ENVIRONMENTAL CLEANING WORKFORCE SKILLS QUALIFICATIONS

... ENVIRONMENTAL CLEANING WORKFORCE SKILLS QUALIFICATIONS Inspire Learn Apply Improve ENVIRONMENTAL CLEANING WORKFORCE SKILLS QUALIFICATIONS www.bespokestc.com.sg www.bespokestc.com.sg 1

Bespoke Solution Training Consultancy Pte Ltd (Bespoke STC) is a SkillsFuture Singapore (SSG) Approved Training Organisation (ATO). Bespoke STC currently offers a range of WSQ Courses in Environmental (EC). Environmental Workforce Skills Qualifications Environmental Workforce Skills Qualifications (WSQ) is designed to help workers improve their employability and progress in their careers within the cleaning industry. This framework caters to the training of cleaning Crews, Stewards and Supervisors in the following two subsectors. Subsectors Commercial and Private Residential Targeted at commercial buildings e.g. office, hawker centers & food courts; private residential areas e.g. condominium, healthcare facilities, industrial facilities, and other commercial facilities. Public Targeted at public areas such as streets, expressways, beaches, parks, HDB blocks & carparks. Benefits of the Environmental WSQ Organisation Helps to equip employees of the Organisation to be skilled and more productive Helps to align staff behaviour with Organisational strategies and values Helps Organisation to adapt to changes Helps to stay competitive as Organisational efficiency is increased Supports the performance management system Enjoys support for implementation of the framework Organisation will be able to achieve training criteria required for NEA Licensing and Enhanced Clean Mark Accreditation Scheme Individual Equips individual with skills that are applicable to daily work Helps individual gains confidence at work as the progress of WSQ training programs Helps individual gains more opportunities for career advancement Helps individual plans own career paths and achieve career goals Helps individual to upgrade skills at specific competencies Provides individual with programs that are certified by the SSG Enhances the employability of individual www.bespokestc.com.sg 2

Gain the skills needed to help each trainee progress in his/her career as a cleaning professional via the following training pathways. Core/Elective Units > Statement of Attainment (SOA) Certification Title in Environmental WSQ Certificate in Environmental 4 core + 2 elective Crew Higher Certificate in Environmental 4 core + 3 elective Steward Advanced Certificate in Environmental 6 core + 2 elective Supervisor A WSQ Qualification, which comes with a certificate, and full transcript, will be awarded after completing the required number of SOAs. Courses Offered WSQ Certificate in Environmental This course aims to equip cleaning professionals with skills needed to perform basic cleaning activities. Requirements: 4 Core + 2 Elective Units CORE UNITS CLG-CPR-101C-1 CLG-SS-101C-1 CLG-GWS-101C-1 ES-JS-101G-1 Perform Basic of Hard Floor Surfaces Provide Quality Services Demonstrate Understanding of the Local Industry Environment Comply with Workplace Safety and Health Polices and Procedures ELECTIVE UNITS CLG-CPR-101E-1 CLG-CPR-102E-1 CLG-CPR-104E-1 CLG-CPR-105E-1 CLG-CPR-106E-1 CLG-PC-102E-1 CLG-PC-103E-1 Perform Basic of Washrooms Clean Vertical Surfaces, Glass and Ceiling Perform Basic of Carpets Clean Food Shops Clean Furniture and Furnishings Perform Manual Public Cleansing Work Perform of Public Residential Estates (Manual) SYNOPSIS OF CORE UNITS CLG-CPR-101C-1: Perform Basic of Hard Floor Surfaces This unit covers the basic knowledge and skills required in preparing for cleaning activities, removing loose dust and debris, spillage and impacted soil from hard floor surfaces, performing mopping of hard floor surfaces, and reinstating work area. www.bespokestc.com.sg 3

Courses Offered WSQ Certificate in Environmental SYNOPSIS OF CORE UNITS CLG-SS-101C-1: Provide Quality Services This unit covers the knowledge and skills required in observing good personal grooming, proper hygiene standards and display of positive image, maintaining good interpersonal relationship and proper communication with customers, and practising good service delivery. CLG-GWS-101C-1: Demonstrate Understanding of the Local Industry Environment This unit covers the knowledge and skills required in identifying roles, responsibilities and development opportunities in cleaning industry, following basic environmentally friendly cleaning practices, and adhering to basic preventive maintenance cleaning practices. ES-JS-101G-1: Comply with Workplace Safety and Health Polices and Procedures This unit covers the knowledge and skills required in following safe work practices and risk control procedures, participating in workplace safety and health management activities, and following workplace emergency response procedures. SYNOPSIS OF ELECTIVE UNITS CLG-CPR-101E-1: Perform Basic of Washrooms This unit covers the basic knowledge and skills required in preparing for work activities, removing dust, debris, soilage and spillage from sanitary fixtures and fittings, toilet walls/partitions and toilet floors, cleaning toilet floors, toilet walls/partitions and surfaces with high user contact, replenishing consumable items in sanitary area, and reinstating work area. CLG-CPR-102E-1: Clean Vertical Surfaces, Glass and Ceiling This unit covers the knowledge and skills required in preparing for cleaning activities, removing loose dust from vertical surfaces and ceiling surfaces (and parts), performing cleaning of spillage and soilage from vertical surfaces, performing spot cleaning of soilage from ceiling surfaces (and parts), and reinstating work area. CLG-CPR-104E-1: Perform Basic of Carpets This unit covers basic knowledge and skills required in preparing for work activities, removing loose dust and debris, spillage and stains from carpets, and reinstating work area. CLG-CPR-105E-1: Clean Food Shops This unit covers the knowledge and skills required in handling and managing for food and beverage work activities such as cleaning floor area, collecting used crockery and cutlery, cleaning tables, cleaning used crockery and cutlery, cleaning refuse-holding area, and reinstating work area. www.bespokestc.com.sg 4

Courses Offered WSQ Certificate in Environmental SYNOPSIS OF ELECTIVE UNITS CLG-CPR-106E-1: Clean Furniture and Furnishings This unit covers the knowledge and skills required in furniture and furnishing cleaning activities, i.e. removing loose dust and debris, spillage and stains from furniture and furnishings, polishing furniture and furnishings, and reinstating work area. CLG-PC-102E-1: Perform Manual Public Cleansing Work This unit covers the knowledge and skills required in manual cleaning activities relating to cleaning open public area, and reinstating work area. CLG-PC-103E-1: Perform of Public Residential Estates (Manual) This unit covers the knowledge and skills required in cleaning activities of public residential estates, i.e. cleaning apron drains, apron gullies and floor traps, lift landings, lifts cars and amenities, sweeping, mopping and litter picking, performing damp cloth wiping, waste bin clearing and stains removing, and reinstating work area. WSQ Higher Certificate in Environmental This program is suitable for cleaning professionals who want to advance their skills with in-depth training and gain the soft skills required of a cleaning steward. Requirements: 4 Core + 3 Elective Units CORE UNITS CLG-SS-201C-1 CLG-SS-202C-1 CLG-SS-101C-1 ES-JS-101G-1 Schedule and Supervise Services Provide On-The-Job Training Provide Quality Services Comply with Workplace Safety and Health Policies and Procedures ELECTIVE UNITS ES-ACE-102G-1 ES-IP-102G-1 CLG-CPR-203E-1 CLG-CPR-201E-1 CLG-CPR-204E-1 Solve Problems and Make Decisions at Operations Level Work In A Team Perform Advanced of Hard Floor Surfaces Perform Advanced of Washrooms Perform Advanced of Carpets and Upholstery SYNOPSIS OF CORE UNITS CLG-SS-201C-1: Schedule and Supervise Services This unit covers the knowledge and skills required in planning cleaning activities, supervising cleaning activities, and handling contingencies during cleaning activities. www.bespokestc.com.sg 5

Courses Offered WSQ Higher Certificate in Environmental SYNOPSIS OF CORE UNITS CLG-SS-202C-1: Provide On-The-Job Training This unit covers the knowledge and skills required in preparing to provide on-the-job training, providing on-the-job training according to organisational requirements, reviewing performance of learners, obtaining feedback from learners, and conducting debrief of the on-the-job training session. CLG-SS-101C-1: Provide Quality Services This unit covers the knowledge and skills required in observing good personal grooming, proper hygiene standards and display of positive image, maintaining good interpersonal relationship and proper communication with customers, and practising good service delivery. ES-JS-101G-1: Comply with Workplace Safety and Health Polices and Procedures This unit covers the knowledge and skills required in following safe work practices and risk control procedures, participating in workplace safety and health management activities, and following workplace emergency response procedures. SYNOPSIS OF ELECTIVE UNITS ES-ACE-102G-1: Solve Problems and Make Decisions at Operations Level This unit covers the knowledge and skills required in problem solving and decision making, including proactively identifying root causes to a problem, generating and evaluating alternative situations, and making appropriate decisions and taking responsibility for the decisions within his/her own circle of influence. ES-IP-102G-1: Work In A Team This unit covers the knowledge and skills required in applying effective communication techniques to maintain open communication, resolving issues and concerns, and providing support to team members to achieve individual and team goals while taking into consideration diversity issues. CLG-CPR-203E-1: Perform Advanced of Hard Floor Surfaces This unit covers the knowledge and skills required in preparing for work activities; scrubbing hard floor surfaces mechanically; burnishing hard floor surfaces mechanically; stripping and waxing vinyl surfaces mechanically; and reinstating work area. CLG-CPR-201E-1: Perform Advanced of Washrooms This unit covers the knowledge and skills required in preparing for work activities; scrubbing hard floor surfaces mechanically; burnishing hard floor surfaces mechanically; stripping and waxing vinyl surfaces mechanically; and reinstating work area. CLG-CPR-204E-1: Perform Advanced of Carpets and Upholstery This unit covers the knowledge and skills required in preparing for work activities; water extraction cleaning; treating carpets and upholstery; performing advanced spot and stain removal; and reinstating work area. www.bespokestc.com.sg 6

Courses Offered WSQ Advanced Certificate in Environmental This course aims to equip cleaning professionals with skills needed for supervisory positions. Requirements: 6 Core + 2 Elective Units CORE UNITS CLG-SS-301C-1 CLG-SS-304C-1 Supervise Service Operations Demonstrate and Apply Understanding of Methods and Processes SYNOPSIS OF CORE UNITS CLG-SS-301C-1: Supervise Service Operations This unit covers the knowledge and application skills required in planning to meet internal and external customer requirements, ensuring the delivery of quality service, and monitoring and reviewing customer service. CLG-SS-304C-1: Demonstrate and Apply Understanding of Methods and Processes This unit covers the knowledge and application skills required in demonstrating understanding of cleaning methods and techniques, applying cleaning methods and processes, and evaluating effectiveness of cleaning methods and processes. www.bespokestc.com.sg 7

Course Fees Core Units Level Title Training Hours Assessment Duration Course Fee Before Funding (S$)* Nett Course Fee After 95% Funding (S$)* 1 Perform Basic of Hard Floor Surfaces 22 70 min 450.00 22.50 1 Demonstrate Understanding of the Local Industry Environment 8 70 min 280.00 14.00 1+2 Provide Quality Services 14 60 min 450.00 22.50 1+2 Comply with Workplace Safety and Health Polices and Procedures 9 60 min 360.00 18.00 2 Schedule and Supervise Services 14 120 min 450.00 22.50 2 Provide On-The-Job Training 26 120 min 635.00 31.75 3 Supervise Service Operations 22 120 min 600.00 30.00 3 Demonstrate and Apply Understanding of Methods and Processes 16 90 min 450.00 22.50 Elective Units 1 Perform Basic of Washrooms 30 85 min 600.00 30.00 1 Clean Vertical Surfaces, Glass and Ceiling 22 70 min 450.00 22.50 1 Perform Basic of Carpets 22 70 min 450.00 22.50 1 Clean Food Shops 22 120 min 460.00 23.00 1 Clean Furniture and Furnishings 25 60 min 520.00 26.00 1 Perform Manual Public Cleansing Work 14 90 min 450.00 22.50 1 2 Perform of Public Residential Estates (Manual) Solve Problems and Make Decisions at Operations Level 22 120 min 480.00 24.00 14.5 105 min 450.00 22.50 2 Work in a Team 14.5 90 min 500.00 25.00 2 Perform Advanced of Hard Floor Surfaces 25 120 min 640.00 32.00 2 Perform Advanced of Washrooms 34 120 min 800.00 40.00 2 Perform Advanced of Carpets and Upholstery 24 120 min 640.00 32.00 *Terms and Conditions Apply. GST on full course fees is applicable. www.bespokestc.com.sg 8

Food Services (SF) Workforce Skills Qualifications FSS-FBS-2002-1.1 Maintain Food and Beverage Service Environments FSS-FBS-2002-1.1: Maintain Food and Beverage Service Environments This course aim to equip learners with the knowledge, skills and attitude required to maintain food and beverage service environments. This includes cleaning, wiping and reset tables; maintaining carpets and floors; monitoring food service areas and performing closing duties. Course Fees Food Services Level 1 Title Maintain Food and Beverage Service Environments Training Hours Assessment Duration Course Fee Before Funding (S$)* Nett Course Fee After 95% Funding (S$)* 16 90 min 500.00 25.00 *Terms and Conditions Apply. GST on full course fees is applicable. Workfare Training Support (WTS) Scheme Up to 95% funding for Singaporeans To qualify for 95% funding, you must 1. be a Singapore citizen; and 2. be aged 35 years or over; and 3. have a monthly income of no more than $2000 Permanent Residents may receive up to 90% funding, subject to SSG s terms & conditions. www.bespokestc.com.sg 9

Confirmation and Cancellation Policy... ENVIRONMENTAL CLEANING WORKFORCE SKILLS QUALIFICATIONS Inspire Learn Apply Improve Registration and Course Confirmation For Company-sponsored trainees: Company is to submit complete name list & particulars of trainees. For Singaporeans and Singapore PR trainees, Company is to apply training grant with SkillsConnect before the commencement of the course. Company shall be billed the nett fees after SSG funding, with GST based on full course fees. There is no SSG funding for foreign trainees. Bespoke STC shall issue invoice to Company upon grant approval from SSG. Company is to issue letter of appointment to Bespoke STC and make payment for the invoice one week before commencement of course. Cheque payable to: Bespoke Solution Training Consultancy Pte Ltd. Note Trainees must complete at least 75% attendance of the training and 100% attendance for assessment in order to be eligible for SSG funding. Otherwise, there will be no SSG funding and trainees must pay course fees in full. Cancellation Trainees who wish to withdraw from the course will be charged cancellation fees as follows: More than 10 working days before commencement of Full refund of fees collected class Refund of course fees collected, with an admin charge of 4-10 working days before commencement of class S$53.50, incl. GST 3 or less working days before commencement of class No refund of fees collected Bespoke STC reserves the right to cancel or reschedule the class. All efforts will be made to inform clients/trainees the soonest possible. Bespoke Solution Training Consultancy Pte Ltd 33 Ubi Avenue 3, #02-16/17 Vertex, Singapore 408868 Tel: (+65) 6747-4414 Fax: (+65) 6747-4424 Email: admin@bespokestc.com.sg www.bespokestc.com.sg www.bespokestc.com.sg 10