21-B Jalan Cempaka 15, Taman Cempaka, Ampang, 68000 SELANGOR tel: 03-9200-2028 fax: 03-9200-2027 e-mail: info@doffin.com.my web: www.doffin.com.my
INTRODUCTION Doffin Security Services Sdn Bhd provides a wide range of security services to both corporate and private clients throughout Malaysia. It is our single-minded purpose and goal to provide the very highest level of protective security services. The clients who regularly place their trust in us is testimony of the total professionalism and dedication of our team. We provide discreet, but results-orientated services in any field of protection or inquiry. We are committed to making the name of DOFFIN synonymous with advanced and dependable security services and private investigation for individuals, businesses and industries across Malaysia. The Police background of the Chairman and Managing director of the company have been the driving force for developing the service and philosophy of Doffin Security, which has become the key factor for the successful provision of effective services. It is our firm belief that good security and safety are the products of a professionally implemented loss prevention and control programme which has been thoughtfully integrated in the overall management of an enterprise and has the support of a well- trained and motivated work force. 1
OUR SERVICES TYPES OF SERVICES: Unarmed Guards Bodyguards & Escorts Mobile Patrols Event Security Management Mobile patrol & Guard Dogs Security and Surveillance Systems Design & Installation Security Surveys & Risk Analysis Covert or Overt Investigations Corporate & Personal Threat Coverage Executive and Property Protection Third-Party Liaison with public agencies. All aspects of real or threatened tampering of assets In-House Security Management Commercial Crimes Investigation. Gathering of evidence to support legal action / litigation WHERE WE PROVIDE OUR SERVICES: Condominiums & Apartments Gated Communities Private Events Factories Banks Educational Institutions Government Departments & Buildings Warehouses & Factories Hotels 2
LIST OF CLIENTS Securities Commission HQ Perbadanan Palm Court Global Manufacturing Solution Sdn Bhd Sri KL Wesport Fabrication Sdn Bhd HCL (Malaysia) Sdn Bhd Davco Construction Materials Sdn Bhd Masterskill (M) Sdn Bhd Koperasi Peladang Pengguna Bukit Pelanduk Berhad Casmeett Sdn Bhd Impiana Condominium Ampang Diversified Express (M) Sdn Bhd Dawood Tours & Travel Sdn Bhd Crown Beverage Cans Malaysia Sdn Bhd West Mount Logistics Sdn Bhd Best Putra Gloves Sdn Bhd Chemical Company of Malaysia Khoo Soon Lee Realty Sdn Bhd Tebrau Teguh Bhd Setia Indah Sdn Bhd Sri Bayu Sdn Bhd Nurr Property Sdn Bhd Bukit Hitam Development Sdn Bhd Taylors College Pembinaan PURCON Sdn Bhd Em Construction Sdn Bhd Conlay Construction Sdn Bhd Palmco Bulking Installation Volvo Malaysia Sdn Bhd E&O Property Penang Sdn Bhd MEB Construction Sdn Bhd Asia Green Properties Sdn Bhd Bousted Oil Bulking Sdn. Bhd Paragon Heights Inti College Metropolitan College Om Education Sdn. Bhd. Oasis 9, Shopping Mall Indahwasi Sdn Bhd Pangsapuri Perdana, Shah Alam Olive Condominium, Subang...many more 3
MISSION STATEMENT As a security provider, we endeavour to implement a total security service to our valued customers by having skilled, experienced and knowledgeable staff to meet their needs, and by serving them with dedication, honesty and professionalism. VISION As a business-oriented organisation, we aim to offer the most efficient and cost-effective security service to our valued customers, while maintaining the highest standard of work ethics and commitment. PLANS To inculcate professional guarding with the aid of electronic systems, IT, specialized security consultancy and investigation teams. Enhancing security performance with top-calibre guards, adequate training and instilling self-motivating values towards self-esteem. Cultivating Customer Awareness on the importance of proper security implementation and procedures to enhance the quality of service. 4
CORPORATE PHILOSOPHY TOWARD OUR EMPLOYEES Recruitment & Training Due to the demands and rigours of our industry, extensive comprehensive exercises are conducted, ensuring that the correct person is appointed. Selected candidates undergo stringent training, both theory and practical, to mould a cadre of disciplined personnel who can be relied upon to react positively under any given situation. Career Development Ongoing growth and development opportunities are provided for our staff members for them to advance their careers in DOFFIN. Industrial Relations Policy The company recognizes that it s most valued asset its manpower. We provide accepted systems and policies and we address their grievances through counselling and open discussion. TOWARDS OUR CLIENTS DOFFIN offers an exceptional program of security management for every client it serves. It is committed to quality, timely service and responsiveness. In this context we strive towards:ÿ Ensuring a Quality Service Ÿ Selecting and training suitable personnel Ÿ Carrying out continuous in-house training to enhance our workforce Ÿ Maintaining high discipline in job performance Ÿ Providing continuous security support TOWARDS SOCIETY We assist society s effort in its battle against crime by contributing towards the National Crime Prevention Foundation and actively supporting projects undertaken by the police and the public in schemes such as the Neighborhood Watch and Rukun Tetangga. 5
CORPORATE INFORMATION Name of Company: Company No. : Date Incorporated: KDN No.: SDN. BHD. 478760-M 12th March 1999 KKDN.S.205/642/1 1761 JLD 1 (9) Registered Office: 43-1, Jalan Thambipillai Brickfields 50470 KUALA LUMPUR Head Office: 21-B, Jalan Cempaka 15, Taman Cempaka, 68000 AMPANG SELANGOR DARUL EHSAN Authorised Capital: RM500,000.00 Paid-Up Capital: RM200,000.00 Insurance Liability: Public Liability: Professional Indemnity: Fidelity Guarantee: MULTI-PURPOSE INSURANCE RM100,000.00 RM100,000.00 RM500,000.00 Board Of Directors: DATO SHEIKH MOHD ARIFFIN BIN WAN SHEIKH DIMP, AMN, PJK MR. APPADORAI DORAISAMY AMN, PPP, PJK 6
BRANCHES In order to provide an optimum service DOFFIN operates from fully decentralized and self-contained branches countrywide, enabling the client to be closer to the management s security staff. SOME OF OUR LOCATIONS: Selangor Kuala Lumpur Melaka Kluang Johor Bahru Pahang 7
CHAIRMAN DATO SHEIKH MOHD ARIFFIN BIN WAN SHEIKH The Chairman is a retired Senior Police Officer who joined the Royal Malaysian police as a Probationary Inspector in 1992. A tumultuous period for the nation at the time, Insp Sheikh Ariffin was sent to the forefront to deal with the Indonesian confrontation and the armed communist uprising both within the country as well as at the Thai border. When the threat to internal security subsided Insp Sheikh was transferred to the Criminal Investigation Department in Pahang and later to Selangor. He was a tireless and dedicated worker who earned many credits for himself in solving numerous murders and armed robberies in both states. He finally retired as an Assistant Superintendent of Police upon reaching the age of 55 years. During his service in the force he was awarded the PJK and the AMN. Since his retirement he has been engaged by many organizations as a security consultant. He has also been active in liaison work for clients seeking advice in matters relating to police and other government enforcement agencies. In recognition of his service to the nation he was awarded the DIMP which carries the title Dato by his Royal Highness the Sultan of Pahang. 8
GENERAL MANAGER APPADORAI DORAISAMY, AMN,PPP,PJK After completing Senior Cambridge, Mr Appadorai Doraisamy served as a teacher for two years before joining the Royal Malaysian Police in 1962 as a Probationary Inspector. Initially he was posted as an Investigating Officer in Kangar and later as the Prosecuting Officer at the same place. In 1965, at the onset of the Indonesian Confrontation he was transferred to the Police Field Force (PFF) as a Platoon Commander and was deployed to various parts of West Malaysia dealing with the foreign invasions. When this external threat was subdued he continued in the PFF, this time actively engaging the armed communist insurrection both within the country as well in Southern Thailand. Two years later he was made an instructor in jungle warfare and served at the PFF training school in Kroh, Ulu Kinta and Kuching. During his tour in the training schools he was sent to the prestigious School of Infantry in Warminister, England for specialized training in conventional warfare. On his return he was promoted to the rank of an Assistant Superintendant of Police and appointed the Deputy Commandant of the PFF Training School in Ulu Kinta. After almost thirteen years in the PFF he was transferred to Johor Bahru in 1979 as the Officer in Charge of Serious crimes. Other duty posts that followed were: Dy. OCPD Crime of Kuala Terengganu, Dy. OCCI Terengganu, the Dy. Head of Criminal Intelligence Unit at Bukit Aman, Head of Investigations at ROC. Team Head of Commercial Crimes at Bukit Aman, Head of Commercial Crimes Investigations Selangor and Head of Narcotics Division of Selangor. His last posting was at the Management Department at Bukit Aman. In 1997 he retired from the force with the rank of Superintendant of Police. During his service he was awarded the PJK (1986), the AMN (1988) and the PPP (1996). 9
GUARD RESPONSIBILITIES Ÿ To ensure that company property protected is in good condition. Ÿ To ensure that all documents at security guardhouse are maintained. Ÿ To check and record all vehicles coming in and out of factory. Ÿ To ensure that employees do not go out without a gate pass during working hours. Ÿ To record all security matters hourly in the station diary. Ÿ To check all staff and employees going out of the factory. Ÿ To ensure no company property is taken out without proper documents. Ÿ To answer and transfer telephone calls as and when required at the security guardhouse. Ÿ To ensure hourly clocking is carried out during the night and on non- working days. Ÿ To report all security matters to his supervisors or in his absence to HR Manager. Ÿ To carry out such duties as assigned by the superiors from time to time. Ÿ To carry out duties without fear of favour 10
GUARD SELECTION The selection of guards is based on qualification, experience, age and health status. Qualification Minimum SRP and proficient in B. Malaysia & English. Experience Relevant experience in security or Ex-service personnel. Age 25 to 65 years old Health Physically fit and healthy (certified by medical practitioner). Candidates are further selected specifically to different assignments based on the customers requirement and needs. After confirming the basic needs, candidates are interviewed by the managers of administration and the operation department. The selected candidates are meticulously screened and their names vetted by the police before they are deployed for any task. 11
GUARD TRAINING All newly selected security personnel are sent for our own in-house training for a week. On top of the basic training, they are also trained for specific requirements depending on customers needs and expectations. A team of experienced senior security managers will conduct the training. The contents of the training module is as follows:1) Code of conduct Uniform & Physical Appearance Pledge 2) Security post operations Assignment Standing Orders Manning of security posts Gate control ID s Badges identification & Entry / Exit control Search Techniques Patrolling & Clocking 3) Public Relations 4) Communication Techniques Telephone, Radio sets & Walkie-Talkies 5) Documentation Station Diary, Key Register, Visitors Log Book, Vehicles Log Book 6) Emergency Response Action & Contact 7) Basic Safety Measures Fire Fighting Equipment First Aid 12
GENERAL GUIDELINES 1. DEPLOYMENT OF SECURITY GUARDS The Company shall deploy its security personnel at the said premises in accordance with the prescribed number of security guards required by the customer for the day and night shifts as agreed in the schedule of service. The Customer reserves the discretion to vary the time of the shifts and the prescribed number of security guards from time to time if deemed necessary upon providing forty eight (48) hours written notice to the company. 2. PERMANENT GUARDS Immediately upon the commencement of this agreement, the company shall arrange for assessment and selection of its security guards to be stationed at the said premises during the term of this Agreement. The assessment and selection procedures shall include :2.1 The Company shall compile and maintain the curriculum vitae together with passport size photograph and police clearance report of each security guard. 2.2 The Company shall furnish the list of names of the selected security guards if requested by customers. The Customer may request change of any of the security guards if any of them is subsequently found to be unsuitable. In the event of any absenteeism of security guards, the Company shall as soon as practicable arrange suitable replacements upon receiving such notice. 3. COMPETENCY & BRIEFING The company shall ensure that all of its security guards whether they are temporarily or permanently stationed at the said premises are competent and have been properly briefed in measures and procedures pertaining to the Standing Operating Procedures at the premises. The Customer shall also consistently brief and keep the Company updated on the latest standing instruction, house rules, regulations and policies. 13
GENERAL GUIDELINES 4. ENFORCEMENT The Company shall ensure that all the house rules, regulations and policies set by the Customer are properly and strictly enforced by the security guards without prejudice. 5. COMMUNICATION The Company shall ensure that all of its security guards on duty be able to speak and write in Bahasa Melayu. 6. FAMILIARITY The Company shall ensure that all of its security guards become familiar with the said Premises and the Customers within one (1) week of assuming duty. 7. UNIFORMS & PERSONAL EFFECTS The Company shall at its own cost provide each security guard the following :7.1 7.2 7.3 7.4 7.5 7.6 7.7 7.8 7.9 Two (2) suits of uniforms A headgear (hat,cap or beret) A name tag or identification card Two (2) pairs of socks A pair of black shoes A whistle A lanyard A truncheon and holder A notebook and ballpoint pen. 8. TELEPHONE The Customers shall at its own cost provide and maintain an intercom/telephone at the guardhouse at all times. The telephone bills incurred shall be borne by the Customer. 9. WALKIE-TALKIES The Customer shall if it so desires, at its own cost provide, service and maintain walkie-talkies for the security guards on duty. The security guards shall at all times handle the walkie-talkies in a proper and responsible manner. 14
GENERAL GUIDELINES 10. WATCHMAN CLOCKS AND SECURITY PASSES At all times during the term of this Agreements, the customer shall if it so desires, at it own cost, provide an adequate number of watchman clocks and the station keys in its common property in accordance with its latest security survey report approved by the company. 11. RAINCOATS, UMBRELLAS & TORCHLIGHTS The company shall its own cost provide an adequate number of suitable raincoats, umbrellas and torch lights for use by its security guards on duty. If such items are stolen or damaged whilst in the possession of the security personnel it will be replaced by the company. 12. FIRST AID KIT The Customer shall provide at its own cost a standard set of first aid kit to be placed at the guardhouse for any emergency use. 13. STANDARD OPERATION MANUAL The Company shall maintain a set of Standard Operation Manuals, which shall be in either English or Bahasa Malaysia and be kept at the guardhouse or with the security executive in charge. The Standard Operation Manual shall be consistent with the rules, regulations and policies set for the said Premises. 14. DAILY SECURITY REPORT The security personnel shall maintain a Daily Security Record of the day s activities for the customer s representative and if requested, brief the Customers on the details of the daily report and the security measures taken for the day. The security personnel may receive new instructions if any from the customers at the meeting. The said Daily Security Record should comprise details on attendance of the security guards, the supplier/contractor workman register, visitor s register, control of car parks, control of common facilities, and movement of common assets, patrolling feedback, problems/complaints encountered and incidents. 15
GENERAL GUIDELINES 15. INCIDENT REPORT Upon being informed of any loss or damage at the premises the Company shall as soon as possible inform the Customer. The Company shall, if so requested by the Customer furnish the Customer a written report of the incident. 16. POLICE REPORTS The lodging of Police reports if so desired, shall be made by the Customer if they intend to pursue the matter with their Insurers. 17. SECURITY SURVEY REPORT The Company may, if requested by the Customer, and upon payment of such fees, conduct a security survey of the said Premises and prepare a security survey report for submission to the customer. The purpose of the security survey is two folds, namely:17.1 To identify the weaknesses of the current security system at the said Premises. 17.2 To make recommendations to improve the system. 17.3 The Customer shall be responsible for any loss or damage to its property if it chooses to ignore the recommendations made in the report 18. STAFF PERFORMANCE APPRAISAL The Company shall conduct performance appraisal of its security guards every three (3) month to keep in line with its objective of maintaining an efficient and proactive work force. 19. MEETINGS The Customer may, after having given sufficient notice, and request the presence of the Company for meetings to discuss matters regarding services under the contract. 20. INVENTORY AND COMMON PROPERTY Upon its appointment, the Customer shall hand over the inventory of all fixtures and fittings installed at the guardhouse located within the common property of the said Premises. Thereafter any loss or damage to them shall be borne by the Company unless it can be justified that such loss or damage did not arise out of their negligence. 16
CERTIFICATES & LICENCES CERTIFICATE OF INCORPORATION 17
CERTIFICATES & LICENCES PRIVATE AGENCY LICENCE 18
CERTIFICATES & LICENCES PRIVATE AGENCY LICENCE 19
CERTIFICATES & LICENCES MOF REG. LICENCE 20
CERTIFICATES & LICENCES MOF APPROVED CONTRACTS 21
CERTIFICATES & LICENCES SIJIL KEAHLIAN PPKKM 22