Bridging the Gap to Data-Driven Decision-Making Karen O Leonard Vice President, Analytics & Benchmarking Bersin by Deloitte Deloitte Consulting LLP Josh Janjua Delivery Consultant, Analytics & Benchmarking Bersin by Deloitte Deloitte Consulting LLP
Topics for Discussion What is the state of analytics within HR today? What can HR organizations do to improve their analytics capabilities? What skills do HR organizations need to build an effective analytics function? How should HR structure its talent analytics function? How can HR find or develop the skills it needs? 1 Bridging the Gap to Data-Driv en Decision-Making
What is the state of analytics within HR today?
The Hype 3 Bridging the Gap to Data-Driv en Decision-Making
The Reality Which functions have strong analytics capabilities? Source: High-Impact Talent Analytics, Bersin by Deloitte, 2013 4 Bridging the Gap to Data-Driv en Decision-Making
B e r s i n b y D e l o i t t e Talent Analytics Maturity Model Level 4 Predictive Analytics Development of Predictive Models Scenario Planning Integration with Business & Workforce Planning Data Governance Model Level 3 Advanced Analytics Statistical Analysis to Solve Business Problems Identification of Issues & Actionable Solutions Centralized Staffing & Integrated Data Level 2 Advanced Reporting Proactive Reporting for Decision-Making Analysis of Trends & Benchmarks Customizable, Self-Service Dashboards Level 1 Operational Reporting Reactive Reporting of Operational & Compliance Measures Focus on Data Accuracy, Consistency, Timeliness Source: Bersin by Deloitte, 2014 5 Bridging the Gap to Data-Driv en Decision-Making
B e r s i n b y D e l o i t t e Talent Analytics Maturity Model Level 4 Predictive Analytics Development of Predictive Models Scenario Planning Integration with Business & Workforce Planning Data Governance Model 4% Level 3 Advanced Analytics Statistical Analysis to Solve Business Problems Identification of Issues & Actionable Solutions Centralized Staffing & Integrated Data 10% Level 2 Advanced Reporting Proactive Reporting for Decision-Making Analysis of Trends & Benchmarks Customizable, Self-Service Dashboards 30% Level 1 Operational Reporting Reactive Reporting of Operational & Compliance Measures Focus on Data Accuracy, Consistency, Timeliness 56% Source: Bersin by Deloitte, 2014 6 Bridging the Gap to Data-Driv en Decision-Making
What can HR organizations do to improve their analytics capabilities?
Quality z 8 Bridging the Gap to Data-Driv en Decision-Making
Quality Dashboards z 9 Bridging the Gap to Data-Driv en Decision-Making
Quality Dashboards Team z 10 Bridging the Gap to Data-Driv en Decision-Making
Quality Dashboards Team Data Culture z 11 Bridging the Gap to Data-Driv en Decision-Making
Quality Dashboards Team Data Culture IT Support z 12 Bridging the Gap to Data-Driv en Decision-Making
What skills does HR need to build an effective analytics function?
The Superhuman Data Scientist Consulting Knows HR Statistical modeling Knows the business IT /Database / Programming Can Tell the Story Data Visualization Primary Research Source: Bersin by Deloitte, 2014
Diversity of Skills Consulting Knows HR Statistical modeling Knows the business World Class Analytics Team Database IT/ Database/ Programming Can Tell the Story Primary Research Data Visualization Source: Bersin by Deloitte, 2014 15 Bridging the Gap to Data-Driv en Decision-Making
World Class Analytics Team Database 16 Bridging the Gap to Data-Driv en Decision-Making
Most Important Skill: Consulting Consulting Knows HR Statistical modeling Knows the business World Class Analytics Team IT/Database/ Programming Database Can Tell the Story Primary Research Data Visualization Source: Bersin by Deloitte, 2014 17 Bridging the Gap to Data-Driv en Decision-Making
Align Consultants with Business Units Consulting Knows HR Statistical modeling Knows the business World Class Analytics Team IT/Database/ Programming Database Can Tell the Story Primary Research Data Visualization Source: Bersin by Deloitte, 2014 18 Bridging the Gap to Data-Driv en Decision-Making
World Class Analytics Team Database 19 Bridging the Gap to Data-Driv en Decision-Making
Biggest Skills Gap: Telling the Story Consulting Knows HR Statistical modeling Knows the business World Class Analytics Team IT/Database/ Programming Database Can Tell the Story Primary Research Data Visualization Source: Bersin by Deloitte, 2014 20 Bridging the Gap to Data-Driv en Decision-Making
Biggest Skills Gap: Data Visualization Consulting Knows HR Statistical modeling Knows the business World Class Analytics Team IT/Database/ Programming Database Can Tell the Story Primary Research Data Visualization Source: Bersin by Deloitte, 2014 21 Bridging the Gap to Data-Driv en Decision-Making
Knowledge of Talent Issues Consulting Knows HR Statistical modeling Knows the business World Class Analytics Team IT/Database/ Programming Database Can Tell the Story Primary Research Data Visualization Source: Bersin by Deloitte, 2014 22 Bridging the Gap to Data-Driv en Decision-Making
Technical Skills Consulting Knows HR Statistical modeling Knows the business World Class Analytics Team IT/Database/ Programming Database Can Tell the Story Data Visualization Primary Research Source: Bersin by Deloitte, 2014 23 Bridging the Gap to Data-Driv en Decision-Making
How should HR structure its talent analytics function?
Structuring the Analytics Team Reporting is Separate from Analytics IT, Systems, and Database Skills Mix of Skill Sets and Backgrounds Consulting Staff Aligned with Business Units 25 Bridging the Gap to Data-Driv en Decision-Making
Mature Analytics Teams are Centralized Talent Acquisition Learning & Development Workforce Planning Leadership Development Compensation Analytics Employee Engagement Succession Planning Talent Management Performance Management Source: Bersin by Deloitte, 2014 26 Bridging the Gap to Data-Driv en Decision-Making
The Interconnected Talent Analytics Team Source: Bersin by Deloitte, 2014
Example: Time Allocations for Staff Source: Large Financial Services Institution, 2014. 28 Bridging the Gap to Data-Driv en Decision-Making
How can HR find or develop the skills it needs?
Organizations Need Analytics Talent 33% 31% Hired or transferred staff for analytics Source: High-Impact Talent Analytics, Bersin by Deloitte, 2013 30 Bridging the Gap to Data-Driv en Decision-Making
Combatting the Big Data Skills Shortage - Forbes, January 2013
Bridging the Skills Gap Profile employee skills Develop internal staff Create career paths Hire for diversity Establish partnerships 32 Bridging the Gap to Data-Driv en Decision-Making
Wrap Up
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Thank You! Karen O Leonard Vice President, Benchmarking & Analytics Research Bersin by Deloitte Deloitte Consulting LLP koleonard@deloitte.com LinkedIn: KarenOLeonard Josh Janjua Delivery Consultant Bersin by Deloitte Deloitte Consulting LLP jojanjua@deloitte.com
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