Athelon Ward In-Patient Information R COURAGEOUS AMBITIOUS RESPONSIVE E EMPOWERING S SUPPORTIVE CONTENTS Introduction 2 Visions and values 2 What you can expect when you arrive 3 The team 4 Your care plan 5 Review of your care 5 Named nurse 5 Staff looking after you 5 Smoking 6 Facilities 6 Fire alarms 6 Raise Call alarms 6 Visiting family and friends 7 Mealtimes 7 Your feedback 7 Questions I need to ask 8 Contact details 8 The Older Adults Inpatients have signed up to John s Campaign. For more information visit: www.johnscampaign.org.uk www.hacw.nhs.uk Working together for outstanding care
Page 2 Page 3 Introduction You have been admitted to Athelon Ward for assessment and treatment. Athelon Ward is a 14 bedded assessment service for people over the age of 65 with mental health needs, as well as younger people who are experiencing difficulties with their thinking, behaviour or communication which may be due to dementia. It serves the people of Worcestershire. The ward offers a mixture of single rooms and dormitories with separate male/female areas enabling privacy and dignity. Your stay in hospital will be as short as possible and we maintain links with your community team to ensure that your needs are met by the most appropriate team. Our main aims are to help you: Improve your health and wellbeing Increase your confidence and independence in your day-to-day living skills It is expected that from your first contact, and throughout your treatment, staff will remain welcoming, friendly and professional at all times. Patients in our care will feel: Safe Supported Valued Looked after While in our care patients will be looked after by staff who are skilled to deliver the right response to support recovery and wellbeing. Vision and Values The patient comes first at all times. Every contact between our staff and people who use our services will be of the highest standard. People on Athelon Ward will receive care that: Is understanding of their needs Is of high quality which improves their lives Focuses on recovery and outcomes Enables people to take control of their health and wellbeing Offers choice What to expect when you arrive* When you first arrive on to the ward you will be greeted by a member of the team. They will talk with you and ask you a few questions to help check your details against our paperwork and find out more about your care and treatment needs. This will also include a physical examination which will be completed by the doctor. You will be shown to your room and a member of staff will help you unpack your belongings. Property Disclaimer The Trust cannot accept responsibility for loss or damage to property that is brought into hospital by the patient, unless it has been handed to the general office for safe keeping. Items of small value that are not claimed within 3 months will be disposed of. If you wear a hearing aid, glasses or false teeth you should be aware that the Trust cannot accept responsibility for their loss or damage. The Trust recommends that such high cost items are insured by the patient, for loss or damage.
Page 4 Page 5 The Ward Manager is: The Team Nurses Nursing staff are Registered Mental Health Nurses and available 24 hours a day and have continuing responsibility for assessment and planning of your needs for nursing care. The process is supported by Healthcare Support Workers who have experience and training in working with people with mental health needs and dementia. There is also an Assistant Practitioner who works closely with trained staff. Doctors The hospital has Consultants, a Ward Doctor and Junior Doctors. They will not be on the ward all the time, although there is always a doctor on call if needed. Occupational Therapists (OT) Based upon your individual needs the ward OT is able to work with you to identify and achieve your goals for recovery relating to the everyday activities you need or want to do. In addition to providing a range of therapeutic activities and groups, when appropriate the OT will support and encourage you to maintain your independence e.g. preparing meals. The OT is also able to work with you to identify any help you may need when you return home to manage your everyday activities. Psychologist The ward has a part time clinical psychologist, who provides assessment, advice, and intervention for individuals who are experiencing emotional difficulties and/ or difficulties communicating their needs. The psychologist also works with the staff team to provide ongoing intervention. Community Mental Health Nurses (CMHN) CMHNs may have Your Named Nurse is: been involved with your care prior to you coming into hospital and if so, will continue to support you while you are in hospital and provide a link for when you return to the community. If there was no community involvement prior to admission, a Care Coordinator will be allocated before leaving the hospital who will oversee your care. Your Associate Named Nurse will be: Your Healthcare Workers are: Where appropriate to your care, we are also able to refer to the following: Your Consultant is: Speech and Language Therapist Who will look at verbal communication and swallowing difficulties. Social Workers Who help to arrange services you may receive after you have left hospital e.g. housing, care packages, care home placements etc. Podiatry Who are specially trained to treat or advise on all problems related to the feet. Diabetic and Wound Care Specialists Will advise on care/treatment of wounds and conditions such as diabetes. Dieticians Will look at dietary needs and may advise on any individual needs. Physiotherapist Provide a range of treatments to help reduce pain, improve mobility and maximise physical abilities. Dentist Who will take care of oral health and arrange false teeth fittings etc. Other specialist areas Any identified care need which can not be met by the ward, will be referred to the appropriate specialist e.g. hearing, sight, phlebotomy. Your Ward Doctor is: Your Care Your Junior Doctor is: Care plans You will be involved in the planning of your care and treatment these are called care plans. They help us to support you in achieving your recovery goals. Review of your care Once a week we hold a care and planning meeting (also called the ward review) with all the people involved with your care. You and your family/friends can offer thoughts on your progress and provide you with support but only if you wish them to. Named Nurse A nurse will be identified who will coordinate your care on the ward and address your concerns. When they are not on duty an Associate Named Nurse or an allocated Healthcare Worker will be available. Your Psychologist is: Your Occupational Therapist is: Your Care Coordinator is: Care & planning meetings (ward reviews) will be held on:
Page 6 Page 7 Page 7 Visiting family and friends* However busy we are your friends and family are able to come and visit at any time convenient to them between the hours of 10am and 9pm as we recognise the importance of their involvement in your recovery. This time may be extended if it supports you in your stay, for example, going to bed or meal times. There may be times when we ask that you are not visited, such as when you are involved in activities related to your recovery. There may also be times where it might be appropriate to ask visitors to not attend the ward, or ask them to visit at another time, for example, if we have a sickness bug. It may be helpful to speak with your named nurse about visiting. Visitors need to sign the visitor s book upon arriving and leaving the building. We consider anyone under the age of 18 years as a child. This means a responsible adult must accompany child visitors at all times. Always ring ahead of the visit to get authorisation from the nurse in charge before arriving on the ward. We can provide space off the ward if required. Meal times* We operate a protected meal time service. This means that you will not be disturbed during designated meal times. Meal times are: Breakfast: 8.00am Lunch: 12.30pm Dinner: 5.30pm Supper: 8.00pm Smoking The Trust operates a no smoking policy within the hospital. If you are a smoker, including e-cigarettes you will be able to smoke outside in our designated area. For safety reasons all lighters/matches are to be kept in the ward office. All visitors must refrain from smoking. Patient Safety Please note if razors, scissors or other sharp items, as well as belts and plastic bags, are brought into hospital, for safety reasons they will be kept in the ward office. However, we ask you to not to bring these items on to the ward. We also ask that all medications including paracetamol and all other non prescription drugs are handed over to the ward for safety reasons. Please check with the ward manager if you are unsure. Fire Alarms We test the fire alarms every week. When the alarm is tested, you will hear an intermittent bleep. Should the alarm go off any other time you will hear a loud continuous sound and ward staff will guide you off the ward. Nurse Call Button There is a staff call system which allows any body to call for help or assistance from any area of the ward. A demonstration will be given on admission to the ward, and we can provide support if required. Facilities We have a laundry room which is available for your use. We can provide support for patients who may require it. The ward can provide emergency toiletries if required. There is an enclosed garden and court yard for your use. There is a weekly timetable of ward activities on display and included in your Welcome Pack Hospital transport can be available for if you have medical needs. Otherwise, we encourage the use of public transport or taxis for scheduled appointments or leisure trips. Multi Faith Care Our chaplains support people of various faiths and spiritual traditions and can talk with you about life, beliefs, and values, which could include psychological, social, religious or spiritual themes. Compliments, complaints and suggestions We love to hear your views we are always willing to listen and act upon your views and concerns. If you have any issues or wish to make any comments about your care you can do so by doing one of the following: Approach any member of staff Attend a weekly Patient Community Meeting Speak to the Ward Manager by calling 01905 760482 or ask on the ward Arrange to meet with the Matron Lead Nurse by calling 01527 488480 Contact the Patient Relations Team on 01905 681517, by email at WHCNHS.pals@nhs. uk or by writing to: Worcestershire Health and Care NHS Trust, Issac Maddox House, Shrub Hill Road, Worcester, WR4 9RW. Or you may wish to contact our regulation inspection body by post, phone or email: *Care Quality Commission, Citygate, Gallowgate, Newcastle Upon Tyne, NE1 4PA. Tel: 03000 6161616. www.cqc.org.uk *The Care Quality Commission will not investigate the complaint but will place your views and comments on our records held by them which they will then consider when next inspecting our services They visit regularly and are available to meet you individually. We can also arrange for your own minister/clergy to visit.
Page 8 Patient Experience: We are continually looking for ways in which we can improve the service we offer and we are interested to hear about the experiences of our patients during their stay on New Haven/ Athelon. Friends and Family Test This is a very short questionnaire which asks you whether you would recommend our service to others and to rate your experience. The questionnaire is completely anonymous. A copy of the Friends and Family test is available in your welcome pack. We have a box at the entrance of our unit where you can put your feedback about your experience of the ward. We will also send a questionnaire when you leave our ward. Patient Experience Questionnaire Following your stay in hospital, we have a member of staff who regularly contacts our patients to hear more about your experience. This can be by telephone, post or a person will come and see you and is completely anonymous. We hope you will tell us where we have been able to help and areas which you think need improving. We will send you a copy of our findings so you know what we have done. Questions I need to ask: Contact details: Athelon Ward, Elgar Unit, Newtown Hospital, Worcester, WR5 1JG Tel: 01905 760482 www.hacw.nhs.uk/oamh TeamOAIMSworcs OAIMS_HACW More information on additional information is provided in your welcome pack. Special thanks is given to all the patients, carers and staff who have been involved in the development of the leaflet.