with 3 additioal advertisemets desiged to profile the sigificace of the professio. Promoted the professio, the Associatio ad our programs i various trade publicatios such as Iboud Logistics, the Mississauga Busiess Times, Purchasig B2B, MM&D ad Caadia Immigrat Magazie. Preseted frequetly to Supply Chai Maagemet classes ad at other post-secodary evets. Represeted the professio ad the associatio at idustry evets such as the Cross-Cultural Professioals Associatio of Caada Career Coferece ad Job Fair, Huma Resources Professioals Associatio Aual Coferece, the Career Educatio & Settlemet Immigrat Fair, Iteratioally Educated Professioals Coferece ad 7 Toroto Board of Trade evets. Built relatioships with various bridgig programs for ew Caadias to iform them of opportuities i the professio. Profiled member accomplishmets o the website, ecoect ad social media to demostrate the expertise withi our commuity. MEMBER ENGAGEMENT: Created a Welcome Package mailed to ew associatio members which highlights member beefits, upcomig evets ad is specific to each category of membership. Lauched the Member Directory ad bega publishig ew members ames i the ecoect to facilitate member etworkig. Coducted a service satisfactio survey. Comparisos to previous years showed marked improvemet. CUSTOMER SERVICE AND COMMUNICATION: Redesiged the SCMAO website alogside our Natioal ad Provicial parters to be uder a sigle domai, reduce cotet duplicatio, ad moderize aesthetics. I additio to these beefits for users, this leads to better search egie optimizatio. Received a 96% overall satisfactio rate for the 18th Aual Coferece. Trasitioed from imis to the Portal Customer Relatioship System to provide a more efficiet ad easy customer service experiece. Redesiged the weekly ecoect ewsletter to improve access to iformatio ad be more aesthetically pleasig. A differet member beefit is profiled each week to promote utilizig member beefits. EVENTS: Hosted 14 Member Evets icludig the 18th Aual Coferece, to provide a variety of etworkig ad career developmet opportuities. Hosted a Breakfast Series featurig Nestle ad CP Rail i February i Markham ad a sessio o Collaborative Cotractig i North Toroto i April. Held a plat tour outside of the GTA at Christie Digital Systems i May. Hosted a holiday etworkig evet that was exceptioally well atteded providig a high quality etworkig experiece for members. Recogized graduates of our Supply Maagemet Traiig Certificate, together with our Diploma Program ad CSCMP graduates, at the 2015 Covocatio. Istructors also joied this first time celebratio of all graduates.

SUPPLY CHAIN MANAGEMENT ASSOCIATION ONTARIO 1 Dudas St W, Suite 2704 P.O. Box 64 Toroto, ON M5G 1Z3 T: 416 977-7566 1-877-726-6968 F: 416 977-4135 ifo@scmao.ca scma.com/o