JOB TITLE GRADE Band 3 HOURS OF DUTY REPORTS TO SAINT FRANCIS HOSPICE JOB DESCRIPTION Pemberton Place Support Assistant 37.5 hrs /or part time pro rata Pemberton Place Co-ordinator KEY RELATIONSHIPS Pemberton Place Co-ordinator, Pemberton Place Administrator,, Individuals attending Pemberton Place Carers, Internal and External Care Providers and Volunteers Head of Community Services RESPONSIBLE FOR N/A JOB SUMMARY To work within Pemberton Place, ensuring that holistic, high quality specialist individual care is maintained. Assist, support and work in collaboration with the facilitators of group sessions Be an advocate for the Pemberton Place model of access to services and outpatient sessions Work flexibly as indicated by Pemberton Place Co-ordinator to allow for development of groups and sessions To be aware of and involved with department processes as required, the organisation and coordination of transport requests on a flexible day to day basis for individuals to and from the hospice and to hospital for various appointments, arrange for specimen collection and delivery whilst having regard to the cost effective use of volunteer drivers and other services use of provide transport. MAIN DUTIES AND RESPONSIBILITIES TEAM WORKING To participate fully in the hub environment of group and outpatient sessions that will be held in Pemberton Place. To work as part of the Pemberton Place Service both under supervision and alone. To work as part of the multi-professional team. To participate as a member of Pemberton Place attending daily meetings and any other meetings as required. To have visual access to daily electronic calendar as resource and have awareness regarding the process for inputting room booking requests as directed by Pemberton Place Coordinator To interact and liaise daily with OrangeLine and work together for the benefit of the individuals attending the Hub space To have an understanding of the importance of multi-professional team-working and the ability to promote it within the organisation. To have an understanding and awareness of behaviours and interpersonal skills that are vital to effective team working and practice them at all times. To participate in change and development of practice within Pemberton Place To give basic administrative support to the service in the absence of Pemberton Place Administrator
To assess appropriateness, organise and co-ordinate transport for patients to and from the hospice, and to hospital for various appointments, having regard to the costeffective use of volunteer drivers. To contact the appropriate ambulance providers to arrange transport for patients for admission or discharge to the hospice or outpatients appointments in Pemberton Place. To aim to resolve necessary transport difficulties including changes in arrangements. To contact patients or relatives to confirm arrangements for transport. To arrange on infrequent occasions for the emergency collection of drugs from the pharmacy for the inpatient unit as requested To arrange on infrequent occasions individuals discharged from IPU may need necessary delivery of pharmacy medications to patients home To keep the appropriate managers/staff informed of arrangements. To maintain adequate documentation records using icare where appropriate and completion of data forms to record transport use and rationale of journey To access, input and print off reports as required patient details using various recording systems including, icare, Cyberlab and Health Analytics etc Use training opportunities available to increase IT skills and use within the role. CLINICAL PRACTICE: To assist patients and carers with their holistic care needs. To consult and liaise with both the nursing and multi-disciplinary teams to ensure continuity of holistic patient care. To implement nursing procedures correctly and ensure that patient documentation reflects a holistic account of patient interventions. To be a reflective practitioner who demonstrates flexibility and attend mandatory reflective practice sessions. To ensure documentation regarding patients is fully updated appropriately and timely To ensure all policies and procedures adhered to if on the rare occasion to escort patients off site on volunteer transport both to own home and on hospital admissions. Participate and contribute to hospice Widening Access groups and Special Interest groups as appropriate COMMUNICATION To maintain effective communication with patients, relatives/carers and other visitors including external providers of care To participate in discussion and communication within the team when planning and evaluating patient care needs. To participate in multidisciplinary team discussion of patient and carers needs. EDUCATION OF SELF AND OTHERS To maintain an awareness of developments in nursing and palliative care. To take responsibility for own personal development which will be monitored in one-to-one sessions through the hospice appraisal system ADDITIONAL REQUIREMENTS OF THE POSTHOLDER To adhere to the policies and conditions of service of Saint Francis Hospice
relating to sickness and absence, conduct, Health and Safety, Data Protection, Equal Opportunities and any others that are relevant. Some information received or supplied during the course of duty will be of a confidential nature confidentiality is not to be breached and is a disciplinary matter. Ensure that computerised data is managed within the requirements of the Data Protection Act Report accidents/incidents or potential hazards and to work in accordance with the The hospice acknowledges its responsibility to provide a safe, smoke free environment for its employees, service users and visitors. Smoking is therefore not permitted at any point whilst on duty, in according with the guidelines set down within the Hospice No Smoking policy.
ADDITIONAL REQUIREMENTS OF POSTHOLDER SENSITIVITY AND PROFESSIONALISM: As an employee of Saint Francis Hospice you should expect that it is likely that you will come into contact with patients, their families and members of the public who are at the end of life or recently bereaved. All employees are expected to respond to people recounting and expressing their emotions about such events with sensitivity and understanding, and to know enough about the services that the Hospice provides to be able to signpost people who may benefit from our services to the relevant contacts. CONFIDENTIALITY: The post holder must maintain confidentiality, security and integrity of information relating to patients, staff and other hospice matter during the course of duty. Any breach of Confidentiality may become a disciplinary issue. DATA PROTECTION: It is the responsibility of all staff to be aware of their obligations in respect of the Data Protection Act 1998. EQUAL OPPORTUNITES: The hospice is committed to the development of positive policies to promote equal opportunity in employment and has a clear commitment to equal opportunities. All employees have a responsibility to ensure that they understand the standards expected and that they promote and adhere to the equal opportunity measures adopted by the hospice. HEALTH AND SAFETY: All staff must be familiar with section 2 of the Health & Safety Policy, Organisation of Health and Safety. This documents sets out the responsibilities of all staff for health and safety, whether in a supervisory capacity or not. Policy section 3 (arrangements for Health and Safety) provides an overview of training for competence in Health and Safety matters. HOSPICE IDENTITY BADGES: Hospice ID badges must be worn at all times whilst on duty. SMOKING: The hospice acknowledges its responsibility to provide a safe, smoke free environment, for its employees, service users and visitors. Smoking is therefore not permitted at any point whilst on duty, in accordance with the guidelines set down within the Hospice No Smoking Policy. REGISTRATION COMPLIANCE/CODE OF CONDUCT: All employees who are required to register with a professional body to enable them to practice within their profession are required to comply with their code of conduct and requirements of their professional registration. WORKING TIME REGULATIONS: that you should not work more than an average of 48 hours in each week. For example, in a 26 week period you should work no more than 1248 hours. Please note that this job description is not definitive or restrictive in any way. It is a guide to the responsibilities of the role. It may be reviewed, in consultation with the post holder, in light of changing circumstances/experience and the changing needs of the Hospice. The post holder will be expected to perform any other such duties as might reasonably be required by the Director and will work in accordance with all Hospice Policies and Procedures. In an emergency, all staff may be required to work different hours or carry out different tasks to those set out in their contracts of employment. This will be done in consultation with individuals and taking into account any special circumstances that may exist.
PERSON SPECIFICATION PEMBERTON PLACE SUPPORT ASSISTANT E = ESSENTIAL D = DESIRABLE Education & Training E D Basic literacy skills E Previous Health Care Assistant experience E NVQ in Care Level 3 D Skills/Abilities/Knowledge Has an understanding of the aims and objectives of palliative care E Has the ability to work on own and as part of a team E Has ability to work within a multi-professional team within a hub style outpatient environment E Have an understanding & awareness of behaviours and interpersonal skills E that are vital to effective team working Has awareness of current issues within health care settings E Basic IT skills and enthusiasm to further develop skillset E Able to demonstrate confidence when working internally out of office hours E externally off site as a facilitator of an outreach session Experience Previous palliative care experience E Has an awareness and understanding of confidentiality issues E Demonstrates effective communication skills with E - patients and families - colleagues Has experience of previous team working E Other Requirement Demonstrates insight into own stressors and coping mechanisms E Enthusiastic motivated and able to use own initiative E